on 11-07-2018 9:48 PM
11-07-2018 10:01 PM - edited 11-07-2018 10:03 PM
If you send it 2nd Class Royal Mail and there is now a code on the receipt which you can put in as tracked into the dispute
Check the code either when you put it into the dispute or on line Royal Mail to see what it says
The buyer needs to open a not received dispute and once they do then put the code into the dispute
If it says Delivered then you do not have to refund and the buyer will lose the dispute.
IF it does not then ask the buyer to check with their local Royal Mail Deliver office (NOt Post Office) although if delivery had been attempted the item would probably be on the way back too you if there was a return address on the package
If it is not there then you will have to refund through the Resolution centre and allow ebay to refund and take the money from your paypal account
YOu then claim off RM
YOu can do that online or get a form from the PO
Notice from ebay about made refunded item.