Member To Member Support

How to exclude sellers from search results

Hi, please confirm the procedure for doing this, reason being, a search I regularly run is inundated with results from a seller that I do not want to see results from. Cheers.

Missing bid

A potential buyer messaged me saying they had placed an offer and their screen showed I had rejected it, but I never received an offer, what can be done?, Chris

ebay gmbh

Hi, i have a motorcycle part i want to advertise in Germany, can someone point me in the rifgt directoion, i have been told to put on ebay gmbh but i dont know how, thanks Antonio

Delivery to a pick up shop rejected

I ordered an item and selected delivery to my local Spar shop the seller sent by UPS but the Spar refused the parcel and it was sent back to seller. I have selected this delivery option before with success but not this time has anybody else had this ...

rate your item new from ebay

I cant leave feedback on 2 items as ebay has now added a rate you item panel you cannot ignore the box so if you dont fill it in you cannot leave feedback I just bought a book I havent read so how can I rate the item, also I might not read it straigh...

Parcel shows as not delivered

I sold an item and paid for postage, I then hand delivered the item as I noticed the guy lives close by. The item is now showing as dispatched and both the buyer and I have looked for a way to change the status of delivery but no joy. He even left fe...

Card details being used

Hi all ... I made a purchase yesterday night at 23:10 .. 2 minutes later my card details had been accessed in Canada from a company called Bell crdv for £0.00 .. My bank recognised is wasn't right and blocked my card .. I'm just letting everyone know...

Help

Im at my wits end borrowed some one my eBay account and I'm left with the bill my money as nearly all gone I need help struggling with communicating with eBay I need help

Bad feedback left in positive section

Bad feedback back has been left in the positive section. I contacted the buyer and he said he made a big mistake and it was meant for someone else. He said he is very sorry and he not sure how to cancel it ? He want to leave the good positive feedbac...

Fake item

Hi, I have received a fake item, JBL headphones, I can return them but also want to highlight this to eBay as it is a big waste of my time and efforts.

return faulty Flopro greenhouse watering system

Bought via eBay as a guest i.e we didnt use our usual account, so the item doesnt show up.i cant seem to find the help to get a refund and return the goods to the seller.

How do I get a refund for prepaid labels that are un used

How do I get a refund for prepaid labels that are unused. I got the size wrong and the post office would not accept them

LOST PARCEL

HOW DO I GET BACK TO G DEVANGI , IN CUSTOMER SERVICE

Seller not paying for the parts/fees to repair item

Hi all So I brought my son a used bike in January for his birthday in February, when I put it together and tested it the gears were a bit out and I asked the seller if they were like that for him, he said he son said no. I called out a bike mechanic ...

buying a pair of speakers

if i buy some spakers and the seller deliverd them but they are faulty does the seller have 2 collect them

Proof of no-receipt

Hi, currently I have open case for a refund of stolen parcel from my doorstep, because postie left it there without agreement with me. I contacted Royal mail and they send me a conformation that they started an investigation. Ebay will refund me if I...

Item delivered to an address identical to mine but 30 miles away

Hi all hoping for some guidance on an unusual INR. I've been ebaying over 20 years and never come across this. I bought a charm for my daughter's bracelet, days later I got an 'item delivered' message from ebay. The item had not been delivered. The s...

Listing for 14500 batteries removed

I have been selling 14500 rechargeable batteries on Ebay for years but have just had the listing removed and sent the following message.What activity didn't follow the policyDue to product safety concerns, the sale of 18650 and 21700 batteries or bat...

Removal of Vitriolic feedback denied by eBay

I recently sold a video light which the buyer informed me that he had to pay £7 because the parcel didn't have a post office pre-paid label on it yet I have two proof of postings slips when I sent it. I mentioned that I had a similar experience when ...

Buyers getting not given discounts on items.

HelloIam having some problems understanding why 3 of my last for sales got discounts, without being offered to buyers.I sold an item for 8.99, when its listed for 9,99 and only has automatic discount for 2 or more units, with free shipping. Other sol...

Help needed

I have received a request to return an item. I am trying to send a full return back to them and for them to dispose of the defective item. The error message im getting is shown below. Any ideas?

Poor sizing details

Just a heads up to sellers. I see lovely items of clothing for sale but sadly due to a lack of basic information on measurements and fabric I won't risk bidding. I'm a size 12-14 but these days that's not enough information as sizes can vary so much....

Refund & Return

I accidently sent the wrong item to a buyer. they were great about it and sent the item back and I now want to exchange it for the right item. However, I obviously hit the wrong button and it now wants me to produce a refund (which i don't want to do...

Resolved! What To Do When Ebay Cheats You?

Told seller to cancel, they refused. Chat with ebay gets Not Recd case opened so Seller Sends it! Then we Refuse it via UPS & it gets delivered back today. we never saw it. But Seller managed to Convince ebay despite tracking that we had it Yesterday...

