Member To Member Support

Money does not match

Sold an item and earned x pounds once removed promoting fees, etc. Went to my account and found a smaller amount. Who do I contact to understand where those 11 pounds went?

Just had a run in with a dodgy eBay seller, he deliberately removed parts from a hoover I bought that were not only in the pictures but mentioned in the listing. He refused to answer my notes until I mentioned reporting him to eBay. He wanted me to r...

Resolved! item broken upon delivery

I recently sold an item and the buyer has informed me that it arrived damaged. They have provided photos showing the item broken upon delivery.The item was shipped securely and in good condition from my side. It seems the damage occurred during trans...

Getting paid

Hi , anyone knows please, I sold somthing It was delivered 2 days ago and the date that was saying my balance will clear was today 21st , but it hasn't clear you know why ? Thanks

Review offer does not flag up accept and pay on the page so I cannot pay for he item

Review offer , when I pressed to accept offer, white page flagged up yet has not the part to accept offer and pay. I contacted eBay yesterday spoke to an Eastern European assistant, assured eBay was aware of the issue I reported and It would be sorte...

Combining postage…

I have purchased 2x items from the same seller, that have not yet been sent, and would like to combine the postage… How do I do it…?

registration error

Hican any one please help why i am getting this error. It has asked me to login and completed the process which was successfully done but still i see this error. thanks Paddy

My account this permanently suspended without any reason

Hi , my account is permanently suspended from selling on eBay . I even though I have good customers feedback . I contacted eBay customer support email them and provide all documentation they need but after that they permanently suspended from tempora...

Struggling with combining postage for simple postage / prepay label with an incorrect address

I have sold 2 items, purchaser has paid for the items and the postage, however, i can already see the postage will not cover the weight (and size) of the combined package and the address seems to be incorrect, i have 3 questions/feedbacks; (1) How do...

Finding Original listing

Hi, I've been looking for an original listing for a item I bought last October. I can find it OK but when I press for info it shows that the listing has been removed. It originally had a 12 month warranty, and although I can see the item number, a ph...

EBAY BALANCE WON'T SCROLL UP

EBAY BALANCE WON'T SCROLL UP SO I CAN'T PRESS 'WITHDRAW' BUTTON TO WITHDRAW MY MONEY. I HAVE BEEN TRYING FOR A FEW WEEKS - WHAT'S GOING ON?

Resolved! Vat free

I bought a wheelchair as I'm disabled and am supposed to to get these vat free but got charged vat. Why did this happen?

Sent wrong item and Buyer wont return

Seller had two Phones got the packages mixed up i ended up with the cheap phone,can ebay make the other Buyer send the expensive phone back to the Seller ?

How do I speak to an operator via the phone ?

I need to speak to an operator in person by phone but cannot find out how ?

Ships to Peru, United Kingdom. How do I change this ?

Hi Ebuyer's I need your help, how do I change my settings from 'ships to Peru, United Kingdom' to Worldwide. I am already set up with ebay global shipping but I have protentional buyer from Croatia, Tasmania, Bermuda etc etc that say 'does not ship t...

Scam

How many more people does this seller have to rip off before someone looks into it ?

Plug icon on listed item

I'm looking at bidding for an Xbox console and noticed the listing has a crossed plug symbol on it (attached). What does it mean. Just wondering ax the photo only shows the console and no mains plug or controller

Free Listing item

I want to listing my one of you used item but they charge me £.63 but first 300 item is a free listing so should I do?

Resolved! Item not received can i have a refund

Ireng not received can I have a refund

Evri lost my parcel

Evri lost my parcel on 11/07 and are refusing to take any responsibility whatsoever. They keep asking me to contact eBay directly. Has anyone else had the same issue and what do i need to do? thanks

Cancellation refused

Hi, I placed an order when ill, the following morning requested cancellation and the seller refused. Any help would be gratefully received.

How to refund buyer without being charged high listing fee

Hello everyone,I’m looking for some advice regarding a recent situation. I had an item listed on eBay, but it was sold outside of eBay before an order came through on the platform. Unfortunately, a buyer purchased the item on eBay after it was alread...

Make an offer

Anybody else having trouble with make an offer, the send to buyer is not appearing on my page.

Resolved! Account activation

Hello all, I need some assistant, I have had a ebay account for a couple of years, I have started clearing my spare room and listing the odd item, have sold about 10 plus items, dispatched on time and have started to get good feedback, Now I am one t...

Ebay not allowing me to create new listings because of an open issue to resolve.

I have been trying to create a new listing but Ebay say I have open issues to resume selling. I go to the Messages as asked but cannot find what the issues are. They have asked endlessly for verification which I have done and a message comes up with ...

