Seller News: November 2025
Get the latest news to help empower your business.
Forum Posts
unable to revise listing
i'm having trouble revising an existing listing. the problem is that i cant change the quantity available.it says there is an issue with my postage policy which there shouldn't be because i havent changed anything there.the postage policy itself is g...
Resolved! My chat assistant is broken and can't enter 'chat field' to be able to contact customer service
I have reported this issue (non-functioning chat assistant) several times over the past couple of months and absolutely nothing has been done about it! I have to contact customer service through my wife's account to be able to talk to anyone - usuall...
Saved sellers
Why have Saved Sellers disappeared?
Seller not acepting bids
HiI'm attempting to purchase a repro ATS item from 'Balyo63'. it's a 'buy it now' item, but every time I attempt to make the purchase I receive the following message : 'The seller isn't receiving bids or offers from you' I have contacted the seller t...
taking ebay to small courts
Its probably done many times but as a BUYER i felt ebay tricked me in to such scam. I bought a motorcycle foot rest ( second hand) and the buyer promised that it fits to my bike. When the item arrived it didnt fit. I open a case for a refund , 3 mins...
Faulty Items
I have recently bought two different items from two different sellers. Ebay has since contacted me to say that both items have been recalled due to safety concerns. Both sellers have had these items removed from their pages. Both the sellers are sayi...
Closing an account.
Hi, I 've not been making much profits on sales or had many offers, in premium account for 5+ years. So, I think it would be better to close my current seller's account, for a free Selling Account instead. But there seems to be no, customer service. ...
Item not received
Purchased tv remote on 8.11.25 asked to cancel on the same day, no response, then seller says posted on 10.11.25 so cancellation rejected, so started refunded for when remote will arrive. 13th now and no remote so cancelled refund to start missing it...
HMRC Reporting in 2026
Is it correct that in 2026 Ebay will be reporting only the previous calendar year's activity (2025) to HMRC if selling limits were exceeded?
Simple delivery - transit damage refund
Hi,I just sold an item, packed it well, used the simple delivery (Evri) label and despatched.Item arrived damaged. I instructed the buyer to request a return based on "received damaged", they did this.Ebay have messaged me notifying me of the return ...
Buyer received lost item
I recently started a conversation which was answered to my complete satisfaction. That was referring me selling domething that got lost, and ebay trying to charge me. Anyhow. The lost item suddenly got delivered. However, the buyer received a full re...
Help. Sent a picture through other means rather than simple delivery how do I get funds
How to get paid while eBay not recognising goods have been sent through other means other than simple delivery
Devolução
Fui até o royal mail para postar minha devolução. Acontece que a atendente do correio disse que eu tinha que pagar pela devolução. Eu disse a ela que era uma devolução do ebay mas ela não acatou. Disse se eu não pagasse não tinha como enviar. A minha...
postage
I bought a label via ebay to post an item. Turned out to be with dhl and with collection from my address. 3 days later dhl havent collected it. They say contact via ebay. I want to cancel the collection but cant get through anywhere with ebay. I have...
"Sender has despatched item" notification
Any annoyance rather then a problem. I buyer sees this message as soon as the seller initiates the purchase of an address label. It can be purchased but not "despatched" for a day or two. Annoys me so much, that in the past I have re-marked my items ...
Failed collection
Hi dhl has failed to collect my parcel for the third day running so I went to the post office and sent it via them. What do I do about having a new tracking number? How do I prove to eBay that it’s been sent or delivered?
Buyer states no returns, but the soles of my boots disintegrated 2 weeks after purchasing them
I'm not sure what to do here. I bought a pair of boots that were nearly new. Photo showed them from all angles and they looked perfect - but two weeks later, the soles are disintegrating. The EVA material seems to be perishing. I don't believe it's t...
Item status not changing to delivered
How can I get the funds if I used another service not the eBay provided label. Buyer confirmed that they received the order
Drastic drop in listing views and purchases! Algorithm change? What is going on?
Hi,Is there anyone here among sellers running priority campaigns who has seen a drastic drop in sales across their entire shop?There’s a metric called Views which you can see when logged into your account and visiting your listings. This is also visi...
Parcel not delivered, yet flagged up delivered.
my email from eBay, says my parcel has been delivered, I check, they say left in safe place. Idid not request safe place, as I a, disabled and in the house with a loud door bell. My carerchecked front door, no parcel. I contacted the seller, they say...
Global shipping programme
Is the global shipping programme to Canada suspended
Keep charging me an extra £1
The last few items I’ve just bought off eBay a pound has been take. Out of my bank first and then the price What’s all that about
faulty after 5 months and it came with a 5 year warranty
My item has become faulty after 5 months and it came with a 5 year warranty, the business seller wont reply to me, what do i do, who do i contact? them or the item maker?
listing page gone
Please help me; I am unable to contact eBay customer service because when I click on my shop name, it displays the message, "Sorry, this shop was not found."
