UK Seller News: April 2025
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Forum Posts
Issue in wise account attaching with ebay
My ebay business account is attached with Payoneer for payouts but Payoneer account is blocked now and I want to connect my wise business account with my ebay but there is no option for wise or other bank when I try to list my first listing. Kindly h...
No option for royal mail 87p postage
Private seller here. Always used to be able to select 2nd class letter postage. Now it only lets me have large letter for £1.55My items don't need to be in large letter Please help, it has slowed my sales down with the increased price of postage
Damaged Item
Hi, I received damaged item and I am unable to get through to the buyer, this item was required for a birthday party and we need to decide whether we should buy another or the seller will send replacement. For the return their page says buyer needs t...
Unknown seller
I keep getting items sent to my address for someone I've never heard of. All are maked faulty anf retuened. All are new and nothing to do with me
Selling and return fees
I sold a brand new ford transit mk 4 and 5 rear light. It was exactly as described. The buyer claims it does not fit. Who's responsibility is it to pay the return cost in this situation. Mine or his. I'm afraid buyer will do nothing and ebay will giv...
PLS HELP
i bought an item on here for a harsh amount and upon arrival of the delivery i required a pin code in which i couldnt provide due to my account being connected to an old email and phone number. pretty stupid on my behalf but is there any way i can ge...
Shipping to Denmark
My buyer is in Denmark and is having trouble purchasing my item even though I have global shipping on
Resolved! Return request is open. Buyer asked to reship
hi. I am private seller. I have completed the safe delivery of item within promised time. The buyer received a broken item as it is mishandled by the courier. Buyer didn't contact me personally but opened a case of return request.I messaged the buyer...
Two different winning bid amounts show for one item
My winning bid in the Bidding History does not show the same amount as in My eBay .
Parcel drop off places
Don’t seem able to contact customer support about this but the list of places you can drop a parcel off is years out of date. Many of the places listed closed down years ago or no longer exist. Do they never check any of these automated lists?
Currency on SELLING
I want to sell an item in £ and AUS $ is currently showing. I was in Australia but back in UKI have reset to UK but SELLING suggested price/ currency is still AUS $ and I don’t know how to change it to £
EBAY VOUCHERS
Ebay New Policy with Collecting & Spending Nectar Points Changed on 1 September 2024.I was advised by eBay to Convert My Nectar Points Collected From eBay Purchases into eBay Vouchers Where These Could Be Spent When Making a Purchase on eBay.I Turned...
turkey hatching eggs
MY listing was removed yet there are hundreds of ads for hatching eggs I don't understand why. Any one else experienced this.
Returns
I sold a product to a person 2 weeks ago, and they claim that it is not genuine because it smells different. (It is genuine) I would usually accept a return if the product was not used, but as they have used it i won’t be able to sell it again. Meani...
Postage
Hiya i feel as if a buyers trying too scam me i paid over 300 for a exaust from Italy now hes saying parcel force will contact me and ask me too pay the customs fee.. How's this possible when they dont even have my number. Should the buyer of said th...
Has simple delivery been dropped ?
Hi folks, private seller here and i was trying to list an item (a handbag) but regards postage, it would normally show either simple delivery or custom postage but now there is no simple delivery but instead asks me to put in package dimensions and w...
Cancelled buyers order
Due to eBay not being able too print off a label with the address the buyer submitted, I cancelled the order and requested the buyer to look at what eBay had requested and to reorder, which he did. the item was lost by the French Postal Service so th...
Non paying buyers
Why can’t I leave negative feedback on the buyers account after they refused to pay???buyer made ridiculous excuses to get out of the auction and I’m out of pocket
Counterfiet items. Ive received counterfiet items. Seller wants me to return them then says theyll r
I've received counterfiet items, seller wants me to return for a refund, they said at first that they had already refunded me, then now says to return for refund. Says they didn't know items were fake but that's all they sell. They've accused me of s...
ebay app
I'm new to selling on ebay and want to have local collection of items. I need the app for confirming receipt at the door but can't log in as code comes to the phone I've got the app open on. How can I go forward? What does everyone else do?
Item has been delivered to buyers safe place but seller is saying someone has stolen it
Hi, I sent an item to a buyer via tracked 48 which has been delivered to the buyers 'safe place'. The buyer is saying that she doesn't have a 'safe place' and that someone has stolen it and she wants a refund. How do I stand?
EVRI being the worst courier
Is anyone else having issues with EVRI? I have now had 3 items go missing with them claiming they have delivered them. I try to contact EVRI via phone but it is impossible. I appreciate I get my money back via EBAY but it is not right to just ignore ...
Payment
How can I pay for a hedge trimmer as I don't have a credit card to verify my age
If I print a postage label for an item going to Belgium, is there a place on the label to enter th
If I print a postage label for an item going to Belgium, is there a place on the label to enter the IOSS number to show that the buyer has already paid the tax on the item. i.e in this case IM2760000742 shows that eBay has taken the tax and will pay ...
Refund/Return Question.
I am a seller who offered a partial refund that was declined, however an compromise was made.The seller however is unable to cancel the return? What is the next step? I can only offer a full refund or get a return label and he has no option to cancel...