Ebay wrongly issued Yodel label

I contacted the seller when my purchase had not arrived. He explained that Ebay had issued a Yodel label even though Yodel no onger exists so the parcel is lost and I need to claim a refund off Ebay. So I now have a lengthy process of waiting til 26t...

Ended listing still counts toward my monthly selling allowance

Hi everyone, I recently had a listing removed under the counterfeit item policy. I filed an appeal, but unfortunately it was rejected. To avoid issues, I went ahead and ended the listing completely. The problem is that even though I now have zero act...

Auction winner wishing to cancel.

Hi, the winner and multiple bidder, on my vehicle auction has requested to cancel their purchase, the reason given was purchased in error. This person has placed multiple bids in order to reach the previous bidders maximum. Then, shortly after the au...

I'm in the UK , people in the USA can't bid on my item.

Hi Any advise?I'm in the UK , people in the USA can't bid on my item. I have ticked global shipping

location default

How can I get only UK businesses in search. when I select UK only I still get Chinese. Its making me not want to shop on Ebay

empty envelope

ok i have received an empty envelope from Global shipping, the magazine is missing, no tampering with envelope that i can see. Its giving me 2 options "ITEM NOT ARRIVED " but just says delivered as it knows, or "return item" which i cannot do as i do...

bought item

Bought item wich came ruined, i did not ask seller for anything but i got this from him is that ok? You’re a POS crybaby punk…just causing me hassle from the start. You’re address is a scam, you can’t spell, your questions are dumb af, and you intent...

Need advice regarding a seller

I'll try to keep this short as possible. A seller sent wrong item. He got impatient with me as I'd messaged from the wrong listing. Any how , despite his less than desirable communications skills, he realised it was an error, and although no apology,...

Restrictions on eBay

I am restricted on eBay due to changing my IP address. Please help me out so I can make purchases. I have made many purchases on eBay in the past, over £3000. I am based in Portsmouth and am a UK citizen. Due to the restrictions I have, I have to cha...

Resolved! Refund

Hi, I have mistakenly refunded the customer, what are the options to request this money back. Please advise. TIA

I recently accepted an offer .

I recently accepted an offer for an item I had listed. , of £15. however, I was not paid the £15 - there was a deduction, any help please?

Fake description

How do you report a seller for wrong description

Never received the item

Hi, I purchased an item and I never received it. I ordered it as a guest and I’m not able to contact the seller or the speak with an EBay operator. The seller never posted the item. How can I speak with an operator? I tried all options and I never ma...

I’ve won a auction and paid via PayPal. Seller insisted on cash on collection.

I’ve won an auction and paid via PayPal. Seller insisted on cash on collection. How do I get my money back into my bank account. What do I need to do/contact? I’m collecting the item tomorrow and will pay cash on collection

Payment decline

Hi i am new to this and whenever i try to buy an item using my apple pay, it says payment decline giving no reason for this also i am not able to send message to any seller.can u please help me in this

No tracking on item bought from business seller

I'm based in the UK and purchased something from a UK business seller at 10am on the 17th. The seller marked it as dispatched at 11pm the same day. Since then I've had no further updates. The delivery estimate is the 22nd - 29th, and the postage was ...

Resolved! Retract Offer to Watchers?

I'm new to this so need help! I sent an offer to watchers on 2 similar thkngs but I put the wrong amount (too low!) - how can I edit/cancel/retract it?! I can't find how to do this anywhere! (They're not showing in my Offers page either) Help!

Refund cons

I am sure this is not a new problem with EBay usersThe money is minimal but the principles need to be established.Sequence of events1 ordered and received item with no problem2 upon opening noticed that the electrical appliance ( pond pump) that the ...

Resolved! Not received item

I purchased two boxes of cat food over a week ago they didn't arrive ebay has given me a refund but for only one box so how do I get the refund for the other box ebay say the not received case is now closed so what do I do now any advice would be gre...

2017 benjamin bunny 50p coin

Hi, Why are 2017 Benjamin Bunny 50p coins selling at £10,000+ when others are selling at £1.68? Regards

Global sales decrease

We're a small charity based in South Cumbria, UK who have been selling on eBay for over 15 years. Recently we have noticed a decrease in international sales via GSP. We assumed this was due to the instability of US sales recently as well as the EU GP...

Buyer wants to view item I’m selling

EBay blocks me giving my address.

No return label

I have no option for a return label, I have no PayPal account that the seller is asking for. EBay is not helping at all or able to talk to them, the seller has done nothing.g but long it out and now overdue for returning the item. I've wanted to retu...

Hoselock false description.

Looking for a hosepipe spray gun. I have come across a number of items listed as "Hoselock' and further down described as Hozelock. Clearly wrong and false. How can I get someone to attend to these.

Postage prices

Royal mail charge £3.99 for parcel Ebay are saying with simple delivery £2.99?

