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Seller News: October 2025

Read the latest updates to streamline your selling experience.

Weekly Chat with the eBay Community Team

Open every Wednesday from 2pm-3pm

Community Mentor Programme

Experienced eBay sellers and buyers, helping other users with all things eBay.

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Won Auction but a few red flags - Help Identifying If This Bullion Listing Is Genuine or a Scam

Hi all, I recently won an auction for a 2011 Full Tube of 20x American Silver Eagle 1oz coins, but before completing payment I’ve noticed several things that seem unusual. https://www.ebay.co.uk/itm/286863631776 Seller profile: https://www.ebay.co.uk...

Didn’t get an item

Bought and paid for a bike rack on the 29th September suppose to arrive on the 6th oct never turned and also disappeared from my purchase history can not connect seller when I try to it says I need to register for an eBay account I just want my money...

Cancelling Label

HiIm trying to cancel a label that's been generated for an item that's been sold and then add the new tracking for the sold parcel that I have sent using a different courier. I cannot seem to cancel the label and cannot find the option to update or a...

Seller requested card details

I ordered an item in may, was told it was delayed, I agreed to wait. Yesterday I cancelled it and requested a refund. The buyer says they can’t refund without my card details. This can’t be true, but I can’t start a refund request because I bought it...

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Items sourced from Amazon

I'm getting annoyed by items that I've ordered on ebay, actually coming from Amazon.I use ebay primarily so I *don't* support their evil tax-dodging empire.Couldn't it be made a requirement for sellers to declare up-front that they're simply using Am...

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I think I got scammed

My dad bought a controller and on all the controllers we checked it always said if it had stick drift or not.This one didnt say if it had stick drift or not just the usuable ps5 controller text so we assumed it didnt have stick drift or else the sell...

Promoted listing offer banner

I see Ebay is doing £10 off Promoted listings.I clicked the banner to claim the offer, but then it signed me out and I have to log back in again.Have repeated this several times, but no confirmation if the offer has been applied or not.Also, does it ...

Refund

I sold an item and the buyer refunded it and shipped it, but I accidentally pressed on item delivered when it hasn’t so would like to cancel that before payment gets released

Restricted account - different scenario

I have been an eBay seller for over 16 years and just over 6 weeks ago, eBay have restricted my account, not allowing me to remove any of the funds from my account. Although they have not stopped me listing anything new, I can’t have the monies for w...

Collection

hello, somebody is interested in purchasing my item and I want them to pick it up so they can check and confirm everything is working properly before proceeding. So how do I inform ebay if the collection went through successfully? I want the client t...

Problem making a listing

I have a UK account but currently I am in Spain. Both my UK and Spanish addess are on my personel details- I want to sell something but can not seem to make a listing. It was quite difficult to get the pictures downloaded, I had to keep refreshing th...

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Return issues

I opened a return for an item that wasn’t as described, but I accidentally selected “wrong size” as the reason. Now seller says I have to pay for return postage, even though it would cost £16 to send back to China and the item only cost £25. The sell...

My homepage

HelloCould anyone advise whether it is possible to make my Active items my eBay homepage please. This is the page I want to view first.With thanks

offer query

Hi, I've recently had an offer accepted on an Item I wish to buy, which is coming from America. When I go to 'pay now', the price increases. I've tried to discuss this with the buyer but they are not clearly understanding of my issue with this purcha...

User avatar by • Contributor
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  • 13 replies
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Suspect bidder/buyer

I keep receiving a bid on items listed, but dispite putting in the alledged buyers eBay name apparently it doesn’t exist!! So is not enabling me to delete their bid. PLEASE HELP I am going round in circles!!

Selling.

I put an item on listing and after the time ran out without selling, Ebay put it back on again automatically. I didn't think they could do that without my say so.

advice cancelling a Pre paid label

can anyone help please I have sold and item that was issued a prepaid label, this couldnt be printed as DHL said the address was incomplete, as the purchaser lives half an hour away I delivered it in person. I now don't need the label and can't book ...

Counterfeit Airpod Pro 2s

Hi everyone,I’m hoping for some advice regarding a recent issue I’ve had as a buyer. I purchased a pair of AirPods Pro Gen 2 on eBay UK, advertised as brand new, sealed, with receipt.The listing was for:SEALED Airpods Pro Gen 2 with receipt - Noise C...