Refunds

A seller has agreed to refund me for a faulty item and has asked for my PayPal email in order make the refund. Is it okay and safe to give it to him?

Ebay Un-necessarily Removing VAT Amounts From Zero Rate Used Equipment On Export Sales

As far as i know, you should only remove the UK VAT charges from export items that are new, on used equipment, listed as USED and with a zero rate, there is no removeable VAT, the price advertised should remain as is and not be reduced for export pur...

I listed an item for sale and now I am unable to access my account

I am unable to access my account after I listed an item for sale

!!!

I have recently been sent 2 empty envelopes from an eBay seller.I am not waiting for any purchases.The envelopes came 1 week apart.Does anyone have an idea of what's going on?

Seller accepted my bid & I've been refunded

This morning I sent a counter bid on an item I had on watch from yesterday , the bid was accepted & I paid straight away hours later I'm back online & found I'd been refunded , no message off the seller to explain why so I've left her a negative feed...

Postage unpaid

I made a sale yesterday but for some reason the buyer wasn't charged for the postage, any advice on how I can solve this problem?

THANK YOU EBAY

I just want to give a big THANKs to EBAY. The 1 month zero fees promo you gave me really helped me out a lot.I'm most grateful to you for it. I'm a small seller struggling to pay my houshold bills and your site really helps me to get by. I've always ...

delivery note contains my buyer registration address?

Hi all Apologies if this was discussed somewhere already but I tried to find something related to it and cannot find anything. I ordered some stuff on ebay from a seller and had it delivered, so far so good. However they added a Order/delivery note w...

Buyer did not pay despite 2 reminders from me.

I cancelled the purchase and it got relisted. However EBay thinks I sold an item. Surely it's only sold AFTER the buyer has paid?

Resolved! How do I get to speak to an Adviser

My sign-in seems weird today, I can't get into my site automatically as I usually do, and when I tried to list an item the price box is in USA dollers and measurements are in feet and inches. Can anyone advise me please, I've tried to speak to an adv...

Resolved! credit card rejected when paying insertion fees

I am being asked to pay my insertion fees. I go to the payment page and it asks me to register a credit card. I do that and the card is rejected. This has happened with both my cards over a couple of weeks of trying. They are both VISA cards at a maj...

Return item that was collected in person

An item that I was selling was collected in person. After having it for 7 hrs now want to return it saying wasn't as described. They've instigated a return/refund on eBay. I'm happy to refund once it's returned but eBay don't have drop down box for t...

Unable to accept counter offer from both myself and buyer shows error message

Error message shows, There was an issue processing your request. tried to accept through multipul devices

Pictures

Any one know why pictures have stopped allowing me to supersize them?

HOW TO EMPTY RECYCLE BIN ? ?

I HAVE DELETED UNWANTED MESSAGES TO THE RECYCLE BIN . HOW DO I COMPLETELY EMPTY THE RECYCE BIN ? ? REGARDS

I bought a pair off fake shoes and reported eBay

I bought a fake and reported eBay. Item delivered on 15th April 2024 When said bought made an offer which was accepted. When having second thoughts eBay automatically deducted the money. Arrived, and immediately contacted eBay as fake and was upheld....

Could anyone tell me how you can contact someone who is watching an item to make them an offer. Than

Can anyone please tell me how to contact someone who is watching an item to make them an offer? Thanks

eBay won't remove feedback for buyer giving wrong address on order!? Absurd

Got a buyer a few weeks back whose order was processed, shipped on time via Tracked evri service. order shows as delivered. a week later we get a negative feedback customer stating they've not had their order. reached out to buyer twice - no replycan...

Feed from private to public

How do I simply hange my feedback from private to public

selling fees for trousers

I have just sold a pair of shower proof walking trousers and been charged full fees. I thought fees were free from 8 April.

How do I protect myself from this buyer possibly scamming me?

I could really use some input on whether this buyer sounds legitimate or not. Here's the facts:I'm selling a large item of furniture for £250 that is listed as 'collection in person' and 'cash only'.A very new buyer (member since 6th April 2024) mess...

giving my email address to seller

Is it safe to give my email address and phone no to seller? he says he needs this for parcelforce

Newly listed items

Any idea why I suddenly cannot see a saved sellers newly listed items when she is a seller I've followed for years and she has confirmed she is still listing daily?

Impatient and harrasing Buyer opens INR case just hours after purchase and before l post the item.

I am very upset. Sold an item to somebody who sent several messages trying to get a cheaper price unsuccessfully. Inmediatelly after hi bought it l received more than 20 "panicking" messages asking me if l had already posted the item, how, where, whe...

closed case but sensor has not sent a replacement item.

A seller asked me to close a case for a refund on an item I have not received. They said they would instead send me out a replacement item.I closed the case, I have not received the replacemnt item and now there is no communication with sender.Becaus...

