Community Newcomer
Posts: 3
Registered: ‎06-04-2012
Accepted Solution
Item not received
How do I ask eBay to step in and help as I keep going round in circles??
Accepted Solution
Community Member
Posts: 13,816
Registered: ‎12-01-2011
in reply to lilacangelamo



To open a item not received case under Ebays money back guarantee,  you have to go to the resolution centre at the bottom of the page.


OR if you already have a case open.......


Are you trying to get Ebay to step in a little too early?


The option to escalate any case will appear a full 8 days after you opened it.  Probably on day 9.





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