Member To Member Support

Royal mail have destroyed the item I sold and posted via ebay.

Hi, So I have sold used power tool battery on ebay and purchased the postage via ebay (royal mail tracked 24) and Royal mail have destroyed my item and sent me a letter stating its on the dangerous goods list. This has now cost my £44! I wasn't aware...

Item not been delivered yet

I've sold an item, posted out through Royal mail signed for on the 22nd April. Buyer has been contacting me since the 29th each day to state its not been delivered. I've tried the royal mail site and its tracking but it will only let me know once the...

Avoid Referral to a Debt Collector.

Hi having posted previously about my account being hacked, IPhones sold and my attempts to get fees removed for these phone, this happened last October, i have my account back, Ebay have said numerous times i will not have to pay any fees and not to ...

Refund

I purchased some items weeks ago but never received them, PayPal say contact the seller and ebay say contact PayPal, I'm not getting anywhere and just want my money back. The is saying he never got paid because ebay has withheld the money. I just don...

Verification on account

I have been denied verficatin so many times, Even after checking and rechecking all details are correct. ebay insists putting GB on the end of my details then upcomes United Kingdom.

selling promblem

hi i recently sold the item an i phone and there was issue the delivery evri the company delivered the phone cases but didn't deliver the i phone i sold when the buyer contacted me he was unbearable rude and wasnt understanding he even tried to threa...

Buying fees

I am trying to pay my selling fees on ebay but I want to make a one off payment without eBay storing my card details. How can I make a one off payment without them storing my details?

MC011 AND EBAY REFUSING TO PAYOUT

Got mc011 2 days ago and now i asked them when i can receive my payout they said escheatment process has been placed on my account and i have to contact state attoruney . any advise please?

Unable to post an item someone has purchased

I placed a cheap item on EBay approximately 6 months ago at a cheap price with minimal Uk postage charge and actually forgotten it. While currently out of the country for several months I received ebay notification that the item had been purchased by...

Resolved! Buyer claiming item is damaged

Is there much you can do if a buyer claims an item is damaged on arrival ? I genuinely feel the item was not damaged on packing. The lady is claiming that the item has paint on it. Packaging was not damaged either. I don't want negative feedback and ...

Feedback

How to remove negative feedback that's been left as a positive review.

Ai blocking my listing

I've spent a couple of hours trying to list a motorcycle. If I don't use ai my description is deleted as soon as I press 'done'. The ai blurb is not suitable. How do I bypass ai?

Buyer requested return item so i accepted the return. Now he wants to keep it.

A little help please. Buyer requested return by accident wants to keep item, how do I cancel the return or do I have to wait 15 days as non returned item ?

FAKE USB Drives

Why won't eBay remove FAKE goods?There are hundreds of Fake USB drives, I have purchased and sellers are still sellling them!

Return request

What should I do I have someone requesting a refund when I have proof that it was delivered at the address and a time and photographic evidence. Has anyone else had this as don't want a bad review but I also don't wanna refund when it's there.

Return

Hi has any one listed a item as used but the buyer was not happy with the condition I have completed the return but I am having to now pay £23 out my own money from selling fees and postage eBay won't remove the charges any advise please, thanks

Returning an item

HelloNeed to return an item I ordered by mistake, seller is ok with it so started a return.Ebay gave me limited options for postage so took Royal Mail thinking I could add my weight and size to get a correct price. A label was generated which does no...

Resolved! negative feedback

I was sold a book without the title page (not mentioned by seller), so I sent it back and was refunded through the ebay channels. I subsequently left negative feedback as the seller is still tying to sell the book without mentioning the missing page ...

Postage question

My item is arriving tomorrow but i dont know the time and i may not be at home. Can i give a specific time

Wrong barcode on item received

I've just been to pick up my parcel of what I thought was some kitchen tongs according to the message from eBay . It was scanned I got home opened the box and it's kitchen scales from a completely different seller. I contacted the kitchen scales sell...

YouLend

Not sure if anyone can advise on this so thank you in advance I do not have a business account and currently I receive 80% off selling fees each fortnight and have done for some time, I know this can stop at any time and this is when I will stop sell...

Payment

Anyone help me I sold something on ebay and I haven't been paid for the item the seller says he will receive his parcel today but I'm wonding do I have to wait until he gets the parcel before I geta payment or wat other options do I have many thanks.

Refund Issued to buyer on return request by accident, is there anyway to resolve?

Hello, I am new to eBay so sorry for a request that may seem obvious, the bottom line is: 1. I sold an item.2. The buyer stated that the item was not as described and requested a return.3. I accepted the return.4. I printed the label.5. I accepted th...

Mystery parcel

Received a mystery eBay parcel but don't know who sent it (have asked family and friends). It's my name and address on the parcel but first and middle initials only (a bit like on a bank card). Struggling with eBay help options and not sure how to fi...