Wallet losing money
Hey guys need your help. I had money in my wallet from a previous order. I cancelled a separate order and ebay has taken money from that forst order as a cancellation. I never received funds for the 2nd order so I've just lost £150
eBay saved searches show results that are duplicated.
When I search eBay for my usual items ie; books/cds - the items will usually show for example 6 items that meet the search criteria. Recently when I access my searches, it appears that most of the items shown are then duplicated ie. Search for 6 item...
Advice needed.
Hi, just after some advice. I messaged a seller to see if the would accept an offer for an item they had listed to bid for. We came to a price and they accepted and told me to make an offer. They didn't have the option for me to make an offer, so the...
Simple delivery of Gold jewellery
I will not send Gold Jewellery or expensive coins via simple delivery as the service is not to the requirement of Royal Mail .
Projector brandnew now faulty !
Bought a brandnew projector sealed from a shop on Ebay which has now got a fault ! It was only purchased in April this year which should have at least a years manufacturer's warranty ? I've contacted the seller but no reply ! It did say no returns bu...
Faulty travel adaptors....
Do I receive a replacemet?
warranty
i bought a battery 2 years ago with 4 years warranty ,battery started causing issues last year messaged the seller several times after a long battle the seller has asked me to send the battery back and wants me to pay for postage is this correct.
Absolutely disgusted with ebay
I am absolutely disgusted with eBay today after over 20 years of being a member I purchased a fraudulent counterfeit item which I didn’t then try to use until after the 30 days. EBay have recognised that this was a counterfeit item as they have remov...
Postage channel islands
I live in jersey and have never had a problem buying on eBay but in the last year more than half of all items I bid on won’t send to the Channel Islands? I have contacted some people and offered to pay extra and they say they do deliver to jersey and...
PAGE LAYOUT
WHEN CEREATING A LISTING MY PAGE LAYOUT IS ALWAYS CENTRAL WITH BOOK TITLES AND AUTHORS IN BOLD. I ALSO USE COLOUR FOR HEADLINES. LATELY ALL MY LISTING DESCRIPTIONS HAVE BEEN CHANGED TO ONE SENTENCE IN LOWER CASE. THIS IS FULL OF MISTAKES AND DIFFICUL...
Counterfit goods but no return option
Bought a Counterfit pair of Nike Trainers, seller saying no returns. Just want my money back. Any help would be very helpful
Trading card - Buyer sending a different card back
I have recently sold a high end pokemon card and the customer has come back to me to say theres a big scratch on it. I have checked the listing photos and no such scratch appeared on mine... he has requested a refund and I dont know where I stand on ...
Refunded "Lost" Package, buyer refusing to sign form to declare it, and Paclink will not refund with
Hi All, We sold an item for £176, shipped insured with Evri via Paclink/eBay. The buyer told us he never recieved it, and the Evri POD was total garbage, so following eBay rules we refunded the buyer, and opened a case with Paclink. They sent us form...
royal mail
the royal mail said my item was delivered signed for it was not Ebay don’t believe mewhat do I do
product variations problems with imports
Hi.After importing products successfully, the variants have not imported at all. Ive been told by ebay that we need to start the listing from scratch!Any help apprecisated.
6 Items Automatically Removed for Counterfeit
Hello I have has 6 higher end items incorrectly removed for being 'counterfeit', all of which are of course authentic. My only other previous sales on eBay were successfully completed through eBay's Authentication Guarantee, where I shipped my produc...
Offers to buyers locked my listings
I have been selling on ebay for 14 years and recently I saw a button on my selling page '' Help to close the deal by sending offers to buyers '' . So I did send offers to interested buyers with price reduction in order to make a sale, however now all...
Posting item
As a seller, if eBay says "dispatch item by the 15th" does it need to be before the 15th, or can I post the item ON the 15th?
Simple delivery
Is there a way to not use Simple Delivery and get the postage fees added back- I feel I was forced to use this option but I didn’t. Now EBay collected the postage fees I charged on the sale.
No protection against loss after using "Simple Delivery"
Early last month I sold a book on Ebay, it was through the Global shipping program going to Germany. I used the Simple Delivery label that was provided and dropped it off at the post office. It was scanned into the network but then went missing. Ebay...
Removing auto payment and despatch on winning a bid/offer
Hi I would like to know if it is possible to turn off auto-payment when winning a bid or offer? I am not sure how I got it set up in the first place but sometimes, I would prefer to use a different payment method or delivery/pick up address.
Cannot contact with the seller.
My order was said to be ready to ship a month ago but I didn't receive it. I want the detail of the package to follow but the seller don't reply me.
Return & Refund - Seller is asking me to use a different return label than the one Ebay has supplied
I've had to initiate a return on a defective electrical item. All going fine, Ebay have supplied a return shipping label (which appears to be the seller's residential address), no apparent problem, seller is seemingly agreeable to a refund. However I...
scammer using fake Fedex delivered
bought a insta camera and seller refused to give tracking. suddenly an Ebay delivered message arrived with effect delivery from USA signed by another person. the seller sent a fake Fedex message . reported to Ebay and they at first didnt clock this. ...
