Lost item

Hi, I am new to selling on eBay. I sold an item that evri have lost. The buyer, rightfully received a refund for this item. Do I now lose the money? My payments show the money but have been placed on hold, they have been on hold for way over 30 days. Will I receive the money? Or have I lost the money and the item? 

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Lost item

Assuming Simple Delivery was on the listing and the buyer opened a "not received" case ebay should have issued the refund themselves and you will still receive the original payment.

 

 

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