Return

I requested a refund as the item took to long to arrive. I raised a dispute. The seller said she would accept the return and asked me to close thedispute which I did. Now she's saying it automatically rejected the request as I stated my request as no...

Respond to seller feedback

I bought a jumper and it was shrunken. It looked ok in the photos, but it was shrunk and slightly matted/tight. I contacted her and she was really rude , and she has left me awful feedback, despite me paying immediately. Judging from her feedback she...

Postage

What do people do when the seller posts an item by a different service than stated on the ad.It has been posted royal mail sign for instead of 48 tracked so now I am unable to track the item through the system.

Mobile phone

I Bought a mobile phone in January this year, and what I noticed that it kept losing charge all the time. I contacted the company and was told that it will be sent out in a week or so due to holidays. Anyway I was given a tracking number, and the par...

Refunds on eaby mafia

I bought coffee grinder 3 weeks ago still not got it asked eaby for refund no answer! Eaby Web said refund guarantee straight away but its not true so for this reason I'm closing my eaby account never trust a lier!

eBay local

What happened to eBay local? Was so much easier to find local items but disappeared a while back. Or maybe it's been moved & I just can't find it?

Refunds

It's been 4 weeks item not been delivered no money refunded I asked eaby for refund 6 times no answer don't know what else I can do!!

Watch with a dead battery - need to refund?

A buyer wants to return a watch that she purchased because the battery has died - can you please advise if I have to offer a refund since I cannot control the battery life

Does anyone know when the bonus nectar points will be added. It ran during April

Does anyone know when Aprils bonus nectar points will be added

posted item instead of collection. now what?

I listed an item as collection only but agreed with buyer to post it instead. Payment seems to have been successful but now the system seems to expect me to scan something to confirm collection, which is not possible. Somehow, I need to tell the syst...

Selling an item isual has changed and no "sell one like this option"

Hi I am getting a different view now when looking to sell things on eBay. The auto guidance on postage has changed, the visual of how the template looks when you start trying to add an item and I have even lost the "Sell one like this" when looking a...

fees

A BIG THANK YOU FOR ALL YOUR HELP.....

Buyer didn’t receive item as out so courier left it

The buyer of my item gave a commercial property address so it was sent there. They weren't at the property (their work?) when it was delivered and they said they didn't receive it. (It was delivered on a Saturday afternoon.)Surely this isn't my fault...

Glendale Heights, parcel stuck.

What should I do in this case. I ordered my phone through eBay International Shipping. It has now gone to eIS C/O, 110 Internationale Blvd, Glendale Heights, Illinois 60139-2080, United States, status delivered. I wrote to the seller and he said, tha...

I have been charged for an item i didnt buy.

Hi, I have an ebay charge through my bank account and an ebay reference number, I do not recognise the amount for the charge, and I am looking to see where or how I can find out what this charge is for. I have nothing in my puchase history that match...

Turkiye gonderim varmi

Türkiye'ye gonderim yapabilir misin?

Cancellation refund

I cancelled an order which was being sent to the wrong address and the cancellation was declined. I've since been trying to get a refund and have been told lots of stories but the latest one is that it cannot be done until I close the case but I don'...

suggestions about giving information out

hi,i have an item for sale on ebay and its pick up only.this means giving my address and postcode.what should i do to be certain they are genuine buyers as twice i have had people ask for my address and not turning up.ebay wont allow me or the buyer ...

Void Label reimbursement

May I kindly ask how long it takes for the charges associated with the void label to be reimbursed?

Did not accept 1 large plastic pot when the courier should have had 5.

Hi, If anyone has any information to help me with this matter that would be great.On the 21st of April I ordered five 90 litre plastic pots. On the 29th of April the courier arrived and only had 1 pot. I told the courier I would not accept 1 pot when...

Returned item not delivered

What happens if an item that I have returned using the eBay returns process is not delivered by Royal Mail? Does eBay automatically follow it up or do I need to do something?

When should I ask for a seller's address for collection?

Hi, an item was collection only, so I emailed the guy and asked if I could arrange a courier to pick it up, sure he say's but next Wednesday only as I'm busy, fair enough, so I bought the item as a Buy-It-Now and that was just about 24 hours ago now,...

Royal Vienna

Can someone tell if they are geniune please

Good til cancelled

I have 4 items that are Good til Cancelled that I'm being told are ending today. I have a basic shop subscription and may other other listings that are OK. Am I doing something wrong?

royal mail collection fees

Have royal mail extended free collection on all services from 1st may 2024?

Price change after buy it now paid

Hi all, I bought an item via buy it now on eBay from a store , paid the money via PayPal, now the seller has come up with an excuse saying the packaging has been damaged before sending out and they can only refund me the other excuse they gave was th...

Help Help Help Payment on hold

Have been in hosptal with on access to emails or ebay found buyer had bought my 1 item for longterm sale in error as collection only and asked to cancel, as no response from me they raised a dispute as item not sent. I relealize togay been trying to ...

