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Seller News: August 2025

Get the latest updates for stronger protections and smoother selling.

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Experienced eBay sellers and buyers, helping other users with all things eBay.

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Resolved! Receiving larger payments

I am selling a larger item that will be quite a large sum- £800 +.If my buyer pays via paypal - will I receive funds immediately? How do I know it is ok to hand over item?What if they pay by credit/debit card?Just want to make sure I get my money

Dubious buyer

Hi I’ve never used this before so accept my apologies if I don’t get it right. I had an item on eBay and a woman sent me a message saying she only wanted to pay a certain price for it. Well below my price which I might add was well below what eBay re...

return

Hello , I bought a medal on the 28th July , I paid £1,602. for it . when it arrived , I found that it had over £1,000 of damage . which the seller knew about beforehand , and had not disclosed . I contacted the seller , who said " hard luck ". I star...

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Casio edifice

Have returned faulty wrist watch to a trader who has kept it and not refunded my money. He is not answering emails seems he has a history of this sort of thing.

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No return label issued

Hi - I have been refunded for an item, but I have not received a return label. The seller can't see how to send one either. Can anyone offer any help? The automated 'help' on here is absolutely useless - it just sees the return as complete and can't ...

Resolved! Seller sent Wrong parcel

Hi I need some advice. Yesterday the seller contacted me to say that they have sent the wrong parcel to me. They have also contacted the other buyer to explain. The seller has asked me if I can send the parcel back to the right person and they would ...

How does a lower bid win an auction?

I recently bid £35 on this auction.https://www.ebay.co.uk/bfl/viewbids/187504635378?item=187504635378&rt=nc&_trksid=p4429486.m145235.l2565Yet as you can see the winning bid was £34.How does a lower bid win the auction like that?

Misleading or not

Do you think that this listing is misleading. It clearly states 4pcs. It doesn't tell you it's just one piece until the fourth photo. I don't look at all the photo's everytime it's pointless. https://www.ebay.co.uk/itm/396608707206?var=665144723693

SCAM SELLER

I have bought a rug from a seller who has sent something that is nothing like the picture. They have flippantly said I need to return it at my cost. Why are sellers getting away with doing this? I have told EBay the rug hasn’t arrived as the one in t...

Getting a Payout

I have sold on ebay, but no funds have transferred from my ebay account to me.I received a voucher for the same value that expires very soon, whereby I'm obligated to spend £50 or more to redeem. I am unsure if this is related to my sale item.The eba...

Expired QR code?

I'm a seller and someone purchased from me while I was away, the QR code has now expired and I am unable to view the buyers address so I can't buy my own postage for them. I've messaged the buyer asking for their address but no response.

Postage

Hi all , what’s happened to postage ? I’ve listed items and my postage cost , I’ve sold the item and generated a label on my Royal Mail app and postman came with the label and collected (I’m housebound) Ive tried adding tracking and getting the oops ...

Unable to buy or bid on listed items

Being located in UK and trying to buy any item located in the UK I got an error "Unfortunately, this item isn’t available for purchase in your location.". I assume it happened due to my ip address changes due to turned on VPN but even after turning i...

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Listing problem

Quote often when I'm trying to list, I get a message saying please check your Internet connection and I can't do anything. My Internet is working fine but not for Ebay it seems. I put item specifics in they won't upload when this message comes up. An...

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Hi

Please why I'm I receiving the message below when I had already paid. https://www.fedex.com/fedextrack/?trknbr=883786868571&trkqual=2460910000~883786868571~FX

Simple delivery too complicated

A couple of months ago I got fed up with the new simple delivery options and stopped listing. Today I went back to give it another go, and have abandoned listing on eBay again. Why do I need a "policy", I tried to set up eBays simple delivery policy ...

Resolved! 40 inch tower Fan

I made a second purchase from this seller and bought another Excel tower fan but it turned up with no remote which made me think it was returned, then after about 30 days it started making clicking noises, I contacted the seller they said it’s the un...

