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Seller News: August 2025

Get the latest updates for stronger protections and smoother selling.

Weekly Chat with the eBay Community Team

Open every Wednesday from 2pm-3pm

Community Mentor Programme

Experienced eBay sellers and buyers, helping other users with all things eBay.

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Ebay can't see buyer's messages

Hi, whenever a buyer tries to message me about anything I receive the message "Your buyer has reached out about their order. Since you used Simple Delivery, we'll work with your buyer directly on any delivery related questions." My only delivery opti...

Delivery charges removed as item collected

My Buyer decided to message me to collect an item rather than having it delivered but after collection he has no way to update eBay that he has collected the item and the item is also showing as - despatch pending on my sellers page. how can we both ...

faulty item, long running dispute

I bought a kneeler chair in April and it was ok but the backrest soon started falling apart because it hadn't been well constructed, so I asked the seller to replace the backrest. After some exchanges they said they'd send a new one when they got the...

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Removed item

Hi everyone. I have a problem with a removed from Ebay item. It is spinners toys and I have sold ine, however anytime ebay remove it for some policy issues, I appeal, and the list the item back. But now after appealing Ebay removed the spinners total...

No viewings, new to eBay

Hi I have listed a lot of items as I'm having a clear out.Although non of the items have any views at all and when I search the items on the browser they don't show up.Quite new to eBay so unsure why this has happened? Thanks

Not paid

Sold two items clicked on postage label to get the addresses, decided to post 1st class recorded delivery Royal Mail, it confirms delivered but my payments are still pending

Return postage

I am going to be returning multiple items to one seller but eBay is only giving me the option to return each item individually.this means it’s charging me £3.24 per item. I’ve tied contacting the seller with no response to 5 messages now.what do I do...

unjustified buyer return

buyer has claimed that the golf trolly battery and charger did not work and requested a return. I exchanged messaged with the buyer to explain how to use the charger to charge the battery but the buyer insisted the battery was not getting charged and...

Faulty electrical item & seller is ignoring me

I bought a bathroom cabinet that needed mains wiring, in February. It was wired in last week. One of its features doesn't work - the shaving charging point. The light, bluetooth and demister are all fine. I can prove to the seller that it was only wi...

Incorrect Yearly Total

I sold an item for £227 and it was added to my yearly total... A few days later, the buyer asked me to cancel the order, which I did, but it was still in the total. I sold it again, this time for £170 but had to cancel it once more before finally sel...

Resolved! Rug ordered not what arrived

Purchased a rug from Pakistan 'antique runner' looked attractive and cost over £200. Today it arrived. Unfortunately its a similar but not the same rug. I want the rug I thought I was purchasing as shown in 10 photos plus a video.This is the first ti...

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Sending a refund with a case open

Hi all, my buyer opened a case for an undelivered item which has been returned to me. I want to issue a refund but the platform won’t let me do that while the case is open. Apparently the case should be reviewed in 48 hours but it’s been a week!how c...

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Simple Delivery

I've just put my shop on time away as I'm off on Holiday on Monday. My message for this explains my misgivings on SIMPLE DELIVERY. Your thought and comments please.I'm taking a break on holiday for 10 days then keeping my shop shut pending any positi...

Ebay Seller will not refund a defective and dangerous electrical item being sold on ebay.

I would like to speak to an ebay customer support person by phone. The seller of the defective and dangerous heating pad purchased in May (which died in 2 months of hardly any use) knows how to give the buyer the run around on ebay. Today when I saw ...

Misleading or inaccurate product information - Focus Dashboard Headlamp Switch Cover.

This is the first time I have posted so I'm not sure if its the right way to go but have tried to report the issue to Ebay and I just go round in circles. I would just like to save other buyers problems. I have looked at several sellers selling this ...

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Unopened Royal Wedding Ale from 1981

I am trying to list 6 bottles of the above from Charles and Diana wedding but have had my listing removed as it falls foul of the alcohol rule, yet there are other similar Royal bottles allowed. The contents are clearly not for consumption due to age

Selling and Postage

Hi,I am new to selling and sold my first item last week. I didn't realise about linking the postage to Ebay, and am still unsure about it, but I posted the parcel to the address from a local post office and received a tracking number. Will this affec...

