Member To Member Support

Changing from collection to delivery for heavy items

I have listed some bulky items for collection only but (perhaps unwisely) added a footnote to the item details that delivery may be possible. A potential buyer has enquired about paying to have them delivered. I now realise that some of the job lots ...

Guest check out item no received

I ordered a book, didn't receive any email confirmation and haven't received the item which was paid for. Checked my bank and the money has been taken off. Going round and round in circles trying to find the answer on how to report this as it asks fo...

Not received items

Hello guys ,ordered 2 set of gearbox services sets for Mercedes, only received oil ,and missing filters and bolts ,texted seller he never reply,what to do next please help?

Postal price keeps changing to Incorrect £5.15 Postage for upto 2kg small parcel

Is there a glitch on ebay at present? The other day all of my Royal Mail 2nd Class small parcel up to 2kg went up to £5.15. It went back to £3.44 and I thought it was sorted but again today everything is £5.15 again. Royal mail only charge £3.45 so i...

NO QR CODE

Hi all.Can anyone please assist.I've taken a parcel to the post office to send off, and it's not bringing up a QR code.An error message comes up saying 'the delivery address contains invalid or missing fields'The customer has sent me a message tellin...

Buyer to dismantle and collect issue

I have recently sold a large item on ebay. Item says clearly buyer to dismantle and collect. The item sold and the funds are being held with eBay which is great. I am however not getting any response from the buyer when I ask when he would like to ar...

eBay stop interfering and making life difficult

I just posted an item the way I've been doing it for 20 years: I print off the invoice, pack the item, and take it to the post office. When I have come to add the tracking, there is no place for me to add it, whats worse is, it is stating that I need...

Wrong email

Hi wonder if anyone can help. I was due to receive an item today, and when checking the order I noticed the wrong email was attached, I only have the order number. Can anyone tell me how I check the status of the order, TIA

How to record personal delivery in order for funds to be released

Can anyone please advise on how to resolve this matter?I sold this item with the intention to post it. However, it was easier for me to drop it off in person, I could not see the option for personal delivery, so I put it in transit.Now it is delivere...

DISHONEST SELLER

I CONTACTED A SELLER WHO GUARANTEED THAT HIS PRODUCT WAS FIT FOR PURPOSE AND WOULD REFUND IF FOUND DEFECTIVE - I DOUBLE CHECKED WITH HIM AND HE RE ASSERTED HIS PROMISE - THE ARTICLE DID NOT WORK - I CONTACTED HIM AND HE MADE VARIOUS SUGGESTIONS - HE ...

Will ship versus won't ship conflict blocking order

I am trying to buy, SERVICED SonyTCM-465V Cassett-corder, from seller and the page says "Will ship to the Netherlands". I messaged the seller and he confirmed this. When I click on the Buy it Now tab, I get the message: "Unfortunately, this seller wo...

Laptop Battery 3 Year Warranty Meaningless

Hi WDXOR Battery for Dell inspiron 17-5000 (5770) with a 3 year warranty - 11-09685-93893. What does a 3 year warranty mean? I contacted the seller on 17 Mar 2025, which was 2 years and 1 month after the battery was purchased due to the fact it was f...

Global Shipping - Tracking states "Misroute"

I have had a buyer open an item not received case. The item was sent through the global shipping programme and the tracking is showing "misroute"Can anyone tell me what this means?I have asked the buyer to give it a couple of days to see if it turns ...

Post Office not accepting QR/codes for sending.

I have used Evri before, but not for Ebay items, nor through the new Simple Postage function. I took screenshots of the QR and other code on the understanding they would use this to generate a postage label. As backup I printed off the downloaded lab...

Entering postage details

Ok so first time I’ve used ebay in a while and I’ve just done what I usually do. Hand write label and post. Went to fill in tracking etc and can’t find it. Flaffed about for a while until I eventually hit print tracking label which then threw up a QR...

Order Cancelled by Seller and No Refund

Everybody be careful. I bought and paid for an item that was later removed due to a violation. The seller said I would be getting a refund but this has not happened. Because the item has been removed, I cannot open a case with eBay and therefore I am...

WARRANY ON LAPTOP BATTERIES PURCHASED ON EBAY

I BOUGHT 2 COMPUTER BATTERIES 24/10/2024 AND ONE OF THEM IS DEFECTIVE AS IT LASTS FOR ONLY ABOUT AN HOUR, WHILST THE OTHER LASTS ABOUT 3 HOURS. IS THERE ANY WARRANTY FROM THE SUPPLIER?

Seller is too busy to ship my item and has refunded me without my agreement

I bought a ring on 12 May. On 13 May I got an email to say the seller was packing my item. I messaged on 17 May for an update as there was no tracking. She replied with a story about having to leave London, had had a very stressful week, apologised a...

Offsite Ads Issue

I have just set up an offsite ads campaign......well about 3 hrs ago.It is not showing any of my 200 items in the promotion......totally empty. Anybody more knowledgeable than me know where i'm going wrong?

Item arrived broken

Mirror ordered arrived today broken. Can you advise please how I get refunded. Thanks

New Selller Account Restricted

My eBay seller account has been restricted but I had provided all the required information for business verification. Please recheck my details again and if you any further details to verify my business I will avail it you as soon as possible.

