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Seller News: August 2025

Get the latest updates for stronger protections and smoother selling.

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Need help regarding temporary restiction

I need some help regarding this massage please ... I try everything but failed..."We wanted to let you know that you have been temporarily restricted from selling and buying on eBay because of concerns about your seller account. This must be frustrat...

Business sellers fees

Hello everyone. I Have just created a Business account as I am going to be selling from a online shop which is currently under construction so in the meantime, and to run alongside the online shop when it is live I hope to start selling on here. I ha...

Returned item no refund.

I have sent a item back using registered delivery.seller has acknowledged receipt of item no refund given.It has now been 2 weeks and they are not responding to my messages.

Report Fraudulent Buyer

Report Fraudulent Buyer – Username Change from Dear eBay users, I am writing to report a serious case of abuse and fraud involving the buyer who previously went by the username and has now changed it to This individual is clearly using eBay to scam s...

Age restriction

Can anyone tell me if there's another way of purchasing age restricted items if I don't have a credit card? I know i could use someone else's card .. but I've been a member for years now

False description of shoes

Watch out for this seller, they are selling shoes with the Title Loake, Trickers, Church and shoe trees with the same title when they are clearly Clarkes. They obviously don't have a clue what they are doing, but it's very mis-leading.

Evri lost my parcel and eBay refunded buyer from sale proceeds I am out of pocket

Evri lost my parcel I dropped off at a shop. I gave the buyer tracking details etc updated and parcel hasn't moved. Buyer selected shipping tracked delivery. I asked eBay to step in and resolve for us both. But eBay only resolved for buyer. eBay refu...

New seller having trouble adding a bank account

Hello, I am a new seller but long term buyer, I have taken over my account from my husband, and have changed my settings to my name , but when I try to input my bank details the account holder is greyed out , but shows my husbands initial, and I cann...

Item not displaying/searchable

I have two accounts. I listed a BIN item on Friday, it didn't show on searches, or by searching on 'Sellers other items'. After 24 hours I ended it and relisted it again on my second account. Same again... after 24 hours it shows as 'live', but doesn...

Return

Hi I ordered a bunch of Pokémon cards. after receiving found out they were fake and counterfeit. asked seller for return although listing was already gone because of policy violation. anyways still got return accepted on 9th September but in few hour...

Resolved! Item not as described but can't return

Hi,I ordered a puzzle, but it arriving smelling strongly of damp. Because my mum is immunosuppressed, I had to immediately bin the item. I tried talking to the seller, but they were uncooperative. Is it possible I can still get a refund? I can't retu...

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Return Tracking hasn’t updated

I have bought a faulty item and was issued a label by the seller to return the item using parcel force. I took the parcel to post office and dispatched it and have a receipt.However on eBay it still hasn’t updated that it has been dispatched and it’s...

broken items

i have recived broken lids to my soup bowls i just recived i have message seller requsting new lids how long do they have to reply ?

Retro snap-on tools LED sign

Hi, so I sold my NEW snap on LED sign I'd the buyer recived it yesterday, how ever he messaged me saying one of the letters is coming away. Now before I packed it up after testing and taking g pics of it I checked to make sure everything was ok, he l...

Sellin

Please can anyone give me an advice my TV was put on eBay and all information about it was displayed and it was won . A few minutes later the winner text me back ask me to pay them their money in full they were no longer interested and I asked what w...

VAT on eBay invoices not correct.

I have an UK VAT registration number and charge vat at 20% on all goods sold, it's at this point I should add "where applicable". I recently bought some dried herbs at auction in order to sell on the eBay; as per HMRC rules in VAT Notice 701/38 the h...

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Resolved! Combine postage after buyer paid

Hi I have orders that have been paid for as separate transactions. I have sent as one package using one of the prepaid postage labels. How do I mark the others in same order as dispatched? Thank you

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Listing limit I do not understand why I am being penalizespd. Selling regularly, no complaints, do n

I cannot find Royal Mail to use for delivering parcels. I do not want to have to use labels. I do not want Evri, Royal Mail with labels . I do not want Simple Delivery. Just plain Royal Mail 2nd Class. Where has it gone? Why am I being coerced into c...

