Seller News: June 2025
Keep your sales momentum strong this summer with our latest updates.
Forum Posts
contact ebay by telephone??
hi I have a complicated return..and the seller is not helpful...how do I get to speak to a human or a telephone number for them.thank you
No reffund for deffective Item, no help from custom service.
Hallo, have bought a skirt from faux leather. After one wearing started peeling. The seller refused to refund the money, and eBay's custom service also didn't help. I spent a lot of money, and the thing is destined for throwing away.
Theft from doorstep
Buyer claims item has gone missing from his door step, we provided tracking and photo evidence of the delivery, the item was large and heavy 20kg drum of oil which was boxed so i am suspicious that anyone would steal a heavy item which would be diffi...
Resolved! 06-12986-53507
Hi there I am having difficulties with the above order which has ceased working within a month the seller has asked for you tube videos etc but although I have sent a photograph I am not able to send a video of a non working item? they have closed th...
Lost £150 on an item that wasn't signed for by anyone at my address
I purchased an expensive watch from what I thought was a good seller, he put in post with the Royal mail on a signed for service and it was a few days later when I had notification of delivery, I thought that was odd as I had not recieved anything or...
Suspicious sales
This week I have seen three Taylormade Qi35 drivers claiming to be brand new unwanted prizes. Seems unlikely one thing that helps fake sales is the option on eBay now to alter your photos, blanking out the background making them look just like those ...
product recall
thanks to those who replied to my previous text, yes after 30 days e-bay are not interested and the seller just fobs you off so no protection
Resolved! Purchased an item and it is counterfit
Hi I have contacted the seller, as the item had arrived and it is an obvious counterfit and I paid the price for a genuine item. How do I go about reporting it and getting this sent back and refunded. The seller does not accept returns. Please help
Seller asked to pay return postage and then reimbursed
Hi all. I will detail my case: I had to return a rowing machine to the seller because it was defective. The free return label generated by eBay for Royal Mail doesn't allow to send items heavier than 20KG (my item was 25KG) so asking the seller for a...
Item received not as described, tried to return, expected me to cover both delivery & return
I bought a mattress topper with cover in a very specific size as offered by the seller. Once it arrived and was opened I found it to be a bigger size than ordered. Being roughly 2 inches wider, and 2 inches longer than expected. As it was for a VERY ...
Ebay collection point refused delivery
I ordered an item and selected for it to be collected from an eBay collection point. I called eBay customer service ahead of confirming with the seller and they assured me that as long as the eCP reference was on the address label it would be deliver...
Return details lost
I had made a return, contacted seller for a refund. told it will be done in few day. I waited, but now there’s no any purchase history and any details in return request. I can’t even track using return id. any help is appreciated
Buyer protection scandal taking money from chatites.
Buyer protection!!! A few years back PayPal just before they unlinked from ebay made a fantastic offer. Given 10 days upto £5000 of sales pay pal matched it £5 for every £1 I gave in sales to charity. I raised the £5000 and they paid £25,000 into the...
product subject to safety recall
item subject to safety recall seller disputes this, automated assistant no use and agent unavailable where do i go next
Item "not as described "
So I sold a graded pokemon card in Ebay, the slab had damage and cracks on, all very visable on the pictures, yet when yhr buyer received it, they open up a return for "item not as described " yet all damage was very clearly visible and described as ...
Restricted account
I am an old user, I have a feedback of 191 with 100%. I have tried to buy something but eBay tells me that there is a restriction on my account. The password has been recently updated. No messages to explain what's the problem. I don't know how to so...
Resolved! Seller sold defective phone but not admitting
Hi seller sold me a phone with a defective volume up button that doesn’t work but when I told him he replied we have sent a perfectly working phone and not admitting that he has sold a faulty phone so he can say to eBay buyer making a false claim and...
Coat
Can someone tell me why i ordered a coat off the "original" brand and when ive called to recieve an update of why i ordered it on the 29th and 2 days theres been no movement all it says is order details recieved and still no coat recieved by the depo...
Resolved! Seller sent "free gift" instead of item
Hello everyone, I purchased an item (a car window privacy screen) a couple of weeks ago. The seller sent notification that it had been sent, along with a tracking number. The next day (before it arrived), the seller apologised and said that they were...
Refund for a faulty product
Is there a way of getting in touch with eBay in order to get a refund for a damaged item?
Cole and Mason salt and pepper mills
Bought this set 11 months ago , last month it fell apart. The company Don't want to know. They don't recognise the 12 month warranty period. Do not buy from this company. Ebay should ban then as they are fiddling Ebay customers.
Authenticity guarantee fail
I bought a pair of Yeezy’s through eBay’s authentication guarantee and they arrived without the left insole. Help
Buyer protection fees
Hello all, just recently realised that iv been being ripped off by what ebay are calling buyer protection fees , if buyer protection was the fee then it would be optional which it isn't. Not sure if you have all realised but they are adding VAT onto ...
Paid too much for an item
I just accepted an offer from a seller for £25 (including postage). When I pressed pay, however, I was charged the original asking price of £27.75. In the past, when I press ‘buy’ I h ave always been charged the advertised final price. I have been in...
Just bought a jacket from India ... wrong size ... how can i get my money back pls?
I just bought a hand-made jacket from India ... the seller said it was XL ... but when it arrived I can't get it on because it's a child's size ... i did contact them ... they said it was 46" across the chest ... i sent them a photo with a tape measu...
Repeated 'You Won' notifications after making payment.
Folks I purchased 10 slides from two sellers and received the customary 'You Won' notification. I then made payment via Paypal for all the slides. I received the same 'You Won' notifications days after the original ones were payed for. I have checked...