Charges query?

Hi, I listed a vehicle for sale yesterday and it sold straight away but when the buyer came to Collect it he was not happy with it and in fairness to him I didn't know about a lot of the issues so he didn't buy it and I have scrapped the car. I cance...

No time to determine delivery time

I order a phone charger on the 30th of April, it says that it was posted yesterday. One part says arriving by the 3rd of May, but the tracking part says arriving today (2nd May). Also I tried to track it on Royal mail and that says only can see track...

Return Postage

HelloReturning an item I purchased incorrectly, seller is ok with it. Ebay only allowed a Royal mail delivery so I opted for that thinking I could input size and weight. They generated a label which is wrong way under the size and weight of the parce...

ITEM RETURNED & HAS BEEN RETURNED TO ME

I SOLD A PAIR OF MINIATURE BRASS TABLES & POSTED THEM TO EBAY`S GLOBAL SHIPPING SERVICE FOR THEM TO SHIP. I THEN GET A MESSAGE FROM THEM TO SAY, EVEN THOUGH PAID FOR, THAT THE ORDER HAS BEEN CANCELLED. I ALSO GET A MESSAGE FROM THE BUYER THAT IT HAS ...

The tracking details confirm the seller sent the item to a totally different address,options limited

I received and email saying item delivered. I checked the tracking and it was delivered to Newcastle the other side of the country and a place i have never lived in. I have messaged the seller but the usual methond of reporting none received drop dow...

Upload photos from Gallery.

Hello.I have tried to upload photos to list an item, but I can only get most recent camera images, although they are there when I search in the gallery.

Return

Order number 25-11299-38158 needs returning as no good does not a thing seller's not in the uk so cost to much to pay for return as much more money than the item seller not replying to me

Cancelling a sale

I have sold an item that was listed incorrectly. The listing heading stated the item was a L, although I did include a picture in the listing indicating the label was XL. I responded to the buyer within the hour to advise of the error and suggested a...

Payment on hold

I've joined ebay rrecently and have sold 8 items. For each item payment has been received promptly apart from the £340 item. Despite the fact that positive feedback has been received for the £340 item sold from the buyer Ebay is still keeping funds o...

Payments

Hi, Can someone explain this please, I sold an item that was 100 pounds then 9.95 p & p so 109.95 in total. It cost me 9.35 to get label from royal mail for next day delivery but I've only been paid out 95 pounds i know there's sellers fees but I thi...

Mattress return - what next

Hi all - hope there is some help on this out there.I bought a mattress and started a return and have been in contact with the buyer to arrange the return. Ebay sent a postage label as part of the returns process, not helpful. However, after weeks of ...

My account keeps saying invalid token code when i try to do anything ,has anyone any ideas please

My account keeps saying invalid token code when I try to do anything

Buyer is asking for a refund for a received item.

I listed earbuds as new with a caveat that I had tried them in my ears just once. The buyer is asking for a refund to cover the cleaning of the earbuds because they had wax on them. Buyer has sent me photos of earbuds with wax on them. Now, buyer is ...

Printing invoices from app.

Can anyone tell me, if it's possible, how to print a vat receipt/invoice using the app?

Resolved! About lost delivery

Lost delivery

Royal mail will not accept my return as its to large

Hi,ive opened up a return and printed off the return lable with royal mail using ebay,its a large box and royal mail will not accept it.Have i been charged the poatge cost off ebay? and will i have to arrange my own return? thanks in advance James

Where is the money that the buyer paid to cover postage?

When a buyer pays postage that money isnt given to me by ebay. And then I have to cover the postage myself. Where does the money that I've charged for postage go?

not receved

not receved my parcil

Buyer that consistently leaves negative feedback

I recently sold an item and posted it. The buyer stated that parts were missing (untrue) andasked for a part refund. His list of missing parts was so long and he demanded part refundand told me he didnt want to have to leave bad feedbackSo I looked a...

Winning bid

Twice recently I have waited until the ebay screen to report I had won the bid, only to see some minutes later that another bidder with a bid £1 higher has won. Is this common, or legal. Is Ebay bound by UK auction law?

Postage deleted on repeat listings

Good morning, I have a few items listed. If they don't sell and are relisted, the postage I have selected disappears so that I have to rewrite this section every time. It's so annoying! I don't understand why this happens and what I can do about it, ...

Nr 186424479278

Selling my car audi a5 nr 186424479278An is double advert exactly the same and double charge me is wellCan you removed one advert please. Should charge me double for the same advert Regards Roman Doryn Romek541

Why have ebay set up a direct debit

Why has a direct debit been set up from my bank

Did not complete delivery option on item sold

I sold an item yesterday and realise I had not completed delivery option for the buyer.I cannot see an address to send out to...is this because the listing was incomplete?Can I add delivery option on something already sold and would it be bad form to...