HMRC VAT sales reconciliation

I have been trying to get the Gross monthly Sales figures from ebay that eBay has been reporting to HMRC starting from the time when I opened my seller account (December 2021) till date but have been unable to. In the tax invoices tab under reporting...

Seller will not refund faulty lawnmower even though there is a Guarantee.

I purchased a brand new lawnmower which developed a fault before it was 3 months old. The seller said he is a Third Party Seller so will not refund (or even part refund). The lawnmower actually comes with a 2 year guarantee so I even contacted the ma...

Remove defects

Remove defects need help and asked support who said 3 removed so that kept me Trs but nothing changed so tomorrow belkw standard even though 2 people have promised me defects removed

I cancelled my item from selling but u charged me £15 . I need get back my £15.

I cancelled my item from selling but u charged me £15 . I need get back my £15. It's scam . I didn't know how the eBay is work. I don't understand all English words.

Probable scam car seller

I was interested in a car that on reflection seemed too good to be true. I messaged the seller innocently asking for details of car and some more pics which he provided. He also called me late evening and promised delivery of car etc. The car was qui...

How to find particular sold items from a particular year

Hi, I'm trying to find my solds for 2021/22/23/24I can download a particular month for say Apr 2021 but I don't want to have to look through each separate listing for a particular item sold ( say an accordian)?There must be somewhere I can go straigh...

DREADED BELOW STANDARD

I am TRS and been a seller since 2014 and never been below above average so today is the seller level standard for month coming and i had 3 sales resolution defects and that is out of 500 sales so 1 ended up with receiving positive feedback and 2 wer...

Buyer is claiming an item is faulty and using a fake picture as evidence

Hi, I sold a lens to a buyer last week, first of all they asked me to change the address, so, correctly I cancelled the sale and asked them to make the sale with the right address... which they did. After posting, and this is silly of me, I checked t...

Accept Offer ?

A Buyer has sent me an offer at nearly double the starting price it seems too good to be true, am I protected if the buyer collects and then says the item is wrong/damaged etc ?

Refunded (eBay paid)

don't understand this i know nothing about it at all i posted same day and it has been received really am baffled Refunded (eBay paid)

Automated RM incorrect

I have sold an item and upon checking the label created by ebay realised this relates to a letter and item wouldn't fit.I have liaised with buyer and posted via RM 48h tracked small parcel. I updated tracking on the item, however ebay tracking doesn'...

Posted item returned to me by USA post as undeliverable.

I posted a small value item (£3.50) to USA , post was £3.40 , item returned back to me by USA postal service with sticker attached "Return to sender as undeliverable as addressed and unable to forward"Buyer has confirmed the address as correct but bu...

Wrong Item received, but seller won't reply to my messages

I ordered a golf club . . I received the club in good time and good condition (new) but it was the wrong club ! Steel shaft instead of graphite . . . now they don't reply to my contact to them via ebay ?

Ebays failure to provide a phone number when you want to complain about a seller's conduct

I've just bought a car on ebay. After paying the seller cancelled the transaction to save him paying the selling fee. Why does Ebay allow this. I have now found out the the car is a Category N salvage vehicle. This was not disclosed to me. I am seeki...

Faulty item

Hi I order a part for a car in January. The item arrived and we fitted it. It turned out to be faulty and we notified the seller. He asked for a report from the mechanic and told us we could return. I sent the report. He said he could not process the...

Buyer damaged the goods

HiA buyer bought some white metal figures from me. These were painted and based for miniature Wargaming. The buyer removed the figures from the bases and stripped of all the paint- and now wants a refund!Best way forward?Thank you

buyer paid postage but don't need to use it

Buyer paid postage, as had intended to post it, but turned out I was passing their house when going out so delivered myself. What happens to that postage???

Overseas Warehouse Policy

My problem is that I live out of UK. but I use eBay UK. I am trying to sell products from the UK market. The product will be packaged in the UK. My friend's home address is registered for the delivery adress. However, when I try to list an item, I ge...

Posting without eBay postage

I’ve posted an item without using eBay postage and can’t find how to add tracking number so funds can be released

Simple Delivery - not happy

Simple Delivery is now restricting the couriers I use...only lists Royal Mail and Evri. Cannot add any othere Simple Delivery does not allow me to edit the postage costs to include something for my packing Simple Delivery when sold an item....I have ...

Technical problem with ebay app

when I go to eBay settings and then notifications it doesn't work. I get an error message 'something went wrong'. see aattached screen shot. this is all I ever get when I tap notifications.

Refunds

I bought a mobility for my mother that turned out to be too big for my car. My seller was excellent and cancelled my order. What happens next and when do I get my money back?

hi i used to sell on ebay and was thinking of starting again but is it worth it

hi i used to sell on ebay and was thinking of starting again but all i see is problems i have read the comments in the community forum and im wondering if its worth the hassle any advice would be welcome thanks

horrendous customer service

I have been a member on eBay selling for 13 years and never have I been spoken to or disregarded like I just have in the full 13 years, eBay proceeded to refund the buyer after the buy sent a letter back instead of a printer! So I proceeded to put al...

