Member To Member Support

Authenticity Mistake?

So i sold a pair of dior b30s for 120, they went to the authenticator and didnt pass - thats fine. When i recieved them back from ebay i got a pair of dusty beaten shoes that i have no clue what they even are. There is no report button or anything wh...

Hi I just sold and item and got £6 of it but item is £12 and customer wants refund

Just sold £12 item and got £6 of it. And customer wants to get refund. how am I gonna my £6 from ebay

Make an offer payment

I went to make an offer for a product but then it was asking me to authorise it through my bank. It’s took the payment out and sent me the order confirmation on email, does that mean I own it now or is it a glitch? The offer wasn’t that much of a dif...

I can't complete the payment.

I can't pay with MasterCard or visa. They are both British local cards. What is the reason? I have completed a transaction of 1,500 pounds this afternoon.I have changed paypal and googlepay, and apple pay can't pay!

Buyer purchased 3 cases of drinks with one label, 24 drinks in each case.

Hello a buyer has just purchased 3 cases of drinks containing 24 drinks in each case but only one label has been provided by ebay for the 3 cases... as they bought all together in one transaction, the label only allows up to 9-10kg i believe, but the...

Unable to send messages

I am trying to send a message to a buyer about a refund due to him but system seems not to be working.

Restricted items I have bought before.

I have purchased some Agates and Thunder eggs from America from two different sellers. Part way through the journey eBay deemed these restricted before they reached DHL it's says the items have been returned to sender. But both items have not been re...

Awaiting Payment for an Unpaid Item

I am currently waiting for payment for a car sold in Auction where the buyer has accepted the Buy It Now price. What do I do next if the buyer hasn't paid?

Possible fraud

I have ordered a pre release item that isn’t being released until 14th of November yet the seller has already dispatched the item and it’s due for delivery this week !! I have contacted the seller who has told me that they have to purchase postage wi...

Has eBay been hacked . No payments have come through since 07/10/2025 Contacted eBay many times.

Has eBay been hacked . No payments have come through since 07/10/2025 Contacted eBay many times. Royal Mail states items delivered. Buyers leaving positive feedback for items. eBay stating packages not delivered.

Ebay accepted ID for age if no credit card ?

Would like to buy a cutlery set but dont have a credit card. Do ebay accept diving licence for proof of age ?

Courier failed to collect parcel

Waited for 4 days for dhl to collect package on the 'simple delivery 'Had to post with evri in the end and cannot inform ebay I need postage refunding as no where to contact ebay..useless concept !!

Returned item but not received a refund after 1 month

Returned item but not received a refund after 1 month I got a tracking number but post office states it does not have an update for me

Buyers' code

Which is the buyers' 6 - digit code that I am requested to use to confirm the collection of an item please ?

Age verify

Verify without credit card

Buyer wants to return item because "just didn't like it". What fees can I claim?

My returns policy states I only accept returns that are either not as described, damaged or lost. Buyer has stated they "just didn't like it". Ebay has automatically allowed the return and I can't change the system. Why was it allowed by ebay?What fe...

Accounts

I need help. I sold something and posted it on Friday.. But when I went on to upload my bank details it has logged me into a new account

Postage label didn't cover the weight

HiI just sold a high value camera. The prepaid label didn't cover the weight. The guy at the post office assured me all would be well by cancelling the prepaid and purchasing from him new postage amount. Now the tracking isn't correct on the item. Ho...

return not sent

i sold a steering wheel to a man and it reached his house on friday october 3rd. he said it didn’t work so i paid him the refund of £75 and paid the £9 delivery fee. i’ve reached out 4 times since then and he’s ghosting me and not replying. what can ...

Making offers to buyer

Hi please can you advise how I can remake an offer to buyer that has expired and they have used up all their 3 chances ? the ‘Reply with Offer’ button does nothing. I don’t want to relist as I have a few watchers and she might not accept. Thank you

Purchase of hearing aids

Please Can you tell me what I do when I e made a purchase for £50 and the item has broken and I get intouch with the seller and they offer me a partial refund of £3 and told by the seller to glue them back together not very good seller would do that

Simple Postage - Pre paid label Unused as Package was too big - how to get refund

I purchased the Simple Postage - Pre paid label on my sale, but the package ended up being too big for the postage label ££ amount.So to make sure the buyer received the goods I purchased more expensive postage to cover the size of the parcel from Pa...

Custom delivery option.

My draft Listing for a Calendar was less than £20 so why was I unable to chose my own custom postage/delivery option other than Simple Delivery

How do i get my money back on an item that has become faulty after 3 mon5hs

Hi I purchased a mobility scooter end of July and last few weeks it's become faulty, it's gone past return window so I have no way of requesting return for refund. Have contacted seller but haven't had any luck, being ignored fobbed off. Can anyone h...

Return for a refund

The ‘Print Label’ button is non-functional; when clicked, it redirects the user back to the tracking page

Hi Does anyone know if the current message regarding a recal for Item details: 385577915106 -

Does anyone knowif the recall for Item details: 385577915106 - 20L Water Bags shower Outdoor Camping Solar Heating Portable Hiking Shower Bag,is valid.Ebay are impossible to contact about this.

