Seller News: August 2025
Get the latest updates for stronger protections and smoother selling.
Forum Posts
Item not delivered after 2 weeks. Issued a refund then it arrived.
I sent a parcel royal mail 48 hr tracked which was not delivered after 2 weeks had passed. I issued a refund and filed a claim with Royal Mail. The buyer contacted me to say that it has now been delivered. What is my best course of action?
Change posting to collect only
Is there any way I can change my listing . It's saying collection and post...I only wanted collection . I have a bid so I can't end the listing .
new private account, suspension on account and policy violation on ALL listings
I have been selling on ebay for 22 years now. Starting as a private seller but then as a business seller. I have ended up with 3 business accounts because ebay insisted that all my accounts should be business accounts if I buy and sell. However, many...
Selling 4 wheels but only one shipping label
I sold a set of four wheels, they're going to be packaged in 4 individual boxes. I can buy one parcel force label for £13 but I need another 3 labels. How do I buy the other 3? ThanksMatt
Track suit
Bought a pink tracksuit off eBay for 15 pounds no tracking number took money and nothing else? Cancelled item 4 days ago still no response from eBay or seller
Posted item with my own courier
I haven't sold anything for years through ebay, sold something a few days ago, packaged it and posted it using Evri however my funds are on hold until I use ebay own postage service, which I wasn't aware of, item already gone, can't update to correct...
Account Purchases and Bid History
I have noticed that my past purchases and bid history for the last 6 months are no longer showing. I have tried to put in a concern several times over the last week to address this technical issue with my account but no one responds. I’d like to be a...
Using Simple Delviery when the same buyer has bought 3 of my items
I had one buyer in the last few hours purchase 3 vests from me and although I have used Simple Delivery before, it's only ever been when a buyer has purchased 1 item from me.What happens when a buyer purchases 2 or more items from me?Do I have to pos...
Bought an iPhone 15 Pro Max turns out it was FAKE
I bought an iPhone 15 Pro Max on 21/08/2025, but when it arrived, I immediately noticed it was fake. I initiated a return on the same day it got delivered, and got the return post a day later. Posted the phone the next day, and tracking via eBay show...
help please
it is not valadating my bank account?, i tried to chance the bank account for payouts and now it wont validate any of my accounts?
Damaged in transit
I sent an item using Simple Delivery and it was damaged in transit. How can I recover the cost of my item? It was sent using Evri but they say eBay is the carrier
Return and refund.
I sent a n item back as per eBay and paid the postage through Royal Mail because the seller refused to send me a returns label. It was received via tracking 2 weeks ago. eBay have closed the returns but I still have had had no payment. What can I do?
Bank account verification
Evening,For the first time got my bank account verified to get my money out of eBay.They then sent 4 payments rather than 2......When I tried to logically give them 2 payment amounts for verification I failed my three attempts.Great.What do I do now?...
Neutral feed back .....despite loving item ......as feet swelled in the heat ??
This is feed back i received ?? and ebay wont remove ??????????? Love the shoe was in good condition, but unfortunately was too tight even though am a size 38, but am thinking it because in summer feet expandNext Signature make Patent Black NEW Ladie...
My Order was delivered at a wrong address
Please, I need help, my order was delivered at a wrong address. Please I need your help. I tried contacting seller but hasn’t had anything back.
I mixed up items to return
I bought two radios from two different sellers I returned both of them but it seems I mixed them up. One of the sellers can't refund me because he doesn't have his itemI've tried three times to contact the other seller to ask to return the radio so t...
Damaged item
A glass candle I’ve purchased has arrived completely smashed. The seller has agreed to a refund, but I cannot find how to request this without returning the item (which isn’t necessary due to the damage).
This seems like a scam email from customerhelp_uk@ebay.com - please help
Hi, hope someone can offer a little guidance. I went through the uk ebay site, via the link I always use to manage my account, and filled in the contact form for email help. It seemed legitimate. The response seems very dubious. Any info would be muc...
Returns
I placed an order by mistake and I cancelled it immediately by massaging the seller which he acknowledged, yet I have not my received my money back to my account. Below is my order number 01- 13536-11950. ( Vaccunm Bags and cloth)
counterfeit suitcase
Hi all, Just before my holiday a month ago I bought what was supposed to be a remora suitase, it arrived late and we didn't take it with us and a month later we are back home and its a fake for sure. I paid appx £420 for it. The seller has gone from ...
Missing parts and pieces that were never there.....
I have a question, and as I'm surely not the only person here to have had to deal with this BS I'll hopefully get an answer I sent an item to a buyer. Auction sale, no returns. I'm now dealing with a return because the buyer believes the delivery was...
tesco points for evri label how to link
Hi there, I'm an ebay seller and since evri is official courier now on here trying to figure out how to get tesco points for those evri prepaid labels. Tesco cx service couldn't help. Ebay human agent couldn't help. Not chuffed about evri being only ...
Age verification
I've tried buying a pair of secateurs but need to verify my age with a credit card I do not have a credit card and ebay doesn't allow using a debit card How do I get round this, please?
Ebike fault
Hi I need a bit help I bought an ebike December 2024 it has not got a fault with the motor , I have tried to contact the seller but have had no reply for a week. I sent him all the details of the purchase and what the fault is, so can anyone tell me ...