Refund for return
I sold an item and upon delivery buyer requires red a refund because it didn’t fit. I declined because they knew the size but it turned out I made a mistake so I opted to refund for return. EBay has sent the refund but the buyer has gone quiet and wo...
Missing return address
I am trying to return an item that arrived late and is now no longer required. The package is unopened and the return address on the return I have initiated is a load of mixed up letters. I have message the seller and they just keep offering me % ref...
Ebay cancelled listing
Ebay have cancelled one of my listings, informing me that their AI/algorithm came back that it was counterfeit. It's a 100% genuine item (watch with papers). How can I speak to eBay about it? Has anyone encountered similar problems?
Seller has gone quiet
Hi. I'm not overly experienced with eBay, so forgive the basic question: I have bought a childrens sports item for £200+ and my seller isn't replying to my messages about arranging collection. How long should I leave it before getting really concerne...
Complaint against EVRI
On Monday, a buyer bought an item from me and although eBay decides who the courier will be and I pay for it, that's not the point. The point is, I organised a collected from EVRI for collection yesterday, Tuesday. The courier delivered a parcel to m...
I want to cancel an order and get a refund the seller is not responding
I have paid for a 2 seater settee and the seller is not responding to me I have not collected the item the seller still has it I want to cancel and be refunded can you help me
Collected and return item in person... seller received but hasn't issued a refund yet
Hi all, Over a week ago I had purchased an item which was "collection only"... after a day with the car battery, noticed that I was facing with the same issue as the previous battery, carried out some test and concluded that the battery was old and n...
Lost tracking
I have please the order number 205002540734 I have lost Tracking for order please find out what happened Thanks
Spending balance?
Why was my refund from a seller divided between my bank account and an Ebay 'spending balance' ? I never asked for this and expected the full amount to be refunded to my bank account but the larger part was paid into a 'spending balance'. I can't eve...
How to void a postage label
HiI printed a postage label (custom) for an item I sold. When I got to the post office it was the wrong weight so I had to but another label. The is no option to void the label and ask for a refund for it. I was given a different tracking number whic...
Resolved! Unfortunately, this seller won't post to your location. Please update your delivery address....
I have a person from Hungary wanting to purchase several oak logs from me. The total weight will be about 10kg. When he tries to check out it says 'Unfortunately, this seller won't post to your location. Please update your delivery address and try ag...
DHL Courier Not Collecting My Parcel – Please Help
On Sunday evening I sold a large item. I had selected Simple Delivery as this was the only option and this meant using DHL as a courier.The package has been all ready since Sunday evening.DHL were supposed to pick up the parcel on Monday, but never c...
Order cancelled then listing price altered to cost more
I have just had an order cancelled by a seller after supposedly dispatching the item. They stated the reason for cancellation and refund was down to issues with the courier(Evri). The listing for the item has now been changed so that its now £10 more...
postage label not available
Hi, im unable to get the pre paid label, it says not available at moment with simple delivery is there a way this can be fixed, i cant post the items as theres no label for me to print off, what does the seller have to do now?he has bought multiple i...
Yodel delivered to the wrong address. Seller no so helpful
Hi. Help needed. Yodel delivered my parcel to the wrong address. They gave me the delivery coordinates, and it shows the parcel was left about 4.5 miles away from my address.I’ve already contacted the seller and shared screenshots of my conversation ...
Bank Verification
Over a week now I’ve been waiting for my bank to be verified 0.01p has come out and gone back in and all I get from customer services is it’s my bank there waiting for. ridiculous system EBay have got set up regarding getting your OWN money. Item has...
Options when you believe a buyer is lying about a defective item
I sold a used motherboard that was/is in perfect working order earlier in the month, I've sold other items before on here either zero issues. I'm pathologically OCD about keeping things I own as immaculate as possible, keeping the box etc. As I say, ...
Poor review for seller
Is it possible to leave a poor review for a seller if you haven't bought anything from them? I sent a seller a message asking if they would take an offer for something they were selling. This was over twice the opening amount. They replied that they ...
EBay taking money for postage labels not authorised
EBay keeps taking money automatically from my account even though I have not authorised the withdrawal. I use my own shipping company and they still are taking my money each time what do I do
Untrusted seller
I've proven that a watch strap I've bought is incorrect to description. First email from seller claimed it was my fault. Second email offered a refund if I remove my negative feedback. Strap was only £4 but the principal has left me sour.
Packing materials
I have a large pair of work boots to advertise on ebay and have difficulty finding a large enough cardboard box to use if the auction is successful. Under Simple Delivery can I wrap them in bubble wrap and a black sack to post?
order not arrived
Hi, I placed an order on 1st Nov which I have not received but have been charged for. The seller has not responded to any of my messages and his business has been shut down.Ebay keep telling me to contact the seller but his contact details have also ...
Seller is ignoring my request for a refund.