Buyer seems unlikely to be able to collect item

I have listed a ride-on mower and have received one bid. The item is clearly marked as buyer collects from an address in the UK (Isle of Wight), but the buyer seems to be based in Germany. S/he has sent two messages in English asking about "island" w...

Higher bids ignored by eBay or scam?

I sold an item and almost immediately received 3 messages from 3 different ebayers saying that they had put a higher bid on for the item and their bid was ignored, therefore I sold the item for less. Is this a new scam? Or has eBay got some serious g...

Postage changes again

I received an email 7 May detailing changes to postage from today 20 May which would include a new small parcel size (the size I use for most of my items). Many of my items listed have had the postage cost mysteriously increased from £3.44 to £5.15 s...

Recently brought a mental shed with part's missing

Recently purchased a metal shed , a lot of it was damaged, and there's a part of the roof missing. I've been in contact with the seller, who tells me there're sending the part , which has been going on for a while now .. the company states there from...

Showing an item has dispatched

How do I show an item has dispatched if I don’t use the postage option on eBay . Used to be a button you could press but can’t see this option now ?

Postage of item

Customer has paid for the item but requested that I do not send for the next ten days as she is on holiday. EBay is saying the item should be sent by 21st May. Am I ok to just wait to download the postage labels until 2nd June as requested by the cus...

Verify age

How can I verify my age to buy something if I don't have a credit card?

Item returned but no refund

Hi I tried to return item via the returns on Ebay.Parcel was to big and couldn't be returned so seller arranged collection.ebay have now closed the return case as it looks like I didn't return it but was collected by sellers courier.how do I get a re...

Bank Card

Hi Guys, Anyone knows here, can I attach my Mother's bank account with my this eBay 6.I am a seller.

Payments on hold

ebays continued hatred of its sellers seems to continue. I’ve been on this site for years, selling occasionally, but have now had my payments suspended and mysteriously I need to verify my bank account. The instant verification wont work on an iPhone...

Postage

Why doesn't the preview of my listing represent how I have set postage up? Whether I select buyer or seller pays, the preview shows 'collection in person'. I have selected 'postage or collection in person'. I seem to have an issue with this each time...

Resolved! Postage costs

Can anyone help with this Simple Delivery a lot of my listings would be £4.05 with Royal Mail upto 2kg shoe box size but there is no option for this size the only 2kg size available is over £5 and larger box size what am I missing/doing wrong?? My po...

United States

Why has United States disappeared from my shipping options on my listings?

eBay blocking messages

I am in negotiations with a seller regarding some light bulbs that I purchased approx 18 months ago. The items are still under 2 year warranty and the seller has offered to replace them. However, they are saying that as the order is older than 6 mont...

Incorrect item sent, no refund given, case closed

I bought a fishing lure a few weeks ago and the seller sent a rubbish Chinese copy, nothing like the description or photos. I've raised the issue with the seller with photos of what I received, and I've told eBay that the item hasn't arrived. Today I...

My payout is not sent to my bank account for items sold in March

My payout is not sent to my preferred payment method for the items sold in March

I have sold an item which I need to post, I selected to have the postage label emailed to me but it

I need to post and item, I selected to have the postage label emailed to me but I haven't received it, the item says that it has been depatched and I have to purchase another label. I need to get access to the original label, the chatbot is absolutel...

Seller not sent returns label there is no drop down box on purchase to ask eBay to step in

Seller not sent returns label have contacted them several times also no drop down box on purchase to ask Ebay to step in help

Can't Remove Or Add To Cart

Awrite, Anyone Any Ideas, I Cant Remove Anything From My Basket/Add Anything From My Saved Items, ??? Am Bamboozled To Be Honest Cheerz Gorilla-Gary

Simple Delivery Postal Charges

Is anyone able to help with my query that I posted at 12.41pm today please?

Payout

Hello, I changed my payout on the 10th and had to wait for eBay to deposit and withdraw £0.01p, I contacted support and they said once they take the penny back I can withdraw straight away, however, today was the planned day for the direct debit of t...

Help! I am not seeing any recent feedback from buyers. Unless no buyer is sending any? Any clues?

Hi, lately i’ve not seen any feedback as a seller? It’s unusual. Any ideas?

A Chinese company using agents in ( The USA & UK ) have monopolised some Products.

A Chinese company using agents in other countries ( The USA & UK ) have monopolised the Beehive, Frames and Foundation Market on ebay, buy selling the SAME products at the SAME Price with the SAME Deals but under different shop Names but the Stock is...

Trying to purchase item on eBay UK from USA

I am trying to purchase the following item on eBay UK: 167517947940. The item had been listed previously on the site without shipping to USA. I have been in contact with the seller and he had started a complete new listing with International shipping...

Mark as dispatched

I have three sold items, I’ve posted all three, I have warnings saying post items now, overdue, how do I mark items as dispatched, it’s doing my head it!

Post item later date

Hi my buyer has requested that I send the item on the 28th of may however now the order is processed and says need to be posted by the 22nd Do I have to do this ??

Importing to laptop

Hi, Not sure if this is an ebay matter but it is to me.I use a Nikon Coolpix 2200 camera to take ebay pics when selling.Suddenly when I try to import them to laptop all I get is a black screen?It did same on another laptop. Anyone know if Microsoft a...