Resolved! Defective Phone Purchase

I purchased a Google 8 Pro phone in May this year. The returns window was 27th June. I contacted the seller on this day indicating that the phone kept freezing, and rebooting... that I had done factory resets, restricted which apps were working, and ...

Emails

HiHow do I stop email notifications. I have unchecked everything in preferences and yet I am still getting a ton of emails Thank you

Positive Feedback Only

I'm assuming this is a glitch, because to allow a seller to remove the ability for a buyer to leave neutral or negative feedback completely defeats the object. However, I recently purchased an umbrella that was listed as "strong windproof" which is w...

Buyers Cancelling High Value Orders

Has anyone else experienced this? I have sold five high value items (mobile phones, watches) in the last month or so. Twice the buyer has not paid. Three times the buyer has asked to cancel almost as soon as the auction is over. It feels far too coin...

POSTING

NEW POSTAL IS NOT GOOD....TOOK PHOTO OF QE AND POST OFFICE SAID I WOULD HAVE TO GO HOME AND TAKE ANOTHER, CAME HOME AND NOW CAN'T FIND IT OR SEE IT TO TAKE NEW PHOTO...BUYERS ARE WAITING...I FILL LIKE GIVING UP ITS SO DIFFICULT.

Scrolling log in.

Im trying to gain access to the funds in my account but im unable to as the log in procedure is going round in circles. Face recognition then text me a code then nothing then it starts again from face recognition. Just round and round. Had enough of ...

Funds not in eBay balance

I made a sale, and funds are saying available since 19th sep. But they aren't showing in my eBay balance. Is this normal?

Frofilint seller i cant resulv an ishew with

Iv ben decoded Ai won't let me figte the case to ebayThe part I reserved was fake not fit for purpose and dangerous Was not sent a shiping label to return it And now ther saying the mater is closed and iv bean scared.

Two Offers

I have made an offer to buyers and one has responded. Ebay has sent me the email confirming the offer and I have responded. In the offers section I have discovered another offer which was not sent to me by email. It is slightly higher than the first,...

Help - I think I'm being scammed

Hi I'll try keep it short. I paid for a laptop a couple of days ago. The day after paying, the seller writes to me to say there is no charger included, but they have bought a new one which will come separately with a different delivery. I replied say...

Returning an item

The seller agreed to the return, I printed off the label as instructed and posted it back, but the system hasn't updated to say its been posted and keeps telling me to post it again. Needless to say the seller says he hasn't received the item back af...

paying for item

Hi, I bought the item from eBay. I paid the seller with PayPal, but he didn't receive it. Why?

So difficult to find the EBay customer service email address.

Can somebody point me to the email address for customer services. i need to upload screenshots for evidence of an issue and all I get directed to is the useless automated chat system or call an agent. thank you.

Parcel mix up

So I mixed up two items, now the buyer wants the original ordered item , eBay said as I used simple delivery they are dealing with it. The buyer messaged to say no one from eBay has contacted them, what do I do?

Resolved! Sellers on eBay offer counterfeit apple iPhone seal stickers. It is illegal, why does eBay allow it?

Hello everyone!I wanted to buy a sealed iPhone on ebay, not a refurbished one.i was reluctant to buy from private sellers with a few sales or feedback.When I started browsing sealed iPhones I stumbles upon seller offering- I quote:’’Apple IPhone 16 &...

iPhone iOS 26

Hi all I can’t login to my account on eBay app . In safari browser I don’t have any problem . I can log in . I removed app from my phone and installed again but not success. Any advice ?

Postage RIP I believe I am a victim of this Scam! Several messages to eBay resulted in promise help,

I believe I am a victim of this Scam! Several messages to eBay resulted in promise help, but as yet no refund! eBays recommended carrier Packlink have been of no help, and their nominated carrier UPS claim they have not been paid! I have been advised...

Sold items still showing in active listings.

Hi, I have an issue with items I have sold remaining on ‘active listings’.I raised this back in July, and promised a reply in 48 hours, nothing yet.I have tried deleting them, but they come back. Makes it difficult to keep track or work out what item...

Delivery

Hi been ask to delay posting by two weeks buyer on holiday I all really printed the label for posting and I still use the prepaid label in two weeks time label from royal mail thanks

Postage cost ???

I live in Guernsey the Channel islands, which should come under UK prices but for some reason the postage charge for a £5 item went from £2.25 to £37.00!!!!!!!!! Can anyone give me advice on what to change on my settings to get my postage back to nor...

My account is suspended

I'm looking your company to call but I could find it. I want to buy the item that listing in UK ebay but couldn't do it

Resolved! Unable to relist

I sold an item, but the buyer failed to pay, so I cancelled the sale.Ebay have not automatically relisted it and it does not appear in the ‘unsold’ list, so I am unable to relist it manually. The automated helper was useless.Any ideas on this please?...

