New prepaid label is wrong so I've got buy postage again from Royal Mail

UK Seller:

I've just sold a book and have encountered the new prepaid label system, instead of previously having choice as to what service I could use.  I guess eBay have taken money from my balance for this.

However, eBay has guessed my item is a large letter by Royal Mail rules, but it is in fact a small parcel. So now I've got to buy a new label for the proper amount from the Royal Mail website.

My questions are:

a: Will I get a refund from eBay for the label I'm not using.

b: Should I now pre-pack and weigh everything I list, which seems a bit wasteful for things that don't sell.

 

Hope to hear from someone soon

All the best,

Justin

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