Member To Member Support

wrong size product sent to me.. seller ignoring my emails asking for correct size product to be sent

wrong size product sent to me, 4 emails sent to seller who has not responded to any full refund now requested seller still has not replied after nearly 4 weeks since purchase. ebay has not helped in dealing with this matter. o out of 10 for this comp...

Resolved! Simple Delivery postage label “you cannot cancel this label”

Hi Anyone who can help please simple delivery ~ I’ve followed all the instructions EBay give on how to cancel a Simple delivery label. When I do this via My EBay “Actions” or “Manage Postal Labels” and select “Cancel label” appears and message “you c...

New buyer protection

So re the new BPF charges, are they due to start today? I have a 2.99 item still showing 84p fee but according to the new tariff should be 10p+21p????

faulty goods ,after a week,seller keeps stalling on refund now its been month's still broken goods

any ideas getting refund after goods fail after using ,broken after first use ,selling just wont respond

Simple Delivery - Oversize Package and ParcelForce

Hi, It is getting harder and harder to communicate with a human. AI assistants are amazingly stupid and not helpful. I tried asking this question to eBay's AI assistant and got rubbish. Hopefully a human with AI (Actual Intelligence) will reply to th...

Product not delivered

I purchased a USB rechargeable shower on 3rd July, I had the delivery address as Argos as I was on holiday, the seller keeps telling me it’s been delivered and to check with friends and neighbours it she doesn’t understand that it was being delivered...

when is ‘today’ for buyer premium changes ?

prices on my listings that are under £10 have not changed as at this precise moment in time. Example a £1.99 item still shows as £2.79 to potential buyers - should be 10p fixed ilo 70p, then 7% of £2 - 14p - total 24p, not 80p ! another ‘fake news’ m...

I don't want simple delivery

Email received today says I can get in touch, except my only options are to talk to an automated bot or to post here, so I am posting here. Ridiculous that there is not a straightforward way to communicate with customer services. I do not want simple...

Buyer’s postcode is wrong on Ebay…Evri will not respond or help me

Good evening,I posted an item to a buyer who has not been with Ebay for very long.It turns out that she has accidentally added an incorrect postcode to her address details and the second half of her postcode is wrong (it refers to a different road in...

Scammed by seller, no return or refund offered.

My case was ended in the favour of the seller, even though I wasnt ever offer a return or refund.

Hoe to void a postage label

Hi can anyone tell me how to void a postage label? The instructions on the help page aren’t very helpful.Thanks

feedback for seller

I recently bought a car radio which arrived damaged . I contacted the seller who said they would give a refund in return for positive feedback . The item was useless so I refused to leave feedback until the issue was resolved and I wasn't happy about...

Offers sent to buyers

On listings where an offer has been sent to buyers and then expired, they are still showing as ‘Offer sent to buyers’ long after the expiry date. This can be annoying as it restricts revision of the listing, if required (eg, changing the price). Any ...

Changing automated simple delivery on live buy it now

Im selling an expensive vinyl. I had it on high postage for the insurance and cost of high end packaging to protect it. Ebay has changed the delivery cost to much,much less on simple delivery. It wont let me change it back as its a live buy it now. D...

Resolved! SIMPLE DELIVERY NOW YOU CANNOT OPT OUT

Ebay have decided to make it compulsory to use Simple delivery. For that you need a printer and a phone for QR codes. Its a very unfair system and forcing private sellers to look elsewhere to sell.

opt out of simple delivery from August 2025

Under the new changes will the current rules on opting out for small items under £10 still apply?

refurbished air fryer

Bought airfryer 2 weeks ago…used twice and now switches off automatically. Contacted seller for advice/help today. No reply to email….asked seller to confirm they received email….no reply. Any suggestions?

Email address is already taken. Please provide a different email address.

hi , how can i get my original email address to be my ebay preffered email address , i do own the address and have access to it , but it seems my orignal address is "blocked" , at the moment i am using my work email address

EBay is a scam

I keep getting fobbed off by the so called help team that I’ll get my money back tomorrow, well tomorrow never comes it’s been 2 weeks and counting this is what happens when this *bleep* site allows scammers to sell you things and when you want your ...

It sold

I sold an item for £38.00. Another customer put in a max bid of £40.00 why didn't they win it

Returning an item that is being posted back

I bought a seatpost but it didn't fit and was too big, so still brand new. Raised a return and posted it back to the seller only they either weren't in or didn't collect it so now it's being returned back to me, where do I stand with this?

Combining postage in private best offers is impossible, outrageous! bring back the old postage!

Incorrect Evri supplier details

The Evri supplier has incorrect available times shown? How do we get these amended please, as NOT 24/7 available, as shown

eBay giving false/fake tracking numbers

So I have 2 business eBay accounts and have been selling on eBay for 8 years and both accounts are in great standing. I sell low value items mainly, so I offer free 2nd class postage or they can chose and pay for tracked. Same with international item...

Resolved! EVRI return to sender

Hi, I'm hoping someone can help advise me here.I sent an item via evri. They didn't even bother to attempt delivery and item was never out for delivery. Tracking updated to say its being returned to me. Buyer confirms that delivery was never attempte...

