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Seller News: July 2025

Build buyer trust and discover improved seller tools with our latest updates.

Weekly Chat with the eBay Community Team

Open every Wednesday from 2pm-3pm

Community Mentor Programme

Experienced eBay sellers and buyers, helping other users with all things eBay.

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Selling a car

I have recently sold a vehicle but the buyer didn’t make contact or pay. should I be able to relist it for free as I’ve already paid a lot for the add.

eBay AI and staff

Hi, How bad is eBay AI. It has flagged two of my items which are fine. I can accept mistakes, but it comes to something, when the staff have not got a clue! I received a email about one of the listings, see below. As you can see, it reads I reported ...

Payment onhold

A buyer bought my 4 alloy wheels with tyre during an auction for just £25.99 he paid eBay when the auction ended on the 28th and reached me immediately. I then passed my address and telephone number. He came to my home on the 29th at about 10am to co...

Disappeared purchase

I ordered 3x and of black enamel spray paint. Paid for said items. Went to check on progress and “we have trouble locating your order” came up. The tracking number was given and when you click on it the same message comes up. It has completely disapp...

Seller relisting item

Hi. I recently saw a belt I wished to check the size of so I messaged the seller & received no reply within 2 days so I purchased it anyway. Then they told me that they couldn't find it so I had to chase up a refund. Now,the next day,they have relist...

Warranty

So after the 30 day money back or return policy, you don't seem to have the standard one year warranty.If the goods fail after 30 days then according to Ebay rules it's hard luck. Iv'e been dealing with Ebay for a long time and have never had any fai...

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buyer has won payment dispute

In the end of may 2025 i sold 2x iphones 16.With all the evidence of postage the buyer did nothing but give me grief from the time i posted it to them recieving it. Trying to say id sent it to wrong address then i recieved notice via ebay that item w...

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Seller is withholding the item I paid for

Hi. I recently joined eBay and I've made less than 5 purchases since opening my account in July. I tried to buy a jacket. The funds were deducted from my account. This is was the 2nd attempt at buying this jacket. The 1st time I tried to buy the jack...

Mark item as posted

Sold item, posted it without using the prepaid label now can’t seem to mark the item as posted. Have messaged the buyer with proof of posting but concerned I may not get paid. How do I mark the item as posted thanks

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Warranty

I purchased an item in Nov 2024 with a five year warranty its failed supplier says print return label but because its more than thirty days it won't let me do it

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My account was hacked.

My account was hacked. I was able to change my password, but I can't change the country, as the field for it is inactive. Any idea about what I can do? Thanks.

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Buyer breaks item then wants money back

Morning all as I cannot get through to e bay i thought I'd try this as I am at my wits end. I sold a mother board for a hot tub at a reduced price. The buyer messaged to say it arrived, fitted and was working as expected. Two weeks later I get a mess...

Seller not honouring warranty

Hello. I purchased an expensive item in Dec 2024. Prior to purchase I enquired about the warranty. The seller replied one year. The device malfunctioned after 7 months and now the seller is saying they won’t cover it. Luckily I have thr messages conf...

Buy now options on my listing

My listing is set as a fixed price buy it now listing that is in person collection only, however when anyone tries to buy my item on the app it says “not available right now you can only add it to your watchlist” I have tried everything and wondering...

payouts

i cant change my card to my loyds bank becuase i need to enter the numbers on the card but i cant becuase it was my old one and i cut it up and put it in bin so i cant change it does anyone know

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False tracking details

I purchased a Iphone on 22nd July for a birthday gift, delivery according to the seller was via other courier (5days).The item was showing pending dispatch and I queried the seller on 28 July.The item was then marked as dispatched and entered "POST45...

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GSP TO THE USA?

Good Morning One and all, Does anyone know the latest update regarding the GSP to America please?I have a buyer wanting to purchase an item from America, but keeps getting refused this has been going on now for weeks and weeks it's just so annoying! ...