Buying from India

I’ve purchased a motorcycle seat from a seller in India who after 8 days has not shipped the item yet as the global server is down has anyone else had this problem recently.

Seller selling fake Montblanc pens as genuine

Advice on how to contact Customer Service to get this seller reported. In March I bought - or believed I bought as it was listed as new - a genuine Montblanc rollerball pen for £152 - with Buyer Protection. Too late to send back. In August the pen ha...

Violation

Hi my stuff i am selling has all been hidden...It is all genuine perfume and tbh a lot of it is stuff I have purchased from ebay in the same state I am reselling it. Why is it violation . It is all genuine .

No access to old mobile cant verify

I'm trying to get into my old ebay account and link to the current one. When trying to get into the older account its sending a variation code to my old works mobile number which I no longer have access to. Its not allowing me gain access any other w...

Not receiving funds

Hi everyone. I sold an item start of last month. Had tracked postage and was confirmed the item was successfully delivered. However on eBay it’s still marked as dispatched. I think this is the reason my funds arent even pending let alone being releas...

Lego Star Wars

I recently bought the UCS razor crest for £400 on eBay which was a really good deal I first thought. It’s now 4 days on and I went to have a look at my status. The listing has been removed and the seller is no longer registered? This was a seller tha...

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Collected Items - Refunded

This is my first time having a seller collect an item, and it will 100% be my last!I sold a Herman Miller Chair on here, and after the chair was collected, the seller started a dispute, saying it had not been delivered.While I was working away, and h...

Cat Food Order:

EBAY advertisement is misleading, and it needs to be reported. I want to buy a large quantity of cat food for my local Animal Aid in Huncote, Leicestershire, Elmwood Farm, Forest Road, Huncote LE9 3LE.When looking at the advertisement on eBay's websi...

Buying from EBay Canada

A seller in China is selling something on EBay Canada that I want to buy. When I do a worldwide search on EBay UK the item does not come up. How can I buy it?

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Unfortunately, this seller won't send this item to United Kingdom - help needed!

Hi, I'm trying to buy from a seller in the UK (Surrey). I'm based in Essex. But I can't get to check out as I get the message that they wont send to the UK. The listing clearly states that they do, and they have included postage cost. The listing is:...

Resolved! Unfair Negative Feedback with false allegations

Anyone else feeling let down by Ebay's lack of help with abusive buyers? I've had my account for 21 years, have always gone out of my way to keep my 100% feedback rating yet today a buyer messaged me demanding that i either refund them or they leave ...

Resolved! Seller is claiming they recieved empty box

I bought an iPhone 13 Pro Max from a seller who claimed the phone was original, unused, and had 100% battery health. After a few days of use, the screen went completely white and became unresponsive, and the bottom of the screen started heating up. S...

Purchase of hearing aids

Please Can you tell me what I do when I e made a purchase for £50 and the item has broken and I get intouch with the seller and they offer me a partial refund of £3 and told by the seller to glue them back together not very good seller would do that

Authenticity Mistake?

So i sold a pair of dior b30s for 120, they went to the authenticator and didnt pass - thats fine. When i recieved them back from ebay i got a pair of dusty beaten shoes that i have no clue what they even are. There is no report button or anything wh...

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Payment on hold

Hi, My fund have been on hold since 7th Oct. All I have been told is payment is on hold and that's it.It has been over 1 week and still nothing. AI chat bot is useless. Can someone please help.

Make an offer payment

I went to make an offer for a product but then it was asking me to authorise it through my bank. It’s took the payment out and sent me the order confirmation on email, does that mean I own it now or is it a glitch? The offer wasn’t that much of a dif...

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I can't complete the payment.

I can't pay with MasterCard or visa. They are both British local cards. What is the reason? I have completed a transaction of 1,500 pounds this afternoon.I have changed paypal and googlepay, and apple pay can't pay!

Restricted items I have bought before.

I have purchased some Agates and Thunder eggs from America from two different sellers. Part way through the journey eBay deemed these restricted before they reached DHL it's says the items have been returned to sender. But both items have not been re...

Possible fraud

I have ordered a pre release item that isn’t being released until 14th of November yet the seller has already dispatched the item and it’s due for delivery this week !! I have contacted the seller who has told me that they have to purchase postage wi...

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Buyer wants to return item because "just didn't like it". What fees can I claim?