Errors

Dear Sis madam. Hope you're doing well,I wanted to ask if you got any complaints about network connection or its just mine,I been trying to go to my ebay account but its keep on saying its error can you please help?

eBay banning sale of all hatching eggs??

HI All (and hopefully eBay policy team if you are listening), like over 10,000 of you out there, we (used to) sell hatching eggs through eBay (as well as other online platforms). we have been here doing this since Feb 2020 successfully. We are regist...

Contacting a Seller - Message failure?

I am trying to send a message to a seller to enquire about a potential purchase, but I keep getting the "Send Message Failed. Please try again" error. It doesn't happen with any others. Am I inadvertently blocked by the seller, or are there other dar...

Simple delivery

My item which is for sale in UK is a small coffe cup and saucer. Weight of 431 g.Dimensions of box meet the criteria. Price is above £10Simple delivery is telling me it is not eligible for simple delivery.I have been plodding through for hours and ca...

Message to buyer

I sold an item then incorrectly added my telephone number to a message for the buyer to contact me to arrange collection. The buyer responded requesting the best day to collect. I have tried to respond to this message however eBay now appears to reco...

live animal policy different on ebay.co.uk to ebay.com

Why is the recent ban on tropical fish sales on ebay.com which was reversed in March 2025 allowing of tropical fish to be listed again not shown on ebay.co.uk live animal policy? Why is it ok to sell tropical fish on Ebay.com but not in the Ebay.co.u...

Return

I hope you are well. I recently tried to return the kettle base I purchased from you, as unfortunately, it does not fit my kettle. You had kindly accepted the return earlier, but due to a personal situation — my child has been unwell — I was unable t...

Your listing didn't follow our Offering to buy or sell outside of eBay policy.

I have relisted now and it seems OK.However, I can't see the problem with the original listing. This item had been up for 10 days and when it didn't sell I relisted at a reduced price and that is when the problem showed up. How come? I would apprecia...

Suspected con

I bought an item and received it on the 16th. On the 18th the seller cancelled the order and sent me a refund that I never asked for. I had given a neutral feedback as there was minor damage that was not in seller's photo. Starting 2.30am Sunday morn...

QR code postage not accepted at post office...

Hello, I've just returned from the post office with the package I was due to post. The post office staff didn't know what was wrong, hadn't seen the problem before, said I need to contact ebay. The label created for postage from ebay wasn't accepted....

Contact ebay

Where is the “call” option to be able to talk to someone??

Why does my basic postage rate of £2.94 just to £13.11 when customers in the UK see it?

I have had a number of occasions where I put my standard basic rate postage of £2.94 then for some reason this shows to buyers as £13.11 for a tiny item. Some have gone as far as paying this. I am in the UK and the customer is also in the UK. Any ide...

Shipping to USA

Chinese bowl visible to buyer in USA but when they try to buy says cannot ship to USA

Resolved! Cost showing up wrong.

Hi, does anyone know why my listed sales are showing as more expensive than what I've listed them at?I have a listing for sale at £140 but when I click on it, it shows a price of£174.32Im a private seller.Thanks for any help? Dez.

Sale cancelled twice and only partial refund

Hi, I have twice won an auction and both times the seller had cancelled and relisted. The first time they said I requested the cancellation then messaged me asking for a higher price. The second time I paid and they cancelled saying the item had been...

Resolved! Global shipping activated on listing but customer says it won't allow me to ship to them?

Global shipping activated on listing but customer says it won't allow me to ship to them? I've checked the listing and the Global shipping is enables, the customer is in the USA and that country isn't blocked or anything? Could this be that Ebay isn'...

Buyer protection

The buyer protection is being deducted from my final amount and I’m a private seller. I thought the buyer pays this

Nest doorbell

The bell arrived today I cannot put it up parts are missing seller is disputing with as they are saying this is what was being sold I no longer want the item as parts are missing and want a full refund I sent the sellers pictures the handyman cannot ...

Postage query on 2 items to same buyer

Hi there. I’ve just sold 2 items to one buyer. Buyer happy to pay 2 x postage (I did offer to refund one of them). I’ve packed the parcel up, printed off the postage labels but I’m now thinking that I won’t get the funds for one as used only 1 postag...

Wrong country and currency

Hi, could anybody help me. I am a new user. Try to sell the items that left from my daughter’s party. I am in the UK but eBay put dollars and shipping US in delivery options by default. How to fix it?

Delete - Require Immediate Payment option

Hi everyone. I’m trying to list an item. Not listed for years, its all changed! I must have selected somewhere ‘buy it now’ but then realised I didn’t want that, so it now set up for an auction. It now won’t let me set my listing for sale, it’s sayin...

Rubbish quality

Any one had problems with rubbish quality goods

Business Funds on hold until buyer has received the item..The payments are relaesed within 72 hrs...

Just got this from Ebay..I have been a seller since 2023..A business seller since feb 4th 2025....All payments received the same day...Then this message from Ebay We are making changes to the way we process payments on eBay. Going forward, we’ll make...

Refunds

I had a motor & gearbox for sale and a seller message me for a cheaper deal out of eBay upon collection so i declined and instead listed a cheaper one that was working just not as clean and slightly more worn they accepted and purchased the item now ...