How do I get ebay to actually do anything? An item I bought has been declared counterfeit by the mfr

I purchased an item in July and just started using it. But it doesn't work and the manufacturer has declared it counterfeit. The order item has been marked as in breach on the order screen. But I have had no response from the supplier or anything pos...

Resolved! Buyer wants to return an item

The buyer wants to return an item 5 days after receiving it, it was sold with numerous clear pictures at a low price they have now put photos of the table on the return saying it is not the same table it clearly is. When I go to challenge the return ...

Email Address

Does Ebay have an email address, to ask questions?It is a complicated situation.Much easier to write than phone.

We're reviewing your recently added bank account - Ebay payment help

Hello, I entered my bank details over two weeks ago (29th September) and I am still unable to withdraw my funds as Ebay is 'checking my bank account'. I have had the £0.01 put into my account by Ebay but I still can't proceed with withdrawing my mone...

Buyers Protection Fee

Can someone help me out here, I was given to understand by ebay that the Buyers Protection Fee was paid by the buyer. Recently when an offer price is made say £20.00, the offer now reads "you will receive £16.62 , Buyers Protection Fee included" whic...

Seller has not refunded me

I purchased a car pressure pump on eBay for £290. The listing stated it was the correct model for my car, but when it arrived, it didn’t fit. I messaged the seller directly (not through eBay’s return system) to request a return and refund, explaining...

Conduct of the support team

I called ebay today at 3:30pm I spoke to an agent to try and get information on an ongoing issue. The Agent was rude and patronizing, telling me he has been on the call 1 hour, when it was only 24 minutes, as I had to tell him the issue I was calling...

Item looks like it has been put in dustbin

Have checked a delivery confirmation and the picture looks like it has been put in a dustbin. Has anyone had this before and what should I do any advice would be appreciated. Not sure what happens if the dustbin get emptied alon with hi parcel.

Restricted Account & Out Of Pocket 2 Items + No Funds

I am reaching out to highlight a serious and deeply concerning issue I’ve encountered with eBay’s “Simple Delivery” service, which has not only resulted in a financial loss but also the unjust restriction of my account without any transparency or due...

Simple Delivery Parcel not picked up by courier from locker - what to do?

I dropped a parcel off at the Evri locker over a week ago and it's not been picked up by Evri. I'm not sure what to do as I can't retrieve the parcel and send it via another method and Evri won't let me talk to them and they won't investigate.The sto...

Resolved! So confused about postage!

Can someone please explain how it works? I had the Simple Deliveryoption. I chose the QR code route and snapped a photo on my phone. I then clicked on something that said 'nearest options in your area'. It showed me 2 corner shops close by. The code ...

Blood glucose monitor

I want to return an unwanted goods but I need a printed out label to send

eBay Balance Payment to my bank account

I got an email that my eBay balance has automatically been credited to my bank account on 7th October. My eBay balance is now zero, but my bank account does not show the credited amount? How do I get this rectified?

Listings

I have just created a listing and it hasn’t been published.but it is showing as a draft. How do remove it to go live

Item recalled due to safety concern.

Had email from ebay that one of the item I bought has been recalled due to safety concern. Sent email to seller, no response. It is outside the 30 day ebay rule. In this instance, surely ebay would be liable to pay me the refund.

Missing parcel

I have sent a parcel to a customer and they claim they haven't received it.

Shill Bidding

I've won an auction and am waiting to pay, but I suspect the seller used a shill account to bid up. The only other bidder was a new user with 0 feedback. Is this something eBay can check?

Refund of cancelled postage label

I generated a postage label on ebay on 4th October- but it came with an incorrect parcel size. So, I cancelled the label and then got a new label created by the courier directly. On my Transaction Activity the postage label is still showing as "compl...

Cannot send an invoice

Can anybody help please. I sold my car this morning on a classified ad. The buyer made an offer and I accepted it. However, he cannot buy the car until I send him an invoice. When I try to do this I get the message "Sorry, vehicles and motors cannot ...

My seller has not acknowledged that I have returned my item- what now?

I bought a large item from the seller and it arrived damaged. I then started a return- had a postal label printed and arranged through Royal Mail to collect. The label was obviously inadequate for the door, so I delivered the door back to them. They ...

Thanks

From swazioak109 to sellers. Recently I have had tremendous problems with my phone and really do appreciate the assistance given by sellers to help correct the problem. A great thanks

Combining postage on multiple accepted best offers

I accepted offers on 6 items and want to combine and reduce postage. How can I do this retrospectively?

Closed a return by accident

Closed a return by accident what shall I do

I found AI generated Knitting and Crochet patterns for sale on eBay

I opened eBay this morning and the first thing I saw a picture of Paddington the bear, which clearly is an AI generated picture sold as a knitting pattern.I know that there are people out there that make knitting and crochet instructions using ChatGP...

