Community Newcomer
Posts: 3
Registered: ‎06-04-2012
Accepted Solution
Item not received
How do I ask eBay to step in and help as I keep going round in circles??
Accepted Solution
Community Member
Posts: 12,789
Registered: ‎12-01-2011
Answered
in reply to lilacangelamo

Hi

 

To open a item not received case under Ebays money back guarantee,  you have to go to the resolution centre at the bottom of the page.

 

OR if you already have a case open.......

 

Are you trying to get Ebay to step in a little too early?

 

The option to escalate any case will appear a full 8 days after you opened it.  Probably on day 9.

 

 

 

 

Other Answers: 0