Resolved! Inaccurate product photographs

Anyone else totally fed up having to scrutinise other seller photographs to determine what product is actually being sold? Looking at everyone’s lawn edging for two days now and getting frustrated when the images clearly show three different products...

Selling

So I’ve recently sold an iPhone 13 and it has been delivered I have proof it’s been delivered but on my eBay account is hasn’t updated that it’s been delivered and the money hasn’t been put in my balance I dispatched this item on the 28th July and it...

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Seller is lier

Hello . I was bought IPhone 16 pro max opened not use £719 . Android version.When I received that is IPhone fake , not able working , and on screen just show some Chinese letters. I contacted seller ,straight on same day received and him blame my fau...

an inaccurate return

buyer requests a return on a navy handbag which she states is black not navy. Anyone looking at the photos and the bag can see it is navy and white, not black as she states but Ebay are allowing this return so I will lose out financially and with add...

Compliant about my purchase

Subject: Non-Delivery of Orders and Incorrect Address IssueDear eBay Customer Support,I'm writing to report issues with two separate orders:1. Order placed on April 24, 2024: USB Charger (£7.95) - Never received.2. Order placed on June 4, 2025: Insta...

Change of postage from Collection to Post

Hi ,I have a recent order that was marked as Collection only - I subsequently agreed with the buyer to post it instead. The item has been paid for and positive feedback received but I can't see any way of updated the order to show as despatched . It'...

Evri

The tracking is wrong, I do not like the Evri parcel shop anyway, I have tried over and over put in my post code, it doesn't recognise my post code so can not arange delivery etc, just send me a refund, this parcel shop has lost/stolen to many items ...

Restrictions

After months paying into my bank account, ebay now say they can't verify the account. What the he'll are they playing at?

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Games Workshop VERO strike

Hi, I keep having my 3D printed models removed by Games Workshop for apparent trademark infringement. I have been amending them removing terms like 'Space Marine' Tyranids etc but they keep comming back and vero striking my listings, and the reasons ...

mailing

I sold an item, eBay won't show me the address to send too, it says I must use buy its prepaid labels, I dont want to do this, when did this scam start, if they insist on this, then I will stop using eBay.

Damage

 Thank you for getting in touch regarding the recent parcel delivery reference H05QTA0054567701 and advising us that it arrived in a condition that wasn't satisfactory.I’m sorry to hear that the parcel’s contents have been damaged on this occasion an...

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Advice please.

Im brand new to eBay and had my first listing go live with the description saying open to offers for quick sale. I’ve accepted a low offer and I’m happy enough as wanted a quit del. But eBay are holding the buyers payment for 2 weeks. Now he wants to...

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postage payment

Hi, twice this has happened now, i have been charged for a postage label that i have not used. The problem is i can't find anyone to report it to. All the links just send me to other links. Does anyone know know how i can get my money back for this?

Refund

Hi, I am new to eBay however my parcel did not arrive so I am getting a refund for it however in the time from payment to refund I have changed bank cards (same account different card) as I was a victim of fraud I have changed the card if eBay howeve...

Unable to set up payout details

Hi! I made two listing and now as I was prompted to set up my payout details as first time seller, seems I am unable to. When I click on the button Set up payouts Takes me to onboardexpweb.ebay.co.ukAnd there it says that can't reach it and to check ...

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ebay agreed a refund without telling me why - buyer gets to keep item without paying!

I sold some new sandals. Buyer paid for postage label through simple selling. Received an email from ebay saying "We're contacting you about a return request your buyer opened for strive faro black crocodile leather 39 BNWT. This order was processed ...

Payout less than expected

Hi, recently sold an item and everything was processed fine, no issue. Order total came to £12.94, but after deductions including, buyer protection fee (£0.73), Postage Simple Evri (£2.45), VAT (£0.49), and the Ad fee of (£1.45), it came to £7.82 in ...

Postage for larger items 120 x

So now I find that updated simple delivery does not allow you to send items up to 120 cm as the simple delivery biggest size is 61cm I have now asked AI for 3 call backs no calls received - so do I end items and then do a new listing? - new listings ...