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  • 131 Views
  • 1 replies
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Post office advising label already used

When accepting multiple offers from the same buyer you can't combine postage with Simple Delivery. Buyers so far have been okay with this so no problem there. Problem comes when I take it to the post office and after scanning the first item the next ...

Ebay FVF charges for Business sellers

Hi, I have recently started selling on ebay and registered as a business seller. The FVF fee I am paying per sale takes all my profit margin and I have to sell nearly cost to cost. I have read on the list that the fee to be charged for my category is...

EBay and EBay commerce U.K. Ltd

Hi, I bought an item from EBay Commerce U.K. Ltd. It has the wrong email address for me so I can’t find my order. ( I can only see it on Pay pal, and the order hasn’t been dispatched). I trying to establish if EBay or Ebay commerce U.K. Ltd are the s...

Buyer won multiple auctions and paid for all in 1 transaction but "simple delivery" has not combined

A buyer recently one 7 auctions all on the same day and paid for them in a single transaction once they'd one the final auction. They were all sold with "simple delivery" so according to ebay they should have automatically been combined under one pos...

Not right payment

I’ve just completed 2 sales , one worth £30 , other worth £40, both promoted and it said funds will be in my account by Saturday 13th September , however in my payments on the 13th , there is only £10.41 . Any reason why?

Incorrect payment

I sold an item which was listed on simple delivery but somehow it defaulted to Evri even though my choice is RM only. EBay would only give me an Evri label. I didn’t select it I just bought a label from RM and posted. The problem is EBAY have still k...

Bidding

I was highest bidder and watched auction ending and suddenly there’s a higher bid I definitely don’t agree

Deliver item myself

Hi, I just sold an item with postal delivery paid for by me. I notice the buyer lives near me and it would be easier to deliver it myself. Don’t see anyway to chance the delivery method and worried that, if I deliver it, there will be no proof it was...

A new device is using your account

The last four consecutive times I've logged onto ebay I've received an email that a new device has logged into my account. The email tells me the location of the login was a hundred miles away and the user was using Apple OSX and a marginally older v...

Not getting money

I gave the person virtual game items but she isn’t saying that she recieved them when she did here’s proof  so now I can’t get my money or the in game items so I have been scammed please help

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Return reason

I've had 2 return requests for items bought with simple delivery, I've tried finding the reason as to why the return has been processed as I've checked with evri and everything has gone perfect, I've messaged the seller but getting no answer. Is ther...

cancelling sent offers

I have an item on e bay which initially had a "buy it now" option, and I have since sent offers to "potentially"interested parties. There has been no response from these offers, which are still "in force" for another day and a half. However, I have t...

Faulty item, return window closed.

Hello, I bought an induction hob end of July and used it once. I've just gone to use it again and it's making a horrible rattling noise and smells of smoke. I've emailed the seller. It does say in the listing that it has a 2 year warranty. I tried to...

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Resolved! Refund before I can check a return

I’ve just received an item back from a buyer, but I’m out of the country until after the refund window closes. This means I can’t check the item is returned complete and working before I have to pay them. I just get an eternal loop with eBay when I t...

Promoting items

It just cost me £1.20 on a £9.99 item this promote your listing was done by mistake and ending the item then relisting did not give me the option to cancel the promote you item why is this, as promote your item comes up every time you relist an item ...

return problem

Hello, the item I received was obviously damaged. However, I accidentally uploaded private pictures when I was uploading images, so I withdrew the return. What should I do now? Do I have to accept the faulty item?

User avatar by • Contributor
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  • 1 replies
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你好，我有退货需求

你好，我提交了一个退货申请，但是我上传了错误的图片，所以我们点击了取消。可是取消后，我就无法再提交退货了，这应该怎么办？请帮助我，谢谢

User avatar by • Contributor
  • 138 Views
  • 3 replies
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scheduling a listing

when i'm trying schedule a listing the time clock in the minutes section will only allow me to list an item every 15 minutes i.e 18.00 18.15 18.30 18.45 how can i change this, so that i can list every minute

User avatar by • Member
  • 133 Views
  • 1 replies
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tall chair for return

please help wife passed away please can you pick up this parcel the large chair for me from home for refund i will pay any extra thank you kindly

User avatar by • Contributor
  • 166 Views
  • 4 replies
  • 0 kudos

Cancellation of order

Hi guys I’m in need of urgent help I’ve cancelled and order and the buyer I bought of isn’t getting back in contact with me and isn’t approving my cancellation how can I contact eBay to get my cancellation

User avatar by • Contributor
  • 182 Views
  • 11 replies
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Payout

I am member from 15 years and never was so unhappy with ebay. Is getting worse and worse. A month ago I sold item, I sent payout to account. After 3 days I realised that ebay payout to my old bank account which one I am not using from 4 years, even o...

