Seller News: December 2025
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Forum Posts
Replacement item only lasted 4 days, can't do another return?
I'm just looking for some advice to see if there's anything I can do. I ordered a double inflatable bed, it arrived with a patch on and wouldn't stay inflated, even though I purchased it as a new item. I opened a return case, but seller said, they wo...
Money not lodged into my bank,
I sold item them yesterday, the buyer has paid in full. I accepted her offer, she wants to meet and see the item in person which I have agreed to. But the money has not lodged into my account yet and I do not want to handover anything until I receive...
Postage Options For Buyers
Can someone clarify whether or not sellers are aware that buyers now have no control over choice of courier when purchasing an item? I am told sellers get the option to exclude a courier when making the listing but if they don't make any exclusions, ...
Postage labels
Hi, I sell my items seller pays postage. I have never purchased a postage label, I go to my local Post OfficeWhy am I being charged postage on every sale, I do not use the postage label service Thanks
Parcel collection
can you resend the collection barcode for my order
Monthly payments
Currently there is ebay payment going out of my bank account and I’m unsure what it’s for. It’s only £1 per month I’ll get my bank to stop futre future payments can you advise what this is forAny pointers would be greatmany thanksPAYPAL *EBAY UK 7956...
Evri lied about delivering and proven to do so, refund refused
Evri back dated their tracking suggesting a parcel was delivered. I took care to arrange it to be delivered to a parcel shop. After a delay I contacted Evri, a few days later they back dated the tracking info to purport it had been delivered. I of co...
Resolved! Why the VAT?
I would like to know why I have been charged VAT on a 2nd hand item from a UK private seller?
Getting scammed as a seller
Evening, I sold an item recently and the buyer wanted a cheap eBay delivery option which I didn't feel comfortable with. So I paid for Royal Mail Special Delivery signed for. I couldn't change the tracking number on the listing but I kept the buyer u...
New item faulty after couple of months
I require help/advice with this recently purchased item.This new item became faulty after couple of months and the seller, initially accepted an agreement to a refund, but has since became evasive with the refund and now is just ignoring all my messa...
Struggling to contact seller or eBay over refund with 12 month warranty faulty phone
Struggling to contact seller or eBay over refund with 12 month warranty faulty phone .Bought mobile from Tesco outlet in July ,it is faulty as the mic doesn't work properly you can't hear what is said...I forgot it had 12 month warranty but I'm now t...
Problem with seller
Hi purchased an item by mistake now the seller has cancelled my cancellation and refuses to refund until I send to a new address bypassing your policy(returns)I need help.
Account
Hi. I can't fo anything on ebay. I can't check purchases, selling,watch list or anything. Says access authorisation Http check
Seller is not shipping item
I made a purchase for a macbook pro m4 and the seller told ke he forgot to mention in description that he wont be able to ship it until 2 weeks as he is out of town. He asked me if i want to cancel but i heard money back guarantee lasts for 30 days s...
Changes to some of your listings
I have received the following message from Ebay. Any one have an idea what's happening. I thought all this had been done Changes to some of your listingsDear SIMON, We’re improving delivery so it’s easier and more secure for you to send your items to...
Payment Problem
Hi all,I have sold an item but the buyer is having trouble getting the payment link to work. Has any one else had this problem?
Fake Watch and Cant Contact Ebay
I was sent a fake watch. I requested a return, and they sent me a postage label for Royal Mail. I have the reciept but they are saying it has not tracked. Royal Mail can't find it either.Contacted Paypal, but they won't step in. Ebay now says case cl...
I sold an item. It took three weeks to be delivered. In the meantime, I refunded the buyer.
I sold an item. Took a long time to arrive. In the meantime, I refunded the Buyer. I asked for the money back, but the buyer never replies to my messages.
Electric bike not working
Hi I bought a electric bike brand new in September and today it has stopped working and this bike has been very well looked after
Accidental orders difficult to cancel
Everyone is human, and sometimes we make mistakes. I made an accidental purchase of an item, but the cancellation request is completely useless as the seller would have to provide their own card details to issue the refund. The only workaround is to ...
Execrable EVRI
My local EVRI depot is now beyond dysfunctional. I've had two parcels go completely missing this past month - one from eBay and one from Triumph - and two others took over a month to arrive and, when they did arrive, were in badly damaged packaging. ...
Item sent to buyer with EBay postage label for Royal Mail Special Delivery. Lost by Royal Mail
Anyone know as a seller if I get compensation for a lost item sent using EBay postage label for Royal Mail Special Delivery?
SCAMMERS
There is NO seller protection on ebay and you cant contact a human being to resolve.Scammers ask to use their own courier, telling you they will provide a collection code and then never do. They receive the goods and then claim it was never collected...
buyer did not pay for item
I am a private seller who sold a high-value camera on eBay UK.The item was a RED DRAGON EPIC-X 6K Movie Camera – Complete Kit .After I shipped the item from overseas, the parcel was delayed by UK customs. Because of the delay, eBay issued the buyer a...
Watch/save lists
When i am looking at an item and press the heart to save symbol, a banner thing comes up to put the item in one of my lists.. How do i go to those lists to look at the things I have put there? If I go to 'saved' they're completely different things.. ...
