Member To Member Support

Request for some advice regarding seller and cancelled order

Hello,Please can i ask for some advice regarding an seller and a cancelled order I ordered 2 items as to which I had an option to have a discount and a combined postage , I've never done this before on eBay but found the stated "request invoice" opti...

Checkout problems

Having problems checking out an item have tried changing card details, using paypal and using Apple Pay. None of them work - just brings up an error Could it be connected to me using the app for the first time in a while and getting £10 off?

How long before a refund is given

I bought a yellow sapphire ring from India, not real, spoke to the seller to have sent it back, have a proof of sending,no sign of delivery.How long do I need to wait for the refund please.

Buyer pays postage... not?!

I've accepted offers on items Ive set up for "buyer pays postage" and twice now its said the buyer paid 0.0 towards postage and I've ended up having to pay it. Does accepting an offer cancel the buyer pays postage thing?

A seller wants to ship internationally but cannot

Hi all,I want to buy this hydrant: https://www.ebay.co.uk/itm/365104314488.I contacted the seller and asked him if he could set shipping to international. He did it, but I still cannot buy the item, because ebay says it cannot be shipped internationa...

Prices being seen by buyer and seller are different on an item bought and paid for ! Ebays fault !!?

So , I have completed checkout for an item purchased tonight . Myself and the seller are seeing different amounts paid/received . This is causing friction between me and seller ! ( I paid £12.48 but seller is seeing £11.40 ! ) . ... We agreed a set p...

Unfortunately the sender won't send this item to the United Kingdom

Hi, I have someone who wants to buy two job lot bundles from me. I am based in the UK and only ship to the UK, when they go to complete the transaction they get the error message: Unfortunately the sender won't send this item to the United Kingdom. I...

Dispatch extension

Hi. how would I get my dispatch timeextended

Buyer wants to return bike after 2 weeks

I sold a mountain bike advertised as good condition, few minor scratches and squeeky brakes.After 2 weeks buyer is saying the lockout on the front suspension does not work.To be honest this is not something I ever used so it could be true, or could n...

An item I sold was automatically cancelled by mistake

After my item sold the buyer contacted me about a delay in payment which I said was fine. Unfortunately there is an 'automatic cancellation' feature I wasn't aware of and it cancelled the sale and put a 'did not pay' marker on the buyers account. How...

Postage costs

Hireally confused, my low value/size listings which I have listed as Seller pays (less than 100g and £10) are showing as goig as Tracked which I don't want (can afford)? what am I doing wrong?

Offers ?

Hi everyone I just sold an item that was listed for £21, but the buyer said she received an offer from me to sell at £8? I did not send any offers? Has this happened to anyone else?

I just want to post a postcard

I've been selling on Ebay for years. I have lots of postcards selling, sometimes up to around £20). Normally I write the buyer's address on an envelope, stick a 2nd class letter stamp on it, and post it in the postbox at the end of my road. With this...

Why the hell do buyers get almost a month to return an item they don't want ?

Ebay just gets worse and worse. One buyer has decided he doesn't want an item he bought and is returning it. I now notice that he's been given almost a month to return it. Why the hell is that. So, I don't have the item and I don't have the funds. I'...

Thieft

So the extra buyer protection they charge means nothing as a drop shipper has not sent an item and I'm now expected to eat a thieft !! It's a 14% thieft

Refunds

I have refunded a buyer as the item was delivered damaged, am I able to get any redress from anyone.

Simple Delivery and Age Verification

Apparently anything which presently requires Age Verification (eg selling of table knives) will be exempt from Simple Delivery override coming mid April. Wife just got off phone with Custome Support as she was worried about SD over riding Age Verific...

parcel

I got a parcel this morning never ordered it don't know what to do. I contacted Ebay said they can't do anything wait and see if someone contacts me gave the senders address can't find out who seller is. If I don't here anything keep the item.