Returns

I have requested a return on a defective product, the seller has issued a refund, I still have the product do I need to send it back as I haven't even gotten round to printing the returns label yet, they are now asking for videos of the defective ite...

Havent won the auction

I bidded 50 pounds and I was the last bidder but I haven't won it and the last bid was 21 pounds that is lower than me... what to do?

Problem with bidding

Message when trying to bid: You are unable to purchase this item due to restrictions from the seller. Please contact the seller for more information. (3008)Item a post 1WW badge. I have twice tried to contact the seller, but they have not replied. My...

I have become invisible

My listings seem to have become invisible. Specifically clothes. Is it me or is there an eBay problem?

Buyer made a false claim

How do I claim back the return postage on a fake return?

Make a offer

Hi boss I make a offer for pizza oven and accept my offer but after that seller send me msg he don't want sell me pizza oven that prize now ebay told me to pay for pizza oven what can I do?

Voucher code

PRELOVED15 voucher code looked to be working on an item buy it now or best offer. Once my offer was accepted, the voucher code now won't apply to the item, even though it stated that it would accept the voucher if my offer was accepted. Has anyone el...

Automatic re listing

Hi how do I stop automatic re listing? I didn't want my item re listing and now it's gone back on a reserve price,I'm going to get billed again for an item that didn't sell.Help appreciated

Bank verification

Can someone enlighten me as to why Ebay are requesting bank verification. I changed the account I use with them some while ago and payments have been made to that account. When I looked this evening to see how a couple of items where doing I have a b...

How do I contact authentication

How do I get in contact with authentication

Posting with Evri who cant deliver

I posted an item to a buyer via Evri. They attempted delivery on two occasions. The first on a Friday the second the following Monday). I received a notification saying they had tried to deliver the parcel 3 times and were now returning it to me. I c...

Collection returns

I brought a petrol lawn mower and paid through eBay Due to it being faulty I've raised a return. How do I go about getting the seller to arrange the return as eBay keeps offering me postage labels and doesn't mention a collection return.I have messag...

Global shipping and combining postage after auction finished

I have sold two items to someone in Australia and wish to offer combined postage but Global shipping will not allow me too do this. How can I help the buyer?

Resolved! Annoying pop up window for app offer keeps appearing interminably

I don't have a smart phone, I have no plans to get a smart phone, I don't want a smart phone. This offer is useless to me and I have no way to accept it. But I have been getting this annoying pop up window for months trying to get me to download the ...

Fees for selling shoes as a private seller?

I am a private seller. E-Bay charges no fees for selling private items for clothing however I thought shoes were included in that. Could somebody please enlighten me? When I googled it indicated shoes, hats etc included in the free fees. Much appreci...

Ebay posts the wrong postage information

For a week now, when I have a sale finish, I receive an e-mail from Ebay saying "Great News your item has Sold" - no problem there, but beneath it lists the seeling price and postage plus some item detail. The postage value is always wrong!!If I go i...

IT HAS PASSED THE DELIVERY DATE AND I STILL CANNOT REPORT IT

It has passed the delivery date and I still can't report it to eBayMy seller never replied, I'm quite sure that person is a scammer but I was hoping to report it today so I can get my money back as soon as possible (It's quite a big amount of money a...

STATEMENTS REPORTS.

привет нужен твой «мой eBay» не имеет «Отчетов о заявлениях»... Кто-нибудь знает, как я могу получить их с eBay??

Incorrect postage shown for Royal Mail Tracked 48

When listing an item and choosing Royal Mail Tracked 48, for a small parcel the incorrect postage is shown as £3.39 whereas this should be £3.89. Found this out when I posted a sold item at the local Postie. Can this be brought to the attention of wh...

Wrong item's

Wonder if someone can help. I had item delivered on the 24th April. 4 items were in the box, 2 were the wrong items and they are the ones I wanted mainly. Seller said something wrong with the advertising and they don't have one of the two I ordered. ...

royal mail collection fee

royal mail fee collection was up to 30th april. - does anyone what they now charge from 1st may?

Listing fees charged twice

Why have I been charged another £14.99 fee to relist my vehicle after a time waster clicked to buy and never actually turned up so I had to cancel the order and relist. Not happy as it hadn't been listed for more than 12hrs. Can't find how to contact...

Payouts

Trying to find the option of changing my payout frequency?

Parcel Force not collecting return parcel

I have started a return, printed label etc. Parcel Force is not collecting return parcel. What happens when it reaches the cut off date to send back. I've contacted the seller several times only to get the same generic answer, the contact them if I n...

