Community Newcomer
Posts: 2
Registered: ‎11-07-2018
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Cancelled transaction.
EBay have cancelled transaction on 29/6 money not returned they said sellers account hacked but resolution centre says I have to ask seller .. anyone had this experience unable to phone eBay under new system or do I have to go through PayPal to have money returned. Any advice or have I lost money
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Community Member
Posts: 30,679
Registered: ‎10-02-2011
Answered
in reply to pshepherd8044

@pshepherd8044

 

• Where an item is removed by eBay either for a compromised account or an item not permitted for sale on eBay then the case procedure to obtain a refund is different.

• The item being removed means that the payment details are no longer linked to the purchase in eBay as that transaction has been made null & void.

• The procedure is therefore either to phone Customer Services & request they open a case on your behalf or to move the Money Back Guarantee case over to Paypal.

• Log into Paypal & find the transaction, click on it & then when the detail appears you check to see if the payment is pending or unclaimed.....if so cancel the payment.......if however the payment has complete.....once the last estimated delivery date has passed choose the "resolve a problem" link.

• Open a case for item not received

• Add in the case notes that the item was removed by eBay.

• You can escalate the transaction after 2 days for Paypal to step in to resolve the case

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