Member To Member Support

Seller continuing to scam buyers with knitting patterns that do not work

There is a seller who is selling knitting patterns for character dolls themed for TV characters, Halloween, Christmas etc. The photographs of the items they are for, look brilliant and are the best you can find on Ebay. However when the patterns arri...

Service

Why is ebay so bad these day's.

Unable to open customers SMS

Hi!I open my account and going in buyer SMS ( messages ) Section when I'm Click on sms for reading its not open. its technical issue or other?Anyone have knowledge

I’m not a business but my account says

Hi my account is showing that I’m a business but I’m not a business only selling my own collection how can I get this changed

'Simple delivery' forced to use DHL for large package fiasco

I've only sold two things this year on eBay and both I've had to cancel now due to simple delivery.The first time no drop-off point would accept a large parcel and I had to drive around looking for a place that would accept it, even through eBay gave...

Resolved! Contact Us not working?

Anyone having issues with contacting eBay? I’ve clicked the contact us and got through to live chat but it won’t let me type anything and everything is greyed out? Having major issues, have tried the app, my phone browser and a computer still with no...

Pre order doesn’t seem right

I’ve recently purchased a preorder for a Pokemon set being release on the 14th of November. Today the seller has posted what they have called using Royal Mail tracked 48. They said they create 2 labels 1 the order confirmation then the 2nd being the ...

Removing a listing when its sold

I have searched the site, but cannot find out where to remove a listing after its sold and delivered. Can anyone poing me to the right place?

Item has developed a fault 114 days from purchase, seller very unhelpful

I purchased a new genuine Dyson cyclone replacement in July which worked fine initially, but has developed a fault, 114 days after purchase. I contacted the seller to request repair, replacement or refund, and they have replied to advise they won't a...

Only recieved an empty box

I placed an order for a CO2 monoitor and only recieved an box containing 2 fixing screws. I imediatly contacted the seller and the seller sent an instant reply 3 weeks ago saying; "Dear Customer,I hope this message finds you well. Please don’t worry ...

Resolved! Coupon

Hi, I have recently sold an item and been paid with a coupon. How do i get this changed to a payment? Tks

Combining Two Orders – eBay Forcing Separate Delivery Labels for Football Cards?

Hi everyone, A buyer recently purchased two football cards from me in separate orders, but eBay is forcing me to use “simple delivery” for each one. I’ve already contacted the buyer and let them know that I’ve combined both cards into a single packag...

Account restricted

My account has been restricted for some reason it says check my messages for next steps but i do not have anything in messages. Any help or advice would be appriciated, im mostly a buyer rather than seller.

Policy violation

I have had enough of these advisers, They took my listing down,which was a postcard of WW11 Postmark German Mail with eagle and swastika. As this was deemed offensive!! It is Militaria part of wartime history. I Appealed ,they then said they had revi...

Assistance Required – Item Not Received

Hello, I kindly request your assistance regarding my order. I purchased a Nikon D7100 camera and made the payment in full and honestly. The tracking information shows that the item was shipped via DPD UK and marked as delivered. However, the parcel h...

Down grading to a private account

I recently changed from a private seller to a biusiness seller.Business seller does not suit me, can I down grade back to a private seller or do I have to start all over again?Thanks

Cant find item in my purchase history and need to request a refund

I bought an item back in June under a 12 month warranty but after six months it unexpectedly stopped working. I've contacted the seller but had no response. To take the issue to ebay I need to select the item from my purchase history but it isn't the...

Problem with duplicate listings

Hi everyone, I have read up on the forum about a problem some sellers are getting with dupicate listings. I could not find the exact problem I am having.At the end of my auctions I relist manually from 'Ended' sometime back to auction, sometimes to '...

chat is not working and its been months

Ive not been able to talk to ebay for months, i have cases to reply to, postage charges to claim back, have had to put of sales as a result and lost opportunity and money. literally no contact services work at all, what the hell is going on??????????...

Battery Pack Failure And No Process To Return?

Purchase lithium battery pack in Aug25. Pack has now failed but supplier won't talk to me because any return is outside their 30day window. Can't speak to anybody at ebay because never available. Their machine assistant is poor, and does 't understan...

Resolved! SimpleDelivery postage label refund - due to using a different courier.

Hi,The buyer of my listed item selected Evri. Unfortunately I do not have the option to send it by Evri in my area, only Royal Mail/ Parcelforce. I went ahead and paid for a separate postage label from Parcelforce online and communicated immediately ...

Resolved! Ship item to another address

Hello, I've had a buyer message me, after paying for an item, to say the address on thier account is incorrect and can I post the item to another address instead. First time I've had something like this happen so unsure on how to proceed. Many thanks...

"Some of your postage labels have cost adjustments"

I know I'm not the only one, but Evri are adjusting the weight of my parcels that I know are 100% under 1kg because I've sent out hundreds of them. Why are they doing this? They have added £3.18 extra charge onto my parcels claiming that they're abov...

Request for Final Review – Long-Time Seller Account Restricted Due to Unavoidable Circumstances

Hello eBay Community,I’ve been an eBay member since 2012 with over 900 positive feedbacks and a long history of honest selling. Unfortunately, in October, my account “sehar_2012” was permanently restricted from selling after some temporary issues.Dur...