Contacting a seller

I would like more information from a seller but can’t send a message?

why is ebay leaving positive feedback for me

Missing and delayed parcels since 24th October – Evri & Royal Mail chaos

Hi everyone,We’re a long-time eBay seller and wanted to share what’s been happening to us recently — maybe others are facing the same issue.Since around 24th October, we’ve been experiencing an unprecedented number of lost and severely delayed parcel...

Delivery

My last 3 items have been left at my side door. Nk card to say that they have arrived. It's not until the next day that I might look at eBay and think something has been delivered where is it so i look. How do I get notifications without logging on.

Item missing due to damaged packaging - how can both seller and buyer be protected

A buyer received a package (via Evri) with the package damaged and the items missing. I'm pretty sure this is just packaging damaged in transit. I've never dealt with a refund before, and asked the buyer to raise a refund request, thinking both of us...

buyer saying that their item was received damaged but I'm not sure a pet chewed it

I received message from a buyer saying that their item was received damaged, so I asked for photos and they seemed reluctant to send me any. After a few messages they finally sent me pictures I can’t but help think this has been chewed by a pet, do I...

Suspended account

It looks like my account has been suspended. I’ve not had any orders in the past days. How do I fix this please

Not being marked as delivered

I can see orders i have sent have been delivered through royal mail tracking, however they are not being marked as delivered on ebay. Does anyone know how i can resolve please? Thank you.

Resolved! Bad Review

Hi Can anyone tell me how I can change or retract a Bad review which I have managed to make in error ( must have clicked on Negative instead of Positive ) "Feel Terrible about it as Seller was uber Kind )

I have posted items but haven't been given the option of mark as dispatched so I am constantly told

I haven't been able to Mark as dispatched items that I have posted. I keep getting told to post items that have already been posted.

Seller cancelled order - discount code used

Seller asked me to cancel an order due to an item being faulty which I used a discount / coupon code for(£15 off of min. orders of £50 from eBay)Will I receive a new discount code after this has been settled?

Stuck in a loop

Hi.I ordered something.Seller sent the wrong item.He is happy for it to be returned, but the return postage is more than the price of the item.Seller wont pay return postage or offer any alternative solutions.Ebay has no optionto intervene other than...

Postage/Shipping fees for buying combined items

I recently purchased 5 items from the same seller, 3 one week, 2 the following week when I would be away on holiday but still able to pay if I won. Which I did.I queried the seller about combined postage costs and they responded that under eBay's sim...

Refund ...how long?

I purchased an item on the 4th Oct and the seller refunded me on the 6th (out of stock) I had paid with PayPal so the money had not left my bank account when the refund was given .The payment for the item still left my bank account on the 8th Oct and...

Complaine about misleading pictures, information and tactics by a seller to the Ebay admin dept,

HOW to Complaine about misleading pictures, information and tactics by a seller to the Ebay admin dept,Any sujustions we b appreciated

Transfer from Listing to Shop Category

I have a shop with one category, I will add more but how do I transfer from my listings to category. I want to transfer 8 of my listings to a Conifer category. Tried different ways and ebay assistant is no good.

seller refused to send back item and delayed reply - out of the 44 day window not covered

now as to the length of time its taken with the post office and the seller lying about tracking informaiton ebay say i am not covered as its out of the purchase window of 44 days - this is a disgrace as the item was never received and sent back to th...

Cannot log in to Ebay

You keep sending me security numbers but none of them allow me to log into Ebay

Help with shipping label

I put an item on eBay a while ago. To be honest I forgot it was on there. Until I just checked my bank statement and I recieved a payment from eBay. So I check my eBay account and the item sold in July!! I never received any notification email or mes...

My ebay

Even though I've been with ebay years none of past purchases are available to view.

Posting an item

Good eveningI have a item to post. It is my first item I've sold on eBayI hadn't checked my emails for a few days so hadn't realise my item had been sold.The item was sold on the 9th Oct it was advised I post it by the 12th Oct.I have packed the item...

Damaged item not fit for return

Unfortunately an item I ordered was severely damaged in transit and has leaked inside the box. The fluid has contaminated everything and what remains is not fit/safe to return via delivery. The seller has used eBay Simple Delivery; when applying for ...

Simple delivery not available on this item

This query relates to a business account that has mainly been used for purchasing for several years . Now started to list. As far as i am aware simple delivery is available to business sellers. Whenever i try to list an item - which i know is avaliab...

Authenticity guarantee

I'm selling shoes that are knock offs but it automatically said authenticity guaranteed and it's not letting me change it I don't want to send it only for it to be returned. I have said it my description that they are knock offs would that cover it?

Combining postage

Why am I still unable to combine an invoice for multiple items for my buyers? The App doesn’t give me this option. Why does EBay not sort this out?

making an offer on an item that has a '20% off with code INSPIRE20'

I am thinking of making an offer on an item that is listed as having '20% off with code INSPIRE20'.If my offer of 80% of the full list price is accepted, can I still use the 20% off with code INSPIRE20 as well?

'working with buyer' in messages?

