Evri lost the package

[benjamin.bf]

The postal service lost the parcel. The buyer opened a return request. What do I need to do to avoid losing money and the parcel because it is not my fault. Of the options, I can only write to the buyer or make a return. It says that the parcel has been delivered

[**peaseblossom**]

if the tracking shows delivery to the buyer's address the courier may have left it outside their house and it went missing from there.    That's why the buyer couldn't open a "not received" case.   And their return case won't work because they have nothing to return.    Suggest to them that they ask their neighbours in case someone has taken it in.