Member To Member Support

No sales at all, for around a month

I am barely getting any sales atm. When i do, i get a sale less than £20. My numbers in seller performance, have dropped off a cliff. Admittedly i am not posting as much, but that is because nobody is buying. Ebay is the online selling platform i kno...

eBay changes the price of my advert on listing

I posted a listing to sell my car N° 187710439599.I put it for Buying at a fixed price of £ 39800 with possibility of offers, but when I checked on the listing it has been modified to £ 47760.I tried all the options with revising the listing but this...

Simple delivery of Gold jewellery

I will not send Gold Jewellery or expensive coins via simple delivery as the service is not to the requirement of Royal Mail .

Printed list of all I bought in last 3 years

I can see on ebay all the items I have bought in the last 3 years. I would like to down load a history record of this. Does anyone knw how to do that?

Sellers Exploiting Poor Buyer Support

I have noticed quite a bit recently with items purchased that have either not arrived/been received or the wrong items being received that there is no support anymore. It has happened a few times in the last few months and has put me off. I bought a ...

Listing problem

Anyone having trouble listing. ERROR coming up

Lost my scan code to collect item

I have accidentally deleted my collection scan code. Never had one before and can not see how to generate a new one.

International sellers, postage to USA and Canada

Any news on being able to buy Royal Mail standard international postage labels in ebay to USA and Canada?I currently have those nations on my block list due to inability to buy labels. How do we stay updated to when the labels will be available, as t...

Web Chat inaccessible

Any one else having issue with web chat? I have been 'locked out' for over a week now. The auto bot window opens, but I am not allowed to type or select options. Have tried on PC and mobile.

Biometric fingerprint security,i havent set this up but it demands it to get into my account, says

Can't open account, says new device, the phone i use is the same one,asks for biometric fingerprint, I haven't set this up so why would it ask

Defective foot file

Bought a footfile which I found out from an email from Ebay is defective they are refusing a refund for this item as its past 30 days money back guarantee. The e mail they sent was past the 30 day guarantee so how was I ever meant to get money back e...

Returns rate 1.41% 1 of 71 transaction

I had a return that Ebay cased in my favour. They said this will not impact my seller perforamce rating. I have seen Returns rate 1.41% of 71 transaction on my dashboard does this remain on here or does it get removed after a period of time as ebay f...

curtain passing rings

I ordered the wrong size rings contacted the seller they sent me a return label and said that it would nt cost me to return ,I can not print out this label ,I explained this to seller and asked to print out a label and post it to me my reply for the ...

Item declared not received found on sale on Ebay

There is a new scam on ebay that affects websites that sell items. In fact this used to be very common in the US last year with Amazon packages. We found that customers buy items from our own website then they say the item has never been received and...

International postage charges. I input £12 ebay then changes it to £14.52 Why?

I don't ship many items abroad, if I do I use ebay GSP.However a customer has asked me to ship a product to the Netherlands and GSP is significantly more expensive than doing it myself as it is a small item. I have added the postage at £12 to ship to...

Prepaid label disappeared

Hi,One of my orders says it has been completed and the label has vanished. I havent yet sent it and I dont know how to get another label

Shipping/logistics and storage (fulfilment) for items to the UK

Hey, I'm looking for a UK based storage and shipping solution for a new business that makes specialist musical instrument parts. The plan is to ship items to the UK from China ready to purchase and avoid the inconvenience of customs and waiting for s...

HELP

I CANNOT GET HOLD OF ANYONE TO SPEAK TO. SO SICK OF CHAT BOT BS. So Evri lost an item that was sent in October. I had to refund the customer. Now I cannot even track it. It doesn't exist.How to I get my money back?

Free postage

Does anyone know whether any claims for postage refunds when NOT using simple delivery are being given. I know and have filled in the claim for refunds in the past within the 14 days and have given all the information but received nothing. Has this p...

Double charging

I’ve always used Royal Mail “click and Go” to post my items usually lightweight large letters costing anything from £1.55 and £1.80, nice and easy. I pay RM direct via PayPal but have recently discovered the costs are also being deducted from my eBay...

Resolved! Getting black page when request a return

I’m getting a black page when I request to return an order

Item revision failure?

Hi all.Has anyone else noticed that revising an item (eg the price) seems to complete ok, then shows the 'quick update' screen and when you check the ad it is still the same?? I have popped notes into ebay about this, but found the way round it to be...

166988058790 - 18W/36W Aquarium Pond Fish Tank Sterilizer UV Lamp Light Clarifier/ Filter Pump

Hello . Had a message sent to me from eBay saying that the above item i purchased in 2024had been recalled as it posed a safety risk of catching fire i tried to get in touch with the seller but no reply where do i stand with getting my money back on ...