Safety issue with telescopic ladders

Purchased some ladders in October 2024 which bent and collapsed when I stepped on them. The ladders landed on my partners head. Had problems with seller who sent out a replacement not a refund. Come January this year the product was pulled from Ebay ...

Company insisting on item bought on ebay to be returned through their webpage

I purchased a coffee grinder spare part off ebay for my specific coffee machine, on receiving the item noticed it was not the same, I contacted the seller in Germany who told me I had ordered the wrong item, strange as the description of the item was...

Item lost or stolen

I purchased an item valued at £300, I was notified that my item was delivered but upon returning home the item was not in the location that the royal mail said it was... I contacted royal mail and they admitted that the item was scanned outside of my...

Koi fish for sale

Do you have to be a registered koi fish seller to sell a fish on eBay? For some reason it’s not letting me as a private seller but have sold fish on here before..

eu gsp

hi a while ago I turned off gsp to eu. I'm now wanting to turn it back on but can't work out how to do it any help would be great cheers Andy

Changes to eBay costs

Does anyone else think the new eBay charges are unfair and very complicated?The new simple postage is awful - why can't I choose my own preferences as standard?Also why can't I choose where to print my label on a sheet of 4?I have 100% buyer feedback...

Resolved! wrong postage label

I sold an item but it is bigger than the label says. I am not able to void the label (no option under orders, postage label) or select a new one. The buyer has paid for it but I am not sure what to do - if I pay for separate postage, there is no opti...

Resolved! Postage to GPS

I am totally confused, today 7/4/2025 postage has changed. My buyer bought 2 items , I usually send them by Royal Mail 48 tracked to the Global shipping depot. I can't seem to find out how much he's paid for the parcel to be sent to the depot all I c...

sellers

i purchased 2 items from a seller and 48hrs later they cancelled with the reason "out of stock" yet re-listed the items at 3 times the original price (£36 to £151) with 4 in stock proving the cancellation reason was a lie. i can't seem to find any su...

Simple delivery

How do I go back to my original courier I don't want simple delivery,?

Collected in person

I've just sold an item that was listed as delivery, the customer wants to collect, I've already got a prepaid label, but I want to refund him the postage back but obviously I don't want to pay it from the item price, any help appreciated thanks

Faulty refurbished item, unable to contact seller or ebay

Purchased a refurbished laptop in september 24' and after 4 months the hinge has already snapped. When trying to contact the seller i get a error message saying 'unable to load conversation', and with no ebay customer support im stuck. Which is the b...

How long to confirm n.i number after entering it

How long to confirm n.i number after entering it ? Thx

Ebay Postage Labels Not Used. Will I be refunded?

Due to the new system of easy postage I have accidentally purchased multiple labels that I have not used. Will I be automatically refunded for these?

I purchased a £900 camera and it was never delivered and eBay won't help

Hi, I need help. I purchased a camera back in January and I was scammed. The camera was never delivered. I've tried solving the issue with eBay for the last 3 months, but they won't be any help and they even stoped replying to my emails and costumer ...

Listed Item breached selling policy

I have an item that has apparently breached the listed Item selling policy, which it wouldn’t allow me to amend (kept coming up with an error on the iPhone app), so I appealed thinking EBay would sort it, but it’s been stuck like that for over a week...

Ebay have removed the add tracking option, ho will I get paid?

Ebay have removed the add tracking option, I posted the item myself but now cant add the tracking to the order, how will I get paid?

WRONG ORDER

Ordered TWO identical items,received ONE. Seller has not been helpful at all. Involved E BAY, they just forwarded receipt of proof of delivery????? Now what do I do???

Simple posting anomaly

Hi there- I created 17 listings- all the same as put collection in person or simple delivery buyer pays- when I ahem revisited hte ad it says 'you pay' for some of them and 'buyer pay' for some of them. I would quickly lose money but when I edit it s...

DATA Request

Hello, Due to several anomilies on my account, (References to Possible multi accounts which I havnt opened))I requested a Data report which arrived today but I am unable to open the file and when checking downloads it appeared to be an empty file.?Ca...