I returned two faulty bearings in August at his request. I have not received my refund of £378.00 and he will not answer my mail. I have mailed him three times with no response.
Ebay not provided returns label to buyer and return not received, although refund has been issued
Ebay not provided returns label to buyer and return not received, although refund has been issued when paying for the return postage. Ebay notified me of a refund request and stating a buyer had requested a refund and I accepted with the condition th...
Shipping two large boxes
Hello I’ve got two big boxes for an order I need to sell and I’ve only been provided with one shipping label but I’ll need 2 can anyone advise me on what to do next
Buyer wants different postage
My buyer has asked for signed for instead of second class, how does he pay for this?TIA
WINTERSAVE appeared on some of my listings which I knew nothing about
Does anyone know how I can remove this WINTERSAVE discount from my listings. I did not agree to this and my margins do not allow for discounts of this nature. Also, how can I make sure this type of thing doesn't happen again. Thank you
Items collected for cash How to mark as paid
Hi, im hoping someone can help me navigate the collection in person malarkey. I have a regular buyer, whom I trust completely. He wins auctions, when when hes in the area collects them from me ( it saves on postage). How to i mark his items as paid (...
Damages
I sold an item and sent it Royal Mail through EBay simple delivery. The item was received by the buyer smashed to bits. They have now sent a returns request. I don’t think this is the right action as there is no point returning it to me. Please advis...
explain about fixed price listings please uudate
Hello can someone please explain to me about the buy now listings update what it means, I have read the notification from ebay but still cannot work it out, Thanks Wendy
Resolved! Wrong Delivery Method Using Simple Delivery
HiI have sold an item using simple delivery for the first time. Unfortunately, now the item has been sold the carriage method selected by the buyer is not suitable for the parcel because of the weight. I have been charged £9.00 for the delivery. Is i...
Large item broken . Too damaged to return
Item broken on delivery it's too broken to return,packaging wasn't enough to protect item.what do I do.
Wrong refund?
Items didn't arrive, tracking I paid extra for never worked, seller didn't respond to message. I asked eBay and they said I would get a refund but only a fraction of what I paid has been refunded, despite items stating eBay money back guarantee. The ...
Seller won’t respond
Hi, I have an issue with a faulty part ( bought back in May )I contacted the seller after ignoring for a couple of weeks he sent a replacement part but the replacement part they sent was the wrong side,I sent email to them straight away (5th nov )and...
item described as new but when i have had to contact the manufacturer advising already registered
i purchased the machine as new and registered with the design space but now when i am having issues with machine they are advising the machine was registered in 2023 and wont send me a replacement - how do i go about reporting this
Damage of part of my purchase
I bought 4 dishes but one was damaged in transit - I had buyer protection what do I do?
Resolved! Postage and Tracking
Hi,I have just sold my first item on eBay. The buyer wanted me to send it by Royal Mail but the only option I could see to get the address was to print off the Evri slip. The item now has the Evri tracking number next to it. I have posted it with Roy...
Shipping multiple boxes from a single sale
I am selling a pair of stereo speakers each with stands. This equals 4 boxes. Shipping section does not accomodate this. But I cannot structure the sale as 4 seperate ads. This seems very dumb? I assume someone has figured this out but the E Bay Chat...
Not the EBAY it used to be. Time to Leave
Having a Below Standard attached to my account for issues that were either out of my control or one being Ebay duplicating an item is the last straw. Why would anyone reviewing an account not read the feedback relating to the circumstances and come t...
Postage label
Hi,Im sending an extra large parcel and I have chosen parcel force 48 express but when I’m trying to get the shipping label, there is no option for collection from home only drop off option. How can I arrange a home collection? Thanks
PLANER/THICKNESSER
I am trying to sell this item but keep getting the folowing red flash! 'In the UK, bladed items can be sold and delivered only to customers aged 18 or older. Collection in person does not offer age verification. Please choose Postage Only within Deli...
EBay has not sent my money into my bank account. Now 4 weeks
I sold a item and buyer paid, but EBay hasn't paid the money into my bank account. It's now 4 weeks, and I have asked EBay before, but still no payment. My bank details are correct.There is no reason why my payout is on hold. I can see the money in m...
Selling things to
Hi I tryed to put things up on my eBay to to sell but when I go to list them up is saying there is a problem on your side of things and I’ve left it a few weeks and it’s still the same
AGE VERIFICATION POSTAGE FOR SELLERS
CANNOT ARRANGE AGE VERIFICATION POSTAGE ON A BLADED ITEM TRYING TO LIST
Offering delivery on a piece of furniture - private sale
Could anyone please advise me as to how I offer delivery on a cabinet that I am trying to sell? It is 130cm in length & weighs 32kgs so as far as I can see, I can’t use any of the options provided by eBay. Any advice would be appreciated, thank you.
Fees
Hi, we have recently got an Ebay basic store we started on the 1st off november. for our business account. The fvf are still through the roof. Does anyone know why/what to do? we have re listed everything since starting the plan and still no change. ...
