How to talk to ebay customer servies

[stella-smith]

Hi 

I ordered something in error on Xmas eve afternoon and cancelled within an hour. 

The seller has not shipped the item but  rejected the cancellation and is giving me excuse that it's eBay fault, that she can't get the app to accept it and suggested I contact eBay, which seems to be impossible. EBay I assume will see the communications between myself & the seller.

Can anyone please advise an email address for eBay customer services? 

Thank you 

[tressygirl]

If 30 days has passed your item's last estimated date for delivery,  and it would seem so here,  then eBay cannot help you now with any refund.

You'll need to turn to your payment provider now,  for help with a refund.

Familiarise yourself with eBay's 30 day MBG Money Back Guarantee policy.  It's written on the right hand side of every listing and  described on the link below,  it could save you a lot of money in the future when buying on eBay.

https://pages.ebay.co.uk/ebay-money-back-guarantee/

@stella-smith 

[papso22]

Its not 30 days since the 24th December,  the OP is in time for an item not received claim. 

[plpmr]

The false positive feedback the seller left you says that you have opened a case.

What case have you opened and when?

[stella-smith]

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