Delete account - hopeless customer 'support'

I am trying to delete my account (I have finally given up on eBay) but I cannot because I have an item which I wanted to sell which I cannot delete. Any ideas?

Bidding History anomaly

Why is the 'Bidding History' amounts list showing my maximum bid as less than the maximum bid I entered?

'Simple Delivery' - Seller pays for postage - clarification.

There is obviously a lot of confusion surrounding this new 'simple delivery' scheme, and I'm just as much confused as many others. If it's the seller offering 'free postage' to the buyer (which I'm happy to do), then it's the seller buying the postag...

Posted with wrong carrier! Help!

Hi! Newbie here! I am getting in a bit of a mess with simple postage! I posted a parcel to someone Royal Mail as I wrote on my listing. However, when I checked later I realised he requested Evri. I messaged him with tracking details and having tracke...

"Simple delivery"

Do you ever get the sense that the ebay programmers spend a huge amount of time making a "fantastic new feature that everyone will like", and also give the option of allowing users to do it the way they did it before -- and everyone uses the system t...

buyer responsibility

Is it buyer responsibility to read description and check details before bidding?

"More" option unavailable in menus

Tried posting this with a "Buying" label a few days ago but have not had any interest. Surely others are affected by the inability to open menus which is happening, it's not just in Collectables?For the last few days "More Categories" has been missin...

Damaged

Hi I posted I item it was received the next day. So they have had it for a week. It was well packaged and marked with fragile. Today I got a message from the buyer saying it’s broken pics were sent. The buyer now wants a partial refund. Am I liable t...

Return and refund

I am an oap and cannot send a photo of the the item i purchased for a return so it will not let me send the message what do i do, regards TY

rear seat belt

i want to bye this product.How can i be ensure the product gona work or not.

Simple delivery weight ranges

Good Morning All, Can anyone help me. I have just tried the new simple delivery to see how it goes before being forced to use it. The Item I have is about 3kg. The weigh ranges don't allow for this and the price jumps from up to 2kg, to up to 15 kg, ...

SIMPLE DELIVERY

Whoever devised Simple Delivery is obviously not an Ebay seller!! The whole scheme is absurd!! I'm hoping that thousands of people, if not millions!!, will email Ebay to say that until the Simple Delivery system is abandoned then they will not be lis...

Cancel my listing's

I'm going into hospital and need to cancel all my listings Will i have to pay?

Adjust dispatch date after sale

Hi I have just sold an item, but had forgotten to tell eBay I was on holiday. therefore the handling and dispatch by date are whilst I am away. how can I adjust the dispatch time now it’s sold? This has been agreed over message with the buyer already...

Top Marks ebay for letting sellers rip buyer's off

Purchased an item, tried to cancel 10 minutes later, they refused I know why now they had ordered the item from Amazon and shipped it to my address's in turn making £10.00 in the process, spoke to eBay agent not interested, Caveat Emptor of eBay

What Am I Missing Here? Simple Delivery

Looking at my listings correcting Simple Delivery "recommended" errors.After being assured that what I pick won't be overridden if it is higher...because eBay AI is silly "the book will weight more than 750g...." so I select 1kg.Happy as I edit.Now, ...

Simple delivery - free postage showing on active list

I wonder if anyone is having the same problem with this today. I have started to relist some items using the simple delivery option and I am choosing the correct postage option for the buyer to pay. However, when I go to view my active listings list ...

2nd Class large letter

Anyone know why Ebay has reduced the cost for 2nd clas large letter up to 250G from £2.10 to £2 (Royal Mail havent reduced the cost of a stamp).

Listing error unknown

Unknown error message comes up after uploading pictures and I can't proceed, it places the listing in drafts, what's happening?