My returns policy states I only accept returns that are either not as described, damaged or lost. Buyer has stated they "just didn't like it". Ebay has automatically allowed the return and I can't change the system. Why was it allowed by ebay?What fe...

Accounts

I need help. I sold something and posted it on Friday.. But when I went on to upload my bank details it has logged me into a new account

Postage label didn't cover the weight

HiI just sold a high value camera. The prepaid label didn't cover the weight. The guy at the post office assured me all would be well by cancelling the prepaid and purchasing from him new postage amount. Now the tracking isn't correct on the item. Ho...

return not sent

i sold a steering wheel to a man and it reached his house on friday october 3rd. he said it didn’t work so i paid him the refund of £75 and paid the £9 delivery fee. i’ve reached out 4 times since then and he’s ghosting me and not replying. what can ...

Making offers to buyer

Hi please can you advise how I can remake an offer to buyer that has expired and they have used up all their 3 chances ? the ‘Reply with Offer’ button does nothing. I don’t want to relist as I have a few watchers and she might not accept. Thank you

How do I get ebay to actually do anything? An item I bought has been declared counterfeit by the mfr

I purchased an item in July and just started using it. But it doesn't work and the manufacturer has declared it counterfeit. The order item has been marked as in breach on the order screen. But I have had no response from the supplier or anything pos...

Resolved! Buyer wants to return an item

The buyer wants to return an item 5 days after receiving it, it was sold with numerous clear pictures at a low price they have now put photos of the table on the return saying it is not the same table it clearly is. When I go to challenge the return ...

Email Address

Does Ebay have an email address, to ask questions?It is a complicated situation.Much easier to write than phone.

Buyers Protection Fee

Can someone help me out here, I was given to understand by ebay that the Buyers Protection Fee was paid by the buyer. Recently when an offer price is made say £20.00, the offer now reads "you will receive £16.62 , Buyers Protection Fee included" whic...

Seller has not refunded me

I purchased a car pressure pump on eBay for £290. The listing stated it was the correct model for my car, but when it arrived, it didn’t fit. I messaged the seller directly (not through eBay’s return system) to request a return and refund, explaining...

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Conduct of the support team

I called ebay today at 3:30pm I spoke to an agent to try and get information on an ongoing issue. The Agent was rude and patronizing, telling me he has been on the call 1 hour, when it was only 24 minutes, as I had to tell him the issue I was calling...

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Resolved! So confused about postage!

Can someone please explain how it works? I had the Simple Deliveryoption. I chose the QR code route and snapped a photo on my phone. I then clicked on something that said 'nearest options in your area'. It showed me 2 corner shops close by. The code ...

Listings

I have just created a listing and it hasn’t been published.but it is showing as a draft. How do remove it to go live

Item recalled due to safety concern.

Had email from ebay that one of the item I bought has been recalled due to safety concern. Sent email to seller, no response. It is outside the 30 day ebay rule. In this instance, surely ebay would be liable to pay me the refund.

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Shill Bidding

I've won an auction and am waiting to pay, but I suspect the seller used a shill account to bid up. The only other bidder was a new user with 0 feedback. Is this something eBay can check?

Refund of cancelled postage label

I generated a postage label on ebay on 4th October- but it came with an incorrect parcel size. So, I cancelled the label and then got a new label created by the courier directly. On my Transaction Activity the postage label is still showing as "compl...

Cannot send an invoice

Can anybody help please. I sold my car this morning on a classified ad. The buyer made an offer and I accepted it. However, he cannot buy the car until I send him an invoice. When I try to do this I get the message "Sorry, vehicles and motors cannot ...

Thanks

From swazioak109 to sellers. Recently I have had tremendous problems with my phone and really do appreciate the assistance given by sellers to help correct the problem. A great thanks

Missing and delayed parcels since 24th October – Evri & Royal Mail chaos

Hi everyone,We’re a long-time eBay seller and wanted to share what’s been happening to us recently — maybe others are facing the same issue.Since around 24th October, we’ve been experiencing an unprecedented number of lost and severely delayed parcel...

Delivery

My last 3 items have been left at my side door. Nk card to say that they have arrived. It's not until the next day that I might look at eBay and think something has been delivered where is it so i look. How do I get notifications without logging on.

buyer saying that their item was received damaged but I'm not sure a pet chewed it

I received message from a buyer saying that their item was received damaged, so I asked for photos and they seemed reluctant to send me any. After a few messages they finally sent me pictures I can’t but help think this has been chewed by a pet, do I...