I not able listing my account
I am trying to upload my products for selling why it was not listed i is showing unknown error occured
Postage Labels
I have recently purchased an item from the USA (I am British) and the seller has sent me an image of a pre-populated postage label for me with an address in the USA. I have never lived in the USA, all my address boxes on my account show my address as...
Neutral feedback for an item not received
I purchased the label from eBay,The item was sent tracked to France.The item was receive in France but the buyer claims he did not receive it. The buyer has now left me Neutral Feed Back twice for the same item ! The first purchase was cancelled beca...
Disclosure of National Insurance number
The HMRC guidance on the Gov.UK website states: "Keep your National Insurance number safe. To prevent identity fraud, do not share your National Insurance number with anyone. These organisations may need to know what your number is: HM Revenue and Cu...
Postage Label Details
Once you sell an item and receive QR code or to print a label - how do you know whether it’s for Royal Mail or Evri?is the weight and price printed on the label as well so you know it’s the correct details for the item being posted? Thank you
Can't mark item as delivered
I sold an item and the buyer paid straight away and I clicked to print a delivery label but it seemed to be defaulting to EVRI. I cancelled out of that I sent it via Royal Mail. EBay wont release the funds to me as for some unknown reason it is waiti...
Today's suggested ad rate are totally insane - They just keep going up and up ?
Just logged in today after a really slow selling for the past few days, i had one promotion set at 22% which is insane, and now the suggested ad rate is 23.3% !! i think eBay area on another planet, whats the point in giving away a quarter of your sa...
Didn't get the collection code
Hi I bought something, my invoice number 1085517 , I noted that the parcel has been sent to Argos on 30 April but I still haven't got the collection code , please help me to get back the collection code thank you
Proving age to eBay to buy a saw
I am 68 yrs and want to buy a saw, but I don't own a credit card to prove my age to eBay. - are there any other ways to prove my age?
Arranging a Royal Mail/Evri Collection
Now that Ebay have introduced the new postage option Simple Delivery. This takes the control of how I ship my goods away from me and places orders for delivery through Royal Mail or Evri. However as a housebound person I used to be able to arrange fo...
Contacting a human being at eBay customer support
How do I contact an actual human being at eBay customer support? I'm finding it virtually impossible...
Faulty security lught
How does one speak to an agent. All I get is the automated assistance which doesn't understand my query. I purchased a security light which arrived beginning of February I wasn't able to get it installed until end of February. Now not working. Have e...
payment received in cash but cannot show that i have received payment so buyer is still being remind
How do i show payment received in cash and item collected
Getting Paid
I have just sold an item - Ebay says i have the funds in my ebay account - i want it in my personal account - how do i do this please ? I have already given my payout account to ebay
Black square
My mum has received a box containing a piece of black material in the shape of a square,addressed to my dad.My mum has never had an account with eBay she is very upset because my dad passed away two years ago.Is there anyway eBay can find out who sen...
Seller wanting me to correspond via email
Hi I received a faulty item and the seller is wanting me to provide a video of the fault via email. I was wondering if it's safe to do this as I will be corresponding outside of ebay?
Request to list more items - query
Hi, I'm trying to sell an item but I keep getting the error message below:- This listing would cause you to exceed the amount you can list. You can list up to £3,700.00 more in total sales this month. Please consider reducing the starting price or re...
Constant requests for seller info updates
For about a month I have been sent requests to update my details. I have done this more times than I can remember, and whenever it says the details are being verified, I keep being sent demands to update my details. I can’t get paid for what I’ve sol...
Refund to seller when item not delivered by Evri
I recently sold an item on eBay and did postage via Evri booked through eBay. The item was never delivered and Evri has admitted they lost it. I had good comms with the buyer and I have refunded them as the item did not arrive. Evri say that the resp...
Warning of seller of fake items
Hi guys. I just want to warn everyone of a seller on EBay based in Hong Kong that is selling fake goods, I bought a Moriah Elizabeth plushie from them which I was later advised by the recipient to be counterfeit. The seller was extremely reluctant to...
Ebay has blocked my items . Says the are bladed but they are not
Ebay has blocked my items from being sold. The items infringe there v#bladed ites police, however the items do not have blades they are simply springs for use on gardening secateurs. I don't sell any bladed items
Ebay reverting my listing to postage (and not collection only)
Hi. I’ve had a few incidents lately, where trying to list an item for collection only, the systemkeeps overriding my choice and resetting the item to include postage. So I’m unable to list the item. Can anyone shed any light on this/has this happened...
GSP postage suddenly more than quadrupled for potential buyer
Hi. I have some Warhammer sprues up for auction, selling using the Simple Postage Service for buyers in the UK or the Global Shipping Programme for international buyers. A potential bidder in the US just messaged me asking about postage, and sent me ...
Wont be in for estimated delivery
Is there a way to change delivery adress or delivery date when a parcel is shipped via eBay international postage. Ordered a parcel from America and it has now updated the estimated delivery to when away for a week holiday. Is there a way to change a...
Trying to list the first item on my new (charity) business account.