Dead plant

Ebay does not support buyers when they receive dead plants.Because of this I will be closing my account when I receive my two remaining items I have ordered.

Faulty electrical item, 3 month old

I've bought a battery angel grinder. it failed after 3 months, and is now dead.This is a faulty item, that the advert says has a 2 year warranty, which is why I bought off these people.as it past the 30 day return window, ebay and paypal just close t...

Refund refused

I bought a pair of blackout curtains for my autistic daughter. As she has OCD I had to wash them before putting them up. They are NOT BLACKOUT curtains. The seller insisted they are blackout even though the room is as light as it was without them. Th...

My account

All of my purchase history has gona, and all my messages, and i don't know why can anyone help with this

Simple Postage needs to go or be improved

I have no idea how else to communicate with eBay anymore other than to post a letter, which is ridiculous given it's a digital platform. I just want to vent how annoyed I am and how I'm unlikely to continue to be a user at this rate, maybe someone fr...

klarna payment

im selling an item and a buyer wants to pay by klarna. its a worthy amount of money that I don't want to lose. so my concern is do I get the full payment and then on their side they pay three installments and second can they get a way out of not payi...

Feedback for sellers

I have just tried to leave feedback for 2 sellers. However I cannot submit the feedback without rating the product. I have never used either of these products so how can I honestly rate these products. I want to be honest in my feedback and if the pr...

Hi, i am a seller on ebay - since allowing the customer to choose simple delivery , my messages to t

Hi, I am a private seller on ebay , since ebay introduced " simple delivery " it seems that when I message the buyer for more info to fulfill thier order - my messages are not going through to the buyer ??? I am unable to continue with an order if th...

simple delivery

is there an opt out option for simple delivery.i dont have a printer and i dont have a modern phone so i cant use QR code.or is every thing on ebay now simple delivery.thank you.

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Returns

Someone please help.....So I sold some football cards.....The guy didn't receive it as didn't have his house number on the box...And stupid me didn't put a return address on it Finally me the sender is getting it back tomorrow, but the customer still...

Refund on a item

Hello, I’m having slight problems, I want to return my item but I’ve already requested one but I’ve cancelled it as i thought i was doing something wrong but now it won’t let me request a refund and I’m hoping if anyone could help me

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Help please…..I have just received an order for a mulberry handbag sold as new and authentic.

Several screws have fallen out in the packaging from this new and unused item.i am very concerned it may be a fake. Mulberry are renowned for their workmanship and quality this is most worrying. Any advice on how to proceed …from you would be much ap...

Chinese tea

Hello, I ordered some boxes of tea (18) in June and the date on it was 2025/05/18. Does it mean I was sold expired tea? I could not use it for the above reason. Kindly advice

Fake watch

ReRecently I bought a watch which was fake so I returned the seller then opened a case against me saying the watch came back scratched etc but it wasn't true anyway the case was proved in my favour but I only got a partial refund and I still want a f...

Faulty t-shirt

I recently purchased a t-shirt. Put it through the washing following the instructions exactly and the picture on the front came off. I've contacted the seller who has basically called me a liar. Probably wouldn't bother except the t-shirt was £20. No...

Selling issue

Hi, need advice sold an item took it to post office with QR code . post office said not enough postage paid you have to start again, cannot cancel label as it says it's over 14 days old but it's not, go to the bot to get a call but it thinks im in Am...

No Seller Feedback left for Buyer.

What do you Buyers do when you've left positive Feedback for a Seller but they don't or won't leave Feedback for you? Despite several messages requesting they do so, there's still none left for me and this after a week. Feedback is a fundamental prin...

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Feedback

Protect and defend the good sellers more! Stop letting buyers destroy our reputation. Trying to be the best team player but not feeling protected by my team at all. I wanted a career here but to know that buyers can get away with telling lies on sell...

Scamming buyer?