Resolved! Ebay lost my watchers

I sold a 'collection only' item. 2 hours later the buyer cancelled and eBay relisted the item.Prior to sale I had over 20 views and 14 watchers.When relisted those existing views and watchers disappeared and I had to start again.Why isn't a relisted ...

problems with a return

I recently sent a set of 6 spoons, well over 50yrs old to a buyer. She wants her money back as "all the spoons are damaged" I have just received them back by post, and they are all in good order, as per the original photograph. The photographs from t...

Counterfeit items

Ive brought a north face brand new tracksuit and it's turned out to be an obvious counterfeit item. I've contacted Ebay they don't care they just say return for a refund. Which i get why but I just dont see why they think it's okay to just return to ...

Counterfeit purchased

I purchased a (supposedly) Tiffany necklace for my granddaughter for Christmas, it arrived with all packaging of Tiffany. The necklace was in a heat sealed bag as it was for a present I did not open it. I ordered another one from a different seller o...

I need to return a recent purchase, but it isn't showing on my purchase history

Hi All, I purchased a phone for my brother on the 8th October. He's in Spain and the phone isn't charging normally. I need to contact the seller but the purchase isn't showing up on my purchase history. I've tried contacting Ebay customer service sev...

Not purchased deliveries

I have received two parcels, one containing 1 fake polo beanie hat and the second parcel containing 2 fake polo beanie hats. Can anyone enlighten me as to why this is happening. I 100% have not ordered or purchased anything like this before. No money...

Unhappy with ebay policy

Does anyone know how to raise a formal complaint with eBay?I have a complete farce of a situation and call centre "supervisors" telling me it is not possible to escalate a complaint past the level of the AI complaint form!I have had two centre staff ...

Resolved! Purchased item for collection only, no response at all from seller, paid via paypal, what can I do?

I used note to seller at time of purchase asking about collection. I sent a message saying the same the following day and again two days later. Later that day I decided to try to cancel the order based on the item not being received (I couldn't see a...

signing in

any help please, ive a few items for sale on eBay and everything going fine until my apple laptop ask me to clear my laptops history, now eBay is saying i haven't got an account so i can't see anything im selling or if there are any bids.

Item withdrawn from sale.

Hello. I received an email from EBAY stating that the item I bought had been withdrawn from sale (it may pose a security risk). I was advised to contact the seller, which I did. The seller replied that EBAY had sent this message to all of the seller'...

Putting in a complaint

Is there any way of submitting a formal complaint about buyer/seller??

I have bought an item or thought I had. Payment taken from Klarna but not appearing on Ebay .

I thought I had bought an item and payment taken from Klarna . I now can't cancel the Klarna payment as there is nothing to show from Ebay that I bought the item. Klarna want proof that I have cancel it but I can't provide this. What do I do?

Ebay and the seller corrupt

The seller is corrupt and ebay are supporting a fraud and theft and the seller is also selling illegal drugs and ebay supports this

Please introduce InPost.

Hi. To improve eBay l think we should introduce using InPost like an option for buyers. InPost got easy app to send and pick ups, and got many lockers now so we can use it 24/7. Hey eBay, pls start advertising it to all eBay users. It will pay you ba...

Recalled product

Two years ago I bought led strips 26-10571-77565 and they have been recalled. The seller will not help with a return label or refund. what do I do?

Listed my item but no cannot find it

Listed my item Thursday night say listed but cannot find it in search

Can’t find my item when searching for it

Can’t find my item when searching for it. I put the same words that are in the title and click search, I click sort by distance nearest First, I still can’t find it and give it time. I took the advert down. I relisted it and I still search and I stil...

money taken from my account for goods I have not received or ordered

on 30th October money was taken from my account - twice. I have not ordered goods from ebay for many years. Where do I go from here?

Resolved! eBay Live Chat Bugged Not Working

Yesterday I tried to Live Chat with eBay support but apparently no agents were available as it only gave me the option to request a Call. I'm currently abroad in Indonesia and I need eBay's help regarding a return request, but I can't take a call bec...

Damaged in transit

Hi I sent a golf club to the Isle of Arran on 20 Oct via Evri as eBay suggested. It only arrived today and the shaft is snapped. Please advise next steps?Regards

Miss delivered item

I have received a parcel in error for someone in Littlehampton. Delivered by Evri but they can't be contacted

I cant get to my right category, I want to sell pastured raised full,1/2,1/4, fresh lamb,

I cant get to my right category, I want to sell pastured raised full,1/2,1/4, fresh lamb,i have tried to get to fresh meat but it just wont let me, anyone have the knowledge to do this TIA Anne

THE ITEM WAS PICKED UP

Hi, the seller of the Singer 306k machine I bought on 11th October 2025 sent his driver on 27th October 2025 to pick up the sewing machine from my appointment, he has refused to refund my money and I don't understand why u guys are still asking me to...

The item I received was fake

Hello, I am writing this message to let you know that the perfume that I received today was fake. Could you please let me know what can I do now ?Thank you.

Car Event Sponsorship / attendance

Does anyone know how we can contact eBay to see about eBay motors sponsoring and attending our car event?