When it comes to starting price. it defaults to dollars. How can I change this default to sterling pounds?
I have sold items ,that the buyer paid postage for ,but have had over £5 taken from me for postage i
Please sort this out for me this is not good ,I have sent numerous messages,I have not received the payment for the Ted Baker tote bag and scarfe buyer on 24th April this year ,you appear to have contacted another would be buyer ,and refunded them ,e...
Seller will not honer 3 year guarantee
Hi all - I used ebay messaging to contact the seller - to get a replacement under there 3 year guarantee because the battery will no longer hold a charge - they say is was a 2 year guarantee, in the message exchanges and refuse to help - as can be se...
I'm confused I am a private seller with small turnover and ebay have suddenly started charging the
I'm confused I am a private seller and eBay have suddenly started charging the buyers of my last two sales vat. I don't understand why it's just started without warning and what my obligations are
Dodgy seller
Anyone know what I can do if I returned an item for an exchange agreed by the seller that I didn't receive nor been refunded for. Then they conveniently went 'out of the office' for the month that took the purchase outside eBay's Money Back Guarantee...
Wrong amounts of money
I sold an item and the after the fees postage stamp the order earnings came to £34.26. After the order shipped and I checked my eBay balance it says £20.96. How do I get the remaning £13.30?
Unbelievable mess
So according to the site over 500 in my account is ready for retrieval. Except I can't. Each time I get to the blue banner with the arrow I get asked to sign in and taken back to the blue banner and around and around. I've tried cache clearing then s...
Is there an option to leave bulk Buyer Feedback?
Pretty sure there used to be a way to leave Buyer Feedback in bulk but I can't seem to be able to locate it via 'Share Feedback'. Can anyone tell me if it still exists as a feature? Cheers.
Return
I bought an item with a specific part no. The item that was sent had a different part no and doesn't fit. The seller has rejected my request for a return and the case is closed. What do I do.
Help, what do I do if ...SD labels ?
Hi all, I have a few questions about the new wonderful SD process I am hoping someone might have the answers: 1. What happens when I don't select the SD label and use my own label ? There are instructions to "void" the label within 14 days but the in...
Traffic screen issue
Has anyone noticed an issue with the traffic screen displaying the day prior? Yesterday i watched impressions and page views tick up on the 30th and today (2nd) im watching the impressions and page views tick up on the 1st.
Feedback
Does anyone know how I can alter feedback that I gave for one of my purchases?
Seller being overcharged
My customers are usually paying £2.94 then a week later I seem to pick up a bill for an extra £3.18 postage, happens a lot and I don't know why!
New postage labels
It used to be that you could do a small amount to the postage cost to cover for the cost of your packaging material. With this new system where you have no choice this is not possible. How do you get reimbursed for packaging?
Releasing funds
I sold a item recently. The tracking says it has been delivered. And even the buyer has given positive feedback on the item they bought. But after 3 days still no funds. I have sold on ebay for 7 years with 100% feedback.
Why is the 6-digit code system so poor?
Since the required 6-digit code system from buyers was introduced, I've sold 3 items that required a code and only 1 of the buyers was able to see the any email containing the code despite checking and rechecking their emails. eBay assistant offers n...
How to get a return slip after I cancelled transaction
Good evening I sold a watch to a buyer the battery was flat so I cancelled transaction she wants a postage tag but can't because I cancelled transaction so she didn't get charged. So I have told her to send the watch back to me what ever the postage ...
False return reason
I recently sold a brand new in box bread maker. The box had been opened but the bread maker was brand new and had never even been pulled out of the box. The buyer has requested a return saying it doesn’t work. Is there any thing I can do to fight thi...
postage
Under the recipient address says do not send to this address. What does it mean?
Refused no return address
Hi buyer has refused to recieve the item they bought from me and it's saying it has been returned to me. I realise I didn't write a return address on the parcel so what happens now. I've not been paid, obviously as ebay changes mean we don't get paid...
Resolved! Ebay postage is confusing me even though they say it is supposed to be simple
I started a draft today and usually go to custom postage and select Yodel as it is the best value and I can get items to the yodel drop off easier and send them very quickly. But today it has changed and clicking on custom postage just gives me one o...
Buyer bought 2 items, same username but different address, different country, how can this be
I have sold an item which is going to America. The buyer has now bought another item but the address was different, in france , and with a different name. She has asked me to cancel the second purchase as it has the wrong address and has said she wil...
Combine postage
Hello. Why am i no longer able to combine postage when buyer makes more then one purchase? I used to be able to add tracking number from the first purchase to the other one. Also why has ebay deducting postage and not allowing me to choose delivery s...
I want to contact and agent but can't find it, just the automated thing
How do I get help with and agent, not the automated thing, that's no good.
delivery
my order stainless steel back scratcher has not came yet and it said 01 of may
Request for not received the item
Hi, does anyone see this fair, I sell X3 brand new items w,o,t, cost me a total of £12 + £10 as far as the 3rd item it's irrelevant, anyway I only asked £6.60 for the lot, without realising the cost of postage nvm, I only end up with £1.80 overall th...
