Ebay holding funds

[Anonymous]

One of my buyers was impatient and filed an 'item not received' claim only 24 hours after the item was posted.  It arrived on the day after she filed the claim.  I messaged her to ask her to close the case and she did and left me positive feedback.  I then had a message to say Ebay had released the funds but they don't show on my balance or on 'holds'.   I've tried resolving this through the automated assistant but it's useless.  What can I do to get my money? 

[tressygirl]

They should appear soon,  but if they don't contact eBay Customer Services.

This is the easiest and quicket way to contact eBay Customer Services, for a Call Back option.

 https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

Lines open between 8 a.m. to 10 p.m. on weekdays.

9 a.m. to 6 p.m. on weekends.

I recommend contacting CS very first thing in the morning, when the lines first open,  as there's more chance of Dublin answering.

@Anonymous 

[Anonymous]

Thanks so much for the advice!
Best wishes
Sue