Unfair dispute fees

Hi my name is Craig 19740191 I sold a dvd at the beginning of march to a customer a week later they made a dispute with eBay saying they hadn't received I asked them for a few more days for it to arrive they emailed me a few days later and said it ha...

Active Listings not showing all items

In the last 2/3 days I have listed approx 100 items. 25 approx of these do not show in my Active Listings but do show if I put a search on the item. How can I get them onto my full Active listing

vat

HI CAN ANY ONE HELP ebay have restricted my account asking for vat number or exception letter form h

Why has ebay stopped putting the due by date on the feedback page?

Why has ebay stopped putting the "due by date" on the feedback page?

Garranty for an item that has failed after 2 months

Hi ebay.I purchased the item Order No 386768465673 from the seller. It worked ok for 8 times and now it has failed. It is still under guaranty how do i go about it.Please Help.

st. johns ambulance boer war cap

Dear all, i'm trying to trace this item that was sold on ebay in about 2012 - 2014- i believe it was bought off antiques shop in the cotswold. any information would be appreciated.kind regards (p)

Primary address changed

I just realised the last four things I ordered got sent to a previous address because my primary address setting somehow changed without me touching it - I assume I can't get refunded since i didn't check the details before ordering...do I have a leg...

Buyer's protection

How do I get contract resolution. Company won't respond to emails

Inadequate packaging resulted in empty ruptured packaging being delivered - how to escalate

Hi, I purchased a PlayStation 1 game which was shipped to me in a cardboard-backed A4 envelope. The envelope arrived without its contents, having ruptured and spilled its contents before reaching me. Royal Mail delivered the envelope in a sealed plas...

listing problem

I am trying to list a product,i have filled in all relavent info,when i list it comes back with item specifics not correct,it is correct,tryed to get ebay to help but they don't,any ideas

Selling rim

Hi I sold the rim, but the buyer told that the rim have some rust marks. I checked the photo what he send that what he received, I have the photo what I sold they are completely different rim what he wanted to send me back.please deal with this.

Cancel part of order

A buyer as bought 3 items from me and paid for all as 1 order, theynow want to cancel 1 of the item can this be done or do I have to cancel all the order

Inserting adverts stops working after the firt one or two insertions

The above problem has been happening on and off for a few weeks but is becoming more frequent. I have tried clearing cookies and cache, I have tried chrome, firefox and Edge but all have the same problem. Anyone any ideas? Mal

Ive noticed yet another ebay fee lately refreshing Items for sale.

Ive noticed yet another ebay fee lately refreshing Items for sale. Not only does ebay want a higher cut where nothing sells unless you pay a higher promotion rate and then they take 20% not 13% . Anything below the added 6-7% and nothing sells. NOW t...

Posting

I give myself three days to post my items but randomly ebay change it so that I need to dispatch it the same day the buyer purchased it. That's not always possible so then I get a dispatch overdue notice. Anybody know why they do this?

Classified advert

I have a classic car for sale. A buyer offered the lowest 'buy' price.....didn't pay but now I can't get the advert to go back on without paying again?I have time left on it 30 day advert)How can I sort this as ebay are NO help whatsoever.....

Customs duty France to UK - Will Colissimo contact me so I can pay?

Hi - I just bought an item on eBay from a seller in France. I can see in eBay that it is held us/ not being delivered as there is UK customs duty to pay. But I have had no message from the courier Colissimo - will they contact me and and I will pay t...

Feedback

A buyer has left negative feedback for not replying to a message which was not received by the seller.Ebay has messaged to say:Unfortunately we won’t be able to remove this comment because it doesn’t violate any of our Feedback policies.Suggestions p...

Item sold over 2mths ago

Hi I sold a Hallmarked 9ct gold bracelet on the 11th Feb buyer received it on the 13th Feb.she sent me a message yesterday 17th April saying it was fake what do I do

Selling motorcycle advert

Hi, I have set up an advert to sell my motorcycle and posted last night, it seems to have set up 5 adverts and wants to charge me 100 pounds, I only need on advert at 20, I cannot understand why it has done this

Item not received from feb 3rd

I ordered items totalling £40 on the 3rd feb. Didn't receive the item & the seller hasn't replied to any messages. EBay have now said the case is closed & I haven't received any money back. Can anyone advise me on what to do now?

Delete an error on Buyer Paid section

I currently have no sold items to send. Yet my app permanently says "Buyer paid - send now". And when I have one item to send, my app says I have 2 items to send now. How can I delete the unwanted "Send now" ?

Item stuck on Ebay phone app, but transaction completed on my home computer

I recently sold a motorcycle seat. The item has been paid for, posted and delivered to the buyer. On my home computer, the transaction is showing as being correctly completed, however the Ebay app on my mobile phone is stuck saying 'Paid -Post now' f...