Postage

I am unable to print a postage label due to none of the options being highlighted to click on. I want to use Royal Mail age verification . This is also becoming unavailable via eBay with simple Delivery.. help !

The buyers item returned to sender

Hi all, a recent buyer purchased an item from me for the value of £52 roughly, however after 25 plus days Evri failed to delivery to the buyer- and the package was sent back to myself. I explained this to the buyer and they realised they made a mista...

e-Bay credited my account

Hello,e-Bay credited my account due to me being charged for a re-listing when the purchaser asked for the sale to be canceled. It was only a small amount, around £30.00, so I left it sitting on my account. Several days later, it disappeared from my a...

Ebl

Any body know how to get rid of the ebay live rubbish

Invalid returns label

I have received an INVALID returns label. Ebay needs to sort this out. Because the seller has issued the label ebay assumes very thing is OK. I have returned the item at my cost. The seller has not responded. Time to stop using ebay.

240: The item cannot be listed or modified. The title and/or description may contain improper words,

Failures:• AMA — Trading failure: 21920200: Return Policy Attribute returnDescription Not Valid On This Site | 240: The item cannot be listed or modified. The title and/or description may contain improper words, or the listing or seller may be in vio...

Lost Evri parcel

Hi I sold an item buyer chose simple delivery via Evri - I printed the label posted via local evri shop but tracking wasn't updated and parcel never arrived! Ebay refunded now I'm out of pocket for the item as its missing!! Apparently my fault Can I ...

Hi i just accepted a counter offer from a buyer and accepted, is there anything else i need to do?

Feedback

I sold on eBay over a year Always receiving excellent feedback Until I sold my campervan The buyer ran off with the van without paying The police were obviously brought inAnd eventually I got my money He left me terrible up setting feedback I left eB...

Evri delivered to wrong address

Hi I've had a seller open a case because they haven't received their parcel. Evri tracking shows it was delivered, including photo evidence. However, the buyer says the door/letterbox in the photo isn't theirs.I don't really want to issue a refund as...

Trying to add stock to relist ad

On my listing's it says out of stock. When I click edit to try add stock I get the following picture. I have also had a message about having to select a domestic postage service but when I click the toggle nothing happens. I just need to simply add s...

Help - package damaged by Evri

Hi,I’ve sent my package by eBay simple send but this has been damaged by Evri and held. Buyer not happy so I’ve had to refund him as I was getting nowhere with Evri or EBay. Due to the world we live in, it’s impossible to discuss this with a human an...

Simple Delivery - not so Simple

I am a private seller and have sold around 20 or so items this year, all £20 to £30 range and have had no problems with Simple Delivery, in fact up until now have quite liked the way it works. Last week I listed one of my rings for £180 and it sold t...

Hi i can't get items out of drafts.... I've nt deleted them. When i click on the item in the daft f

I cant get items out of the draft folder, they have not been deleted. I can access them but that's it, i want to list them to sell I've tried restarting my phone but still nothing

Boring

I have bought 3 LED lights for 2 weeks but they have not reached me. And I need a lot please

Item delivered

I sold an item and the postage label that eBay provided didn't have the correct weight on it so I paid for the correct postage, the item was delivered today and the buyer is happy and has left positive feedback, but how do I mark item as delivered so...

Listing suspended

I’ve listed a product which is a genuine Apple product and eBay have suspended it as they say it’s a fraudulent item?

Can’t upload photos

When I try to upload my photo when creating a listing it select the photos I want press add and it doesn’t add them I don’t know what to do as there already in my camera roll.

Can't list on ebay app-android

Can't list on android appGoes to black. Page and saves in my draftsHave tried deleting cache and storage and reinstalling the app several timesUsing pixel 9 pro

Wheels

Sold 4 wheels and as far as I was aware they were identical, turns out one wheel was different. I offered a partial refund which has been turned down. I told the buyer as he collected if the offer was unacceptable I would be happy to collect and refu...

ebay using postage option I never picked

I have sold two items through the best offer system. One used the postage option I picked. The other was the prepaid label that I never chose. Can I get ebay to refund me? They are taking money from me. I don't want to use Evri as its a terrible serv...

The date of delivery is expired

I bought an item but seller didn’t delivered it . The day of delivery is expired. I wrote several times to the seller but no response . I need to refund it or deliver my item as fast as possible because I am leaving the Uk .What I have to do ?

postage

I've just sold a pair of hifi speakers for £80 + £7 P&P through an auction, eBay sent me a message saying I would receive £76,36, but I still had to fork out £6 to post the item + £4 insurance cover, so that means a total cost of £87 for the buyer, a...

