Seller News: July 2025
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Forum Posts
Payouts do not correspond to orders
The amount sent to me from an order(s) as a payout does not always match the order total minus fees and postage amount, I have some that are very random amounts. Is there a way of corresponding orders to payouts at all or a way of working it out? Tha...
buyer away requested post item when they return
how do I request a late delivery as buyer away and has asked for parcel to be sent once she returns.item paid for.
selling
i am selling,the item is bought but when i confirm collection i need a code , the code was in my email confirmation which i cannot find ....please help
What do I do next?
First time since ebay 'improved'. Item has sold; I see"buyer requests total price"; somewhere I saw a buyers protection fee had been added to what I was the highest; I see no link or anything as to what tp do next.
Royal Mail option not there
I am posting an item sold for £850 and Royal Mail local post office has quoted me £20 for special delivery insuring an item up to £2500 which I would like to do. However, when I try to print the postage label I am only offered Special Delivery with a...
Can't buy a certain item
When trying to bid or buy this item, it says "buying options, cannot bid using the app, add to watch list." I can bid and buy any other item apart from this one I'm wanting. Does anyone know why this is? Have I been restricted from doing so? Please h...
Promotion fees
I have for some weeks been using a 5% promotion fee. Out of curiosity I wonder how this is calculated as I have not been able to agree any fees charged. See example, how is the fee of 52p calculated, as it implies a total of £10.40 which is more than...
Charged for postage twice
Hi, I have had a postage charge deducted from my paypal/ ebay balance. When I check the item the amount the buyer paid included postage and this has already been deducted from what they say they will pay? So have had cost decuted twice (once from own...
Royal Mail, not collecting on time or at all
A day or two ago, I read there had been an issue with Royal Mail 48 tracked? Seemed also it was thought the issues was resolved? Last week not only did they arrive for collection outside of the allotted hours, they also arrived without the label. I m...
Price gauging. Buyers beware
Super inflated prices... Spice tailor being sold for £ 12.09 for 2 plus postage is in shops for £ .69p and £1.99. This seller is pricing at £6.18 ... also the 360g spice tailor is priced at £20.66 for 2, £ 10.33 for one in shops for £3.50 - £3.99. He...
Refund out of my own funds
I had to refund someone's order because I'm travelling abroad and cannot post. eBay took the funds out of my balance, the money earned from my previous order.Do I get those back? Cause the buyer I cancelled, I didn't get their funds either so now I h...
Distance parameters
I’m trying to set a distance from myself to a subject ( sofa ) but I can’t find the tab I only want to view items that are 30 miles away it used to allow has it changed?
Delivery information
I bought an item for £700, but just noticed the delivery name is my eBay username instead of my real name. Payment went through fine, but I’m worried the courier might not deliver because of the name mismatch. Has anyone had this happen before? Did i...
Return costs
I bought parts for my car via eBay motors it gave me green tick parts fit however they don't so why do I have to pay to have the wrong parts returned
Royal Mail Next Day Delivery
Seller: As a Seller posting lawn bowls which were sent Royal Mail Next Day Delivery and received by the Buyer, who was delighted with the speed of delivery after payment, seems to be a good advertisement for ebay. Unfortunately, not using the eBay po...
Item damaged
Hi I received my item this morning but unfortunately it's damaged I've sent a message to the seller and another message came up please contact eBay customer service, I've tried to find eBay customer service contact no joy. eBay is getting bad with tr...
Why is ebay deliting stuff im trying to sell. After only a week it delists, 300 free listing?
Why is ebay deleting all my listing. ??
Item being sold
A buyer says she's not received her item but I have not sold anything, I'm not even in the uk , my eBay shows I sold her a doll but I haven't, now ebay want me to refund her but I've had no payment plus you only get payment when item has been receive...
Selling
I’ve just sold item to a customer and I’ve found some additional parts that should have gone with package. I didn’t make a note of the customers address so I can’t send them on as eBay doesn’t let you share details. Does anyone know how I can get the...
Return item not as described
I bought an item described as being from a major manufacturer, but when it arrived it was a no brand copy.I requested a return, seller sent me a return label, which I printed, and sent the item back via royal mail, Royal mail tracking shows it has be...
Ebay not paid out for my sold item.
I sold an item on ebay,the buyer paid and collected.My item was on hold as I could not post,buyer did tell ebay he had collected but nothing. The item has now disappeared from my account,no record of it. I have tried to contact ebay several times wit...
Damaged item sent on EBay Global Shipping Program
I sent an item via the GSP to America. The buyer has now received the item and it is smashed. He understandably now wishes to return it. Why am I being held liable for this when EBay GSP is responsible for damage.Can anyone offer me any assistance in...
Some of my listings don’t appear online for customers but i can see them active in my active sectio!
In the last 2 days I listed 10 new items, 8 of them easy job like always but 2 they never showed up online! I cannot find them searching either description or id nr! But if i share the listing via message i can see it from another account! Customer s...
Updating VAT ID on eBay and confirm using OSS
Hello, i have problem with VAT ID. Im from Slovenia, Sole proprietor and in Slovenia im not obligated for VAT as my yearly income is not higher than 50000€.Before new year 2025 i got same info as now to add VAT number. I contacted my tax advisor and ...