I had a return request open on Monday from a buyer stating that DVDs didn't work. I asked for some pictures to be supplied and got a a reply saying no as they refused the parcel from the courier....yeah refused the parcel...discs not working. I reque...

Age verification

Trying to buy some cutlery to complete a picnic set that I've bought on eBay, but they want a credit card to prove I'm over 18. I don't have a credit card only a couple of debit cards, nobody in my family has a credit card, how else can I prove my ag...

Resolved! Buyer Left Me Unacceptable Negative Feedback

Really, really, really annoyed! Just found this buyer has left me very back negative feedback on my account. I have been on Ebay for over 20 years and only had one other negative feedback, which a disgruntled buyer made out of spite.The following is ...

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I have a problem getting a refund for part of an order that i want to return to the seller.

I bought three pairs of incontinence pants for women on July 15. They arrived, I opened one pack, decided they were unsuitable, and contacted the seller about returning the 2 sealed and unopened packs for a partial refund. The seller agreed to this, ...

Resolved! Inpost Northern Ireland!

I hope someone can help me! A buyer has chosen Inpost as delivery choice two days ago. I realised his address is in Belfast and Inpost don’t take delivery from the UK to Northern Ireland. I have messaged the buyer twice with no response, asking if he...

Was sold fakes

I'm not sure what to do. I bought some Crocs but it turns out they are fakes. The seller does not accept returns. What can I do?

Resolved! I've been scammed with iPhone purchase

I purchased an iPhone costing over £800 the on Friday. The postage was Royal Mail Special delivery. I was provided with the usual tracking number beginning with SE. I was expecting delivery today and had been tracking progress on the RM tracking webs...

Seller did not use agreed upon delivery service

Hi. I purchased an item with the agreement that the seller would use a 24 hour royal mail service. The item needed to be delivered by the next day as the property will be empty for weeks +1 day later. The seller has uploaded tracking and has used the...

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Evri lets us down almost Evri time.

Evri lets us down almost Evri time. It has taken two weeks for an item to be delivered and this after several emails and AI chats with Evri Customer services when they just send you round in circles. Very frustrating and time consuming.The seller lef...

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URGENT HELP⚠️

Hi all, I really need advice and possibly help reporting this. I sold an iPhone on eBay and posted it on 28th July via Evri.The buyer is now claiming the screen is damaged.But here’s the weird part: Evri tracking STILL shows “not delivered”, and eBay...

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Postage refund

This morning, was told at the Post Office that my ebay label (£8.35) was only for 100g weight. Parcel weighed 128g. I offered to pay extra but this wasn't possible. I ended up buying a new label for £9.85Post Office suggested ebay might refund me the...

Order 09-13383-66147 has been cancelled

Really annoying when you make an order and it's accepted paid for and then you get email saying your getting refunded when I didnt cancel the order the wood company cancelled it and their reason "buyer cancelled "I don't know if am allowed to name th...

Counter offers

I recently Sent an Offer to Buyers of £8 for an item. I received a counter-offer of £6.12 (after Buyer Protection deducted - absolutely outrageous but another story!) and countered with £7. The buyer then countered with £5.53, which was LESS than his...

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Simple deliver problem

I unintentionally used simple delivery for 3 items that I sold but I used conventional postage methods and now I can’t get my funds as my items that have been delivered say they haven’t on my eBay page. Can anyone help me with this

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charged without purchase

dear all I have received two charges on my debit card from ebay. i have checked my ebay account and the purchases have not been from my account. how can I cancel these payments? best wishes ali

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Support case on hold until August 9th; impossible to reach ebay customer support due to that

According to Pitney Bowes, my package is at a "local post office," but I have received no note from post office or other info on what's my domestic tracking number and which postal company it is, let alone the address. The seller has opened a support...

Nike Air Max 95s

Hi I have purchased an authentic pair of Nike 95s. The seller is not responding. I bought the pair on Saturday and he still has not sent them.

returned and refund . but seller refuse accept .

