13-05-2025 5:53 PM
Hi there, I’m am reaching out in the hope you can help. The help on eBay is dreadful I can’t get past the barriers in place to speak to customer services and the self help does not help .
i sold a van on Sunday and the buyer did not have any means to pay for it. I contacted eBay yesterday and they said I would get the £14.99 insertion fee credited and also the final valuation fee wiped off if I relisted it. EBay said that they would cancel the transaction. I relisted and I’ve not had a credit. In fact they have charged another £14.99 to relist the van. So eBay owe me £14.99 but I can’t get to speak to anyone in order to sort this out. It’s so frustrating having wasted so much time only going round in circles all the time.
Any help would be gratefully received.
Thank you
13-05-2025 6:50 PM
listing fees are not refunded and you get your fvf refunded once you cancel after 4 days with - buyer did not pay.
13-05-2025 6:50 PM
You normally cancel due to non-payment after 4 complete days but you can contact ebay by requesting a callback on here:
https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid
13-05-2025 8:13 PM
For information > Vehicle listing fees are not refunded and a FVF fee of 1% of the final transaction price (min. £25, max. £45). is due unless any Unpaid transactions are cancelled correctly within 4 to 30 days here >
https://www.ebay.co.uk/help/selling/getting-paid/resolving-unpaid-items-buyers?id=4137
https://www.ebay.co.uk/help/selling/fees-credits-invoices/motors-fees?id=4127
Vehicle listing fees are charged for each listing/relisting whether sold or not and are non refundable ---Classified Ads. at total fee of £19. 99 will allow the exchange of contact details for viewing and price negotiation over a 30 day period --- set the Start price at or near the price that you would find acceptable --- Avoid inviting Offers which may never complete and just continue to Negotiate an acceptable selling price --- only remove the Ad. when you have a definite buyer with Cash in hand or Bank Transfer is safely deposited/confirmed before handing over Vehicle keys/documents on buyer collection. No FVF selling fee is charged on sale completion.