Resolved! Global shipping to Canada
Has the global shipping programme/service to Canada either been suspended or there are current issues. I have a buyer who going to pull out of a very good sale if he can’t process the payment. Urgent help appreciated.
unrecognised billing on barclaycard from ebay
item on barclaycard with some thing i dot recognise. the order number does not appear on my ebay purchases.How do you get in touch with ebay
HOW DO I WITHDRAW FUNDS TO MY BANK ACCOUNT
How do I withdraw funds from ebay account to mt bank account?
DISPATCH TIME
I had all my listings down as 1 working day dispatch time and I meticulously went through them all to make sure they were all set to that ,then today I discover that my 1 day dispatch had dissapeared on all my listings and it said I hadn't chosen a d...
Ebay fvf
Hi, we have recently got an Ebay basic store we started on the 1st off november. for our business account. The fvf are still through the roof. Does anyone know why/what to do? we have re listed everything since starting the plan and still no change.
Refund for Ethiopean bible never delivered to my home address
I want a refund again bible never delivered to my home address. Ebay i am asking you to deal with the problem and refund my money if you dont care to deliver the goods. This is very stressful for me its been ongoing since August you want me to ignore...
damaged returns
Until now i havnt needed to raise a concern to an item being returned damaged but recently one of my products was returned in a terrible state but when i click on "item is damaged " i cannot deduct the cost or stop an automatic refund it simply tells...
What should i do here? Seller acting abusive towards my returns request
I recently purchased a job lot of 7" vinyls buy making the seller an offer which was accepted. Having received the lot, i wasnt happy with the condition or the description - dont think it was accurately described at all. So, i messaged the seller pol...
End sale of promoted item.
Is there a charge to end the sale of a promoted item? The item has not had any increase in views since promotion. Thank you.
Resolved! Buyer bought item for a third party, who said it was damaged
I sold a clock it was delivered and Ebay paid into my account. Then yesterday I received a message from buyer, it seems he was buying on behalf of a third party and when the third party had opened the parcel found the clock damaged. Ebay also message...
Item oversold in error - what should I do?
Hy there, I seem to have sold to three buyers at the same time - What should I do? I got a message from a buyer that my add said that there was zero stock in an item. While I went back into my advert the eBay seems to have accepted bids (and payments...
Didn’t use “simple delivery” option.
I haven’t used eBay for over a year for selling and forgot to use “simple delivery” tracking. I paid at the post office for my own tracked parcel and it obviously hasn’t shown on eBay listing. I’ve informed the buyer and provided them with the tracki...
postage to the usa
i need to send a item to the usa , but cannot print royal mail label
Basic Shop Monthly Fixed Price Allowance
Hi there,Hope you are well. I recently took the Basic Shop Monthly Fixed Price Allowance I already have 284 listings but it is showing as Used/Left: 106 / 144
Resolved! seller fees
hello i'm new to ebay i'm not sure how seller fees are worked out and where to check please let me know.
Fees on account
I have been charged a large fee on my account dont know why anyone else has this problem
Seller gave Incorrect return postage
Purchased a treadmill saying perfect working order which it wasn't.Gave the seller weeks to send a new part which I never received.Opened a case with ebay about returning the treadmill and got a return postage slip.I don't drive so had to ask a frien...
Didn’t receive item yet but order is done
Hi, I have an open case for item that is currently on hold.I need to add information — the tracking shows “Delivered” because it was returned to the seller, not delivered to me.Could you please attach this message to my case? Thank you.
Being charged £14.99 when a buyer canceled car sale
I have a car for sale someone made an offer I accepted and they canceled I relisted but am being charged £14.99 for the sale cancelation
Electrical fault
Item I purchased is less than a year old and has developed a fault. The seller gave me details of warranty company to get in touch with but the warranty company are saying I’m not covered. The item is less than a year old so by consumer protection la...
Resolved! buyer issues return postage for defective item and then messages and says address is wrong
HiI bought an item (won an auction) but when the item arrived it was defective.After a few messages I put in a return claim.The next day I got a message that the seller had accepted the claim, and ebay are giving me a return postage label.Then the se...
ebay chat box is frozen
the chat box is grey i cant seem to open a chat with ebay support
deliveries
I have safe places for most of the delivery companies but many drivers are lazy and keep leaving parcels out the front when the seller sends please can they include the company used to deliver as not recieved a few possibly stolen from front
can’t copy and past!
Hi not sure if it’s my iphone but I can’t copy and paste items I wish to look for! Any ideas?
Copy and paste
Why can I no longer copy and paste on my iPhone while on eBay
G star raw jacket i sent to buyer
I sent my g star raw jacket last Wednesday from Liverpool. First class tracking, sent the buyer pics of the parcel and proof of receipt of the tracking and he has been given a refund???? really!!! get this sorted or I take all my items down 郎郎郎郎
Buyer paid but not collected
Hi, im not sure what to do as cant find anything on ebay help pages of chat bot, hoping you guys can help as im fairly new to selling. I sold an item for collection on 16th September and the buyer paid the same day. Those funds have also now been pai...
