Member To Member Support

no rights as a seller

i have opened this topic again, As a seller you have no rights what so ever, i sold a camera it was it nice condition, fully working, i took loads of photos of the camera to include every angle, when the buyer received it a few days later he/she star...

Wrong weight on listing

Hi, I’ve sold an item with free postage via Simplified Postage. Items weighs more than 2kg. Can I adjust weight, pay extra cost then print label?many thanks

Royal Mail didn't accept the QR code I had copied on my phone

The return has been agreed with the seller (a mobile phone for £59). But when my partner went to Royal Mail, and showed the QR code on my fone through a typical QR app, the clerk didn't accept it. And told her to go away and find out from Ebay. BUT d...

seller requests a video of item to check malfunction, but needs my personal email to send it

Advice please, seller requests I send a video of malfunctioning item-probably to check that I am using it properly? Happy to do do but they need my personal email so I can send it, not happy about communications outside of Ebay. What should I do ?

VaT on a second hand motor spare worth £60

Hello All, I've bought a used spare part for my motorbike valued at just over £60. Ebay has charged me VAT. The seller and I are both in the UK as is the item . They also added a Buyer Protection fee! How do I raise a request with EBay to get the VaT...

where.......!!!!! is item located...........

noticed on items i,m looking at it say 30 miles away or 60 miles awaywhy have,nt we got the name anymore like st austell or ormskirk

Returns -

I needed to return 2 items to a seller who agreed they could be sent in one parcel, as they were sent to me. However, in order to instigate a return I had to opt for postage labels for each one. I only used one label so don't want to be charged for b...

Why can't I a specific category to my existing listing on Motors ?

I have an existing Motors Classified listing and would like to add another category. The category I wish to add is Motors > Cars, Motorcycles & Vehicles > Classic Cars > BMW [which exists] but it does not offer me anything under the Motors > Cars, Mo...

Collection

I'm having a problem getting an address to collect an item I've brought, been given a post code but nothing else, no name number or road

How do I increase the postage AFTER a sale

I am quite prepared to add an amount tas the package is bigger than expected... how can I do this to an existing sale with a tracking number generated?

Global Shipping Programme on UK private account Hi all, I have just had an order on my private UK ac

Hi all, I have just had an order on my private UK account to be shipped to Norway. I am enrolled in The global Shipping Programme and have Simple Delivery option for all my UK sales. When I check help it states to just select "send to UK Shipping Cen...

Block my account

do you think I would call ebay up if this account was blocked no I am only doing this because this account is active. I do not want to be a member of ebay what part of that to they not get. God sakes

Tracking

Hi I need some help so ive sent a item today ive paid extra myself so they get it next working day but simple delivery as added tracking number on and I can't find anywhere to edit and put the correct tracking number in?

eBay asking for an unreasonable amount of banking information to link account?

Our company has several different eBay accounts covering different branches of our business - for the most recent one we've created they seem to be asking for an obscene level of detail that is bordering on suspicious. It's wanted us to log in to onl...

How can a buyer or seller manually change the delivery status?

I printed an EVRI delivery note but the EVRI locker kept coming up with issues. I ended up posting myself through DHL which the buyer has confirmed over message as being delivered and he is happy but neither of us can see anywhere how we can override...

Hide purchase

How do I hide a purchase?

Changing from Postage to collection after sale

Hi all, I have recently sold some items and the buyer paid for postage and then decided to collect the item. how can I switch this or do I just have to wait for the fund to become available?

Received delayed item after refund issued- how do I pay seller

About 8 weeks ago I ordered an item which seller despatched via Evri. When the item didn't arrive I contacted Evri and, after searching they concluded the item was lost somewhere in their system.Accordingly I communicated this to the seller, who had ...

Buyers Asking For Totals But eBay Won't allow me to reply

Hi, Can anybody advise what to do as I have a notice that some buyers have requested a total amount but because eBay is doing the postage it won't let me send an invoice. Should I just message them or would eBay automatically answer these queries for...

Sellers account has been deleted before item was dispatched. How do I get a refund?

I bought a mobile phone but received an email from eBay to say they have deleted the service account and if my item has not arrived for a refund. on which menu item do I do this as the item is not showing up in my recently purchased orders

Cheated by two buyers in tandem

I have just been cheated by two buyers operating together and ought to flag the way they did it up for everyone. I put a silver trophy up for sale and in the last two days began to see bids from two buyers. They escalated from £40 up to £65 in 5 jump...

bleep place to shop.

Just paid £40.05 For a phone that doesn't work. All Ebay can do is tell me the seller can keep my money. And I can keep their *bleep* phone. No support from Ebay whatsoever. Avoid Ebay end of. Ive googled phone numbers for Ebay in the uk Phone them y...