GSP

Item (Football hat) listed on Simple Delivery to UK; GSP open for international buys. Ordered from Australia but GSP appears not to be working or will not send to Australia. I'll send anywhere! His eBay agent advises I can send an invoice with postag...

Watch authentication - wrong watch

I sold my Tudor watch on ebay and sent it to the authenticatorThey said it had defects, BUT the pictures they added were of a Rolex watchRaised with eBay - nothingBuyer has contacted authenticator Stoll and Co Ruislip - nothingIs this service any goo...

Free post promotion, has it ended already, as ebay have added postage costs to all my items

Hi,have eBay removed the free postage promotion as they have added postage costs to all my recent posts,that were listed free.

Wrong address given to post item to

I sent an item to the address that came up when the buyer paid for the item. The address that came up was a Costcutter shop. I sent it via Evri. I got a message from the buyer to say that this shop doesn't accept Evri parcels and that he didn't reali...

New buyer, from Mexico, purchased an expensive item. Should i cancel?

Hi, just had a buyer ftom Mexico purchase an item from me for £300. But they have 0 feedback and joined just a few days ago.Ive read about issues with them making claims such as "doesnt match description" then recieving high postage return costs etc....

EBay cancelled my item for policy violation

Hi, I put up for sale a brand new portable power station and unbeknown to me, it had a product recall. EBay sent me a link to the manufacturers website detailing the issue and all that is required is a firmware update which the owner does so doesn’t ...

Why can't I see how many free listings I have left?

Items stuck in sold

Hello. Hi, I have two items stuck in my sold area that have been dispatched but because they were sent as bulk they have not been dispatched. How do I remove them and get payment for these items?

Non payment of refund ???

Dear Ebay admin,and Ebay comunity ,an open question IS IT CORRECT PROTOCOL, FOR A SELLER TO ASK A BUYER FOR HIS BANK DETAILS IN ORER TO GIVE A REFUND?IS A REFUND ,NOT DONE VIA EBAY ??????All answers are appreciated

Can you phone me please

I'm trying to revise one my listings and it won't let me, and trying to resist a pair of glasses and it won't let me, this is so annoying

postage

Does anyone think ebay will bring back or give the choice of custom delivery?

collection

Hi. I bought an item and included postage when paying, but then collected it. I cant see any where to amend this. Im not too bothered about redeeming the postage charge, but more concerned about the seller being paid and simply to keep things in orde...

Highest bid but didn't win

Today I placed a max bid of £20.17 but the item was sold to a third party for £19.78. Confused.

not revived our item.

Dear eBay Support,I am contacting you regarding case number 5365746945. The buyer wolf5644 did not return our item, yet eBay has issued a full refund to the buyer.We kindly request your assistance in helping us recover our money, which amounts to £24...

Buyers who blackmail seller into a refund

There is a long established principle of English law called caveat emptor or ‘buyer beware’. When an item is clearly displayed the buyer must take their own advice on a purchase. EBay allows Q and A’s prior to a purchase.Unless this platform enforces...

Didn't notice delivery was to a former address

I noticed too late that the item was to be delivered to a former address of mine. I contacted the seller and got this response: This seller is using the Simple Delivery programme to post this item. For postage related questions including lost or dama...

how to claim for DIT on sd

so i sent a item which the buyer received damaged, they got a refund as it was posted through SD. how do I claim for the item cost and postage? Ive checked my statement which shows the money in and then out as a refund to the buyer

Selling age restricted items - what to do?

Have listed a simple kitchen tool with cutting edge. Ebay has blocked until age restriction policy is implemented - but how do I do that???

bought items subsequently identified as counterfeit

I bought two sets of branded guitar strings about 3 months ago from a UK seller who sells guitar strings & other things. The packaging appeared genuine, & I didn't need to use the items straight away. When I discovered that the manufacturer had a pro...

Sending back an item

I have to return a package and ebay sent me. QR code using Royal Mail but when I’m about to send the Package Royal Mail told me that it’s too big for them. How can I send tge package back?

I ordered a laptop (Lenovo loq) for 610€ and I literally received a birthday candle.

I ordered a laptop, and I received a candle. I immediately took photos and recorded everything.I contacted the seller and he denied it, and he claimed that im the one trying to scam him.It's my first time buying through ebay, I wanted to know what sh...

Resolved! Item delivered with tracked Proof Of Delivery But buyer claims not received

I have recently dispatched an item using Royal Mail 48 which shows as delivered 2 days later. The buyer opened a dispute stating item not received. The proof of delivery shows the item being posted through a front door and the GPS coordinates match t...