Listing An Item

Can someone advise re Simple Postage. I sell quite a few items which weigh under 100 grammes (so letter post in the UK) but the new selling form for Simple Postage only offers me the ability to send items via a large letter at £2.72 cost to sellers o...

Return Page and Messages not working

Please can Ebay look at the returns and messaging neither is working for me and i want to return some faulty items before teh time runs out. My messaging will not let me send message to the seller either

parcel outside simple delivery sizing

I have an item outside simple delivery measurements. It is 77 cm x 23 cm x 16.5 cm and weighs approximately 1180g. "Before" I could send this via Evri with a label from Ebay for a reasonable price. Now I cannot find a way to send it. Seems crazy that...

Help with paying for an item

Hi - I’ve agreed a price for an item, the buyer has put the amount in as their bid. How do we stop the bid and enable the buyer to pay the amount we have agreed through eBay please? Thanks in advance

GETTING PAID

Hi Please can someone helpI have had an ebay account for many years. But now I want to sell some items, I used my PayPal account for payment many years ago but now it's changed.. I see when I click payment it asks Credit Card or debit card. then it a...

Buying

Returned an item to a seller for a refund, he said he didn't receive it don't have tracking but proof of posting

Collection code

Buyer collected an item was not given a collection code will I still get paid said he’ll give us the code in evening still waiting 2 days later

Simple Delivery

Simple Delivery is seriously flawed. As a seller, I can only specify the package type, e.g. medium parcel up to 1 kg. With Royal Mail this offers three options depending on the level of cover required. However, the buyer is free to choose the cheapes...

Feedback score gone down for no reason

My feedback score was 99.4 but has recently gone down to 99.1 for no reason

bogus refund request

I think I'm being scammed but feel powerless to stop it! I sold an old iPhone and packaged and posted it to the buyer. The buyer has sent a series of photos that appear to show the packaging but the phone and box has been replaced with a packet of ca...

120cm tube with evri

Hi I have no options in my simple delivery to send a tube 120cm in length I can send this through Evri and yodel but not the options I am restricted to,any help please

Payment

Can I use clearpay ?

Changing from Private to Buisness seller - GTC items

I am considering changing from a private seller (which I am) to being a business seller to avoid Simple Delivery. Can anybody clarify what happens with GTC items on a business account. I get the impression they are automatically renewed every month, ...

Reverse refund cancelled in error

I need to reverse a cancellation refund done in error at seller request, where seller isn't offering enough refund, need to ask eBay to step in, but can't do this as return request is showing as closed ?

Simple Delivery should include the option for Tracked 24

We are forced into using Simple Delivery so there should be an option for how fast the parcel is delivered.I.e. Choosing Royal Mail there should be an option in Postage preferences for Tracked 24 as opposed to only Tracked 48.Some buyers want their i...

Cancellation of order

Hi I just cancelled an order as I didn’t feel comfortable that the buyer asked twice to collect and it made me very unsure. There was no option for that kind of cancellation so I had to say the item was broken. Is this ok? I don’t normally do this bu...

(Attn: Admin) My office address become unauthorise return address

Hi Admin, My office address receive TOOOOOOOOOOO much of return parcel. How can I report to you and let's your system suspense issue the return label and address to me. If possible, please "Private Message" to me and tell me the next step. Regards,

reporting a buyer

Hi i reported a buyer for unfair comment in feedback and name calling in feedback on 26 June and heard nothing back from ebay. What do i do ?

Resolved! Simple delivery insufficient item cover

I'm wanting to list a PC GPU for sale at around £700 but ebay is forcing me to use royal mail 48hr postage that as a max cover of £150, would i just be expected to take the loss on the chin or dose ebay cover this. i would normally only use royal mai...

Fees, postage, item protection . . . .

I just want to raise a few points that I feel need to be raised.Postage now dictated by Ebay in how you can send a item, we should have the choices of who we use and what service we want to use, not to virtually have the courier "Evri" (as I personal...

Simple delivery courier options

Is there a way of selecting a courier yourself from your chosen couriers not letting eBay do it as on some large items certain couriers are cheaper?

Package received intact with no contents

Today I received the envelope fully sealed but the item purchased isn’t in it.How do I prevent the seller getting paid as it looks like it’s delivered buy isn’t.i can’t seem to find a way of getting to eBay to explain the dilemma

Simple delivery

Is anyone else out there considering finding alternatives for selling since eBay have forced simple delivery on us. I for one resent being told what I have to charge, who I have to use and how long I have to turn items around. If this continues then ...

promised replacement petrol chainsaw time and again and it has never arrived

purchased a petrol chain saw which on the 8 or 9th occasion of use very nearly caught fire when the outer casing started to melt, I had used all the correct oils and fuel and reported with supplied pictures of the damage to the seller and a few days ...

Simple Delivery & sizes greater than recommended

Looking for some advice please.From 6th August ebay is solely using Simple Delivery & has informed me that “Royal Mail has advised post offices to accept all Simple Delivery packages, as long as the parcel remains within the maximum weight and dimens...