I bought a laptop from ebay, but it was not the same model as in the listing. Then I used ebay's case system, and the money was refunded. I sent the laptop to the seller using ebay's auto-generated label. Royal Mail indicated that the receipt was ref...

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Account suspended permanently BBE. HELP

Hello, so after 16 years and over 2500 item sold ebay just suspended my account permanently for BBE. I had a couple of cases opened lately but nothing out of the usual. Late delivery, item not picked up ..etc ( common in worldwide shipping) I reached...

Address not accepted by ebay

I have sold an item, buyer has paid. She lives in Guernsey but is using a postal address in UK to be forwarded on to Guernsey. Ebay say address is invalid. Buyer has now sent me a Guernsey address, i was using Simple delivery and the postal cost will...

Used my own postage can’t get payment

Hi I sold an item for the first time in years on eBay and mistakenly (on the listing) used eBay postage that I said I would pay, but I then sent the item using my work Royal Mail account. Now I can’t see how I can get paid as eBay seems to think i ha...

Seller Protection? - Scam addresses

I'm a seller who has previously been scammed by buyers, and Ebay refused to help. I've sold a phone today, however the address is this "shop-N-ship" business.In short, i'm nervous to post the item as I don't want to be scammed again. Does anyone have...

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Help!

I sold an item and sent it out, but Ebay wont let me mark it as dispatched! it just keeps telling me to buy a prepaid postage label!I tried chatting with the help bot and it just does not understand the problem. How do I contact them to sort this?

Being charged for label

Hi, can some explain how these charges work! I list an item and specify buyer pays so this example Royal Mail £0.87 - item sell and buyer makes payment but I’m being charged £2.65 to print a level that i use my own label printer for. Am I missing som...

Seller cancelling a sale

The main reason for cancelling a sale is that the item auctioned did not achieve the minimum price wanted by the seller and to save the 4% reserve price that ebay charge they just cancel the order.

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Getting my money

I have just tried to get the money from my eBay account but it is not letting me take some out because it is not shown as item collected. It says I must put a six figure code in to confirm collection - this is not on the email as stated and the buyer...

Delivery pending

I have just sold a car which was Cash on collection, I have received payment from buyer and marked as payment received, but now it is telling me shipment pending? What's all this about how can I complete this when it's down as cash on pick up? Can I ...

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Account reset

Hi all.Recently my account has rest like I'm a new member. My account now says I've been a member since 2025 with a score of 4 when actually I've been a member since 2006 and had a score of 600 + ,I've not got a clue how this has happened and now obv...

Selling

Hi I’m trying to sell items on my account. It keeps saying further verification , then when I do it and try to sell it keeps crashing and says problem eBay end ?

Resolved! Buyer took 21 days to collect item now they came and changed their mind

I sold some slate 21 days ago, the buyer paid immediately. I confirmed with him on the phone that the quantity and quality may not be 100% because I’m not a slate expert. upon arrival he said the items where not as described and he didn’t read the de...

customer services

Has anyone else out there tried to actually speak to an operator . I am trying to contact Ebay about a topic not available on the robotic system and I am going round in circles. Any one know how to contact a human being here at all. I am not a happy ...

mark as collected

hi I've just received a parcel and seller has asked me to mark as collected so they get their funds how do i do this as i can't find a option to do this

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Seller questions

I recently listed an item with a value of £170. This item was sold within a few hours of the the listing going live. The buyer has 0 feedback and wanted the parcel to be delivered to a local post office counter. I cancelled the sale because a- I was ...

Multi buy nightmare

Hi, I have sold two items but have only been given one shipping label. The items are too heavy to be packaged together and when I click "get another label" it says I can only have one. I have watched a video of someone showing how to purchase additio...

Please do not send this item to the address showing. I didn’t realise that making an offer didn’t gi

I accepted an offer from a customer they accepted I printed the postage label but got this message ....Please do not send this item to the address showing. I didn’t realise that making an offer didn’t give me the choice of how it was delivered. I wan...

hornby class 56 bodyshell for r2752

I am trying to buy now a bodyshell for a Hornby Class 56 locomotive 56 032 (R2752) but the seller won't accept my buy it now or allow me to put it in my basket. I don't understand the reasoning but this is an item I have been looking for quite a whil...