Simple Delivery not viable-too expensive

As Simple Delivery is so expensive, there is an option at the moment to use the Advanced tab, to get back to the old system. When that disappears, you will have to use Royal Mail Online etc, outside of Ebay to get an economical postage .

sold item sent via royal mail but the buyer had requested evri

I have posted my sold item via Royal Mail but the buyer had requested the item to be sent by evri,

Shipping

Hi!I am in the Uk and I need to buy something from a US company who won’t ship to the UK. I have found a freight forwarder and have an address in the US but when I try to add this address to my eBay list of addresses it doesn’t like the fact that it’...

Tracking with parcel force 24

Hi all, looking for some advice.I purchased an item on eBay last Friday and was given a parcelforce tracking number. However when I try to track the parcel, it tells me there have been no updates since the parcel was first sent three days ago. Does p...

BPF Discrepancy (Seller/Buyer Difference)

Hi. Has anyone had this happen with their listing prices? I did a check on my listings to see what the end customer sees. There's a clear difference in what eBay tells me is the value of the Buyer Protection Fee to what the customer sees. I normally ...

Increased Royal Mail postage rates don't show on existing items for sale

Took a small (under 100g) envelope to post office this morning, stamped up with 85 p of stamps (2nd class) - told rates had increased from today - now 87 penceHad a look at a number of items on EBay for sale - all still show 85 pence - do you think t...

Can't cancel an overpriced Ebay Label for a DVD - (750g bleep?)

What *bleep* came up with this as a solution to just being able to select your own post or cancel and label; Buyer to repurchase - wtaf? I’ve already generated the prepaid label and one of the addresses is wrong. What can I do?If the buyer’s address ...

posting items without using the printed label

I have paid and posted an item myself without using the prepaid label. The item has been delivered and the buyer has left feedback. Please could you tell me how I can mark as dispatched and get the funds released ? Thanks

Access to sales statements between 2019 and 2023

I have been asked by the HMRC for details of my sales between my starting to sell in 2019 till April 2923. Can anyone tell me how to go about getting this information?Ive tried scrolling back on the payments page but it only takes me back two years.

customers baskets

How can i tell if my Ebay site allows the customer to add another item to their basket from my site?

Deleting a listing that has ended due to a violation

Hi, can anyone tell me how I can delete a listing that has been ended due to a possible violation. ? I have ended it but it is still showing up, I need to delete it now.

Listing

Hi, Can somebody help me with my listing, please! I listed a product, but the app doesn't show "buy it now", only "add to watchlist". It looks like you can't buy it in the app.Why?

Postage

Do not understand this simple postage system! I sell knitting patterns and I'm listing with £1.60 postage yet customers are paying £2.20 for tracked. Is this an issue with ebay? Do all items have to be tracked now? If so no one is going to want to pa...

selling an item

i sold a lawn mower and a buyer offered £140.00. this i accepted why am I only getting £133.00 when selling is supposed to be free

Marking an item as despatched

I have already posted an item and do not want to print a postage label but cannot mark it a sdespatched

Postage monies not received

Why am I not receiving my postage monies as charged to UK buyers, seem to be ebay collected plus vat?

Resolved! auto-relist

hi if I set my items to auto-relist (auction) do they come out of my 300 each time it gets relisted? When it was 1000 free it doesn't seem to matter but with just 300 I have to be careful thanks for your time

Setting postage weights on existing listings

Hi all,I am selling my pin badge collection and have quite a few listed.All are sub £10 and all are sub 100gI offer free 2nd class large letter postage and if multiples are purchased I refund the £1.55 postal element of each subsequent purchase.I und...

My listing not showing in search

Does anyone have any ideas why some of my listings don’t come up in a search? I had some sterling silver spoons listed on auction which didn’t show on search, distance nearest first. They were on a 7 day auction with 3 days left. I also have a Christ...

GSPR & EU Representatives

Has anyone had any success inn appointing an EU representative? Also have there been any other updates? I cannot seem to find any and thought there would be something by now. TIA

Combined three orders in to one parcel but then not going to get paid for two items

A buyer bought three items from me so I combined all items in to one box and posted them. I had to buy a Royal Mail label in order to get the appropriate level of insurance however as the other two items have a buyer paid label with them and there is...