Simple Delivery - cost of packaging

Selling through Simple Delivery doesn’t seem allow the buyer to add into the postage cost the cost of packaging. To fully protect items you often need to use Jiffy bags, board backed envelopes or postage boxes. These are costly and now these costs ca...

Resolved! Anyone else having a problem with Make an Offer 16 - 17.7.25?

Yesterday & today the Make an Offer is not connecting. I can type in my offer but it won't submit, a sad face & the info the service is down or the website page has been moved comes up.Is it only that ebay is trying to save me money? Nothing to do wi...

Marking items as dispatched when not sent by 'Simple Delivery'

I think others here are having the same problem. I'm trying to mark an item I posted outside of the 'Simple' delivery system as dispatched, but when I do I get an error message saying 'there are no items eligible'. Any ideas how to get past this stup...

Resolved! How to enter 'Pre Owned' in the description

I see in many descriptions the term 'pre owned' instead of 'used' but I am unable to find the category when I'm listing. Is it only available for certain items or can someone please point me in the right direction. Many thanks. Clive

My Problems (and Suggestions) about Simple Delivery (PLEASE READ)

I just got the notification of how simple delivery will become the only option for private sellers like myself from 6 Aug. However, I feel like this policy in the current form makes no sense and will greatly harm private sellers running on thin margi...

Services on Ebay

Hi. I used a watch repair service offered on here back in December 2024. I was warned that it can take a long time to repair an automatic watch so I wasn’t too worried initially. The seller who still offers this service on Ebay moved the conversation...

Non Genuine Pokemon Cards

I bought some Pokemon cards a couple of years ago. Sent them to PSA to find out they are non genuine. These were bought from EBay and the seller is not responding so far. What can I do? Any help much appreciated. Thanks

Poor Simple delivery options,

The only options Ebay is offering is Royal Mail and Evri, There is no Evri drop off points anywhere near where I stay , the nearest is 7 miles away, The is a very good Yodel drop of station , but Ebay insist on Evri,Does anyone else have a solution t...

Oversive tube

How can I send a poster tube which exceeds the 61cm limit imposed by simple delivery?

Resolved! Report buyer click box

Hi all,Normally there are 3 feedback boxes on show when you're giving feedback for a seller/buyer. I noticed the other day that there were just 2. A: 'Positive box' alongside a 'Report buyer' box. So what's the story? Or rather, why just the 2 boxes?...

Simple delivery

Does anyone else find Simple Delivery a hindrance? I recently sold three separately listed items all the same size and weight but had to pay for three delivery labels. I put the three items into one parcel as they were difficult to package and now on...

Resolved! New to selling

I have recently sold something on eBay and it’s been collected when I’ve gone to collect my money. It says that it’s still to be collected. I tried everywhere on eBay to find some answers to this problem but you just seem to go around and round on eB...

Adding postage to collection only sales, seems I am unable to do this. Anyone know how please

I'm selling odds and sods, but collection only: sale goes through, but buyer wants postage, we agree a fee. But there's no where to put this into the eBay sale... any help appreciated

The seller not responding

I bought jet wash now is faulty every time I turn it on smoke coming out I’ve contacted the seller and no respond can you please help to solve this issue thank you

Resolved! Refunding more than the purchase price.

A buyer bought some shoes from me that did not fit. I accepted the return and the buyer has sent them back to me paying for the postage himself and I need to refund the total cost of the shoes and the carriage back which obviously comes to more than ...

Problem with a return item

how do I get in contact with eBay to have a chat about a item?

Buyer problem…

Hi,Bit of a vent really but sensible opinions/advice appreciated.Recently sold a Mac laptop to a buyer who is originally from Ghana & English isn’t their first language.I reduced the price by £15 from £125 to £110 (cheeky buyer requested £25 reductio...

Simple Delivery letter or large letter size

Is there any way to reduce Simple Delivery letter size from 1kg and a ridiculous auto applied postage far higher than e.g. a stamp or £1.55 under 100g large letter? Is the solution to offer free postage? Does that give the seller freedom to use RM la...

Resolved! cancelling order.

the seller is not providing collection address I would like refund asap

My buyer's offer keeps getting declined

My buyer has offered to buy two of the doors i am selling, the offer is above the min price i have set, yet it keeps getting rejected - the listing has been changed in line with previous advice I've been given on here - i don't know what im doing wro...

Overseas buyer wanting to ship to UK address

Hi. I have buyer in the US who wants the item shipped to a UK address. Presumably they are going to pick the item up at a later date, or have someone take it over to the States in person. Can anyone tell me the easiest way to facilitate this? Is it j...

Selling limit £10

Hi everyone. I’ve had my eBay account many years, sold a few vehicles and nothing much else, because my selling limit remains at £10. Honestly, it’s not worth the bother for an item value of £10 or less. I’m just wondering if this is standard practic...

Message buyer not working

I sell personalised items and someone has not given me the name they'd like and the message buyer is not working so I can't contact them. I've tried it on the app and on my laptop and I've also tried to see if it works on my personal account with no ...

