Cancelled order refund problem

[geepat65]

A buyer purchased an item from me, upon attempting to post, I encountered an issue where I decided to refund in full.

My ebay account confirms to me that the refund was successful but the buyer has contacted to say, as of 5 days later, they still have not received a refund.

I am now on the ebay merry go round trying to find out why this has happened.

Anyone got any advice?

[john1297576]

Time taken for refunds is determined by how buyer paid. Credit card payments refunded can take up to 30 days, debit card up to 7 days.

If it is in the system nothing can be done to speed it up.