DHL haven’t collected my parcel

Has anyone else had problems with DHL? I’m waiting for them to pick up a parcel from me to send to the buyer. Waited the 1st day and they’re excuse was no room on the vehicle, 2nd day excuse van broke down, 3rd day excuse run out of time, supervisor ...

Payment

Someone Has paid me cash for an Item I have sold and they want me to send them a notice that they have paid so they can send me a review but I cannot find the "paid" button. I am new to eBay selling

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Bulky item postage I’ve 61 cm

Well I’m still not suited with this larger items to postage over 61 cm in the past I was able to use Evri collection service after a FEW months of not being able to post off items larger than 61cm and even having a chat with an eBay person whom assur...

Refund Policy For Listings

Hello,I am a registered seller on eBay UK. I have set my return policy to accept returns for damaged products. However, when I create and preview a listing, it shows as “no returns accepted.”I have attached a screenshot for your reference. Could you ...

Need help with my account

I keep getting messages that my account is falling below standard every month Please can someone advice me the best way to go about it Wanted to ask if I can also open another eBay account

Blocked buyer managed to buy item twice before block took effect - Ebay wont refund fees

EveningI am selling a car on ebay - its been horrific, so far 3 non paying biddersToday a man messaged and we spoke to him, he sent a low offer we refusedHe then bought car - when i wrote asking why he insulted my son saying he bought it to spoil his...

request to send item uninsured

help pleaseim selling a mirror and have someone interested in buying. it is listed as collection only but they have asked for me to post, even tho its uninsurable. buyer is a brand new ebayer, account created same day as message, messages seem genuin...

Shipping via ebay

Customer messaged me after paying for item asking me to ship by Royal mail. When i clicked get shipping label it only gave me option of Evri so i told the buyer that. She said change or she will take action against me with eBay. Just wondering can yo...

Ebay customer.jpg
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Feedback Reminders for Cancelled Items

Hello. I have a building list of items that I have tried to buy, but which have subsequently been cancelled, either by me pulling out or by the seller removing the item from sale. Obviously I cannot leave any meaningful feedback on any item that I ha...

Checkout incomplete - what should I do?

Hi, Today I bought a plush and it seemed that everything was fine. Until I received an email saying the checkout wasn't complete. It wasn't clear how to complete. It only had the item's information and below: "Ends on: Sep 27"What should I do? Is eve...

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UK to US postal servicw

Hi All I want to use the Post office to ship my parts to the USA as the service that ebay offer is 4x what the post office costs. I have a price for shipping to the USA but i need the customers email address and phone number for the package ..... and...

Feedback

HelloAs i havent used Ebay for over 12mths to buy or sell my feedbacks shows as 0% positive from 74sales/purchases that were made & completed longer than 12 months ago. Obviously... as it would myself it surely puts people off buying from my pages. M...

Items not included in listing

I have a question regarding an item that I listed which sold, for £75, where the buyer has received the item but is asking for accessories that were not shown on the listing photos or mentioned in the listing text. What is the official position with ...

Ripped off.

I purchased an item for £100 . Building was great until the last quarter of it. Had too replace £49 of lego parts as they were missing. Tried to contact but dissappear ed.

Simple Delivery Hell

Just started to list some items after a breather and using other sites. This whole postage thing that ebay have created is an absolute nightmare. It's giving me almost no options for delivery and this simple delivery thing is quoting me the only avai...

Refund

Can I get some advice on a refund payment I had a refund request the day the buyer received the item so obviously funds weren't released to me I never had a pay out for the item Now I have the item back eBay have approved a payment of from my bank ab...

Item shows incorrect description

the seller says it contains Wormwood, Black Walnut, Cloves on there site and was the only reason i bought it. on reading the ingredients it does not say any of them ingredient on the label .so i asked the seller if it contains Wormwood, Black Walnut,...

Seller's courier damaged my property

Hello,I bought a sofa from a business on eBay. The courier they used damaged my property and it will cost around £400 to repair. The seller states that I only have a claim against the courier, but there are two issues with this:1) I have no contract ...