Can not enter ebay.com and can not insert pictures in ebay.co.uk

Hi, I can not enter ebay.com and also can not find ebay in apple store. I only can enter ebay.co.uk. In ebay.co.uk, I can not insert picture in my selling. Any information for help me to solve this issues? Thank youChemmy

Cant upload any picture to a new listing

Hi, i was just wondering if anyone else is having this problem or whither its just me. Every time i go to load pictures on a new listing and press done i just get "x amount of pictures failed to load". Many thanks

Pre paid stamp was scanned but not used

I sold some shoes and buyer wanted to change address. As I got to the post office and they scanned the ore paid postage I asked if I could change the address and they stated no. The buyer asked for next day delivery so I just paid next day delivery a...

restricted item

How can a toy engine be a restricted item?its not on your restricted list

Selecting 1st or 2nd Class post

I have cancelled my listings as ebay has changed my delivery option to larhe latter up to 1kg.My items weigh grams no more than 100.How do I select 1st or 2nd class post in my listing as I am being given no other option other than large letter at £2....

WhatsApp number / email

Can I give the buyer your WhatsApp number or email before they make a payment? Can you guide me please. Thank you.

Faulty item

I have received a faulty item, seller agreed return. The label provided was attached and sent on the 11 July, within timeframe. I have received message on eBay to say mark as dispatched but tracking number does not match that on receipt from post off...

Revise a listing that was taken down by ebay

I keep getting messages to revise the listing that was taken down but when I click the link there is nothing to see 路‍

Postage label

Seller says sent postage label but has not arrived

Mobile phone

My phone is under 1 year warranty, i bought it December 30th 2024 and it's now faulty only 7 months later. Can I return the phone for a replacement, a refund or to get repaired, please advise, thanks, Ian

being paid

My item was delivered on the 15th the buyer says hes recieved the watch yet i still havent been paid

My

My wife's ebay account was permanently suspended after she listed an item she wanted to sell on her ebay account, reasons for the suspension wasn't given, the email only said the your account has been permanently suspended because of the activity we ...

Postage

How can I update a sold item as dispatched? I had to post independently as ebay didn't provide a label despite addresses being correct. So posted via RM myself but it doesn't let you update the status anymore and ebay are withholding funds...can anyo...

Is it okay to submit parcels one day late

I was supposed to submit it by the 16/07 which is today but the printer level has run out and told me to come tomorrow. Can I still submit the stuff or will eBay refund the person who bought it

Sold Item but sent by Royal Mail instead of Evri Couriers, Payment on Hold

I recently sold an item on Ebay and sent it by Royal Mail instead of Evri Couriers. The payment is on hold because Ebay doesnt think the items has been sent. How do I change the tracking number. Any help appreciated.

Simple delivery

Hi, I’d like to ask how I can make Express Delivery available when using the simple postage option. That’s how I’ve always sent items to my buyers. Now I’m having trouble with a prepaid label — I can’t change or redirect it because there are no optio...

Verification failed on return

Has anyone had any experience of a returned item failing verification? I ordered a pair of ex display shoes. They arrived with a verification tag attached. I tried them on. They didn’t fit. I returned them in the exact same condition they arrived wit...

EBay paid refund

Hi, one of my sold items now says that EBay partially refunded the buyer. Any idea why this might have been please? The feedback I received from the buyer was that the item was as described, well packaged and good value for money, so I don’t know why...

Buy it now

I haven’t listed a buy it now price on my original listing and it has a day and a half to go, but someone is asking if I have a buy it now price, is this allowed or should I have set it up from the outset?

How do I get paid?

I just posted my item with royal mail and wasn't given a tracking number, how do I get paid? eBay says you now get paid once an item is arrived but with no tracking number they don't know when it does. I don't get eBay's new system, do I just never g...

How Do You List a £5 Photographic Print with 2nd class Royal Mail Postage ????

Ebay's guidance notes list Art Prints under £10, asbeing one of the categories where you are not going tobe FORCED to have to print a label out and use trackedmail. So, I've started my listing by saying I want to list anArt Print, and checked it's go...

how do I share my address with a successful buyer so that they can pick up their goods?

how do I share my address with a successful buyer so that they can pick up their goods? Our eBay messages keep getting blocked.

So-called Simple Delivery and merging orders

Since 1. The buyer now purchases the postage label not the seller And 2. We now don't get paid until the tracking code on that label registers that it's been delivered This presumably means merging postage for multiple orders is now impossible? I can...

Why do I stay with Ebay?

I've been with Ebay for 20 years. Why do I stay with it?Nothing sells and if it does I don't get any wretched money for two weeks or more.No wonder that nothing sells. Ebay automatically bumps up the price on everything.

Hi, I'd like to understand the reason behind the restriction on my eBay account. Thanks

Hi, I kindly request a review and removal of the restriction on my eBay account. I’m ready to take any necessary steps to resolve the issue and comply with eBay policies. Please advise.

I am triying to update a fixed price item by adding further details to the item description

I am triying to update a fixed price item by adding further details to the item description but eBay will not let me

Item delivered but not updated on Ebay

Buyer has received parcel but EBay not updated. How do I get in touch with anyone. There seems to be everything listed if parcel has gone missing but can’t find any info on this scenario.

HTTPS.

Why does it not say HTTPS ebay.co.uk in my search bar, does this mean ebay is not secure when i'm logged on? It says www.ebay.co.uk.

