It's a fact that you will receive different information from different agents when contacting Customer Services, unfortunately some better than others, some even offering extremely incorrect information for a member to follow.
All I can suggest is to contact CS very first ting in the morning when the lines first open at 8 a.m. on weekdays, as there's more chance of Dublin answering and more chance of the correct steps for you to take now.
This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.
https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid
Lines open 8 a.m. - 10 p.m. on weekdays
9 a.m. - 6 p.m. on weekends.
Automated agents will be available on chat outside of the above hours.
I recommend contacting CS first thing in the morning as there's more chance of Dublin answering.
You have I hope, also changed passwords on all other accounts you own, especially your email account, and to keep an eye on all accounts for any untoward transactions.
Good luck, it's a horrid thing to experience, and go through.
@blich77