User avatar by • Contributor
  • 189 Views
  • 6 replies
  • 0 kudos

Bank account details request

I had to pay extra delivery on an item (the seller put the wrong postage on it) I asked if they would refund the additional they said they would but said they couldn't do it through PayPal as they don't have it and would need my bank details to do it...

final sold price not right

Ebay are putting in the sold listing prices that items sold for only £ 0.08 which has been very odd when some items sold for over £10 ,so why is ebay saying the items sold for £0.08 ,not very good one seller has quite a few of these £0.08 on his sold...

Company pretending to be in Ilford but is in China

Absolutely sick of these Chinese companies on eBay. I ordered a funnel with glexi neck . Needed it urgently . Ordered it as it said company was in Ilford . 5 days later I looked tracking still in transit coming from flaming China . I avoid Chinese co...

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  • 3 replies
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How can one list a draft?

I am trying to list a draft, which I originally created with "Sell one like this" and then - over a few days - changed to adapt to a slightly different item. Now ebay creates confusion with the following nonsense message : "You can't relist this, bec...

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  • 219 Views
  • 3 replies
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Send invoice to customer

HiThere is page showing how to send invoices to customers in seller hub https://www.ebay.co.uk/help/selling/getting-paid/sending-invoices-buyers?id=4139 How can I send invoice to customer after payment completed. I have no products in "Awaiting payme...

eBay balance unavailable for payments

Have a positive eBay balance and this is being offered as a payment method to purchase items but when I try to use it I keep getting a message that says "Your payment didn't go through. choose another payment method" Why can't I use my healthy eBay b...

eBay motors

Hello I need urgent help regarding a vehicle purchased from a private shower that is advertised and dangerous. I have rejected the goods I’ve tried to speak to the seller tells me that it is bought as seen. I’ve tried repeatedly to speak to eBay cust...

Postage

Hi All I have a parcel to send but I have got the weight incorrect and I can not send it, post office told me it’s a medium parcel and I have done it as small. EBay assistant was no help and I tried to message seller but eBay would not allow it. Buye...

American buyer unable to buy my item

Ebay are not shipping to USA via GSPMy american buyer is unable to buy my itemI contacted ebay customer support who advised I change the postage on my listing and send via Royal mailTo complete the Royal mail pages to see what the cost (including tar...

Selling

Good morning I’ve sold. Car on eBay and payment method was set as cash on collection buyer wants to pay through eBay how do I change payment method when car is already sold

Viewing an item for sale

A buyer would like to view the item I have for sale before purchase. When I try to do it on the app it won’t allow me to send my address details How can I send my address details to him

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payments !

right i have no card because it was stolen i cant enter a new card because i haven't got one yet !!you have my bank account details AND my pay pal account , stop being silly and release my funds into either one of those !!!

Pressured into changing review

I purchased a product that seemed to be completely genuine, in its original, sealed packaging, but found that there was a defective part after testing the product. I left feedback that was neither negative, nor positive about my experience. The selle...

Resolved! Lost parcel decision

I wonder if someone can help, 4 weeks ago I bidded and won an item. All paid, the tracking company is ervi. After 2 weeks no parcel had came so I look on the tracking and see that it has been delayed due to damaged parcel. I contacted the seller and ...

Simple delivery

I sold an item using simple delivery. The seller requested a return but because of simple delivery protection eBay handled it they refunded the buyer and I kept the money too. But how do I find out the reason for return? As it doesn’t give me a reaso...

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  • 151 Views
  • 1 replies
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Return

Hi , The postage label I have been sent is incorrect. I’ve tried contacting the seller and explaining this . They don’t seem to understand. I’m returning the item as it has missing parts . Kind regards

Listing fees account lock

I have a lock on my account for 'overdue listing fees' but I haven't sold anything in the last 12 months and Ebay won't show me what these fees relate to. My account is locked and can't make any purchases. Anyone else had this issue and how do you re...