Resolved! Bad Review

Hi Can anyone tell me how I can change or retract a Bad review which I have managed to make in error ( must have clicked on Negative instead of Positive ) "Feel Terrible about it as Seller was uber Kind )

Stuck in a loop

Hi.I ordered something.Seller sent the wrong item.He is happy for it to be returned, but the return postage is more than the price of the item.Seller wont pay return postage or offer any alternative solutions.Ebay has no optionto intervene other than...

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Postage/Shipping fees for buying combined items

I recently purchased 5 items from the same seller, 3 one week, 2 the following week when I would be away on holiday but still able to pay if I won. Which I did.I queried the seller about combined postage costs and they responded that under eBay's sim...

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Refund ...how long?

I purchased an item on the 4th Oct and the seller refunded me on the 6th (out of stock) I had paid with PayPal so the money had not left my bank account when the refund was given .The payment for the item still left my bank account on the 8th Oct and...

seller refused to send back item and delayed reply - out of the 44 day window not covered

now as to the length of time its taken with the post office and the seller lying about tracking informaiton ebay say i am not covered as its out of the purchase window of 44 days - this is a disgrace as the item was never received and sent back to th...

Help with shipping label

I put an item on eBay a while ago. To be honest I forgot it was on there. Until I just checked my bank statement and I recieved a payment from eBay. So I check my eBay account and the item sold in July!! I never received any notification email or mes...

Posting an item

Good eveningI have a item to post. It is my first item I've sold on eBayI hadn't checked my emails for a few days so hadn't realise my item had been sold.The item was sold on the 9th Oct it was advised I post it by the 12th Oct.I have packed the item...

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Damaged item not fit for return

Unfortunately an item I ordered was severely damaged in transit and has leaked inside the box. The fluid has contaminated everything and what remains is not fit/safe to return via delivery. The seller has used eBay Simple Delivery; when applying for ...

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Authenticity guarantee

I'm selling shoes that are knock offs but it automatically said authenticity guaranteed and it's not letting me change it I don't want to send it only for it to be returned. I have said it my description that they are knock offs would that cover it?

'working with buyer' in messages?

I always contact my buyers to ask if they were happy with there item, sometimes thay reply.Recently a couple of threads have had a message reply from ebay saying they are working with the buyer because I used Simple Delivery. What does this mean plea...

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Resolved! Problem uploading item

Hi, I have a shark diving experience in an aquarium, but eBay won't upload, does anyone know if this is a restricted item please? I can't find it in the restricted items and I'm having issues contacting eBay. Thanks to anyone that can help me with th...

£1.55 postage robbery

Every time I select £1.55 postage eBay overrides it and adds a further £3.50 onto order. Shocking as the parcel fits the criteria/size for £1.55 postage.  

Returns hasn’t moved

I returned an item using a QR code , I keep checking tracking but it hasn’t moved for days , I now think the seller was dodgy as he’s removed all listing because they go against eBay standards. Item did have buyer protection, but it’s all in limbo. I...

Authenticity guarantee

I am selling a watch and have input all of the specifics however it is not listing my item with authenticity guarantee.i have sold previous watches and not had an issue , its added it automatically.

Sent 2 items in same package

Hi, I am fairly new to selling on here and I did a deal with a buyer for 2 items I had for sale, which I was happy to do but not thinking I sent both items in the one package. The buyer has received both items but one of them says waiting to be deliv...

Item being returned

A buyer is returning a watch, because he says its too tiny, the measurements are clearly stated in the description and there are plenty of photos, how has he got away with this?

Faulty

Need help. I bought a an extendable electric chainsaw in March this year. It is now faulty. I contacted the seller but so far no reply. How can I contact eBay to ask them to intervene. I have tried and looked everywhere to sort it out but I can’t fin...

Postage

Hi!I’ve sell my first item last week!☺️ I have to send it via prepaid label, but the Post office has issues for scanning the barcode.I decided to send it via Royal Mail 2nd class. I spoke with the buyer and she already received the item , but my acco...