Item arrived damaged
I have received an item that looks like it has been damaged in the post, pleas se photo. I have contacted the seller but I says to contact customer service as it was sent by EBay special delivery?
Produce safety concerns
After receiving an extendable ladder, eBay (on a non-reply email address) sent me an alert regarding the safety of the product.Item details: 126039971967 - Heavy Duty 2.6M - 6.2M Multi-Purpose Telescopic Ladder Aluminium Extendable This included a li...
How can I opt out of Simple Delivery when I'm listing an item to sell?
I want to select my own postage method and cost but just can't find how to do this. I've read lots of suggestions to get away from bl**** simple delivery but nothing works. Right now I HATE ebay!!!
Bought my own shipping but ebay charged me anyways
Yesterday a buyer urgently needed a parcel so I bought special delivery with my own money, but now I cannot add tracking details as the Ebay Simple Delivery option was on.It already charged me for the ebay delivery label.Is it possible to get a refun...
Unbelivable Buyers Address
A week ago, a buyer bought an item from me, and I posted that item the next day. All I got from eBay was the buyer's name, Fishguard, Pembrokeshire, and the postcode. I was skeptical at the time, but I had nothing else to go on, so I posted the item....
Simple Delivery - Jersey
I have a potential buyer who lives in Jersey they messaged me stating that eBay wont let them purchase the item. I am a private seller so currently under the Simple delivery system. Looking at the Simple Delivery page it does state the Channel Isles ...
eBay Interference and Editing of Item Listings
I would like to understand from the community a response to the below: Over the last few weeks there have been multiple occasions when eBay have interfered with my seller listings via adjusted delivery settings without my consent or knowledge. This h...
Tax
I am selling football programmes i collected over 20 years ago,is the amount 1000 or 1750 each year before the tax man might be interested
Resolved! Buyer paid for pool table on 1/8 arranged pick up today but won't send collection code
Hi,Buyer paid for my pool table on 1st August, arranged for courier to take it today, and I sent a few messages for the code. Tonight at 6pm buyer said "sorry will get that for me", but has not and it's now another 5 hours later.I have read you can m...
Postage label
I'm quite new to ebay. I've sold an item and the buyer paid postage, but now ebay is asking me to pay postage too. Any advice? Thanks
Postage no service available
Hi can somebody tell me how to upload tracking details please as simple delivery would not produce label as address apparently input incorrectly, looked ok so I had to buy postage and it thinks I have not sent but I have. Thanks
Fed up With People Lying In Order To Return
After 13 years with eBay I reluctantly stopped accepting returns after finding myself so out of pocket with the sendinging postage cost - as ebay expect you to refund in full - only to find people now just lie and say it is not as described - even wh...
About buying speakers from UK
Hi. I want to buy speakers from UK, but i live in Bulgaria. The problem is that the seller send only to countries, which are in International Shipping Programme. How Bulgaria can be inxluded in this Prohramme? How can i purchase the speakers then?
Fraudulent seller
Hello, I have purchased an item and paid for it , the seller contacts me to say he no longer had the items and said he’s already sold it, I ask to cancel my purchase so it refunds my money , he won’t do this so I’m in limbo, I’ve contacted the seller...
Simple Delivery - can't post anything bigger than a medium parcel - when will this be fixed.
Simple Delivery - here we go again - functionality that worked previously well - software updated - functionality has disappeared. Trying to sell a flag pole, self assembly, but comes in a long thin box, so it doesn't fit into any of the Simple Deliv...
Confirm your primary dispatch from address
Hello, I am having a little trouble. From the MyEbay page if I click on the 'Accounts' tab I get asked to confirm or change my 'dispatch from address'. A box pops up telling me the current setting(which is correct) and suggests I change it as Ebays t...
Counterfeit watches
How can you get through to someone at EBay who who would actually help with counterfeit reporting? Reported something 3 times and all I get is an AI rubbish reply that they can find no reason to proceed!I contacted a seller regarding lots of brand ne...
Can’t open a return case
EBay have told me to open a return case. I’m unable to do this as when I click on the purchase it says I can’t return as I’ve been refunded! After weeks waiting for my item the seller sends me the wrong thing! It subsequently turned up!
Combined postage
A buyer bought 5 items off me in one go and it's all on combined postage. I understand that this means I use one parcel and postage label, but what happens if I'm now over the weight limit for one package? Wouldn't I then have to pay out of my own po...
Sold an item, couldn’t use prepaid label, used post office and incorrect postcode was used on label.
Hi, I recently sold an item, I attempted to use the prepaid label option. However it wouldn’t work, so I went to the post office and posted it via 48hr tracked. I provided tracking details to the buyer. however, the buyer messaged today to say they h...
Resolved! Adding Photos to New Listings
Sat 9 Aug,I’m unable to add photos to new listings, have cleared cookies and cache, help someone.thank you.
Someone is playing games with my listings.
I think someone is playing games with my Ebay listings pretending to be interested in buying from me, when my items are clicked on they are then sent to offer.I send offers & they are not bought so I delete them & relist only for the same items to be...
