Change feedback

[sinceritypearl2012]

Item was faulty

[john1297576 · Accepted solution]

The fact that you have already left feedback, does not prevent you opening a Not As Described Case. However this is for condition on arrival not weeks later after use.

[arkwebus]

If you left positive feedback [why?] then it cannot be changed.  Have you opened a "not as described" case to get a refund?