Resolved! Is it possible to create a private listing/auction?
Hi, I would like to be able to sell some items that were gifted to me, to a specific group of people who are in a fan club I'm in. I don't want the items to go on general sale, but only to this group of people. Is it at all possible to create a priva...
Query about my feedback
Hi, I have always had 100% feedback, but now it is showing 99.3%, how can that be when all my feedback from customers is goo and positive? I find that I am really concerned about this as a lot of buyers check feedback, so how do I put this right?
Urgent: Fraudulent Buyer Activity – Request for Investigation & Action
Dear eBay Support, I would like to report the following buyer accounts for fraudulent activity: *username removed* These buyers are repeatedly: Returning empty envelopes instead of the actual item. Opening bank disputes after returns to obtain double...
Urgent: Verification keeps failing, but I've already confirmed my identity multiple times
My payouts are on hold, and I'm being asked to verify my details again. I've already done this several times. What's going on, and how can I resolve this?
Marking an item as despatched
Hi, I can’t seem to find anywhere to mark an item as despatched anymore and it’s showing overdue. Can anyone help?
Issuing a refund
Please could someone tell me how to issue a refund from seller, the item was delivered in January 2025 so when I go to the order the only thing in the 3 dots or drop down box is "VIEW PAYMENT DETAILS" refund buyer does not appear. Many Thanks
Dishonest sellers: Location!
Can anyone tell me how sellers can show their location as London UK, Manchester UK, etc, and then after your purchase is confirmed their location changes to China?I know we now manufacture very little in the UK (I was employed on a manufacturing site...
Simple Delivery - Combined Postage
I sold two seperate items (photographs) to a buyer in the USA (I'm in UK). eBay Simple Delivery has sent two separate invoices, and not combined the shipping. How do I get eBay to combine the shipping? Thanks for your help!
Invoice Issue
I'm a new business seller and registered for VAT so have to send VAT invoices.The issue is that the invoice shows my personal name rather than the company name which is incorrect.The account is set up as a business with the company name. How do I get...
50% refund !
Is this legaleBay have given me a 50% refund for an item I received damaged. I asked the seller for a returns label and they said no speak to ebay.ebay awarded me 50% and said keep it. i dont want it. i want perfect china not damaged.how do i get my ...
evry simple delivery = in one shop demanded my email address, the other shop did not do so : why
when i used evry simple delivery , in one shop demanded my email address and would not give me a proof of "posting", the other shop did not do so : why the difference?
Hello, can anyone tell me what I do if the parcel I wish to send to a buyer is slightly bigger
Hello the parcel I want to send to the buyer is slightly bigger than the post office suggest as a maximum. Can I send via another carrier
seller protection
Hello,I have already submitted a photo of my ID card 6 times, but my account is still blocked. Could you please let me know how many more times I need to update my account information? What is the reason for the delay?Thank you.
Postage issue
Is there a way with this simple delivery system to cancel a label and buy another one? What I really want to do is have a parcel collected as its too heavy to carry to the post-office (no car). I've tried EVRI and can't get through to anyone and the ...
Fake ebay seller
I bought a face cream from what I thought was an ebay seller on 21st August 2025 for £18.99, the expected delivery date was 23rd to 27th August. Nothing arrived and so I went to track the package and I was asked to log in to my ebay account to do thi...
ebay is *bleep*. Difficult to see how to get paid
Ebay is *bleep*. Difficult to get paid without spending too much time learning about their system, *bleep*
refund
The refund suggested by ebay does not include the tax I paid, how can I correct this and include the tax
Account restricted because of my feedback left? I can’t understand why.
So I purchased two jelly cat toys which were listed to be genuine. They were not cheap! I specifically always filter outside countries other than the uk. that way I know it’s getting to me faster and more likely genuine. so when I purchased the toys,...
Item sold payment still on hold
I sold item 267380137744. Through inexperience, I sent the item directly rather than using the prepaid ebay/Evri link. The buyer has received the item and is delighted with it. However, as I didn't follow the postage protocol correctly, the buyer is ...
pages
Hello, can anybody help I am getting wierd pages when I select a sellers item, all the details are showing on the left of the page & & no option to buy, save etc, done screenshot so hope it helps ; thanks for any replies,rubycon65
Am I part of a scam?
I’m trying to sell an old mobile phone, I’ve noted that my seller is located in Australia (I am based in the UK) and has only joined eBay today. Should I be concerned? Thanks
Buyer returned item
UK Seller here. I sold a NEW and sealed iPhone 16 on the 14th August and paid extra at my own cost to get the buyer the item on next day delivery , on the 22nd August the buyer contacted me asking for the item to be returned as 'Doesn't work or is de...
Ebay removed negative feedback instantly
Bought an item that was never dispatched. I contacted the seller several times over a 10 day period to which they never replied once. I finally give up requested a refund and left them a negative explaining that it was the worst experience I've ever ...
Ebay fees
Where can i find the percentage of ad fee costs that I am charged, many thanks
Fees
Does anyone know why I keep getting charged 72p a month when I'm not using ebay...haven't sold anything since March.