An item I am selling is not counterfeit but eBay claims it is and have removed the listing from view

An item I am selling is not counterfeit but eBay have removed the item from public view. I disagree, what can I do.

Is Aquiline a legit company

Is Aquiline a legit delivery service

Item not as described so I returned it but seller not paying or replacing

I ordered this gym equipment that unfortunately isn’t fit for purpose. The machine isn’t commercial grade and is defective in its movement for its required use I have attempted to adjust certain working parts on the machine where it has obviously bee...

Can't select collection option at checkout

I just bought an item that had a collection option shown but when I go to pay, after selecting collection, I get a message:Unfortunately, this seller won't send to your location. Please update your delivery address or contact the seller to request or...

Resolved! Money teken from my account

Ebay has taken three separate amounts of money out of my bank account, and I have not ordered anything in over a year. Where do I go for help, as there is no phone number to call on Ebay.

Appealing an unpaid cancellation record

Resolved! Recall

I have been notified of a recall but the seller is no longer available what do I do

Desonest seller

The seller said the item was used. This isn't possible because the sensor is too thick to fit into the intended location.The seller committed fraud when returning the product. The photo the seller posted shows the item I purchased next to the returne...

I have sold an item the label shows it as being collected from my old address tomorrow

I have sold an item and the label shows the package will be collected from my old address. I changed my address on Ebay when I moved a long time ago. DHL cannot collect from an address I have not lived at for 7 years! Tried to change my address again...

Fast delivery I am looking for

Please I wanted to order stuff but the waiting time I don’t know if the seller can help me put it in Fast delivery because I want to travel with the thing a friend asking me to help him order it.

Potential scammer?

Hello everyone. I would like some advice on the following issue I am dealing with. I sold some earrings and the tracking confirms they were delivered earlier today. However, I received a message from the buyer claiming they have been "stolen" and rep...

I sent a partial refund in error, how do I cancel this.

Hi, I've recently recieved my first "cancellation request" from a buyer, which I rejected. After a plethora of messages from the buyer, I decided to cancel the purchase. Since I already rejected the cancellation request I could not figure out how to ...

Resolved! customer service

is it just me but when i go to customer service and chat with the bot the screen is greyed out and wont do anything? how am i supposed to contact ebay?

UPS Major Issues. Do NOT ship to the US

If you sell to the US, I would strongly recommend that you desist from doing so. I have had wonderful experiences selling to the Americans over the years, but these latest tariffs have created a nightmare. I sold and shipped a WATCH, via UPS, (the ON...

Seems like a scam

My seller has provided fed ex tracking which is looking dubious. The delivery date is 12 Nov so i can't do anything till then. Is there anything i can do before that date? The fed ex tracking according to their ai chat can't verify my address to upda...

How do I enter a new tracking code for the global tracking programme?

I had a QR code to post to a buyer in Milan, Italy which I printed off. I then panicked because I didn’t realise it was the global programme and wondered how postage of £3 would get the item to him. I also couldn’t see his address and where the parce...

restricted account

my account amzeeluxe (uk ltd business ) was restricted for verificaton. i need to contact trust & safety but donot see the chat or email options . how can i submit my documents?

How do I contact customer service I have a problem with a new item

How do I contact customer service I have a problem with a new item that is not fit for purpose and the seller is ignoring the issue

Evri technical issues followed by sarcasm, interruptions and rudeness from eBay

Like others on here I’ve had items returned due to problems with Evri’s labels. I phoned eBay to discuss the issues and was told that the case had been put on hold to make sure sellers don’t receive strikes against them. I understand that this is to ...

Resolved! Ending all my listings

I would like to end all my listings on E-Bay can they do this for me?If so how do I contact them please x

currency

I am logged in as .co.uk. My address and phone is verified as UK. why is the currency showing in dollars. How do I c

Faulty item

9 pack E27 Clear Candle Incandescent Light Bulbs 40w Screw Cap

AGE VERIFATION

Hi i have tried to buy a chainsaw, ebay states there is a problem with my CC which isrubbish im 58yrs old and bought numerous saws before and customer support has not replied.

Ebay dont seem to be vetting sellers anymore

I've noticed over the last 12 to 18 months that I've had more issues with sellers than in the previous 10 + years. Several items have not arrived or have been very different to the descriptions posted. Feeble excuses are offered if any at all. I have...

Unsafe battery charger recall

I need to send back a unsafe battery charger under a recall i had a email from Ebay asking me to send it back but I brought it a couple of years ago and Ebay has been making go round and round and I can't get to speak to a person it just keeps saying...

How do I disable live event notifications?

I have checked my settings and its set up to notify me about events I've shown an interest in. I haven't shown an interest in any live events, so why an I seeing these notifications and how do I stop em?

purchasing a phone but cant confirm my phone number due to being detained in hospital with no curren

I can not clear security check prior to purchase as i do not currently have an active phone number this is genuinely me trying purchase this item

Resolved! Bad Experience

Hello Does anyone have a bad experience with this? I ordered £22.79 worth of bird seed which FedEx confirmed delivery to; LONDON, MI HA13PL I am in East London so this is definately not my address and it's definately not my address in the photo and l...