Pick up item cancellation declined

I purchased a collection only vivarium after the seller told me he could deliver… heard nothing back from him so put in a cancellation request which he took 3 days to decline.. I was trying to figure out what to do next and put in a return item reque...

Combined postage

Hi, I am a private seller using simple delivery. A buyer has purchased 7 items and paid for each item separately. I therefore have seven postage labels. Can I combine postage for this buyer after they have paid? I’ve searched help and my understandin...

global shipping

Hi, need some advise on a Global Shipping issue, the item arrived damaged (?) and the buyer now wants me to give a "80% refund or I'll return it which will cost you a lot of money, your choice". My question is am I covered under the global shipping p...

simple delivery

Hi Ive just sold my first item on ebay and the buyer has selected 1KG parcel and my parcel weighs 1.5KGs so is over weight. Will I get charged extra for sending a parcel over weight? and if so what can i do about this

Order number 06-13489-26853

Hello eBay Team, I am a seller and unable to cancel an order. The buyer submitted a cancellation request but I did not accept it within 3 days so the request expired. Now the system shows: You cannot cancel this order because a cancellation exists on...

Resolved! Refund for a collect in person item

I purchased a Vivarium which the seller said he could drop off for me…. But once I brought it had no communication from him… so the next day I put in a cancellation request which he declined after 3 days of waiting. I’ve tried contacting eBay support...

Selling Pokemon Cards

This month I have received over a dozen offers on a single card from different buyers each time. When I initially responded with a counter offer, there was never any response from the buyer and eventually I just ignored the offers believing them to b...

Reduced refund by seller

I returned a (horrible) leather jacket, which had not been honestly and truthfully described, for a full refund and the seller refunded the amount minus £10 saying that it was not returned in original condition. I wrote to the seller saying that as s...

Pre-Postage refund

I have paid eBay £2.70 for a pre-postage label which I did not use . The RM postage cost turned out to be £3.90 which I paid myself. I think I’m now owed a prefund on the unused prepaid label?

saved for later

hi, i have a list of 100 items in my 'saved for later'. I guess that's the max. I have tried to delete them by clicking 'remove' one by one but nothing happens, they stay in the list

Hmrc

Buying and selling as hobby not as self employed how to clear up as not wanting to be self employed Spent double buying than sold

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Only received a part refund!

Bought some trainers that were based in another country, looks like they made it to global hub location but never made it on to the plane/ship. eBay says to contact them for the rest of the refund but there are no clear links to do this!

Resolved! Delivery option not displaying

I am trying to revise some of my listings where i can change the delivery optionsNo delivery option's are on display like price, different couriers etcAnybody else having this problem

Withdrawing funds

Good evening, Ebay say my funds are available to withdraw but every time I try to withdraw the funds I get a permanent spinning loading icon for a screen that never loads!any help appreciated!thanks

Item not delivered

I made an order on August 2 but the item not processed cos its out of stock. Having waited for the estimated delivery period 27 August, I accidentally open a return request instead of reporting item not delivered. I immediately closed the return. I w...

Novelty cigarette lighter

Hi, just tried to list a novelty heart shaped cigarette lighter which I'd listed as used because it's 8 years old, but it was bought as new and it is still in the box and was put in a drawer and never actually used. Got a URLO message saying it canno...

Nectar points not awarded for purchases

Hi, I've had a problem in not receiving Nectar points even after clicking through from Nectar and the partner eBay button.Nectar after contacting them say it is eBay, another contributor on this same subject said it's Nectar. 'Eligible purchases' are...

Packaging for eScooter

I've just had a buyer purchase my eScooter and I'm now trying to figure out how I package the thing. I can fold it down and will be sending it via Parcelforce at my local postoffice. But the effort inolved in getting the right kind of packaging is ch...