Email customer services?

Hi there I'm having a problem contacting eBay as there seems no email customer services as I was debited £260 which was taken from Ebay even if it was from a seller ebay still took the money. I sent them the copy of the bank statement to prove but th...

Feedback score changes up and down

Hello,My overall feedback score keeps changing as can be seen in this screenshot :I understand that feedback is calculated over a moving period of time but surely the score shouldn't be reported differently like this. If I refresh the page sometimes ...

Can't get money back from bank after fraud as ebay won't provide proof

Last month someone managed to hack into my account and purchase 13 download codes which were instantly redeemed via ebay messages. I noticed my phone going crazy showing that I was buying and having delivered all these items 'delivered' and the only ...

Faulty goods

So I bought boots through eBay and paid with Apple Pay the boots are less then 3 months old ,I contacted the seller who has gone into administration,the seller advised me to contact his supplier who said (Unfortunately, we’re unable to assist directl...

Can't Withdraw Funds ????

Is anybody else having problems withdrawing funds on demand. for some reason I'm not able to withdraw my funds

price shown is not what I set

I priced my freezer at £480 But the live listing shows it at £592.32.https://www.ebay.co.uk/itm/326688684196?autorefresh=trueWhen I click MAKE AN OFFER (on another pc) this is revealed to be 496.32 + 96 VAT.I suspect 16.32 is buyer protection. I gues...

Pond Plants I didn't Order

Hi folks, just received a box with 3 sets of pond plants in which I didn't order. Am willing to pay for them to save them going back in the post, but all I have is they came from Plymouth. No seller name. Is there anything I can do to find out who se...

Creating a listing

Hi all, I'm trying to create my first listing, however, it keeps asking me to input information that I have already included, and won't let me post the listing unless I do so?

postage

I have recently just sold via ebay and didn't use the pre paid service. I have posted the item via royal mail special delivery and wanted to update the tracking number and get a refund for the prepaid label I did not use. Thanks

Seller offer expiry/making or receiving other offers

Hi everyone, quick query: I have sent an offer to a buyer who messaged me about my item for sale and he hasn't responded for 2 days. I have now been messaged by another buyer who I'd like to send an offer to but I'm not sure I can do that until my of...

A postage

I just went to the post office. I scanned the qr code for the sold item and they just rejected it because the esimple delivery was registered as a large envelope even though it’s a latge box. Is there a way to change through the settings?

Restricted items

I tried to sell a Swiss army advertising penknife , but eBay have cancelled the sale. However it still shows on my items for sale page.How do I remove it?thanks

Delivered to wrong address but eBay refused to refund.

Goods not received but seller and now eBay says FedEx tracking history says they were.However, when looking at the tracking history on eBay it shows goods delivered to another address not mine as given in the order details. What annoys and frustrates...

send offers

HiI can only send offers to people watching my items on some products not all. Just wondered if anyone knows why!

Flexible hose burst x 2 hoses.

I bought a flexible hose off eBay seller and after about 7 weeks the hose burst. I contacted the seller and I sent pictures etc as requested. The seller sent a new hose to replace first burst one. The second hose burst after about 6-7 weeks and the s...

trust to eBay

I have always trusted eBay and have made many purchases based on that trust. However, I recently realized that one of the sellers has sold a fake item while advertising it as an original.I made this purchase because I trusted eBay, but now I feel tha...

account related query

can't upload my billing info plus can"t change my account type too its not allowing me on autods to import any products on store can't someone please help resolve I want to go live.

out of date

hi iv irdered 2 items they are both out of date,,i have to send them back but im unable to print or scan qr code im disabled and dont go out on my own im a bit stuck,,i have been waiting ages to speak with a agent over 1 hour

Missing Delivery with odd tracking details

Hello everyone. So a week and a half ago i ordered a portable air condition unit. Initially no tracking details had been provided, and the seller had not indicated it had been posted so i asked to cancel. The ebay seller said it had been delivered an...

Selling a car - need no returns policy but it won't work

I am going around in circles here - I am trying to sell a car and I made a policy for 'no returns' but ebay won't accept it. It keeps saying I need a 'returns policy'. What do I do?

I ordered a package on the 7th and it was supposed to come today but it hasn't arrived.

I ordered a package on the 7th and it was supposed to arrive today but it hasn't arri yet.

Resolved! postage

A customer bought and paid for an item, then bought two other items, I put on free postage on special listing on the other two, so I could send together with the first item, but now realise that I shall get charged p&p, can I get a refund for these o...

Resolved! Seller removed item listing

Hi, an item I purchased, the seller has removed the item so I can't provide feedback and they've done this to avoid negative feedback.The item was listed as unopened but the boxes were all taped closed so they had clearly been opened. The boxes were ...

Simple delivery

Simple delivery needs to be knocked on the head quickly before we lose all our customers. I now have to list expensive items at less than £10 so that I can regain control of my postage options. Total disgrace

Change from 'Individual' Account to 'business account'

I've just opened an individual account on eBay I need to change it to a business account but under personal information there is no option to edit this to a business account. Does anybody have any information as to how I can change my individual acco...