Delivery title

Please what possible step can I take when my item is being labeled as “Freight” for delivery after a customer is interested?

Seller not responding

I bid on and won a coffee table on a Sunday evening. I paid the purchase price via paypal. I contacted seller to arrange for me to collect. they have not responded to 5 massages sent since then. The site says they normally respond within 24 hours. th...

Buyer paid then immediately cancelled. My eBay balance paid them back. When do I get my money back?

Basically that's it. I accepted the cancellation expecting I wouldn't get his money and he couldn't get mine but it appears he's been refunded from my ebay balance and my funds from him are 'pending. Great. When do I get my balance back?Thanks

Evri lost my parcel and eBay refunded buyer from sale proceeds I am out of pocket

Evri lost my parcel I dropped off at a shop. I gave the buyer tracking details etc updated and parcel hasn't moved. Buyer selected shipping tracked delivery. I asked eBay to step in and resolve for us both. But eBay only resolved for buyer. eBay refu...

Multiple quantity

Hi. I've added some items for sale and charged the appropriate delivery fee per package size however some items I have multiple quantities. If someone purchases more than 1 item would they pay more for delivery and my prepaid label eBay provide will ...

offers

Hi I accepted an offer on some lego, when I accepted it said there had been 3 previous offers at a higher price which had expired a few weeks earlier. I had received not notifications or messages about these. Why is this?

purchase history

i can not display my purchace history.

Notifications not working

When eBay changed to free listing and added additional fees onto the sale, my small amount of sales stopped dead.Within the last week I’ve had four sales of different items so something must have changed but I no longer get notifications on my phone ...

Resolved! Pricing

Can a seller increase the price of an item after they’ve declined an offer, please?

Buyer bought item and is now not collecting item

I’m selling an item and the buyer bought it 3-4 months ago. I’ve received the money from him but every time I try to get him to collect the item he doesn’t respond. What do I do?

Buyer selected postage but I hand delivered!

So the buyer selected postage but I hand delivered to them due to the living in the same town as me. Now it says past dispatch and I can't do anything about it. Any ideas other than refunding the whole thing? Why is there not an option to just remove...

How to - “postage and increased insurance”

I’m a long term UK based buyer but new to selling. I have a high value (£850 ish) item that will appeal to an international (US and/or Canadian) market. Is there a way to opt out of the specified EBay shipping so I can choose an alternative that will...

Potential scammer

A buyer with over 300 positive reviews has potentially tried to scam me. I am normally fairly vigilant about unauthentic communication and can usually smell a rat! This was different, possibly AI generated. The EBay messaging was very believable and ...

Non payment by buyers with zero feedback.

I have been selling on eBay for more many years. Almost 100% of buyers have paid and been satisfied. For one particular item however, I have sold 3 times, all to buyers with no feedback, none have paid and I have had to cancel. Some of the buyers are...

I paid for postage on a item i sold but eBay have held the postage costs back

I paid the postage costs for a item i sold and eBay have retained the postage costs

Refund / Pending Cancellation

I purchased a laptop on here and once I paid the seller (via PayPal) could no longer supply the laptop for one reason or another. Fine I'm not fussed, since the order was cancelled I've yet to receive my money back from Ebay. Its now been several day...

Resolved! sent wrong items, please help

Hello, I'd REALLY appreciate some advice. I very stupidly mixed up two items, pretty much the same size/shape/weight, and sent them to the wrong buyers (for reasons I won't bore you with, I wasn't thinking straight but can't believe I made such a stu...

Correcting a wrong return address as a seller

Hi l have just used the new simple postage for the first time and printed a postage label off but it has the wrong return address on , what should l do ?

VAT charged on purchase

Why have I paid VAT on an item purchased from private seller on eBay both of us in UK. I bought some left over knitting wool?

making my feedback profile public

hi i turned my feedback profile private and now when i try to turn it back to public it want stay on the button to make it visible it just goes back the second i leave the page meaning i cant sell anyone know why

SILVER MARKS -Please help identifying

Please i bought 2 silver candlesticks, but cannot identify marks. Please can anybody help? Thank you

Scottish portrait inscription HELP identify

Hi, i purchased a very old portrait of Scottish man with pipes, there is an inscription but i cannot identify. Please can anubody help? Many thanks

Regarding a seller who isn't disclosing the tracking number for my order.

Hiya guys just a quick message to say how can one track an order if a seller doesn't confirm a tracking number? I've messaged this seller 3-4 times and no response pfffft I've not had my order yet and it was ordered Monday

eBay pushing parcels then taking my money

Very suspicious and expected after the buyer protection was bought down lower. I sell sd card readers, postage is bad enough at £1.55 for a large letter. The other day someone bought 4 but chose a small parcel for delivery! whereas I can post upto 9 ...