Item arrived damage - what’s the best course of action?
Does anyone know, what’s the best way to go about this, please? The buyer received the item damaged. 1. Should I let her open a return case or should I just refund her right away without opening a return case. I don’t want the item back as I can no l...
Resolved! How does bidding work?
So i'm a bit confused by an item I am bidding on . i put an initial bid, then increased my maximum. But so far am the only bidder. Bidding shows the price to be at £90 (see screenshot). But on the main page it shows it as £94.32. Why does that happen...
Missing address
I had a offer accepted by a seller and ebay automatically charged me. The seller has now cancelled the order after a week because they didn't have my address. Is there something wrong with my account? I have never experienced this before.
Resolved! Bladed items - letter opening knife
I had my listing removed and thought it was a silly mistake, but on checking it seems this is now real eBay policy. I would like to register my protest against this, whether it comes from eBay or the Government. The Government list of restricted item...
Direct debit
I have sold an item. ebay are asking me to set up a direct debit before they will pay me my money. This reads like a scam to me and I am not giving them new bank details. As usual there is no way to get to speak to anyone at eBay. Does anyone know ho...
Item arrived damaged through EVRI
An item I posted through eBay arrived savaged with EVri. EVri have not returned my messages. I can’t contact eBay anymore? Does anybody know how I can speak to somebody?
Return request issues
I sold a dress and have have a return request initiated. I have stated that I do not accept returns. The reason for the return was stated as item doesn’t fit with a message attached to say that the item says 14 but isles like a 10. It is a body con s...
Tried to log in several times to VIEW MY ORDER DETAILS...Now been locked out and system says Order n
I placed an order.then tried to VIEW ORDER DETAILS TO GET THE INVOICE.....But the system is saying "ORDER not found Unfortunately there has been an error retrieving your order"
Selling on ebay keeps coming up with unknown error when tring to list
Trying to list motorbike for sale keeps saying unknown error any idears
Messages
Anyone know how to stop e.bayers sending me offers when iv only looked at an item it’s so annoying if I wanted it I would buy it now I don’t look at so many items
Packlink eBay overcharging
Hi all, after years of Royal Mail use I’m now forced to use Evri. I posted an item weighing less than 200 grams and they want to charge me extra saying it was 4.3 kilograms. Absolute none sense but because I trusted them I didn’t take photos of the i...
Item never arrived.No response from seller
This has been going on for nearly 3 months now.Item ordered never arrived - only worth a small amount of money but that is not the point.Seller doesn't respond to messages.Ebay closed the case without getting me the item I'd paid for or a refund - al...
I bought an item. After a week later than due date it hadn't arrived. The seller eventually gave
I bought an item. It still hadn't arrived a week after the due date. Eventually they gave me a refund. I bought another one from somewhere else. Three days later the item turned up. Do I send him the money again even though I don't need it, post it a...
Seller sent cheaper item & wont the difference hi
Hi I desperately need help/advice,I purchased 2 CCTV cameras. received 1st one, then the seller decided to exchange 2nd one with a cheaper one.1st off seller offered 10% refund, cos I'm as valued loyal customer.i have been arguing back & forward.sell...
EVRI keep damaging & losing my deliveries
How do I get a refund? I keep giving refunds to the buyers however i'm out of pocket
two stage verification...
I have 2 stage verification on my eBay account, as I log in, I receive 6 digit confirmation code from bay, lately I get my verification codes as "Prove". any one knows if this is a spam or not.?
No views on items even when items are promoted
I’m finding that I am getting No views on items even when items are promoted. I feel that I list items at very reasonable prices but my items are just not getting looked at. On other selling forums I don’t seem to have this problem. I just wonder if ...
Resolved! Trying to sell something in UK to buyer in Ireland (EU) - buyer unable to select correct postage opt
Ebay say it is an IT glitch - keep reporting it - no one from ebay comes back and I think I will lose my buyer.When I review listing it shows as global shipping on by buyer is not able to use option and get's message saying 'unfotunately buyer does n...
Simple Delivery
Now that eBay are moving all private sellers to Simple Delivery and probably getting an over-rider from Royal mail and Evri. Isn't it about time they stopped charging FVFs on postage?
refuned buyer item not recived
refuned buyer as the item not recieved then 2 weekslater item turns up at the buyer how do i get paid for the item buyer not replying to messages its past 90 day so the automated service does not work need rto speak to some at ebay but unable to
payment
wondering why i get this "delivery running behind, original estimate was Thu 24 Apr - Thu 24 Apr" on my account when i shipped via DPD next day delivery, added tracking, delivery confirmed on the 24th and i'm still waiting to be paid almost £600. eba...
Selling abroad
I have recently sold an item for £400 to a buyer in Spain. I posted immediately and have proof of postage. Buyer complained that he had to pay customs duties. He then complained he hadn't received the item. I contacted Ebay UK twice who assured me th...
Unable to pay my listing fee.
Ebay not allowing me to pay my listing fee. Says make sure your billing address matches card details. It does !?
Bought somethi g electrical in July 2024
And it stopped working properly yesterday and I wanted to know if the buyer gets the same warranty on new products as a buyer would get in Argos or Currys. The seller on here is not taking ownership and basically told me to *bleep* off when I asked f...
