Confused over whether item has been posted or not

[boots6363]

Hi there.

I purchased an item recently and although provided with a RM tracking number it's only saying will update tracking once delivered. I received a notification from ebay seller that was 'packing' my order but have not received a 'posted' notification. Does this mean it has or hasn't been posted yet? Thank you.

[tobiasd4 · Accepted solution]

Only thing that matters is delivery. 

You can open item not received case 1 day after estimated delivery date, escalate on day 4.

Unless seller can prove delivery by tracking, they have to refund.

You have 30 days to open and escalate case, so don't let seller stop you doing this.