No longer able to promote listings

Hi there, I am suddenly unable to promote my listings.Why is this please? J

posting item

hi allwondered if anybody can help with what to do in the following instancei have an item to post to a buyer with only one feedback and when icome to post his full address details are not there, he has emailed the address in 4 seperate emails, but i...

Adult sex toys

Are all the sex toys listed on ebay uk legal to buy in the UK? Some of them are a bit hard-core.

Postage refund

Seller asking for paypal account details to send postage charges. Not aware that this is acceptable. Thought this would be done via partial refund option.

A seller I recently purchased from has now sent me someone else's item and won't respond to messages

Ideas anyone?I have been messaging the seller for over 3 weeks telling them I have their item and asking them to send me a returns label. Nothing. Their buyer must be getting very fed up by now and so am I. The seller is a newbie and seemed to be hav...

Returning item for a full refund

Do I have to pay for the p&p and how exactly does it work?

Vat number 30 days notice

Can any one tell me if this is fair practice by eBay , in December eBay give me 30 days notice for a vat number which on the 8th of January I applied for a vat number from the HMRC I am still waiting for this vat number it's now the 17th of April my ...

Royal Mail, say delivered. Customer, says not delivered on 2nd class standard postage

I am pulling my hair out. I posted an item via Royal Mail 2nd class (not signed for) , have receipt of postage and the Royal Mail website says it was delivered on a date and time. Customer says she has not received it. What do I do because she has pu...

Offering combined postage to override Global Shipping Programme

Hi -I'm selling 10 comics from UK to a buyer in Germany. Ebay's Global Shipping Programme has calculated postage costs based on 10 separate packages when I can more easily and cheaply send them in 1 package. Ebay has automatically invoiced the buyer ...

Prices shown in British pounds, not US dollar

For some reason my searches now only show item prices in British pounds, not US dollars. I never changed anything in my account and I cannot figure out how to fix this.

Ebay Buyer Protection denied.

Bought a pair of Nike Air Max 95 for my son on 22/02/24..they were brand new and boxed.He wore them on week ends for few weeks ..during easter holidays he wore them daily and you could see trainers begun falling apart...Contacted seller on 06/04/24 t...

How can i remove a mistakenly downloaded photo for a listing photo from a

I mistakenly downloaded a wrong photo for one of my listing but I can't move it or inform a potential buyer it is a genuine mistake and I don't want to cause any false information.The photo is meant for another listing I have of a different type of h...

April Sales (or lack of)

Hi all Has anyone else had a huge dip in sales this month. March was the best month I've had in years but the last 3 weeks have been horrendous. More than aware of the COL etc. but this wasn't a problem last month. Just wondering if something has cha...

Resolved! postage fees ?? on Ebay's new zero seller fees for clothing category

appols if this has been asked is there a postage fee when selling clothing. TY

Contacting eBay support

EBay has stepped in early and closed a transaction whilst buyer and seller were making other purchases so all items could be sent together. Now buyer can't pay for original large item but payment has been taken for the multiple smaller add on items. ...

Resolved! Can't reply to buyer message on selling overview

Hi there. Buyer messaged me to say some shoes I sold on 9/4/24 needed reheeling after 1st wear, they were disappointed & it would cost a lot more than they had paid to reheel. The shoes are vintage & the heels looked OK when I sold them but these thi...

Ending a listing

Twice entered to end listing for 386926702330 and twice it said the page could not be found but the listing has now returned to the opening bid

PARCEL LEFT UN-SAFE PLACE

EBAY NO HELP, HAVE HAD LONG CHATS WITH C/SERVICES AND SOME SAY I WILL GET A REFUND AND SOME DONT????

Gremlin in the works

Purchased 3 fabric items on auction£5.50 - shows Awaiting payment £105.50£8.00 - shows Awaiting payment £108.00£5.50 - shows Awaiting payment £105.50 Holy guacamole. This will the most expensive fabric I've ever bought

Bougt I already collected the item but the seller didn't get the money transferred 9th of April 2024

Bougt an item and paid by card. I already collected the item but the seller didn't get the money transferred 9th of April 2024

Auto Response Bots

I just asked two completely different sellers for additional detailed information about their item for sale and in both cases received the message text 'Hi, Thanks for showing interest in our product. We need to check with warehouse to get accurate i...

Refund

I bought an item and it got broken before it's warranty expired, the seller as me to return the item which I did, the seller informed me she has issued me a refund and it's almost a month now I haven't received the refund yet

Neutral feedback for delivery

Hello, Just wondering where I stand with this one. I don't think I'll get the feedback removed, but just wondering what people think. Sold an item, sent the item the following day (tracked royal mail 48 through Ebay, so buyer would have been updated)...

Need help

Hii want to speak to someone

Return request

Sold a camera that worked fine, buyers now requested a full refund and return of camera stating it doesnt work correctly, im now worried im going to give a refund and be left woth a broken camera,

returns

Been sent a returns postage lable with no adress on it so it wont print

Item lost in post?

