Ebay

[docx7452]

Hi everyone I hav an issue with eBay sold a jacket on ere and buyer asked for return I gave them a refund but they have not returned the jacket I’ve made a complaint about em an eBay have done nothing about this the as not replied to any of my messages I’m out of pocket for £100 wot can I do to get my jacket returned or refund thanks 

[plpmr]

never refund until you receive the item back.

Unfortunately you are in the buyers hands.

[jckl1957]

Ebay won't do anything.

It is really important that sellers know the process of returns and how the Money Back Guarantee works.

Sellers are not expected to refund until the item has been returned.

If you do, all you can do is contact the buyer and offer to pay postage for them to return the item.

Not to labour the point, but other people do read this forum and may learn from your error.

Imagine you bought an item from a dress shop on the High Street which proved to be faulty or the wrong size. Would you expect to be able to go to the shop, complain and leave with a full refund without returning the dress?

Of course not.  Ebay works on a similar basis - no return, no refund.