Returning an item from UK to Ireland
I had to return an item of clothing to Ireland, completed a customs form at the post office which was attached to the rear of the parcel. The item has been returned to me as non compliant to customs regulations. Anyone able to tell me what I did wron...
Postage
Good afternoon, can't seem to find a way of talking to customer services I have sold a few things on here but I keep being charged for the postage labels even though it states on my listing that the buyer pays for the label? It seems both the myself ...
selling page
how do i get my selling list page back to how it used to be?
advertising fee credits
anybody know the duration it takes to receive a credit for a customer cancelled order please?its £120 and ive no idea when it will get credited back to my account
Can't combine postage when ebay says I can
A buyer has won and paid for 3 items and ebay says I can combine the postage for them but when I try and do it, I get a message saying that I can't because of some setting? How can I overcome this post-sale?
I am trying to return an item which has been declined by the seller
I raise a dispute on a starlink I purchase which was not working, and the only response I received was that the seller has declined my return, and the case was closed. How do I contact eBay to challenge it? Thanks
Not available for purchase in your area red banner comes up when buying an item I have brought befor
Has anybody seen this come up ? Strange for a item being re purchased .
COLLECTION NUMBER
I'm trying to find a collection number for a seller i have recently purchased an item from. Despite ebay's Ai telling me it will be under LOCAL COLLECTION DETAILS in my Purchase History, it's not, and i cannot find any e-mails with this 6 digit numbe...
HMRC Threshold
I am just wondering if as a private seller you should stop selling if you near the thresholds. We are trying to downsize what we have.
Warranty Issue with Faulty Graphics Card – Ebuyer & Asus Complications
Hi everyone, I could use some advice—maybe someone has been in a similar situation.I purchased a graphics card less than a year ago, and it’s developed a fault. It was actually a guest purchase, and when I reached out to the seller for warranty assis...
Postal locker didn't open and the app says it did open
I went to my local locker for my parcel I put the number in but it said that number was invalid, I tried a few times more and then on the app it said that it had been collected by myself I presume.The company in post says it's on eBay but eBay are im...
eBay new postage settings.
Why is eBay making me set a postage policy on my new listings? I used to just select a carrier or other with a delivery date range and put in a price. Now it wants me to set a policy and the new listings show as 'Courier - Check the item description ...
Home the alian soft Teddy i need it before Christmas ilpay extra postage for first class wilroyal ma
Hi I wood like to buy home Teddy us a soft purple Teddy out off carton home I need it before Christmas I'll pay for royal mail first class no problem can you please help
Unable to List Items
Good day, I am a new seller with about 280 items listed. The most expensive item on my listing is just 1 Item which is about £500. All of a sudden i cannot list items again claiming i have reached my limit. My total sales revenue till date is £400. I...
How do i sort a return..the seller said item will be collected but i don't know how it works
How to sort a return..seller said item will be collected but I don't know how it works
delivery error
Hello, although the seller specified the country for delivery, during the payment process I receive a message saying "Shipping to the specified country is not possible" and I cannot receive the product. Can you help me?
Tracking
Hi, I’m an occasional seller, but today I sent an item using post office and I’m now trying to upload my tracking number onto my eBay. Spent best part of 45 minutes, following eBay advice went to orders but from that page can’t find “more actions” ca...
Awaiting collection of car. Buyer paid but not collected.
Sold car on 11th November. Buyer contacted at first and paid by bank transfer but then contact stopped. Last contact was 16th November.Can't cancel order as it's over 30 days. Phone number for them on ebay is 'failing to deliver' so not working.What ...
Is postage to the buyers offer when accepting an offer
Hello, first time selling something. A buyer has made an offer i will accept. I checked the postage costs when listing the sale, however when is the postage cost added to the offer when accepting an offer
How long can I save draft's before I list them live ?
Does anyone know how long I can save my draft's before they are deleted please?
Change dispatch address on DHL courier pickup
Hi, I just arranged for DHL to pick up my parcel for delivery tomorrow but after agreeing to the collection date the confirmation message showed that the dispatch address was wrong. How do change the dispatch address with DHL so that they pick the pa...
Simple Delivery question
I posted this a couple of days ago but I now can't see it, so I'll post it again. It's my first question to the community so I'm not sure I'm doing it properly. Thanks in advance. I thought I had a handle on Simple Delivery but I was told off by eBay...
EBay GSP returns label
When a customer requests a return for INAD on an eBay Global Shipping Order. I need to create the label but I don’t have the buyers delivery address for a organised collection as it went GSP. Do I need to get the address from the customer or can I ju...
Please check your payment details or use a different payment method.
all of a sudden im getting the error please check your payment details or use a different payment methodive deleted and re added my payment card but still get this error, only on ebay?same error on app or browser
long estimated delivery date on listings
hi all my listings show delivery 27 th dec , and yet I have one working day despatch and send royal mail 48 from the uk ? can anyone help ? thanks
Negative feedback.
WHY DO EBAY ALLOW BUYERS TO LEAVE NEGATIVE FEEDBACK WHEN THE ITEM THEY BOUGHT IS NOT DELIVERED. SURELY THIS IS DOWN TO THE CARRIER THAT EBAY CHOOSES TO DELIVER FOR US. I PROVED I HAD SENT IT. WHAT ELSE CAN I DO. HAS ANYONE HAD THE SAME HAPPEN.