I always contact my buyers to ask if they were happy with there item, sometimes thay reply.Recently a couple of threads have had a message reply from ebay saying they are working with the buyer because I used Simple Delivery. What does this mean plea...

Resolved! Problem uploading item

Hi, I have a shark diving experience in an aquarium, but eBay won't upload, does anyone know if this is a restricted item please? I can't find it in the restricted items and I'm having issues contacting eBay. Thanks to anyone that can help me with th...

£1.55 postage robbery

Every time I select £1.55 postage eBay overrides it and adds a further £3.50 onto order. Shocking as the parcel fits the criteria/size for £1.55 postage.

Seller not responding for support with faulty product

I bought a drill a few months back and it has stopped working. I contacted the seller and they responded asking for order number (which I assumed they'd have as I contacted them via the purchase page) and a description of the fault. This was provided...

Payout on hold taking longer to verify account

I have received my selling amount to eBay balance but account verification for payout taking more than 4 days. Why eBay has this process to hold sellers money instead they have buyer protection. Isn’t that unfair ?

Seller cancelled order immediately after end of bidding

Won an item but almost immediately received notification from seller that sale had been cancelled for following reason; "The seller cancelled this order due to the following: The item is out of stock or is damaged" The item in question sold for an am...

Returns hasn’t moved

I returned an item using a QR code , I keep checking tracking but it hasn’t moved for days , I now think the seller was dodgy as he’s removed all listing because they go against eBay standards. Item did have buyer protection, but it’s all in limbo. I...

Authenticity guarantee

I am selling a watch and have input all of the specifics however it is not listing my item with authenticity guarantee.i have sold previous watches and not had an issue , its added it automatically.

Sent 2 items in same package

Hi, I am fairly new to selling on here and I did a deal with a buyer for 2 items I had for sale, which I was happy to do but not thinking I sent both items in the one package. The buyer has received both items but one of them says waiting to be deliv...

My item won't list ?

Im trying yo sell a gift voucher gor easy Jet but even though it says my item is listed it doesn't list? Why is that ?

Seller advertis s 5 year warranty, but refuses to confirm this

Seller advertis s 5 year warranty, but refuses to confirm thisHas a clear 5 year warranty logo bit despite repeated enquiries the seller simply says after 30 days contact me and I'll sort it out, I specifically asked how the 5 year warranty works but...

Payout on hold

Hello,I’ve been emailed that my payouts are on hold and I should add a payment method but I have a card saved for payouts so I’m confused why i got that email.

Return address - i forgot to put my return address for a repair of an electrical item.

I found an ebay member who can repair my electrical item. I forgot to put my return address when I posted the item . How can I get my return address to him. I think my address will be blocked if i try and include it in a message

Item being returned

A buyer is returning a watch, because he says its too tiny, the measurements are clearly stated in the description and there are plenty of photos, how has he got away with this?

False Negative customer feedback after refund issued

The buyer placed a personalised order. While processing the order, the buyer claimed the order was not as described despite being clearly stated on the listing page. The buyer asked for a refund. The order was cancelled and a full refund issued. The ...

Faulty

Need help. I bought a an extendable electric chainsaw in March this year. It is now faulty. I contacted the seller but so far no reply. How can I contact eBay to ask them to intervene. I have tried and looked everywhere to sort it out but I can’t fin...

Postage

Hi!I’ve sell my first item last week!☺️ I have to send it via prepaid label, but the Post office has issues for scanning the barcode.I decided to send it via Royal Mail 2nd class. I spoke with the buyer and she already received the item , but my acco...

Import Tax on purchases from abroad

Should EBay advise customers when a product is subject to import duty?

Can't find the QR code for delivery and no email received

Hi, I am selling 3 items on ebay but something has gone wrong with the deliveries. I thought I had sorted delivery for all 3 items (through the ebay website) but it looks like I've accidentally arranged the postage twice on one of the items and have ...

Item payed

HiHaving a nightmare trying to sort a issue out, I've sold an item , with a delivery cost, but agreed with the winning bidder that he could collect in person and pay cash , which he did , now I want to mark the item as payed and collected, but it doe...

Received card with positive feedback.

I posted a card to a buyer and a week later I received positive feedback. Then 2 weeks later the buyer has put a claim in saying they have not received the card ??

Buyer stating item is used when it isn't

I have a buyer who is stating that the item is sent is used when it isn't. It's brand new in original box and packaging. They're requesting a refund, the listing states no returns accepted but the item is covered by eBay satisfaction guarantee. Has a...

Selling and collection by buyer

A potential buyer has contacted me wanting to collect an item I am selling.This fine with me however I can't figure out how to remove postage charges from the live listing.

Dispatch question

Where do I find the ‘dispatched’ tab when not using the pre paid label or QR code?

Accepting offers

A potential customer made an offer on an item which I had listed to accept offers of £40 and above. His offer was refused by eBay. I relisted the item to accept offers of £39 and above. The customer’s offer was still refused. What’s worrying is that ...

How to block bidders with zero% feedback?

I have had a bid on an item from a member who it says is based abroad. Their feedback is 0%, there has been no activity on their account for over a year. I have my listings set so there should be no bids from anyone whose primary address is abroad. T...