Resolved! Block Members Messages

Hi Can you block sellers messages?I saw an option to block buyers would that be the same?I already logged a threatening case and called over 10 times in 3 weeks about things similar.Today was put through to another department after messages were read...

Chat automated assistant greyed out

Cant chat to ebay as box is greyed out how can I resolve this. No options to click just greyed out box saying select option Pretty *bleep*py ebay ui

Cancelling after making an order

I need to cancel an order after making an offer. Can someone help please

Ebay costumer support number

Hi I have recently purchased iphone and iPad £630 and I received empty envelope so any one help me how to report it please help me

Resolved! Verification

For weeks now I have been talking to agents in America regarding acceptable verification documents.As I am 77 years old my passport and driver license have expired.A supervisor eventually agreed to accept my birth certificate and a bank statement.The...

Resolved! QR CODE FFOR COLLECTION

I have bought an item and have to collect. The seller needs a QR code from me, but i have not received one. I cannot find anyway to contact ebay to get it sorted and both buyer and seller in this instance are at a complete loss about what to do! Plea...

Someone Bought Something I Listed on an Account I Cant Access

Hi.Im currently posting this from an alt account. So I had an Ebay account I was selling things on a few years ago that is linked to my email I still use. I havent touched it in years, but a few weeks ago I got an email about a purchase order. Now, I...

How do I block international sellers mainly from the USA? I do not want to see what the sellers

Can someone please help mehow can I block international sellers on my account? I do not want to see items from other countries only the UK

Complaint

Hi. I recently purchased 6 Feliway refills to plug in to a diffuser to calm my cat with dementia. The initial one was bought from Pets at Home and did not have an odour. I used the first one purchased on Ebay and it smells really bad of cooking oil. ...

Got sold a fake speaker

Got sold a fake JBL speaker that doesn't even work. Opened a return request, taken the package to four different Yodel return shops now and they all tell me the same thing 'Machine is not working'. I was supposed to return the item by 24 October, tom...

Buyers failing to pay

Hi , can anyone advise how to deal with time wasters ? A buyer made an offer which I accepted, then failed to pay so I had to cancel the transaction . This is happening quite often . Is there anyway of giving them negative feedback for wasting everyo...

Ebay prepaid postage label data

The return address on the eBay/ selling prepostage label is wrong (my old address). I have checked the address in my account details, which is correct. Cannot find how to put right. Can anyone help please. Thanks

No longer able to sell or buy on the platform

Hi, I have been not able to access to my ebay account for a while, also a pending fee was due, therefore a ban was raised. I have managed to log in recently and pay the amount that was due, received a message stating that now I can buy and sell, but ...

Hi...does anyone know of ebay contact number..this is so frustrating!!..thank you

I need to speak to a human.does anyone have a number please

ebay call me button

hi everyone i have been selling on ebay for 20 years as a business seller . Until a few weeks ago there was a call me button that i used if i had a problem and ebay would call me and sort the problem out it was always a uk call center that called me ...

Help regarding another seller breaking rules

This seller sells roof lanterns, the same as I do but here is the issue. None of his listings are actually selling anything, his listing says "this is an advert for a 850 x 850 skypod" but this is a size nobody would buy, the rest of his description ...

Broken items

Hi, I am concerned about how seller are allowed to sell damaged items & pretend like it's in good condition & Ebay does nothing about the deceitful seller. I bought two machines within 5 day & both are not working perfectly & the sellers didn't make ...

Appeal of a late delivery rejected even though buyer asked for a shipment delay!

Hi,Has anyone been asked to delay a delivery by a customer through ebay messaging? We agree a dispatch date we stick to this even though we have a late delivery mark. I have appealed this and its been rejected as we have dispatched past our standard ...

DHL DELIVERY

Should have received an item through DHL DELIVERY SERVICE but according from them they could not gain access to my property. When I contacted DHL they said the driver ran out of time. Why did they say non access as if there was a problem could the se...

Advice regarding another seller who is breaking ebay rules. Ebay are doing nothing.

This seller sells roof lanterns, the same as I do but here is the issue. None of his listings are actually selling anything, his listing says "this is an advert for a 850 x 850 skypod" but this is a size nobody would buy, the rest of his description ...

Seller cancelled order

I won blu rays in auction & seller cancelled order saying damaged out of stock but when I contacted them they admitted they cancelled because it didn't reach the price they wanted, is this allowed

Bought an item that said it can be shipped, but cannot pay because ebay says the item cannot be sent

So I just won an auction that I though can be shipped to my location, I remember reading a message that said it can be sent in the postage. I don't remember what it said exactly but I bid for the item and won. Ebay wont let me pay unless I change my ...

Resolved! In the process of purchasing a Vintage Watch

I have been negotiating with the seller for a couple of days - the offers I have made have been refused- but I have not heard directly from the seller -(or did he come back with any counter bids)- I today after my last bid was refused - managed to sp...

no protection for sellers when buyer claims refund through payment institute

we sold an engine to customer customer states wrong item sent correct item sent ebay says send return label engine comes back not fixed to the pallet smashed up payments on hold for upto 8 weeks ebay states nothing we can do as its in the hand of the...