Why not leave me return my order it's not good

Return my order Why not leave me it's not good give me many back ...or good pieces

No listings at all showing

None of my nearly 28,000 listings are showing, under active listings I get the message "Looks like you don't have any active listings." Does this explain why I am having some days with virtually no sales? I pay £500+ plus a month for my store yet can...

Buyer wanted to collect

Hi. I sold my item with postage the only option. The buyer lives nearby so decided to collect. I said I would refund his postage in cash on collection as I couldn’t find a way to change it to collect once he had paid. Eventually we decided to cancel ...

Buyer not received - tracking shows delivered and signed for.

Hi guys. First time I’ve sold on eBay. Oh my, what a massive ball ache! Can’t say I’m going to be in a hurry to sell on eBay again. sold a 9ct gold ring £300 all in with fees. Buyer opted for Royal Mail next day guaranteed 1pm. The ring arrived about...

simple delivery

Simple delivery .I just can't do it. I don't have a smart phone,or a printer. When a buyer has paid the only way I can get their address is to click on pre'paid label .Then ebay takes over with all the add-ons even vat. I get the label on my PC.but t...

Multi user account access invitation doesn't work.

I am trying to get access to a multi user account but the invitation doesn't work. I receive the e-mail invite but when I accept I get "You don't have permission to perform this action. Please contact the account owner."https://www.ebay.co.uk/actexp/...

International Delivery

I want to order for delivery abroad how to enter the address please?

Cancelling an order (after cancellation declined)

Hi, I purchased an order that showed the arrival date to suit me fine. However the seller later contacted me to state this date could not be met as the item ships from his shipping partner. Although I initially cancelled the order, this cancellation ...

Resolved! Unable to withdraw

Hey all I need help with this, I’ve sold an item and everything went through correctly and got the confirmation id be able to withdraw my funds yesterday however when I try to withdraw my funds I get this and it won’t let me click on withdraw, any id...

Lost sale

Just lost a sale due to e-bays 'buyer protection' fees ... (what they should be called is back door fees to make up for not charging sale fees anymore) .. buyers don't need buyer protection fees as they have always had protection, the ability to go t...

.withdrawing available funds.

i have avialable funds in my account but the withdraw button is greyed out and i am unable to withdraw my money. can anyone advise?

Can't withdraw. Button greyed out.

Sold an item for £331 > waited for funds to become available (2 days) > funds became available in my balance > eBay won't let me withdraw it. > Called eBay and woman confirmed there are no issues with my account and no funds on hold. They're looking ...

Why are some offensive racist terms ok, even when complained about?

I live in UK, but have Native American heritage... whilst looking for something else, I noticed widespread use of a couple of terms- "redskins" (not the football team), "red indians", and "squaw".Just to focus on the word Squaw- it is an incredibly o...

Item broken

Hi Everyone, I need help and advice on the following:- I have recently sold a Wii U Console. The customer has admitted on a message that they have done a system reset on the computer console with an SD card in the reader, this has now wiped the memor...

Posted w/ royal mail, can't update to dispatched since disnt use included service

Hi everyone, I forgot about the included postage service and went along to the post office and posted an item to the buyer. But now I can't mark it as dispatched. Because I didn't use the evri included system. The buyer wants a refund and I can't do ...

Delivered but saying not despatched yet

I have sold three items that have been paid for and delivered. My account for these items is still saying waiting to be despatched and my funds are unable. How do I mark as despatched in order to proceed to funds withdrawal? thanksNicholas

Returns

I recently bought some Pokémon cards and I just realised they may be fake I can only tell when it is in my hand seller keeps saying that they are 100 percent authentic . If they are fake what do I do

Simple Delivery

This week I have not been able to opt out of Simple delivery - I have done it successfully before.My items are small - small envelope and less than £10 - have Ebay changed the rules again ?

Refund request

Hello everyone,I bought a portable air conditioner de'longi pinguino from an eBay seller andpaid for it £320.88 plus transport with ups £37.86(the seller requested me to pay for delivery) in total £358.74.Unfortunately I received my air conditioner t...

Resolved! A "MINT" expensive nikon lens broke after 2 weeks

Hello everybody,I'm from Italy and I need some help with a purchase I made on eBay from a Japanese seller Well, a few weeks back I bought a used Lens, supposed to be in mint condition.I'm talking about a Nikon AF-S 28-70mm f/ 2.8D ED-IF. A highly reg...

Simple Delivery Charging too Much

I have scheduled a listing for something that will cost 87p to post but SD is imposing £2.72. There is no custom postage option to chose. Another listing DOES have custom postage so I could enter the correct rate.Is there any sort of work around ? I ...

Customer service

How the hell do we contact CS???

Unable to create single listings

As of 18.10 whilst in the middle of listing items for sale,the option to do single listings page won't open,started getting worse from 17.30 managed to get a few done, now the page won't load

I never received my parcel, eBay tracking said it was delivered and eBay say they won't r

I ordered an eye mask from eBay. I was staying with friends for 10 days so asked for the product to be sent to their address (note: they get deliveries all the time and there is a safe place for deliveries if no-one is in). eBay tracking showed it ha...