Best Offer

How is it possible for someone to make an offer over the Buy It Now price, surely it should automatically sell?

Item damaged

I recieved a item that has been damaged in transit. I've applied for a return ebay have refunded me and closed the case. Do I still send the item back or just bin it. I haven't been sent a address to return it too.

Tax Information

Getting the red give Tax information message what eventually happens if you do not reply, i am selling my collection of football programmes collected over 30 years ago, not buying and selling, but am under the £1700 total though it is way over 30 ite...

Postage

I am trying to complete my listing and have put that buyer pays but when i look at the preview it shows as free postage. I am using the ebay simple delivery method with delivery either by royal mail or evri please help !!!!!

Compensation for sellers

If an item has been lost in transit (evri) and the buyer is refunded, do I get compensation as the seller for my item?

I need to cancel local collect options after changing location

I have recently moved, and my postal details are updated, but I am still seeing options for store collection and drop off for my old address can anyone advise how to delete these? many thanks in advance.

sold listings photos are coming up large

Hi, are anyone else's sold items coming up with extra large photos on the screen?. It's really annoying as one photo takes up my whole pc screen, it's doing the same on my mobile so I'm not sure whats going on.Thanks.

Are all Ebay decisions made with AI

I recently requested negative feedback removal (the first one I have had). The buyer left negative feedback because he says that he ordered a different item. (an item which I have never offered for sale!)I sent the item that was on the order, there i...

Size Search Option

Where on earth has the size search option gone?!

I want to promote my listing

I can’t find where to promote I may sound stupid but I’m new to this lol apologies in advance

The product has arrived but the system does not indicate that I would like to get my money. The buye

Instead of the required normal delivery, I sent the product I sold with next-day delivery. My buyer received it today and wrote feedback, but the system still says it hasn't arrived and I don't want to wait two more days compared to the normal delive...

I suspect I am being harrased by a buyers friends after I reported the buyer

Just over a week ago I reported a buyer after they purchased a cooker and arranged collection, but didn't turn up, depsite me contacting them through the evening and the next day, obviously a cooker isn't a small thing to move about, I had to get it ...

Dodgy buyer?

Hi everyone. I've sold a watch today for a few hundred pounds. When I've gone to start the dispatch, it says to send it to V B and then an address. I've emailed the buyer to query the name and he's told me to send it to Mr. V B. He has a feedback sco...

Appeal

I submitted a refund request toward the seller who promised to send the shipping company and take the items back on his responsibility. I have the right as per ebay policy to ask for refund for items which are not as described or damage and having us...

PayPal code

Hi,I need to find the code for my seller to be paid. Thank youWayne

Case of lost parcel

On Saturday, October 4, 2025, I sold an item, and the customer requested delivery via Evri (I always have problems with this courier). I shipped the package the next day, as usual, and it was on its way on Monday, October 6, 2025. Two days ago, the b...

Resolved! Delivery

I have sold an item, delivery included, however the fee eBay suggested has fallen way short of the actual price to ship so I am going to deliver the item myself.How do I do this without leaving myself open to "item never received" issues?

Sold item lost in transit

Hello, recently i have sold an iphone 15 pro max using the new ebay simple delivery. This has supposedly gone missing/lost in transit. Upon looking into the terms, i should have been paid compensation, however ebay banned me from selling midway throu...

Listing missing information

Hi All. I'm trying to list an item but it won't publish the listing saying information is missing in the item description. However all the information is populated in the item description section. Any idea howto resolve this?

Door plaque

I have not received my door plaque that i have ordered it is the metal minnie mouse door plaque.

Account stated as limite

Hi I’m new to EBay and ready to sell my first item, however it seems my account is currently limited and I don’t know how to resolve this. Thank you

Tracking details not updated.

Tracking details are not being updated on my sold items. I'm using Simple Delivery 48 hour tracked and showing hasn't been received at parcel shop, no view of it in transit or delivered. But if you use the tracking number on the post office app, the ...

EBay Simple Postage

Hi I have sadly experienced two successive occasions as a seller when booking a Royal Mail collection for my parcels with eBay, when they were not collected, and when RM never received the collection request. I would not recommend using the collectio...

Templates in description

Many moons ago when I first started selling on eBay there was a lot of kerfuffle about the templates lots of sellers were using within the main body - the description - and that ebay were going to disallow use of those. So I've never gone down that a...

Request for Access to Promoted Offsite Advertising

Hi,I am currently an Above Standard seller with active listings and I am very interested in using Promoted Offsite to expand my reach.Please let me know how I can gain access to this advertising option or be considered for eligibility.Best regards,Na...

Scammed by the buyer

My son sold his phone on ebay, sent it to the buyer, the buyer claims the box was empty and claimed a refund, the package in his photo was not the way the package was when sent, now the package has been sent back, empty. My son now has no phone retur...

Buy it Now

Hi. Even though I definitely select Buy it Now when doing a listing, the option does not appear when it goes live. I have tried numerous times and had to cancel the listing each time. Very frustrating, I have a lot to sell! TIA.