I accidentally marked an item as payment received. But it wasn't.
I accidentally marked an item as payment received. But it wasn't. Now the buyer can't send money as eBay says it's already paid.
Gorilla Glue
Recently returned item. Have not been given proper refund.Opened box, saw it was wrong colour sealed box back up.Never used glue, returned same box it arrived in.
Can’t add price on new listings
When I list an item I can add photos, write a description and sort postage, but when it comes to putting the buy it now price eBay app doesn’t let me. I’ve not had an issue until a couple of days ago. It also won’t let me change the prices on my curr...
eBay
This item I bought was supposed to be delivered to my house yesterday, but it never came. Where and when is it coming?
Tv bracket
Hi I ordered this tv bracket I've received the item no problem but the buyer has requested payment twice so one is still pending in my bank I need the second request cancelled how do I go about out that as I've messaged the seller
Postage charges
Why have I been charged for postage. My listing was for the buyer to pay for postage.
ebay cancelled -
bought a sinktop/drainer, it had 2 damaged corners, seller asked how I wanted to return item, asked that the item be picked up from home - heard nothing more - ebay closed the case what can I do?
Selling
I missed offer on item i am selling and it has expired. Can i contact bidder?
Return
Hi all , a bit of a novice here , I have received a package which was considerably late late to find out it’s not what I ordered , it says buyers pays for returns , but surely if it’s not as described I shouldn’t have to pay for returns and get a ref...
refund from buyer
a buyer brought a single bed from me then cancelled item which i agreed to then i was asked to send refund to buyer which i did not thinking that they had not collected item or paid for it .. how can i get my money back off buyer ????
Mark a sale as delivered when buyer collects
I there a way to mark a sale as delivered when the buyer wants to collect in person?
Can't see items purchased on phone from pc, and vice versa.
Hi all, after an update a few years ago, I am unable to view purchases I made on my phone when I buy something using my pc, and vice versa when I use my pc to buy, I cannot see what I purchased on my phone. Is there a setting somewhere that allows fo...
Royal Mail notified the client owes additional £1.50 extra charge
Hello! I need your advice. On July 31st I sold 1 scrunchie. The package had free shipping for the customer and was delivered via Royal Mail. I printed the label provided by eBay, put the product in an envelope, went to the post office, they scanned t...
On Holiday?
Hi All, does anyone know how to set all my selling items to "on Holiday" mode? thanks
Getting buyer to close item not received request
I posted an item 31st July, and buyer opened an "item not received" request on 8th August. On checking the tracking, 2 attempts to deliver had been made, and item was back at depot. I told buyer (I had supplied tracking when I posted it), they stated...
royal mail / simple delivery
I am using this new system and my parcels are either not collected and when they are collected they are being returned to me
Buyer ask for return - do not accept return private seller
Hi everyone, I'm new to this community and just wondering if anybody can help with advice in my case.Last month I have sold the hoover (have used in my household) to the lady. Hoover has the auto shut off function which I have stated in description f...
Simple delivery
I've currently sold and posted an item physically, paying at my local post office. However, I now have the issue with the simple delivery, its really annoying as I can't opt out of it and have to deal with trying to get a refund for it every time, bu...
Adding New Team Members to sellers account?
Hi,Having difficulty adding new Team members to my seller's account. There is no add member button as per the instructions from ebay help. Can anybody help. It's an old account with selling just been set up (it says that shouldn't matter. Any help gr...
why is there only one setting for couriers choice ? why can’t different listings be different ?
In this new pathetic Simple Delivery process, I’ve noticed, as a seller, I cannot specify Royal Mail (RM) on one listing, with EVRI on a different one, whose dimensions are too big for RM, but within EVRI criteria. WHY ?So, one’s choice is ‘global’ f...
Shipping to USA from Ebay.co.uk
Hi, I'm from South America and usually buy from eBay.com. All my purchases go to Miami and then to my country.In this case, I want to bid on an item listed on EBay.co.uk, but in the "Postage" section,the USA isn't listed as a country. I contacted the...
Tracjed 48 but no tracking
5 ebay tracked letters posted not on bit of tracking been two days Rubbish have they been lost who knows cos not tracked
Selling copyrighted virtual items
I noticed that ebay allows sellers to sell virtual items now that are copyrighted to other companies. Is ebay corrupt now or is this ok? I’ve been selling on ebay for years but i think i might leave because of how they are ok with this type of thing....
I seller sold me a dpoor item and refused to accept return.
I arranged for a phone call today at lunchtime from eBay. something went wrong How can I receive tis call again
MULTILISTING ITEMS
I have several individual items that i want to sell with photographs under one listing on Ebay with a combined postage price to an interested buyer in the USA How do i multilist i have not done it before ? Regards
Channel Island No Delivery Possible
Hi someone from the Channel Islands wants to check out. I checked postage and it seems to be the same as in the U.K. although was worried would be a lot higher. He says can’t check out would not accept the address for shipping. What should I do?
Sales statement
Does anyone know the best way to export all the information needed for a tax report. I need it to show all sales including all fees eBay take. It needs to match the financial statement.