Refund
Hello I have returned an item to the seller because it didn’t work I have been told by eBay I should get refund within 3 days the seller has received item but issuing me a refund I have contact him and normally he would reply right away or within a h...
Resolved! Faulty product
Brought a battery chainsaw last November, minimal use battery will not charge now, seller not interested, you would expect more than 6 months out of it? Appears there is no recall and trying to get contact with eBay is even harder? Any thoughts?thank...
Item paid but not received, eBay refused to refund
I ordered an item that I paid eBay for, which the seller never delivered. EBay advised over the phone that this could be fraud and they 'keep an eye' on that seller, but have never refunded the item and instead, advised us to file a police report! I ...
new price for shipping
Hi there, before the auction the seller ask a 100EUR for shipping, but after the auction he change it and send me invoice with 1300EUR, now he don't want to change it, may be he don't want to sship it anyway. How to proceed?
What to do after Customr service have not helped.
I wonder what other members have done after customer service have not helped or resolved an issue and complaint. It isn't like they have said it is resolved, it is that they have simply not known how to resolve it. Mine is a simple issue and I don't ...
Report sellers of scam Garmin
I recently purchased a Garmin running watch from a business seller, described as being "an ideal companion for running and jogging" and "tested and is fully operational". Hours after charging and setting up, I found that it switched itself completely...
broken item coverage
Hi all,I bought a radio unit for my car in February, it worked ok since last week when I couldn't turn it on anymore, the cables behind were good, so it is broken. I asked assistance to the seller who answered a couple times but then he disappeared.D...
Buyer Protection on Postal Charges
Hi, did you realise if, as a private seller, you include postage in the sale price ( i.e. it appears as post free), eBay seems to add the 4% buyer protection fee onto the full price. If you price postage separately as ‘seller pays’ they do not. No wo...
Laptop Battery 3 Year Warranty Meaningless
Hi WDXOR Battery for Dell inspiron 17-5000 (5770) with a 3 year warranty - 11-09685-93893. What does a 3 year warranty mean? I contacted the seller on 17 Mar 2025, which was 2 years and 1 month after the battery was purchased due to the fact it was f...
Quiet sat nav
I bought a sat nav from KKB -Sales in October, everything has been working well until about a week ago, the speaker went all distorted and finally a few days ago disappeared altogether. I have tried to contact the seller via ebay email but it keeps c...
Item is defective, seller passed the buck and framed me.
I bought an anime statue from Japan recently. When I opened the box, I find so many yellow stains on the item, hard to remove.I contacted the seller for several times. He always passed the buck, by saying he never met this situation before, it was ne...
Bought laptop in September 2024. Has a fault, seller not replying
I bought a LG Gram laptop in September 2024. After a few weeks, the charger stopped working. I bought a new charger but the same thing happened. Charger worked for a while and then stopped working. I thought the chargers were faulty. I have bought at...
Buyer Protection postage claims
Hi, Can someone advise as to whether this statement is correct. If I sell an item for £1300 eBay covers the full cost should it go missing in transit under its Buyer Protection, regardless as to what level of postage the buyer pays for and carrier us...
Subject: Dispute of Return Request – Estée Lauder Double Wear Foundation
Subject: Dispute of Return Request – Estée Lauder Double Wear Foundation (Order No. 22-13068-64734) a seller want a refund a says the foundation i gave her was half full but it was full and i have not had any proof of images and who knows if u dumped...
Change from Delivery to Collecting in person
Hello, I have sold an item and was going to post it. However I am now passing the buyers house and we have agreed to meet and I can deliver it. How can i change this and get a collection code or QR etc that is needed to complete ? It looks like i wou...
Buyer fees, what are they used for
So just been thinking about the buyer protection fees ebay is now charging buyers. What are these fees meant to cover? In the past, it's been sellers that have been responsible for wrongly described items, or broken items via cariers responsible to c...
Does Ebay do anything about vehicle listings that don't mention Category S status?
Does Ebay do anything about vehicle listings that don't mention Category S status? I've seen too many but can't find a way to report them effectively.
Does anyone else hate the new way of displaying prices?
I think it makes it very unclear, as a seller, how much offers are being made for etc. it’s rubbish. Fair enough charging a protection fee like Vinted but show it separately! Please eBay, take note!
SELLER REFUSING TO HONOUR A REPLACEMENT UNIT - I'M NOT ASKING FOR A REFUND.
Good afternoon folks, I've just found this site after being given a royal runaround by a seller. I won't bore you with details of 38 pages of correspondence (lots of photos and bluster sadly) - so I hope you'll forgive me if I just list bullet points...
Seller keeps promising to send item and nothing arrives.
Hi all, I’m looking for suggestions for how to resolve a strange situation with a seller that I have never encountered before. Basically, an item I ordered 20 days ago hasn’t arrived. It doesn’t have tracking so I contacted the seller to ask if it ha...
Resolved! Pokémon pre order never delivered
Hi all. I purchased a Pokemon Journey Together ETB back in January on a pre order and wasn’t expecting it anytime soon. Unfortunately, the seller has deleted his account and has stolen my money. I can seem to get through to eBay to initiate my buyer ...
A seller closed my request
I bought a perfume and I relapsed it was a counterfeit ,I had realized t wa not genuine even before it was delivered .I informed the seller and he said there was nothing he could do about it and that i should wait till it is delivered .the product wa...
Broken product
Ive brought a wheel nut key from a buyer used first time from buyer asked for a new one but no reply
Seller phoning my mobile !!!!!
ok so i ordered some seedling pots and they sent the wrong ones. I contacted through ebay to tell them and a day later a man phoned my mobile number and offered me the ones id received for a discount of £5 and then sent me an invoice and also the ori...
buyer protection fee
If I buy something on here and pay the buyer protect that is added by ebay, Will I get that Refunded as well as the amount for item and postage.