Urgent

Response to Return RequestThere are no cracks, defects, or damage on the product. The buyer personally picked up the item this morning, inspected it before loading it into the vehicle, and confirmed its condition. I also have photos proving that the ...

Postage labels

Buyer purchased 9 items from my listing. All paid for including 9 Evri postage labels. On arrival at agents for posting found that all bar codes were the same and therefore were not accepted items not suitable to be sent in one parcel due to weight s...

Seller continuing to scam buyers with knitting patterns that do not work

There is a seller who is selling knitting patterns for character dolls themed for TV characters, Halloween, Christmas etc. The photographs of the items they are for, look brilliant and are the best you can find on Ebay. However when the patterns arri...

Recall of an item deemed dangerous by gov H & S

We purchased a 4 step step ladder that’s subsequently been deemed dangerous by Gov H & S & a notice issued to this effect we were advised to contact the seller for refund but he’s not responding

I have received an item I did not order

I ordered 4 toys from 4 different sellers, on the 31st of October. 3 of the items arrived today and a 4th Ebay parcel arrived with a pair of shoes. I have not ordered, nor paid for these. What do I do with them? there is 4th item still not delivered....

Dax Wax Super Neat hair Creme Soft Hold, Medium Shine 3.5oz (99g)

Hello,I have just read the recall message for this product, no reply from the seller ? What should I do?Regards,

FEEDBACK PERCENTAGE REVISION AFTER ONE YEAR

I have been an eBay member for over 18 years.One thing that really bugs me is feedback, especially negative feedbackIt's bad enough receiving it (especially when undeserved), but, what really gets me is getting rid of it.I understand it is supposed t...

Seller from China asking for more shipping fees post sale

Yesterday I paid for a Buy it now item which stated Free shipping. Today they sent me a message saying they have to pay £100 in shipping and want me to contribute, £60. I said no, and they have reduced it to £50. I have asked how would i even pay and...

SHIPPING STATUS

I made a purchase from an eBay seller, but the shipping status message currently says "License plate is voided, please contact Pitney Bowes"Can anyone help me understand what happened and what I should do? Thanx a lot

Resolved! I cant mark sold items as dispatched

Helloa) I didnt use Simple Delivery now I cant mark my items as dispatched. The customer has received the items and is happy.Do I need to do anything regarding the 'dispatch overdue' notices on the order ? If so, what can I do? many thanksF

Listing

Hi for some reason I can no longer list through the app either new listings or listing from drafts the screen just continues to lag or freeze and I've got the right android system so I don't understand it

Messages

Does anyone know how to send old ebay messages to the trash folder on a Samsung? The online advice says to long press the message. But when I do this all I get is an option to copy or select all

Postage label doesn’t cover item being sent

I have sold an item and printed pre paid label. At the post office they won’t accept because the label says it’s a large letter but post office says it’s a small parcel ! They can’t upgrade delivery because it’s pre paid. Can’t find anything on eBay ...

Collection Email issue

Hi, I am facing the problem continuously. Some time i got order which Collection delivery. But after it’s delivered to the collection place . Customer asking me I didn’t receive Collection email. Whats the reasons ! And who is responsible for that Co...

NOW HAVE TO PAY FOR COLLECTION OF PACKAGES AS PART OF SIMPLE DELIVERY!

Now with Simple Delivery, with no Post Office in this town, I find myself having to pay for a collection of packages. A double whammy. When I used to be able to charge for the postage and collection at least I could break even. It is now a case of ho...

Delivery

Has anyone that has a safe place for every delivery that comes, and then a delivery is put in another place that the delivery driver names where it is and puts in the delivery note, put in your safe place. Had this done with a

ebay simple delivery is not simple ! (parcel size is larger !)

I have just sold a camera on ebay and the simple delivery says its covers under royal mail small parcel The courier will accept your package and there will be no extra charges as long as it doesn’t exceed 2.00 kg and 45 x 35 x 16 cmthe parcel i need ...

Resolved! Ebay Automated chat box not allowing me to talk

Hi communityI'm trying to talk to the ebay automated chatbox so i can get through to a real human being on a refund postage label query i did 3.5 weeks ago (said it would be resolved and paid after 2) but everytime i load the chatbox the previous his...

cancel pay ment

need your help

My eBay account has been locked due to security reasons. I’m ready to verify my identity and ownersh

Lik we see in the picture

Extend shipping deadline

Hello, unfortunately I will be unable to ship and order due to a family emergency and I'm away from home. I have informed the buyer and they are happy to wait until next week for me to send, is there a way to extend the shipping deadline? Many thanks

Delaying payment

Hullo helpful people. I have had a buy it now item purchased. I’m away from home and won’t be able to post it immediately (it’s been listed for months). The buyer is happy to wait but I am worried that the label may not work or there is some other ne...