Buyer not happy

My buyer says the tablet I sent him is 32GB not 64GB as in my listing, I have pointed out it has an expanding memory by using a storage card but he's not happy and wants a refund, My interpretation is that as it is expandable to 64GB that is what he ...

Resolved! Selling / request for Nat Ins No.

Re the 30 Item / £1760 limit and notification to HMRC.Do these limits apply if I am only selling personal items such as a vast collection of items collected over several years ? As these are personal items can I assume that as per HMRC guidance, ther...

Getting money back for pre paid labels

Hi does anyone know how to get money back from pre payday labels if I send the items myself?

Seller disputing delivery of item

Hi, I've gotten refund for an item that didn't arrive. The seller is continuously sending messeges saying I have recieved and im scamming him he's simply not letting it go. It was an old Camera lens that i cancelled moments after purchase because he ...

tracking

hi hi ive sold something on ebay and the buyer has received it is and the tracking hasnt updated/working is there a way i can let ebay know its delivered so i can get money released ? i dont have any other tracking number to put in to show its delive...

Complaint against a buyer.

I sold a Catalytic Converter, I took 5 perfect photographs and specifically said that I took it off a Toyota Rav4 . The buyer complained to eBay saying that it was not a genuine Toyota Catalytic Converter whereas Toyota have confirmed that it was a G...

Joke garentee

I recently brought a tablet and paid for a money back guarantee when I put it on charge I left it over night the following morning it was still no charged and would not work so I asked for my money back I got an email from eBay saying not to send it ...

Technical Help Required

Hi Guys, I have a shop with billboard etc, and a space to insert a logo. I have a logo sitting in the downloads on my PC, how do I move that to the space I have for it on my site front page and get it to stay there. I have tried copy n paste but afte...

Prolonged item pickup after payment.

Hi there. I am buying an item 21 days ahead of drop off from the seller where the item is marked as collection only. After a quick search ebay states that the buyer is protected for 30 days after delivery of an item. Can you confirm that it would be ...

Postal courier indicated late delivery Posted after dispatch time

Hello Has any one had an issue with removing late delivery rate because of Postal courier indicated late delivery Posted after dispatch time.This is my concern with the late delivery rate. It is very contradicting, I can understand getting a late del...

Year to date total

Hello, I sold few items and couple of items were lost in delivery on the way to buyers, eBay refunded to the buyers and eBay said I don't have to reimburse eBay anything because it's covered by buyer protection policy. But why my year to date total a...

Scam emails or scam eBay ?

Having received an email offer for a £50 coupon if I spend £10+ on a live event (which I have done ) to then contact eBay on the phone who tell me the emails not from them and it’s a scam. But the thing is I also have it in my notifications from eBay...

DHL eComm

My DHL parcel was not collected from my home address, can I take it to a local DHL collection point?

Resolved! Select a courier because this is a heavy item without changing all current listings to this courier

I have a heavy item that I am unable to get to the post office. If I try and select the Royal Mail because they have the collection option, there is a message that ALL items listed now will only have the Royal Mail. How can I select a courier for thi...

Not receive my item

I haven't received my item and yet it says its been delivered,The seller is ignoring me and I've tried to report this issue but eBay won't let me...Any suggestions??

Ebay holding money

Sold and Item. The buyer lives a mile from where I work so drove there and dropped it off. the buyer was delighted with the quick delivery. The buyer confirmed in the "EBAY" message system that the item was received and that they are happy. Ebay won'...

Active Listings

My Active Listings were arranged by soonest end date/time and that worked perfectly, but since yesterday they have been changed (not by me) to alphabetical. I can find no way of restoring the end date arrangement. Please advise.

Resolved! Buyer - orders mixed up and delivered to wrong person

HiAfter some advice please. Two orders were mixed up, possibly by postman putting on wrong labels. One buyer wants a return and refund. I have contacted the other buyer several times but with no response.....I need them to return the wrong item. Wher...

Item not received Tracking information not available on Royal Mail website.

Item posted on 29th September 2025 by Royal Mail second class. Tracking has not updated on eBay and tracking number is not working aon royal mail’s website. Buyer contacted to say where is my item on 10th October. Post Label was bought through eBay. ...

Hi I didn’t hear anything for my report

I didn’t receive any response for my request

Resolved! Delivered but not showing as delivered

I have an unusual problem, I made an error with simple delivery, and dropped it at a drop off point rather than waiting on the courier to collect. I also managed to put the wrong item in the box!. Once I discovered this I sent the correct item direct...

Changing order total

Hi there,The order total changes when I try to checkout.In this case it increases for for some reason and there is no way to contact ebay as the chatbox is greyed out !Any ideas

Faulty item.

Hi, I bought a padlock in May of this year and it has now stopped working correctly. I contacted the seller, but they have said as it’s been over 90 days now, it’s not their responsibility. Does anyone know if this is correct please? It didn’t cost t...