Didn’t receive item
Hello good evening. Sorry to bother you but I am looking for someone that can help me. I ordered an item from a seller on here, it didn’t arrive, due to the fault of the delivery driver from Evri. I have been trying to resolve this since 10th MARCH a...
30 day money back window
Does anybody know when the 30 day window opens, for a collection only item?I only ask, because the eBay policy document seems to suggest that it only opens when you have collected the item.This does not correspond with my experience of the process, h...
Authenticator Fails
Yet again another piece of unworn jewellery returned due to ‘minor flaws’ - minor indeed as I can’t see this scuff through a 20x loupe. This is ridiculous- how can I possibly sell jewellery? This was an unworn ring, bought from Beaverbrooks BUT! at t...
Seller Ignoring Warranty Claim for Swollen Laptop Battery
Hello,I bought a laptop battery from a seller on eBay last year. The product listing stated it included a 5-year warranty. Recently, the battery became swollen from the left side, which is a serious safety risk.I tried contacting the seller via eBay ...
Resolved! Buyer protection
Anybody know why ebay started buyer protection and charging us for it. When it's something I've always had. Anything go wrong in the past you had you money back. So why now are we paying more on top. I was watching tyres for £100 and suddenly they we...
Louis vuitton wallet
Hi I bought a louis vuitton wallet jan the seller says it was all intact I've noticed a burst at the stitching I thought I would have some kind of garuantee with it ty
Urgent Complaint – MacBook Sold with Government Lock (Order 13-04102-18180)
Assunto: Urgent Complaint – MacBook Sold with Government Lock (Order 13-04102-18180) Dear eBay Support My name is Josiane, and I am writing to report a serious issue with a MacBook I purchased on your platform On 6th November 2019, I bought a MacBook...
WARRANY ON LAPTOP BATTERIES PURCHASED ON EBAY
I BOUGHT 2 COMPUTER BATTERIES 24/10/2024 AND ONE OF THEM IS DEFECTIVE AS IT LASTS FOR ONLY ABOUT AN HOUR, WHILST THE OTHER LASTS ABOUT 3 HOURS. IS THERE ANY WARRANTY FROM THE SUPPLIER?
Item arrived broken
Mirror ordered arrived today broken. Can you advise please how I get refunded. Thanks
Probable scam car seller
I was interested in a car that on reflection seemed too good to be true. I messaged the seller innocently asking for details of car and some more pics which he provided. He also called me late evening and promised delivery of car etc. The car was qui...
Wrong Item received, but seller won't reply to my messages
I ordered a golf club . . I received the club in good time and good condition (new) but it was the wrong club ! Steel shaft instead of graphite . . . now they don't reply to my contact to them via ebay ?
Ebays failure to provide a phone number when you want to complain about a seller's conduct
I've just bought a car on ebay. After paying the seller cancelled the transaction to save him paying the selling fee. Why does Ebay allow this. I have now found out the the car is a Category N salvage vehicle. This was not disclosed to me. I am seeki...
Buyer seems unlikely to be able to collect item
I have listed a ride-on mower and have received one bid. The item is clearly marked as buyer collects from an address in the UK (Isle of Wight), but the buyer seems to be based in Germany. S/he has sent two messages in English asking about "island" w...
Recently brought a mental shed with part's missing
Recently purchased a metal shed , a lot of it was damaged, and there's a part of the roof missing. I've been in contact with the seller, who tells me there're sending the part , which has been going on for a while now .. the company states there from...
Sale cancelled twice and only partial refund
Hi, I have twice won an auction and both times the seller had cancelled and relisted. The first time they said I requested the cancellation then messaged me asking for a higher price. The second time I paid and they cancelled saying the item had been...
Buyer protection
The buyer protection is being deducted from my final amount and I’m a private seller. I thought the buyer pays this
Fake goods
I purchased a gift for my son for Christmas and they have broken but under the manufacturers warranty. Went to Apple and was told they are fake. Can I get my money back from eBay or the seller as they stated they were genuine Apple AirPods?
Unsure if my refund was cancelled by seller
Hi, Ordered some shoes on 25/04, it said they were posted on 29/04 but did not arrive. Contacted the seller (communication has been sporadic at best) on 17/05. Opened an appeal the day after and they replied sating they had not in fact posted the sho...
Bid cancellation
Hi. My winning bid was cancelled before the bidding the auction ends for no reason from seller side. All I get was message from eBay that my bid was cancelled. Can he do it for no reasons?
Seller no longer on ebay!
Hi all,I recently purchased the new Prismatic Evolutions set off of a seller from eBay.As I've went on my mobile app to check the tracking of the item, I noticed they no longer have a page on eBay after I purchased the item.Is this normal? When I pre...
Resolved! Buyer stated that electric product was faulty and needed a spare part
Hi all. I sold a brand new ceiling fan/light a few days ago and was messaged by the buyer shortly after it was delivered. He said that the fan was not working after an electrician had wired it up. He also said that the electrician sourced and fitted ...
Resolved! Buyer gave incorrect delivery address
I sold a dress printed a Evri label and sent the item. (My advert showed Evri only) Item is now being returned to me as the address on label was for a Spar Shop, apparently they do not accept Evri collectionsBuyer has now asked that I refund or send ...
Collected purchase does not match description
I would appreciate some advice regarding a purchase l collected today from the buyer. I did a 50 mile round trip to collect a collection of magazines which the description said were in very good condition. The seller was a nice lady who met me at her...