How do I cancel postie collection

HiI have opted to get the item I sold collected by the postie but have just noticed that I needed to get a bigger parcel label. Does anyone know how I cancel the pick up and create a label to take it to the post office myself?Thank you.

returning unsuitable item

I purchased a brand new item and decided to return it but the seller will not provide a return address as they say they have a no returns policy how do i get the sellers return address ?

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Cannot add photos already taken

I see others have raised this but it’s not resolved. If I take photos in advance I cannot include them when listing on the App, it will only let me take photos there and then. It appears to be a technical glitch - any updates on when it will be fixed...

Item shows incorrect description

I purchased a hand liquid foaming bottle having broken mine that I bought years ago. It does not foam and just projects a flow of liquid. I have approached the seller who has offered a partial refund which I am still in discussion about. Having now l...

Item not delivered, showing UPS access point

I ordered an item.for the first time and it wasn't delivered. It says it's at UPS access point Manchester. I went there but the item isn't there either. How can I know the exact UPS access point where my parcel it please???

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Buyer suspected of making false claim

Despite wrapping an article in layers and layers of bubble wrap, taping and wrapping more bubbles wrap, placing in a larger than necessary box and filling the gaps with more padded bubble wrap the buyer has submitted a photo of the completely smashed...

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Unable to return restrictive item

Parcelforce delivered me a car door, second hand in a bad condition and not an original listing. I started return process but I am unable to post back the door as Parcelforce lists car doors as restrictive item - yet somehow they were able to deliver...

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Money back

I decided to sell an item to an interested buyer and when he received it he found out someone had stolen the main pieces of it and requested a refund. I have issued the refund but have now lost out on my product and my money what can I do in this sit...

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Global shipping QR label

Despite identifying the shipping as £5.71 ebay only charged the customer £2.75 for a large item weighing 4kgms. I made contact with C.S and they said they would provide a new QR label in 24-48 hours but this has not happened and now I am late posting...

inoperative smartphone, country issues ?

I ordered a smartphone, which was on Ebay U.K. , but shipped from China . It does not work with the sim I have -I.D. Mobile . The sim works fine in my 'phone , which is the same model as the one I ordered from China. The issue is clearly with the Chi...

A request to remove a listing from other.

Hi,I got a message from another shop asking me to take down an item with ID ......., saying they’re the owner and that I don’t have their permission to sell it. The strange thing is, I’ve seen several other listings for the same item. I asked them to...

Customer Support

A case was opened for the Brown Mirror. Even though I told the buyer the item was sold when she responded with when I can collect and can I give you cash, I am little bit surprised she still sent the money. I have now checked my eBay wallet and I can...

Theft of an Item

One year ago I purchased a buy it now item on eBay. It was a piece of Antique Furniture. I paid for the item in full via eBay, but before I did so, I explained to the seller that as I was out of the country and unable to return to UK immediately woul...

Simple Delivery not fit for purpose

Package was heavier than estimated so no longer able to send within suggested/listed option as it was over 2 kg limit. Unable to change/update and pay extra to keep within Ebay. Had to post independently at a significant cost - over £8 - so am substa...

Fees

So I sold my fishing tackle on eBay free but was charged £72 tried talking to someone at eBay this morning and they couldn’t get off phone quick enough掠does anyone know what this charge is?as I didn’t sign up for anything to help the sale was all don...

subscription for basic shop

Hello everyone! I'm eager to learn more about shop subscriptions and whether they truly offer value. If anyone has insights or experiences to share, I would greatly appreciate it. Thank you in advance for your help!Hi, I just want to know more about ...

Global shipping

is there a reason why my selling items are not showing up on us site even know I’ve listed as global shipping I’m from the United Kingdom

Damaged mirror seller not responding

Technically this should be simple but I can not find anywhere to get a refund from eBay.Damaged item received,seller not responding,it’s been a week…..Item is a mirror,it is smashed into shards. Am I expected to post this back? It could give a delive...