E bikes
Hello bought two e bikes in November 2024. Had an email 10 days ago from e bay to say there is safety issues with the items and to contact seller. Contacted the seller and reply was no problem with item it was a report from a competitor. Not happy wi...
No consequences for eBay supplier selling misdescribed, fake, faulty goods if they last 30 days!
One of the great failings of eBay is the lack of the ability for customers to provide real feedback that can inform buying decisions. As a longstanding eBay member, who has always positively encouraged folk to use eBay, my recent experience is causin...
Resolved! Cancelling a yodel label
I thought if I refunded the buyer I would relist the item and let the buyer know when it was done hit what I should've done was cancel the order, I went to postage labels and tried changing it to a small parcel but it doesn't save the changes, how do...
Sender shipped via Royal Mail to pickup point and they refused delivery
I ordered an item to be delivered to a Click-and-collect location, and the seller shipped it to that address via Royal Mail Special Delivery. When it arrived they refused delivery; and on the Royal Mail order tracking page it says "Returned to Sender...
Resolved! Buyer still not received item (despite "attempted" delivery)
I sold an item 3 weeks ago, sent by Evri (not simple delivery as the size too large for this) and it still hasn't been delivered. Just six days after sending the buyer opened a 'not received case' and escalated this as soon as she was able (despite m...
Resolved! I bought new balance sneakers and they are marked delivered but i never received anything
Good day please help. I bought New balance from a supplier in China for about £22, have been tracker my order and yesterday morning its been Marked delivered by DPH Germany but im not in Germany, i have reached the seller without success, they don't ...
Resolved! Issues with buyers addresses, will my account be restricted for cancelling orders?
I'm based in the UK and don't ship internationally. I had one order in May and another in July that I had to cancel using the reason "Issue with buyer's address," as both buyers had used postcodes that don't exist. Neither of them lives in the UK, an...
How to do HMRC tax assessment for ebay
Hi all, i am registered as a business on ebay and i made sales more than 5k in the year 2023-2024 and i want to do the self assessment and i do not have a clue were to start from. Can anyone please guide me on how to go on about that. Thanks in advan...
VAT IDENTIFICATION NUMBER REQUIRED
Hello everyone, I am trying to set up a new business account , as this particular account is a private account and am being asked for VAT IDENTIFICATION NUMBER which I don't have. I have clicked on the I don't have option, but it's just not allowing ...
Verify my age using Amex
Hi, why is it american express credit card (based out of UK) is not supported to verify age? This is very unfortunate!Thanks,
Resolved! listing not showing
Hello, my account details are fully verified and registered in the UK. My listings are live, but they are not appearing in search results from other devices, and when I open one listing and click on “See other items”, none of my other products are vi...
Resolved! how to calculate 25% refund to buyer: Private seller
I sold an item for £18.60 + BP for £1.38 which totalled £19.98I want to give a refund of £5 of 19.98but when I try to issue a refund The total is showing £18.60, if I were to refund £5 would that be £5 of 18.60 0r 19.98how do i refund so the buyer re...
New payment rules
So I have recently received an update on my account to say I have met all the criteria’s as a private seller and will start being paid for items I have sold 24hrs after the buyer as paid. ( I have sold 2 items since then)This as not been the case and...
Resolved! How do I change Best Match to Time ending soon
Just after ome help to stop this happening all the time
Sellers Cancelling winning Bids
Lately on eBay, I’ve had sellers cancel after I win and pay promptly for unique auction items (in my case, LEGO lots with real photos). Reasons given are things like “can’t find the item” or “damaged,” or "I uploaded bad photos" but it’s hard not to ...
Retrieving money
I recently sold an item for about £200 The item has been delivered , the buyer was satisfied and the money is in my e bay account. However its been there a week and i cant see how to get it paid into my bank account,Any ideas,Paul
Incorrectly labelled product
I was looking to buy a laptop but noticed that the image used is of a model that does not match the one described in the item description - the photo is of the 13ALC6 and the photo is of the 13ALC7 . EBay item number 388563357196
Printing Simple Delivery postage labels - can't only do one at a time!!!!
Please can you ask Ebay's software engineers to ensure you can bulk print simple delivery postage labels? Currently you have to print them individually which is time both consuming and wasteful of paper, etc. Once again, used to be able to do somethi...
Multi user account access invitation doesn't work.
I am trying to get access to a multi user account but the invitation doesn't work. I receive the e-mail invite but when I accept I get "You don't have permission to perform this action. Please contact the account owner."https://www.ebay.co.uk/actexp/...
postage problems
I am trying to buy some old magazines from a seller. I live in Jersey, Channels Islands and he can't seem to remove the restriction with my address. The ebay message says " this seller does not post to the channel islands". Can anyone help with this ...
Bids don’t show until too late
Sometimes when I bid in the dying seconds for a listing, the listing has been showing for example £69.00, then after I have bid at £92.55 it shows another bid by someone else at £94.55 from 3 days ago, as you can see in the photo my bid is 1 minute a...
Postage cost
Since today eBay is now giving me pre paid postage labels. Before I done delivery myself and sent 2nd class letters. With the new pre paid postage I am now at a loss with the items I am selling.Does anyone know if this is normal or how I can change i...