Item removed
why are there sellers using nude girl pics to sell LP's when my pics have no nude girls for the same Francis lai LP's ! I send a list of 4 other sellers using nude pics selling the same lP that I want to sell!! I thought all sellers were treated the ...
Unable to list Item using HGR drop shipping connector - As a Seller
Hi All, Hope this message finds you well. I am a new seller and trying drop shipping and using HGR connector for autolisting to ebay. I have not been successful in listing any product as I receive the following error message. I have added payment det...
Replacement solar light
I wanted a replacement solar light order number 25-13642-86201 as it never had a remote control in the box so I thought they were going give me a replacement solar light I never asked for a refund I asked for a replacement but if they want to give a ...
Cancellation request refused
My cancellation request has been refused. I consider the items come from theft. The seller refused cancellation. I think it is time to close account.
Item sent to wrong address but EBay closed case for refund appeal
EBay decided to close the case because the seller stated they provided tracking details. I even went as far as contacting FedEx who were helpful and advised me to contact the authorities as the address nor the name matched the package I was suppose t...
Checking out
My eBay wallet is not an option when I check out
block by a seller for making a offer on a item i wished to buy
a seller blocked me after i made 2 offers on a item for sale, so i have to see 10's of his post and unable to buy, so can i block the seller
shipping problem
ive sold 400 tees but was given 1 shipping label. each box holds 100 tees. how do i get more shipping labels for the same order?
Postage label
I have printed off a postage label for a sold item. The returns address on the label is for my previous address and I can’t see how to change it. I have changed my address under my account and I have been buying items on eBay in the meantime, so for ...
Simple delivery buyer wishes to collect
I have a item sold and the simple delivery has charged upon purchase for the buyer to pay. He lives local and messaged to ask to collect the item instead of waiting for delivery. How do I go about this if simple delivery has already been initiated by...
Lost Evri parcel
Hi I sold an item buyer chose simple delivery via Evri - I printed the label posted via local evri shop but tracking wasn't updated and parcel never arrived! Ebay refunded now I'm out of pocket for the item as its missing!! Apparently my fault Can I ...
How do I post a light item longer than 61cms (71cms and 1.5Kg)....I'm lost!
Having searched this forum I'm in despair. I used to do a lot of eBay selling and it was quite "simple" to select Evri or Yodel who take parcels up to 120cms at a low rate especially if less than 5 or 2kg.I've been pretty inactive for a year or so an...
Purchased a item which was falsely advertised
I recently purchased an item which was listed for my Vehicle and also stated the part number.I purchased and received the item and found upon receiving the item is is the wrong part and not the one listed. I had contact the owner to say it was not th...
Sellers Exploiting Poor Buyer Support
I have noticed quite a bit recently with items purchased that have either not arrived/been received or the wrong items being received that there is no support anymore. It has happened a few times in the last few months and has put me off. I bought a ...
Ebay credit balance
I have received a message from Ebay (actually on the site, inbox) to say I am in credit as of the 10/11/25 but if I do not take action before 12/09/25 date which has already passed then I will have to contact them for it to be refunded to my bank acc...
£1 fee? Two buying transactions today. EBay charged separate £1 fee when I paid with PayPal. What i
Two buying transactions today. EBay charged separate -£1 fee when I paid with PayPal .doesanyone know why please?
Contact ebay
Does any one know how to contact ebay as they do not seem to list contact details on any of their pages including the Contact and help page
ParcelShop didn't scan item in
I dropped two items off at the ParcelShop for Evri to collect but I only received one email confirmation for one of the items. When I've checked my listing, the item is still showing as not posted to buyer. Do they only scan one item when multiple it...
What do you do when a QE code has expired for postage
I went to post item and the QR code has expired , how do you get another QR code
Product does not appear in my purchases
I paid for an item and received confirmation email then a yodel email but it’s been stuck as “received “ by yodel for days. the product does not appear in my purchases so have I been scammed?
Ebay and evri label problem october 2025
I bought a torch on the 20th of October, all was going well until this problem with the labels with evri, the torch was then returned to the seller by ebay request which didn't happen, I then opened a not received case which was put on hold until the...
Can someone please tell me
Can someone please tell me how I can buy a circular saw as I only have a debit card I have been buying on eBay for years eBay has all my information as is including my driving license which tells you the age
selling multiples of the same item
I listed 1 item but i actually have 3 of the them a buyer has contacted me about buying the item. i mentioned in passing that I have 3 and he says he wants them all how do i handle this?
Using custom postage - how do I do it?
I'm trying to sell football trading cards - but default postage charge is £2.72 - how do I change this to £0.87 - second class? £2.72 Standard Tracked Delivery.
Item sent to me by mistake
I received an item that I didn’t buy/order. There’s no receipt inside with sellers details. How can I return this item?
how to see Duration of offers on offers dashboard.