Ebay postal quotations

Is it not time that ebay altered the 2nd class economy RM postal times , as customer expectations to the fact that hardly any are meeting ebay quotations are effecting sellers ratings........or dont ebay give a damn anymore?

Postage refund

I sold a hoover and buyer selected royal mail and paid for postage label, took it to royal mail but was to big to send so I had to pay evri myself and send it that way, how do I get my postage fee back

How to manage an appeal to get the item back

I’ve sold more than one month ago to a buyer one item , new in original packing and she was not happy as the item is not as described I had asked her to return the item and she haven’t , but now after 45 days is opening an appeal to ask for refund ho...

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FAULTY DAB RADIO

I bought adan radio in april which turned faulty within a month. They replaced it, but this 1 has gone the same way, won't turn on and have to reset it every time losing all presets

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Multiple boxes for same order

Hi,I sold a large item on eBay and it had 4 big boxes. I requested a prepaid label from eBay. Today the royal mail took only 1 box and left three boxes. I realized I needed to request additional labels for each box. But now the item is listed as sold...

posting from UK to Guernsey

I've had to cancel a sale because I couldn't include postage to Guernsey. I've updated all exemption lists and followed all instructions. However when I've tried to relist (buyer wants to buy as a buy it now) it's still not calculating the postage. I...

My customers abroad keep receiving a message that "Seller does not post to your country"

I have been having issues with customers abroad. I am based in the UK and I have set up my account to sell worldwide. However, I have not been able to complete sales from customers abroad as they keep receiving messages such as:"Unfortunately this se...

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Item withdrawn after sale.

I have received an email from ebay informing me that the item I purchased is either not available / out of stock or is damaged. I bid on the item in the auction and won it at £34.49 as per the terms on the site. The delivery has been delayed and dela...

Returns under warrenty

I bought a intercooler and the seller wants the item number, which is currently pending being taken out of the vehicle, I do have proof of purchase, but they won't let me have a refund without this part number. Is this allowed?

Refund denied is clearly an error

My refund request is denied because I have to wait to confim an item isn't received. This is in spite of the fact that the seller has messaged me through eBay to say they no longer have the item and want to cancel too. eBay keeps passing the responsi...

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Combining postage when it’s mixed

A buyer has bought 4 different items and postage is Simple Deliver on 2 items and the other 2 will be posted via the traditional ‘pay at the Post Office’ method. The site is preventing me from combining postage which isn’t fair on the buyer. The buye...

Postage

Hi AllI sent an expensive item with Evri, I paid for signed postage but the courier threw it over my buyers back fence. The item was a drone that cost my buyer £800. I couldn't get it covered as Evri do not cover this item. I contacted Evri and they ...

Refund

Hello, my name is AnnaI bought trainers but RoyalMail delivery did not find my address and sent the parcel back to the seller,I need a refundI will attach a photo belowThank you for your understanding. 

IMG_6235.png

extra postage charges by eBay

eBay has a fault in its sytem in that it is asking for additional postage costs to print a label although postage paid for by the buyer. This appears to relate to using the sell simmilar link. To resolve had to cancell purchase and re submit without ...

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Dishonest buyer requests return

Hi, hoping for some advice.. I sold a men’s suit, all dimensions very clear via photos with tape measure indicating chest, back, arms, shoulders etc. The buyer realised it would be too small after purchasing but before receiving the item. Now they wa...

Batch update weight and parcel size details

For some reason unknown to me the weight and parcel size fields have been updated with duff information. This applies to hundreds of my listings.Have looked to see if these fields can be batch updated but not found anything so far. Does anyone know i...

seller demanding feedback.

Hi, I am hoping someone can help as Ebay live chat is pretty useless.I bought an item, no issues and I left positive feedback.The seller emailed me 3 times soon after to ask me to leave feedback. The email was polite but very annoying. I explained I ...

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Resolved! Return shoes which are too big.

I have bought a pair of Dr Martens sandals which are way too big ! They are my size but massive on the feet.There is nothing wrong with them but i will never be able to wear them.The seller has a no returns policy so do i have statuary rights as when...