Late posting defect removal

I've had a number of orders, all sent on time but have not been flagged as posted by ebay. Some of these were delivered on time and some late. I have just received a defect for one and had my appeal refused. I then spoke to an agent and sent in the c...

Postage

Hi, i have a bike to sell on Ebay, value is around a £1000. I'm trying to sort the postage (which is a nightmare) but how do i know what the service (Parcelforce 48 large items with compensation) is going to cost me and also how much compensation is ...

Account suspended

My account is suspended permanently due to below standard level so now what should I do? Any advice or help me to get my account back thank you

Fake Accounts

I purchased a Sisley eye cream, was fake, sent back but address fake so it came back. The seller closed page. Several new accounts have popped up exact photos, some already have negative feedback stating fake goods. They can contain harmful substance...

Discrepancy between eBay desktop and eBay mobile app

Hi, Just wondering if anyone else is facing or has faced the same issue as me. When I view my shop on a computer/laptop its shows all of my 204 products. However, when I or anyone else views my shop on mobile through the eBay app, it says I only have...

Hi im trying to list something as ive done a million times. I get to the end then it says error

Im trying to list something and when i click to post the ad it says error and i need to complete seller registration??? My profile has been complete since 2017. And ive posted a million things. But now i cant

my parcel has been given to another person at parcel shop

My parcel was dropped off at parcel shop and then given out to another person of the same surname - they think. Nobody has returned it and parcel shop does not seem to care - any ideas please . I have e-mailed Evri but no reply as yet.

Parcel size

I’m putting an item on that is longer than the medium parcel size offered on simple postage it doesn’t give any option for a larger parcel

Seller's available funds

MY MISTAKE - I WAS NEVER MUCH GOOD AT MATHS - THE AVAILABLE FUNDS ARE CORRECT - MY APOLOGIES TO E-BAY AND THE YOUNG LADY I SPOKE WITH TODAY. I have just spent the last 15 minutes chatting to a very nice young lady at e-bay customer services but think...

Simple Delivery setting incorrect postage for small item

I'm trying to list a small 50g item 15x15cm and 4mm thick, this can be posted as a small letter, but for the life of me I can't change the simple delivery option from a 1kg large letter at £2.70.Anybody got any ideas

How does a seller control the postage cost

Ebay seems to have taken over the postage process now with their costs. How can a buyer overide the ebay cost and put their own value in and buy the postage themselves. The Ebay value takes no account of package costs or the cost of taking a package ...

Selling all but dried up.

I've sold hundreds of items over the years but recently nothing has been selling.Seems to be since the "free" listing came into place.Do we now need to pay to "promote" our items?Has anyone else experienced this?

Buyer didn’t pay. Now I’ve got a suspended account

Hello. I sold a car and the buyer didn’t pay. He made all the contact and arrangements for collection but the day of collecting he ignored every message. Now EBay have blocked my account for non payment of listing fees. The guy never paid so should I...

Wont return item.

I sold a an item, when the buyer received it, and cancelled the order for what ever reason, Ebay refunded them and they are now not sending my items back. I need help getting in touch with eBay?

Postage label

I actually dont have that parcel with me I'm gonna get it delivered straight to the buyer so I actually don't need that postal label so is there any way that I cannot pay the extra money for it please

Returning A Hazadouse Product

How do I return this Lead Acid Battery that is effectively Dead

I've put the wrong simple label on two parcels

On Thursday I went to the post office with a large letter and a medium parcel. Stupidly, they had the wrong labels applied: the large letter was on the medium parcel and the medium one was on the large letter. Fortunately, the post office system was ...

Bought an item says it is delivered but wasn't contacted seller through eBay date delivery was befo

Bought item says delivered but wasn't date of delivery was 1 day before I bought it

Simple delivery

I am getting conflicting advice as to whetherw I can use my Post Office Drop & Go account with Simple Delivery. I deposit funds into my account, label them and drop them into the post office with the completed mandate stating service required etc, wi...

Suspended account

Hi guys, Did anyone of you ever experienced permanent suspension of an account without explanation or any reason for? I opened a business account which is not that I am sending this message from and got it suspended in a day. I can’t contact with any...

Payment

Hi my payment say it is on hold despite checking the tracking which say the item was delivered 1 day after it was sold. I have also checked my feedback and the buyer has left good feedback for me. Why is my funds not being released??

Buyers own courier. What is the verification procedure?

Buyer is sending their own courier. In that case how does the collect in person system work?

International visibility tick box not appearing

Hello all, I'm in the UK and I've just decided to try listing some of my items internationally. Some of my items have a tick box near the bottom of the listing form which says: "Display your listing on eBay US and Canada site" But not all of my listi...

Postage.....