Headlight
I have bought a headlight from a seller and the part doesn’t fit, before I made the transaction I have asked the seller about the item if I wouldn’t fit and in that case will I receive a full refund and they said yes so after I received the item and ...
Deliver or refund
Item sold with buy it now with collection only. Then got message “Can I deliver or please refund”, have asked if they live local but now getting no response. what to do?
Item
Hi is there a phone number to call someone human my parcel has not arrived I’ve ask the sender to resend my my parcel l have proof from evir to say we lost your parcel
UPS only postage option to Nederlands from UK? WHY
I have purchased a UPS label for a parcel that needs to go to Holland. Royal Mail is my usual carrier but they dont seem to post to Holland any longer. (Strange).After I purchased the label I searched for my nearest UPS Drop off, and there isnt one. ...
Offer accepted but I'm putting my listings in holiday mode
Good morning I am going to put my listings on holiday mode later today but I accepted an offer on an item yesterday and the buyer hasn't paid yet. Does anyone know what will happen to the accepted offer? Will the buyer still be able to pay and will I...
has anyone ordered Dior Midnight Poison eau de parfume and not received it
Has anyone ordered?
Resolved! Buyer won item but refuses to pay full amount
I’m fairly new to eBay so I need some advice. My buyer won the auction for my item at a total of £792 (£770 plus the £22 buyer protection fee). As soon as the auction ended they messaged me and said they can’t afford £792 but would pay £750. I’m real...
Buyer makes offer, I accept, he offers cash on collection, I say no and that's the last I hear from
I had a message from a buyer making me an offer for an item I am selling. I accepted his offer and he then said he wanted to pay cash on collection. I said no to that and he then said he would go through E Bay with an offer. That was the last I heard...
Completed Transcations yet Ebay still holding onto funds
This is the first and last time I will sell anything through eBay. The buyer of the item sold paid 4 days ago the delivery took place yesterday and eBay are still holding onto the funds for a further 2 days. This must be happening throughout the eBay...
How to Change postage to QR code
Buyer selected printable inpost label, and I do not have a printer. How do I change to a QR code or number?Thanks
Buyer selling my items on another site?
A couple of weeks ago a guy bought one of my items (a video game) and the name on the account and the name I sent the item to didn’t match. It didn’t really matter to me then but he did leave a note asking for the item to be tested before I sent it, ...
shipping label
hey, a customer has bought one of my items and i’ve opened the shipping label and closed it not knowing that after i close it i can’t open it again and i haven’t shipped the item. what do i do.
I've been trying to make my first listing but i keep getting the message"We've encountered an issue"
As the title says, I've tried across multiple browsers and on my phone but I keep getting the same error. I tried contacting support but that was useless any advice?
Return request to the seller remarking not accepting return
I received the violin book($60), but the inside content is incorrectly bound into two separate parts, and the order does not match the menu/table of contents.It appears to be an unauthorised or copied version rather than an original book. Because the...
Best offer
Listed item as auction with reserve and Best offer options. Got an offer above reserve price - open for 24hr. 2 small bids added after offer received. Cannot see offer now apart from original email saying I had offer. When I hit Respond to Offer it s...
Mis sold ?
Hi, i have recently purchased some suspension for a motorbike. I confirmed with the seller that they would fit my bike and made payment. On arrive the item was broken but seller daid I would have to take it up with the courier. Once I tried fitting t...
*bleep* is wrong with the eBay offer system
I tried to put in an offer for an item in the UK as I am in the UK but every time I go the system says the seller will not send to the US Well I'm not in the US so what's wrong with your system I've tried getting through to you in many other ways but...
I sold my car but winning bidder didn't collect
No show winning bidder, so i re listed but had to pay two lots of sales fees . Surely i shouldn't have to pay , any help greatly appreciated
Ho do I setup a literal handover sale for an Irish cross-border buyer?
I live in Belfast and a buyer in the Irish Republic wants to buy one of my items, and do a literal handover. But because I'm in one jurisdiction, and he's in another, I can't seem to get the sale setup. If I do local collection only, he is prevented ...
Ebay wants chatge for the order cancellation
How can I cancel the order without paying eBay?My item was sold. I didnt receive money, nor sent anything. I want to cancel it, but they want me to pay extra for order cancellation.
Buying an item after reserve not met
I bid on an item earlier today and lost the auction as it said it had not reached the reserve. I messaged the seller to ask what the reserve was and explained that I really wanted the item. The seller told me it was £65 (I had bid £60) but said they ...
EBay cancelled listing
EBay AI has removed my listing stating policy breach - it’s wrong. How do I speak with an eBay agent (human, not bot) to over turn this decision?
Resolved! DHL Hungary, refuse to redeliver
I recently sent a parcel to Hungary using Ebay Global Shipping, There was a failed delivery buyer wasn't home. Buyer offered alternative delivery option but DHL couldn't deliver and have told them it is being returned to Uk.Can anyone offer advice on...
Ebay closed my new businesses account , removed listed item,
Ebay permanent restricted my business account i opened today I called them but they don't explain why.Can I open another account, how to prove for them my real business before that, I have a real shop and Ltd registered company in UK. This is my pers...