Not being paid correctly by Ebay

I was ment to received a Net payment of £50 and eBay only sent me £37.28 , I read through all the charges and it states Net payment I’ll receive is £50 from £59 sale

why can I not use Royal Mail track 48 in Canada coin category for coins under £20

Warranty on coats

I purchased a winter coat in October last year. Today the zipper failed and it won't zip up now. The coat has been used lass than 6 months since October 2024. Is there a warranty on clothing like we have in shops? Seller not responding. Thank you in ...

Back/delete key issue

With IOS 26, delete/ back button not working using Microsoft SwiftKey.Only having issue with Ebay both on iphone and iPad.Not sure if issue with eBay or swiftkey.

Realising you purchased a wrong item moments after purchasing

I purchased an alloy for my car then realised it’s not the right one. Similar size but not same. I can’t seem to cancel the order. Contacted seller but no response yet. How can you stop an order before it’s shipped to you?

Make An Offer Page

The "Make An Offer" page on my computer screen wont move down to the confirm box, the box seems to long for the screen. The arrow buttons and the page up/page down buttons do nothing and the mouse scrolling wheel does nothing either...I've never expe...

How to get a refund after 30 days

I made a substantial purchase of a mobility scooter which broke down after 2 months, and was returned at the sellers request for an automatic refund - which they are now (after receiving the buggy back) only offering via Ebay, however as it's after 3...

Refund

Its been 5days from the day the seller initiated a refund, but I still haven't received the funds,despite being told I would have the funds in my account in 3-5days. I am deeply inconvenienced please look into it.

Why ihave been charged 51 pounds on ebay

Why have been charged on my account

Failure to respond to messages

Hi, I Purchased an item on 16th, sent message to arrange pickup, same again next day and next day. No response at all.

Authenticity

I'm planning to buy a gold necklace and i want ebay help with the authenticity how does it work please?

Problem with delivery

Seller has marked item as sent and i have a tracking number, but it has not been sent, there is a problem. Seller has told me to open up a request with ebay as he can't resolve this until i do. What does he want me to do and how do i do it?

Account

Is there an easier way to access ur account without having to get a security code every time

Is there a mass fraud on eBay at the moment? Please be careful

Hi, I’ve noticed in the last month, 40+ Apple iPad Pro’s M4 13” 1tb/2tb (brand new) have been selling at less than £800, some as low as £650 brand new. Any one in the know will realise these cost £2300+ from apple for the 2tb. This is obviously a sca...

How to report a possible scammer?

How can I flag a possible scammer? I sold a mobile phone recently, sent it off and the buyer received it Ok, but then I had a message from the buyer saying it didn't work and would I sent them my Google account details so that they could unlock it? I...

Anybody else done with Ebay

Purchased an sauna, almost killed by electric shock now the items had government recall seller won't help, ebay won't help I'm so sick of fighting ebay all the time, it's just easier to move on.

Sales history

Is it possible for someone at eBay to look into the sales history of someone who has just closed their account.In brief, I discovered some items for sale on a 'friend's' eBay account that had 'gone missing' from my desk over a year ago, and another f...

Counterfeit

Bought a Nike cap and it’s counterfeit.what can I do

postage refund

Hi, I have a customer who bought a plant from me, the plant was delivered to customers safe place on 10th september, however the customer has only retrieved this item from the safe place on 18th september, the plant has died being left for so long wi...

Refund

Hiya please confirm that you I haven’t received this items and I need asking them to refund me but it’s taken more than week still now they don’t refund money,

GSP and opting out of other countries

Hi All I have GSP enabled on my listings. Do I need to opt out of all other countries as well or does GSP override this option? I only want to send via GSP. TIA

Faulty Memory

Hi Guys, I purchased a pair of memory sticks from a seller. Unfortunately, one of the pair showed a fault, and the computer would not boot when it was installed. After speaking to the seller, I started a return, but the seller keeps dragging it out, ...

Misleading?

Hi,I ordered an item which was described as M&S, when I received it, it was primark, in my eyes this is misleading but the seller says no, any advise on this please?

Despatching orders together

A buy ordered 2 items (A and B) that I had offered for sale separately. They were offered seller pays for shipping and I used simple delivery. I packed them together in one box and shipped them using Evri. EBay’s simple delivery system offered me a Q...

ebay balance withdrawal

hi when i go to ebay balance and click on arrow to get pop up box to withdraw funds,the pop up box wont scroll down to reveal withdraw button.only been happening for past week,before then no issues worked fine.anyone else had this issue? have tried o...

Bidding n second offers

I have twice bid on an item and lost by a pound but then gained a second chance offer. Feels strange for that to re-occur twice and the same seller in both cases.