Is there a cheaper way of posting smaller and lighter items out to customers. The cheapest i can find is via Evri at £2.94. I have several items that are small and a lot lighter in weight but will not sell them cos of the postal charges.............t...

Royal Mail Click and Drop doesn't work 19.07

HiRoyal Mail click and drop service doesn't work.Website is not loading. Anyone has the same problem?

how to make a new ebay label after expiry date

I have an issue with make a new QR cod after expiry date.

Mark item as collected

Can anybody help?I sold an item as Collection Only. The buyer paid and then took the item but didn't have a code.I have tried to mark the item as collected in the Seller Hub but in the drop down menu there seems to be no option to mark it. My funds w...

Simple delivery

I post all my items by printing off a label at home and simply drop the parcel in the letter box just down the road from me. I never use tracking or any sort of special delivery. I have not had any problem with this for the last 20 years. Now ebay se...

Feedback

Am I the only person to get really annoyed when I'm "reminded" to leave feedback for an item that hasn't even arrived yet???

Bad seller

I purchased a cat feeder that has become faulty , it is only used for holidays so is nearly brand new. it is outside ebays 30day refund guarantee and the seller has not replied to my message to them. I cannot leave feedback as its outside the 60 days...

Marking somthing as dispatched.

Ive recently sold somthing on ebay but was unable to post as Royal Mail had issues and there were no services available. It was like this for a couple of days. I had to buy my own postage lable outside of ebay as the shipping time was already behind ...

No postage sticker

Seller purchased an item it won't give me a postage sticker as is saying the address has something missing,the buyer has sent me her address but Im sure I wo t get payment as the delivery won't be registered with ebay

Pre paid label advice.

Hi, have just sold an item that when packing I realise is thicker than expected and so is now a parcel not a large letter. The buyer has paid me for a lower amount (my fault I know) but now don't know how to proceed.I put some extra stamps on the pac...

Unable To Make An Offer

Hi, lately I find that I cannot place a bid offer when "Make An Offer" on an item is advertised....all I get is after submitting an offer to the seller is "Page Not Found", my account has no restrictions according to eBay plus I enjoy 100% feedback o...

I have 3 bids currently,if I win the first one,I will buy it, what happens if I win other bids after

I have 3 bids currently,if I win the first one,I will buy it, what happens if I win other bids after a few days.will I have to pay? Thanks

Resolved! buying

bought an item then seller tells me item is not working do i want to cancel i said cancel order then he marks item as sent without tracking and he will not respond to m

EBay hasn’t supplied barcode for click & collect

Hello community. I’ve used eBay for over 20 years, never have I had to ask a question on a forum because eBay is impossible to contact directly. anyway, I’ve ordered a load of items to be delivered to a click & collect location but one of these items...

Simple Delivery / Channel Islands

I sold items to a buyer in the Channel Island. Unfortunately the buyer cannot finish the transaction as Simple Delivery does not appear to include the Channel Islands in any way, shape or form.We are all aware of our all-new inability to access 'Sold...

Golf cover

Seller has not responded to postage to china to expensives have asked for UK address which it was sent from still no response. Regards William Barnett.

Selling

I was temporarily restricted due to an error and had 300 adverts removed they are over 60 days is there anyway of getting them back

Edit coupons no longer availabe

I have been trying to add items to a coupon for a couple of weeks.Every time I select "Edit" I get a screen that says "It’s not you. It’s us."At least eBay is admitting they have some programming issues. But, 2 weeks without a solution is too long.Fi...

Unable to Add While Promoting Product Listing

Hello,I am trying to promote my product listing, but I do not see the option to add or update ADVERTISING. The listing is active, but I am unable to proceed with promotion due to this issue. Please let me know how I can fix this or if there is someth...

Why can't I change the postal charges when I'm selling on eBay please.

Why can't I change the postal charges when I'm selling on eBay

SIMPLE??? Delivery

The brain dead MORONS at ebay must be "simple" to come up with a STUPID idea like SIMPLETON delivery!How do I offer delivery, when SIMPLETON delivery won't offer me options for my parcel size or weight. ebay = OBSCENLY STUPID! I am closing my account...

Limited size allowed for posting.

When I list an item why does ebay not give me the option of selecting a delivery that can accept items that are 1 metre long?

Payout delay after Restriction.

When will my payout be released from eBay? It was restricted 1.5 months ago

Froude

Today I didn't buy anything but three security codes came to my mobile by message.

Prepaid postage label

HiI've sold an item and the buyer has chosen to use a prepaid label rather than my postage option but the postage cost is being deducted from my funds. When I receive the funds will I receive the correct amount?Thanks

Yodel large parcel

Just been to drop my yodel parcel after having to pay for the label on ebay even though customer has already paid!They refused it saying its too large as overnight 60cms. I paid for large up to 130cms. They say has to be pick up ebay not giving that ...