Abusive buyer
Advice please I sold some boots correctly listed as a size 5 with the box BNWT an the buyer was happy and I even gave a further discount she contacted me to say they are more like a size 4 - she has gone ahead and worn these boots as she went on a wo...
Seller selling items without disclosing restoration.
Hi, a seller on ebay is buying items on regular auctions houses and putting them on ebay without being honest about restoration that the auction house told them about. Is there anything I can do to get them banned from ebay as it is very dishonest to...
How to retact an offer made in error
How to retract an offer made in error
buyer wants to cancel but i cant refund.
i sold an item 02-13929-99530 and the buyer wanted to cancel.no problem but when i went to cancel it just says a cancelation is in place and i cant send the refundhave tried ebay help-useless and cant seem to speak to a real person to get this sorted...
Resolved! Buyers Fees
I sold an Item yesterday for £330 but I have had £13.91 deducted from that amount leaving £316.19 as the amount I will receive. Why has a deduction been made I thought the buyer should have been paying this fee?
I had a buyer cancel and order and eBay want money
I had a buyer cancel an order for £20 immediately after buying which is fine, however, when I follow the process through eBay are asking for fees and £16?????? Ive tried to find some kind of 'customer service' to find out why but there doesn't seem t...
seller from Italy does not respond at all
I want to buy an item and I should contact the seller from Italy about shipping it to The Netherlands (because the listed item is shipped with Italy, but it is possible to have it shipped elsewhere after contacting the seller).But the seller is not r...
How to buy a cutlery set without a credit card.
Hi I have had this problem before. Been with ebay for 25yrs. I cannot buy a cutlery set i am interested in because i need to prove my age with a credit card. The last time i bought knives i told the seller and he told me to type the number manually i...
EBay Is Breaching My Personal Security
I am horrified to see that eBay is in serious breach of its security. I noticed recently that someone’s telephone number was shown with their details which I thought was strange. Yesterday I received an item that I had purchased. The invoice/packing ...
No collection code
I have been sent no collection code for an item to be collected from a local store. This is the third time this has happened. The store are unwilling to release the item without the collection code. This is very very annoying. Come on eBay, sort this...
Signing in
Went to put feedback in today for and item I bought and was greeted with a different logging in screen asking for photo ID etc much the same as NHS of late. I had to link my Google account in to get round this. I will not upload a photo of myself and...
Sold an item - why dos ebay let a buyer request an invoice when ebay knows it's simple delivery
I have just sold an item. eBay Simple Delivery handles the postage. So why does eBay Simple Delivery allow the buyer to request an invoice? When I click on the button 'Send Payment Details' I get a big blue statement at the tope of the page 'Invoices...
The tax invoices are incorrect !!
Done my accounts for year ending and now found a number of EBay tax invoices are incorrect (Instead of £78 they shoe £3.37) They are all over the place, how do I get someone to correct them
Problems shipping abroad . . . DHL
Had three items for sale, but, due to the size (large but not excessively heavy), I was directed to use DHL. I've not used DHL before but as GPS seems to work fine I happily went along with the recommendation. Two people won the auctions, one based i...
Fuzzy2zz sale ad of Villeroy& Boch Soup dishes (3 peace)
When i try to buy those things, EBay gives me information that the seller cant send to Finland. You have today check that the seller can sell/ send to Finland, but it doesnt work. Need HELP!
this year ebay have restricted my account saying my card details need updating.i only have one card
i have resent my details several times this year, and it lets me enter these details,even sends me a message confirming this...next day the card details somehow revert to the incorrect details....i have a different postal adress to my billing address...
Seller has changed item description after purchase
Bought good working condition iphone for my daughter.Two months after purchase it has screen fault(white screen), seller has changed description of an item to non working/for parts. AFTER PURCHASE. Obviously lying. No way to solve issue/fraud from eb...
Featured shop
I have just upgraded my ebay UK store to a featured shop. I have done this because I am interested in the features offering free exposure on the European ebay sites. Does my shop and my listings now just show up on the other sites or is there somethi...
Restriction on my account
Hello - about three weeks ago, restrictions were placed on my Jonto account due to non-compliance with eBay's standards and policies. My feedback rate is 97.8%. I previously sold 30-40 Gillette blades per week, and now it's 2-3 per week (my items are...
Sending offers to potential buyers
Hi. I’m a new seller. After a week ‘live’, with some interested buyers (‘watchers’), my ‘selling’ platform urges me to send offers to them. However, it doesn’t matter what amount I put in…it says ‘invalid amount’ underneath in red (please see exampl...
Resolved! Someone bought an item by bid but said he didn't want the item anymore
the item bidding has ended and it says he won, do I just wait for him to cancel or something? he did message before it ended but I didn't have enough time to figure how to cancel on my end idk why he didn't cancel on his end. also how tf do I talk to...
Proof of age
I want to purchase a saw but do not have a credit card
Money from sale isn’t coming through
My money hasn’t come on to my ebay balance after the sale has been completed and i’m not sure why. There is a message at the top of my sellers section saying that i need to update my tax information so that might by why but if not i have no clue any ...