Calls not coming through

How do I change my iPhone settings to allow eBay’s customers service to contact me as calls from eBay not ringing or going elsewhere on my iPhone ?

Evri website says I have have requested the return of a parcal I sent to a buyer but I haven't

The Evri website says I have have requested the return of a parcel I sent to a buyer but I didn't request this return.Clearly the buyer and I are confused. The help function on Ebay isn't clever enough to work out what to do or where to direct me to....

Evri has told my buyer that I've requested they return the parcel to me...

...but I haven't requested the parcel back at all! Have Evri lost the parcel? Has anyone had this? It sounds like I'm getting my parcel back that I sent out 2 days ago which I'm then going to have to send again at my own expense.

Seller Protection

Subject: Follow-up Complaint Regarding Order No. 06-13617-16372Dear eBay Support Team,Good evening.I am writing to follow up on a complaint I submitted on October 17, 2025, regarding Order No. 06-13617-16372.The item sold was a nitro engine for a rad...

Resolved! Buyer unhappy

Sold second hand double heated seat and driver seat for for transit gave pictures said they needed cleaning ,he said hes found a tiny burn hole which I honestly did not see it must be so small but fare enough,while he was here we told him that there ...

Evri print label in store temporary down

Hello I have been contacted by eBay this afternoon to say that the evri print in store labels are temporary down. I have parcels due to be posted out by today and had them ready to post after work. I have tried to speak with the eBay robot but it’s a...

Unsolicited email

Any idea how I stop these silly unsolicited emails from eBay, if I wanted to offer I would have done so

Sold item to buyer and they have chanhf mind

I sold a camera and the buyer is saying it is missing items. Even though I have listed all the items for sale and added pictures. They went onto another website and asked why mine did not have some of the items so they want a refund. I dont think I d...

Issue with postcode preventing me getting a label

Hi, my buyer had extra letters added in the end of their postcode which causing me a problem generating postage label post the item out. I have contacted the buyer and asked them to correct it, so they have, but I still see the post code with that UK...

Why are none of my listing on ebay not one of thrm

Why are none of my listings listed on eBay not one of them is listed why is that

Age verification doesn't work

Age verification not working even though I put in my credit card details and the chat bot is useless and no human is available even though it's between the hours they say they should be

Age verification, not verifying

The credit card I’ve been using for eBay past few yrs and recently to verify age, with no problems , now says there’s a problem, contact customer services , but no one can find out what The Problem is and have been with Live Chat several times over t...

new feedback not showing up

Hi hope someone has the answer I am getting positive feedbacks as the number is going up . But no new feedback is showing on my account now for about 2 weeks although new feedback has been left by my buyers ??

selling computer programmes

How do list a computer programme for sale, delivery by e mail as a pdf. E bay will not release customer e mail, so where to i send it.

Poor service/care by Evri Simple Delivery

As a buyer, how do I make contact with either Evri or eBay about parcels being damaged when delivered? It seems that only the seller can make a complaint I want to complain about the condition of my latest parcel was in when received this evening. Se...

Van colour and model has changed

Hi I bid on a blue 2015 courier van and then the next day they changed the picture to a white 2011 van is this a scam????

Sellers Shouldn't Have to Pay Return Postage for Buyer Mistakes

I’d like to raise a concern regarding the current return postage policy for items returned due to buyer error—specifically when a customer changes their mind or orders by mistake.As a small business, I take great care in accurately describing, photog...

Resolved! No email from eBay saying I had made a sale 🤷‍♂️

So was browsing eBay today on computer and noticed I had a sale, don't do a lot of selling like a used to but I normally get an email saying I have sold an item. Sale looks legit and postage label created ok, but really odd no email to my normal inbo...

Change delivery postcode but item listings don't reflect that change

Hiya'll. I am looking at an item and my primary delivery postcode is IM7 nxx (Isle of Man). The item shows postage as 20quid. Fine. I then change my postcode to SY5 nxx (Shropshire). The listing does NOT reflect my new postcode even if I log out and ...

Buyers not responding

Since ebay have changed their transaction process it just seems to favour buyers (not including the free listing of items and the buyers protection fee). I have had multiple issues with buyers winning auctions and then just not responding at all, so ...

Rufend

I need refund my money today please

Issue with member harassment and threatening behaviour

Hi I hope someone can help me . I had an item for sale which a member asked if I would post to Canada which I was happy to do so if they paid postage. By the time I had a reply someone had bid in my item so couldn't change settings to international t...

Evri delivery stolen from my doorstep, seller won’t refund or replace

My house fronts straight onto the street, so packages need to be left with a neighbour or re-delivered if I’m not in. I bought a diesel heater for £105 and Evri tracking said ‘delivered securely to an enclosed porch’, with a photo of the box on the ...

Returned

Hi dear! I heve an order that the client didn’t received and the InPost send it back to me, the client wants the item but want to be send from other company like Royal Mail or evri how can I change it on the app so a can make a new label.

seĺling. incorrect photo

I'm selling an item. I've managed to add to the photos an item that is not included. the description of what I am selling is accurate. I've tried to modify but I don't seem to be able to delete the photo. what can I do?

Returns

I need to change my "drop-off return" details to a “collect parcel method.” The post office refused to accept the parcel, and I was informed it had to be collected by Parcelforce.I have since cancelled the return, but cannot set up a new return optio...