VAT charged a second time on arrival in EU, shipped with Ebay International from US

Order departed from US, entered Europe via Germany, got relabeled by Deutsche Post, and upon arrival in Ireland, Irish customs charge VAT a second time. I assume relabeling might be the issue.I spent hours chatting with ebay support: got kicked off w...

Item395404319672

Hi this item states it has a 10 year warranty is this correct

Policy violation

My listing, a WW1 shell casing has been removed for a policy violation.Why then, are there several identical items being traded. I used the "sell one like this" function for a recently sold ammost identical item to assist with my listing.Many thanks

All views have disappeared on listings

Has anyone noticed that all the views have disappeared on their listings this morning?

Views Counter

My view counters on my items of sale don’t seem to be working? Anyone else had this problem?

Listing Views

Hello - thought I would see if anyone else had a tech issue. I have gone into my account to see if my new posts had any views and all (nearly 500 listings) are showing as having no views in the last 30 days which I know isn't the case and the data wa...

Contacting a seller.

Why is it now that you can't contact a seller, without actually making a bid on an item?

Meta Quest warning

BEWARE. I bought a new, unopened, Meta Quest 3 VR headset on Ebay for £336. At this point you may ask why so cheap, a question I should have asked myself at the time but it's too late now. The headset arrived and was perfect until the seller reported...

Seller requested to return item

Iv e sold an item and all the photos showed exactly how the item was and it was new and all in the box. Only opened the box to check everything before selling now the buyer has sent me photos of the item scratched and wants a return but it was not li...

Concern about won auction, high-value Mac Studio, unsure if safe to pay

Hello everyone, I recently won an auction for an Apple Mac Studio (2025 model). Market value is around $13,000 but the final price was only about $3,350. The seller has 0 feedback, is based in China (Shenzhen), and offers free economy shipping. I che...

Ebay Livestream

I have found it annoying to constantly receive EBay live when I haven’t requested to be involved with this. Hopefully I’ve found the solution…go to the iPhone settings then Notifications then EBay. At bottom of screen tap on Ebay notification setting...

MAKING AN OFFER ON EBAY

Can anyone please tell me if ebay are to blame for the following problem im having? The problem relates to Bid/Best offer items.When i try to make an offer all goes well until i try to send the offer.The send button is not visible at all at the botto...

Which postal service can i use that provides age verification?

I have sold a hedge trimmer that needs age verification but there are not postal services available when I go to print a postage label. Does anyone know what I can do?

Ebay seller account

Hi, all. I am a new trader on ebay. I used to buy only, but I have now decided to sell. Can I open a seller account with a new password and new email address different from the old ones I use to buy? Thanks.

Buyer unable to purchase

Help! I have ch3cked and have no restrictions on postage on any listings but a buyer keeps getting through to payment and then a red notification appears saying I wont post to Yorkshire. I have checked and have no restrictions help!

Misrepresentation On Item

I. recently ordered 6 x white shrink pallet wrap rolls, the seller sent Clear x 6, I contacted the seller and stated the problem they replied, return them at my expense for a refund, I declined and said I would invoke Buyer protection, they then offe...

Lost parcel that I have sent

Hi, I sold an item on the 29th Aug. Item is worth £550 including the postage and buyer protection fee etc. Evri collected the parcel from me and then from there it seems to have vanished. Evri tell me that they’re looking into it for me but I’m getti...

DHL wrong collection address Help -- UK

Hello there, I arranged for a DHL pick up for tomorrow and realised I did not set up the right collection point (it has my old work address). How can I arrange this to collect from home? Thanks, Ben

Seller ignoring messages

The seller has sent us the completely wrong parts we ordered and is now ignoring my messages to ask to resolve. How can I get this resolved, I’ve looked back at reviews and it’s something they seem to have done to others. Who can I contact.

QR CODE

Hi all, how do I resolve the issue of the QR code if the scan machine is saying it has expired

Changing DHL collection

Hello there EBay has listed my old work address as the collection point for a DHL item I am sending. I realise I should have been more attentive. Is there any way of changing or cancelling this label. Or if I do not use it and go to the post office a...

Why is ebay adding delivery charge to an offer price when collection is selected

I made an offer of £150 fro an itemI selected collectionwhen i won the item ebay has added £5.88 deliveryhow do i get that amount refunded as i am struggling to see an option to contact ebay or do i just cancel the order?

Customer collection

I recently sold an item and the customer then messaged me asking if he could collect instead as he lived local. But I can't find how to change the order from postage and he suggested that when he collects and leaves me feedback it would automatically...

Postage charged

Does anyone know why have I received less postage cost than I advertised i.e £2.98 received £1.88

Why cant ebay make it clear on choice of courier. Ive had it with evri .

Id like to know which courier service is being used with a purchase .I just get problems with evri ,everything is lost......apparently. I've used ebay for probably 20 yrs and this is a recent thing im experiencing with evri.I swear it was easy to see...