Buyer wants to collect item in person

The buyer wants to collect in person as they live locally and wanted me to change the postage to free, how do I do this, I have tried to revise but its not changing. Again if the buyer decides to pay cash on collection does ebay allow this?

return

i would like to return an item but the problem is i have deleted al the sellers //this sellerinfo how do i contact

Listing poppy badges

Hi there. does anyone know why eBay is telling me that I am not able to list poppy badges I have for sale because they are normally for charitable purposes, and yet there are many, many listings for the same already on eBay? many thanks bob

How to get refund by ebay

need to return item but item is bigger and seller ask me to cancel the return request and hi give me his address to get item over there and he can refund me because he asking item is bigger post office charge extra now he refused to return

My account is restricted because Ebay didn't solve my problem as they agreed too

I am receiving messages from Ebay saying they will restrict my account because I have "seller level is Below Standard in Germany, Austria and Switzerland" because of 3 unsolved cases. So I sold 4 paintings and I refunded buyer after I received the pa...

Postage

I sold an item on ebay and the customer paid over £3.00 postage, I also paid £2.70 as instructed by ebay, but when I took it to the Post Office they wouldn't except the parcel and said there was insufficient funds on the tracking label. They wouldn't...

Slow app

Is anyone else finding the eBay app insanely slow? Especially uploading photos with the new version...I'm losing the will.

Postage charges

I have been paying for postage labels from my eBay funds and now found out eBay are collecting payments also through PayPal,what can I do?

selling

what i can do if the ad is not visible to other users

impossible to contact e bay

Impossible to contact ebay to resolve problem caused by ebay not closing my site when I was away on holiday. Three clients compained I did not respond when I was out of the country. All ebay seem to do is threaten to close my account, which was at 10...

Ebay customer service is a bleeping joke!

All i get is an automated response when i call thier customer services number. My payments are on hold( no reason why) my bank account has been verfied multiple times. Its so frustrtating that I can't release the money I'v been paid! Ebay employ a hu...

Recalled hazard

We brought an item that has been recalled due to safety issues. EBay informed us about this but the seller is refusing any

Resolved! Charged for international posatge incorrectly

I've been charged 40p for international postage when my item is going to Staffordshire. (see attached) I can see that the buyer is registered in Australia, but his postal address is England. Ebay have stated that the charge is because the item is bei...

Seller not responding to my contract

I have contacted seller with queries about 12 times and he has not answered once

Unknown Payment

A small charge of £0.09 has just been taken from my bank account by Ebay. When I check MyEbay it says there are no recent charges so how do i find out what it is? Spent an hour on Ebay going round in circles. Definitely not designed to help at all.

Wrong address

I bought a couple of items on ebay. And got an email y,dsy sayingbthe ups had been delivered, I couldn't t find them anywhrere. Then I noticed that the address was different but may name wa# on there. The address is very similar and close by , should...

account stolen

My account was hacked and stolen last night and now I can't even log in to recover anything as the hackers have changed all my details. I have tried to use the ebay chat service but it just tells me to call their contact number and then when I call t...

Return item not deliverable and not showing on my account

Having a bit of a nightmare with trying to return an item. I bought a tp-link router that was faulty and had to escalate to Ebay, thankfully they found in my favour. I packaged the item and sent it back but yesterday morning, Royal Mail report that i...

Missing parcels

Customers keep saying they haven't received an item when is shows it's been delivered. What do I do?

Ebay account name has changed and my history has disappeared

I have changed my password and all my purchase and transaction history has disappeared. My user name on the account has also changed but not by me

Refund to customer

Trying to refund a customer for non receipt of package which wasn't tracked but keeps coming up there is a problem and to try later

Improving Seller Level

Seeking any advice I sell second-hand vinyl, nothing unusual, however my turnover is low, only 10 (ish) items a month. Around 100 per year. I had a few issues with stock control, and had to cancel 4 items over the past year, doing the sums 4/100 = 4%...

Trying (and failing) to open a Return case.

Hi All,Thanks in advance for any help given.I am trying to open a Return Request to a seller who does not accept returns.Item I recieved (a book) is not as described. I am able to open the Return page but there is no "Not as Described" option availab...

I haven't sold in a while and I'm error my listing listed twice in error.

Only realised now I have had the sold notification and been paid. Please help how do I reverse the transaction and organise for payment to be reversed??

How do I find and relist an unsold item that I listed nearly a year ago which didn’t sell ?

Don't want to have to upload all the info again.

Re-invoicing a refunded payment

Hi,I provided a full refund to a buyer buyer who has told me that he has now received the items and would like to pay me for them!How do I re-issue him with an invoice?Many thanks,Mark

About accepting a Bid offer on a listed item.

An item I'm selling has had an offer made, I want to accept the offer and pressed the required Accept Offer button but nothing else happens, then I get another sign asking me to respond to the offer. This has happened twice, I've been in contact with...