User avatar by • Visitor
  • 142 Views
  • 1 replies
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return rules

Hi to every one i recently sold a mobile phone as spares or repair (z flip fold )listed as not working with no return accepted , in the description i mentioned in the best way the problems and also metioned that the screen was not damaged as been use...

Simple Delivery

Simple Delivery only offers me Royal Mail, Evri & DHL as options. Other cheaper nationwide tracked couriers are available in my area, Yodel for instance. Is there any way to get these extra couriers added to my choices? And yes I have already tried t...

Sold one item and will be the last

Sold one item and will be the last, I had enough selling on ebay. Is their any point selling on ebay if it not free. ebay take to much selling fees including promoted listing, for themselves and leave sellers making no profit or money after deduction...

I was lied to by the seller

Hello, I'm asking you to consider my problem with one of the sellers. On July 4th, I purchased a SanDisk microSD card that didn't work. I wanted to return the item, but after contacting the seller, who suggested sending a new one and not returning it...

Tumble dryer

I bought a reconditioned tumble dryer in April from a local seller on ebay. It has started making a strange noise and I have tried 3 ways of contacting them to see if it needs repairing but I have had no reply. What is the best way to sort this out?

Remove VAT from my listings.

Hi All.I have an ebay shop which is no longer VAT registered, I did remove VAT from the listings a while ago, but did notice that a few of the listings I have put on recently have the VAT rate of 20% on them.Unfortunately I cannot remember what I did...

Simple Delivery

When I revise or list a new item the simple delivery option is not working it seems it's gone back to the old option. If so it's annoying without telling people I revised all my listings to the simple delivery option which takes time to do. Have eBay...

Ebay malfunctioning today

Hi all, I've had serious trouble making purchases on eBay this past few days, I get to check out page but won't go further. Hi have plenty of necessary funds in account etc and no holds on my account.Also was trying to purchase postage labels today b...

is a scammer

Recently had a successful dispute with this seller which I had to do via my bank as eBay proved useless favouring the seller and refusing to hear me out as a buyer So I bought the Samsung galaxy fold 7 on July 25th for £1470 in hindsight yes when som...

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False notifications

I’ve received a notification from eBay saying someone had made an offer on something I’m selling, so I click on the offer to accept it and gives me the email of the person but says no offer has been made and no other prompts to further it. Any ideas ...

Trying to leave feedback

I went to leave a seller some feedback and the page went to "review product".I want to leave the seller feedback not the product.Is this the new normal?Is Ebay trying to stop us leaving sellers feedback for fear it may be negative?All seems very odd ...

Resolved! REFUND ISSUED TO THE WRONG CARD

Hi, I paid for an item on the bank card I had at the time. The card was subsequently stopped because it had been hacked and I now have a new card. The problem is that when I requested a refund it was automatically issued to the stopped card. How can ...

Buyer Bought wrong size Jacket, request Return. I don’t accept. EBay Step in. They try to blame me!

The Buyer from Brazil has bought a jacket from me through GSP. After I've dispatched The item, l've received a message from buyer saying that he thought he bought different size, because apparently the size "XS" mentioned in the title has been transl...

Simple Delivery not used

I listed an item and ebay applied its Simple Delivery for me without asking.On selling the item, I packaged it up, weighed it and measured the size, and it is heavier than the 2 kg they estimated, and the box size is larger.The original service they ...

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September 2025 Simple Pay

Before when I've gone to select postage its automatically simple pay then I chose the sizing, but for some reason it's gone back to manually picking postage service, no simple pay in sight.... and it's not just a couple of items it's all of them? any...

Ebay Customer Care

Just spoken with Ebay 'Customer Care' re low sales in the last 6 months, following 20+ years on this site selling. When I asked why I should remain with Ebay, not close my shop, increasing my Ad rate, or paying more out of meagre profits to actually ...

How to courier

I am new seller from Sri Lanka . I don't known how to sent my Products to eBay can anyone tell me how to get connected with eBay and which way is suitable to sent my products.