Prepaid labels

Hi all I printed out the repaid label from RoyalMail, but the buyer asked me not to send for two weeks. Can I print out a new label in two weeks time

Payment for item delivered so late a refund was given

How can buyer pay for item that arrived so late and has already been refunded for not having received it ?

Return postage charged for incorrect goods

I have returned an incorrect car part for credit using an ebay label. Ebay have deducted the cost and say I should get the refund from the seller. The seller says (correctly in my view) that the part was deemed the right one by ebay since I selected ...

How do I get ebay to refund my (the sellers) postage costs?

Hi all Still getting to grips with the new eBay way of doing things after a long time away. I paid for shipping and insurance at the PO office but NOT the service eBay is taking a cut for - I upgraded to next day delivery with insurance. How do I get...

One QR code for 3 items

Sold 3 bulky items to the same seller so assumed I’d get 3 separate QR codes to post individually due to their size. I only got one QR code for all 3 items. Am I supposed to send as one big parcel? And will the QR code cover this due to the overall s...

Mis-leading Advertisment

How do you report a mis-leading listing? I have found a listing that on the face of it the price was was too good to be true. Reading down there was a comment the headline price was in fact a deposit not the full price. Surely EBay needs to stop such...

Uk shipping issue

I am trying to accept an offer on an auction where seller is in Northern Ireland and auction shows they ship to a UK address.When I click checkout it says I need to change my address as seller won't ship to UK. The seller doesn't know what to do to r...

Item for sale has been hidden

Got a message I’ve violated a policy on an item for sale. How do I alter that listing to comply?

Seller no longer has the item or access to their ebay account

I have bought and paid for a buy-it-now item, only for the seller to reply by email that they no longer have the item. They claim they have no access to their ebay account and that I should cancel my order. As far I can see, all I can do is a send a ...

Bucktons bird seed

I ordered 2 10 kilo bags of bucktons canary seed but I have only received 1 bag of bucktons canary seed can you help me please I paid 35 pounds for 20 kilo but only one as arrived

no visitors

Hello, why after entering my profile - I don't have any people entering and looking for my products (zero entries for each product), and I have a lot of followers

Successful Bidder cancels order

Hello everyone,I sold a phone last Saturday, to the highest bidder, of about 30 bids, only for them to cancel on the Sunday morning, stating they got a better offer! I did not accept the cancellation reason! What happens next?

Can’t leave Feedback

I can’t leave feedback for my purchases as under each purchase it says ‘resell’. This has just started over the last week and eBay help is no help at all.

Item delivered but tracking says in transit

My buyer has re lived the item and left very positive feedback but tra king still says in transit. Ebay won't release funds until it is delivered. Can the buyer mark it as delivered?

how do i get my item or refund

ive bought an item, ive not received the item. ive been sent a message from courier saying we delivered the item with a photo of it being delivered to someone elses address. ive informed ebay, the seller and the courier. ive opened a case, they close...

Can’t access postage address

Payment received however postage is over 2kg so buyer will get refunded and I will sort it out at my local PO unable to access address and I don’t wish to print a label at the cost of the buyer any suggestions please

Today, list of items only appears for a fraction of a second, then only sponsored items appear

Today, list of items only appears for a fraction of a second, then only sponsored items appear, and I cannot see any of the regularly listed items for sale. And I am not stupid - I am a Chartered Accountant.

Unable to pay for item

Hi, I have agreed a price on an item with a seller in America and he has accepted my offer however it will not let me pay. It says the seller does not send to my location. He says he does can you help?

Possible scam purchase from overseas

Hi, I just had a new Ebay user buy an item from me that would need to be posted overseas using Ebay's international services. The item was paid for right away, however I am suspicious that it may be a scam purchase because the user has 0 rating and r...

Wrong shipping weight

Hi everyone, I have sold speakers the speakers felt light so I selected 10kg when listing but its 14.9kg what can I do? Should I contact buyer and cancel order relist send him link or is there something I can do ??? Thanks

Views have been erased

Has anyone noticed that all the views have disappeared on their listings this morning?

Resolved! Have prepaid label but buyer collected

Hi allsold an item - buyer collected how do I mark as sent and get my prepaid label money back please

I want to offer free delivery , how this work? I want to pay my own postage

I don't want the buyer be charge for ‘simple Delivery” I has been losing lots of sales just for this, need to know and make sure that Ebay won’t be charging themhow Ebay manage this?

Postage

Hi once you click on the postage code it comes up as despatched and you can’t click on it again to take to the post office

postage

how do i post an item over 1.2m .ebay simple delivery now does not let you choose a courior ie parcelforce ,that allows you to send an item over 1,2m , am losing sales due to this ,can anybody help

Dehumidifier

Has anyone have ebay refusing to refund a faulty dehumidifier that's still under 12 months warranty ?

