COLLECT ITEM CONFIRMING COLLECTION

[rl6491]

I sold an item which was collected and mutual feed back left, but to confirm collection to ebay I need to put a code in , I cannot find where this buyers code is, any ideas? 

[redwick1]

The buyer gets it for when they collect. 

See the link on what ebay policy is for collection items

https://www.ebay.co.uk/help/selling/posting-items/setting-postage-options/local-collection?id=4181

You may be able to mark as Paid and Dispatched under Orders on your Ebay seller hub

[tressygirl]

Unortunately,  the option to mark as paid and dispatched (collected) is no longer available for collection items,  and that code is essential for proof that the item has been collected, @redwick1 

Send the buyer a polite message to look through their emails,  eBay messages or even in order details for the purchased item,  the 6 digit code must be there.  They can then send those figures to you,  for you to manually enter alongside the order details to the left of ...  Confirm Collection.

If they cannot or will not oblige,  you may have a 21 day wait for the payout to be released to you.

@rl6491 

[rl6491]

thank you for your reply but it does not appear to come under paid and
dispatched, what I do not understand is if Ebay give this code to the buyer
why would they think that the seller should know it, please dont get me
wrong I know that I am not the sharpest knife in the box but I cannot be
bothered to go searching for something that is not important I shall
remember for next time to not allow collection

[rl6491]

thankyou for your reply the buyer paid and I got the payout from Ebay, I
cannot be bothered to trouble the buyer as the deal has been completed and
feedback left so I will let it ride and make sure that I donot have a
collection option on any future listings

[tressygirl]

There is no paid and dispatched / collected option to select anymore, the only way to mark as collected is scanning or manually entering that collection code.

Others have also agreed that no code brought , means no item to be handed over.

It may be an idea if there are to be future collection items,  to make a very clear Note in the description box for the listing,  that on purchase and payment , it is essential to bring this collection code when collecting said item.

Personally, when the item is purchased,  I would also send a polite message to remind the buyer,  to bring this code with them.

It's a change that is not popular with sellers but a change when made by eBay,  is usually here to stay.

@rl6491