Repeat Buyer Sold Via Promoted Listings

Ebay you are so out of order charging me a "Sold Via Promoted Listings" fee when a repeat buyer buys my product. I have immediately ended my promotion now as that equates to you doubling your fee. Happy to pay it for new customers but not when existi...

wolverine

what is the wolverine helmet made of and is it easy to put the Helmet on

postage return

Hithe seller sent me a postage returns label with the Royal Mail but the postage is wrong as my local post office says the item is 24.14kg and they dont take heavy items like that ... the seller says its down to ebay and not him .. ive tried contacti...

New seller, getting paid

I'm a new seller, I sold something the other week and I got paid within 2 days of it being delivered. Since then I've sold 5 items and it's been about 5 days after it's been delivered and I haven't received any payouts. Has anyone else had problems? ...

listing doesn't show up on my ebay store

My ebay listing is active but they don't show up on my ebay store. it has passed 24 hours. I don't know what is the problem.The other problem I can't find my store in ebay search. Anyone can help me pls?

Fraud

I bought shoes, paid for them and after the conversation I had with him, the seller suggested sending the package with the order faster, transactions outside of your ebay website, I said no, then he wrote back to me that someone had offered him more ...

TRYING TO EXCHANGE UNDER GAURANTEE

HAD A TV THAT WAS REFURBISHED DELD DEC 2023 SINCE EARLY APRIL 2024 HAVE BEENIN MESSAGE MODE WITH SELLER BUT GETTING NOWHERE AS CANNOT UPLOAD ANY DETAILS, SO SENT TO THEIR HEAD OFFICE, TRIED PHONING, NO CONTACT... HELP PLEASE

No refund bc courier said the parcel was 'refused' for delivery

I would be grateful for some advice. I bought a pair of earrings in good faith and provided the correct address for delivery at my work. The address is for the building that receives deliveries. The courier (Packlink on behalf of Yodel) tried to deli...

Rare Frubes

How much can I sell a rare frube for?

17-11493-72572

No reply from email to seller

Changing an item from a UK only listing to send to a European country

Hi I'm relatively new to using Ebay. I have listed an item for sale in the UK only (buy now) and chosen to send by Special delivery within the UK if sold.I now have a request from a potential purchaser in Germany asking if I will sell and ship to the...

Help to restore my account

Hello, I need help to restore my account they asked me to verify my bank details after i wanted to list items for sale which I did but for about a month now I cannot access my account again no matter how many time I have followed all they say I shoul...

Sizing

Can anyone confirm how many cms difference you could expect in size , when a seller lists a rug with a approximate size of 80cm width and 340cm length. As I won a rug and the width is 7cm less and the length is 49cm less and the seller is saying the ...

purchased a fridge freezer

I purchased intergarted Fridge freezer, it does not work and freezes the food . he has regunded me however he has not collected the faulty goods or given me my £55 delivery charge back. how long must i keep it ? He will not confirm a collection date ...

Yodel

Hi everyone I paid for label from Yodel to send parcel. But is too big to drop off. What should I do in this situation. How can I get money back for label and buy a new one? Thank you

How do I clear my inbox

How do I clear my inbox of all the old messages

Item arrived at argos

According to the tracking information my order has arrived at my selected Argos 2 days ago, the GPS location and photo show this when I used the Royal Mail tracking code but I haven't received an email to say this so have no code to collect it

Below standard

Again told I am below standard, been with eBay for over 10 years. So they take my sales down to 360 items. How can you get above standard when you can not sell stuff? It is eBay who wants to look at the rate of buyers saying not received stuff. last ...

Resolved! completing Siging

Hi I am getting above notification and page does not load when I click on complete my account . I have tried Edge and Chrome on two different computers and issue persists. Can anyone advise why this is happening.

Sold a perfect condition second hand Steam Deck: buyer asks for £100 off e-bay to 'fix'

Hey,I'm pretty inexperienced with e-bay selling so I don't know how things really work. Buyer paid full price on my listing, and asked that we meet up to collect. I agree and confirm over support that nothing would go wrong and our conversation is li...

guarantee

Can anybody tell me how to contact Ebay and speak to a human being, without all this automated nonsense?All I want to ask is: I Purchased a Car battery charger 6 months ago, and it will not work anymore? it came with a 12 months Guarantee, However th...

Feedback Removal Request Denied

Apologies for length of post. I recently received a Neutral feedback which has no relevancy to the item purchased and in my opinion has clearly been left in error. I have sent messages to the buyer and received no reply. I then sent a removal request...

Creating a listing

When i create a listing using " sell simlar item " when i get to the bottom of the listing the two options to list are " list with fees " or " save for later " for the past three days neither work , the page just goes white with feint shapes , i have...

Ebay Software Problem

I have noticed a problem of undercharging buyers by £10 when making an offer and automatic payment taken via paypal. The ebay buying record shows you have paid correct amount however £10 less has gone out via Paypal. This has happened twice to me and...

I won an auction, paid immediately and now I find "Your order was cancelled"! How can this be?