EBAY APP User Name Became Random Letters

It happens couple days ago when I open the Ebay app on my cellphone, my user name became to random letters and when I click it, it says this user was not found, it's fine on PC, also I can not access personal information on cellphone.

Credit card

How do you talk to an agent?

Personalized registration number scam.

I'll keep this short, recently sold a private plate (Retention Certificate), against all advice I sent the certificate in order to get paid. The buyer is now backing out and wants a refund. In my view the scam is they now have the certificate number,...

How to have sales every day

How to have sales every day,l am a private seller with over 800 listings,list almost every day, still can't sell every day. Will l have more sales if l register as a business seller?

False claim by buyer

A buyer lied that I sent the wrong item knowing fully well that is not the case yet I was not protected by eBay rather they issued a refund. I am not just a season customer I sell heavily so why will I do that when I have a business to protect yet th...

postage label size

Under the new easy postage system when you print your postage label .Do you have to select label size at printing or will it always be smaller than the box or packet size .Thanks

Delivery

I bought an item and the delivery company failed to collect from the seller, so the seller waited 24 hours, still no collection by DHL, so the seller paid to have the item delivered by EVRI.i have received the item, but the seller cannot receive paym...

Resolved! i changed my account to a business account

I was playing around with Ebays settings and wanted to see what the account looked like as a business account as I have considered doing some business on Ebay. So I changed my account to it not realising there was no option to change it back. I've ha...

our account is currently limited. Go to Messages to find out what you need to do next.{

our account is currently limited. Go to Messages to find out what you need to do next

Warning to Sellers if Buyers use Simple Delivery and want to return items

I have been an eBay Seller and Buyer for 23 years. I am a private seller and over the course of the 23 years I have sold in excess of 1,000 items.I have never had a request for an item to be returned until last week. The item did not meet the buyer's...

Resolved! Unfair Negative Feedback with false allegations

Anyone else feeling let down by Ebay's lack of help with abusive buyers? I've had my account for 21 years, have always gone out of my way to keep my 100% feedback rating yet today a buyer messaged me demanding that i either refund them or they leave ...

Resolved! Seller wants refund on item he has damaged .

Sold a brand new Blink Video 2 Doorbell last week .Buyer left positive feedback item excellent as described ,well packaged and very happy with purchase would buy from seller again .Now today buyer wants a refund and has opened a return saying the ite...

mis delivered item

Item delivered to the wrong address. The sellers he can't help. The item does not appear in my purchases. I have no way of giving feedback. The item number is: 226880490134

Return item different from what was sold

I recently sold a tyre pressure gauge. The buyer reported it as damaged it wasn't but requested a refund. I asked it to be returned and they did but the gauge returned isn't the gauge I sold. I think he has kept mine and returned a similar faulty one...

Asked for return/refund seller closed their account

What do I do when I asked to return a mis sold item but sellers shuts their account up?

December 2025 Last Posting Dates - Correction of eBay Announcement

Heads-up: eBay's Christmas 2025 posting dates have incorrect calendar datesI noticed that eBay’s listed last posting dates for Royal Mail and Evri are off by one day — the days of the week appear correct according to my research, but the dates themse...

Why is active listing not showing on ebay.com

Our Active listing not showing on ebay.com , why ?

No shipping option for International buyer

I am based in the UK and sold a large item to someone in Germany (approx 20Kg) I have enlisted ebay's global shipping programme and Germany is a country listed on it, but the buyer advises me he cannot select a delivery option and therefore cannot pa...

Resolved! Jeans mislabelled

Just bought a pair of jeans. Advertised as 36 inch waist and labelled as such. However, they are much bigger than this and when you physically measure them they are at least 38 inches plus they are also stretch denim so probably would fit 40 inch wai...

Vinted auto complete your email receipt when using EVRI, why not eBay?

Hi All, just an observation and if enough users say it's needed eBay might want to copy Vinted. When I take my wife's EVRI parcels to my local EVRI drop off shop. Her email is automatically completed for the drop off receipt...but when I drop my eBay...

getting pending funds

Ebay not updating postage delivery so not getting funds both royal mail special delivery because the postage ebay were costing did not cover the items

Custom/Stupid Delivery

After all the rantings and railings of the past few months I thought Ebay and I had reached the point where I need not find an alternative outlet. All my items qualify for Custom Delivery so in the last few weeks the selling process has been quite sm...

paying for an item using my account

I have funds in my ebay account and want to use them to pay for an item. At the checkout the option is greyed out and showing unavailable

Ebay refusing to answer

Hi, I've just sold an item, have confirmation of delivery and have received positive feedback from the buyer. Ebay still refuses to pay funds and the system shows awaiting delivery, is anyone else having this probelm, is it an ebay scam?

Policy violation listed item removal

I haveca policy violation on one of my listed items , I resisted item now sold , no facility to delete original listing with violation, sickness looking at it

Broken item upon delivery

My purchase had arrived broken and after contacting the seller they advised me to get my money back through buyers protection.Is this correct and if it is how do I do this on eBay.I'm going round in circles trying to fathom this out???

ebay have with held postage payments

Daylight robbers ebay are , they have not forwarded the postage on 2 fishing rods I have sold ? they have sent payment for both rods , but I am way out of pocket mot receiving postage , and I cannot contact them ?