Buyer hasn't Returned Item

I sold an old radio to someone for £18. (I paid £300 for it 20 years again). As soon as he purchased it he bombarded me with messages about packing etc. I sent it to him.He complained about the packing, postage, description, communication, and much m...

Resolved! Why is the AI response from eBay so useless

Went round in circles trying to get an answer and rh AI response doesn't answer the question

Seller refund issue and ebay lying

In short i had to return an item due to the buy opening a return request stating the item was missing something it never came with. In the pictures and description it was clear what it came with. I spoke with ebay and they agreed they are lying about...

Customer cancelled help

Hi im newish to selling on here. And would like some help on this matter. Basically they made an offer. I counter offered then they counter offered again.Then I accepted. Now they're cancelling but as I try to press accept its going to cost me an ext...

Cancellation refused

I just ordered an item and requested a cancellation as I found one for a better price. However the seller declined the cancellation but they do not physically have the item yet so cannot ship it out until November when they finally receive it. They t...

Purchased using Klarna, payment taken from bank but Klarna or eBay haven't updated

Purchased using Klarna, payment taken from bank but Klarna or eBay haven't updated to say whether my purchase has gone through. Help

Price difference at payment

I'm in UK and I've accepted an offer for an item at $55 but when I've come to pay its $66. Anyone know why please? It says taxes payable on delivery. Thanks

delivery companies

is there a way find out who will make deliveries (aside from asking individual sellers)...are sellers required to give that info, and if so where do we find it?& does ebay offer chance to give feedback on specific delivery companies (as opposed to ge...

false advertising

Hello what can I do - in March 2025 I brought Sony Blu-ray Player UBP-X800M2 Multi Region for DVD 4K UHD I chose this one because it states multi region for DVD and I have a lot of -region 1 and region 3 DVDs I've only just got round to unpacking all...

Refund required if goods not received

Several orders I purchased have not been shipped and the seller cannot be contacted. I need you to refund me! !

NI Number sharing at ebay request

Hi, I have sold 30 items, Ebay asked for my NI number and indicated it was a requirement to continue selling.I was concerned about sharing my NI Number as I understand it is meant to be kept safe and not handed out.I emailed eBay with my concerns and...

DHL not showing up, how do I deselect as preferred courier

I sold an item on 3 October and arranged that day for DHL to collect. Despite several attempts to get them to collect from my home, they have not turned up instead stating business closed (they never even entered the site). As they are showing courie...

Resolved! How to contact a buyer who has received an item using simple delivery?

Hi, I have been an idiot and managed to list a different item to the one I was intending to sell! Wouldn't be so bad if someone hadn't bought it and already received it. They have now contacted me and pointed out the school-boy issue, but the ebay ap...

Resolved! Speaking to an agent, is it impossible ?

I received a (non-reply) email from ebay informing me of an electrical item I bought recently which has been deemed unsafe or dangerous to use. It advised me to stop using it and contact the seller . I promptly looked up the item, which I remember bu...

Refunded to an expire Debit card

I have recently been refunded for an item purcbased but the Debit card refunded it has expired.Please advise.

Seller selling fake Montblanc pens as genuine

Advice on how to contact Customer Service to get this seller reported. In March I bought - or believed I bought as it was listed as new - a genuine Montblanc rollerball pen for £152 - with Buyer Protection. Too late to send back. In August the pen ha...

AVOID EVRI!

I just want to join the many, many voices letting the world know to STOP USING EVRI. It is the most awful delivery company I've come across, I am struggling to put into words how angry, frustrated and fed up I am with their service. They keep losing ...

Sent wrong size and know reply from seller

Was sent wrongs size been trying to contact seller for 13 days sent lots of messages but know reply from seller

struggling to withdraw credit

I have £100+ in credit from sales. I can't seem to get the seller hub to log me in so that I can withdraw them, despite having done so previously. I just get stuck in an endless loop of being asked to login- a message which says successful and then i...

I bought a piece of jewellery but found later the gems are not as stated

I bought a piece of jewellery but found later the gems are not as stated. 30 days of returned are passed. The seller does not to return my money. What should I do in this situation? I did not find how to contact ebay support centre in such cases

Ebay contact

Hi, I need a direct ebay uk contact telephone number, can anyone help me please, thank you for your help in advance

Purchase has

I purchased an expensive hi fi system for collection as the postage was £300 which seemed ridiculously high on buy it now and the seller has not answered my messages so I could arrange collection, I needed to collect within a couple of days for a bir...

I think I got scammed

My dad bought a controller and on all the controllers we checked it always said if it had stick drift or not.This one didnt say if it had stick drift or not just the usuable ps5 controller text so we assumed it didnt have stick drift or else the sell...

Restricted account - different scenario

I have been an eBay seller for over 16 years and just over 6 weeks ago, eBay have restricted my account, not allowing me to remove any of the funds from my account. Although they have not stopped me listing anything new, I can’t have the monies for w...

Resolved! Ebay accepted ID for age if no credit card ?