Help! I have proof of postage that I sent an item but buyer saying not received? Sent Royal Mail 2nd class but no tracking number as not sent trackedwhat do I do? EBay's help function isn't good. Should I call eBay and if so what number do I call? Do...

Delaying posting

Hi I have sold an item and the buyer has paid but now they have messaged me to ask if I can post the item in two weeks time as they are going on holiday can I do this?

listing over 90 days old

can i retrieve a listing i had thats over 90 days old? the drop down menu only goes to 90 days, anyone got any ideas?

Only part order received !!

New to Ebay ... please can someone tell me how I can chat with an Agent & not an automated system? Complicated problem which I have followed all recommended steps & still not sorted TIA

Refund

Hello, I purchased a book as a guest. However it was marked on the pages so Inreturned it. They have received the book but I have not had a refund. When Inlook for an email for eBay I hit a brick

UNABLE TO VIEW FEEDBACK

When rying to view my feedback I get this:- Sorry. There seems to be a problem loading the page.followed below by a link to Reload the Page I've closed ebay and the browser - logged back in and still get the message.Is anyone else getting this fault ...

Resolved! Look at this feedback ebayer leaves. How can they be allowed to continue this abuse?

Recently bought an item from me, never paid. 4 days pass and I issue an unpaid item strike?, actually is that even a thing any more?. basically 4 days pass and I get to cancel the sale due to non payment. Does he get a strike?, who knows. In days gon...

Problem buyer

Hi I've got a problem with a buyer who missed the delivery of her parcel twice and she said the post office is trying to send it back to me but I haven't received anything she's now saying its my responsibility to trace the parcel for her or she will...

Refund cancelled due to seller’s courier not picking up the return.

Because my item was faulty eBay said it's the seller's responsibility to arrange and pay for the return, this was all arranged but the courier never turned up, I couldn't provide any tracking information because I didn't arrange it and it wasn't pick...

Schedule items

How far in advance can you schedule items for sale

Faulty goods

I bought via business seller a pair of wellington boots last August. They have now split. I contacted the seller on 27 March, sent them photos and asked for directions re return/refund. They said would speak to the manufacturer. I have chased twice a...

I have recently purchased a gazebo heavy duty in white

The gazebo itself is ok but 1 of the side panels is really badly unsightly marked especially with it being white. I have contacted the seller and i have had a reply offering a £15 discount. This i have refused to except requesting a replacement side ...

Reclaiming fees for unpaid items

Is there a way to reclaim fees once the item is sold but the buyer charges their mind or does not respond to messages

Watch List Ended Items

The Ended Items on Watch List have disappeared! This was a very useful facility for estimating current prices or checking how bidding went

I purchased a UPS with shipping value of £19.99, the sender shipped not to the primary address !!

I purchased a UPS with shipping value of £19.99, the sender shipped not to the primary address (Cardiff) but to Birmingham (my address in 2007). I have purchased over 280 items from eBay since and all came to my Cardiff address. When I contacted the ...

Refund

Hello,I have sold the computer however I added a thing as "promote" which was supposed to take 11% but ended up taking 30%.Therefore I do not want to pay over 300 pounds just for fee.I want to make a refund ,but it says that only 700 will be returned...

Item Not Received

I bought the product, but the seller said that he damaged it and could not send it, it is too late to cancel the order, what should I do? how I can get back money?

refund - seller has agreed but don't know how

HiI bought an item and realised wrong thing. It was an offer that seller accepted so payment went through. He has agreed to cancel and refund but then he said he tried and was going to be charged £40 by eb ay for cancelling so didn't want to continue...

Restrictions selling Account

Hello sir, I hope you are doing great there. My selling account had restricted on 27th March due to not providing to my all sold orders tracking id numbers. I have sold 62 orders four of them have already refunded. Now we have providing 52 orders tra...

Buyer claims item not received but Royal Mail Tracker says it has been delivered

What should I do if the buyer says they have not received an item when the Royal Mail Tracking says it has and has a signature?

Hi

Hello there I'm still waiting for my item to delivery to my address what's wrong with it took to long now can you please check this my ietm

Buyer not collecting but paid

Hi. I sold an item, collection only. Buyer has paid. I have sent many messages with my address and times he can collect. He just messages me back asking when and where he can collect. It is like he is not reading or not receiving my messages. Unsure ...

Wrong item in envelope

Hi, l received an item packet of Twix instead of the cat item that l ordered l'm about sixteen pound lose as the seller sent chocolates instead, they must be so desperate for money that they're sending other items in the post and how do you prove tha...

I sent the wrong item from UK to US using the Global Shipping Programme

I sold two books (one lot) to a buyer in the United States and sent them from the UK using the Global Shipping Programme. Unfortunately, I somehow managed to get one of the books wrong. I'm happy to accept all responsibility and refund the buyer in f...

