Ebay shutl, Ebay money guarantee and PAYPAL mismatches policies

Shutl policy for lost item - up to 30 days from postage.

Ebay policy for lost item - up to 30 days from estimate delivery time.

PAYPAL - up to 180 days.

 

This mean if SHUTL (Ebay) losts an item, after 30 days the buyer get the money from the seller and SHUTL, Ebay and PAYPAL have nothing to do / lost.

 

Is it fair?

Accepted Solutions (1)

Accepted Solutions (1)

red_magpie
Experienced Mentor

That is absolutely correct.

 

I have said for ages that it's grossly unfair on sellers for PayPal to allow buyers to wait for 180 days - almost 6 months!! - before reporting that an item hasn't been received.

 

Royal Mail won't accept any claim for lost post after such a long time, and neither will any courier. So if an item was genuinely lost in transit the seller has to refund the buyer in full, but can't claim anything back from RM or the courier.

 

We can all see that international surface delivery call for extended cover. But for ordinary domestic deliveries within the UK, why shouldn't buyers be required to report non-delivery within the time limits specified by RM and couriers?

 

There's no realistic answer to this question, except that eBay / PayPal couldn't care less about sellers.

 

 

Answers (0)