Would like to buy a cutlery set but dont have a credit card. Do ebay accept diving licence for proof of age ?

offer query

Hi, I've recently had an offer accepted on an Item I wish to buy, which is coming from America. When I go to 'pay now', the price increases. I've tried to discuss this with the buyer but they are not clearly understanding of my issue with this purcha...

Resolved! advice cancelling a Pre paid label

can anyone help please I have sold and item that was issued a prepaid label, this couldnt be printed as DHL said the address was incomplete, as the purchaser lives half an hour away I delivered it in person. I now don't need the label and can't book ...

eBay seller using my brand name to sell copied products

Hi All,I have been selling a product that I have branded for the past 23 years.I have worked for 23 years to build a reputation and my product name is well known in the VW T4 community and well recognised. I was recently made aware that a seller on e...

How do i get my money back on an item that has become faulty after 3 mon5hs

Hi I purchased a mobility scooter end of July and last few weeks it's become faulty, it's gone past return window so I have no way of requesting return for refund. Have contacted seller but haven't had any luck, being ignored fobbed off. Can anyone h...

Seller has not refunded me

I purchased a car pressure pump on eBay for £290. The listing stated it was the correct model for my car, but when it arrived, it didn’t fit. I messaged the seller directly (not through eBay’s return system) to request a return and refund, explaining...

Conduct of the support team

I called ebay today at 3:30pm I spoke to an agent to try and get information on an ongoing issue. The Agent was rude and patronizing, telling me he has been on the call 1 hour, when it was only 24 minutes, as I had to tell him the issue I was calling...

Closed a return by accident

Closed a return by accident what shall I do

Contacting a seller

I would like more information from a seller but can’t send a message?

Resolved! Bad Review

Hi Can anyone tell me how I can change or retract a Bad review which I have managed to make in error ( must have clicked on Negative instead of Positive ) "Feel Terrible about it as Seller was uber Kind )

Seller cancelled order - discount code used

Seller asked me to cancel an order due to an item being faulty which I used a discount / coupon code for(£15 off of min. orders of £50 from eBay)Will I receive a new discount code after this has been settled?

Complaine about misleading pictures, information and tactics by a seller to the Ebay admin dept,

HOW to Complaine about misleading pictures, information and tactics by a seller to the Ebay admin dept,Any sujustions we b appreciated

Authenticity guarantee

I'm selling shoes that are knock offs but it automatically said authenticity guaranteed and it's not letting me change it I don't want to send it only for it to be returned. I have said it my description that they are knock offs would that cover it?

Seller not responding for support with faulty product

I bought a drill a few months back and it has stopped working. I contacted the seller and they responded asking for order number (which I assumed they'd have as I contacted them via the purchase page) and a description of the fault. This was provided...

Sent 2 items in same package

Hi, I am fairly new to selling on here and I did a deal with a buyer for 2 items I had for sale, which I was happy to do but not thinking I sent both items in the one package. The buyer has received both items but one of them says waiting to be deliv...

Can't find the QR code for delivery and no email received

Hi, I am selling 3 items on ebay but something has gone wrong with the deliveries. I thought I had sorted delivery for all 3 items (through the ebay website) but it looks like I've accidentally arranged the postage twice on one of the items and have ...

Are all Ebay decisions made with AI

I recently requested negative feedback removal (the first one I have had). The buyer left negative feedback because he says that he ordered a different item. (an item which I have never offered for sale!)I sent the item that was on the order, there i...

The product has arrived but the system does not indicate that I would like to get my money. The buye

Instead of the required normal delivery, I sent the product I sold with next-day delivery. My buyer received it today and wrote feedback, but the system still says it hasn't arrived and I don't want to wait two more days compared to the normal delive...

I suspect I am being harrased by a buyers friends after I reported the buyer

Just over a week ago I reported a buyer after they purchased a cooker and arranged collection, but didn't turn up, depsite me contacting them through the evening and the next day, obviously a cooker isn't a small thing to move about, I had to get it ...

Buy it Now

Hi. Even though I definitely select Buy it Now when doing a listing, the option does not appear when it goes live. I have tried numerous times and had to cancel the listing each time. Very frustrating, I have a lot to sell! TIA.

Buyer not happy

My buyer says the tablet I sent him is 32GB not 64GB as in my listing, I have pointed out it has an expanding memory by using a storage card but he's not happy and wants a refund, My interpretation is that as it is expandable to 64GB that is what he ...

Resolved! i changed my account to a business account

I was playing around with Ebays settings and wanted to see what the account looked like as a business account as I have considered doing some business on Ebay. So I changed my account to it not realising there was no option to change it back. I've ha...

Warning to Sellers if Buyers use Simple Delivery and want to return items

I have been an eBay Seller and Buyer for 23 years. I am a private seller and over the course of the 23 years I have sold in excess of 1,000 items.I have never had a request for an item to be returned until last week. The item did not meet the buyer's...

Why is active listing not showing on ebay.com

Our Active listing not showing on ebay.com , why ?

Vinted auto complete your email receipt when using EVRI, why not eBay?

Hi All, just an observation and if enough users say it's needed eBay might want to copy Vinted. When I take my wife's EVRI parcels to my local EVRI drop off shop. Her email is automatically completed for the drop off receipt...but when I drop my eBay...

Resolved! Scam or not ?