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temporarily restricted

Please get in touch as soon as you can by going to the Help & Contact page below and selecting Contact Us. We’ll just need to ask you a few questions to verify your account so you can get back up and running again. If we don’t hear from you within 30...

simple delivery seems to have vanished

Doing a little listing today12th September - simple delivery is not showing, and I have had to enter weight/size/courier and price of postage on the listings; you just get used to something new and start appreciating it, then it vanishes - what's goi...

Parcel returned after refund

I sent a Philips razor back for refund 8 August I got notification it was received and got my refund in full the today I got parcel of postman and he said returned due to none delivery so what do I do with it now and is there a contact number for eBa...

Returns label expired

A buyer wanted to return an item I accepted the return and generated the returns label for themI immediately refunded them, probably should have waited until I received the item back.The returns label has now expired, buyer cannot return it and the c...

Transfer funds to bank account

I've been trying repeatedly to get my account balance transferred to my bank account. Nothing seems to work although I've registered my bank account. Can anyone advise please

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Ebay sells to the 2nd highest bid

EBAY WILL SELL TO THE 2ND HIGHEST BIDDER IF YOU DON’T FOLLOW BIDDING RECOMMENDATIONS !!!I.EANY ITEM OVER £3000 & IF YOU INTEND TO BID IN THE LAST SECONDSENSURE YOUR BID IS AT LEAST RAISED BY £100 OR THEY SELL TO THE 2ND HIGHEST BIDDER & REFUSE TO ALL...

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  • 317 Views
  • 2 replies
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Simple delivery

Hi just wondering what's going on with ebay simple delivery got a email the other day saying We’ve listened to your feedback and made Simple Delivery optional for more items priced £20 or less. This includes items in categories yet I can now only use...

Evri delivery issue

Hi, I have recently discovered Evri placed by purchase in my bin, I have never instructed this as a safe place. The bin men then removed my bin including my parcel. Evri has asked me to contact the seller, even though they admitted in an email this i...

Logged in to 2 PCs at once

Hi, We have one log in for our eBay store but multiple people need to be listings items at once. We have tried this in the past where 2 people log in and create multiple listings but the computer does not like this and crashes out. Is there a limit t...

Simple delivery not an option

Hi, i’m trying to create a listing but ‘simple delivery’ is not coming up as an option. The items i’m selling are under £20 and have uploaded hundreds of similar items within the past 3 weeks

iPod

Hi purchased iPod 7 generation 256gb on 1 sept listed as factory sealed new from china when I tried to sync it to my computer it says it’s already assigned to a computer and can’t be used contacted the seller who sent two downloads he said were for s...

"Simple Delivery"

The new unwanted system is impossible for me. This is because I buy cultural items to donate to institutions. Thus I have a number of addresses in my personal file, to which items might be sent. But some of these items are quite low priced. The way s...

item received might be made of asbestos

Hi, I ordered an item which was delivered via a postal service on time no problems, but upon opening the item it seems it may contain asbestos I've searched the help section in the contact for advice but cannot find any, I have contacted the seller f...

HMRC & Ebay Tax Returns

Back in April I was contacted by HMRC who had obviously received my details from EBAY.I was asked to complete a tax return for the previous four tax years. I duly did this and submitted my paperwork on 23 May. Since then I have heard nothing. I am wo...

Missing Evri delivery

Good morning I have just been informed by eBay that I won’t be getting a refund for a package that I have not received the courier was evri.I received a delivered txt with a picture of the package beside a blue fence as there are no blue fences in my...

Bidding

Hi on many items im interested in buying the tab to bid has been replaced with bidding options when I select this tab I get a message saying you are unable to purchase this item with the app save to favourites i have tried using the on line version s...

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Unable to message live chat

 I have been unable to messsage live chat for 3 days now, it is stuck on this. I have tried using multiple different devices and nothing is working. I noticed someone else had the same issue 3 months ago and unfortunately there wasn’t a solution. Sur...

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not received item by customer

i sent a parcel someone paid for regular post and not the tracked post. the customer opened a case saying they did not receive ( fair enough ) i went to the opened case and the 3 options are message buyer which i did stating i have proof of postage (...

Resolved! Delivery.

Item sold. Royal Mail collected with label. Tracked and received by buyer. Feedback received.My ebay showing ‘late delivery’ and ‘print label’. Don’t wish to lose my good reputation. Have gone round in circles to resolve without success.