£50 voucher off £125:spend

Hi, i seen the offer get £50 off a £125 spend if I sell some clothing over £10.Well I clicked on link and went to sell clothing...I sold for over £10 , but dont know where the voucher for offer is?

No7 serum

I have brought 2 boots no7 serum. The boxes were OK and sealed. When I opened them the tubes are different and the consistency of the cream is wrong.

Item lost in post

I sold an item and have had to refund the buyer as the item was lost in the post I am going around in circles with eBay should they be helping me or do I have to claim off the post office

Do many fake Pokemon cards exist on ebay?

I recently got back into collecting cards after nearly 20 years of mostly quitting (due to having no one to trade all my duplicates with), and have been buying some packs on ebay, at rather good prices I might add, meaning not scalper prices. Not CHE...

post

i sold, buyer paid, was local so he collected, how do i deal with that on ebay re they are expecting me to buy a label but i do not need. buyer very pleased

Buying a saw

Having not used ebay for a while due to issues.I have tried to buy a reciprocating saw today to be told I need to verify my age.It seems only a credit card will do, neither me nor my wife hold a credit card which means I cannot buy the saw. Surely th...

Fake DeWalt Power Tools

How are eBay allowing the sale of numerous fake DeWalt power tools in direct contravention of their own policies and the law? The seller has a significant amount of dodgy tools and is passing them off as genuine.

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Poor Communication and Customer Service

I purchased 2 items. They total value was £180. They warned me about the customs duties to pay and give me the option to change the order as the tax doesn't apply for orders below £135. I asked them to ship the items separately and they suggested to ...

Package being returned to wrong address

I was returning 2 item form 2 different sellers within the space of a couple of days. I successfully returned my first item. But on returning my second item I accidentally scanned the return QR for the first item. So it has been sent to the wrong sel...

Changing items to auction

Hiya community, I'm looking to change some of my items to auction but when it changes it only offers free post. Is there a way to change it to auction but with buyer pays post please? I'd like to avoid having to do a new listing if possible. Thanks i...

Change of courier

Hi , I sold my e bike and eBay said it would cost 14 pounds to post which surprised me ! When I got to the post office they laughed and said er that will be 119 pounds ! So I had to change the courier details and take it on the chin . The buyer recei...

Resolved! How do I speak to a human at e-bay?

I have been barred from bidding on certain items because I did not pay in time, I contacted seller to ask for combined postage and did not receive a reply before e-bay sanctions were imposed. Seller was most understanding, but said it was all automat...

Buyer says item not at parcel shop, what can I do?

Hello, I am a private seller and I recently posted someone a book using Evri to a parcel shop using simple delivery. The tracking says it is delivered to the shop, but the buyer says they don't have it. I have tried phoning the shop, but BT says numb...

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Selling

Currently selling war medals on eBay, Items started yesterday, however, I'm not seeing the in the category, so, no views yet, why is this happening? 277296580563 number of one of the items

Sold an Item

Hello, I have sold and dispatched an item. After the item was dispatched the tracking number was uploaded to enable the seller to track. Inside ebay the status says dispatched, however, when you click the tracking number it takes you to another scree...

tracking

posted items to USA on the 23 of july.but show as dispatched on tracking also tracking does not work on royal mail tracking anyone know what wrong as buyer is chasing for information

Returns process broken

I bought an item that was poor quality so negotiated a return. I had to pay for postage. I sent the item. It was delivered to the returns address provided by the seller. Ebay emails me every day reminding me to return it and I can't log the tracking ...

How the *bleep* do you contact ebay

I have had a failed purchase, a scammer. I requested to cancel the order and got refused by ebay, saying I needed to give it a few more days. Those days have gone and now I can't raise the problem again!The Item Not Arrived option just says I can't d...