Resolved! Question about Live Animals policy UK
Hi, I've read the Live Animals UK policy, and have also looked at various message threads both here and in Seller Central, but am still a bit confused... If I have understood the gist of things, eBay's decision to ban the sale of live animals in the ...
Fraud
Hi I have contacted the seller many times asking for serial number of the item but the seller does not replies I am scared I am buying a fake item as I have seen many reports about the same item on YouTube it’s a tlm 103 that I bought for 260£
How to upload proof for a case.
Hi all,Unfortunately, I have an item that hasn’t arrived.Have waited for the required before I can request refund. Within the time of waiting for the deadline I was in touch with the courier whom have agreed they have lost my parcel. EBay replied to ...
Resolved! Wrong item description by the seller
Isn't there any rules on Ebay for false advertisement? I bought a charger for Nokia 3110 but it does not fit, the charging plug is too big. The seller claims that the charging plug diameter is 3mm but it does not fit in the 3mm charging port of Nokia...
Account buying limitation
AlertTo help protect your eBay account, we sometimes limit the amount of items that can be bid on or purchased by a single account. However, you may be able to increase the limit on your account by verifying some information about yourself.Call us to...
Counterfeit Barbour Jacket
I bought a 'Barbour' jacket from seller in December 2024. I recently sent the jacket to Barbour for refurbishment. They subsequently contacted me to say the couldn't complete the work as the jacket was counterfeit. The seller refuses a refund and I'm...
Avios purchase on ebay
I purchased Avios on ebay which have been rejected by British Airways. They were transferred to my BA account after paying for them almost immediately, but BA say they are stolen and threatened to close my account and cancel future flights if they we...
Fell foul of a Counterfeit Item de-listing - but it's genuine. What Can I do?
I listed some genuine, early banknotes, but I received a message from eBay telling me that the listing was removed due to their counterfeit items policy. The notes are 100% genuine. I appealed their strike, but my appeal was denied. and I've been tol...
how to contact an human in customer service
I purchased an item that under the UK consumer rights act 2015 clearly did not meet my expectations from the detail in the listing. Ebay agreed with the seller and closed the case. It would be good if Ebays legal team read the act as a number of sell...
Buyers premium on an offer received for item
Hello. I'm so confused!!Can some one please help me understand what I'll receive if I did accept this offer?Do I receive £40 or £37.77?The way I read the breakdown from eBay is I'll receive £37.77 and Ebay receive £2.23? I've attached screenshots.I'v...
No Refund received
I have not revived a refund that should have been saebt 14 days ago. How can I cantact e bay to claim this refund >
Sitting on my shipment
Placed a bid and was charged for the item. It’s been a week and seller still hasn’t mailed the item. Tracking number was generated which forces me to wait until the very last day it could potentially arrive (which we already know it won’t since it ha...
Sent me a cheap item that wasnt what i ordered and they expect me to post back to china before i get
What am I some slave I got sent a cheap item that wasn't what I orderd and am expected to pay for petrol to post office 3rd my time etc.I have had enough this is disgusting behaviour from someone who thinks they better than me
Fake Perfumes
Seems to be so many fake perfumes being listed on ebay recently and its not rocket science to know they are fake being the UK retail price is £118 and sellers have them listed for £25 including postage but ebay are not removing even when I report the...
Resolved! Item defect after 70 days
Hi there, Dear,Date 22-01-2025.Please help me with the following.I bought a Primesat FS-700 satellite meter new on eBay, date 12-11-2024.Start-up and display were no problem.Now, 22-01-2025, 70 days after purchasing, the satellite meter appears to be...
Trading standards warning
Last October I purchased an Ultrasonic cleaning Tank with a stated 3 year warranty. in December I received notice from EBay as trading standards had issued a notice on the item stating it should be scrapped at border as it is dangerous.Ebay said to c...
I bought products that had been diluted with water
I received cosmetics from this seller that, although listed as new, turned out to be used.Unfortunately, a few hours later, I decided to test some of the products that appeared to be full, even though they were unsealed.I’m familiar with these produc...
Watvh authentication postage
Hi there, im selling a watch with the authentication guarantee via eBay my question is how much is the wwtvh insured for from my address to the authentication centre? The watch is high value, £10000. You are providing a service that is unable to be b...
Buyer protection fee clarification - does it cover the seller too?
Can someone explain how the buyer protection fee works?I have a silver jug that I am selling for £700 and was originally planning to charge the buyer for Special Delivery so the full amount was covered. eBay has changed it to postage for £3 which doe...
Return of faulty item
I have a faulty electrical item that I purchased last month that I would like to return for a refund. The seller has declined the return and closed the case. The Ebay system tells me I cannot appeal because the case is closed. How do I get to speak t...
Shoe size not as expected
I ordered a pair of new without tags motorbike boots which were listed as UK 11 / US 11.5I am size UK 11 when they arrived as soon as I put them on they were too small. I opened up a return request before messaging the buyer and the reason I used was...
Restricted airgun listings on eBay
Airguns are constantly being listed on the eBay UK site despite its rules on restricted items. I have already reported two listings that were for sale but although eBay has removed these two items when reported it would take hours to report each indi...
Fake or Faulty parts
Can anyone give me some advice. I purchased a fuel pump valve for my car. It was described as a genuine Bosch part and had a 12 month warrenty. Purchased in March 2025 and only just recently got it fitted. The part does not work, my mechanic says it ...
Winning auction ended
Hi. Was winning on an auction when the seller removed it. Contacted the seller and he said sold it on marketplace for a higher amount. Is this how eBay normally works? Where you can just end auctions when bids have been made?