BOUGHT 4 small items

I bought 4 small items.... paid for them with debit card I went back to item search thinking that there would be a ... sold ... label on the 4 I had bought, but no there were still there for sale.... all of them were seccond hand ... not new items

Resolved! Returning item with damage not declared in listing - seller wants me to return without tracking.

I bought a thin, woollen vintage patch, around £12, that one would have sewn onto a jacket or blanket.I didn't see stitch marks on it, so thought it was unused., but old.However, when it arrived, I was dismayed to see thick old white glue and other r...

Buyer trying to extort money from seller

I'm really annoyed I sold an item and posted it off with Simple Delivery via Evri. As happens sometimes, tracking was hanging as "courier has parcel" for a few days and eventually the buyer sent a message telling me what the tracking says and asking ...

Resolved! Selling a caravan of high value, safest way to get paid?

Hello,I am selling a caravan of high value. What is the safest way to get paid please? Can you explain to me like im 12 so I dont mess this up.Thank you.

EBay altering the way sellers can choose how their post items to buyers

Hi I used to be able to sent items to buyers by delivery to be signed for. Can’t do that now.its buyers who can choose. If an item is valuable I want it signed for so I can prove buyer has received it. Please rethink and give buyers the choice on how...

Bought item which arrived but then so did something else...

Hello all I bought a set of golf clubs from ebay and the seller sent me a DHL tracking number. Two days later the clubs arrived by Parcelforce and not DHL, strange but maybe a mix up somewhere. However, DHL have continued to send updates for the orig...

Resolved! Simple Delivery

I have refunded my buyer for a damaged item delivered by Evri, how do i recoup my losses?

Never reply or help eBay or buyer

I have ordered 2 things from eBay but I forgot to change my address I tried to cancel within minutes and send my new address to seller same time also keep asking for help to eBay but nothing happened. I made mistakes to order on eBay

Resolved! Scam or not ?

Having received an email offer for a £50 coupon if I spend £10+ on a live event (which I have done ) to then contact eBay on the phone who tell me the emails not from them and it’s a scam. But the thing is I also have it in my notifications from eBay...

Unable to mark an item as dispatched

I’m trying to manually mark an order as dispatched, but the eBay system just replies 'the selected orders are not eligible for this action'. It’s a low value order, sent Royal Mail (with a postage stamp) & no tracking, so I cannot add any valid track...

Missing 'Overview' tab

Hi, I have been given access to seller hub with all permissions, but I don't have the Overview tab. Does anyone know how to fix this?

copywrite issue

Can someone please help me! Im selling car decals and on ebay there are HUNDREDS of decals for sale saying 'ford' but when i try selling my own design saying the same thing...my listing is being removed by AI and my account restricted for 10days! How...

item return

i asked for a return label. i was sent one that would not work at the post office, after a few weeks they sernt me another code. i went to the post office but it did not work they told me it was for EVRI delivery. i took it to the EVRI shop and they ...

Seller declined cancellation and subsequently posted the item

I'm a regular eBay buyer (hundreds of purchases in recent years) but we all occasionally make a mistake.Yesterday, I ordered an item and then immediately realised that what I had ordered wasn't the right specification. Within a couple of minutes I ra...

Auctions being removed due to policy violation(personal information)

I am getting a little fed up here. I saw plenty of sold new, unused sim cards with good numbers (checked sold items to gauge the demand / price apetite) and put up one on sale. Lo and behold it was taken down. So I checked all the regulations again, ...

Resolved! Im upset

Hi please bear with me im a bit upset orderd some items took ages thing missing from both boxes so tried chat for some help but it says if hard of hearing or visully impaired you have to use a specal email soni askd why no one wouid anser so I kept t...

Is this feedback manipulation/bribery. Against T&C?

I recently purchased an item from Ebay and once the item had been delivered I left my feedback, the feedback was marked positive, although I did list problems with the item "which i think was fair enough" however the seller was not happy and they sta...

Evri lying about Attempting delivery

Over the last 24hrs I've had numerous reports from customers of Evri tracker updating to say delivery has been attempted when this in in fact not true. My guess is that they are having trouble coping with the volume created by the latest amazon sale ...

Seller does not reply to messages about a failed item within warranty period

I bought an EV charging cable in July 2025 and it has failed. It was sold with a five year warranty but is now out of the 30 day return period. I have tried to contact the seller twice but there is no response. eBay's automated response is unhelpful ...

Partial refund

I bought a 'guitar effect floor pedal' and received it. The item has 2 problems:1) One knob-top of the item is broken, the knob still works but the top is shattered. This was not mentioned in the advert. The seller claims the damage happened in posta...

Unfortunately, this seller won't send this item to United Kingdom - help needed!

Hi, I'm trying to buy from a seller in the UK (Surrey). I'm based in Essex. But I can't get to check out as I get the message that they wont send to the UK. The listing clearly states that they do, and they have included postage cost. The listing is:...