Sent via a different method than the listing, wanting to finalise the order as complete
I was a little delayed, due to being away, with sending out an order. I communicated this to the seller and they were fine about it, they just requested i got it to them by a certain date they needed for. No problem, there was still plenty of time. H...
eBay help & contact
Hi, Please can anyone help me with eBay help & contact page / automatic assistant? It will not let me open page when I click Help & Contact just comes up black & grey text without letting me chat. I need some help. Thank you.
Wrong label selected!
Hi, I think the wrong label option is selected, as the item won't fit through a letterbox, but how do I change the label. It's happened a few times before and I end up buying a second label each time, therefore paying twice. My partner set up the ite...
Hi , i have sent my passport picture and my and my NI number 5 times and still my account still
Hi , i have sent my passport picture and my account still on hold. I have completed this task 5 time
Resolved! Item reported lost has now been found - What next?
Hi, A buyer reported that an item had not been delivered by RM. The buyer was refunded but just as I was about to start a claim with RM she's got in touch to say that she's found the parcel. She'd now like to pay for it. Can I raise another invoice o...
amending ads
I have a few ads on for alloy wheels of which im advertising few sizes on the same ad and now i am out of some i keep getting asked for them, is there a way i can amend the title and ad to show only what i have left in stock
I have bought something but can work out how to arrange collection. I am new to ebay
I have bought something but can’t work out how to arrange collection
purchases
My latest purchases have suddenly disappeared from my account, and it only shows 2024. Has anyone else had this experience? I've cleared cache but no change.
TECHNICAL ISSUE
I was just reading some of the problems people have had! I haven't encountered things like that but my gripe is why is eBay having technical issues. First (on several occasions) there was an issue with putting in a best offer as the page was missing!...
Still not fixed
I’m in the ukok so I had a look on eBay Canada to search for some of my items that are listed I only found about 5 even know there’s about 30 listed for global shipping, then click on an item of mine so see what other items I’m selling and it only sh...
Seller ignores contact over lost package
I abandoned a 7 yrs plus Amazon account, much used, with sellers sending damaged products, or an item not as listed and only chatbots etc to seek help from.Closing the account, a couple of years ago, joining eBay felt so much better, with goods arriv...
Batch update weight and parcel size details
For some reason unknown to me the weight and parcel size fields have been updated with duff information. This applies to hundreds of my listings.Have looked to see if these fields can be batch updated but not found anything so far. Does anyone know i...
Refund
I have a problem with a refund and funds pending .. I sent out a jacket on the 7th of August the buyer received a few days later and the same day sent a refund request .. so funds where pending .. I received the jacket back and processed the refund b...
ebays pathetic idea of postal rates question
i had a cd delivered from a seller which had a £1.50 charge on it because the potage was not enough. The seller told me thats what ebay set it at. I have noticed this as well. Postage prices are not enough and can never find a way to edit the cost. C...
Click and collect showing as delivered but buyer saying not ther
I have had a buyer contact me to say she has been into a Jet service station to pick up 2 packages i sent and they are not there. The Royal mail tracking is showing them as delivered.The address labels were printed directly on ebay so the ECP number ...
Antiques to EU from UK VAT rate?
When I sell provable Antiques over 100 years old to the EU ebay UK charges 20 percent VAT to the buyer (say in Germany), however countries such as German have a reduced import rate of 5 percent for Antiques. Can my buyer claim the over payment back? ...
Seller Charity Donations
I'm trying to list an item where the proceeds will go to a specific charity. However, the charity in question does not appear in the selection menu. The charity is definitely active on ebay. Can anyone suggest what might be the issue? Best regards.
Ebays authentication process
So a designer bag was returned as ebays authetication couldnt verify it. I have refunded buyer and have since had it authenticated by 2 professional authenticators with certificates. Im so annoyed with ebay as i was made to lool like i was selling fa...
Simple Delivery
My buyer doesn’t want to use Evri because of bad previous experience. I have opted to use Royal Mail & Evri but the buyer has only been given an option to use Evri when they check out. can this be changed for this one sale ? thank you. I’ve had to ca...
Offers sent that I didn't make🙄
Hi here's an head scratcher. I just noticed on one of my listings , a high value item that there were 4 sent offers with a discount of 14% that I never made. Is there a way eBay sends offers automatically on my behalf? I am pretty positive that I nev...
Simple Delivery
I’m getting caught out and so muddled here….how can I tell if my listed items which have been listed ages and are under £10 and I’ve offered free postage are on simple delivery? I notice some say tracked with another option for express so I presume t...
Photo editing glitch
Has anyone noticed a glitch with editing photos in the ebay app that has arisen over the last week? I can't change backgrounds any more as when I try to do so, the app crashes.
Resolved! PROBLEMS WITH LISTING ITEMS UK BASED
ANYONE ELSE HAVING PROBLEMS LISTING ITEMS ON THE UK SITE? GO THROUGH THE USUAL PROCESS AND CLICK LIST ITEM JUST GOES BACK TO THE TOP OF THE PAGE. TRIED A DOZEN OR SO TIMES. GRAHAM
Unable to upload photos when using the ‘sell similar’ option
I am still unable to upload any photo’s to my listings if I use the “sell similar” option. It works if I start a new listing, but this is costing me so much more time. I’ve raised the issue with EBay but not had a reply. Does anybody have the same is...