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Unable to send buyer offers

Is there a human who can help? I am frustrated not to be able to speak to any human being at eBay! I have numerous watchers on my items but I am unable to send them offers. I used to be able to do this before but I cannot anymore

UK Only search filter not working

Recent issue has come up - I've got a browser extension that forces UK-only item search results, but international results are still appearing. I tried ticking "default" and then "UK only" to make sure it wasn't the extension failing, and it didn't w...

Is anyone else out off by the changes eBay has made to selling items it has put me right off

I sold a good number of items earlier in the year but went back to list more items recently and so much has changed it has put me right off now I listed an item but then looked again and it had click and collect on it which I don't do also it appears...

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Warning: International Shipping

Beware, all you shellac 78rpm buyers and sellers! International Shi*ting (USA to UK) criminally repackaged a perfectly correctly insulated box containing 3 x 78s. Two arrived separately in a non-reinforced plastic eBay envelope. I shook the shards ou...

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Posting to Jersey channel island (UK)

This is wrong !!!!!!! 10 years plus buying things on eBay and now why eBay is taking JERSEY CHANNEL ISLAND out of the UK POSTING WHEN JERSEY IS PART OF UK !?!?!?just to make things more difficult for people from JERSEY AND THE OTHER ISLANDS AROUND or...

Pending payment

I sold an item 11 Aug. The buyer has received this item as it was tracked and signed for. EBay STILL has the payment as pending and states that’s because the item has not been delivered. Every time I go through customer support or help sections it ta...

Money pending

I have about £119 in balance.I sold another item (£16) which makes it £135 the buyer asked for cancellation which I did and sent them their refund (£16). So I'm back to my £119 but they now have balance of £103 and £ 16 pending why have they done thi...

User avatar by • Engager
  • 88 Views
  • 2 replies
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Return label not sent

I've received a damaged phone case, I've requested a return, the seller has agreed and they've told eBay that they've sent me a returns label, but they have not. I have messaged them 3 times asking for a returns label but they just say don't worry?

Graphic card

Hi Everyone.I sold my graphic card after sending to buyer who don't have any feedback member since 2017. Buyer open a case that he want return item reason not fit but on my listing was that I don't accept returns. I have 130star on ebay im trusted bu...

Refund me

Hi I have 1 question if I sell it 1 product and the buyer ask the refund after 40 days I have to givE or no thanks

Problem with invalid post code

I have sold in item. Buyer buy a paid for item and postage. Address and postcode was done sent to me and I tried to print it out the postage label from the eBay app. The app said that the postcode was invalid the buyer said that it was the correct po...

Fee for private seller

Hi ! I sold ear buds on ebay for £26 after deducting postage my net was 23.04 but in my ebay balance i just received 20.01. I can't understand this issue which type of fee deducted by ebay

descriptions on listings have got very poor

i buy and sell on eBay but the descriptions on the condition or items has got very poor. it seams sellers are happy giving you a potted history about Susie Cooper , and saying what it once may have been used for ? but they miss any details of the ite...

Seller performance

I'm a small seller, but my sales have almost stopped. I used to sell 3-4 comics a month, but have noticed since the imposition of buyers fees & higher postage costs, even though I offer free postage that ebay sales have stopped. Is anybody else exper...

Seller not co-operating

So, I've had a message from Evri via their tracking.... My parcel has been destroyed completely. I've messaged the seller, who is refusing a refund without the item or photos. I've sent them screenshots of the evri tracking. They just became hysteric...

custom postage

I am trying to apply custom postage to an item valued under £10, and to be sent letter post under 100grams but can not get anything except simple delivery. I can see from other peoples listings that they have managed it. HOW, please help

I cannot view all listings

I can still view items I have in my Watch List, but if I choose 'seller's other items', although the number of items they are selling shows, the items themselves do not.This only seems to be private sellers, not business sellers

User avatar by • Visitor
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Product recall

I got a message from the eBay team to tell me a scooter I bought has a safety concern and I should contact the supplier for more info but they have set the contact supplier not to receive emails

Delivered but showing overdue postage

Hi, I used Royal Mail to send a small package instead of eBay’s new prepaid labels but there was nowhere to add tracking as before. I have proof the package has been delivered but it’s showing as ‘overdue for posting’ still on my account. There’s lit...