Having received an email offer for a £50 coupon if I spend £10+ on a live event (which I have done ) to then contact eBay on the phone who tell me the emails not from them and it’s a scam. But the thing is I also have it in my notifications from eBay...

item return

i asked for a return label. i was sent one that would not work at the post office, after a few weeks they sernt me another code. i went to the post office but it did not work they told me it was for EVRI delivery. i took it to the EVRI shop and they ...

Auctions being removed due to policy violation(personal information)

I am getting a little fed up here. I saw plenty of sold new, unused sim cards with good numbers (checked sold items to gauge the demand / price apetite) and put up one on sale. Lo and behold it was taken down. So I checked all the regulations again, ...

Resolved! Im upset

Hi please bear with me im a bit upset orderd some items took ages thing missing from both boxes so tried chat for some help but it says if hard of hearing or visully impaired you have to use a specal email soni askd why no one wouid anser so I kept t...

Is this feedback manipulation/bribery. Against T&C?

I recently purchased an item from Ebay and once the item had been delivered I left my feedback, the feedback was marked positive, although I did list problems with the item "which i think was fair enough" however the seller was not happy and they sta...

Seller does not reply to messages about a failed item within warranty period

I bought an EV charging cable in July 2025 and it has failed. It was sold with a five year warranty but is now out of the 30 day return period. I have tried to contact the seller twice but there is no response. eBay's automated response is unhelpful ...

Partial refund

I bought a 'guitar effect floor pedal' and received it. The item has 2 problems:1) One knob-top of the item is broken, the knob still works but the top is shattered. This was not mentioned in the advert. The seller claims the damage happened in posta...

Resolved! Buyer not collecting -

I sold an item on the 9th September for collection. Had to message the buyer repeatedly requesting their collection plan. Zero reply for 3 days. I kept chasing, they suddenly made the payment (low value £4 item). I repeated questions about their plan...

Account Restriction

Hi, My selling has been restricted on eBay, and I have had a MC011. Ebay has requested proof of purchase receipts for the last 15 clothing items I have listed on the platform....impossible ! I've been selling on eBay for the past 5 years, and have a ...

Resolved! Sae of catapults and ammunition being used to kill wildlife, damage property and harm pets

Can I ask how we get ebay to ban the listing of catapults/slingshots and ball bearing ammunition as the BBC news had a feature this morning about wildlife being killed. There ae literally hundreds of catapults, Gypsy catapults, Hunting catapults and ...

Change language on all eBay communications

A couple of decades ago, when I opened my eBay account, I lived in the Netherlands.I don't live there since over 15 years ago, and I still receive all the email notifications from eBay (orders, dispatches, etc) in Dutch.I find no way in my settings t...

ebay Balance

I have sold an item and it says the monet was transferred to my ebay balance on 3rd October but it hasn't, it is still in Pending. Why?

Pornography showing up in my suggestions reported twice and it wasnt removed now on my home page

I was searching for sewing items and suddenly tons of pornographic images appeared as suggested. I do not know why. No one else has access to this account. I decided to report one of the disgusting images and Ebay came back and said its not against t...

Help with cancelling/Refunding an item

I recently bought an item on eBay. A day or so later, I requested to cancel the order, because I changed my mind. The request was denied due to the seller “dispatching” the item a couple of days later (although im unsure what stage of dispatch it got...

my account

Hi please can you give me some advise. i had a tiscali email well i tried to get into it but it had an email address that would not let me in, when it says it would send a link to email to get me back in it was the email i could not use anymore so i ...

Ebay not paid me in full

Sold item for £350 Ebay paid me £166.48Been waiting since August for payment now automated just sends me in circles

Notification of item recall

Notification of item recall but the seller is not on my purchases anymore

Rong payment

I made an order for £43.90 That is ok but somehow £34.95 by mistake has gone to your account this is rong can you please return £34.95 to my account? My name is: Abdolsamad

Resolved! Selling account - encountered an error at our end!

When trying to get back into selling I keep getting the error countered our end message - please try later. This never gets solved and all links to Customer Service lead nowhere - can never get actual help. What do you suggest?

Paying for return of wrong item

Hi I've been sent the wrong item, after a bit of back and forth seller has sent an address to return but has asked me to pay postage and they will return it via PayPal. Full refund of item once received postage for item is going to be £70 so I've con...

Click & Collect not an option when checking out

I have a customer that won an auction and bidded on my item because it had Click & Collect as an option. I sent them an invoice and when they went to pay Click & Collect was not listed as an option. I've had other customers use C&C many times and hav...

I think I've been scammed

I bought a item and cancelled it an hour after because i changed my mind so I requested to cancel i waited 2 days and the 3rd day late evening i got a message saying the seller has refused my request, But on the tracking was saying not posted The fol...

Automatic relisting for 10-day auctions

Hi does anybody here know; Can I set my 10-day auction listings to automatically relist for seven days? Can I make this default and not have to do it individually? I ask because I set most of my listings to start on a Thursday for 10 days therefore t...

app issues like never before

I am having CONSTANT issues using the ebay app. After reporting over and over with no response i came across this page so I'm looking for support from other users. is anybody experiencing anything like what I list below?I would really appreciate any ...