There is no email facility for eBay that they reply to anyway, the option is a Call Back.
This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.
https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid
Lines open between 8 a.m. to 10 p.m. on weekdays.
9 a.m. to 6 p.m. on weekends.
I recommend contacting CS very first thing in the morning, when the lines first open, as there's more chance of Dublin answering.
Or, better still come back to us here, explain the issue you have encountered, there are many very experienced members here happy to help you.
@lbak4093