Selling protection

I am sick of buyers abusing the "item not as described" policy. Just had a coat returned which was perfectly fine when i posted it and is now damaged. Had to issue full refund and no protection for sellers from Ebay. Its not the first time its happen...

return an item outside of 90 days

I purchased an item 9 and a half months ago which is now faulty. the seller has agreed to refund the money but wants the item back, can anyone let me know how i start a return through ebay for an order purchase please? thanks

ebay customer service is an unfunny joke

sick of this

adding funds to make a refund

I am trying to add funds in order to make a refund, but when I try to add card details the system comes up with an error. It says that "the fault is not yours but ours, try again" but it does not work.Is there a problem with the system?

Revise listing

Having trouble revising listing, no information just blank.

Is anyone else having trouble with listing there drafts

Is anyone else having trouble with listing there drafts at the moment

Revising postage on an active item

I am trying to revise the postage on an active item. I am in revise but not giving me an option to update listing

Nobody knows what to do and there's nowhere to turn for help - it's EBAY!

I didn't do anything at all, no notification anywhere in the bar, not even in orders. I'm trying to find something, and I keep coming across various statements. Nobody knows what to do with it, everything is blocked, and this is what the richest and ...

I cant review my listings its blank

Hi my listings are blank when I try to review them

finding an old friend thats on e-bay if i have their username

how can i contact another ebay member if we have not had any dealings at all ?

eBay and import tax

I recently bought a coin from the US. eBay automatically charged 20% import tax while the correct rate is 5%. I reached out to ask if anyone else had encountered similar problems.I received the following reply from a member. “I don't think ebay's sys...

NEW ACCOUNT

Can any one please confirm why my for sale listings can not be seen? despite being live I also can not find the using the indival Ebay ID number?

Resolved! Orange Connex Returns ?

Hi, I have been sent a return postage label by a seller, but it is for Orange Connex and does not give any information about where to drop off/post the parcel! I have contacted the seller but no response. The label doesn't even look like a proper ret...

Service

Why is ebay so bad these day's.

Selling

Put 5 items in drafts earlier now they won't list

Account

Hi, Good NightMy account is blocked, with the message "your account is currently limited due to suspicious activity"Can someone help me ?Thank you.

Resolved! PO Box nonsense

I am a buyer and I was unable to buy items twice now as I get nonsensical automated message that the Seller does not post to a PO Box. My address is Post Office Cottage and it seems I can no longer purchase items on ebay as it automatically generates...

Unable to open customers SMS

Hi!I open my account and going in buyer SMS ( messages ) Section when I'm Click on sms for reading its not open. its technical issue or other?Anyone have knowledge

Seller gone quiet over return

Received a faulty item, after a lot of time talking to the seller they agreed to replace it but said it would take 17 days because it would come from China. Waited longer but by the seller won’t respond to my messages.

Resolved! Unable to upgrade to business account

I have a personal account on here and I want to be able to create listings with multiple options. For this I need a business account, but whenever I try to upgrade it just keeps getting stuck on the page where it asks me to confirm my personal inform...

Resolved! Disgusting Seller

Hi there, I have been on eBay for several years and 100% feedback and dealt with some fantastic people. Unfortunately I have just had a rather disgusting and upsetting encounter. I purchased a football top, and when received it was very clear it was ...

Charity shop still useless as a seller, why ebay?

So i've ordered a item from BHF and the dpd driver yet again (same one as last time) was over 3 miles away and said he couldn't deliver yet had to pass my house to get to the post office 2 miles away to drop my item off.Dpd said they would tell the d...

Buyer will pay to collect item I’m selling

I have had a message offering to arrange for collection of an item I am selling and buyer will pay for this..has anyone done this?

Problem creating or revising listings

I've been unable to create or revise existing listings today 4th Nov in the UK. There seems to be a problem with the app

Only had half refund

I ordered 2 cardigans, ebay took over the case and they rewarded me but i have only been refunded halfthe full amount i have been intouch with the seller and had no answer. i have tried to get back intouch with ebay and its showing that the order has...

Altering a listing

I need to alter a live list. When click revise. It just tskes me to creat a new listing.I need to add a photo and amend a typo

Arranging viewing

I have a potential buyer who would like to view the item before making an offer, there appears to be no way to send my contact details via messaging, this is absurd! Has anybody any suggestions?

Resolved! Buyer hasnt given full address or house number

Buyer hasn't given full address or house number.