Getting disillusioned with eBay ... why item in Manchester sends Seller Offer written in Russian?

Hi All, It's been a while since I asked the Community anything, but here goes ...Things are just getting too complex .... been with eBay for years and have felt (fairly) safe doing so, until now. Why? Because I am not sure who I'm dealing with anymor...

Problem with returning a shipment

I have the following problem with returning a shipment to the buyer: The courier company is required to provide a contact phone number and email address for the recipient, but I only have an address. Without this additional information, the shipment ...

I can’t submit a bid the seller has agreed over messages but I’m getting technical error 3013

Please help, I can’t submit an offer for an item that the seller has ageeed on a price in messages as it says technical issue 3013 when trying to make an offer

policy violation

hii had a policy violation against one of my items. I removed the word which seemed to be the issue but my item is still hidden and when i go into my account to look through the information i cannot hit any tabs as it seems to be locked. I cannot see...

I bought an item in October last year and it stopped working after about 3 months

I bought an item in October last year and it stopped working around end of Feb this year. I contacted the seller on the 13th of March and explained this and had no response, and again on the 17 and 18th of March with no response. Ebay seem not to cov...

Resolved! Legal action

Anyone have a UK address I can send a CCJ to for Ebay, money paid, goods not received, Ebay completely unhelpful, I keep get generic responses despite being promised the issue would be passed up the chain to a more senior agent.

Postage confusing…

I recently made 2 sales and posted via Royal Mail, not realising that eBay had set EVRI as the dispatchers on my account.although they have both been delivered and positive feedback left for me, eBay don’t recognise as delivered and are withholding f...

Coins have been delivered i have done feedback but will not let me delete now on my samsung phone

Coins have been delivered I have left feedback but will not delete from purchases says system error this is on my phone

Arranging collection of an item I have sold

Hi I am unable to send my full address to a buyer of a large item I have sold that needs to be collected later today. How do I resolve this?

EBAY TRYING TO TAKE MONEY FROM MY ACCOUNT

Hi everyone iv been receiving alerts from my bank saying , eBay commerce limited have been TRYING TO TAKE LARGE AMOUNTS OF MONEY FROM MY ACCOUNT???? And eBay wonders why I won’t update my bank account details WHEN EBAY IS ACTUALLY TRYING TO SCAM ME W...

How can one verify their age without a credit card.?

How can one verify their age without a credit card. I have always used a debit card to buy tools such as chisels but now there seems to be a verification process that I cannot complete. Suggestions?

INCORRECT COUNTRY PAGE

Somehow I am stuck with a United Kingdom Search page. I am in USA and cannot figure out how it was switched. How do I get back to USA EBAY

fraud

ebay are abusing , the sellers , on the auction side they allow , any one to bid , at the last minute to win the bid ,. Then allow the last bidder to cancel the bid . which happens all the time , The sellers only has 3 options , i cant be the only he...

Selling the same item

I bought some car cleaning products from a seller and got a good deal unfortunately he put everything in a box without packaging numerous bottles spilled there contents seller failed to accept responsibility for his actions I left negative feedback a...

postage labels

Please help me I am 65yrs old and write labels out take to my local post office and pay the costs to Royal Mail. Now when 2 people bought something tonite their address is not shown for me to do this and I do not have a printer or I fone. I am at my ...

Item not received and seller not replying

Hi, I bought a book last year in November 2024. The delivery kept getting changed, which was very annoying but I kept waiting. I paid £7 something for this book so it kept slipping my mind but then I genuinely wanted to read this book. I STILL haven’...

Hi is anyone else finding it impossible to list any sort of motor vehicle

Bad sellers

How do you report a seller? EBay has changed so much its not good. Brought a product today now seller says not sending.....and I can't find how to get ebay to step in