Glamour film

Ebay says i can no longer sell glamour films, yet there are some listed. I've appealed but they haven't responded to why others are allowed. Has anyone else had this issue.

Buy it now

Is it free to list items on a buy it new basis?Also I’ve opted to use promoted listings for some as it keeps coming up recommended is this worth doing as it says only pay when the item sells and the charge isn’t made clear?This seems to be getting ha...

Resolved! Purchased fake item and can't leave feedback

I purchased a small plastic/plush doll from China that was listed as New, and genuine. It came in a ziplock bag (no packaging), and is quite clearly a fake. I contacted the seller, but predictably they didn't respond. I was planning to leave negative...

Hi how can i get someone to phone me from ebay

Need ebay to phone me

Item removed

I listed a WW1 shell fuse and ebay removed it saying it was against their firearm policy. I appealed saying there were identical items for sale which had not been removed and that the item was over 100 years old and could not in any way be dangerous....

Posting an item..... confused!!

Hi.I've just sold an item but am absolutely clueless when it comes to posting it out. The last time I did it, it was a case of package it up and post it yourself. But now it's telling me to use a 'Simple Delivery ' service where I have to take it som...

Light flat small stuff

Wonder if anyone can shed any light on where i can find the option for postage for things like football programmes etc. I have very many small flat football programmes that are nowhere near 1kg in weight and nowhere near the only size option envelope...

posted item using ebay simple delivery, buyer not received

Posted item using ebay simple delivery via Evri. tracking said delayed, now stating on way back to me. Customer is asking for a refund

Created label by accident

I accidentally created my postage label at night when I need it for the next day. It says send it by today and the post office is closed so I can only send it tomorrow. Does it matter if I send it tomorrow? And how can I get a new label if I need one...

Sending return Postage Label

Hi, a buyer recently asked for a refund on an item, which we agreed on and i duly issued them a full refund. Sorted. However I went through with the full refund before sending a return postage label via the ebay option. How do i now get a label to hi...

Package arrived empty!! 🤯😱

What do I do? I’ve just bought a Dyson hairdryer and the box has arrived but it’s empty except for a pair of cotton shorts?!

Messages

Why can’t I not send messages? I only reply with “hi” and the reply to the question, but it keeps coming back with “message can not be sent”Some one help please, I am losing buyers!

Unjustified negative feedback

Is there anything that can be done to remove unjustified negative feedback from a buyer? The item was delivered to the foyer of the buyer’s building - not their physical address. This is clearly an issue that was outside my control as the seller. I d...

EBay balance

Hi eBay Support,I have an available eBay balance of £31.00, but when I try to use it for a purchase, I receive a message saying I don't have any balance to apply toward the order.Could you please help me understand why my eBay balance isn't being acc...

VeRO Dispute On Grounds of Parody

Hi, I'm a seller on eBay. I've recently received a VeRO dispute for one of my listings that has been up for years.It is clearly parody, and not an original, as it features several elements that distinguish it from an official notice.Can I get some he...

Resolved! Finding a seller by their name

I have a name of a seller I want to find on here , how do I do that please

Simple delivery

Hi all I used the new ‘simple delivery’ option for the first time and very happy with the outcome, particularly the seller protection as soon as it’s scanned at the post office. However, I’m conscious that this delivery option is only eligible for go...

Refunds

A seller has agreed a refund and confirmed receipt of the return but I am now unable to send messages to the seller. I have tried to contact eBay but I’m going in circles, can anyone help me please?

the seller is going on vacation

I would like to report that an item is for sale on eBay eBay item number:167540367293,It will not be possible to send it on time because he is on vacation and will return on August 22nd

Is this a new charge?

Iam reducing the price of some of my listings. I do it by revising my listing and reducing the price. I do it this way because as far as I am aware anyone watching gets a notification of the price drop. I've just realised Iam now being charged to rev...

Item broken on delivery

Hello the item I bought from ebay was delivered broken.I sent photos of the item to the seller but she said i needed to sort it out with Royal Mail.but when I looked they had sent it by AVRI.But they still say it's me that has to sort it out.I do not...

Unfair practice by supplier

I ordered a bicycle cover for my campervan, and paid the premium to have it delivered earlier than normal. Almost a week later, and when I had left for a months holiday in Spain the items arrived. I told the supplier that I no longer wanted the items...

Arrows obscuring details on enlarged photos

I am finding some listings difficult to view because an important detail is being partially covered by the forward and backwards arrows that appear on the enlarged gallery pictures. Recently when trying to read some record titles the right side arrow...

Duration/Expiration of Seller Offer

Hi there, I've sent an offer to a buyer who contacted me about my item and they haven't responded for 36 hours and in the meantime I've been contacted by another buyer who wants to move forward - when can I send the 2nd buyer an offer/how long does t...

Exchange rate when buying overseas

Hi.A few year ago I bought an item for about £250. After two weeks the seller said that the item was no longer available and refunded me my money. When I searched the item was still available, day after day and so on. "it was always there for purchas...

Unable to verify a payment as i dont use hsbc mobile banking app

A week ago I refunded a buyer because they didn't receive my item. Ebay said he got the refund and the case was now closed. Now I get a message saying the refund was declined by my bank (even though i had enough money in it for the refund). So Ebay h...

