Community Newcomer
Posts: 1
Registered: ‎17-02-2012
Accepted Solution
Not received an item
I've already contacted the seller 3 times and not heard nothing
Accepted Solution
Community Member
Posts: 9,970
Registered: ‎05-02-2011
Answered
in reply to rabbits70


Read the eBay MBG http://pages.ebay.co.uk/ebay-money-back-guarantee/faqs.html
https://www.ebay.co.uk/help/buying/returns-refunds/get-help-item-hasnt-arrived?id=4042&st=7

If the item as Not arrived & the Estimated Delivery Date As passed -
Open a Not Received Item Case In the Resolution Center.
After 8/9 days You can Ask eBay to Step In to Refund You

If the item as been removed -
First try to cancel the payment in Paypal,
If you can't, Contact eBay by Phone / Online Chat and request they open a case for you.
eBay generally only remove items if they break the rules (copyright infringement / counterfeit products etc) or the account was hacked.

Alternatively, You can Open a Not received case in PayPal.
(click on the "Resolve a Problem" link or go to Help and then their Resolution Center)
https://www.paypal.com/gb/smarthelp/article/what-if-i-didn't-receive-my-item-or-it's-not-as-advertis...

You have 30 days in eBay from the Estimated delivery date to open a case & 180 days in PayPal.

Other Answers: 0