Preorder item

Preordered item 4/12/24 to date no item received after numerous attemps to contact seller, ebay saying cant help as out of 30 day,period. Sellers print sugests that there might be a wait yet no release date supplied as seller says manufacturers somet...

Defrauded by a buyer

Soul of chogokin gx and the other one is the same

I’ve been Scammed please help

Hello - I need some help I have been trying to buy a bike for my son - I sent an offer which was accepted to a seller I tried to pick up the bike up but the person said it was not ready they were to going to bike shop for some work on it etc obviousl...

Non payment of items

Hi thereI listed an item where the buyer didn't pay. I relisted the same item and again it sold but the but no payment. I checked their details afterwards and ut appears they'd only been on ebay for a few days. Is there anything I can do as its takin...

Package stuck in consolidation centre

Recently ordered a package from the US to the UK and it said it should be here by tomorrow. Ordered this package on 7th July and it’s 20th right. Was getting updates about it everyday but suddenly on 11th July when it said “arrived at consolidation c...

Simple delivery is awful. How can I sell items without using it?

Can someone take me through the process of listing an item ( clothing in my case), and NOT using the simple delivery system? Thanks in advance

I never received my parcel, eBay tracking said it was delivered and eBay say they won't r

I ordered an eye mask from eBay. I was staying with friends for 10 days so asked for the product to be sent to their address (note: they get deliveries all the time and there is a safe place for deliveries if no-one is in). eBay tracking showed it ha...

e got problems listing items on ebay? Not been able to list anything for sale for two days now.

My ebay seller tool is not working, been down for days now?

Review

I want to leave a video review for an item I bought. But I can't seem to do it

The New Postal Rates Simple Delivery

I always use Royal Mail Track 48 but simple delivery rates are too low, so I'm out of pocket all the time.How can I change the postal rate myself ? simple delivery are setting £3:38 for small parcel up to 2kg. Well Royal mail basic standard rate is £...

eBay Please STOP misleading sellers with an offer that includes YOUR fee to the buyer.

If I am told a buyer has made an offer that inlcudes your Buyer Protection Fee then it is clearly NOT an offer to me - thats not rocket science, why wont you change this stupid system you have implemented. Buyers still dont get that when they make an...

Is Global Shipping Programme to USA still suspended?

Just had a potential buyer from the USA making an offer on one of my items. I replied explaining that GSP was suspended. However the fact that this buyer was able to make an offer leaves me uncertain as to the current status of GSP to the USA. Advice...

Refund or not?

The buyer bought the item and wanted to get a refund almost 2 months later. Within this time period the bags condition has significantly worsened and is no longer resellable. As a seller, am I in the wrong to say that a return should not be accepted?

How to sort a selling policy violation

printing labels

About to try and print my 1st Label and wondered what happens if the printer jams or runs out of ink , can i reprint the label ?

Simple Delivery costing sellers money

There is no Post Office within 5 miles of here and as a result I have to get the postie to collect packages. I lose 30p on every item I sell. eBay suggests I put 30p on every item I want to sell but 30p on the items I sell is usually enough to put po...

Im trying to sell a railway coach thats 1.2 metres long, this simple postage mallarky only says 61cm

Im trying to sell a railway coach thats 1.2 metres long, this simple postage mallarky only says 61cm, i cant see any options lol ,any ideas ?

Annoyed

I sold 3 bikinis but forgot to put the tops in. Buyer opened a return. I called her as her number was on the address. She said she still wanted them so I posted the tops recorded delivery. She recieved them. I asked her to close the return several ti...

User

Purchased a bracelet back in November. After a few .months I realised that the item was totally fake. After contacting the seller , I was promised a refund that was over a month ago and still no refund. Now I am £136 out of pocket. The reason for the...

Global Shipping Programe

I having problems with third party postal service that'll are involved in the eBay Global Shipping Programe.Basically Evri are leaving by parcel on the doorstep in plain sight of all the street.I have contacted eBay for the second time, but it seems ...

Agent to call not available

Ebay have sent me a request to refund because buyer doesn’t like item.That’s fine my listing says no returns but ebay recommends I do.Im not going to.Buyer contacted me previously asking me to refund because customs won’t let item through because of ...

How to do I mark an item as delivered?

Hello community - am fairly new to selling on ebay and struggling a bitWas selling something for collection only - the buyer sent a courier to collect the item. But they didn't have a QR code or 6 digit code. Q - How do I mark it as collected?Saw var...

Collect My Item

I have accidentally opted to have an item I bought posted to me. How do I change this to collect?

Was charged VAT! I'm a UK buyer and the seller is UK.. used physical items.