Postage
my sales went from this ^^to this; without me changing anything.I had made 7 sales previously all were making me money with just posting as small letters. now sales are like this for some reason and I’m losing money and had to cancel the orders
Recover of postage
Hi, on the 20th July 2025 I sold an item and posted it through a courier different to those offered by Ebay, which I paid myself. I did not use Ebay's couriers, still I was not paid that money into my account. How can I recover that postage money? Th...
Buyer requesting for me to send item after posting period
Hi Ebayers. I've had a request from a buyer to delay posted since he will be out go the country by a week, will this affect the time allowed for me to actually post item!
Ebay assisting online criminals
I have alerted Ebay to fake watches being sold at least a dozen times and each time they have replied that a customer service person has looked at the listing and it is alright. I have a few years experience buying and selling watches and I know what...
Evri
Evri is useless as a delivery company. They either fail to deliver on time, which means waiting all day, or I have been waiting for over a week. I continue waiting for a delivery. I want to buy security cameras from an eBay seller. If the seller uses...
Royal Mail
Is anyone else having issues where the ebay purchases are not visible on Royal Mail which is how we despatch our ebay orders?
Missing item
I've sold a dress but the buyer has said they never received it, so I've had to give them a refund. I've tried contacting ebay,but it's impossible, so I wondered if anyone can advise me what to do next? I've tried contacting evri,which again it seems...
Charges
I sold an item for 2 pound. There was a promotional fee of 29p but my available balance is only 76p. Where did the rest of my money go
counterfeit
Need help counterfeit
Recent eBay changes for buyers and sellers and its conrols over postage!
Can any body speak in favour of them. I find them bewildering and the outrageous buyer protection fee is really the transfer of charges from the seller to the buyer!
I purchased a tabletop dishwasher in December 2024 and it stopped working in july, but cant get any
I purchased a tabletop dishwasher in December 2024 and it stopped working in July. Can't get any reply from seller?
Did not get paid for the items I sold and returned
I returned a portable blender and I didn't get the £15 refund and I sold an apple iPhone charger for £3 and I didn't get paid so I'm getting worried I need help because I'm selling Bose companion 5 on eBay bid and I'm getting if at they end I don't g...
Why does eBay allow sellers to sell counterfeit items that clearly contravene their policy.
We don't allow counterfeit items or unauthorized copies to be listed on eBay. Items sold using a brand name or a brand logo must be original and made by the brand or manufactured on their behalf. ebay clearly ignores this policy knowingly allowing Ch...
Simple Delivery couldn't be harder if eBay tried!!!!!
Hi, been using eBay for years with little issues. Since bringing in Simple Delivery it has become a nightmare.Firstly (the best option) was to offer the sellers the choice to use this new system, or carry on choosing our own delivery methods (that wo...
A bid and an offer
Hello I have an item listed for sale and I have just noticed I have an offer and also a bid for the same item, I was wondering if I can accept the offer or do I have to wait till the auction has finished.Thank You
Hard drive received has different serial number that shown
hi. I bought a 16TB hard drive from shown in their ebay photograph of a sealed package revealing serial number etc back in February 2025 with the understanding of having a manufacturer warranty. Only in July I recently opened it up for the first time...
£10 off £50 has disappeared after downloading app
After downloaded the app the £10 off for a £50 purchase has disappeared. Has anyone else had this issue?
Item slated for postage collected in person
I ordered an item and paid for delivery but the expected delivery date turned out to be too late. A relative lived near the seller so we arranged for the relative to pick up the item in person. The seller can't update the delivery details now and I c...
I can't add photos from albums since the video update
Hi Since the latest update, that now allows you to select videos, I no longer have the option to access my albums.I only have the option of my entire camera roll. I can’t go back through thousands of photos to find the photos I have taken of ebay ite...
Rude messages
I was sent rude messages from two separate members of eBay. One was particularly disgusting. I did a complaint to eBay. They said they can’t find the message’s I had also sent them a screenshot of both messages. the message’s are on there and also in...
Why is so annoying to reach the Customer Service on phone?
I am so *bleep* of by being charhed for an dd which I meant to post in free category and when I am.trying to reach a real agent and to talk to anyone in person eBay Bot is keep rolling me like a stupid rollercoaster How can I get rid of this stupid e...
Item Stuck In 'Order processing' Status
Hi all, I am hoping someone can help me with this. I purchased the item shown in the attached screenshot, however the status is stuck in 'Order processing'. I tried to buy these back on 27th Jun, Order number: 09-13252-79687 I have contacted the sell...
How to escalate a complaint?
I purchased several items from one seller and paid for 48hr tracked delivery.The item didn't arrive so left it up to the date that these items were needed to see if they arrived.At this point I requested a refund from the seller due to the fact that ...
The seller does not ship to my country
Hello. Is there a way for me to contact the seller without having bought an item from him? When I tried to purchase the item it said that the seller did not send to my country. I would like to ask him if he might reconsider, I will of course be payin...
New photo upload
Is anyone else having trouble with the new way photos upload? It seems to put them all in the wrong order which is so frustrating, and trying to move them about once uploaded isn’t working properly. How can I report this to eBay tech team, as I seem ...