Scammed
Hi bought a bundle of 4 pets for the game adopt me and the seller has scammed me says they've delivered when clearly haven't as adopt me record all trades I can prove I have not received the items but when I go to report it it says you've
Date of arrival on orders
Has anyone else suffered from this glitch with eBay, I did a chat with them and they said it was a glitch posting the arrival day of 27th December even though I have 2-3 days expected delivery. It has stopped all my sales as people think they won’t r...
Resolved! Listing Violation - Gas Mask
I recently listed an Avon FM12 Gas Mask as a Buy It Now. After 4 or 5 days it was taken down by ebay because they said it violated their Military Sales Policies. The initial email from ebay said they had been made aware of my apparent violation by a ...
Can’t generate qr code to post
I’ve sold an item but can’t find how to generate qr code - when I go services it doesn’t offer generate qr code.
Scammed
Hi ive been scammed but eBay haven’t honoured the buyer protection guarantee so I’m looking for advice. ive been an eBay user for many years and I was looking for a new phone - I bought one from someone with no feedback feeling confident the buyer gu...
Changing a listing to allow international postage
I am UK based and have an item listed. Offers have been sent and someone in the USA would like to accept the offer. When I created the listing, I didn't select to allow international postage. I tried to edit my listing to now allow postage abroad, bu...
Verification Message Scam?
Hello ebayers, i recently received a message from a verifybot16 account (i didnt put out the whole account name just incase) but it said in the message that i had to click on the link which was id298.ebay-complete.com (another red flag) which was all...
Selling
My buyers address is coming up as incorrect i have messaged seller to amend. Was advised by automated service within Ebay to cancel
Resolved! Returning damaged item but eBay has closed return case
Item I received is damaged and out of date so requested a return via eBay (should be free under buyer protection) and opened a PayPal dispute as seller was not communicating. EBay now closed the return as PayPal involved. Question is how do I get eBa...
Cancel order request
The seller declined request to cancel stating item has been posted , when it is a collection only item .
Resolved! recent sale is possibly a scam
Hi allI recently listed a radio for sale and was quickly sent an offer. I checked the buyer and it was a buyer in Egypt with single digit feedback. I felt it may of been a scammer (possibly undeservedly) so declined the offer and blocked the buyer.Th...
Payment Refused by Ebay
Hi, I hope someone can help.I recently opened an eBay UK account but when I go to pay for an item (my first item) I constantly get the error message"Please check your payment details or use a different payment method."I have inputted my card details ...
The delivery man doesn't come.
Hello,I received an email saying that the item is on the way, but the courier hasn't come to collect it from my address yet, and the parcel is still here. I'm honestly not sure what's happening.Please contact eBay support and let them know that the p...
Loss of half of refund
I recently bought 2 itemsI picked them up personally. Wtapped them xarefully a delivered to the person i had bought the big on as a gift. It didnt connect and was unuseable. I immediately informed i wanted a refund. 2 days later in agreement with the...
Account Restricted + Funds on Hold + Incorrect INR Refund Despite Delivery — Need Urgent Help
Hello everyone,I am posting here in hope that an eBay Moderator or someone experienced can guide me. My business is currently facing a very serious situation involving an account restriction, funds on hold, and now a case where a buyer received their...
Postage label not scanned but item sent
Hi there, a buyer bought two items off me and I didn't know how to combine the postage (I was paying for the postage) so I just bought two postage labels. So I've taken the items (packaged separately) to the post office and they've used one postage l...
I haven’t got a credit card and won’t let me bid on a chainsaw without verifying my age
Is there any other way to verify my age I want to by a vintage chainsaw have bought meany form eBay before now I can’t as I don’t have a credit card
Live selling
I am sick of getting messages and alerts about Live selling things about to start. I am NOT interested. How do I opt out of these irritating things, please????
contact the seller
Kupiłem program, który wymaga przeniesienia licencji. Transakcja obejmowała wysłanie numeru seryjnego, płyty i pudełka. Okazuje się, że to nie zadziała, ponieważ proces przeniesienia jest nieco inny. Sprzedawca musi zalogować się na stronie producent...
Additional charge for refund ?
I purchased a product, value £33.92. Included Buyer Protection. It did not arrive. Seller advised me that their supplier could not supply the item and offered me a refund. I accepted. Seller sent me refund BUT deducted £4.17 from it. I received £29.7...
Product Not As Advertised
Hello, I recently bought an advent calendar for my Son and after opening a few days it was clearly not the product I was promised, contacted them and they’ve done very little but there’s no method within that chat to escalate to eBay. Can anyone advi...
Bladed
Trying to buy tools on here , which I have done for years. And now it says I need to verify my age with a credit card ( I don’t have a credit card) any help please
Resolved! Country of Origin defaulting to China
Hi,This week I have listed about 15 items and on 5 of them, where country of origin was not an item specific requirement, I left blank as I have many times before. On re-visiting the listings I noticed that the field had been populated with China. I ...
Delivery change
I have recently sold an item and elected a prepaid label from ebay, i got the label printed off but i decided to send it via special delivery, to cover for the item if it was lost or damaged during transit, the item has already been delivered, how do...
Funds
I havent received any money in my ebay balance or in my bank account when on ebay it has said that the order and payments have been completed?