Resolved! No 'Evri' Option On Simple Delivery
Everything I sell apart from samples are too big and heavy for Royal Mail. I always have, and still want to use Evri, but once I sell something, Ebay automatically sell me aRoyal Mail label which I cannot use.I have un-selected RM in the settings to ...
Uploading photos
I can’t upload any photo’s atm. Managed 1 item and nothing since. Is there an issue?
Recalled item
I have received an email from ebay advising against using a nail polish dryer device as it has been recalled due to safety reasons. I haven't used it more than once or twice as frankly it proved to be more Chinese tat and doesnt work but does this me...
Simple Delivery
I have just sold an item that was listed before simple delivery was introduced. So unaware of the changes I paid for the postage with a different carrier from the one selected by the buyer. As a result EBay will not update the status to despatched an...
Updating username to receive payment
So I'm trying to withdraw what I've received from a coat I sold and it's saying if I don't withdraw it by the 23rd there will be restrictions but I don't know what that means since it won't tell me, so I changed my username but my laptop glitched and...
Buying
I need to check the dimensions of an item before I buy it; I've sent 2 e-mails asking for details but not had a response.The item has "no returns " on it so I'm stuck, reallyAny suggestions, please?
Resolved! Buyer Raised an Item Not Received Case
Items purchased last Tuesday 26th August. Sent Royal Mail 48 Hour Tracked same day.Today 1st September, customer raises Item Not Received Case, saying she wants her money back.Tracking shows attempted delivery Saturday 30 August, but 'Address Inacces...
scam? what do I do!
hi guys - I recently bought something from a seller who had loads of positive reviews but a few negative too. I spent quite a lot on this one item and the seller has supposedly “shipped” it out but I can tell by tracking that it hasn’t been. They the...
Relisting Fees
Hi there, i posted my caravan for sale. Had one bid and the seller wanted to cancel as they'd bought another van. I ensured they sent the cancellation so I would not be charged a final value fee and it was cancelled. I renewed the listing which I mad...
How do I print a simple delivery postage label on a 6x4 thermal label printer?
How do I print a simple delivery postage label on a 6x4 thermal label printer?
Selling to American buyer
I am set up to sell to UK buyers however an American has bid on my item however I cannot sell to him yet as not arranged to sell outside the UK. How can I change this
Fraudulent purchase
I have just noticed a purchase has been made to my account a couple of hours ago.It was for a digital game which appears to have had a code to use it and this was sent by the seller. I guess this purchase was made via a guest as the sale is not showi...
Postage
Hi, i have sold an item and the buyer has paid for postage. I tried using the qr code and they told me my parcel is 1cm too big so they won't accept it. I have messaged the buyer who cant change it their end either. Im thinking of paying to send it w...
Lost item
I sent a guitar via Evri / Packlink which didnt ever arrive. How do i go about raising a complaint and compensation claim?
Postage cost
I have selected buyer pays postage of an item they purchased and paid postage yet I have to print a label eBay’s stated I have to pay for shipping as a buyer is this correct
Buyer wants to change delivery method
Hello, I had a purchase about 5 hours ago. I have packaged the item and generated the qr code for evri with simple delivery. However, I have just had a message saying they want it sending by Royal Mail. I have tried to find a way to do this but I can...
Ebay listing shows customs will be paid on Made in USA items shipping to USA
I just did a search for "made in USA" items located in the UK. Such an item should be tariff free since the item was manufactured in the USA. However, EBay has added the following text on the listing page between Postage and Delivery: "Due to US poli...
Simple Delivery - another issue
Hi since SD has been mandated some of my items (ties) that were listed were incorrectly sized as packets for postage not large letters.Not all about half.I give free postageNote after I sold an item I did contact Ebay as it showed as a Packet rather ...
Buyer saying item was stolen and they recieved an empty box
I sold an iPhone on eBay. Evri tracking is showing it was delivered (posted through letterbox) buyer saying they received an empty box and sent a photo of package ripped open. They are requesting a refund. How can I get eBay customer service to help ...
Video
can I get rid of the pop up that asks me if I want to upload a video every time? It’s very annoying and slows me down.
mark a item as dispatched
How do I mark an item as dispatched/ posted if I haven’t used prepaid paid label service and dropped item off to customer??
Listings Not Showing Up On My Profile ?
i can see on the selling tab i have 5 active listings but when i visit my account it says i have 0 listings, only discovered this because a buyer messaged me and said he couldn’t see another listing i mentioned ? when i spoke to the ebay bot it gave ...
How to co tact actual ebay customer services
Today I picked up some ice skates. Ebay is now telling the seller to send them to me! I am being charged for their postage.I can see no "buyer collection code" I need to speak to someone but can't find how please?
Resolved! best offer accepted but no longer want item??
i placed a best offer for an item and then after 2 days of not hearing anything i had given up on it and looked elsewhere, when i woke up in the morning i had been offered a better offer off someone else for the same item, i accepted the better offer...
Buyer yet to return item
A buyer opened a case as he "just didnt like" He was given until today to return which he has not done. Do I have to apply to ebay to close case or do they do automatically. Tried the auto help and it was no use at all.
Product recall notice - seller no longer active.
I received a message from Ebay 2 days ago to inform me that an item (sofa bed) I have purchased has been recalled for a product safety failure, and upon following the link it shows that this is due to failure of the fabric and foam against fire resis...