I am wanting to use discounts and offers a lot more but on the offers dashboard Under Marketing / Offers I cant seem to see how long the offers have left to run without opening up each listing separately and i don't want to double up offers accidenta...
Anyone unable to arrange royal mail collection through simple delivery
Is anyone else having issues with booking royal mail collection on simple delivery tonight
No views
I've have recently listed a Barbour jacket for sale, but have not received any views. I have sold one or two jackets in the past (that were listed for more than the current one), and have always received views. I think the pictures and wording are re...
Changing from post to delivery after payment
Hi. I have sold an item on Ebay. The buyer has paid for the item plus postage. He is now collecting it in person this evening instead. I tried to refund the postage - Ebay has issued a refund but out of the general amount the buyer paid. It still rec...
Promoted Listings / Campaigns Dashboard Missing After Switching to Business Account
Hi everyone,I recently changed my eBay account from private to business. I am selling on eBay UK, but my account is registered in Germany. I have already made my first three sales, and the orders have been dispatched with tracking.However, I still ca...
Subscriptions Payments
Being driven mad - a debt recovery service is chasing me for a payment said to be for subscriptions but have read that the company doesn't exist though did answer phone call informing me to go to 'Resolution'. Can't find via Search. At the same time ...
Price of listings increased
Does anyone know why my listings have increased today by 2p?Yesterday an item was £8.99 with the buyer protection fee, now today it's £9.01, £9.99 yesterday, today £10.01, £19.99 yesterday, today £20.01 and so on! Phoned eBay, no one knows the answer...
Resolved! why have e bay page display people hidden the access to the ''send payments'' button on my laptop??
why have e bay page display people hidden the access to the ''send payments'' button on my laptop??
Item returned but no refund received
Returned an item I purchased as no longer required. I purchased the item as a 'guest' and did not use my account. Item was returned to the seller and was delivered (as item was tracked) 8 days ago (6 business days). Contacted seller directly with all...
Pre order doesn’t seem right
I’ve recently purchased a preorder for a Pokemon set being release on the 14th of November. Today the seller has posted what they have called using Royal Mail tracked 48. They said they create 2 labels 1 the order confirmation then the 2nd being the ...
Ebay Nectar Points
Helloo does anyone know how to still collect Nectar Points when selling on Ebay please ??
Resolved! Seller clicked Positive, but left a negative comment
I bought 4 items from a seller, paid straightaway and received the items quickly. There was no other interaction between me and the seller.The seller left me half a negative comment, saying I had been difficult. I wasn't difficult.Looking at his sale...
Rejecting prepaid post labels
I dont use prepaid printed labels for posting and have posted my item and cant add tracking or list as posted .. any ideas how to say its posted
Why does the ebay.com, ebay.co.uk, etc distinction exist?
Why is there a difference between the different top-level domains? I can use a UK based account with .com, or vice versa (as far as I'm aware), but certain parts of my account can only be accessed via .com (I'm UK based), and all URLs in emails are a...
Linking ebay wuth paypal
How can I link paypal with ebay
Royal Mail!
Hi, need some advice please..... Sold an item, used simple post, scanned the QR code, Post Office printed the label and off it went into the bag. Tracking showed as delivered, got paid, all good! Then, this morning I have a very angry buyer demanding...
Returns request
I already did return request but I didn’t fine the address where I need to send back the item
Can't ever list an item - error
I cant ever list anything. Always says ebay has encountered an issue on their end. How can I resolve?
Credit balance
Hi I’ve had an email from eBay saying I have a credit balance and can claim it back but I can’t do and can’t see how, can someone help please
Hi, i am trying to return a damaged item,
ebay have issued a royal mail 48tracked label however the parcel is too large, anybody know what to do in this situation? Regards julie
Why no information or reason as to why purchases are not delivered. My last two purchases from Ebay
Why no information or reason as to why purchases are not delivered. My last two purchases from different sellers 1 using YODEL and the other using EVRI. Both the items reached their hubs. Then received message of a delay. after several days of no upd...
Postage
I have two orders that I am posting myself and not using the label from eBay as I have my own own tracking number, item has been dispatched to go to buyer however, I am not able to add my tracking number. Please kindly assist.
Sent wrong items to 2 buyers
I had orders for 2 similar items and sent the wrong one to each buyer. I think I clicked the wrong generate label each time, I'll print myself in future and double check !Is there a way for them to post the items to each other rather than cancel the ...
Black Friday warning inflated prices
Be warned some company's here are jacking their prices up for Black Friday, its become a joke, so typical of the UK now, Ive been watching these Hawk 3 ton jacks for months from Hawk parts ltd, got one and was going to purchase another, they have bee...
Sale Discount Event
After having spoken to ebay several times and got nowhere I am asking for help on here. When I create a sale discount event say of 30% is there a set time when I can start it again after it has finished with the same items in it and also if I increas...