Wrong tracking

Hi all I’ve sold an item and dispatched special delivery but entered the tracking number wrong. EBay says I’ll get paid after the item gets delivered. How can I prove it if the number doesn’t match, can I change the number in any way TIA

Buyer feedback

Good afternoon. My buyer left neutral feedback claiming item did not work but never contacted me regarding the issue. What is the next step? do I refund ? No contact from them or ebay regarding an issue so am a little confused. I did try and send a m...

Refund or replace. eBay should make a warning about this

If an item is faulty and you ask for a return through eBay, the seller then asks "DO YOU WANT A REFUND OR A REPLACEMENT.".. ALWAYS take the Money.... If you accept the replacement, and there is a further problem with the replacement unit, eBay will n...

Roof racks for Skoda Fabia

Hiya, I bought a pair of roof racks from a dealer on 09/09/2024, found they don't fit on my new Skoda Fabia, they asked me to return them and they got it back on 13/02/2025, they promised to refund full amount of £85.00, but I still haven't got the m...

Seller posting

My simple posting options are limited to 2kgs and a medium parcel, this is too low, I want to post longer and heavier items as l used to before simple delivery. I've tried to change in my settings but cannot.How do l expand my postage options

Seller level - cases closed

Hi, Please does anyone have any advice on - Cases closed without seller resolution?I am looking to dispute them to have them removed due to customers not contacting me directly in the first instance. I have gone from top rated seller to below standar...

Car part under warranty, seller won't respond...

Ordered a pair of "Gearzaar" air struts from DK Power for my Mercedes in February , had them fitted and now one has failed after 3 months. Advertised by seller "with 5 year warranty" but after receiving requested order no. will not respond to message...

Postage

I've just sold my first item on Ebay. I've agreed to send it Tracked 48 but I want to change that to Special Delivery - I will pay. Can I use the same label and change it at the post office or do I need to change the label first?

seller never sent item

Confirmed by the courier Item not sent/received by them, I've started a return but am now minus postage for something I don't have to return, and I can leave feedback or contact an ebay agent. Ebay is getting worse by the day.

how do I activate ‘click and collect’ within EVRI as a courier ?

I have EVRI as a ‘Simple’ courier, but have seen ‘click and collect’ on other listings as cheaper option than delivery, but do not know how to activate it. Is it ‘automatic’, and I can’t see it as I’m looking at my own listings, not as a buyer, or do...

Lack of views

Hi everyone. I list on ebay everyday but after great June sales views have really dropped off in July. Any ideas? Thanks Alison 輸

International customers unable to purchase.

I've recently had 2 customers unable to purchase the same item. One from the USA & one from Sweden. I've previously sold to both countries before. They both receive this message. “We are sorry, but the item you selected may not be purchased due to se...

combine simple delivery postage?

Someone has bought and paid for two items with simple delivery. I thought of sending them in one parcel adding the tracking number to the other item and refunding her one postage cost but I read somewhere that Ebay will refund the buyer if a label is...

Car part

I purchased a catalyic converter on 28th may, got it fitted and put my car in for mot today 15th july so not even 2 months old and its failed on the purchased item! Is there anything I can do with this, first time I've used ebay so I'm not sure.Any h...

Offer accepted but payment unable to be processed

I accepted an offer from a buyer but got a message saying EBay couldn’t process the paymentwhy would that happen ?

Purchases to UK from Japan

Can anyone advise what the likely import and excise costs are for a £140 leather item from Japan please?

What fresh madness, is this?

I am having an issue, with a Damascene bracelet & brooch. I am not, paying his postage, but it insists i buy a label. Then says, there is a problem with HER, given address. Saying 'i' should change it? First, i will not be changing another person's, ...

How to prove my age without a credit card

Trying to buy an electric saw and asks to verify my age by credit card which I do not have just a debit which it refused and help is no use, any thoughts

Return

Refund buyer

sick to the back teeth of this new pre printed label garbage

Last 2 items i sold have had me get the email of sale to have a click link to a prepaid label. I do not choose this rubbish. There is nothing i see when listing to choose my own mail preference, size and cost of postage. i have sold 2 there today (15...

message can not be sent

i keep getting a message say my emails can not be sent these are sent via ebay either through contact buyer or messaging as far as i know i have not changed my setting or included personal information etcanyone else having this problem

Had an item unlisted without notification

I had listed a mobility scooter to sell, checking in it every couple days. Checked recently and it's no longer listed. Doesn't show on any other tabs either e.g. Unsold... Don't want to list again if it's just gonna dissappear

Simple Delivery via Evri - Oversize parcel returned to sender

I combined two items (which I sold as a single lot) into one parcel as there was no way that I could find to print more than one postage label. This resulted in a parcel that was 52cm x 52cm x 52cm. The seller help under "How to ship" states "If your...

Resolved! Withdrawing funds

HiTrying to transfer money from my eBay balance to my bank account using the withdraw linkbut withdraw tab not lighting up and no message to say why yet it says I can use my balance today to make purchases on eBay??? Have always used this method and ...