Selling

It's just too hard now to sell on Ebay. I've worked with Ebay for years but these new regulations are ridiculous. For Example - to simply enter the Ebay site I have to enter my Name, my password - and then wait for a texted number to reach my phone. ...

Payed funds from a buyers cancellation request do i get money back

buyer sent a cancellation request it took money from my funds do i get the money back or does ebay just steal it

Resolved! Seller asked me to cancel my order

Received this email message this morning."Dear Customer, I have reviewed your order and regret to inform you that our warehouse team has urgently notified us that all remaining stock of your purchased item has been damaged beyond sale. As the seller,...

DHL coming to collect a cancelled sale

Hi, I am a seller and the sale was cancelled.. yet DHL are still coming to pick the item up for delivery, what do I do? it isn't obvious where I cancel the pick up. The sale was cancelled straight away so I would think that would also apply to the DH...

Resolved! Issue with Linking Payoneer for Payouts

Dear eBay Support Team, I am reaching out regarding an issue I am facing while trying to complete my seller account setup. My business account details are as follows: Business Name: AURACART LIMITED Business Location: United Kingdom Account Type: Com...

Product watchers and visit

HiAny idea why my active product watchers and visit numbers have all gone to zero?

Resolved! replacement not forthcoming

My item arrived damaged and opened. I contacted the seller with photos of the damage and they replied offering refund or replacement. but despite having contacted them twice more, asking about the replacement, I have heard nothing. there doesn't seem...

Seller wont refund Evri cost of £7.39 item

Seller will not refund the full £7.39 cost to return an itemPlease help

Items for sale - today view count has switched to zero

Why have all my items to sell - view count suddenly switched to zero?

The views of the selling items have all reset to 0 on the app and website. Why?

The "views" of an item up for sale have all been reset to 0 on the app and website. Why? Will the viewed stats be made available again?

Buyer has not received item

Hi, what should i do in this scenario? Please A buyer has still not received their item, i used simple delivery and royal mail Item has not been attempted to be delivered Item has been stuck on "we have the item at local depot and will attempted deli...

EBay app - icon navigation changes without notice and mismatch between phone/tablet

What’s going on with the primary navigation with the app? Selling and My eBay swapped places without any warning about a month ago and this morning they’ve swapped back. There’s now one navigation order for the app on an iPhone and a different order ...

Company pretending to be in Ilford but is in China

Absolutely sick of these Chinese companies on eBay. I ordered a funnel with glexi neck . Needed it urgently . Ordered it as it said company was in Ilford . 5 days later I looked tracking still in transit coming from flaming China . I avoid Chinese co...

Remove (delete) a current listing

I do not want to sell an item that is currently listed. I cannot find a simple "delete" (or remove listing) button anywhere on the edit listing page? How do you delete (remove) a listing? Cheers,danruk2012

Relisting Fees

Hi there.I sell hand painted gel false nails. I have recently switched from a private seller to a business seller. I have 44 active listings at the moment. I pay a listing fee every time I list. I have noticed that I am being charged a relisting fee ...

Invalid buy it now

Hello im trying to sell a new listing but it wont give me the buy it now option it keeps taking me to auction how do i sort this out thankyou

Can’t access buyers adress

Buyer paid for item and post but Parcel is over 2kg so I’m paying for it myself how can I access the address I think I have checked everywhere thankyou

Buying a sofa and hasnt got tracking yet

I bought a sofa and Ir hasn't got tracking yet and says will be delivered between 17th and 20th it's fist time buying on here and I'm abit panicy

Customer Service contact

I am having real problems trying to speak to a human. Does anyone have the phone number to call customer services. I am in the U.K. thanks

What has happened to eBay?

I have been selling on the site for many years now, mostly without problems, but now "simple delivery" has arrived and I am getting grief. A listing that I have had for some time and successfully made sales with had a purchase last week. It is a 9kg ...

Simpler postage not working

Somebody please help!! I have sold an item and was forced to use the simpler delivery option which dictated who was going to pickup the item and what size and weight it had to be. When booking DHL to come pick up the item on the ebay app, it gives me...

I have requested for return but seller not responding

Resolved! Scammed

Subject: Request for Refund – Faulty and Misrepresented AirPods Dear {Customer Support], I am writing to formally raise a complaint regarding the AirPods I recently purchased from you. Unfortunately, I am extremely dissatisfied with the product for t...

eBay UK Payouts Error: "Something isn't right" - Seeking Guidance

Hi everyone,I'm trying to complete the 'Payout Information' step for my new seller account. However, I keep getting a persistent error message that says: "Something isn't right. Sorry, something went wrong. Please try again later."I've already contac...