Hermes driver not scanned at depot

[will3345]

While im not entirely new to ebay, i have recently started selling some items and everything has gone well until today. 

An item i was selling was too big for Royal Mail to handle so i had to use hermes. I used packlink and paid extra for the compensation since the item was 120cm tall and the only courier i could select that would allow a parcel that size was hermes

On the 10th, i dropped the parcel off at the nearest co-op, the lady scanned it, said everything was in order and gave me a blue receit.

Today i'm looking at the tracking info and it says:

Tue, 11 Feb 2020 7:55 PM N/A Driver not scanned at depot

Tue, 11 Feb 2020 7:34 PM   Entered the Hermes network

Tue, 11 Feb 2020 5:14 PM N/A Collected from the ParcelShop

Mon, 10 Feb 2020 7:30 PM N/A Dropped off at the ParcelShop

Mon, 10 Feb 2020 5:36 PM N/A Order placed

If som1 would mind clarifying for me what exactly does "Driver not scanned at depot" mean? Is the parcel lost for good (which i have no idea how since it is over a metre tall) or was the driver too lazy to scan it? 

So if it is lost, who do i contact about claiming for a lost parcel?

Should i wait until the customer tells me they haven't received anything?

Thanks for reading.

[tressygirl]

Yes,  definitely wait for your buyer to contact you if anything is amiss,  do not contact them first.

I'm not sure of how packlink works,  to be honest I would not use any ' middleman'  as it just opens the door for one more possible problem.

Ignore those updates,  I know the ones on my eBay homepage mean little,  and are often incorrect.   I assure you if the  item has gone missing the buyer will contact you.