Resolved! item not received

buyer says item not received but status shows item was delivered so how i can manage this i upload the tracking on ebay and ebay status is also showing delivered

item was collected from seller on my behalf, at home i found issues, sellers listing dosent describe

i made an offer on a car door, photographs and listing it looked fine, as i was at work, i made an offer and the seller accepted, i paid through ebay and my brother collected in my behalf, they loaded the item into my brothers car, when he got to the...

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Fossil Dolphin Tooth

I've had a post with 5 Miocene Fossils removed. 4 Shark Teeth and a Dolphin Tooth. The bot obviously thinks it's a modern Dolphin Tooth and so restricted and not a 15 million year old one. How do I appeal this?

No help

Sent brand new mobile back as plug overheating (this was after seller agreed)Not charging Phone sent back Monday afternoon , So arrived with seller Tuesday afternoon Low and behold Wednesday about 2pm a e mail saying nothing was wrong with phone and ...

REFUND

I wanted to return an item so ebay sent me a tracking label which didnt work so I purchased my own label via royal mail 24 tracked.I cant get in touch to even speak to somebody from ebay to tell me this and nearly a fortnight since i sent it back to ...

Search Results not displaying proprerly

When I search for an item and select "UK Only" the resulting list of items is exclusively from International Sellers - no UK sellers appear. I don't understand why it has started to do this. It will say, for example, 13 items found, but then not show...

Return help needed as seller

Hi we are a buisness seller on ebay for over 15 years selling used vehicle parts we have always acknowledged our return request and dealt with them swiftly even refunding when buyers have abused the return procedure but this is now getting out of con...

Selling

Never sold or bought on eBay but had an account for last 5yrs. can’t see whereadd my bank details for payment transfer from a Buyer ORRectify ‘Invalid schedule start time’please help me, thanks.

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Shoe

I order shoes and I when I receive it it turn out it’s fake I request refund but the seller not replying

What has happened to eBay?

Since 2009, I have been a committed eBay member, active both as a seller and as a buyer. For 16 years I have maintained a 100 percent positive feedback record, which I believe demonstrates not only my integrity but also my consistent commitment to fa...

Help with listing

Please help. I'm trying to list a cutlery set of six fish knifes and matching forks. I get message saying can't sell under 18 sellect ok. But nothing happens to my listing. What am I doing wrong please. Any advice

Pattern of Fraud? High-Value Items “Lost in Transit” – eBay Needs to Step In

Hi all, I wanted to raise an issue that’s becoming increasingly concerning, especially for buyers of high-value items like smartphones. In recent weeks, I’ve had multiple transactions where sellers dispatch items via Royal Mail, only for the parcel t...

Hi I think someone is trying to scam me it has happenes four times now there was one just now

I have had orders that never pay they are always from new member name asking how quickly I can send as its for their "mom" they tell me they live in the USA but their mum lives in London and im supposeto email her they send a photo.of a email address...

If a buyer doesn't return item do i have to refund ive already paid postage for it to be sent back.

Buyer insists she's posted item back, accusing me of it being delivered but not wanting to pay back. I've checked on delivery still says accepted at their post office 8.08.25 but no other delivery status. I've tried getting ebay involved but not much...

Ebay rejected my message to buyer with contact details for collection of item already paid.

Ebay rejected my message to buyer with contact details for collection of item already paid. I gave phone and email details but ebay refused my message implying that it was outside ebay ground rules. But ebay knows that the transaction has been finali...

Craft knife set

Can anyone help me i have a load of craft knife sets and when they are listed ebay remove them and i want to sell them properly with the age rating etc but when iv tried to do this it keeps getting removed? Is there a way i can sell these on ebay i s...