I've just noticed I've been charged 20% VAT for buying used camera equipment, a used DVD, etc. Nothing digital... Has happened with the last 5 purchases. I thought the price shown even if outside the Uk includes VAT (unless over a certain amount whic...

Listen to your members

I think it is time ebay LISTEN to it's members and stop trying to force their simple postage down our throats.I like a thousands more have dealt with our own postage for years and where very happy with it . But now you are forcing everyone to your ne...

penny test

i am trying to set up a new bank account for payouts, ebay have sent the penny test but i don't know to return it to complete the verification

The label generated for the item I am selling is for a smaller package

An automatic Ervin QR has been generated but it is for package smaller than the one I am sending.

Large parcels not meeting Simple Despatch Criteria

The restrictions of Simple Dispatch are currently forcing me to set up two listings for a set of books because all the books in one listing would weigh more than allowed. Half the books in one listing and the remainder in a second listing.Parcelforce...

Can anyone tell me why this keeps happening when trting to list my card please?

Resolved! Clarification on Buyer-Initiated Cancellation and Refund Handling

I recently sold an item and the buyer has requested a cancellation. The payment shows as received, but the funds are still on hold and won't be released to me until after delivery. Before I proceed with accepting the cancellation, I’d like confirmati...

Unresponsive seller and no delivery

I ordered a phone but the seller hasn’t posted the item, has missed the delivery estimate and is not responding to any correspondence. EBay is beyond unhelpful. All I want is my money returned under the eBay guarantee but I’m getting nowhere. Any adv...

Posting item with simply postage over 61cm

Hi I have just got out my item and it is over 61cm how can I buy the correct size label as it has simply delivery and this will not work as too big

Refund reversed

I issued a refund for an item delivered late on the advice of EVRI however it was delivered 2 weeks later . Can I issue an invoice to the buyer? Thanks .

Resolved! Item Too Large For Simple Delivery

Hi Guys, I listed an item about 18 months ago, and it has just sold My problem is since listing eBay has introduced Simple Delivery. I guess my problem as I never noticed, but on packing I discovered package is over maximum size for this (8kg - 87cm ...

Refund not received

Hello, the seller cancelled the order and it is indicated that the order was refunded but I have not received the refund ten days later.PayPal says I cannot raise a dispute under this type of order and refers me back to eBay. Advise on how this is do...

Postage.

How can the carrier be changed on a purchased item?

Making an offer

I would like to make an offer on an item . However I must list the payment option should I be successful. I am looking to utilise PayPal pay in 3 however the option is only PayPal. Therefore if my bid is accepted it will deduct the whole value and I ...

Return policy

Would I be correct the options given to me by eBay for duration of accepting returns ie. 14 days is a pointless option that is over ruled by eBay’s money back guarantee which in all fairness is incorrect as it actually is eBay’s TAKE money back guara...

Do watchers get a notification of a price drop?

Do watchers get a notification when I revise a listing and drop the price?

Drafts

I have been unable to post a new listing without first saving it as a draft. It simply won't complete. I wonder if anyone else is experiencing the same?

Delivered item instead of posting - buyer lived quite close

How/ who do I contact to fix my listing. I sold an item and was about to go to the post office. When I realised his address was very close. I was happy to deliver it myself. So I was wondering if there is a way to update the listing to collection (co...

Short term pause on account

How can I take a break without closing my account, for about 2 weeks and then pick up as normal after the break

Posting parcels

My lap top is new and in compatible with my printer so up until yesterday it was still not a problem because three options were given one oh which was to email the label to someone else which I did. Emailing to my husbands lap top and printing from t...

"Get £10.00 off when you purchase in our app!" popup annoyance

This popup appears every time I search to buy. I don't have a smartphone so this is just annoying and I can't find a way to turn it off. Any ideas? Tia

Still saying not dispatched

I sold an item and unfortunately selected the postage option which I couldn’t adhere to as couldn’t wait in for the parcel to be collected. I sent it from the post office and it has arrived but on my account it’s still saying not dispatched

Evri Label

I accidentally downloaded the Evri QR label but didn’t use it. I noticed the email said it cost £2.94. Will I be able to get a refund? Thank you

please help figure this out: balance different to what i earned

i sold an item for £7.25 it’s been delivered but my balance is only £5.70?? why has ebay taken the postage off of me when the buyer paid it. i went onto the breakdown section and overall the buyer paid £9.81 ( £1.01 B.P.F and £1.55 for postage ) whic...

Refund for buyer who has taken item abroad

Hello! I wonder if anyone can give some advice. I sold a nice vintage 1980s dress to a buyer, and used the eBay postage system to send it to an address in the UK. At the time I noted that the buyer was from Bulgaria and the address was a forwarding c...