Cancelled order
I ordered an item by mistake and the seller agreed to cancel the order but eBay won't allow him to refund me although the item hasn't been dispatched and the seller has agreed.whatnow?
Returns request
Having problems with a buyer first he claims a box of playing cards what empty and wants a refund, I had checked and weighed them so I told them that and the empty box would weigh alot less, and then he puts a claim in for cards are fake and wants to...
MC999 account suspended
My wife created her seller's account and I it got suspended straight away. We managed to speak to an agent then he stated "we do the sometimes to verify account". He unsuspended it. Then she listed her first item, it is a genuine item bought from one...
What do i do ? R.M charged me £7 to deliver evri parcel
Hello . I bought an item on ebay and the seller dropped it of at a parcel shop for evri to deliver . I got a tracking number but no movement after drop off . A week later i get a card from R.M saying i have to pay them £7.00 due to no postage paid . ...
Resolved! very quiet buyer
It has only been a couple of days, but I have a feeling the buyer doesnt want the item anymore. Maybe he didnt realise the distances in collection or its just not convenient. I cant nag him but I want to get past this.
Order not received
Hi i ordered an item on 31st July, on 4th August Evri said it was at the depot. Since then there has been no update. It was Ebay simple delivery so I have had to contact Ebay with regards to not receiving it. I contacted them on 6th August and was to...
Evri postage
I hate this company the last l item they posted for me was lost. Address correct but never got it and eBay extracted the money to refund to the purchaser but I have seemingly no point of contact for this shower of xxxxx! Now I want to send something ...
Postage refund
Buyer gave me wrong address so item returned back to me. She wants to cancel order but wants a full refund including postage iPad to send the item.
Postage while selling.
Increasingly frustrated in trying to sell an item with the postage arrangements, Preview shows "Varies" for postal charges and cannot change it! " Help" says to Change delivery service/change postal charges but cannot find such an option.
Ebay only cares about money
Hi all,Over the past couple of months I've been updating my power tools, had a look on ebay and was astounded by the amount of fake Milwaukee power tools, when I reported them to ebay, they told me they had reviewed a couple and decided they weren't ...
Offer accepted, buyer not responded.
I've had a listing on for around a year, I forgot it was still live.A buyer contacted me to ask for a best offer as they were going to be in my area and could collect. They offered a cash deal that was too low. I gave a price and said PayPal only. Th...
Unable to buy from UK with seller's global shipping program enabled
I am unable to buy an item, because "the seller won't ship" to my location even tough the seller has reasured me that they have the "Global Shipping Program" enabled.
Evri drop off
Happy using Evri as an alternative to RM, but every time I drop something off, I have to type my email address into their barcode reader device. Is there some setting on Ebay that I am missing?
Change tracking details
Hi , I downloaded Evri posting then sent my item via Royal Mail .how can I change the details as e - bay will think I haven’t posted the item .TIA
Hi someone as bought my item from overseas,I had postage for UK ,what do I do ?
What do I do about the postage costs, as I have costed for UK postage
Item not received!
I purchased an item from a seller 6 days ago and delivery was advised to be 3-5days. I’ve just been on to my account to check the status of the order and it says that the seller is no longer registered. Does anyone know what this means and also does ...
Is eBay ever going to use Yodel again?
I’ve been waiting for eBay to use yodel as a delivery option in simple delivery as I really cannot get to the post office or Evri drop off that is closest to me. Does anyone know if and when this will ever happen?
cant log in
Hi I cant get into my accountConfirm your identityYou can continue after you have verified your identity.Verify it's you"It looks like you signed in from a different computer. We’ll need to confirm your identity. Call us on and mention security codeW...
Selling limit
Hi I currently have 50 active items but ebay will not allow another increase and 30 days have been passed. they don’t send me message to say when I eligible sometimes I will have to call them they will say still say no but then will increase because ...
Warranty on an item sold in the UK
Bought a fuel pump from a seller that is clearly Chinese in January 2025. The item was brought in the UK and sold as a UK item therefore I believe that under UK/EU law the item has a 1 year manufacturers warranty against faults. I have used the pump ...
Buying and selling on eBay, I have been told that you have to have a smartphone to sell on eBay
Is it true that you have to use a smartphone to sell and buy?
Resolved! Items received broken. Who refunds?
Buyer received coffee mugs, all damaged. Buyer sent photographs. Ebay said they would refund her, but haven’t. I am going around in circles trying to access a ‘live’ agent. Any advice? Thanks
RISE20 code not working
Received an email from ebay with a promotion code RISE20 but it doesn't work, the item I am choosing is with a seller listed in the terms and the item isn't 'new' condition which is also part of the terms. It sys it starts today 10am. Any ideas?
Resolved! Returning item with damage not declared in listing - seller wants me to return without tracking.
I bought a thin, woollen vintage patch, around £12, that one would have sewn onto a jacket or blanket.I didn't see stitch marks on it, so thought it was unused., but old.However, when it arrived, I was dismayed to see thick old white glue and other r...