Selling

Can anyone tell me why everytime I have to relist items that are not automatically listed that although when I listed an item & showed a postage price that I have to add it again. So frustrating.

Contacting a seller

Is there any way I can contact a seller, although they don’t currently have any listings active?

Click and Collect option not available as option as a Seller OR even when searching for items

I have just spent the whole morning talking to 4 different eBay support people trying to resolve this but something is just not right. My situation remains unresolved.As a seller: I am enrolled in Click & Collect. However, none of the items I have li...

How do i go about sending big really heavy items back plz

Hi how do I go about sending big heavy items back plz

Why my ordered item is not yet posted till today

Why my ordered item is not yet posted till today and I was supposed to receive it by 22.05.2025

I semt item.via royal.mail.instead of Evri how do i change this on ebay to get paid

I sent item via royal.mail.not evri as indicated how do I change this on account to get paid

Confused how labels work...

Hi. So I use the 'custom postage' option rather than 'simple delivery', due to the postage delivery costing less - Yodel is cheaper than Royal Mail, so I'd rather choose that cheaper option so buyers aren't paying more, partially because why charge t...

Item not received

I bought boots and not received item I have contact seller to no joy and got receipt but not showing up on my eBay account

delivery

Being asked to pay for delivery on an item supposed to be free

Global Shipping is NOT sending to the USA because of "tarriffs". No warning to sellers or bidders!

Global Shipping is NOT shipping from the UK to the USA because of "tarriffs". No warning to sellers or bidders! Found out today from calling in twice...too late to add other shipping methods to listings. Just wanted to give other sellers a heads up.

Postage label

Hi!I bought a jacket (order 05-12808-15894) and Im gonna return it because its broken. But I bought it as a guest, I didn't log in to my account.So when I'm clicking on the link in the email that says "Print label" I get sent to to Log in site. And w...

Receiving the Postage Fee and Using Your own Courier.

Hi - I've recently sold an item on ebay through an auction and I advertised it with a postage fee for a small parcel. The successful bidder paid for the item and the postage fee but all I saw was the price paid for the item. The option was there to p...

refunds

i cannot refund a customer, ebay keep asking me to update my payment method i have two cards registered and it wont take paymeny from either.there is plenty of money on both accounts.

No deliveries to Sweden anymore?

Am a frequent buyer. Now can’t purchase anything. At checkout no seller deliver to Sweden even if the original ad says it does. Has eBay changed the setup?

EBay will not allow me to withdraw my money unless I download the app this happened tonight

Tonight eBay will not allow me to withdraw my sales money unless I download the app.Has anyone else having this problem

Payment vie eBay

Hi all I've been left scratching my head I sold an item for £14 after deduction it would be £11.30 which is due today for some reason £5.12 shows up as payment then it disappears!! Is eBay having technical issues?

Resolved! Giving eBay feedback

I want to give eBay feedback on the new simple postage system as I can no longer ask for the postman to collect parcels which is hugely inconvenient as the post office is a six mile round trip. Any suggestions

Empty box scam

So there are very sophisticated scammers on eBay this seller sent me an empty box delivered by Amazon so the scammer has FBA account with Amazon with empty boxes and a scam letter inside the box. Lists items in this case 2x 1kg Lavazza coffee beans o...

Help

Has anybody found a way of talking to an agent to report an item not received and an unresponsive seller.

My card was debited but the message said insufficient funds. Seller has not received any payment.

My card was debited but ebay message stated insufficient funds. Sellers has not been notified of purchase

Fake goods

I purchased a gift for my son for Christmas and they have broken but under the manufacturers warranty. Went to Apple and was told they are fake. Can I get my money back from eBay or the seller as they stated they were genuine Apple AirPods?

Combined postage

I am trying to combine postage on 2 items but eBay only have the option to charge one postage fee which doesn’t cover the cost! Any ideas

Engine

Hello, I have a problem with an eBay seller who sold me a broken engine that I sent back under warranty and he doesn't want to send me a new one or give me my money back. I have all the purchase and return confirmations. Please help. he has been igno...

Simple delivery on cobining postage for offers

Hi I have had a customer make 2 offers which I have accepted, they are small items and the postage can be combined. However because of not at all 'simple delivery' the postage has already been paid for and I cant refund the postage. I also cant see a...

postage

hi ive been doing the simple postage but the new ebay system wont let you adjust it to give discount for mulitply items ,im having a lot of buyers cancel because they want discount on postage why are ebay not allowing this.

Can't trace another copy of a book

(Manchester United)I have a copy of a book 'What the Red Devils Said' by Gudjon Ingi Eiriksson ISBN 9979776897 - 9789979776895 but I cannot trace it any where with a Google search. Has anyone ever seen a copy please? It seems to be a perfectly normal...

How do i mark as dispatched, when I've sent item by royal mail instead of evri

Theft

Buyer bought my item I paid for deposit for delivery the buyer knew exactly what he was buying when he received my item he informed eBay was not as described eBay paid him all money back in the meantime he was asking me to accept a big lower price an...