I am truly gutted this evening! I won an item fairly, paid for it and after a few hours have found an email telling me that Your order was cancelled!How can this happen? I tried contacting the seller for any answers and the send button is greyed out,...

Still out of pocket

I have sold 2 items and on both occasions I ended up out of pocket a £5 sell plus £2.94 p&p I had £5.The other sold £8.50 plus £2.94p&p I ended up with £6.69 total. 路‍

LISTINGS

I NEED HELP WITH LISTINGS DO I NEED A THIRD-PARTY LISTING FOR EG 3D SELLERS , TO MAKE MY LISTINGS THE SAME AND PROFESSIONAL

Ebay and counterfeits

I sell older electronics. I restore them, replace parts as required then after a thorough testing, i resell them.I do this mainly for fun, as a hobby. My profit margins are not huge. Many times just covering the costs of the product, parts and replac...

Unknown Direct Debit

Ebay commerce has taken a DD from my account today. However i havent sold anything on ebay for 3 years and ive made one purchase in 12 months. Does anyone know why I've been debited? Ive cancelled the direct debit but is ebay now charging for shoppin...

Age verification

Hello, can someone let me know if eBay accepts an Amex card for age verification?

Warranty

Has anyone tried to claim against a 12 month warranty on an item, can eBay step in if seller doesn't respond

GSP error posting wrong items

Ebay Global Shipping have mixed up two of my items and now they are in France and Australia. The clear window document holder i attached clearly shows the name of the correct recipient as sent to GSP but they have overlaid this with someone else's ad...

Direct debit

Noticed today that a direct debit from my bank started today taken from e-bay commerce.only pence to start with but I've never set anything up so what next ££££?any idea what this is?thanks

Ebay charges

Hi i have been charged from ebay which I believe that I haven't paid or sell anything why im being charged

Someone changed my default delivery address

Overnight my default delivery address was changed. I buy a few small items every couple of days and I've been on eBay since moving from Yahoo I'm that old .. I went to make a small 6.99 purchase and was told the item could not be delivered to my addr...

selling

hi all a not so nice ebay personon ebay has made my life hell .after 3 weeks said he didnot recive his boots but he took a photo of them behide his bin .in the end i won that case with the tracking number and proof of delivery .now he has said that h...

Resolved! Defective item

I purchased a engine support beam to work on my car, Seller's location is China, I placed a jack stand under the engine for safety and for added security incase the chain snapped. The chain did snap! The engine dropped and now my gearbox needs a new ...

Not active

Hi,I can't do anything in my account,Please, see the attachment. Kind regards Mahdi

Listings not showing

Putting listings up, no one can see them online, they are active on my ebay

Got email from eBay about performance below their standards yet no outstanding issues

Been told to go on portal and improve performance but thought everything was going well and no problems whatsoever.. is this common?

Items in the wrong category

How can a seller list an object (electrical) as used when they know it doesn't work? Ebay's definition of used includes the following, "The item may have some signs of cosmetic wear, but is fully operational and functions as intended" Surely the sell...

Headphones not sent

Hey I've won a bid, on 26th, the seller isn't responding even to a cancel purchase or even updating me on what's going on? Obviously can't do anything till tomorrow as it states will I get my money back new to this. Wanted some feed back thanks!

Negative feedback - lies

I recently issued a refund after a buyer claimed an item was not received. Fair enough, it was cheap and a tracked service was not paid for or used. In this case it's on me as the seller to cover loss, I accept that.However, this was the feedback rec...

EVRI

Advice please as a newbie : how do you sell using Evri and not Royal Mail. For example a lightweight package such as clothing. I don't have a printer so can't see how I can use Evri without. Q1: Does Evri have a tracking option? Q2: Does Evri require...

Foolishly scammed by a buyer of my vehicle

Hi all,looking for some advice, I recently listed a vehicle, when the auction ended I had some correspondence with the buyer. I asked how they would like to pay, they said they'd already paid via PayPal and it was pending, soon after I received an em...

Lost account

I orderd some crocs on a guest account and forgot the details now I'm not sure if my order is going to come or not

Help to understand a message

Why was i sent a message saying abusive buyer, when i haven't done that

Vat

Is it normal when you are informed you are the highest bid to see the VAT will be charged on the bid when no mention of VAT was obvious during placing the bid?

Sold a car

Hi, I sold my car on Sunday21st April, we arranged for the buyer to pick it up between 5-7 on Friday, but they failed to show; eventually that evening they contacted us and agreed to pick it up 9am but failed to show. Then, at 3am this morning they t...

Pay20 code

Hi I wondered if you could help me.Ebay had a 20% off certain items code.Pay20.It was till today 30th April.I went on in the night when i couldn't sleep and found a bed for my son but had to wait and show him in the morning because he doesn't like ch...

Selling to eBay member in Italy - different price query??