Item not as described
I bought and paid for a cutlery set advertised as 44 pieces, when it arrived it only contained 37 pieces all the teaspoons were missing and one fork, so I contacted the seller and we agreed to a partial refund, the seller contacted me saying she had ...
refund a refund
hello.. i bought an item and seller posted ,my tracking stated we have item at the evri locker ready to collect,2 weeks later tracking stil said at the evri locker, i opened a case item not recieved then seller message me and asked if wanted refund i...
I want to buy a cheese knife but EBay says you have to a credit card to purchase
I want to buy a cheese knife but EBay says you have to have a credit card to purchase to carry out age verification.
Seller cancelled saying I had requested when I haven’t?
What’s the process for a seller cancelling my order because they didn’t like the price it went for and saying I asked for cancellation when I never? Thanks.
Simple delivery
I am sorry to say but this morning I have taken everything off my items for sale and will never sell again on here. I am losing money on the Simple Delivery. Example: a couple of days ago I sold a small bag which went into a DL size envelope with my ...
Didn’t use postage label
I have delivered an item today instead of using the prepaid label. How do I make the status of delivery as ‘Delivered’?
Strange message.
I am trying to purchase an item from a guy in the UK. I am in the UK. I have never had a problem like this before. Every time I try to buy it now I get this strange message. I don't have a VPN , so no idea what's going on. Any help would be great . T...
Checkout error
I can’t buy anything on eBay. Everything I try to buy it always says checkout error and won’t let me pay. My card is all up to date etc help
my buyer has asked me to delay shipping for several days.
My buyer has asked me to delay shipping for several days. Will I be penalized for late delivery
selling
why does the number of views disappear from the items I have listed for sale?
Totally inflexible approach to customers by larger sellers.
A vexing story...sorry it's so long. I have been a member of eBay for over 21 years, and this is by far the most frustrating experience I have had. I ordered a large paint pressure pot from eBay seller. This item is big, weights 25kgs, and is (to me)...
Payments on hold due to verification
Hi there I've received a message that my payouts are on hold as I have had to verify my account for some reasonHas had any similar issues and how quickly it got resolved please?
Acheter du Royaume-Uni vers la Belgique
want to buy this item 326857707652 but it seems that it can’t be delivered in belgium even if the seller changed the parameter so I can buy it
Duplicate refund payment
I refunded an order as i made a mistake with sizing. The refund left my bank account on Nov 3rd. I have now had a message from Ebay saying that the original payment failed and have taken the refund out of my eBay balance so it has been taken twice. H...
Can i sell digital products on ebay from the uk.
What are the up to date rules for this. Can i just list as usual and deliver by usb stick or do i have to list it as classified ad?
Courier states collection refused twice
Have you experienced a courier stating collection refused repeatedly even though the item for collection was available and the seller was in.
Selling an antique fruit knife
HiI have an antique fruit knife which eBay removed as I need to send by the 'age verfified postage'. However, I can't get any options for postage up as it only shows me simple delivery. How do I get the options, please? Thank you.
Evri returned a parcel damaged by them in transit although the postage label still attached
How do I claim the postage costs of almost £16 back from Evri as I will need to post this again? The name and address were correct and postage label created through ebay. Thanks in advance for any help.
Balance
Anyone know why my Ebay Balance keeps going down and it's not being put into my bank account
Money disappeared
My sale went through all fine item received money went into my eBay balance.. it cleared and now it has gone somewhere not quite sure where?It’s not in my balance or bank account how can I resolve thisbuyer has not opened up a dispute tia
Multiple Accounts Suspended – Requesting Advice
Hi everyone, I’m reaching out to ask for advice. A group of my accounts has recently been suspended. I believe this may be an automated action, as I have always followed eBay policies. I’ve tried contacting eBay support via email, but I have only rec...
Unresolved full refund
Unresolved full refund and the case is closed. The automatic assistance is not helpful and I cannot get hold of e-bay to sort out this unsatisfactory 'case closed' situation. I need a full refund for the wrong order sent to me.
My ebay
I’ve a credit on my account how do I withdraw it ?
CANNOT UPDATE TRACKING
Its been over 3 months I am having this difficulties. It goes to the error page says "It's not you. It's us. Our server is down and we’ll have things back to normal soon. If you still need help, visit our help pages. Can anyone help me out with this ...
Received item that I did not order
Please can you advise how to return an item that I did not order. I received some sort of led light strips that I did not order.
Posting a large parcel
I have sold a car bumper but when I listed the item i choose the wrong size for postage with Royal Mail. I need to send the item via parcel force. How can I change the delivery option? Thanks
Massive fall in views and sales?
Has anyone else had a massive fall in sales and in particular views? I was doing really well for months and all of a sudden there has been a massive slump in my listings. I always have a very varied inventory so it’s not just a particular category, e...
Item not received but eBay refusing to refund
Hi all...I really need help.I ordered iPhone 17 Pro max..it popped as delivered on my phone although it was not.. royal mail proof of delivery photo shows item squeezed in red door mail box but my door is very different and dark green! And I have got...
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