DHL did not turn up to collect package.

[rockwell1011]

DHL were supposed to collect an item from me (arranged by ebay) on Wed 26/11/25 did not turn up.

I then got a message saying it would now be Thurs 27/11/25. Did not turn up.

I then got a message saying it would be Fri 28/11/25 between 12:48 - 14:28. Again did not turn up.

Informed the buyer of the fiasco and advised him I would NOT be waiting in another day for DHL or spend any more time trying to contact ebay,both companies are a complete waste of time.

I will advertise on Marketplace in future

[tressygirl]

This non collection is affecting many , you are not alone,  and eBay are aware of this issue.

In a Weekly Chat with Community Managers on the forum last month,  a Manager posted this:

You can use your own courier if you wish. DHL are experiencing higher volumes than usual and are working on this to improve the service level.  A refund request for the postage can then  be made.

@rockwell1011