I trying to pay for a item I have to verify my bank details for my age but it's not letting me

I'm trying to buy a miniature train start it's in my basket but it keeps sending me to verify my bank details for my age I've done all that several times but it won't do anything to let me get back to the page

Unsure if my refund was cancelled by seller

Hi, Ordered some shoes on 25/04, it said they were posted on 29/04 but did not arrive. Contacted the seller (communication has been sporadic at best) on 17/05. Opened an appeal the day after and they replied sating they had not in fact posted the sho...

Charged twice for 1 item

Hi, i have been charged twice for 1 item. I can see payment was made on 16th of May and same payment on 19th of May. I bought only 1 item. What should i do now? Seller is not responding for my messages.

Bid cancellation

Hi. My winning bid was cancelled before the bidding the auction ends for no reason from seller side. All I get was message from eBay that my bid was cancelled. Can he do it for no reasons?

Available balance incorrect - includes postage

Simple Delivery costs are dealt with between the buyer and ebay and as a seller I don't part with that money or get it reimbursed, I merely select the correct parcel size and choice from just two couriers.So when ebay sends the available balance foll...

Postage says 7.70

Most of my nearly new listings says postage is 7.70 even though on my app to me says 3.85, after many attempts to change it still says to the buyer 7.70, any help appreciated

Charged twice

Placed an order for a number of items the order day, however when i checked my banking app it stated that i had had paid for all the items twice individually and i definitely had only bought one of each.

Collection in person.

I have no option to offer collection in person when I list an item why is this

No collection code

A buyer arranged with DPD courier to collect an item from my home which they did. My buyer nor DPD had a code I could scan to confirm collection. Now ebay won't release the funds until I have the code. Any ideas what I can do about this? I'm worried ...

Pictures are not uploading on items

Have added a few items today but the pictures aren’t uploading. Never had this problem before, wondered if it was an eBay IT issue?

Missing toolbar in my ebay for overview, orders,listings, marketing etc?

Hi the toolbar at the top of 'my ebay' is missing all of a sudden in firefox and i have tried everything to get it back, included cache reset, loading firefox in safe mode etc. wondering if anyone else has had/has this issue and can help? the bar tha...

What were Ebay thinking when they designed this terrible "Simple" shipping system?

So... I started using the "Simple" shipping option as recommended by Ebay and it is terrible. It assumes that multiple purchases listed as under a kilo for each item must weigh a kilo per item and adds a kilo to the shipping weight for every item in ...

Combined postage how do I request a combined postage invoice?

How do I request a combined postage invoice

Postage labels

Hi, I sold some shoes recently and as I was buying the label my computer crashed and when I went back on it showed me I had purchased 3 labels how can that happen? I have now sent them using one postage label but how can the system allow you to buy 2

Hi, my parcel didn't arrive. Its arrive to Miami but i live in Uk. My shipping address is in Uk

My parcel didn't arrive. Was delivered to Miami. I live in UK and my shipping address is here.

Hacked

My account has an order placed to the US how do I cancel it.. I've changed the password to my account but the help section doesn't give any help

cant seem to contact ebay

i want to speak to live agent but its no where to be found

Message to bidder

How do you message a bidder

Update payout method when my account got restricted

Hello eBay Community;I am selling for the last 1 year,After selling on accounts on ebay,I make a good profit.But now eBay restrict my Account and hold my Payouts.Now Payoneer has closed my Account[Pakistani Seller].Due to restriction placed on eBay a...

Didn't scan the code, buyer not replying to messages

Hi there,I recently just sold an item in which the buy has come and collect the item. It's been a while since I sold anything for collection so had no idea i needed to scan a QR code or input a code.I've folled up by messaging the buyer asking them t...

'Send Offer - Eligible'

Does anyone know of a way to get rid of a 'Send Offer?' - I always check this link as I sometimes do send offers to interested buyers but it would be useful to get rid of the 'send offer' option for individual items that I don't want to send offers o...

Seller no longer on ebay!

Hi all,I recently purchased the new Prismatic Evolutions set off of a seller from eBay.As I've went on my mobile app to check the tracking of the item, I noticed they no longer have a page on eBay after I purchased the item.Is this normal? When I pre...

Account support

Hi, i made an account on ebay.co.uk but i want to shift it to ebay.com how can i do it. so i could sell globally

Problem with printing postage label

I bought an item which was defective. I got the return accepted email and the print postage email. When I clicked on the print link, it responded with a message “ Something went wrong. It’s not you. It’s us. Please go back and try again.” I’ve tried ...

Return

Hello,I want to return my postal package. I have messaged the seller, but they haven’t responded and haven’t provided me with a return barcode or address, so I don’t know where to go to return it.The product is fakeThank you

Forgot to ask for buyers code

Buyer arrived early, my husband handed the bike over and did not get the code from the buyer.how can I get the money for the bike?

Seller name search?

Hello, Is it possible to search for the name of an ebay seller, for instance if a commercial company also has an ebay account as a seller, or if you've seen them before on ebay but can't find them in your history?Thanks xx

Purchased item and not arrived

I have paid for item money has gone from my account, it hasn’t been posted so no tracking info it hasn’t arrived and the seller is not responding to messages how do I get my money back

Evri. Paid postage twice

HiI used Evri drop off & tried to print a label.This failed so I went into the shop. Very helpful & they did everything for me & used QR code rather than print label.I have now been charged double the the amount ie £4.06 x2. Total £8.12.My eBay shows...

