Faulty goods, seller not responding

[chriswi-1367]

Hi all, I need some help. I bought a cooker with a six months parts warranty less than five months ago. The fan is making a very strange noise but the seller is not responding to my messages. I do not know how to get eBay to step in to help and I have no other way to contact the seller, does anyone have any ideas how to proceed??

Thanks,

chris

[tressygirl]

You cannot report this to eBay as they do not offer warranties or guarantees on items, just that they are just as described on receipt.  If they are not,  a buyer has 30 days under eBay's 30 day MBG,  Money Back Guarantee policy,  to return the item for a full refund.

If you bought this from a Private seller you are too late to claim a refund.  You may still be in time to claim from your payment provider,  worth a shot.

If purchased from a registered UK business, who offered a guarantee and is now not upholding this,  then turn to Citizens Advice for your next steps,  if you wish to take this further.

@chriswi-1367 

[chriswi-1367]

Thanks tressygirl, I don’t necessarily want a refund, I would however like him to replace the faulty part. When I bought it he messaged me through the eBay app to say there is a six months parts warranty, now a part is faulty I just want him to come and sort it. Is this something eBay could step in to support with? He runs a business refurbishing and selling cookers on eBay and always has at least ten for sale at any time, he also has very good feedback.

thanks again for your help. Chris

[*vyolla*]

eBay won't get involved here, they have a 30 days return window and that's it, same for PayPal.

If you paid with a debit or credit card you had 120 days to issue a not as described chargeback, but if it was 6 months ago you're unfortunately way past that timeframe now too.

If your seller is a UK registered business all you can do is to contact Citizens Advice and see if they can help advise.