on 07-12-2017 8:56 AM
To open a item not received case under Ebays money back guarantee, you have to go to the resolution centre at the bottom of the page.
OR if you already have a case open.......
Are you trying to get Ebay to step in a little too early?
The option to escalate any case will appear a full 8 days after you opened it. Probably on day 9.