Buyer protection fee..
Tell if Im wrong??I don't see it as free to sell on eBay now ...before the recent period of zero final value fees it used to be around 3%.. now it has changed to buyer protection fee which is added on to your listing price..clever as it doesn't even ...
Seller won’t refund a defective Chromebook
I bought a Chromebook from a seller as a gift for my wife. Just 3 months later it stopped working completely, it will not power-up and it will not charge. I have contacted the seller and they refuse to even respond to my message. eBay are absolutely ...
Buyers fee
Can you help. If I am selling an item for £100 the item is listed at £110 , that’s £100 for the item and £10 buyers fee, if then a buyer makes an offer of say £60 and I decline but make a counter offer of £80, is that £80 inclusive of the buyers fee ...
Faulty car battery charger but the seller never comes back to me!?
I've bought a car battery for from eBay and I made the review saying it looks ok but haven't used it yet..but three weeks after I've tried to charge a battery but the charger says it's full after checking the charger output which it should be 12 volt...
Items never dispatched and funds not refunded for over 2 years
I purchased items that were given specific dispatch dates, but I am still waiting and have not received them. It is evident from the order details that these items were never dispatched. However, the eBay system now states it cannot locate the order,...
Refund
Both ebay and the seller refuse to help me with my refund
Royal Mail vs Amazon Shipping
I bought something from a seller who stated, very clearly, they send their items via Royal Mail. This is perfect for me as it arrives by midday. However I then get an email saying Amazon Shipping is being used. A vile and useless, at least in my area...
Resolved! Faulty Ceiling Light
Please can someone advise. I bought a ceiling light which is faulty. It has 4 settings and only 3 of them work. My problem is that it only became clear that this one setting was not working after 3 electricians put it up on the ceiling for £300! It i...
Resolved! How to refund entire amount buyer has paid - not just the money I've made?
Not used eBay for years, and a lot has changed since then... I sent an item that has been badly damaged in the post. Looking to refund the entire £5.15 that the buyer has paid for the item, including the buyer protection fee and the pre-paid postage....
Buyer Protection fee
I have noticed since this BPF has been implemented that my offers for items has somewhat declined - I have been with Ebay for 20 years & am now seriously thinking is it all worth my while trying to sell items for a pitance
Ebay advised Paypal case route, Paypal denied claim
I bought a couple of "refurbished" laptops in mid-December, which took a while to be sent out. When they arrived, they were both faulty and filthy and clearly not refurbished at all. They were sent back and two more sent out, with only a marginal imp...
Seller stating they're based in Ireland but address for return is in China
I recently bought some shoes from a seller, whose shop said that ot was based in Dublin, Ireland. When they arrived the sizing was way out. What was meant to be a 39/6, is more like a very small 38/5. When I requested a return, the return address cam...
faulty powerbank
Hi,I bought a Tiexei power bank last year but only used it minimally when away. Having started CPAP so having a need for far more power as without the unit I stop breathing, I bought a second identical powerbank from the same seller in February this ...
Ebay holding the money for too long
and I found it very frustrating . Will they every listen to us. I think it's not fair. They can atleast release the money once we dispatch the item. Please God , please, please please give them the listening skills of the users. Also, I found the buy...
Won a case but don't know whether to refund the buyer.
Hello all, I recently sold an item to a buyer which I posted tracked through Royal Mail to an address they provided, which was an in-store drop-off location rather than an actual address. The item has since been lost in the post by Royal Mail and the...
Didn't receive item, neither seller nor Ebay interested.
Seller sent my item to the wrong person, and I got the item that the other person ordered. Seller asked me to forward it to the other buyer, and assured me that they would do the same; in other words, me and the other buyer would swap items, and we'd...
Resolved! Why can sellers simply refuse to help?
Why can sellers simply refuse to help and all Ebay can do is say "wait a bit longer" despite already wait
Resolved! Buyer protection
Is buyer protection compulsory?, how can l cancel buyer protection?
Not so simple delivery
I sold an inexpensive item over the weekend , and I listed the item with 'yodel store to door'. Today I got paid for the item and discovered that my yodel postage option had been replaced with simple delivery, and that the customer had selected evri ...
Seller refused to post item after accepting offer
Hi, looking for some advice, I made an offer on an item, in which postage was included.The seller accepted my offer, then a few days later I get notified via the tracking that the parcel wasn’t collected due to insufficient packaging. I messaged the ...
Over priced item, charged return post on refund
I bought some aquarium water conditioner thinking it was the 473ml bottle by the price, it arrived it was the 273ml bottle, they'd charged me 16.99 for !! It's £13 odd ....they tried claiming of the price has gone up, so I searched and no other selle...
Wrong postage label bought on simple delivery
Hi guys and gals I was wondering if someone can help I've sold 2 items on eBay but the labels I've bought are for royal mail large letters but they should be small parcels how do I cancel those labels and buy new ones for small parcels?
BUYER PROTECTION FEES KILLING SALES AS A PIVATE SELLER
BUYER PROTECTION FEES KILLING SALES AS A PIVATE SELLERDoes eBay want private sellers? It appears to me that they do not and/or are trying to force people into becoming business sellers. This is my last year selling on eBay, fed up with the constant c...
Counterfeit Dyson
I bought a Dyson hairdryer in August 2023 it blew up recently. As it was under warranty I returned it to Dyson. Dyson tell me that it’s counterfeit. What can I do?
Duplicate order
I ordered an item , but later noticed two of the same item in my purchase order history. Thought I had made a mistake at first but later noticed the second order hit only seconds after the first and the item was for 100 pieces each so if I wanted two...