Item payed

HiHaving a nightmare trying to sort a issue out, I've sold an item , with a delivery cost, but agreed with the winning bidder that he could collect in person and pay cash , which he did , now I want to mark the item as payed and collected, but it doe...

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Buyer stating item is used when it isn't

I have a buyer who is stating that the item is sent is used when it isn't. It's brand new in original box and packaging. They're requesting a refund, the listing states no returns accepted but the item is covered by eBay satisfaction guarantee. Has a...

Accepting offers

A potential customer made an offer on an item which I had listed to accept offers of £40 and above. His offer was refused by eBay. I relisted the item to accept offers of £39 and above. The customer’s offer was still refused. What’s worrying is that ...

How to block bidders with zero% feedback?

I have had a bid on an item from a member who it says is based abroad. Their feedback is 0%, there has been no activity on their account for over a year. I have my listings set so there should be no bids from anyone whose primary address is abroad. T...

Best Offer

How is it possible for someone to make an offer over the Buy It Now price, surely it should automatically sell?

Item damaged

I recieved a item that has been damaged in transit. I've applied for a return ebay have refunded me and closed the case. Do I still send the item back or just bin it. I haven't been sent a address to return it too.

Tax Information

Getting the red give Tax information message what eventually happens if you do not reply, i am selling my collection of football programmes collected over 30 years ago, not buying and selling, but am under the £1700 total though it is way over 30 ite...

Postage

I am trying to complete my listing and have put that buyer pays but when i look at the preview it shows as free postage. I am using the ebay simple delivery method with delivery either by royal mail or evri please help !!!!!

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  • 400 Views
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Are all Ebay decisions made with AI

I recently requested negative feedback removal (the first one I have had). The buyer left negative feedback because he says that he ordered a different item. (an item which I have never offered for sale!)I sent the item that was on the order, there i...

The product has arrived but the system does not indicate that I would like to get my money. The buye

Instead of the required normal delivery, I sent the product I sold with next-day delivery. My buyer received it today and wrote feedback, but the system still says it hasn't arrived and I don't want to wait two more days compared to the normal delive...

I suspect I am being harrased by a buyers friends after I reported the buyer

Just over a week ago I reported a buyer after they purchased a cooker and arranged collection, but didn't turn up, depsite me contacting them through the evening and the next day, obviously a cooker isn't a small thing to move about, I had to get it ...

Dodgy buyer?

Hi everyone. I've sold a watch today for a few hundred pounds. When I've gone to start the dispatch, it says to send it to V B and then an address. I've emailed the buyer to query the name and he's told me to send it to Mr. V B. He has a feedback sco...

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Appeal

I submitted a refund request toward the seller who promised to send the shipping company and take the items back on his responsibility. I have the right as per ebay policy to ask for refund for items which are not as described or damage and having us...

Case of lost parcel

On Saturday, October 4, 2025, I sold an item, and the customer requested delivery via Evri (I always have problems with this courier). I shipped the package the next day, as usual, and it was on its way on Monday, October 6, 2025. Two days ago, the b...

Resolved! Delivery

I have sold an item, delivery included, however the fee eBay suggested has fallen way short of the actual price to ship so I am going to deliver the item myself.How do I do this without leaving myself open to "item never received" issues?

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  • 92 Views
  • 2 replies
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Sold item lost in transit

Hello, recently i have sold an iphone 15 pro max using the new ebay simple delivery. This has supposedly gone missing/lost in transit. Upon looking into the terms, i should have been paid compensation, however ebay banned me from selling midway throu...

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  • 316 Views
  • 8 replies
  • 1 kudos

Listing missing information

Hi All. I'm trying to list an item but it won't publish the listing saying information is missing in the item description. However all the information is populated in the item description section. Any idea howto resolve this?

Tracking details not updated.

Tracking details are not being updated on my sold items. I'm using Simple Delivery 48 hour tracked and showing hasn't been received at parcel shop, no view of it in transit or delivered. But if you use the tracking number on the post office app, the ...

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  • 216 Views
  • 1 replies
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EBay Simple Postage

Hi I have sadly experienced two successive occasions as a seller when booking a Royal Mail collection for my parcels with eBay, when they were not collected, and when RM never received the collection request. I would not recommend using the collectio...

Templates in description

Many moons ago when I first started selling on eBay there was a lot of kerfuffle about the templates lots of sellers were using within the main body - the description - and that ebay were going to disallow use of those. So I've never gone down that a...