VAT refund

I was charged VAT. France to UK purchase. But the item was shipped to a French address. How do I reclaim this VAT charge ?

Resolved! My item has not been delivered to me but Royal Mail says DELIVERED so they will not investigate

My item has not been delivered to me but Royal Mail says DELIVERED so they will not investigate. I have tried to contact eBay but their virtual support say it's been delivered. I have contacted the seller a few times but he won't help me

Buyer stated that electric product was faulty and needed a spare part

Hi all. I sold a brand new ceiling fan/light a few days ago and was messaged by the buyer shortly after it was delivered. He said that the fan was not working after an electrician had wired it up. He also said that the electrician sourced and fitted ...

Unable to find item using item number

Hi,Have been given an item number by a friend but when I search using my account it fails to find the item.I am in the UK the item is in USA. I am searching worldwide and all other options in regards to item condition. Any ideas why i cannot find it?...

Hi. I wont to post 4 magazines to the same address can i save money and just use the one label

Hi I won't to send 4 magazines to the same address can I use the one label for all and attach them altogether

Invoices not displayed from business sellers (and other glitches)

I was just getting used to obtaining invoices for purchases I've made (which I use for my own accounting) but I've noticed there is no invoice available when buying from a business seller (and hence no breakdown of VAT and other costs). This seems ma...

Reduce postage

My buyer has bought something from me and paid , but has now bought something else and wants to combine postage , how do I do it ?

Should I Be Concerned About a Buyer Not Collecting Their Item?

Hi everyone, I’m looking for some advice regarding a recent sale. I sold an item on eBay and shipped it via Royal Mail’s Recorded Next Day Delivery on the 13th. The tracking shows that the courier attempted delivery multiple times, but each time, it ...

Fergot Pass words

Does anyone know how to retrieve password from your PayPal account

Why i can find 3rd party postage option in my postage preference.

I found some seller using third party delivery service from uk 3-5 working days. But on my account i dont have option

Postage

Does anyone know why Im being charged for postage to download a label and send an item when the buyer should cover the cost ?

verify age by credit card

I’m 55 and trying to purchase some cutlery. I get the blades security safeguard stuff but one option of credit card is very poor and mildly offensive for people who don’t have one and therefore can’t purchase the item. Does anyone have a way around t...

If something's not broken, don't fix it!!! (Postage)

I've been selling as a private seller, random things, on ebay since 2002. Throughout this time I've managed any changes Ebay have decided to bring in, but this Simple Delivery postage is, for me, the worst change ever! Firstly, the cost Ebay decides ...

Is this a scam? Last minute cancellation - but then wants to proceed.

Help!I have just sold my car on ebay - literally within the last hour.Within minutes of the winning bid being placed and the auction closing I received a cancellation request from the buyer. I also received a message asking me to give him my contact ...

VAT charged incorrectly

I purchased a coin from France and was charged 20 % VAT but the VAT charge should have been 6%. How do I contact Ebay to get this corrected?

Simple Delivery Postal Charges

I need a ‘Simple’ explanation please. Since ‘Simple Delivery’ was introduced should I have changed any details on my pre ‘Simple Delivery’ listings? I offer ‘free postage’. Last week I sold a jacket which was listed pre ‘Simple Delivery’. When it sol...

Resolved! Seller closed return

Hi I bought a jacket of eBay £500 it was advertised in the xxl section 10 minutes later after reading it turned out an xl I contacted seller and told them as I was cancelling and the reply was no problem 2 days after posted jacket out and closed the ...

Why is bad feedback left at top on selling pages ?

I have just received my first untrue negative feedback in over 10 years and eBay has put my percent from 100 down to 98. Now they are also keeping that bad feedback at the top on selling pages, no matter how much good feedback is placed afterwards. V...

Why is my listing video being rejected

I have been trying to uploaded a video to a listing and it keeps getting rejected by Ebay. The video is 37s long, 20Mb and in 720p format. It is simply a video showing me turning on a navigator unit I am selling to demonstrate that it powers up OK. W...

I think my buyer is a scam

I'm a first-timer selling on eBay, a couple of days ago got a confirmed buyer for a £1400 camera I'm selling. I was a bit suspicious of a haggle-free offer being made for the exact price so soon after it went live. Having accepted the offer, I receiv...

To the eBay management or customer service I got a little issue why I’ve been charged for one item

To eBay management or customer service I got a little issue here why I’ve been charged twice from the eBay for one item I bought the cost price £14.86 I’ve been charged twice for my account. Please can you resolve the problem? I believe some mistakes...

Refund for void labels

Hi I recently sold an item and didn't quite understand the QR code label's and ended up purchasing multiple labels and realised it came out of my balance I was getting for the item so I voided all the extra labels I bought but it's still taken the mo...

Getting a refund.

I sent some crockery to a buyer via Evri and it arrived badly broken. Although it was well packaged when I posted it sadly it arrived damaged. How do I claim my money back from Evri?