TINY T SHIRT SOLD AS "XXXL"

Had my T shirt delivered today. It was advertised by the seller as "XXXL". I am not a big man, only 5'8" and 40 chest. When I tried it on it was a struggle to get into and if I washed it only a Hobbit could wear it. So that is a deliberate lie, selli...

Restrictions

My account is restricted and has been for years. I have an outstanding balance due to me and I cannot get it due to the restriction and I’m also unable to list any items for sale. How do I resolve this?

Unable to place late bids on auction items

Hi, I generally like to bid on auction items at the last possible moment (manually, not sniping). Recently, when I press to place a bid, the box appears briefly then disappears before I can put anything in. It says the auction has ended, but it hasn'...

Postage on offers

A seller offered an item with postage added and an option to collect. The seller made me an offer as I had viewed his item and I contacted them to say, if I agree to the offer eBay would automatically add the post. We agreed a solution but it seems t...

Shipping on bulky and heavy item in uk

I'm trying to list a Kayak for sale which weighs 24kg and is approx 1000 x 600 x 400 but can not get any option for DHL which is needed under the simple delivery option. I have tried changing my settings and also reading the issues other users have h...

Unable to post classified add

I made a classified add ready to list, press list add and it comes up with a red banner at the top of the screen saying that it cant be listed because of an issue with the item location. I've double checked and all the addresses on my account are the...

Postage of oversized items

I am trying to list a pair of skis and would like to offer postage. Whenever I get to the postage options on the listing I am directed to simple delivery which doesn’t include dimensions big enough and chooses a postage cost way below what it would c...

Resolved! Feedback Score

I’ve been an eBay member for over 20 years. I’ve bought and sold many items and always had a very good feedback score. I’ve been absent for a few years and am now selling some items. My feedback says 195 but says no positive. So although it doesn’t s...

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Removing an item from my selling list that has been hidden by eBay for an advertising violation

I have had an item within my selling list hidden by eBay for an advertising violation (Iphone 12 accidently listed in the category of an IPhone 14). I accept this was wrong and a mistake. I changed the catagory to the correct one as eBay asked and ha...

Return an item that wasn't sent on time - sender refusing refund but sent after requested not to

Please can you advise how I can arrange a refund for an item that wasn't sent on time. I bought something for my husband's birthday on 2 August which said it would be delivered on 7 August. The provided a tracking number on 5 August so I expected it ...

Resolved! Postage to USA

Hi, had a sale over the weekend and item is heading to USA - cannot send via Royal Mail or Parcelforce, only DPD or Evri but requirements state buyer's email must be provided but ebay won't let this information be shared between buyer and seller. Any...

Resolved! Reporting prohibited items

When trying to report prohibited items the instructions say "Click on the question mark on the listing".There is no such symbol anywhere on the page.What happened to the simple "Report this item" icon thingy they used to have?Another ebay glitch...

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Postage

I want to enter my own postage costs, how do I stop EBay from putting in their own cost for my listings - it's so frustrating!!

Simple Delivery

Trying to list an item that will go into a normal envelope and can be posted 1st or 2nd class post. Postage just defaults to large letter 1kg. Can this be avoided? Thank you

Resolved! Bid history/timing/highest anomaly

I recently got pipped for item 226925699133. Nothing unusual there - happens all the time..But in the bid history, the winners bid was placed 2 hours before close of the auction, but they were never the highest/winning bidder. I'm not suggesting they...

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Simple delivery tracking not working.

Sold an item for £75 on the 15th posted 16th & tracked stated received at parcel shop & receipt was given. But it’s now been 10 days and the tracking hasn’t changed and the link taking it to the evri website doesn’t work either. Buyer said they’d let...

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Nectar points not awarded for purchases

I have been noticing that despite logging in to Nectar and following their links to eBay prior to making a purchase that some points, especially on higher value items are not being allocated. Today, (26 August 2025), I decided to contact Nectar. Thei...

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