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I won a bid and seller falsely cancelled

I made a bid at the initial set bid price- no one else bid and I therefore got a bargain. I received a ‘you have won notification’. Shortly afterwards I received a note saying the seller has accepted your cancellation. I contacted seller and he accep...

Collection

I’ve sold Drill items on eBay, the buyer does not want to go ahead with the The purchasehe reckons it’s too far to travel to pick this item uphow do I re-advertise my product?I haven’t received payment

Item I bought

Hi so I was looking at the progress of an item I’ve bought and trying to contact the seller but it says no longer a registered user what does this mean for my item

Cancellation declined but no refund or item

I tried cancelling my order but that was denied a few days later, but then never ended up receiving the item. The seller has also since stopped contact with me and no longer replying. This chat was from over a week ago. I don’t care if u get the refu...

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Postage

Hi, I've realised the label for my item I'm posting out will only cover a very small box. My item will only fit in a medium box, is there a way I can still partially use the label but pay extra for the larger box at post office?It's royal mail / forc...

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item location

site telling me to add item location but wont give me option to do so .. all addresses match in my settings but keeps asking for it

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Messaging a seller

Hi. I'm trying to send a message to a seller, but they don't get delivered. I didn't receive my item, as I had to delay delivery due to family illness, and bereavement.. Now my last messages have been ignored, and they won't go through at all. Is a b...

Buyer protection and Money Back gaurantee. No online agents, no phone calls

I have been trying for an hour to get an update on my Money Back Guarantee case. This is going to take so long that the seller will get the item returned as it is stuck in a postage depot, plus my money. This is beyond annoying. What happened to live...

Seller shipped to wrong address then pretended to reship but did not and made me wait 30 days

Hi everyone, I’m looking for advice because I feel I’ve been tricked by a seller and left without protection. I bought an item for £71.28. The item never arrived. Each time I asked about it, the seller told me things like “don’t worry, it’s coming”, ...

Buying a saw blade

Hi. I’m trying to buy a table saw blade but I don’t have a credit card to prove my age. is there another method as debit cards are not accepted. Thanks for any help.

Getting paid for item if I deliver persoanlly

Hi hope you can help , I have sold an item with the seller (me) paying postage via Evri but the buyer is local and is easier for me to deliver the item personally , will I still get paid without printing off the delivery address postage label and how...

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False bids

Could any one advise please I am fairly new to selling on ebay I recently sold a bike for £970 a couple of days later the byer messaged to say he had £1000 at the time of bidding and his dad had stolen £400 leaving him only £600 I told him not to wor...

reactive account

Hello,I have noticed that my account has been restricted/disabled, and I would like to kindly ask for clarification. Could you please let me know the exact reason why my account has been limited?If you require any additional information or documents ...

no goods recieved

i have purchased a dvd from ebay seller- have not recieved the item-ebay have withdrawn this seller- i require a refund as this appears to be a scam-no joy from ebay - is this lack of intrest acceptable.please advise .

Courier losing items and arriving broken

Hi! I don't know if others are losing money and fed up with items being posted out through Evri - not as much Royal Mail and either just not arriving, or when they arrive the contents are broken. In one week, deciding to sell my treasured Denby servi...

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Collected item still shows as "Awaiting Dispatch"

About 3 weeks ago a buyer messaged me wishing to collect in person. I advised her to pay through eBay and select the "Collect in Person" option. She did this, then informed me that she was local and would collect the same evening. Unfortunately the b...

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Refund

On the 27 of mars i don't no what happen you charge me £149.99 for somthing i haven't ordered or recieved i spoke to ebay for refund they said after 8 weeks now is 5 months nothing happen.

Do I need a static IP for ebay uk

I am starting to sell on ebay UK as a limited company. I am just confused about IP and device issues. Do I need to buy a static IP for ebay seller account or I can just use my usual home internet( it will have a dynamic IP). Can I use my data sim as ...

User avatar by • Member
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  • 1 replies
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Promotion fee

Hello - I found a buyer for something on another social media platform and directed them to pay on EBay for buyer seller protection. However, I had accidently selection promote item on EBay when I listed it. And the buyer was not found in EBay. How c...