Changing automated simple delivery on live buy it now

Im selling an expensive vinyl. I had it on high postage for the insurance and cost of high end packaging to protect it. Ebay has changed the delivery cost to much,much less on simple delivery. It wont let me change it back as its a live buy it now. D...

Title

My listing titles are mostly in black but sometimes they are in red. anyone know what that means ?

Purchase

I’m trying to buy a saw . I don’t have a credit card to verify my age

Returning an item for the first time

I am wanting to return an item for the first time. The seller has accepted the return and also accepts free returns. There is no button to PRINT RETURN LABEL. There is an address (In China) for me to send it back to. How can I achieve a free return? ...

Bought off eBay Uk and item delivered to Greece BUT I need to return it?

I bought an electric stapler for doing a small upholstering job. I bought it through EBay Uk and it arrived safely. However it is too heavy; it is a massive, viscious tool that is simply too big and heavy for me. I am 70 with arthritic hands and it i...

delivery attempted twice, return started then cancelled , payment dispute

customer ordered product, them went away , courier tried to deliver twice , with tracking and photos showing this , customer has not paid for return , so seller will have to pay a charge for return , if ever comes back customer then opens a return , ...

Problems

me and my customer agreed on re listing the item and he would purchase it again but the app shows the item is on the shipping process but I did ship it out yet . I can't cancel the order . what should I do

Just started as a seller.. Had an email to say my bank account couldn't be linked but no idea how to

Hello. First time listing as a seller Set up my bank details and listed items . All seem ok but now received an email to say My bank account couldn't be linked. When I tap on "link here" nothing happens

Account balance

Hi there my balance is showing £4.74 but should be showing £8.92 why is this.

Delivered wrong slipcover and I don’t want it.

I got the ordered slipcover and the color was different. I don’t want it. Please proceed my refund.

Item delivered funds on hold still

I sent a item & it’s been delivered I have proof of delivery from evri but I entered wrong tracking number so funds still on hold. Item was delivered to a shipping address in London I’ve contacted buyer & he’s bought it from a eBay account in Africa ...

Opt Out of Simple Delivery

HelloHow do I Opt Out of Simple Delivery please, or Custom Postage? I can't find anywhere on my listing page which gives me this option. I am selling postcards and small items under 100g and have always used ordinary letter post which is 87p but I am...

Resolved! Return request

Hello helpful people. I'm in need your advise again.I've been doing some research on a return request someone has opened for a CD they bought off me and would like to make sure the terms haven't changed in the last 5 months (which is where I'm gettin...

VAT Information

Hi After many years only buying on eBay I finally decided to sell something but have been prevented by a message that says my VAT information is invalid or missing. Now I'm registered as an individual and not a business. I haven't sold anything for y...

Poor Simple delivery options,

The only options Ebay is offering is Royal Mail and Evri, There is no Evri drop off points anywhere near where I stay , the nearest is 7 miles away, The is a very good Yodel drop of station , but Ebay insist on Evri,Does anyone else have a solution t...

Change phone

Not receiving security sms for code to verify?

double deduction of shipping costs

Hi, why was the shipping fee deducted from my balance if I paid for the shipping separately from my PayPal???

Tracking Numbers not showing

I've just noticed that tracking numbers are not showing on any of my dispatched items. Yesterday I couldn't buy a label and now this. Any ideas. Thanks

Resolved! Seller protection with Simple Delivery - How much maximum?

What is the maximum amount for insurance for a package if it goes missing when using Simple Delivery?

Label printing

I prefer to print my own labels so the parcel is ready to go. However, when I purchased the postage from Royal Mail ( the old way), the label would print out a small size which fitted all parcels. Now with the Simple Delivery, the label prints out in...

Feed back

Had a buyer buy a item opened a retrun I pointed out the item wasn't even mine an they are trying to miss use for a free item. They soon closed the case I then get a threatening txt message I better give them a tyre for free of al get a bad feed back...

Policy violation, but I don't know how to find it

I have listed an item but eBay has not listed it because it is in violation of the policy. Unfortunately I don't know what's wrong with it so I can't amend it. I can't get in touch with eBay either to find out what it is it's just round and round in ...

print postage label greyed out

I chose the simple postage option from ebay and now I am unable to print a postage label.I have checked the address of the person I am sending to and it is correct.The "get prepaid label" is greyed out.Under delivery service, it says, "No shipping se...

Simple Delivery

How do I opt out of Simple Delivery of one listing with 170 variations? I can't find any way to amend postage or opt out. Surely I don't need to create this listing again. Was working fine until Thursday. I am happy what I sell is craft so how do i n...