BuckLancer EShop

HiHas anyone heard of the above?They are offering a 5% commission (25% of the profit) If i allow them to sell car spares through my account.Scam?Legal? has anyone got any ideas?

Contact an unsuccessful bidder

Is there a way to contact a bidder who's bid has expired - I have their id, but there seems no way of contacting them

Ebay refusing to accept Virgin Money

How do I get ebay to accept my Virgin Account to accept payments

Return Label

Hi, the seller has agreed a return but it has been 5 days and they have not provided a return shipping label. There are no agents available to escalate. I don't know what to do please?

Best offer posting to click and collect

Trying to put in a best offer but then goes to PayPal auto payment and doesn't come up with a click and collect option (only gives my home address) Is there an option anywhere to change to click and collect. (Item is available for C&C at normal biddi...

Seller no response

I have a question about an item id love to buy but despite several messages over 3 days the seller simply doesn't reply

Unlimited Duration of Listings

I understand I pay fees when I sell at item, but can I allow my listings to renew every 7 days indefinitely without incurring listing fees? I read somewhere that only the first 8 weeks are free.

Evri postage collection from home

When setting uo postage with Evri how do I select to collect from my home

how do I get to live chat on ebay?

There seems to be lots and lots of fake artefacts for sale but eBay do nothing when you tell them.

So many fake artefacts on eBay. Simple research for the admin staff could prevent this. Think eBay only cares about profit not their customers getting ripped off.

Return

Trying to return item for refund but no one will accept it at pick up unable to get eBay to change to pick it up from address please help can not find anything on eBay to help

Notifications aren't available at the moment message

I have been getting "Notifications aren't available at the moment" for a few days on my desktop PC , I havent changed any settings , and cant find help on ebay 'contact us ' subjects. anyone know whats going on?

POSTAGE CHARGES

I ended up paying additional postal charges on mailing an item to a buyer (Post Office) and took the hit. How do I increase the postal charges to cover this again on a item currently advertised?

Viewing bids on my items for sale

I am quite new to this. According to the app, I have one bid on my item for sale but I can't see it. How or where do I need to go to view this and hopefully any future bids?

Does eBay have the right to pass on my phone number to a seller?

I have received a very 'chatty' text message from a seller, promoting their shop. Although I have blocked the number, I have never had this before. I cant see where eBay has the authority to share my number, and how to decline assumed consent to stop...

paypal

From looking at some posts regarding eBay changing its Paypal policy, I think it's long overdue because, about thirteen years ago, they got into stuff over that when a court in Australia ruled that eBay can't dictate that buyers use Paypal. As for th...

Return parcel not arrived

Parcel has not been returned

Item not received

I bought an item and the supplier kept on telling me that everything is okay. Bought on 22 November 2023 and now the tracking number is even showing that its expired. The supplier is not co-operating. What should i do?

E juice

I bought some E juice and was sent the wrong one , seller sent me prepaid postage, sent item back but have not received the item I ordered, ebay has closed the case as the seller says its be delivered which is the first wrong item

Sellers not sending item ir responding to messages

I've been trying to buy the same thing from 3 different sellers over the last few weeks for the cost of about £10 each but when I order this item it gets relisted for triple the price and my order never gets dispatched. Then I have to wait up to 2 we...

Buyer location research for sellers

Hello, I find that a significant proportion of my UK sales sell to buyers in a specific region and a particular county within that region. Terapeak allows Buyer Location Research on a country by country basis but not by region, state or county. Has a...

non delivery of order.

elivery date was 10-11th April. not arrived. ordered as aguest. BIG mistake. keep going round in circles trying to trace order. keeps asking me to sign in & then says already registered & cant get any further.

payment not recevied from ebay

no payment fom the 11th may but i have had payments from 13th and 14th may which have gone into my bank i need a contact telephone number for ebay support auto answer

Hi, can anyone tell me if I will get charged if I let a buyer cancel their order from me?

Adding international postage to a listed item

I am selling the item # 196345557924, that has an active bid.In original listing I offered the postage for UK and Europe only.I want to add international postage to USA and Canada. I tried to change postage settings in 'Revise Listing' , but I'm not ...

Resolved! I have bought and paid for an item but the buyer has said its been stolen

Hi everyone/anyone I bought an item last week for over £1000. The seller has now said the item was stolen from his garage (even though in his listing he stated it was kept inside his house). He has said he would refund on Friday morning and is not re...

Selling limit Request

Hi guys, im currenlty trying to sell my collection which have over 100 items and price ranged from few pound up to £100+, Been trying to get a increase limit for months but ebay just increase like 3-10 limit at a time each month and I currently have ...