Resolved! Sender shipped via Royal Mail to pickup point and they refused delivery

I ordered an item to be delivered to a Click-and-collect location, and the seller shipped it to that address via Royal Mail Special Delivery. When it arrived they refused delivery; and on the Royal Mail order tracking page it says "Returned to Sender...

Item location problem

When trying to post an item ,a problem comes up saying item location,I can't find a box that askes for that and my address is correct in my profile ,what do I do please ?

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Restricted Adult Items Policy

Ive just had a coin removed by Ebay because it has conflicts with the restricted adults items policy.There are other sellers on Ebay selling the exact coin. Is there any way I can appeal this decision.Thanks

Postage Issues - Yodel

Hi. I have been an avid user of eBay for 20 years now but i am really finding the latest updates unhelpful. A further example has been posting. I have selected only courier I can use is Yodel, this has then been paid for by the buyer, but my printage...

Item not in purchases

I purchased an item last week, I have gone to check status in purchasing and it is no longer there to see. I have an email received Friday stating it has been shipped? Could this be a fraudulent order? Any advice would be appreciated

Selling

HI I put an item on sale on eBay, I got a buyer who had placed a payment for the item. The buyer came to my address to collect the item as mentioned in the description. I need to get a collection code from the buyer, I contacted the buyer several tim...

Return Label link not working

eBay emailed me a link for a return label, on an item for which I already have a refund.The link does not work on either the email or the eBay website.How on earth do I actually tell eBay this, as their 'contact us' link keeps taking me round in circ...

Cant receive returns label!

I received a faulty item. Buyer has refunded me no problem and said he's paid for return postage. I had the messages from ebay asking me to return the item, and there is no label. Like, there is no label to return this item anywhere at all. I've spen...

Buyer by a buyer

Long story short, I sold an Apple Watch, the buyer then requested a “Returns Label” I asked if there was a problem to which he claimed it was a FAKE, I sent him the original Apple receipt which matched the serial number on the box (that I packaged it...

The GSP appears not to work for uk sellers - it just defaults to 'contact the seller' every time

I posted about this under a different title a couple of days ago: https://community.ebay.co.uk/t5/Member-To-Member-Support/I-have-an-offer-from-an-overseas-customer-How-can-I-check-it/td-p/7913313/jump-to/first-unread-message I am reposting it with a...

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  • 4 replies
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Fake products

Helloplease can someone help me, I’m so angry as after reading reviews, the seller knew this issue.I bought Hero Skin patches and they’ve irritated my skin very badly.What are my options? It’s just I have agoraphobia so can’t get out to return them, ...

Less payment

Hii sold one item where I earned £7.59 after deducting eBay fees but received into my eBay account £4.78. I didn’t understand where the rest of money is gone?

Counterfeit item

I listed an item which was a genuine Audi part but it got withdrawn saying it didn’t conform to eBay’s counterfeit policy.i then challenged it but they’ve come back again saying it doesn’t conform but can’t find anything to tell me what it should say...

User avatar by • Member
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  • 1 replies
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3hour 10min on call to ebay

Waited an hour on the phone and patched though to 4 to 5 different departments and people. if ebay worker don't no how to fix it they put you from piller to post I'm not sending the item as the money will not be sent to my account am so so angry it's...

ebay postage

I sold items on ebay, after payment ebay produced a link to a postage label. I never used this (I posted directly myself) I never printed it.Yet ebay have charged me for this postage and taken the money?

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Add / Change Paypal ?

Anyone else had issues adding or changing their papal account ? I need it for some Parcelforce payment options and I cant add a paypal account ? Have searched online and seen ppl having the same issue as far back as 2023

£10 reward

I was offered £10 reward to open and use the app instead of the website.I have downloaded and used the app for the first time.Where is my £10 sitting.

How feedback has changed

I've been using eBay for 25 years. Early on, feedback was regularly left for sellers and would be a brief remark about the quality / speed of service. Over the years the practice of leaving feedback seemed to fall back and I had more transactions as ...

Scammer using my address to purchase SIM cards

Hi. How can I report fraudulent activity by a buyer I am not connected with? I have received a SIM card by post to my address to someone who has never lived at this address. On enquiring with the seller, it seems that it's likely the buyer has been p...