Resolved! Why is a seller asking for my address to return an item?
I bought an iPhone from a seller who never disclosed that the battery and display were not genuine, and that the phone was under an administrator. I asked to return and he was being very reluctant saying that the battery is genuine, and asking weird ...
AI images - will ebay crack down on this & what about "Doesn't match photos" returns?
If Ebay's AI descriptions weren't bad enough, I have noticed recently that some (lazy) sellers are now using AI images instead of taking photos of their items... I cannot see a policy directly relating to this issue, but really hope ebay crack down o...
Message from eBay…..
I was asking a seller a question about an item’s suitability for my particular car which is year specific and requires either a VIN number or registration number to verify. eBay sent a message saying I’d included personal or payment info in my messag...
How is the price calculated when buying?
Afternoon folks I'm confused but this could just be me being a dopey moo but... I've bought 2 identical items from a seller that each cost £11.84 (there's no multibuy discount) so that comes to £23.68. I have £17.44 in my eBay account from an item th...
Why am I being charged a Buyer's Protection Fee when I am registered as a Business Seller.
I noticed that on one purchase [ of 13 purchases ] I made on 5 May 2025 I was charged a Buyers Protection Fee - I am registered as a Business on EBAY and the small print states I am exempt from these charges. As a result I looked back to the beginnin...
Buyers protection. New to this, but why do buyers not see this added amount when they make an offer!
New to this, so my apologies if old. Why is buyers protection not visible or added to buyers when they make offers on my items? I am losing sales because of it I am sure!!Any help greatfully recieved
Resolved! Recently bought a copy of pokemon emerald
I bought a copy of pokemon emerald, once it arrived i inspected it and found out it was a counterfeit I was wandering what my next steps should be to try and recieve a refund. Seller claims that he didn't list it as authetic yet listed it for 120$ an...
"lifetime Warranty"
Hi, I had bought an item on 12 Sep, 2022, (Order number:19-09090-58411) the advert said "Lifetime Warranty". It has now failed, batteries have died. "Digital Cordless Car Tyre Inflator Pump Portable 150PSI Air Compressor LED Light" - Item number: 354...
Am I the only one fed up with paying customers insurance.
Can somebody tell me why eBay does not state why the item your buying does not say where it's coming from, I'm fed up with buying items that say 3 day delivery and end coming from china and taking over 2 weeks.Also why can't the buyer protection fee ...
Seller cancelled sale and claimed i requested the cancellation.
seller has cancelled sale after 24 hours and advised eBay that i requested cancellation, which is totally false, im furious. Does any have a suggestion as to how i can get eBay to sanction this type of behaviour.
Buyer protection on electrical items
Hi, I've been looking to buy an iPod on Ebay and wondered what happens if I buy it and it works at first, then stops working after a while? Have I wasted my money or does eBay have a policy to protect buyers of electrical items out of their original ...
Chinese seller vanished
I purchased an item for which the seller has kept 2 months slivery period. After 10 days I see seller Chinese has removed all 200 listings from eBay and is not replying to my messages. The only thing left on eBay is a trail of feedback from disgruntl...
Buyers premium
Is it just me or has Ebay’s addition of the Buyers protection premium completely crushed the private sellers market - especially on low value items?
Partial refunds
Hi all. I purchased an item , when it got to the date it was supposed to arrive I messaged seller . The response was they've item I ordered was not in stock be I could get the lesser item and recieve a partial refund . I have received item but no ref...
I am a private seller. A proposed Buyer is persistent in asking for my PP E mail address.
What is a PP E mail address for payment. Proposed Buyer has not met Reserve price or entered into any negotiation. He is repeatedly asking for my "PP E mail" address. Help!
Resolved! HOW SHOULD I PROCEED WITH THIS RETURN REQUEST
Hello all! Recently sold an iPhone to a buyer and now they are requesting to return it under "change my mind" Private listing of course with a no refunds policy. Item was well documented and detailed pictures shown of the manufacture date and first u...
Resolved! selling more than 1 itam that has small fault
Can a seller say there is something wrong but sell other items under the same sale EG fault with TV screen but all TVs have same fault, which is a very unusual vault.
Trying to get a refund, but apparently out of ebay money back guarantee and seller has not responded
So I originally bought my item on the 26th February and the item showed dispatched around 4 days later and never turned up after a month, So I messaged the seller and waited another month but never got a reply so then I opened up the item not receive...
Refund help
I won an item via eBay bidding. I have paid for it through Pay pal with buyer protection as standard. The seller has provided a tracking number as unrecognised (fake). I have asked for a refund. The seller responded with a silly excuse that doesn’t m...
Damaged Item
Hi, I received damaged item and I am unable to get through to the buyer, this item was required for a birthday party and we need to decide whether we should buy another or the seller will send replacement. For the return their page says buyer needs t...
Selling and return fees
I sold a brand new ford transit mk 4 and 5 rear light. It was exactly as described. The buyer claims it does not fit. Who's responsibility is it to pay the return cost in this situation. Mine or his. I'm afraid buyer will do nothing and ebay will giv...
Counterfiet items. Ive received counterfiet items. Seller wants me to return them then says theyll r
I've received counterfiet items, seller wants me to return for a refund, they said at first that they had already refunded me, then now says to return for refund. Says they didn't know items were fake but that's all they sell. They've accused me of s...
ebay app
I'm new to selling on ebay and want to have local collection of items. I need the app for confirming receipt at the door but can't log in as code comes to the phone I've got the app open on. How can I go forward? What does everyone else do?
Seller wanting me to correspond via email
Hi I received a faulty item and the seller is wanting me to provide a video of the fault via email. I was wondering if it's safe to do this as I will be corresponding outside of ebay?