Delate negative feedback I gave to a seller

I need to delate a negative feedback that I wrote but your sistema can't find it

fraudulent listing that eBay says is fine

eBay item number The seller's listing states condition is "Opened – never used"Description states "Great used Condition" One of these cannot be correct - there is a clear contradiction with this listing.I flagged to eBay ansd its response was:-"What ...

EBay has reset my delivery address

I've been waiting for an order to arrive, I've gone and checked my account and somehow eBay has reset my delivery address to one that I haven't been at for 10 years! It's too late to cancel the order, and it's impossible to get in contact with eBay! ...

Problem with bid message

Buyer is getting this message, I have had no problems with this or any other buyer, no one in blocked list & nothing ticked in preferences any ideas please ?

Refund query

I purchased two items off here ,both didn't fit so sent back & asked for Refund from seller and they had until 9 April to respond and they haven't .How do I actually call someone on here ?I am not getting any answers from the automated or help sectio...

Payment query

As a new seller I didn't realise my payment for a sale would be held by ebay for 14 days. Item has been despatched but I have no payment

Selling something twice

I have bougth an item, the bidding history clearly shows that... despite this, the seller said, that ebay sold something twice and wants me to cancel the transaction.Can this happen?

Paid £5 to post office there’s a fee to pay before can be delivered

I have paid £5 to Royal Mail before can deliver item. Paid the £5 and now delivered. A tick to say Counterfeit Stamp which is a Royal Mail 24postage paid GB. This was and order that was placed 5/2/24 that was refunded as not received . 2 seat belt bu...

Why

Why when u go to order something everyone's on holiday and can't get it...lucky things

How do I get help with two gift cards that I rubbed too hard and removed part of the code

I rubbed part of the code off two cards

Order no 06-11368-03095

We have received damaged and not the brand discripted.Seller been informed and refund partial paid price not full amount.

Pick up notification?

I have received no notification from ebay abput the parcel arriving at the shop. I therefore, cannot pick it up? What should I do?

Ghost busters charger doesn’t charge

Hello I bought my husband a ghost busters wireless charger and unfortunately it lights up but it doesn't actually charge the phone at all, I did try and contact the seller who quite frankly was less than useful.

Tracking service

Does anyone know who is in charge of the tracking screen when postage is purchased through eBay?Customer placed an order today at 1.26pmI bought the postage on line through eBay about 5 minutes later....Tracking said number was provided at wait for i...

help setting up an additional ebay business account with good selling limits

How do I contact eBay to open an additional business account with good starting selling limits? My primary business account has good standing and 150k positive feedback.

Postage

Despite booking my parcels with ebays postal service. I am finding that they are not being registered for pick up somehow?despite me paying the extra for collection rather than drop off. anyone else experienced this?

UPS failed to pick up AGAIN

Despite booking my parcels with ebays postal service. I am finding that they are not being registered for pick up somehow?despite me paying the extra for collection rather than drop off. anyone else experienced this?

Resolved! Clothing fees - women's stockings

Good morningNow that there are no fees for selling clothing, please could you tell me if this includes women's stockings please? I know there are still fees for selling shoes. I am assuming that stockings count as clothing but would appreciate confir...

Returns policies for selling a car

Hi I am trying to list a car for sale but ebay won't accept a no returns policy.. si am i supposed to give a 14 dat free return on a car.... Please advise.. Thanks

Selling

Hi, help please I have sold an item, and marked it as it's been paid which they have via cash on collection. But it's on the dispatch page asking me for a delivery ref number I'm terms of posting. How can I resolve this to confirm the seller has coll...

Packlink Evri Delivery woes

So I sent a product and it didn't arrive for 2 weeks. ebay Tracking link said (Your parcel is at the delivery depot and we'll let you know when it's out for delivery), after 8 days it still had not arrived and the buyer questioned it. I contacted Pac...

Special offer

I want to give a special offer price to those who have viewed/ are watching my item, but can't find how to do this. Can anyone help? Thank you

Customer couldn't choose click and collect

We had a customer that couldn't choose click and collect. Does anybody know of any known reasons why this might occur? Unfortunately (for us) they were able to choose a different supplier and order from them using click and collect. The customer said...

Refunds

How do I refund a refund???? EBay have refunded me after I closed a case

Return not credited

I received two pairs of shoes in one package. They didn't fit so returned them in same package together but am only being credited with one pair and they are asking me to return the other pair which I have already returned. I am going round in circle...

Refund

Hello I wonder if anyone can help.i have become very frustrated and disappointed at EBay lack of communication. I have on numerous occasions contacted the help centre and asked to speak to an agent and this has been refused.I did speak to someone who...

VERIFICATION ON BRANDED TRAINER

Hi I'm selling Dior trainers on ebay and some one messaged saying I have to send them to ebay first to clarify if they are genuine or fakes. I have clearly stated that they could be fakes because I haven't a clue and I would leave this to the buyer t...

ending a listing but selling to the highest bideer

I want to end my listing but sell to th highest bidder, can I do this and how?