Views going down?
Hi everyone, I'm so confused. I've had some items listed on eBay for a while now and sometimes they show as having views, then the next day the views on that particular item have dropped, then say zero? This is even when they haven't reached the 30 d...
Resolved! buyer has paid but hasn't collected
I sold and was paid for an item on 23rd April, but they have not collected, or answered my messages.Is there a cut-off point?
Selling
I've just listed an item and apparently I've breached ebay policy. Ebay sent generic email with endless possible reasons as to what is considered a breach of policy.But I have no idea what I've done wrong.Please help.
My buyer has underpaid the postage and is not responding to my message
Royal Mail rejected the buyer pre paid label as it was underpaid - suitable for a large envelope rather than small parcel. I have messaged the buyer asking them to re buy correct postage (eBay says buyer will not suffer the incorrect cost) and provid...
Posting
hi I was wondering if anyone could help me as I am unable to send a sold item through eBay. I have two chainsaws I need to send and when I go to get a label and arrange delivery service it won’t allow me to. it says no service available I think it ha...
Buyet collecting instead of posting
If buyer collects instead of posting what do we need to do to update system to acknowledge this..preferably while theyre still here..?..thankyou.
EAN number
HiMy first time asking a question, I am trying to list a Book mark in my shop but it will not allow me to do this until i produce a EAN number..I have listed other items and this was never requested. Advice and help is welcome.
Multi buy discounts
I have set my seller multi-buy discounts to 5%, 8% and 12%.This does not show on my listings, only as multibuy 5%. However, when a customer makes a purchase, it works out correctly, but I want it to show on my listing. Richard
Can’t get replies from sellers
Hi just bought something and seller isn’t replying to my emails. Also tried emailing another seller for more information and no reply. My friend is also having same issue with items she has bought - anyone else experiencing this? Wonder if something ...
Resolved! "View all details" does not work on "Order info"
When I go to "Order details" for an item I have paid for but not collected, under "More actions", there is an option "View all details". However, it does not take me to the listing page. With hindsight, I should have taken screenshots of the page and...
Buyer Not Able to Place an Offer
I have an item listed with buy it now as a fixed price, or best offer. An offer from a member was automatically rejected as it was way below the minimum offer price I would consider. They have messaged to say they would now like to purchase for a muc...
Pre paid postage link not working
How can I get this resolved? Clicking on pre paid postage link returns a stupid ‘somethings wrong’ error on app. I need to post the item. Bn
can't see my own listing in search but other people can and are bidding on it
Am I just being impatient - last time I sold on ebay - a few years ago - it was almost instant. TIA
Item has not arrived
I didn’t get my parcel yet i am trying to contact seller no one is responding
E bay customer service Does anybody else think their customer service sucks they should re named
Does anyone else think e bays customer service sucks. They should re name it NOT customer service
Update account 😡
Morning all, I ave stopped using eBay this last year due to the fact I am unable to access the app on my iPad. I am unable to update my iPad to current iOS update. All I get from eBay app is ‘update your device’ or ‘continue on older version of app’ ...
Resolved! Seller hasn't sent postage - feedback shows they've done this before
A seller sent me the wrong item. They accepted a return but failed to provide a returns label. Looking that their feedback its seems they've done it several times before. Tried to contact ebay but their automated service is useless, it just says "sel...
Resolved! How to inform ebay that I'm collecting item in 3 weeks time as agreed with seller?
I've won an auction for a kitchen. Agreed a date with seller for 3 weeks time, and will be paying cash on collection. Also agreed with seller.I'm concerned because eBay keep sending me messages to pay.I've messaged the seller to arrange the date and ...
Created listing but when searching nothing appears
I’ve created 8 seperate listing for sps corals. All are active and getting very little views. when I do a search for sps corals I don’t see my listings ever showing. I shouldn’t have to pay extra just to have them show up in a search or have eBay now...
Return while on holiday
A buyer has returned an item but I can’t inspect it as I’m on holiday and won’t be back until after the refund is due. What do I do?
Age verification
eBay - we need to verify your age to make a purchase of a bladed item (a power tool) Me - I've been a member for 22 years, that's over 18 years. eBay - no we need your credit card to verify. But we don't accept American express or Mastercard as verif...
did not bid
I got an email saying I was bidding for something that I did not bid for. I didn't 'win' the item, but I could have.
Positive comment in Negative feedback
I have received 3 of my last 4 negative feedbacks as positive comments. Clearly the buyers have been making errors. After reading ebays policy it clearly states that a positive comment under a Negative feedback is a breach of ebay policy and will be ...
eBay Balance Not Correct
I have been selling some items over the last couple of weeks and although it's saying that the money is available, it's not showing in my balance. Two items seems to have gone through as that money is being used to pay for promotion etc. I should hav...
MULTIPLE PURCHASES? -also whats happening with Ebay??
another trap appeared yesterday, in the past (if i wone something) i would look to see what else the seller had for sale..... 'oh, can you please delay posting as i would like to bid on more items'? now the answer is a flat no is seller is under a wi...
