I sold an item on eBay nearly 2 weeks ago. I dispatched it on time using the automated postage label but it still hasn't arrived and the Evri tracking details just say that it is delayed. The buyer is asking how to escalate this but I have no idea...
It's a one-off item so I can't offer a replacement and I'm reluctant to refund anything because I'd then be out of pocket AND without the item. It's all quite distressing as it also unclear what kind of seller protection exists for when eBay's recommended courier is the one at fault.
Thanks for the quick and clear reply! Does that mean there's also a chance that the buyer will receive a refund and then when (if) Evri sort themselves out they'll also receive the item?
It just feels a little odd that I'll now be the one to have to give up a chunk of my life to battle with the Evri bots for my money back... even though I did nothing wrong.
I wouldn't expect the buyer to pay me back. But given that I did everything asked of me, am I within my rights to refuse to give a refund in the first place?
I'm thinking that because there's still a chance the item might arrive, it would make more sense for the buyer to seek the refund from Evri...