Dodgy seller
Anyone know what I can do if I returned an item for an exchange agreed by the seller that I didn't receive nor been refunded for. Then they conveniently went 'out of the office' for the month that took the purchase outside eBay's Money Back Guarantee...
Why is the 6-digit code system so poor?
Since the required 6-digit code system from buyers was introduced, I've sold 3 items that required a code and only 1 of the buyers was able to see the any email containing the code despite checking and rechecking their emails. eBay assistant offers n...
Messages
Anyone know how to stop e.bayers sending me offers when iv only looked at an item it’s so annoying if I wanted it I would buy it now I don’t look at so many items
Bought somethi g electrical in July 2024
And it stopped working properly yesterday and I wanted to know if the buyer gets the same warranty on new products as a buyer would get in Argos or Currys. The seller on here is not taking ownership and basically told me to *bleep* off when I asked f...
Courier with Age Verification
I have listed Pizza Cutters but now I am getting this message. The listing has a policy violation. It's hidden until you can fix it. I have tried fixing it by selecting 'Standard 2-3 Day Courier with Age Verification' but still it does not work. Any ...
Faulty goods within 6 months!
Can I get a refund when this happens? Sent two emails to seller requesting a replacement but no response! Have tried to get hold of Customer Services and can't get anywhere with that! Ebay has changed so much that I am completely lost of how to deal ...
Chinese
Ive been buying off eBay for years but today I have been mislead again by Chinese sellers and I’ve had enough - EBay is doing nothing about it and you can’t speak to them about it so I’m going to take my money elsewhere. Really can’t understand why e...
seller has given a false address for the returned faulty item
Hi, I bought an apple smart watch on ebay - it was paired to another phone and the seller refused or was unable to unpair it thus it it didn't work. Ebay agreed the return but now the watch is on its way back to me as the return address is false/ doe...
I have stopped ALL new listings of any small items on eBay because of the buyer protection fee.
I am not a trader but a private seller trying to clear items that were left to me in an inheritance. The items are all brand new and I have listed them at a price which is slightly lower than similar items available from UK sellers on eBay with the m...
Item sent first class instead of using prepaid lanel
Hi,I sold an item and the buyer immediately messaged to say could I send it first class as she wanted it Fri for a night out. I went to the post office and sent it first class, it was £10.95 special delivery by 1, the post office said we could not us...
Resolved! Contacting an agent!
I want a response to my case but can’t seem to speak to a human!
Fake Pokémon Cards
I recently bought a booster box that was obviously not labelled as inauthentic and they showed photos of the authentic versions of the booster packs etc… and when it arrived the outside packaging was done very well and appeared to be real so I opened...
Resolved! return cost local collection not as described
hi i brought a bike it was discribed as 53cm frame size the bike is a 1957 raleigh they came in 2 sizes21" and 23" 53cm is 2mm off 21" so i assumed ebay only had options for cm or seller at a glance thought it was 53cm when measure frame size which i...
Item counterfeit
Hi, I ordered some it cosmetics cc cream, it is not a genuine product, I have contacted the buyer and stated it is not a genuine product and requested a refund (via msg) I’m not sure how else to request it. There also is no option on eBay to speak to...
How can I actually SPEAK or chat to a human being ???
EBay just send you round in a never ending loop
SALES DROPPED SINCE THE BUYER PROTECTION ?
HAS ANYONES SALES DROPPED SINCE THE BUYER PROTECTION
Guest Purchase Refund
Hello there, so I do have an eBay account but accidentally made a purchase without even really realising that I wasn’t signed in. The two items I purchased were described as authentic and real and there were no negative reviews that I could see. Day ...
I bought an item on eBay but eBay won’t let me sell it on eBay
I bought an item but it wasn’t right for me. seller didn’t accept the return. I can’t access eBay buyer protection to help with return, so that’s useless. I listed the item, it says it’s a restricted item as its an air rifle part?I listed it again us...
seller being unprefessional
I have a problem with a seller, I have been buying comic books from this comic book shop. For years, since the pandemic. But I noticed that every now and then sometimes they would forget to send an item, and sometimes I would expect them to maybe sen...
Selling a written off car without declaring its written off
I was interested in buying a car on eBay( private seller ) but I decided to check the history of the car and found out it was an insurance cat n write off .There was no mention of this in the listing so I mentioned it to ebay and ebay looked in to it...
complaint
Hello. I bought a tablet. The description says Galaxy Tab A7, after I set this tablet up, by the way, it works very slowly, I saw that it is a Galaxy Tab A6 model, YouTube does not work on it, apparently because this device is outdated. Imagine how u...
Returning Item for replacement
I have to return an item for replacement. The seller has requested my address for sending replacement but Ebay will not allow me to give seller this. How then do I receive replacement?
Starting bid when reduced.
On reducing the starting bid, the amount including shown to prospective buyers has not been altered from original plus buyer's premium?
antique silver knife
i listed a 200 year old knife i used ebays ia to list the item now they have removed it i want to know how to relist it correctly all the items listed on here that people lie about i have been honest what do i need to do to relist
Received empty parcel
I got an empty parcel for my order. I engaged the seller, they felt sorry and informed me that another order is on its way to me but I still have doubts. Meanwhile, I had already contacted Ebay who had helped initiating a return request. The seller i...
CARTIER WRIST WATCH RETURN ISSUE.
I have received a return of my Cartier Watch from authentication and the back watch case is damaged.
Paying tax after purchasing before it’s released from Royal Mail after paying for the item
Tax on purchase before Royal Mail release item from sorting office is a joke,after paying for the item then delivery I’m now told I have to pay another 75£ on a 300£ ring for inland revenue? It’s not worth the money firstly but if you don’t you loose...
