Hi could you please advise on this issue;
I have recently sent an item to a buyer which must have been damaged during transit as I packed the item myself in orignal packaging as I recieved it. I know it was in great condition when i packed it. I am working in Libya and not home until 22nd December. I took out postal insurance and have offered to pay for the repair in advance because I cannot claim until I return to the Uk. I WILL NOT refund as this is not my fault and the exact reason you take out insurance.
any ideas how we may resolve the issue please?
Regards
Oliver