Scammed by the buyer

My son sold his phone on ebay, sent it to the buyer, the buyer claims the box was empty and claimed a refund, the package in his photo was not the way the package was when sent, now the package has been sent back, empty. My son now has no phone retur...

Buy it Now

Hi. Even though I definitely select Buy it Now when doing a listing, the option does not appear when it goes live. I have tried numerous times and had to cancel the listing each time. Very frustrating, I have a lot to sell! TIA.

Buyer not happy

My buyer says the tablet I sent him is 32GB not 64GB as in my listing, I have pointed out it has an expanding memory by using a storage card but he's not happy and wants a refund, My interpretation is that as it is expandable to 64GB that is what he ...

Resolved! Selling / request for Nat Ins No.

Re the 30 Item / £1760 limit and notification to HMRC.Do these limits apply if I am only selling personal items such as a vast collection of items collected over several years ? As these are personal items can I assume that as per HMRC guidance, ther...

Seller disputing delivery of item

Hi, I've gotten refund for an item that didn't arrive. The seller is continuously sending messeges saying I have recieved and im scamming him he's simply not letting it go. It was an old Camera lens that i cancelled moments after purchase because he ...

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tracking

hi hi ive sold something on ebay and the buyer has received it is and the tracking hasnt updated/working is there a way i can let ebay know its delivered so i can get money released ? i dont have any other tracking number to put in to show its delive...

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Complaint against a buyer.

I sold a Catalytic Converter, I took 5 perfect photographs and specifically said that I took it off a Toyota Rav4 . The buyer complained to eBay saying that it was not a genuine Toyota Catalytic Converter whereas Toyota have confirmed that it was a G...

Joke garentee

I recently brought a tablet and paid for a money back guarantee when I put it on charge I left it over night the following morning it was still no charged and would not work so I asked for my money back I got an email from eBay saying not to send it ...

Technical Help Required

Hi Guys, I have a shop with billboard etc, and a space to insert a logo. I have a logo sitting in the downloads on my PC, how do I move that to the space I have for it on my site front page and get it to stay there. I have tried copy n paste but afte...

User avatar by • Engager
  • 195 Views
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Prolonged item pickup after payment.

Hi there. I am buying an item 21 days ahead of drop off from the seller where the item is marked as collection only. After a quick search ebay states that the buyer is protected for 30 days after delivery of an item. Can you confirm that it would be ...

Year to date total

Hello, I sold few items and couple of items were lost in delivery on the way to buyers, eBay refunded to the buyers and eBay said I don't have to reimburse eBay anything because it's covered by buyer protection policy. But why my year to date total a...

Scam emails or scam eBay ?

Having received an email offer for a £50 coupon if I spend £10+ on a live event (which I have done ) to then contact eBay on the phone who tell me the emails not from them and it’s a scam. But the thing is I also have it in my notifications from eBay...

DHL eComm

My DHL parcel was not collected from my home address, can I take it to a local DHL collection point?

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  • 425 Views
  • 1 replies
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Resolved! Select a courier because this is a heavy item without changing all current listings to this courier

I have a heavy item that I am unable to get to the post office. If I try and select the Royal Mail because they have the collection option, there is a message that ALL items listed now will only have the Royal Mail. How can I select a courier for thi...

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  • 220 Views
  • 7 replies
  • 0 kudos

Not receive my item

I haven't received my item and yet it says its been delivered,The seller is ignoring me and I've tried to report this issue but eBay won't let me...Any suggestions??

Ebay holding money

Sold and Item. The buyer lives a mile from where I work so drove there and dropped it off. the buyer was delighted with the quick delivery. The buyer confirmed in the "EBAY" message system that the item was received and that they are happy. Ebay won'...

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My Active Listings were arranged by soonest end date/time and that worked perfectly, but since yesterday they have been changed (not by me) to alphabetical. I can find no way of restoring the end date arrangement. Please advise.

Resolved! Delivered but not showing as delivered

I have an unusual problem, I made an error with simple delivery, and dropped it at a drop off point rather than waiting on the courier to collect. I also managed to put the wrong item in the box!. Once I discovered this I sent the correct item direct...

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Hi there,The order total changes when I try to checkout.In this case it increases for for some reason and there is no way to contact ebay as the chatbox is greyed out !Any ideas

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