I’m not a business but my account says

Hi my account is showing that I’m a business but I’m not a business only selling my own collection how can I get this changed

Voided Label Declined

I sold 2 items to the same person, (only one was simple delivery as very old listing) bought a label through Ebay (Royal Mail) then realised should have used the Simple Delivery Label, so cancelled the RM label and awaited my refund. I also sent the ...

Item not received

Hi I have not received my phone case that says on my ebay it has been delivered when it hasn’t

Best options for UK seller listing in Ireland

Hello folks, Looking for advice on a couple of specific questions please: - If you have an item already listed in the UK and for sale only in the UK but would like to sell on ebay.IE too, is it best to just enable European sales both on the listing a...

As a seller who uses simple delivery who refunds buyer when item is lost

I've sold an item using simple delivery, the item has been lost in transit by the courier who admit this is it me or ebay who gives refund

'Simple delivery' forced to use DHL for large package fiasco

I've only sold two things this year on eBay and both I've had to cancel now due to simple delivery.The first time no drop-off point would accept a large parcel and I had to drive around looking for a place that would accept it, even through eBay gave...

marking the item as despatched when used a different postal service

I recently sold an item where the buyer paid for eBay simple delivery. I didn’t notice and sent the item Royal Mail instead, now I cannot get the item marked as despatched as it is waiting for the QR code to be scanned in by Evri. Does anyone know ho...

Fraud plain and simple. Anyone from ebay that can actually take action

Hi yes i have reported the seller and yes I am in the process of getting my money back, but yet still the seller is still selling with over 27 negative feedbacks, for the same fraud i was subjected to. You buy an expensive lego set in good faith and ...

has anyone had issues with packlink making up excess charges for weight then just billing you ?

has anyone had issues with packlink making up excess charges for weight then just billing you ? charges £3.18 additional charge for a charger that weighs 0.4 kilo, the process fro getting it back is purposely made a night mare. no picture of course ?...

Draft Listing issues today 4th Nov

When I draft a listing then save for later then go to re-edit or list the item there is nothing there !? no details or photos just a blank screen ! Also if I list an Item immediately then go to revise again nothing there ?! I have uninstalled & re-in...

Setting up a business account

HiI'm trying to set up a Business account for the first time. I already have a personal account, but I wanted more control over selling items.But eBay won't acknowledge my bank details and keeps saying the same thing. Something isn't right.We couldn'...

ebay simple rubbish delivery

EBAY please change this. i had an issue where buyer contacted me, having an issue with the item received. i have agreed to send him a replacement, however ebay simple stupid delivery doent allow me to purchase a separate label. i have contacted cust ...

Customers Used 3 return labels to return they orders

Hello, the customer ordered 3 purses from us. She didn't like them, but used the "been sent the wrong item button" to get a free return label. Now I have found out she has used three return labels to send the orders back, when one label could have be...

Buying stolen goods

I had my bike stolen and it had been registered as stolen on the bike register. I found the stolen item for sale on eBay and purchased it, but I have not been able to get a refund. It is confirmed as my bike, with the same serial number of my stolen ...

Resolved! Contact Us not working?

Anyone having issues with contacting eBay? I’ve clicked the contact us and got through to live chat but it won’t let me type anything and everything is greyed out? Having major issues, have tried the app, my phone browser and a computer still with no...

VAT added to my listing on a resale item as a private seller used for personal use

I've listed a piece of music production software for sale that I had to pay tax on when I bought it, however once I listed the item, ebay automatically applied VAT to my listing, which seems a bit unfair and my item is now for sale at a far less comp...

Pre order doesn’t seem right

I’ve recently purchased a preorder for a Pokemon set being release on the 14th of November. Today the seller has posted what they have called using Royal Mail tracked 48. They said they create 2 labels 1 the order confirmation then the 2nd being the ...

Why have I been charged a transaction fee for an item sold to a U K address ?

I have recently sold an item which on the postage label was via Global shipping to an UK address -why have I been charged a transaction fee ?

Help

Hi I'm trying to buy a cake slice it says I need to verify my age but I don't have a credit card ???????

Postage

Postage states 3.50 ,when buyer paid ,paid 3.50 ,but then I got charged 87p,we t to post item and label.only covers a letter ? What do I do ? Thanks

Age verification

I don’t own a credit card - how can I verify my age?

Confused about verification

Hello can anybody offer advice with this watch sell please. I advertised a watch on Ebay, a day later it was purchased but the buyer emailed would I send a video so he could check the watch was authentic and he would send his email address. I heard n...