My eBay shop run by someone else
Hia friend has run my eBay shop and auction for some years now. He is retiring and I want to take it over as I gave hi the eBay name. How can I do this?
Seller(s) copying my pictures and text word for word.
Under English law the person who creates a 'work of art', a photograph, painting, sculpture etc) automatically owns the copyright so why does eBay allow sellers to copy my photos and text, word for word?These sellers are also claiming stock in Englan...
Non Collection by Royal Mail
Hi, I am looking for help in resolving a problem with Royal Mail. They have failed to collect an item arranged through ebay. How do I resolve this? Thanks for any help.
Simply delivery
I have sold two comics to the same buyer payment has gone through ok but when I have gone to buy Simply Delivery postage but the label cost £1.64 it should be £2.72 how do I change it?
Product safety recall
I bought an item in March which is now saying theres a safety recall. The seller wont take it back. They offered me 50% but the product is unsafe apparently so I cant use it..
Trouble with combined postage
I want to send a buyer an invoice with combined postage cost for 4 items.I went into my account and edited allow invoice requests before I listed the items, this should allow buyers to send a request for total from the seller.The guide then tells you...
Edit Tracking details
Good morning!This is the first time I've used eBay for selling items for a very long time and i have to say, the postage side of things is not very confusing. I recently sold an item, so I arranged my own courier as Royal Mail are *bleep* and sent it...
Camncel listing blocked by ebay
Twice I tried to list a computer but each time it was blocked by eBay because " I have violated their conditions by trying to sell it ouside of eBay or because I have given too much personal information". eBay rsponded with pages of detailed informat...
Despatch Methods
Has anyone else had trouble with sellers saying they use Royal Mail but when you order from them you find they use Evri? I hate Evri as in my experience they are completely incompetent and do nothing but lose parcels, so I try very hard not to knowin...
How to talk to a person
How on earth do you get to actually talk to a person on eBay , I have been sent part of an item not all and the buyer is giving me the run around to avoid refunding me . Feel like eBay is doing the same as can't talk to them
simple delivery buyer being refunded because they opened a no delivery too early
I tracked a parcel to make sure it had been delivered as not heard from the buyer, sent them a message to say delivery had been tried on 29th but unseccessful so would try again (royal mail), I let the buyer know the situation ,but instead of waiting...
Refund request because item doesn't fit buyer, no option to say no
Hello. I have had a refund request from a buyer as the item is 'not a size 14'. The item says size 14 on the label, it is brand new with tags. The buyer has sent me a photo of her arm measurements. The buyer has put their refund request through as 'i...
12 month guarantee no response from seller
I have an item I bought 3 months ago which has a problem. The seller will not reply to my questions. Customer help gave me a phone number but when I called, they said the number was incorrect
Returning and item
Hi...my seller tells me he's away until September 6th and there will be no one around to receive the item. I have until the 3rd to return...what should do ? Please advise..
Simple Delivery private Seller postage refund form
Hi AllIf you are a Private Seller and eBay have applied "Simple" Delivery to your item and you wish to cancel the order or use a different carrier or your own label etc. etc. then please read on...If the BUYER has paid for postage, then eBay will aut...
I purchased something as a quest, I did not receive a confirmation email, but the money has gone out
I purchased something as a guest, I did not receive a email confirmation, but the money has been taken from the bank, how can I track or locate my order?
Customer wanted item posted not delivered added postage to his invoice but how do I get the payment
Customer wanted item sent to him which I was happy to do so added the postage to his invoice but when he paid there was no address so had to ask him then I find that unless he puts a code which he has been given when he collects I don't get the money...
Guest Buyer item not delivered. Seller no longer registered
I bought an item as a guest buyer on behalf of my mother who wanted to buy a present for my son. The purchase date was 22 August 2025. Its been over a week. It has been stuck at Evri as yet to be delivered status since 24 August 2025. I tried contact...
Contacting bidder who’s offer was automatically declined
Hi - how can I contact a bidder that made a best offer on an item, that was automatically declined. Thanks
Verify my age
Trying to order a hedge trimmer blade but eBay wants me to verify my age. Asking for credit card details but I’ve only got a debit card
Simple delivery problem
I recently sent an item via eBay simple delivery ( Evri). The package was delivered opened and the item was missing . The buyer has been refunded under eBay buyer protection policy , but I am now out of pocket as I no longer have the item or the mon...
Label
I started to print an evri label for posting to buyer. Husband managed to delete print! request while adding paper! I can't see how to reprint from eBay and cannot contact evri helpline. Any suggestions?
Seller broke several Ebay policies - Still awaiting reply from Ebay
Bought an item listed as NEW. Seller sent it also admitting it was not new. Manufacturer confirms warranty started 6 months ago Seller now insists it was NEW and pristine and must be returned as such to be eligible for refund I complained to Ebay 3 w...
Resolved! Can t get some items sent to me
I m not getting around a third of items I ve won or bought stating AFTER I have won that they Don t post post to Guernsey, when I ve spoken to the seller they do but e bay insisted they Don t. We go round and round until one of us gives up snd the it...
Stolen Item
My item got stolen after it was delivered outside my address by royal mail, would i have to make the claim to royal mail or would the seller have to refund me and then make the claim?