Failed within warranty period but wont honour
Car window regulator advertised with a 2 year warranty, failed after 1 year but seller states no refund. In his terms and conditions...."part must be fitted by a qualified mechanic" (I am an engineer), but i would need to "prove this with a business ...
£50 ebay voucher
I qualified for a £50 ebay voucher, which I never recieved. I've now found it in my trash and it is out of date. Is there anyway I can spend it?
How to cancel an offer
How to cancel an offer ?
I'm trying to list a van for sale but keep getting an ' unknown error '
I'm trying to list my van for sale but keep getting 'unknown error ' message. I can't even get past the Title page with photos. Any advice???
Problem with buyer leaveing negtive feedback but admited he did it as bored part was fine
Comments: I contacted the guy asking whatvwas wrongwith caliper.. he said nothing! He was bored so left menegative feed back. I have all fb messages . He said he hasretractrd his negative feedback! ! want you to retract it ihave got 100% feedback for...
Cancelling after purchase
I had an item for sale on a buy it now, it sold yesterday. I hadn't realised the buyer had paid for the item, I wanted to do cash on collection(I'm new to ebay) I messaged him and his money is pending in my account, I tried to cancel, he then request...
Cancel postage label
I don't live near an evri drop off point but have been getting charged for the label even when I don't use it, I tried cancelling it within a couple of hours but it said I could not cancel it. I will stop using eBay if this continues as I am out of p...
Buyer Refunded, Seller Didn’t Receive Item Back
Hello,The buyer requested a return, and I approved it. However, I never received the item back from the buyer. Despite this, eBay refunded the buyer, and now I am left without both the item and the money.Could you please review this case? I would app...
Non collection of item sold
The item purchased from a buyer hasn’t been collected from the collection point address. It has been over a week. I have messaged the buyer but they have not responded. What will happen if they remain uncollected
Charge twice for one item
Hello, I’ve just buy an item and eBay charge me twice for the same purchase. I send a message to the seller and he cancel the order but don’t get how eBay will return my money because they don’t see second transaction. Can someone help me or tell me ...
Dispute a Dispute
Customer raised a dispute vis their bank goods are delivered now. They undisputed Im still being asked to refund How do I speak to someone
I am facing 0.36 Pound Insertion fee
hey, I recently created eBay seller account on my UK ltd base and my account have 50000 listing limit but still when I am going to upload any product eBay charged me 0.36 Pound. What's the solution?
Any one else having problems using ebay balance to pay at checkout
I have funds in ebay to use, this shows on every item I look at, saying buy it with your ebay balance.But when I get to checkout only my cards are showing and there is no option to use my ebay balance to pay.I have never had problems before, this has...
Changes to the advertised price and Buy it Now removed while watching
I put an item on my watchlist yesterday. It was advertised at £110 with Buy it now option. Today I decided that I could collect it and wanted to Buy it Now and found it was advertised at both £115 with postage of £20, then £100 with postage of £20 an...
Problem with buyer
I have problem with buyer. I made very good very realistic pictures. On original label is 100% lamb skin and this is original label and this is lamb skin. Buyer says that this is not real skin and is not as described. How I can prove my rights?
Item delivered and not registered on ebay
Hi , my item has been delivered , but not updated on ebay.
Tracking number
Hello i send the item and i want dad tracking number but I can’t
Resolved! Really surprised not to find a thread on this new HORRIFIC change to eBay policies!
Can't believe no one seems to have noticed yet the big change between 2 days ago and today (maybe it's just a glitch, only me? But I don't think so, as I think this is linked to payment being tied up with shipping somehow).I bought a book yesterday a...
PayPal
I’m struggling to get a label/postage paid using PayPal.
Category advise
I’m trying to sell my motorhome but it’s not coming up when I put motorhomes for sale why is that?
private seller selling fees
i have an auction listing on my private account that has ended. when i try to relist or sell similar it wants to charge me £0.35. is it not free for private sellers any longer? its a 7 day auction that was free to list last week thanks in advance
ad fees after refunded item
Do eBay still keep the money for the ad fee general after I refunded the order or do I also get the money back. I'm really confused.
Buyer claims i sent an empty DVD case with no disc inside.
Hi all,i sold a DVD and the buyer is claiming i just sent an empty case with no DVD inside,i asked if the packaging was damaged or looked tampered with and they said no.Every DVD i sell i always put some bubble wrap inside the case so the disc doesn'...
postage label
recieved ebay message by email saying item is sold and paid for including postage and you can now print off postage label now. go to do it and it cant find the item, the item has been on e bay for a while now but previous items put up for sale at the...
Selling an item but the parcel weight is heavier than I paid for how do I cancel the postage
Hi I sold an item and selected the wrong weight when I got to the post office it was 30g heavier and they said they can’t accept it how to I cancel the postage and start again
Where do I find my NI number that I've supplied to ebay ?
Hi.Where do I find my NI number that I've supplied to ebay ?
Resolved! Account close with no explanation
Just had my account closed without any reason after complying with sending documents and proof of purchase. Have £1000s on hold and a pending order to dispatch. What the actual *bleep* eBay... Reporting to FCA and ombudsman and moving to vinted.