Wiper blades
Good afternoon I purchase a pair of wiper blades 2 weeks ago for my car and they have sent me the wrong ones I have been in touch with the seller he ask me to take photos of my wiper blades which I have done at first I did not know how to send the ph...
posting as a seller
I am selling a full-length umbrella within the UK (approx. 95 × 10 × 7 cm).When listing the item, eBay automatically forces me to use Simple Delivery and restricts me to the suggested couriers (Royal Mail, DHL, Evri). The problem is that the system d...
Refund on item purchased
I purchased an item on the 11th of this month and on the 12th eBay e-mailed me saying that they've closed the seller's account how do I get my money back?Thank you
Saved card on ebay
As a buyer and seller on ebay if you remove your saved card will this cause any issues. My concern is that if my account got hacked they can use my debit card stored. I always pay by PayPal. I do not like the fact that it defaults to the debit card. ...
Simple Delivery recommendations
I thought I had a handle on Simple Delivery but I was told off by eBay this week for sending something that was overweight. As usual, despite noting the dimensions and weight, Simple Delivery ignored my listing details and recommended packaging that ...
shipping
does anyone know how to opt out of the 'new' postage system ebay are trying to change to after christmas - l've used DPD for years and am very happy with them but they don't seem to be an option under the new system
Seller not responding to messages regarding collection of bought item
I paid for an item immediately after winning the auction and opted for collection, sending a friendly message. The seller has not responded to this message or three further messages. I have a qr code but no idea where to collect. After waiting 4 days...
Account restricted but not message/email
Hello I got this account since 2019 where I only buy regularly I plan to start to sell, and bam my account has been restricted. I did delete a few old credit cards who were expired and when I try to confirm my usual bank card payment with the securit...
EVRI
seem to lose more packages than they deliver from my experience. Anyone know who Vinted use?
Negative Feedback Revision
Hi, I have never used the forum/discussion pages before i'm just after some advice. I have been a member on ebay since 2003 both buying and selling. 2 days ago I received a negative feedback comment but the comment read that the item was all good no ...
Account "limited"
My account is limited.No messages to say why. Nothing dodgy, no money owed, Cannot get an answer from ebay,
seller wanting buyer to cancel order
seller wants me to cancel order claiming that if he cancels it I will have to pay Ebays fees, This seems wrong on so many levels. Is this true ?
Returning an item
I received an item that is not as described as it isn’t the correct size or shape to fit the vehicle is was advertised to fit. I started a return and selected “doesn’t fit” option but it wants me to pay the return postage. I now can’t go back to chan...
eBay not sent a confirmation barcode , DPD delivered item at 0857hrs this morning
eBay have not sent a confirmation barcode to collect parcel from my local pick up point (SAINSBURY ARGOS) although my parcel was delivered at 0857hrs this morning (over 3 hours ago) how can i now pick parcel up with no barcode and why does Bay make i...
Resolved! Return label was not suitable as it for USA so i added my own label using royal mail
I cannot add tracking so i have dm'd the seller, is there any way to add tracking if i am creating my own label i have added all the order number etc is this ok? Destination: **** Postage service: International Tracked & Signed Heavier Tracking numbe...
Simple Delivery (seller responsibilities)
HiI've recently started selling on eBay again after a long time and quite a bit has changed. On my listings I've just allowed eBay to set the postage costs and options. I recently sold a pair of trainers - the buyer selected Evri as the postage servi...
Resolved! Returns
I purchased some 24 volt LIFEPO4 batteries that were sold as 24 volt 2.6Kw when they were tested they were only 21.9 volt and no good for my system. I requested a return as "not as described" but the seller has refused my request with no reason and t...
Reporting a scam
It's so difficult to report a scam auction! I tried to report this one:https://www.ebay.co.uk/itm/177670871103 The price is ridiculously low for a 1kg silver bar and the pictures have been stolen from facebook:
Scam seller
I purchased an item on eBay with a 1 year eBay warranty but after 3 months the item broke and the seller is refusing to take responsibility! I pointed out and screenshot that there is a one year warranty on the item but I don't seem to be able to ope...
Multiple Offer Used at Once
So this is an interesting one.at 00:03, I wanted to update my shop newsletter and create a coupon one..I created a coupon and added to the newsletter.all was good, until I used my partners account to see how it looked from a buyers point of view.I’m ...
12 month warranty not being upheld
I purchased a brand new ebike with a 12 month warranty. The bike was faulty and a new one was sent out. This one has now stopped working. Tried to message the seller as its under warranty and i think he has blocked me. Cant message him. Ive been emai...
Open parcel
Buyer received parcel but said it was open when it arrived,a part was missing .This was sent through eBay simple delivery with dhl
Resolved! Refund policy misuse from buyer
2 of my customers ordered same product and ask for return with the same reason. That product doesn't fit to their staircase. I gave dimensions in listing.i gave proper description of products why they didn't read it carefully. Now they want return.I ...
Why can't we leave bad feed back on time wasters
So I've had a lot of people bidding up items then cancelled within minutes of auction ending but you can't give bad feedback to warn others. I know how to block them after but how do we prevent it as annoying
Refund needed.
Hello all, my scope which i would like someone to share their view is, I applied for a refund for a defective item which has qualified for a refund. But I am yet to hear from them . What do you think?