Bank account "verification" excuse to keep our money for a week or so
EBay are being negligent. They are neglecting to send micro deposits before they stop you receiving the proceeds of sale that belong to you. They are doing this so that they can earn interest on our money. There can be no other reason. We all know th...
Refund
Hello i bought a product from a seller called and in a years time we encountered a problem with the product, with the one year warranty on the product the seller advised us to send the item back to them in which we did, Then they told us that they co...
ebay app
Hello, my mobile phone ebay app signs me in to my old account instead of my current ebay account.
Posting to France
I have sold an item and quoted the buyer in France that it would be sent by Royal Mail international standard. When I have gone to print off the prepaid address label eBay states that there is a problem with Royal Mail. This message appeared yesterda...
Resolved! i bought an item, it was a little faulty, but useable, how do i give some refund back?
i bought a keyboard, the letter Q didn't work, (still don't. i just copy and paste a "Q" from a webpage, no big deal as it's not used much) i was happy to keep it and gave 5 stars as the seller tried their best to help with suggestions etc, i said no...
Help me please, setting up free shipping with tracking from outside UK!
Hi! Help me please, setting up free shipping with tracking from outside UK! I'm trying to sell my goods from Hungary with free tracked shipping to Europe + UK, but if I check my listing there isn't available shipping methode there, and this way, if i...
Finding a seller without looking in my purchase history
Is there any way to find a sell you've used before without looking in your purchase history?
Refund
Hi i recently cancelled an order 23rd august. My refund still hasnt come through! Can anyone offer any advice? Thanks
Standard Promoted Listing Option is not Available?
Hi, I've a business seller account recently created but wonder, I can't see any standard listing promotion option available for any of my listing. Please if anyone know help regarding this? Thanks
Account access issue
Hi,I want to grant access to someone else to manage my account but I don't have option to invite user or add user. Under Account Preferences-> Team Access->Account Access. I get the message saying you don't have access to any other accounts yet. Cont...
" Auction Duration" says If your item does not sell we'll relist 8 times??BUT IT DOESN'T,ONLY 7 DAYS
I have listed new items and under the Auction Duration box it says " If your item does not sell we'll relist 8 times" but it only lasts 7 days!!!!!!!!." If I list a sell similar item I get " If your item does not sell we'll relist 8 times" again 7 da...
Help please have got an issue with a poor eBay seller.
Hello, i ordered an lower bumper support for a Vauxhall corsa on the 12th August 2025 which was supposed to have been delivered within 48hrs. Unfortunately even after sending several messages to the seller they didn’t respond so on the 19th August 20...
Seller looking to not honour sale be it sold for less
Advice on this please. just won an auction. Purchase price £41. Paid for. contacted by seller saying he thought he’d listed for a higher start price (£81) and was looking to cancel sale. I had conversation with seller midweek about measurements etc,...
Evri Failed delivery
Hi all I wonder if any of you great people could give me some advice a few weeks ago I decided to set up a eBay account to sell privately and I stupidly picked evri to handle my simple delivery and on my first sale they handled the parcel well up unt...
Please be aware that Royal Mail is experiencing issues at the moment. We apologise for any inconveni
Hi all I can not get a label due to the below Please be aware that Royal Mail is experiencing issues at the moment. We apologise for any inconvenience and if affected, ask that you try again later.
Accidentally refunded buyer
So I accidentally refunded a buyer to the tune of £250. The buyer had disputed the condition of the item and requested a refund. This is the first time I had done this. eBay were telling me to send a postage label, but the process when doing it for t...
Item collected from post office but tracking still shows awaiting collection.
I used Simple Delivery to send an item and all went well and buyer was able to redirect to local post office. All went fine and they confirm received and given me a good review but tracking still says awaiting collection. Buyer said he asked if he ne...
Simple Delivery - Are we all on the same level playing field? I think not!
Some sellers appear to be on a different level to the rest of us being allowed to charge upwards of £5.00 when the rest of us are losing money with eBays generic postage system. Is eBay turning a blind eye to some sellers and are some favoured than o...
Edit listing quantity without having to use Simple Delivery.
Currently selling medal ribbon with £1.50 U.K. postage.When I try and edit the quantity no option to change to Custom Postage and Ebay want me to charge £2.70.The item values are £1.50, £3.00 and £4.50 so way below Ebay's £10 and the category is Coll...
GSP
An item does not include GSP for Portugal on the list with item for sale, have contacted seller and they said that the problem is with ebay as they included Portugal, can anyone advise please
how to combine postage
Hi All. I have won 3 auctions from one seller, i asked for a combined postage invoice 3 times and now shes telling me that i have to do something my end to get it. Is this true if so what can i do, i thought it was down to a seller to sort it? Thanks...
My buyer has paid for courier delivery, I've offered to deliver the item to them for the same cost
My buyer has paid for courier delivery, as I live relatively close and it's a very bulky item, I've offered to deliver the item to them for the same cost. The buyer is happy with that - how do we proceed?
Problem with seller
I'm having a problem with seller. They sent me a supposedly "very good" condition book that actually had pages ripped out. When I contacted them, they promised to send a replacement. Then they cancelled the replacement and promised me a refund. I hav...