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  • 4 replies
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Unable to list Apple AirPods

Hi, I’ve created a listing for Apple AirPods. Everything appears fine but the listing isn’t appearing in search results. Tried listing another item - works fine. item shows up in searches within minutes. Tried listing AirPods on another account - sam...

Vanishing seller

I purchased a coat having interacted with the seller. Two days after purchasing, the seller has not dispatched and eBay contacted my saying they've removed the listing due to an issue with the sellers account. I need a refund to buy another coat, I c...

Cannot list items as charity

Hi everyone! I was trying to list an item and donate the fee to a charity and when I try to submit my listing says that my account is still in verification and I submitted all the documents requested as proof that we are a charity a week ago

Resolved! Scammed. The hair dryer came fake

I was scammed. I ordered a hairdryer that was supposed to be a Dyson. In the photos, there was an original with 4 attachments and the description said it was a Dyson. Instead, I received a fake with the letters "dyson" glued on and only one attachmen...

Resolved! Postage

I asked the seller to send me the goods and I tried to send him my home address but ebay doesn't let me do it. How can seller send me the goods without my address?

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Cusom sku

Hi, where is the option to add a custom sku? In drafts Since the "Simple delivery" update on android phone app I've no longer been able to find the option in my drafts. Tia for any help

Variation listings

Hi, I hope you guys can help. I'm trying to create a listing with variations. I seem to have sorted it but when the customer selects they want a letterbox in the door I'm selling, I need the price to increase by £10. I have added "letterbox" to the v...

buyer opened an item not received request

A buyer opened an 'Item Not Received' case, but the tracking clearly shows that the item was delivered, accompanied by photo proof. The buyer first confirmed their shipping address was correct, but now they claim the courier delivered to the wrong pl...

Being scammed

Ive sold a ralph lauren quarter zip and the buyer wants to return a random grey sweater and ebay is going through with it!! any advice on what i can do?

Resolved! Cannot remove item from Cart.

Hello Ebay Community, I tried using Ebay's Help Chat Bot system but it's useless and didn't help me. Even when I clicked Contact an Agent, that didn't work either. So much for AI, it sucks! There is one item in my Cart and I simply cannot remove it. ...

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not as described return

i have asked the seller 4 times for a return label and they still have not sent one i have sent ebays lots of messages on reply in messages they sent me telling them and they have not replied either there is nowhere on ebay for seller not replied so ...

Classified Ad

I am a business seller and am listing an item in 'Business, Office & Industrial > Retail & Shop Fitting > Vending Machines & Dispensers > Change Machines' but there is no option for classified ad in the format menu. Is this option still available for...

Perfume

Item swapped/stollen in delivery what was delivered was Beauty products not the perfume I’d bought, please help how is best to get help with refund, all I get is saying it’s been delivered

keep loosing out money

Returns cost me double postage and that expected buy buyer so when selling items reduced to 1.20 because no-one thinks the buyer protection doesn't get to you, each return is costing me more than selling plus items not bought until bargain basement p...

Buyer QR code

Hi all,I have collected an item from seller and accidently pressed "Item Collected" before showing a collection code to seller. I now, cant find a collection code. What do I do? Many thanks

Giving credit card details as proof of age

Hi looking at buying a battery chain saw. Im being asked to give credit card details to verify my age, ebay knows my age. This dosnt feel right to me, bought petrol and battery chains saws in the past and not been asked. Is this correct , anyone else...

Cancelled return

i bought a new light for a honda jazz . when it came it was not the same in the pic requested a return then my return was cancelled no help from ebay i am loosing confidence with ebay

Open account

Hi, I would like to know how I can open another account because I use my wife's account and ebay always asks for identity verification or bank statement, I recently closed my personal business account and indicated the reason that I want to open a ne...

postage options

can you opt out of simple delivery; as they charge £3.48 for an 85p envelope;so I've paid the extra I've not charged for

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  • 226 Views
  • 1 replies
  • 0 kudos

Return label

Hi, can anyone help as there is no live link for support. The seller said that they have sent a return label. I have not received one. ebay messages state I should receive one by 11/9 (today) what can I do please? The item is faulty so want to return...

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