Does anyone have the contact number for eBay

Does anybody know contact number for eBay ? Thank you

Advise Negative Feedback & Strange buyer

HICan anyone advise. I sold an item 17.5.25. Contacted buyer saying it would be in the post the next day. Had the following message back " Greetings, and thank you for the info. I shall leave feedback promptly as usual when it arrives with me. Blessi...

Postage price

Anyone please know why when I pick a postage price from the list of delivery services I choose track 48 when I finalise it the price goes up. I know the item price goes up because of buyers protection but I’m sure it’s not on the postage as well.than...

Charged for postage label I didn't buy

Hi, I just sold an item, and mistakenly clicked on buy label. Closed the window, but the amount for the label has been deducted from my balance. The order didn't complete so I can't void it. Any ideas?Thanksmef

Cancelling an order

My husband realised he had made a mistake with an order, wanted two two of the items, entered 2 and accepted, pushed buy, realised at this point he hadn't deleted 1 so now the order is for 2 is 21! cancelled straight away and received an automated me...

HANDBAG

Hi, i placed a bid for a handbag, the SELLER contacted me & asked me to CANCEL the bid as they had SOLD it.i contacted E Bay, told them everything & they E Mailed me to say it had been cancelled. i was still getting UPDATES regarding my BID & apparen...

Postage type setting

When I’m relisting an item why does it revert to simple delivery when previously it was set to custom. It’s annoying and takes time to go in and change every listing that is being relisted every time. Stop changing the settings on my listings.

Payment on hold for 48 hours but now 7 days

I tried to request a pay out but said my bank details were incorrect (they aren't, I've used the same ones for years) and prompted I change them.I duly did so and advised a 48hr wait to check details.48 hrs is up, New message flags as up to a week ?A...

Listing won’t publish

Hello,I’ve created a listing for a VW camper a that I’m selling but it won’t publish, I keep getting the message that some has gone wrong EBay’s end. I’ve tried on my iPad, laptop & phone but nothing is working….any suggestions?

Delivery

I listed a item on eBay and in my listing in the description I have put “This will be delivered to your local parcel shop, you will need ID to collect” after about a week of the item been delivered to the parcel shop the buyer had put a item not rece...

Available funds not available

I have over £100 from recent sales but the money is not showing as available to withdraw, despite the funds from the earlier purchases supposedly being available from the 14th and 16th May - more allegedly due to be available today, the 18th. I am on...

simple delivery

hello just wondering has anybody had an increase in return requests for damaged items received since SD started? Ive been a private seller for 12 years..never had one.....and then suddenly 2! It seems pretty odd, because I take real care. Of course i...

Resolved! Buyer gave incorrect delivery address

I sold a dress printed a Evri label and sent the item. (My advert showed Evri only) Item is now being returned to me as the address on label was for a Spar Shop, apparently they do not accept Evri collectionsBuyer has now asked that I refund or send ...

Seller wrongly claiming 'unpaid' thus unjustified placed restrictions on my purchasing

I found a message from an unnamed person / operative of the charity ' It should be possible to hold sellers to legal requirements of fairness and accountability that befits the magnitude of eBay .eBay was mentioned three times live on the Red Carpet ...

Seller Portal account

Hi,I'm trying to create an account on the Seller Portal, but I keep receiving the following error:"Sorry, your account was not found! Please ensure you are using a Business Account to use the Seller Portal."Could someone please clarify the steps or r...

I feel I have been scammed

Hi I purchased an item on eBay, paid via my credit card, and received an email from eBay notifying me of the pruchase and confirming the estimated delivery date. A month later, the item had not arrived, and when I checked the eBay app, it was not lis...

Resolved! Buyer says item was stolen from doorstep after yodel delivery

My buyer says he thinks the item I sent through yodel was delivered and that it is stolen. I have a delivery receipt. He has lodged a not received through eBay and they have said I need to resolve it. Do I need to contact yodel? Or do something throu...

Seller problem

I have sent a new cold pressor machine, i am not sure if it was broken by the buyer or got damaged in transit. now what to do?

Buyer changed mind

Buyer bought my tent but requested cancellation on same day. Refund has come out of my ebay account but I haven’t received their payment. I’m now out of pocket.

Assistance Needed: Convert Individual Account to Business Account (UK-Based Seller)

Hi eBay Community,I hope you're all doing well.I originally set up my eBay account as an individual, but I now run a UK-registered Limited Company and would like to convert my account into a business account to reflect this change.I’ve checked my acc...

Collected purchase does not match description

I would appreciate some advice regarding a purchase l collected today from the buyer. I did a 50 mile round trip to collect a collection of magazines which the description said were in very good condition. The seller was a nice lady who met me at her...

Simple Delivery

I always offer free postage on my items but since simple delivery started all my items have been changed to buyer pays without my consent. I have over 500 items so this has caused me a lot of work going through them all and changing them back to free...

Items not received

Paid eBay seller a lot of money for box set. Said next day delivery not arrived. Then asked me. To pay him again but through bank. Did this, he refunded me and I sent another payment into his bank. He has messaged me a lot ! Saying that he has sent i...

Fail to add item to basket

An error occurred when I tried to add an item into my basket. Then I failed to add it into my basket though the successfully added window pop out.Error report: 325126893667(9999)