Hi, I am attempting to sell some coins on ebay to someone in Italy for a Buy Now Price of £100.00 but when they go to try and make the purchase it shows the price at €142.90 which in turn converts this to £122.00 and has sent me the screenshots to pr...

Shipping method on my listing

The shipping option always defaults to eBay dpd? I can't seem to change this?

Pick up points

Just wondering what's going on with the pick up point where my parcels should go.Both 1st and 2ndtime I've had deliveries sent to the same pick up point Both have been returned to sender. Now is this bad luck or is something going wrong with the actu...

upload "Proof of postage" with the help of below link:

upload "Proof of postage" with the help of below link:LINK DONE WORK ,WHEN TRY TO OPEN IT I GET A MESSAGE Invalid web address. Enter the correct web address and try again.HOW DO I CONT EBAY ON THE PHONE.I TRYING TO UPLOAD SHIPING RECIPES TO PROOF THE...

PayPal

Have been asked to confirm. 699 Dollars to PayPal for my subscription fee. Anyone know about this, came as a email

UNLAWFUL TRANSCATION

I HAVE RECEIVED AN EMAIL TODAY SAYING I HAVE PURCHASED A NEW PHONE GIVING ME TRANSCATION NUMBER WITH SHIPPING NOTIFICATIONS WHERE DO I GO FROM HERE , I HAVE NOT DONE THIS AT ALL . STEVE

Photos of item for sale not opening

Hi. I am buying and have found that photos of items for sale do not open. I am working on an iMac with Safari browser and OS Mojave. Have tried deleting eBay cookies manually. Would appreciate any suggestions to remedy this. Don't really want to use ...

Paypal monthy

Seller made offer and on original posting was monthy paypal pay monthy offer. If i acccept offer from seller can i use paypal to pay monthy over 24 months

Verification

My bank account has been verified and money paid into it now I’ve made another sale and I’m being aSled to verify it again why

Cannot drag photos on new or revised items since yesterday

I cannot drag my photos anymore on new or revised items so new items are not how I want them unless I upload one at a time which would take hours and I like to change my main photo on current listings but cannot drag the photos since yesterday

overbilling

I ordered an item the pri9ce was £1.47 plus postage etc and the money was taken within 15 minutes of placing the order, on checking my online banking the cost appears in my account as pending a total of £309.10 almost 100x the price quoted si I cannc...

Unable to view items for sale photos ,large scale

Hi there any idea why when I fined a item for sale and look at the listing im unable to look at the photographs in large scale is this happening jenerally . Had this issue for about a week.

Help

Hello all, I have received the below text do you think it is scam or from EBay? Dear MWB, please pay your eBay account by visiting my-drs.co.uk, using the passcode sent to you via email, Ref 11446563. thanks

Resolved! Is it actually free?

Is it actually free to sell clothes, or do they make you use Paypal, or make you pay for postage if a lying buyer says they did not receive it, or if they say it was not not as described when it was? You always hear about people buying clothes just t...

Seller not responding to bid

I won a bid for an item collection in person.I messaged the seller whether I can pay by cash on collection but the seller hasn't replied. The system is chasing me to make payment. im not comfortable to pay as there are only two reviews from the selle...

returned item

i have returned an item. Seller has not received as is in customs. i have new tracking number . how do i update /provide new document if case on hold

eBay generated wrong label item is actually 150g but automatically eBay gave me label for 100g

How do I get correct label to send item?

Can I cancel my order for a refund

I'm getting a little stressed because I bought an antique dolls house off an eBay seller. It was collection only but the seller researched and found a courier that I could use. She got a quote for me, and advised me how much it would be to collect fr...

It's time to slit my wrists! For God's sake is there NO-ONE at Ebay that understands?

Just got off the phone from Ebay with what has to be the most frustrating chat I think I've ever had in 2 decades.A listing we have listed is showing delivery tomorrow in the search (I suspect it is so Ebay can profit from the promoted listing fees.....

Paying a courier

I have purchased a sofa & was told I'd need to pay the courier seperately. I received a text from alleged courier company with their bank details to transfer funds.I was very concerened about this so I contacted the seller, they confirmed it was from...

Accident

I accidentally clicked the "Payment Received" button for an item sold but NOT paid for - customer is now claiming to have paid !How do I find out if Ebay has received the payment ????

Nectar points

My Nectar points are linked with my EBay account and recently the points were were stolen remotely I contacted Nectar who cancelled my card and issued me with a new card and number All good so far until I have tried to link my new card with my EBay a...

EBay issued a refund even though the returns was marked as returned to sender

Help, I sold a phone for £240, the buyer disputed the condition of the phone and asked for a refund. He returned the phone to me but I was not home so it was marked as returned to sender. EBay issued a refund as they stated that they classed the item...

Postage

Buyer didn't pay the full amount of postage but payed £1.10I contacted him and asked if he was OK with normal postage and he said yes. He's taken 27 days to contact me to say that it's not arrived.