Urgent: Possible Scam – Item Not Received
I’m reaching out because I believe I may have been scammed. I paid for an item that was marked as delivered,but I never received it. I have checked everywhere, including with neighbors and the delivery service, but there is no sign of the package. Th...
Cannot contact the seller
An item I bought in October 24 has stopped working and the original add is not available and when I try to message them it says cannot send message.the seller is still selling other items just not mine anymore.item is new so should have some sort of ...
Seller not responding to faulty item
Hi, I purchased a set of 4x4 lights from Colight in December, they are working, however one of the spot lights has bad condensation inside of the lens. I have contacted Colight 4 times directly. However they are not responding and due to being past 3...
Need help as perfume purchased is fake
Purchased perfume & it’s nothing like the original either in packaging or smell
BUYER PROTECTION FEES!
Surprise surprise - I'm far from the only one confused with this new set up for both buyers/sellers!!!!Ebay need to get their act together or they'll be losing customers! Ok, if they want to introduce a so called "buyer protection fee", we have to pu...
Seller has not sent the item nor answered my messages or to cancellation request
I ordered an item from within the country and was expected to be posted in 3 days. A week later, no tracking information, no answers to my messages. I filed a cancellation request and I’ve been waiting for the seller’s response. Nothing. I need the r...
Forced to buy, Buyer Protection !!!
Why are we been forced to buy Buyer Protection?It's like finance company's forcing costumers to buy protection, witch is now been claimed back.They say Buyer Protection includes:24/7 customer service. - That we get anyway as a member.Private sellers ...
Buyer Protection Fee
Does anyone know whether Ebay are going to change their policy on this for low priced items such as single postage stamps?
Different prices for identical items !?! IS THIS LEGAL?
Please help?I've been a member of eBay since 2005, but never seen this before.....These two universal items are identical, but 2 different prices from the SAME SELLER just for accepting Klarna. Is this legal? eBay item num 265923960125 - £33.34eBay i...
Scammed
I bought a hot tub last year .it was faulty sent it back they were supposed to fix motor but just sent it back...no address no name .how I'm I supposed to get help when you just keep ignoring me
Seller cancelled my purchase as price was too low for him
Hi there,Was wondering if anyone had the same issue? I won an auction for a laptop but the seller cancelled the purchase as I believe the price was too low for him.Pretty poor.Any thoughts?
Item has stopped working after 5 months
Bought a fitness tracker from eBay stopped working after 5 months wasn't expensive but I expected it to last longer, anyone else experience the same
Resolved! As a buyer, I'm NOT seeing the BPF on private listings? What am I missing?
From what I've been reading here, private sellers are seeing a drop in sales due to buyers not wanted to pay for the protection fee? I appreciate this is all conjecture, but the main point I wanted to check - before I list more items - is what the BP...
Seller deleted account???
I don’t know what to do. I purchased a sofa in December costing just under 1k… the sofa had a 1 or 5 year warranty with the seller but the sellers account has been deleted and I can not contact them to get a replacement part. I can not find a way to ...
BUYER PROTECTION
As a veteran Ebayer who has swallowed every change ever made by eBay ,even though on the whole my feelings have been if it is not broke don't fix it !This latest one of buyer protection really is the icing on the cake ! and perhaps I am getting too o...
Resolved! Item being sold twice
I purchased a painting on eBay from a well known charity at the beginning of the month and confirmed payment was received. The item is showing as to be posted 3 weeks after payment and te delivery date keeps extending. A few days ago I checked to see...
Item not posted and now removed
I bought an item which was then updated with a tracking number, it hasn’t arrived over a week later and the couriers have never received it. I have tried to co tact eBay for support but the bot just closes the chat due to the item having a tracking n...
Purchased item failed, seller said do not return item - now over 90 days
I ordered a car component in August 2024, fitted it in October and it failed on first use. I contacted the seller who said they would send a replacement part and that there was no need to return the failed part. I am still waiting and despite frequen...
Resolved! Broken item.
I received a ceramic jar and upon opening found it to be broken. How do I go about getting a refund?
The delivery company Damage my Piano
I am sorry, my English is not good.I brought the delivery service in eBay, I paid £249 in eBay, but the delivery company said the delivery cost need to pay £500 , so I need extra to pay £250 to his account for delivery my piano. But The Piano be seri...
Return issues
I purchased two cabinets for my bathroom, which are not suitable. have requested the returns, seller advised me that it would be better if I paid them 30 pounds for a courier service to come and collect the items. I paid the thirty pounds 4 days ago ...
Faulty Coffee/Tea Jug - Seller will not reply?
Hi, I bought one of these Jugs on 14th September 2024 because the one I had had started leaking - always for tea. Before buying this one I had always purchased the plastic ones with the vacuum style inside like a flask. However, decided to try stainl...
Resolved! Counterfeit item purchased
Hello, I am a watch repairer. About 2 months ago (i have 8-10 week turnaround) i bought what i believed to be a genuine factory sealed NOS Rolex crown https://www.ebay.co.uk/itm/146318179274I contacted the seller and told him and he just declined my ...
roblox digital item scam
why are gaming sellers of digital items demanding and forcing buyers to give collection codes first before giving items its disgraceful how many people are getting scammed this way their should be a warning put in place explaining you don give code f...
Dropped off sales.
I can say with complete certainty, that my sales have dropped off since the Buyer Protection charges.Seems to me that ebay is again loosing sellers, because this Buyers Charge is putting up the price of goods that I sell.I sell mostly whats left of m...
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