Ebay holding payment
The buyer collected the item I was selling but I forgot to scan the code. Now ebay are holding the payment until collection BUT they have already collected
However I can no longer see any listed items
I have had an ebay account for a number of years and have sold many items. I can no longer see any items for sale in my account. I found a sold item in my scam box. Now I cannot see as to what stage this item is as it is long past the despatch date. ...
Resolved! Untrustworthy buyer
I advertised an item for sale as cash and collect. The buyer has paid through EBay but has made various feeble excuses about when they will collect and I have answered many questions about how it works and if I am prepared to demonstrate it which I s...
Posting items on eBay
What can I do to be able to post items on eBay as a new seller? I am unable to post items for sell
I need to contact eBay as app not working to accept an offer
How do I get to speak to someone as I have an offer but the app will not respond
Resolved! Received returns for items I haven't sold.
I have received 3 packages that appear to be returns, but I haven't sold anything.They are all Calvin Klein scents and I assume they are fake.I can't find a way to contact eBay so not sure what to do as some one is using my address.
Lapsed listings
Is it possible to restore lapsed Ebay listings without starting again from scratch?
Return/refund as a seller
I have just had a message off Ebay to say a buyer requested a return and they said they have stepped in and refunded the buyer and they don't have to send item back but that I wont be charged for refund! Im totally confused, I had no message off buye...
Alekmor-2951
Hello! Today at 9:23 a parcel was delivered to me. The courier who delivered it was named Chris. The packaging was damaged and there was no product inside. Ref.nr.YA014852771GB. I don't know at what point the packaging was damaged and the product was...
Refund payment
HIYA,I have purchase Air pump drain blaster on 6 August. and my order number is 27-13393-37900. After sending the amount of 8.61 pound now seller told me its a wrong price and now you to send me 10.31 pound. than i'll send it to you. that's why i tol...
Delete listings
EBay has removed some listings for policy violations. When I have checked my other listings there are a few more that could potentially violate eBay’s policies. I try to end these items but they automatically relist. How do I delete listing so they c...
Refund postage for an item which will now be collected
My buyer has paid for his purchase including postage. We’ve now agreed that he can collect instead. How do I cancel the postage he’s already paid for? Thanks!
Overseas Refund Help
Hi, I sold an item to someone who lives in the States. The tracking information says it was received in the UK depot and sent to the States where it's since been lost. He wants a refund, what do I do? If I refund him the money I'm at a loss, as I can...
Poting an item and it weighs more than should
Parcel weighs too much.Ebay simple postage pit my item in 1 to 2kgs. And produced label.It weighs 2.5kgs.Evidence will put on hefty surcharge.
Received a parcel
I have received a parcel to my address which is for the previous occupant. I have no forwarding address. What do I do?
Global shipping programme - August 2025
Good morning all, There are several posts prior to this but I'm looking for an update. Previously, Ebay had restricted sales from the UK to USA as part of the GSP. There was an inconsistent message from CS that this was a technical issue or it was du...
Buyer arranged Courier Collection - Return Case
The buyer purchased a collection-only item but, instead of collecting it in person, arranged for a courier to pick it up. The transaction went smoothly, and they even left me positive feedback. However, 20 days later they opened a return case, claimi...
Voucher
Please consider voucher for my recent buy, thanks
Evri Drop Off
Hi, I have no Evri drop off on the Isle of Wight. How can I post my item without additional cost to myself?
funds not received from eBay, because I didn't scan the collection code
I haven't been paid by eBay because I didn't realise I needed to scan a collection code. I have messaged the buyer to ask for the 6 digit code I need to release the funds but they haven't replied. I can't get any sense out of the eBay automated chat....
Payment Holds for Business Sellers – Any Recent Experience?
Hi all, I’m a business seller and recently noticed that my payouts are being released 24 hours after the recorded delivery date. This wasn’t the case before. I did switch from Royal Mail to Evri for a while, which increased my late delivery rate, but...
Resolved! How to handle refund and claim against courier
Hi, need a bit of help here. Sold a low price item (CD) to a buyer which arrived successfully but damaged in transit (Evri was the courier). I have original listings photos to show it was in perfect condition when and buyer has photos when delivered....
QR code time frame?
Does anyone know if the QR codes have a time limit before they expire? Buyer paid for Royal Mail postage, I let them know that I am away at the moment and can't post until the 23rd which they are fine with. But I don't know if the QR will have expire...
Been charged
Please can anyone guide me with this as I listed a car for 10 days but it didn’t sell due to time wasters but this happened 8 times & now I’ve been charged 8 times at £15 for it. It does state in the policy you’ll get charged if the car sells. I’ve b...
eBay chat is frozen
eBay live chat is frozen
Buyer gone silent on me??
I had an item on a 6 days listing. With 4 days to run I was messaged 4 times by a buyer who said if I put a buy it now on the item they would collect that day.To cut a long story short it was complicate because they'd put a bid on which meant I could...
Global Shipping Programme GSP Not showing Germany Sweden and others Turn Off?
Hi all, Has anyone got information on the global shipping programme not showing for Germany or Sweden on items? they seem to have been removed from the list with no indication or notice, much like the USA was in recent months, that was due to the tra...