Custom postage option still not working
Trying to list as well as revise listings to include custom postage 2nd class large letter as primary service. Whilst selection is possible, as soon as amount is started to be entered screen scrolls and option disappears. seems like eBay “resolution”...
Courier with Age Verification
I have listed Pizza Cutters but now I am getting this message. The listing has a policy violation. It's hidden until you can fix it. I have tried fixing it by selecting 'Standard 2-3 Day Courier with Age Verification' but still it does not work. Any ...
outbid with lower bid than my maximum bid
Hi,Hoping someone can help me understand this. I was just outbid on an item. I had placed a highest bid of £30.20, which I placed about 15 mins before the bidding ended. The person who won the auction won on a price lower than my highest bid. Do you ...
Postage costs for buyers not being listed on preview.
Posting costs for the buyers not being listed on preview of goods I want to sell. Only showing "collection onlyon preview for the goods I want to sell. Despite my clicking on the correct box to add postage costs to the buyer
Only enclosed half the order
A buyer bought 2 items I was selling. I didn’t realise it was one buyer until after I had sent one item. Now I have no way of sending the second item which should have been in the parcel. How do I send second item to them as I cannot reuse the label ...
Different method of posting an item
Hi. I hadn’t sold anything on eBay for a long time but when I did sell an item I was obviously pleased and posted the item via special delivery however eBay is saying I should have sent using their method! Too late now as the buyer will receive the i...
Resolved! Advice on Buying Pls
Hi. Looking for advice. I made 2 orders from a seller at the same time, just different colours. When received the items were a different brand and different sizes. Photos were taken and sent. Long story, Ebay finally sent returns labels and I returne...
Seller won't send item to my country after winning bid
Hi, I won an auction but when trying to pay it says the seller won't send to my country. I've contacted himand it says he can and sent me a screenshot that he does send to everywhere. What could be the problem here? Thank you in advance!
resending a invoice after me refunding
sending a invoice after me refunding a item as wasn't received , customer has now received it and wants to repay . looked everywhere and cant find a way to do it . Help please TIA Sue
Remove such bad sellers
Remove such bad sellers. Protect eBay's customers from so bad sellers who are selling defective products. Unfortunately I lost my money, and now I cannot take it back. Be careful eBay.
Cancel order
Hi I order by mistake at night and ask to cancel order immediately after I purchase. But later morning seller mark posting item and decline my cancel request. I not happy with what should I do thank you
Resolved! Can’t select Royal Mail 87p postage
Hi, I sell Pokémon cards so they’re pretty small and light I’ve sold over 400 and I use the 87p Royal Mail 2nd class letter option as that’s what I send them in - a small brown do not bend envelope. I’ve always done this never had any issues but I ca...
Correcting a mistake with Simple Delivery
HiI posted an item to a buyer with Simple Delivery and after posting, I realised they had ordered two items! I went to generate another label (and pay for it - it was my mistake) but eBay wouldn't let me so I had to go direct to Royal Mail to purchas...
No longer able to select Second Class Letter as a postage option? Only Large Letter available
Hi-there is no longer an option to send via Second Class Letter on the "Get Postage Label" screen - Royal Mail options show only Second Class Large Letter or First Class Letter? Is this a known issue?
Postage
Hi can anyone help me- I have sold a couple of item to the same buyer & will agree to discount the postage charge. Payment had not yet been made I had opted for Simple Delivery in the original listing Can I send a revised invoice which takes the revi...
Unable to cancel order
Placed an order by accident and went to cancel straightaway, was notified I was too early to cancel so waited and managed to after 9minutes. The seller cancelled my request as they had apparently already posted the item which I struggled to believe w...
Resolved! stolen
The bell is stolen I got a letter from the police The seller does not respond I want a refund. I have a letter from the police as proof HELP I DO NOT NEED PROBLEMS WITH THE POLICE
subscription
I've opened a shop. My choice of shop name was free. I select subscription and it tells me that my shop name is taken. It is taken 'by me'. I cant get a response from help and cant go any further. I'm ready to throw the laptop through the window. Has...
Can't select 2nd class 87p postage
Option for Royal mail 2nd class letter is not available. Can't find a work around either.
Resolved! Can't select 2nd class 87p postage
Options is greyed out when trying to fulfill an order, despite weight and dimensions not being an issue. Has anyone found a workaround for this, seems to be a popular issue?
I ordered Vitamin B 1 but your conformation says B12 due to arrive this saturday.
Hello Team. Last night I ordered a few item , among them VITAMIN B 1 but you are sending me B 12 Could you please amend it before it arrives on this Saturday.
Faulty goods within 6 months!
Can I get a refund when this happens? Sent two emails to seller requesting a replacement but no response! Have tried to get hold of Customer Services and can't get anywhere with that! Ebay has changed so much that I am completely lost of how to deal ...
The new postage system is not working
Why can’t I get shoe box size postage, is it so eBay can make more money
How do I speak to a human
Hi, Can anyone tell me how I speak to a human as they have defrauded my debit card!
