Item delivered

[43gwil4]

I sold an item and the postage label that eBay provided didn't have the correct weight on it so I paid for the correct postage, the item was delivered today and the buyer is happy and has left positive feedback, but how do I mark item as delivered so I can get paid?

[**peaseblossom**]

Mark the item as dispatched by opening the original pre-paid Simple Delivery label. It will remain unused.    Then add the new tracking number via View Order Details > Postage > Track Package > dropdown arrow > Add Tracking.   That has to be done on a desktop browser.

[43gwil4]

I have done that but it obviously still doesn't show as delivered, even though it was delivered today and the buyer has left positive feedback 

[**peaseblossom**]

If you changed the tracking number on ebay it will show delivered if the tracking has updated.    Sometimes tracking doesn't update right away.

[43gwil4]

Ok cheers,I'll just have to wait 

Thanks for the reply 

[tressygirl]

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@43gwil4 wrote:

I have done that but it obviously still doesn't show as delivered, even though it was delivered today and the buyer has left positive feedback 

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As you used your own postage have you updated the tracking?  You can do this manually as below,  use a laptop / PC for this not the app or mobile browser.  Chrome seems to work well, too.

• Go to "Orders Paid & Dispatched"
• Click on "View order details"
• Within the "Postage" section there's a small dropdown arrow next to "Track Package" - click on that.
• Click on the "Add tracking" option
• A box will come up with the current tracking number . Delete that and replace it with your tracking.

@43gwil4