Stopping buyer to pay, until I send an invoice (to apply new US tariffs)
Hello, with the application of new US tariffs on import from the UK (from where I am selling), I will apply a 10% cost on my sales, to US eBay customers only (as 10% of the value will be collected from me by Royal Mail on the package content value, a...
Automatically applying a tax, per country
Hello, with the application of new US tariffs on import from the UK (from where I am selling), I will apply a 10% cost to US eBay customers only (as 10% of the value will be collected from me by Royal Mail on the package content value, at the moment ...
Change currency
My item’s price is showing in $ how can I change it to £
Authenticator returned valuable item to the wrong address
Can anyone give me any advice because this situation is properly stressing me out. I was trying to sell an expensive diamond and platinum necklace for my wife in UK. Originally purchased by us in USA. Platinum hallmark is “PT950” with Tiffany’s maker...
Resolved! Buyer wants to change delivery address
Hi folks, Just sold an item for £100 . The buyer has paid but then told me the address auto-completed and wrong. I choose the simple delivery method so have a prepaid label ready. Can I just put their correct address and stick it over the address par...
Seller return label incorrect / Unable for ebay to step in
Hi,I purchased a TV from a seller which arrived damage so I started a return request which they have accepted. However the return postage label which they sent is only for small items up to 1kg but the TV requires UPS delivery since it weighs over 20...
My ebay balance
Hi, please could someone tell me where I find my ebay balance? Many thanks
Import tax
I have returned and been refunded an item I purchased from abroad, but have now received an invoice from the shipping company for import tax
Item not required problem with postage
Hi all I sold an item over two weeks with a pre paid label by evri it has nit been delivered. How do I go about claiming fir this item do I gave to pay the buyer back as in its still with Evie. Thank you teresa
Low scores on rating
Since Simply pay I have been given low scores on delivery time and postage costs. As I have no say about the cost of posting - in fact one buyer received postage free as there was an issue with QR code and I paid the postage myself. I offered free po...
Did you know Diligent is a banned word in feedback?
I didn't 路After a dreadful experience with a seller, I left ( negative) feedback. Which was justly deserved. Today I saw the feedback had been removed. So I spoke with an Ebay agent. To my astonishment I was told the feedback had been removed at req...
Arranging delivery for sold item
I sold (and was paid for) a cupboard to a buyer who asked me to delay delivery until she had finished decorating. She delayed several times and now 7 months or so later, the eBay emails are not longer working and I can‘t contact hereto arrange delive...
Cancelling a return asked for in error
Hi, The buyer of a GPU wanted to return it, but in fact made an error and confused it with another item not sold by me. He wants to not return the GPU. I've already paid for a return label. How do we sort this out.BTW is there a way to speak to anyon...
Item not received, marked delivered, seller abusive and wont comply
Hi all, I'm just needing some advice, and a bit of a rant really. Had a stressful morning due to the awful seller on a simple problem that happens with RM sometimes. Delivered to wrong house by accident.I bought 4 terracotta trays at £32. Marked deli...
Postage labels
Hi, I’ve just had to cancel a order as I’d listed it with free postage as I knew it was just a second class stamp needed and they charged me almost £3 for the label.do I automatically get the label refunded or do I have to do something to get it?than...
Wrong Bidding error
I have submitted the wrong bidding value by a large amount on an item I wish to buy I got the dot wrong which goes between the pound side and pence side I need to cancel my bid and start again can you help me do this please Regards Ian
listing penalised on a non existent policy violation
I have restrictions on claimed numerous policy violation on the basis of selling outside of eBay. Firstly there has been no selling outside of eBay or intention to do so. It seems as though an algorithym was triggered by some spurious and unconnected...
No confirmation email for royal mail pickup
Hello folks, I've booked a royal mail pickup for Monday for an item that I've sold, but no confirmation email has come through. The date comes up on the 'prepaid label' page, but no confirmation email. This seems fishy. I have done this before and no...
Not received an item
Hi, I've bought an item as a guest but have an account. The item hasn't arrived but I can't contact seller as ebay want me to make an account, which I've already got. Help I'm going around in circles.
Seller -- check the package size that I estimated when listing an item.
I've just sold an item. Now that it is sold and I package it up, I suspect that it may be bigger than the options I selected when listing the item. Is there any way to check what I specified? I don't want to post it, and then the buyer have to pay a ...
Adding photos on listing not working
I’m having trouble uploading photos to my listings. It’s not allowing me to add a photo either taking a photo or from camera roll. It just shows a blank black screen even when I select the photos to add. I therefore can’t complete the listing. Is any...
It won’t allow me to purchase
When I add things to the basket then try to checkout the item, I then get a weird code implying the item isn’t available. The card works to purchase. It’s very frustrating and happens on multiple items. thank you if you can help
Postage
What do I do If my item for sale can only be delivered using the Parcel Force large parcel service
Simple Delivery Refunds
Has anybody successfully received a refund for unused labels in the new simple delivery system?I have continued to use my own delivery methods but im currently paying twice for delivery with this new system, I spoke with an agent who sent me a link t...
Order Number Missing From Account
Hello Everyone. I placed an order 2 days ago, but its number is missing from my my eBay account. I can't find an option in eBay's help sections for this situation. Any ideas on why the number may be missing or how to contact eBay direct. Many thanks,...