Thieft
So the extra buyer protection they charge means nothing as a drop shipper has not sent an item and I'm now expected to eat a thieft !! It's a 14% thieft
Funds pending
I cannot get Ebay to release my funds even though the item has been delivered with no problem they should have been available on 28th but as of now are still stuck in pending I'm sure other sellers have this problem - surely this is fraud as it is no...
Because e bay don't do contact I will put this on here and see if anyone agrees
1- make a change to the profile settings so you can set your country as default , I'm tired of seeing items only to find they are in America or such 2- identify drop shippers as such 3- make buyer protection optional not a tariff
Resolved! who do I speak to about counterfeit goods being sold on ebay
any phone number any form to fill in, can't find any info on how to do this any help appreciated
new one
here's a new one , on top of charging me AND the buyer for postage that the buyer paid and arguing the facts that the invoice SHOWS the buyer paid and still arguing i have to pau postage from MY balance , there is yet another "glitch" in the matrix ,...
Can't select 2nd class 87p postage
Hi, I seem to be having the same issue as a few others I've seen. I am selling some of my sons pokemon cards, individually. Last week I had no issue setting postage as a 2nd class letter, for 87p. Now I can not select that option, it selects it, and ...
Resolved! Sold item, buyer returned but it has not arrived
Buyer contacted saying the item did not work, so I've accepted the return but it has not arrived with me. Parcel force tracking shows as delivered, with a blurry picture of a parcel, but no evidence of where it is - I am waiting for details from them...
orders not arriving
i have had 2 attempted deliveries to my post office but both failed how do i talk to anyone about this !
Funds pend
I’ve used eBay from the beginning and it was always the best and super efficient but now it seems to have aged and gone downhill and everything has become difficult. Why has the amount of time before actually receiving the funds from a sale changed t...
Parcel manifested with Hermes but no change in over a week
Can only the seller chase this up? The status of the order hasn’t changed for a week so looks like it’s stuck somewhere. i order from the USA to UK all the time but i’ve never seen this happen before. I’m starting to think it has become lost in ebays...
Item showed delivered but was left outside in unsafe place went missing seller is causing problems
Clearly see item left outside and instructions were not to leave any items outside as unsafe so I’m out of pocket seller is going around in circles with questions and answers
Posting using the ebay label system
Anybody else had issues with this?Yet again, it's wrong. What a waste of time as printed the label off and the EVRI drop off doesn't recognise the bar code.For a £10.00 item, complete farce, costing me more in time and inconvenienceI want to complain...
Return label
Seller agreed to a return. The return label was useless, Post Office wouldn’t accept it. Seller emailed me another return label and theItem was returned successfully but on eBay it looks like I haven’t sent it. Still no refund. I can’t ask eBay for h...
eBay sold me a UPS label not fit for purpose
There is no customer support ! I will leave ! eBay sold me a a UPS label, it cost over 40 GBP. We completed everything correctly and had to find depot to leave it ( no help) we left there, had notification that custom label and address were at fault....
I shipped, it arrived, im still not paid.
I've shipped out a VHS player, the persons address was usable but ebay couldn't let me use the simple shipping or any other shipping so I sent it via evri myself and as eBay usually is they've been useless when there's a glitch. Can't seem to find a ...
I bought items from a seller he sent me wrong
I bought 6 items which cost me £312 and unfortunately the seller sent me different item. He was claiming be innocent and he refused to issue me return postage. Please what can I do
I listed a car and buyer deleted his account and now ebay want fees
Why are ebay charging me fees for a car that I listed and someone bidded on and won and one day after deleted his account so there was noone for me to message for payment so I had to cancel and now ebay wants feesAlso they emailing me that's they're ...
Resolved! Negative feedback after 52 days after when i didnt accept returns
Buyer left Negative feedback after 52 days after when i didnt accept returns. Case closed, i din t accept return and explayned buyer why , where you been before...Item was ( new and factory sealed ) it s not about money 30 pounds ...point. Reported e...
Resolved! hatching eggs off for being livestock
am i advertising wrong they are not live stock till they hatch we eat them
Resolved! I have been using ebay for over twenty years why am I being asked for age verification?
As per the title, why do I have to give sensitive info, ie. CC info to purchase sharps, when I have been a member for this long.
Ebay account suspend
Hi i created first ebay account and it gona suspended and then I created account under my Uk limited company it still suspended and it says its permanent suspended. When i ask what i did they didn’t tell me the reason. Tell me what to do how to make ...
contact
Is any real customer service on ebay, not chat bot - it is not working. An email or phone number?
Delayed payment and relist
Hello, I am not a regular seller on ebay so not sure about all the rules. I had an item on auction that someone bought. I thought I had set a minimum sale price but the item was sold below that price. I noticed there was an option to relist the item ...
"it's now free to sell on ebay" really?
"it's now free to sell on ebay" really? goods sold £5What your buyer paidSubtotal £5.00 £0.92Postage £7.50Order total £13.42What you earnedOrder total £13.42eBay collected from buyerBuyer Protection fee -£0.92Selling costs £0.00Postage label -£9.06 o...
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