Vendor failed to agree a meet to hand over a purchased item & item is removed from purchase list

I purchased a fibreglass hard top for an E Type Jaguar which is obviously a large, heavy and fragile item. The vendor said they are in Scotland but said they were coming down to England in a couple of weeks and we could meet up and hand over the item...

wish ebay would bin Evri. they are the pits of the earth

They again win top worst company in the uk anyway, they have lost my stuff, one in the last 2 weeks, and one not put in my safe place, so it sat in the heavy rain. Luckily the seller put my Japanese Eagles live album pressing in a sealable outer slee...

Postage

How to change the simply postage, when you are selling an item over £100 ?

Postal return label not received

Hello, I'm new to this. I need to return an item bought on eBay. The seller has applied to eBay for the postal label to be sent to me but I haven't received it. How can I get eBay to resolve this?

Removing a listing when its sold

I have searched the site, but cannot find out where to remove a listing after its sold and delivered. Can anyone poing me to the right place?

Listing not showing on international sites

HiI Listed an item with GSP which I have enrolled in.GSP claims the item will be visible to all country's that support GSP.I have checked Ebay.de, Ebay .com & Ebay France and I can not see my listing on any of them.Is there a time delay, my last chec...

order cancelled

16-13768-17083Re Cancellation reasonCancellation reasonIssue with buyer's delivery addressIssue with buyer's delivery addressDate purchasedDate purchased1 Nov 20251 Nov 2025I had paid for the item including postage. The seller messaged that the item ...

Basso Palta Carbon Gravel Bike Campagnolo Ekar GT 13 Speed Gold Burn

There's a load of listings for this particular bike ranging from about £950 down to less than £750Are they genuine, because although this appears to be a discontinued model the sale price with retailers is at least £2,500. I've submitted a report on ...

charity donations

we are a charity and we receive donations from sellers on ebay, is there a way of getting a report of these donations so we can thank them and acknowledge their donations? we get the paypal giving report but there is little info on there so we cant m...

Item has developed a fault 114 days from purchase, seller very unhelpful

I purchased a new genuine Dyson cyclone replacement in July which worked fine initially, but has developed a fault, 114 days after purchase. I contacted the seller to request repair, replacement or refund, and they have replied to advise they won't a...

Customer service

Hi I’m a bit confused why a book I ordered on the 5th of October 2025 then tried to cancel about 5 minutes after I purchased it because I could see it wouldn’t arrive on time between 25th of November - 9th of December. When I contacted the seller the...

refund for wrong item sent

I received a different item to the one purchased from the listing, and returned it for a refund the following day, following the instructions posted by ebay for requesting a refund, ie printing a label, packing it, and taking it to the post office, w...

Resolved! Paid for Simple Delivery postage TWICE by mistake

I posted the item today but I didn't realise I had paid TWICE. How can I get a refund?

CAR SPARES OR REPAIRS

bids or make an offer - I made an offer 24 hrs past - accepted, following morning none stop texts about what, were, when, why about what I was going to do with the car, kept changing times to complete the purchase in cash, not with him but someone el...

Lack of support for sellers

I’ve just had an awful experience I sold something that was completely smashed in transit as a seller it was put in a sturdy box bubble wrapped to within a mm of the boxes life..Yet Evri did their usual dropping it from a great height. The buyer cont...

Buyer pickup not recorded

I sold an item recently and sent it via eBay's prepaid postage thing. On the tracking it says it's been sent and is "Ready for Pickup." I messaged the buyer to check he know it was available. He replied quickly to say he had collected and is likes th...

Only recieved an empty box

I placed an order for a CO2 monoitor and only recieved an box containing 2 fixing screws. I imediatly contacted the seller and the seller sent an instant reply 3 weeks ago saying; "Dear Customer,I hope this message finds you well. Please don’t worry ...

Resolved! Coupon

Hi, I have recently sold an item and been paid with a coupon. How do i get this changed to a payment? Tks

Collection codes

Anyone no how to get a 6 digit collection code ? My parcel has been delivered but hasn't updated on ebay and shop won't give me it without code ... and ebay says orders been prepared

parts not working

site changed about a week ago. can search etc but can't add items to watch list. the buy it now/submit bid buttons are ghosted and I've missed a couple of offers because the review offer button is ghosted and unresponsive. also, when there are multip...

Combining Two Orders – eBay Forcing Separate Delivery Labels for Football Cards?

Hi everyone, A buyer recently purchased two football cards from me in separate orders, but eBay is forcing me to use “simple delivery” for each one. I’ve already contacted the buyer and let them know that I’ve combined both cards into a single packag...

Bought an item as a guest, it's now listed and I didn't get an email from ebay

I tried to report the item today but got the error'Report submission failed'so I've upload a screenshot of it here I don't have an order number, so I don't know how to contact ebayI went to the URL of the purchase from my browser history today and sa...