Promoting Listings
I have noticed a 'Promote It' option next to my ebay listings which i keep pressing by accident as I scroll through my listings. Is there a way to disable the option of promoting listings altogether.
Copy and paste a listing to another of my accounts?
I wish to segregate my listings, and therefore leave my main ones intact and copy and paste the others ot another of my accounts?
Return of Rolex watch
If I buy a Rolex watch. Can I return it if I have changed my mind
Resolved! Refund, when counterfeit products are bought?
Hi, Does anybody know if I will receive my money back when I realise that a product is counterfeit, and I report it to eBay?Thank you in advance for your help.Regards,Herwig
Hi i buy a sofa for 360 pound and it damaged borken and i wnat my money back i have a profe of sofa
I want to send back this sofa it broken and I'm so disappointed I payed 360 pound please can you send my money back I want refund pleasen
Second account
Hi all! I have had an account on the American ebay.com for many years. I have been living in Portugal for the last 8 years. I want to sell some of my goods worldwide. To do this, I want to continue using my ebay.com account. However, I only want to s...
Resolved! UK Resident being charged VAT on used item purchases
I am an American living in Scotland and I wish to sell some items on eBay. I have a UK registered eBay account with my UK address. It did ask me my nationality, which I put down as USA. When I attempt to sell items it adds VAT to my listings, which I...
PayPal giving fund
Can any charity out there help me with an issue regarding invoices for PayPal giving fund? As a charity we did not enrol in this but we are receiving invoices. Now I am unable to list items due to invoices not being paid. What has happened? No one is...
Proof your 18 no credit card
I dont own a credit card . I pay by PayPal. Backed up by my debit card .
Nectar points cancelled
I bought 2nd of June 06-13357-72269 For this order was added nectar points but later on 22nd of August was taken off I contact nectar points customer service and they told that my order on eBay was cancelled when it was not . As why they see that ?
lost in post
i have already refunded buyer for an item that was lost in the post; how do i claim for my loss
Scam
I bought an IPad on eBay and on collecting the package today, it only contained an empty bubble envelope. The seller doesn’t accept returns. What do I do?
Buyer wants to return item - poor quality
A buyer wants to return an item, they’re claiming it’s damaged and not to his expectation. The product I sent wasn’t damaged when I sent (have photos to prove this) and certainly isn’t poor quality, was securely packed. Any ideas with how to handle t...
Returns
The local Post office will not accept my return, he said the return address which is in China looks fraudulent. I have contacted the seller for a UK return address. But says China is the only return address.
Show delivered
I shipped a heavy item but could not use buyer recommended postage as weight was more. The item was delivered but is showing in transit
false address
Is it just me, or do others buy after checking the location of the item only to realise its not in Durham, it's in China????? done with eBay now. It was a good years ago. Now it's just Temu in different colours.
Selling 5 lights but I want to sell them as a whole and not individually
HiI wanted to sell 5 lights but don’t want to sell them individually. How can I advertise the total amount is for 5 lights and not sell them individually
Resolved! Return Label
How do I obtain a Return Label from eBay without adding photo evidence, please.I am elderly, not particularly computer/iphone literate, and would love to get some help to return a wrong item sent to me.
hmrc reporting
apologies if this has all been asked before....i have sold 29 items and ebay have asked for my national insurance number for the hmrc digital reporting thing. i am just wondering what hmrc actually do as reading the information does not give me speci...
Contact for someone at ebay
Seller has told me they lost the item.Problem is, they have created a delivery label so the ebay auto bot cannot help me because they think the item is in transit.How on God's green earth to I contact ebay to getting order refunded?
Resolved! Refund Policy For Listings
Hello,I am a registered seller on eBay UK. I have set my return policy to accept returns for damaged products. However, when I create and preview a listing, it shows as “no returns accepted.”I have attached a screenshot for your reference. Could you ...
No delivery
Ordered bag of dog food on 16th August it's now 30th not received No reply from the seller after I've sent numerous messages eBay are saying the matter is resolved and it isn't. I want a refund nowI am a pensioner can't afford to be out of pocket for...
Jellycat steepy teabag amuseable plush
I'm a bit concerned...5 days ago you couldn't find these on Ebay for less than 80 pounds...no independent retailers have any left ...Jellycat don't sell directly and only sent about 8 pieces per store...all of a sudden there are loads on Ebay startin...
Resolved! Label printing
I prefer to print my own labels so the parcel is ready to go. However, when I purchased the postage from Royal Mail ( the old way), the label would print out a small size which fitted all parcels. Now with the Simple Delivery, the label prints out in...
Simple delivery
Good morning, I have several identical items for sale. When I set paid postage with Simple Delivery, for example Large Letter, if a buyer adds 5 of the same items to the basket, the postage multiplies. So instead of paying £2.70 (since I can send the...
simple delivery over ride
No matter what I do, simple delivery over rides every other postage method. Only options in front of me are royal mail or evri. Ive attempted to create a postage policy and yet simple delivery over rides.
deducting carriages costs from a refund
I need opinions on this....... A buyer bought 2 items from me, sadly not in one transaction but 2 separates on the same day. I packed and shipped them as 1 parcel however. All was good, until they opened 2 returns, one for each item. The message with...
postage
unable to mark as dispatched. In sellers hub when i try i get, The selected orders aren't eligible for this actioni have already added tracking number.