Resolved! Advise on a claimed faulty computer item
Any advise would be welcome as I have never experienced this before. I sold a computer motherboard. The buyer then sends me pictures of his computer screen stating that the board was faulty and the computer would not start. I explained to him that th...
No action on fraud?
Please forgive the naivety but, I need to clarify the situation as it seems to be.I recently bought an item for a great price, about half market value (Normally £3,000+ but I paid £1,500)The seller then provides tracking information to say its been m...
imposed Simple delivery by eBay
A simple delivery option made by eBay meant they used DHL to collect parcel to send on to buyer.On two occasions where collection date and time was sent via phone message, they failed to collect parcel. Never turned up. The parcel is still sitting he...
Advice
Hi everyone, I need some advice.A seller agreed to give me a partial refund on an item, but it has been several days and the refund still hasn’t been issued. I replied politely and accepted the offer, but there has been no action from the seller sinc...
Can I convert my nectar points into an eBay voucher?
How do I convert my nectar points into an voucher to spend on eBay?
Resolved! Incorrect Delivery Times Displaying
my listings are FREE postage set to Royal mail 48. however, estimated delivery is showing 27 dec which is incorrect and should read in green Arrives Before Christmas. is anyone else having this issue?
Outstanding postage of £10. How do I reclaim please?
Outstanding postage of £10. Item had been posted Free! How do I reclaim this back. Seller ignoring my messages?
Resolved! Security
buyer of Item number: 236508000052 in an auction has requested payment details, I have sent them a jpeg copy of the invoice, noted it does not include their postage costs and advised they need to simply pay ebay the cost of the item plus postage howe...
Removing a cancellation request
I have cancelled an item but have now agreed with the seller to buy it. Can I cancel the request?
How can l return an order that is passed the 90 days period
I purchased a item more than 3 months ago but it is now faulty, I have tried to message the seller but it won't go through and I went on to the automated message service and it advised me to select the item that I have an issue with and it showed me ...
return choice
I want to choose to return an item in a envelope not a parcel, how do I do it
I can no longer add a SKU to my listings?
I am all of a sudden unable to add a SKU to my listing via the app or on the desktop. Has this feature been removed or is there a setting I can change to get this back? Thank you
Buyer misusing return postage
I accepted a return as the buyer claimed it was faulty. On receipt of the return, the item is not faulty and working as it should be. Under the ebay money back gurantee I have had to pay for return shipping, as the buyer claimed it was faulty.I have ...
DHL have not collected a parcel for three days. Has anyone else had this issue?
DHL have not collected a parcel for the purchaser for three days. Their response is non-existant. Has anyone else had this issue and how did you overcome it pleas
Postage cost
My customer has purchased a large letter label at 87p which is sufficient for the item as it's a ring but when l come to print the label it's trying to charge me £2.69 and sent it via a different carrier could anyone help with this thanks
Arrived but still refunded
Has anyone else had an item not arrived and buyer put in a claim. Item arrived two days later and eBay still gave them a refund under simple delivery. I did not lose out but surprised eBay refunded when only two days late. At this time of year that’s...
impossible to speak to a human!
About a week ago i ordered a tablet. It was marked as shipped and then 2 days later the seller messaged me on here to say it is out of stock! They told me to cancel it or i.coukd wait 6-8 weeks for it to be back in stock. I needed it asap so i said i...
The Evri shows delivered, but I never received the item.
HiI’d just like to share my recent experience here. I purchased an item and paid straight away on 27 November. The item cost over £260 and was sent via Evri. The tracking shows it was delivered on 1 December at 17:31, but unfortunately I never receiv...
Advice please.
Hi, I'm really in need of some advice please, I sold a high value electrictronic item on eBay (Laptop) and I'm wondering when is it safe to spend the money on something else and know the buyer is happy and doesn't want to return it? I've sent numerou...
Cancellation
I was asked for a cancellation and I accepted the cancellation. The buyer has now been in touch and have changed their mind. Item has been relisted. Is there anything I can do?
stop my return request
i need to stop my returns request to start a replacement request how can i do this please
Postage item needs revising for a larger item
Hi, we need to change to delivery method for a sold item, the label has already been generated, however the post office said the item needed a different courier provider as the item is too large for the current delivery provider. How can I change the...
Ebay is not recognising a successful return
I have returned the item, it was delivered to the seller's address on 6th Dec but ebay is telling me to print returns label
Scam??
Hello.I sold something on ebay but now the buyer wants me to add a £250 gift card to the order to be posted. Is this a scam or not?? Thank you in advance.
Saying 'not dispatched' when it has been.How do I remove this notice???
I keep getting 'not dispatched' when it has been. How do I remove this message/notice????
I want to delete old expired offers from the account "bids and offers" list
Cant seem to delete old expired offers from the "bids and offers" list . The "three dots" only allows seeking help and it doesnt seem to be catered for so going round in circles.....Anyone got the salvation cheat?Ta
Refund for faulty item sent back to seller
Hi I have used a QR code to return a faulty item to a seller they have received it but eBay saying I have 1 day left to return it? What do I need to do?
Item arrived broken
Item arrived broken - snapped in two pieces. Informed seller with photos. Their response was to dispose of it and they would send another. A week later I see on messages that they have told eBay item arrived undamaged and I was defrauding them. I’m g...