Past Payments

Hi, how can I look back over the payments I’ve received over the last 6 months please? Thanks

This new postage system has to be the worst thig ever

I have been With ebay for over 20 years and I find that this new easy postage system is in my opinion one of the worst ideas, this may be great for some people but not all.i have a account with Evri set up with my parcel profiles and it works great, ...

Unable to speak to someone

Hi , this platform is a joke sorry does anyone have a full telephone number where I can call to report a seller who’s basically conned me ! It appears imnow reduced to scrambling on here as eBay are away ?! Absolutely appalling service

custom postage is back ……YIPPEE …. BUT

well one is getting surprises every day with changes to process - seems CUSTOM POSTAGE is back on a selected set of listings, as shown on another post - which is GREAT, and best for really low priced and ‘thin’ items BUT can’t select a ‘standard’ let...

Complaining to Ebay

Does anyone know how to make a complaint to Ebay

Wrong item sent

Ordered a car part and the seller sent the wrong part. I incurred fees from my mechanic for labour charges as they had taken the car part to fit the part only to realise the wrong part was sent. The seller is not looking to refund the labour costs.

Buyer Protection Fee change 17th July 2025

Today I spotted Buyer Protection Fee has changed again!Does eBay notify or warn buyers or sellers of when a change will happen?Is there a history of previous changes?From 17 July 2025, the Buyer Protection fee is calculated as:A flat fee of up to £0....

Buyers cancelling bids

In the past week I have had two potential buyers cancel bids with the excuse (sorry - reason) they have entered the wrong amount. eBay bidding rules state quite specifically this is only allowed if the bidder wishes to correct the amount, but neither...

Age verification

Hello community I have just bid on an antique set of silver butter knifes and have been asked for age verification.I went through the process and was asked for my credit card information.i entered the relevant information and received a message telli...

Ebay closing refund without consulting me

So I ordered some goods. Evri were the courier company who tried to deliver on a Saturday, were a business and were closed. They didn't even approach my gate. I have cctv footage of a driver in a car going into the coop staff carpark next door at the...

Resolved! reporting a buyer

Hi i reported a buyer for unfair comment in feedback and name calling in feedback on 26 June and heard nothing back from ebay. What do i do ?

Unpaid Deposit

Hi, I contacted the seller. We went to the address to have a look on the car. As soon as, we start the car, it made a noise in the engine. We told him we want the car but he must repair the car and eliminate that noise first. After a long conversatio...

Evri, omg, POOR beyond belief

Evri needs to disappear in a puff of smoke. God awful company, with no redeeming features.

Team accsess

cant see the add user option on my screen

So Simple Delivery is the only option, and it's down due to Royal Mail being Hacked.

Simple Delivery is the only option, and it's down due to Royal Mail being Hacked. So what are ebay doing about it, I cant take items to the post office this morning as I cant access the address, I won't use Evir as they have lost or delayed every ite...

Payments on eBay balance

eBay has said the order has been completed and funds are available in eBay balance however it isn’t?

Resolved! Automatically enrolled into Global Shipping Programme with no way to opt out

I'm a private seller based in the UK and I don't ship internationally.I've just received an email from eBay saying 'We’ve opted you into the Global Shipping Programme.' 'In approximately 2-3 days, your eligible listings will display international pos...

Combining postage under new postage arrangements

I have sold three heavy items to one buyer and want to package them together and send them so that I only pay one postage fee. eBay says that I can't combine the items, and there is no facility to send an amended invoice. This seems connected with th...

Royal Mail seems to be down. I cant purchase labels

It says there is an issue and to come back later. I wanted to make the 12 o'clock collection. Not looking good Anyone know whats happened?

age

Hi I am trying to buy a hedge cutter and it keeps ask my for credit card details to verify my age i am 73 years old and dont have a credit card is there any other way to get the product

No postage service available

I'm trying to get my qr code label . And I'm getting a message . No postage service available. Any one know what's going on .

QR Codes not downloading

Hi all.Is anyone else having problems downloading QR Codes? I had 6 parcels to post this morning, but can't download any of them! It happened the other day with one parcel, and I had a right game to get hold of ebay then an even bigger nightmare to s...

Payments on hold

My payments are on hold and eBay is asking me to put all tracking numbers. but I have used simple delivery which means all tracking numbers are included. and all parcels have been delivered aswell but my payments are still on hold.

No promote feature

Does anyone know why I cannot use the promote feature on my new account? My partner also has a relatively new account also and the promote feature was available from the start on their account, so I don't understand why I don't have it.

Please be aware that Royal Mail is experiencing issues at the moment. We apologise for any inconveni

Please be aware that Royal Mail is experiencing issues at the moment. We apologise for any inconvenience and if affected, ask that you try again later.for past 24 hours

Selling on eBay motors

Why am I unable to sell on eBay motorsmy listing will not list?