Account restricted

My account has been restricted for some reason it says check my messages for next steps but i do not have anything in messages. Any help or advice would be appriciated, im mostly a buyer rather than seller.

Buyer won’t verify collection

I forgot to scan the qr code and now the buyer won’t send me the verification code. Is there anything I can do? You can see in our message exchange he did collect as he tells me he arrived.

Resolved! Buyer has changed their mind

Hi everyone, hope you are all ok! I sold and posted out a computer motherboard and the buyer has started a return which e-Bay has approved. The reason they have given is that they have changed their mind. I always put really detailed info on my listi...

Policy violation

I have had enough of these advisers, They took my listing down,which was a postcard of WW11 Postmark German Mail with eagle and swastika. As this was deemed offensive!! It is Militaria part of wartime history. I Appealed ,they then said they had revi...

Two items posted together - buyer claims only one received, then after case closed, opens another !

Apologies for the long post/ slight rant. I am so frustrated and annoyed at the moment I run a small one person registered business. A buyer recently bought two items on a Friday, under separate orders. I messaged her that evening, advised that I wou...

set up as a Cic non profit but not a charity help

HiCan anyone help me please? I need to set up as a CIC non profit - which is not a charity so i don't have a charity number. we are limited by guarentee not shares CIC. the setup will not allow us to go forward without a charity number but we are not...

Getting increasingly fed up with Ebay loophole

When searching for an item I specifically ask for uk sellers, then you get the two week wait because it's being shipped from China... This has now happened twice, it's a loophole Ebay have not bothered closing , all it needs is a mandatory field to s...

Thailand selling

I have had 2 buyers from Thailand bidding on a band T shirt which has now sold for much more than it is worth. I started bidding at £4 and hope to get £15-25 , but these 2 both went above £120!! Both have ebay profiles that are a bit thin. It just fe...

Printed out one address label twice for two separate items.

Hello, everyone. Made a mistake today... a buyer bought two books from me. When I printed out the tracking and address information, I mistakenly printed the same label twice over and attached the labels to the separate packages. When I got to the pos...

“You can’t purchase this item from our app. Add to your wish list”

I’ve been selling for a good while on here now, I sell digital goods on games like Roblox and have only just came across this problem after around 10-9 months of consistent selling. Others that are interested in my listings are being met with “You ca...

exercise the right of freedom of expression and information

Ebay does not respect or exercise the right of freedom of expression and information as l

Assistance Required – Item Not Received

Hello, I kindly request your assistance regarding my order. I purchased a Nikon D7100 camera and made the payment in full and honestly. The tracking information shows that the item was shipped via DPD UK and marked as delivered. However, the parcel h...

First INAD how long should i wait for them to open the case.

I have had my first INAD and it was my fault as I did not check the item fully. It was a shirt that turned out to have epaulettes on it which I was unaware of. It was a brand new shirt and I did not want to open it lesson learnt on that one! The buye...

Receiving payment

I’ve just packaged and sent off one of my listed items to my customer. When posting, the Postal office didn’t allow the selected delivery company. I then decided to post it paying for a delivery service they allowed, and didn’t use the printed QR Cod...

Ninja Air Fryer

HiI purchased a Ninja air fryer from Ebay in Nov 2023.. I am looking on my 'purchases' section and can't see the air fryer listed. I have the email to confirm date/place purchased. Does anyone know where else I can find the air fryer listed? The air ...

No protection against loss after using "Simple Delivery"

Early last month I sold a book on Ebay, it was through the Global shipping program going to Germany. I used the Simple Delivery label that was provided and dropped it off at the post office. It was scanned into the network but then went missing. Ebay...

How do I pay an ebay fee?

I sold my campervan outside of ebay on Saturday. That is I didn't sell my campervan using the ebay ad. I have been invoiced £19.99 which is what I expected to pay for my ad, but I can't find a way to pay it.How do I pay it? Or can I pay it the next t...

Payment Policy wording. I have forgotten mine and cannot complete my listing

I have forgotten my Payments Policy wording and cannot complete my listing in sales. How can I find this.

Bought a iphone for my grand daughter

Hi bought a new iPhone pro max on the 31st, tried to contact seller twice, no proof of postage. I know my money is save. But you can not get sense out of pick a choice and continue. I don't want to wait another 7 days to open a request I want my mone...

Need to generate another postage label but can't.

I am selling an item but the first postage label has the wrong address on it, so I need to generate another label with the right details but ebay tells me "Only one label and QR code can be generated from this order" and I haven't found any helpful i...

Down grading to a private account

I recently changed from a private seller to a biusiness seller.Business seller does not suit me, can I down grade back to a private seller or do I have to start all over again?Thanks