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Payments.

Why does eBay not release payments after positive feedback has been given by the buyer? If the amount is small, say less than £20, it is released, but if larger than this, it is held for two weeks. It would appear eBay is not playing with a "straight...

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Free postage

Hi all I have not sold on ebay for a considerable time .... boy, how it's changed !!! My query relates to listing items as free postage. If I do this does that mean I am committing to free postage globally or just to the UK. I would like to extend my...

Returns request

I sold a tarot card holder with the internal sizes included in the title and and description. The buyer asked if it would fit a standard deck of tarot cards so I replied with the internal measurements again. He went ahead and ordered it. It arrived t...

Request for Review – BBE Non-Compliant Status

Dear eBay Support,I recently received a notification that my account is marked as Non-Compliant under the Bad Buyer Experience (BBE) policy. I understand the importance of maintaining high standards and I am taking active steps to improve — including...

international postage to usa

i have just been informed by eBay that any sales via UK to USA will not be able to send a invoice with the postage amount because of tariff problem regardless if you have enrolled in GPS [ which is not compulsory ] or not . it will not matter if item...

Technical App help- missing messages?

Good morningI raised a query shortly before 08:00 this morning on the forum and had kind helpful replies. I just went to message the buyer and discovered 8 days of messages with the buyer are missing in eBay App messages - they are not there and not ...

Post to canada

Trying to set up posting to Canada but listing wpnt let me buyer cant buy item ,this new postal service is rubbish lost 4 sales and my first parcel through global was lost

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Hacked ?

When I go to log into my eBay, it comes up with an option of 2 different accounts. One is my username and the other is a strange one that I don’t recognise. Does anyone know if I’ve been hacked?Nothing has been bought on either account Many thanks

Postage

Hello Why as a private seller I am unable to set my own postage rate, can only list with "Simple Postage " rate which I would lose money usingWhat am I doing wrong Thanks

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Not So Simple Delivery

Since eBay forced simple delivery onto my listings, they are all telling people that I don't deliver to their area. I've reported it and eBay are saying that it is an IT issue but I've not been able to sell my items for a month. Has anyone else had t...

Returning a refund

I sold an item and the buyer intially wanted to return it, so I refunded them (and paid for a returns label). But in the end the buyer changed their mind and decided to keep the item. The buyer says they've sent the refund money back but I can't see ...

Worries

Hi, i recently bought an item on ebay and i reached out to to the seller to ask if it was genuine (because i wasnt fussed if it was or wasnt, i just wanted the item). The seller responded and said it was however their UK stock was closed months ago a...

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Nightmare posting!

I hadn’t realised the postage options had changed since the last time I used eBay to sell so I simply sent a package by Royal Mail first class yesterday to the one stop address on the sellers address label information when I had originally selected t...

Postage

I had selected buyer to pay for postage on my listing. On the winning bid this looks to have been removed (not by me) and the buyer is only due to pay me the price of the item sold, not item sold + postage. I'm not sure if I understand Ebays nes post...

Missing package

Hiya, Please how do I contact ebay for a missing item that was marked delivered but was not received by the buyer.Have been in touch with the shipping company and have been advised to contact ebay that they no what to doKindly assist on how to get tr...

Reason for withholding payment after delivery

Can anyone tell me why eBay takes two days after an item is delivered to make the funds available to withdraw? They have collected them from the buyer, and held them until the item is delivered, which is presumably to make sure it is sent and deliver...

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Delivery

I have noticed when I have sold items I get an email from Royal Mail stating it’s been delivered, but it is showing still not delivered on eBay app

ebay payments

Buyer has informed me he has received the item but ebay tracking doesn't. I can't anyway to contact them because I want my funds adding.

Revising an item for sale

Im looking to add pictures or add to the description to aid buyers in deciding if the item fits. I have no active bids, but some expired offers and 10 watchers. Item no. 197394568101The revise part just keeps saying i can't change certain parts of th...

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