Faulty item, not able to return

 I’ve recently purchased some car decals. When applying them I discovered that a second cut had been made during production leaving a 2mm section of the side strip able to detach during application. I was unable to apply the decals and they were remo...

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Adult magazines

I recently sold Playboy /Mayfair i had Men only listed for sale but was taken down due to adult material Playboy /Mayfair why was that ok to list and sell but not Men only ?

Changing bank details

I want to change my bank details for payouts but it says I need to confirm the change by entering the old account number in full. This is an old account and I can’t remember the details (it was closed down)? how can I sort this?

STOLEN BRASS INSTRUMENT

Our gold brass cornet was stolen from our car in the Whitechapel area of London on 25th July 2025.Can we make it to hot to handle?Is there a way of tracking if someone tried to sell it?Model number 4330GIdentification number C01827 No-one is helping ...

Scammer Allowed to Leave Negative Feedback

HiI had a return today where the buyer had swapped out good parts for bad I actioned a call back and explained that I would refund but need to report this to Ebay the call back agent said he would open a case against the buyer, I asked the agent for ...

Cancelling a bid

I bought something by mistake but despite me contacting the seller within seconds of buying the item nothing has happened and it has been impossible to get eBay to do anything until they proceeded the order hours later. It looks as if I am going to b...

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AI analysis of Contact Seller messages!

When trying to contact a seller about a motorcycle adjustable CDI unit and its adjustment, it involved the use of the words "Advance" and "*bleep*", as technically descriptive of when the CDI unit delivers the ignition spark in relation to the positi...

Voucher code

I was given a general voucher code if I spent over £50 to get £5 but when I go to use it on an item I made and offer for £52 it gives stupid reasons it won't work. It says it's not over £50 or it says I'm paying by American express which I don't even...

buyer protection

as a private seller .i dont sell much anymore due to the buyer protection racket but ive noticed i no longer buy saving me [ last year [£4300] i hope this is apparent this year anyone else lost the desire to buy anymotr as i had been buying for 20 ye...

classified Ads, what protection?

I bought a car from a dealer on Ebay. It was a classified Ad. Their description depicts the car as Very smooth, runs perfectly as it should and in Mint condition etc.The car is terrible with an engine light on, it's misfiring and the complete opposit...

Global Shipping

With the Global Shipping Program you had the option to choose whether an item should be sold using the GSP. Is this option still available because I can't see it. Could someone please let me know if this option is available and where do I find it?

Order

I received a message about an order that was placed on an item that was no longer listed and I am not sure how this was possible. The buyer is now wanting the item. Is this a scam if I refund the funds pending?

Can not list my item!

Hi guys, I’m trying to list my Links of London chain, put all correct information but message comes up ‘ invalid condition id !’, what does it mean and what shall I change ? Please advise, thanks

Order confirmation mail

Hello, I made an order yesterday and i didn’t receive any confirmation mail until now and i paid already and i try to write my email and order number to track it but i didn’t found it. I will send to you screen shot of the order paid number. Thanks

Hairdryer caught fire

I purchased a hairdryer back in November 2024, today the hairdryer has caught fire, it did not just spark but actually a fire started and went onto my carpet, this item needs to be recalled for safety reasons and I would like a refund due to faulty a...

US Sales.

I have had two customers in the US tell me I no longer send to the US but always have and both have purchased from me recently. What's happening? don't use global shipping I always sort it myself with royal mail.

Technical Issue

I had an email supposedly to be from eBay that an item that I purchased is faulty so advised me not to use it and to contact seller. This I did but the seller wants me to try to use it which I am reluctant to do, any advice on my next step please

I don't accept refunds

I don't accept refunds. She has confirmed the receipt of the goods before, and we have reached an agreement. Now she didn't keep our agreement and still returned the goods.

posting unusual parcels

I'm in the process off selling all the components of a model railway set-up.Much of the track is in 1 meter lengths which I am packing in 110cm tubes, weighing between 1 and 2 KGThese come within the permitted parcel size for Evri.I can find this opt...

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