Seller does not answer

I have bought an item and tried to contact the seller befor paying it, in order to get the pick up address and the dimensions of the item, because I wanted to hire a company that picks it up for me. There was no answer for more than a day, I have pay...

Resolved! Additional postage charge

I bought an item from a lovely seller but the post office refused to deliver it saying that insufficient postage had been bought.I paid the additional postage of 3.50 looking at the postage label it says large letter 0.75.i weighed the parcel it was ...

Funds obstacles by ebay.

My wife and child of 2.6 years got hit by a motorbike. We are short of funds. I sold an item long ago to get as much cash in as possible to help costs. Ebay cause delay and because heart condition I am getting frustrated that can cause heart issue. T...

Posting

Can I send a item in a post box? If so do I have to put my own stamp on or do I just need the eBay label? Thanks

Resolved! Lithium battery return

I am trying to return a lithium battery as it does not fit the stated item, therfore is not fit for purpose. UK postal restrictions don't allow lithium batteries to be sent unless contained within a device, such as the laptop. I have told the seller ...

Ebay announced new Postal prices

Hi, recently Ebay announced the new Royal Mail Postal price changes. It states that Tracked 24 and 48 (large letter) was being reduced by 20p. But in fact put it UP by 20p for purchasing labels online!!! I tried calling customer service but got Berli...

Refund

My refund is going to the wrong bank account

nectar

H I used 10000 nectar points 14th March to buy a item and when going to check out it took the funds out of my paypal account now i cant find the vocher that was set up or when i go in to buy something else it still not comes up and as not gone back t...

Resolved! Seller says they cannot post item and wants to issue a refund instead of sending it. Is this safe?

I paid for an item on 10/04/24, which had an expected delivery date of between 15/04/24 and 22/04/24. The seller contacted me on the 15/04/24 to say, "...the item you purchased did not pass our quality test, so we cannot send it to you," and that the...

Error when generating label

Hi, can anyone help, I am getting an error code when trying to generate a postal label - ' something went wrong and we were not able to generate the label' this has happened a couple of times now, this time it's not allowing it at all either on compu...

Selling Product

Good morning I have a professional Canva account that I don't use and I want to know if I can resell them on ebay ?

Postage

this is my first time selling an item on eBay. I was wondering if I can trust the seller sending me a courier to pick the item up or is it like a marketplace that there are dodgy people and we cannot trust?

Trying to return an item seller will not send returns label saying it will and not wanting to refund

Trying to return item, seller will not send return label, coz it will cost them too much, and told me to sell it on, will not refund me

I think I have been scammed by an eBay seller

I paid for a buy it now item (stamps) last night. Since then, the seller hasn't responded and when I click on the sellers account, it returns an error message "no search results" and "0 results". How do I report this suspected scam to eBay and get a ...

Combined postage query

I'm confused! How does eBay work out fees if I refund seller for combined postage after they've paid. Will they regard this as lots of sales and charge 30p for each item? Do they take fees on the total amount paid before refund? Or after refund? Buye...

Not able to list

As anyone experienced problems when eBay keeps asking to verify my phone number when it is correct this has been going on for 2 weeks spoke to 5 agents they are useless. Any help would be appreciated.

removed listing

I listed a taxidermy macaca Fascicularis monkey which is not endangered species CITES Annex B Appendix II and ebay removed my listing. Can somebody tell me why? Thank you.

Hi guys payment issue for make offers ? Help pls

Hi guys am I missing something ? Noticed when placing a offer im now asked to add credit card or bank details, it shows I have PayPal already for payments but has a red mark by it and making it impossible to complete the offer , I updated eBay app bu...

Resolved! EBay asking me to return unknown chemicals

Had a dispute with a seller where he sent "new" containers. They have turned up with chemicals in side. Raised a case with ebay they found in my favour. However they have asked me to return the containers. But as they have an unknown chemical I can't...

Dispute with seller -

Hi I recently brought a new shaver, within two weeks the shaver has stopped working. I want to return the faulty item, but the seller has not sent me a returns label and seems to be delaying. I would like ebay to get involved but do not have that opt...

listing items

Not sure who can help but can somebody explain simply hoe the Featured Selling fees work, as I listed 1480 items (free listings) and the next month I removed 450 listings which had not sold and had sold 50 and uploaded 500 new items to keep the stock...

refund

hello there, my parcel has been missing for over a week now. it says its been delivered when i havent recieved it. i was at work all day when it said it was delivered, and none of my neighbours have collected the parcel. i am getting quiet frustrated...

Listed items not showing in shop

Hi - we are a charity and use the charitable shop for selling our donated items. I have 86 items listed as active, but if you go to the actual shop it says I have just 7 - I have looked at the settings and cannot see how to resolve this - has anyone ...