Postal Label Unavailable
I sold an item however the postal label wouldn't let me gain access so I was unable to print/access the QR code. I had to send myself at an extra cost to ensure delivery within the time frain. Can I claim the original postage back since I never used ...
The new notification’You did it!’ on every new bid is obnoxious
A small gripe I know, but sick of seeing it. Oh thanks ebay, thanks for the head pat.Bring back ‘You have a new bid’ or whatever it was.
Why is an item shown as dispatched shortly after selling.
Hi using android app. Two items I sold today with buyer paying postage are marked as dispatched. Both through evri. What is going on??
the systme does not allow me to listing a product
Hello, i prepared a listing to sell something, i agreed to pay subscription to EBAY shop, but EBAY system does not allow me to post this listing. Why?
Postage
I haven't used ebay in a long time. I have just sold something with free postage and i always use Royal Mail tracked and signed at my own expense because i trust this courier. Do i have to use the courier that the buyer is demanding???
Active bit not visablr
My listings are active but not showing if searching for them and if you click on one of them and try to visit other listings in my shop nothing is there. I posted these last night at about this time. Any advice please.
Can’t add photos properly after the video update
Hiebays listing set up has changed again to allow videos and now when I try to add photos I can no longer access my albums, it’s just the full camera roll or videos. I can’t go back through my whole roll for every photo. How can I get to my album of ...
Issues after new update, random photos and App freezing when listing at price page
Anyone else having endless problems since new update? Issues with loading photos it’s loads them in a completely random order it’s deciding which you then have to manually move around to right order and every listing it’s freezing on the price page w...
Resolved! harassment and intimidation advice please
Last week ( I used to buy too many handbags I won't use )I listed a lot of bags but there were no watchers. Now I have checked today and virtually ever one has a watcher but no option to send an offer.Am I right in thinking it may be someone I had to...
£58 Customs Taxes not mentioned in item listing
Hi everyone, I bought some ink cartridges from an ebay seller based in Germany. Postage was free, no mention of customs charges in the listing. The item is now held at Parcel Force's hub until I pay the £58 customs tax. This brings the total of my or...
Cash on collection
How do I change the listing to give cash on collection as an option
Delivery not avaliable
I offer the seller a deal but it gives an error: delivery is not available in your region but I and the seller are in the same country the distance is less than 100 miles. How is this possible?
andoid web access no app
can one use an android device to log in to the ebay website? I do not want to use the app. I tried a web login with an android and the suystem failed/crashed
account limited error
When i try to do listing on ebay, it says your account is limited please check your messages. I dont know whats the issue, I had talked with support team they said I will get the email in 72 hours but is been 7 days, i got nomail
my price is £2.49 but listing shows £2.70 ??
Private seller - Listing item for £2.49 but when I look as a quest (not logged in) the price is showing £2.70 for the item. Why is this ? ebay are adding a fee to the customer but I can't find any details of this before I listed the item, where can I...
Failure to cancel
Hi all. Buyer made an offer , I accepted meaning payment was made automatically. Buyer asked for cancellation. I thought I’d done this as was told cancellation in progress. I’ve now received an email from eBay saying cancellation not possible as 3 da...
new cahback offer?
how do i select a product that gives me cashback?
Postage label says 1kg but my package to send is 2.5kg.
I have sold an item and the ebay postage label with Evri says 1kg. My parcel weighs 2.5kg. What do i do?
My eBay
World market. Why am I being shown all these alternative items that have prohibitively high import and postage charges. Why am I receiving offers for stuff that are on a list of stuff looked at but not saved by me. These ‘offers’ are not appropriate....
Simple delivery
Is it possible to opt out of simple delivery
can’t relist items without creating postage policy
Hiive been using the eBay simple delivery system for my listings. I have two listings that have finished and i tried to relist them, but an error message states I need to crest a postage policy? How do I get rid of this please?
Restricted Items
Just tried to list a ceramic figurine head table lighter, much like many on eBay at the mo but have my listing cancelled by them as a restricted item. Anyone having same trouble?
POSTAGE CHARGES SET BY EBAY
My customers buy sew on badges off me & is postage £1.25 , Enamel badges £1.75 now with ebay SIMPLE DELIVERY it's now over £2.50 & i am losing sales .. Any help available from eBAY at all ?
Postage selected but not showing on listing.
Postage selected but not showing on listing. ‘Free postage’. Is on the listing despite me selecting postage.
Listed as artist on work that isn't mine
I am an artist, selling my work on Ebay. On four recent occasions I have come acrosspaintings listed as mine, or signed by me, which are not mine. The sellers have removed myname, but offered no explanation. I would urge all artists to check that thi...
Selling an e bike
EBay will not let me list an e bike
getting currier to pick up from home
I have issues trying to get my items I have sold picked up from my home as I am disabled and rely on Evri to pick things up from me and send them on.I also would like to be able to put my own post costs in to the system but can't.Why can I no longer ...
Returns and Reasons Why - Growing Trend
Is anyone else suffering with frequent return requests with the reason 'Changed My Mind' then nothing is sent back for refund. Is this an attempt at just trying to blag a refund, on the off chance that many sellers just refund on the back of seeing a...
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