Postage labels

I couldn’t print postage label from last night. Anyone can help me out?

Postage label issue

anyone else having this issue this morning? Unsure how to resolve it

Unable to generate a pre paid postage label due to problems with Royal Mail according to eBay

Unable to generate a pre paid postage label due to problems with Royal Mail according to eBay.Anybody else experienced this and how did you resolve it, as I'm unable to get any sense out of the auto Q + A stupid system?''Please be aware that Royal Ma...

Resolved! Opt out of global shipping and smart post

hello how do i opt out of global shipping and smart post, I want to be in control of what i am selling and to whom and how i post not eBay i have only had issue with post since eBay and RM now control post, i would like the freedom to choose. Thank y...

Can't get a QR code/prepaid label. Anyone else?

Click on "Get prepaid label and QR code"Get "It was not possible to generate the label. Something is wrong. Please try again later." What are my alternatives? How do I ship the item to keep ebay protection??

Item refunded due to being ineligible for customs importation you WILL NOT RECIEVE YOUR ITEM BACK

Now my item is magically listed for sale on ebay at this current moment, I followed all the steps to send it overseas to Australia, I jumped through all the hoops to make damn sure this wouldn't get rejected and it has with no actual explanation, no ...

Defective item

I received a defective tyre but seller not responding

Refunding postage for combined shipping.

Hi- my buyer has completed an order with two separate items and has paid two shipping charges. How do I refund postage without it coming from my item prices?

No delivery options on simple delivery

When I try to get my QR code to take to the post office the button marked get label is greyed out and no delivery options either please help many thanks.

Wrong tracking

Hi all I’ve sold an item and dispatched special delivery but entered the tracking number wrong. EBay says I’ll get paid after the item gets delivered. How can I prove it if the number doesn’t match, can I change the number in any way TIA

If the buyer admits the goods were viable, yet opened a return request, what are the sellers options

The buyer this morning messaged me to send her 6 more (the same as she has already received), admitting the original order were not broken in transit and were viable. As I won't be sending them for free I ignored her request. She has opened a returns...

Seller's user deleted, item not arrived in over a month

I bought a used nintendo switch game - super smash bros cartidge and case around a month and a bit ago and was estimated to come in a week. It hasnt came in over a month and I haven't really any options on the ebay app and page since the seller has a...

I payed the seller but I didn't collect my order .the seller know I didn't collected .I pressed a

I'm very sad I lost my money I payed the seller a lot of money for bracelet I pressed collected but I didn't ,I text her She said I'm on holiday and I can't talk to you because the connection and I couldn't contact her from 20 days ebay said I collec...

Simple delivery

I do not want to do simple delivery I’ve always just handwritten label and gone to post office end of and that’s what I want to do now I’m being forced to do simple delivery and QR codes I dont want to do that so now I got to stop selling on eBay as ...

Messed up!!!

I messed up and returned a refund to a customer without them returning the item first. Now I can't figure out how to print a return shipping label for the customer. HELP!!!

Sold item

I have sold an item and sent to the address given . The buyer has now contacted me to say the address is slightly wrong and the item has been returned to sender . What shall I do?

How do I make provision for an oversize item?

Post office largest size appears to be Medium parcel Up to 61 x 46 x 46 cm but my item will be slightly larger than that. How do I choose a mailing method?

Refund issue

Problems refund issue went in the bank came as declined payment the seller need to do something or what need to release it need help

Can't get money back from bank after fraud as ebay won't provide proof

Last month someone managed to hack into my account and purchase 13 download codes which were instantly redeemed via ebay messages. I noticed my phone going crazy showing that I was buying and having delivered all these items 'delivered' and the only ...

New eBay payout holds for sales

Is everyone having their payouts held until delivery confirmation? 14 years on eBay and zero issues and all of a sudden my payouts are being held. This is bloody ridiculous, all so eBay can compete with Vinted and the selling of *bleep*ty £2 second h...

Disgraceful Ebay Support and unable to send POST very clever

I have just spent all afternoon with AI Ebay then a helper who then just left me : It is so simple I accepted an offer It was paidI boxed I had no QR code so this is where the afternoon began over 2 hours ago Dispatched 7 x CORGI buses diecast models...

Getting postage label cost back for cancelled sale

Hi, I cancelled an sale because I had trouble with Simple Delivery. Buyer got refunded but I still haven't got the postage label cost refunded that came out of my funds. Please help.

No Contact Option

why is ebay contact failing today 18/07/2025 ? tried many times to get call back but keeps failing with "something went wrong message"

Refund

Hi there I bought a light for my car as a guest from eBay , I tried a couple of times to refund the light but I couldn’t, I send message for seller and I asked them to cancel the order and they didn’t , could you please tell me how can I refund that ...