Returns Policy - who pays for postage.
I am a business seller (on my other account).I have set my Returns Policy as buyer pays return postage. Obviously this is only for change of mind returns.Do other business sellers do free returns even for change of mind?(If the buyer claims the item ...
Pestered by seller over accurate, negative feedback
I bought a water-sensor switch for my boat's bilge pump. It didn't switch as it was permanently "on". This compromised my pump so I immediately removed it and contacted the seller. After returning it (£16 postage), I eventually received a refund of t...
FEEDBACK REVISION
BE WARNED THIS IS FROM EBAY,I SOLD A ITEM AND THIS IS WHAT THE BUYER SENT MEHi the watch doesn't keep time15:32I THEN EMAILED BACKhino problems i can arrange a return if needed,it was working fine herejust send t back for a refundthanksSECOND EMAIL T...
Resolved! Feedback
(I am a buyer, not a seller.) I can read the feedback I've received from sellers; why can't I read the feedback that I have posted about them?
Buyer can't buy my item,
Buyer can't buy my item, keeps getting a message about having bought off me within the last ten days
Is there any hope eBay will side with me during clear cut return fraud?
Sold a board game bundle on eBay of Game A and Game B. Picture of game a and game b. Description of game a and game b. Sold via gsp to a buyer in Germany . When it arrived, he messaged me asking why Game C wasn't included. Game C was a separate aucti...
Account restricted. Was told temporary due to review, in fact - permaban
Hello, Not sure where else to go, so perhaps some had similar experience and might have some recommendation. I don't know whether this forum is checked by eBay themselves. Long story short, this is a private account, been with eBay since '05. Selling...
Delivery to Highlands
Trying to get something delivered to Inverness - seller says they have no way of sending it, Ebay won't reply unless it's to do with an order I've already placed. What can I do? Any ideas.....please!
Resolved! Hi, I bought an item that wasnt dispatched on time. I got a dm from seller apologising for delay and
Hi, I bought an item that wasnt dispatched on time. I got a dm from seller apologising for delay and posted it. I cancelled my open request for ebay help. Now, a week later, Evri Tracking states my parcel was danaged beyond repair in their care. Cann...
Item refund
I purchased a phone for £216.00, but noticed the sale has been cancelled by the seller with no notification to me and will only be receiving £178.42 refund, why is this, can anyone advise, thanks.
Prohibited Item
I thought that these items below were now prohibited but there are still loads listed ? Sex dollsLifelike masturbators, dildos, and other sex toys that are flesh-toned reproductions of genitalia or human body parts
knives policy
I have just had three items removed owing to the e.bay knives policy. They are ordinary workman's tools such as end cutters side cutters . Tools that would be in any tool box. Not knives samurai swords kitchen carving knives or any thing that can be ...
Free order after refund seller said
Hi, I ordered a ponds eye cream. The order arrived very late and also when I contacted the seller, the seller said that they sent me 2 orders as the 1st order went out wrong and that they will cover full refund. Fine at this stage. The refund I got w...
Evri
Evri have received the parcel I sent to my buyer but haven’t sent it on to them , I’ve text them phoned them but they never get back my buyer isn’t happy but it’s Evri fault I dont know what else I can doany help please
contacting eBay and speaking to an agent or requesting a call back from an agent
I have recently had dealings with a buyer who I believe to be acting suspiciously on eBay Regarding a couple of items that I purchased from this person and I would like to speak to an agent in order to highlight my concerns but I'm just going round a...
Simple delivery for high value goods of over £500 is this insured with simple delivery
Got a lens for a camera for sale for £550 and the postage charge is only £5.75 with simple delivery. Is it insured if it goes missing for the full value of the sale. Cant seem to find a way of increasing the postage charges.
contacting eBay about a Suspicious seller
I Recently brought a plug in timer, the seller uses his own Courier and code they sent me when it arrived at the pickup point Wasn't one that they would accept at the pick up point, they told me that the correct code should be one that's generated by...
POSTING LARGER ITEMS
wHY DOESN'T 'SIMPLE DELIVERY' ALLOW ME TO CHOOSE A RATE FOR LARGE ITEMS. TRYING TO LIST AN ITEM WHICH EXCEEDS THE MEDIUM PARCEL DIMENSIONS. SO VERY FRUSTRATING!!
Seller has requested I cancel returns process and they will deal with it themselves
Should I ignore request
Evri Parcel Shop collection
I have a couple of simple delivery parcels to collect from an Evri Parcelshop. The email telling me they are ready for collection says that I need photo identification. I don’t have any, how do I get my parcels? Does anyone know a way round this plea...
Delivery times changed
Why do my listings all of a sudden state estimated delivery of 27th of December. We have same day dispatch and all our deliveries are arriving via Royal Mail in good time but all of a sudden this has changed and our orders have stopped. There is stil...
I posted the item without eBay's delivery
I am new to eBay selling. I made a sale and was to deliver the item to the buyer. I didn't know that I was to send the item through evri with the tracking ebay provided. I sent the item to the buyer within 48hrs. the buyer has received the item from ...
Resolved! Change postage
received a bid, but I notice that I’ve not chosen postage signed for, which I will need as the jacket is expensive. How can I change postage option ?
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