Cancelled order

[morca-718]

I ordered an item which I did not know was from china it said wouldn't be here till 18th Nov so I cancelled it 2 days after ordering to which contacted seller with 3 messages to cancel no answer from any of my messages then today there he sends item out unbelievable scam artists getting worse eBay for this carry on so thinking of deleting my eBay app which I have ordered things for over 10 years more 

[plpmr]

Where did the listing say the item was located [not the sellers location]?

[morca-718]

Didn't say located any place but it said would be posted out between 11tg
and 13th Nov now it's 20th to 25th he only posted item today cause eBay
sent him a cancellation request 2days ago for me a sevt him 2 messages with
no answer back from him to cancel order as needed it for my son's birthday
this Sunday then sends item out today cause eBay sent cancellation request
!!!! Terrible getting worse eBay with con men and scammers .

[tressygirl]

There has to be a location for the item.

On the original listing beow the Buy it Now price, in the Postage section it says located in.....   There,  is it a UK location or one in China?

Below this in Delivery,  what was the estimated delivery time? Has that period lapsed ?

@morca-718 

[arkwebus]

You can - I believe - open a "not as described case" if the item arrives after the latest date for delivery on the sale document in your eBay.  

This needs the seller in China to send a label to return.  This is difficult for the seller.  

Two possibilities - they do nothing in which case you escalate the case after 4 days when no label and eBay should refund.    The second is that the seller issues a label to some random UK address, gets proof of delivery and thus you get no refund.  You can - of course - appeal to eBay but I doubt they would understand your point.

@morca-718 

[morca-718]

It was company from Glasgow not china thanks only 20 mikes away from where I live 

[tressygirl]

Sorry,  I was going by your first post where you said the item was ' from China'.

The seller may be registered in China,  but if the location of the item is  Glasgow,  that may well be their forwarding company,  depot from where  they dispatch their items.  The item originated in China.

@morca-718