Not received - says not paid

Hi,

 

I bought a set of Airbus A380 Emirates decal from "bakaienksergi-0" and paid for this on 20 March 2018. The delivery was supposed to be before 14 April and today 25 April I have not received it. The seller says it left Ukrain on 24 March and NZ is far away. That far huh!

 

When I checked with the "almost impossible to contact" customer service contact us link, the screen shows a message reproduced below

 

"It doesn't look like this item has been paid for yet. If you've already paid for this item, you can ask your seller to mark the item as paid."

 
Looks like customer service has left me high and dry to sort it out with the seller myself. I am loosing faith in ebay now 😞
 
Any ideas

 

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