Member To Member Support

payment gone

payment gone through via paypal but not to seller, how do i contact ebay to resolve this

Purchased an item and it was incorrect

I purchased a router. Unfortunately it didn't work. I contact seller to return. He refused. I've tried to appeal with Ebay, however, all i get back is "case resolved". What can I do next?

How to sell and send items from Poland to users from eBay.co.uk

During verification at eBay.co.uk system ask my address in UK but I live in Poland and send my items from Poland.

I'v tried to call eBay regarding the ever growing number of people selling fake flower seeds but it's almost impossible to get hold of customer support to report this problem I think it's wrong that eBay doesn't do anything about this. I bought what ...

Sending very large item

I have a very big item to send to a buyer - it’s a pallet - eBay want me to get a label/QR code which is inappropriate. It needs to go by a specialist haulier - what do I do?

Unable to edit postage preferences when selling

eBay seems to no longer allow any choice with postal services. Why?

Unable to add Tracking Information

The server has been down all day as photo. Do we know when this will be fixed?

Postage

Hi all I sold an item and didn't realise the postage was wrong, this was a pre paid postage label from ebay. When I tried to post it I was told that the parcel is over the set weight limit. So I decided to pay out my own pocket obviously with a new l...

contact a seller

Hello, how can I contact a seller who has purchased an item from me a long time ago. All I have is his eBay user name ' a good trader'

why can’t other people see my advert

my husband can’t see my advert on app. it says it’s live and it’s had no views. how do i know it’s there if it can’t be seen.

Image Hosting for dummies

Hi all, I am shortly going to be creating a few hundred listings, and have started completing the upload CSV which I got from seller reports. All makes sense, it's just the image URLs I'm struggling with.I know that they need to be hosted by a 3rd pa...

What is the point of the "sell it yourself" link?

I would have thought the point of that option, was to auto fill in images, description etc. You get the absolute barebones basic. A title, and one of two spec items

Bank account verification

When I withdraw my balance, It says:We’re reviewing your recently added bank accountTo verify that your bank can send and receive funds, we may deposit and withdraw £0.01 into your account. We’ll follow up if there’s anything you need to do. I have c...

eBay agreed to refund marketing monies in our last online conversation. eBay owes me £45

eBay agreed to refund marketing monies in our last online conversation. eBay owes me £45 and has not payed it.

Where Have All the Buyers Gone?

Is it just me or has anyone else noticed that since eBay introduced the "Buyer Protection Policy" and started to claw in money from buyers rather than hitting the sellers via listing fees, the buyers seem to be voting with their feet and are no longe...

Value of Sales

Hi I sell around 5K here on E-bay but my sales only shows 10k and has been stuck at this for 6 weeks How do e-bay come to this figureI'm baffled

make an offer

Good afternoon! Please could somebody tell me this please! I made an offer , it was rejected..no problem. as I can buy the same item easily. I dont want two of the same item! So basically, because the seller has rejected my offer, can they later on "...

I bought an item 7 June, paid immediately. Have had no response from seller despite repeated msgs.

Have cancelled the order as not shipped. Seller has 100 % reviews. Absolutely no comms whatsoever. First time I have ever experienced this. Not sure what to do now.

Postage

Has anyone else had the customise postage tab disappear from the listing page?

cost of packing materials

With Simple Delivery no allowance is made for the cost of packing materials.*bleep*?

Refund

Hi is there sone one who can help me as I sold an item the buyer made an offer which I expected,so I wrapped the item up to send it of,but the buyer asked me a question does the item work,I was not happy about that after I wrapped it up to send the b...

BUYER OPENED A NOT RECIEVED CASE

i sell beds and normal couriers like dpd and parcelforce dont deliver things this big so we deliver the items ourselves, i sold one on the 28th may, to someone who lives in norwich, which from us is a good 600 mile round trip, so ive messaged the buy...

National Insurance request

So I have received the request for my National Insurance No. after I have just made a sale. I am totally unsure and confused what to do. I am not particularly happy supplying ebay with my NI No. - so I am guessing if I don't, they will hold my funds ...

package damaged by courier

I was expecting delivery next day service and went on for almost 3 days, i opened a case with seller on ebay for parcel not recived i did track it and found out my parcel was damaged by courier. I informed seller and they seem dont understand, but st...

Order not arrived

Hi everyone,My paid for order did not arrive because eBay removed listing for policy violation, how do I get a refund? The seller is ignoring me and can't get it through to eBay that items been removed so can't report. Been trying through eBay assist...

Start a return - not as described or defective - images refused.

I am getting thoroughly annoyed with eBay now! They want me to upload images in JPG format before returning item. How can I bypass this stage and is there any way to file a case instead? Thanks guys!

Proof of age , I don't have a credit card only a debit card , so how do I do proof of age ?

Proof of age with a credit card I don't have one , only a debit card spo how do I do proof of age . please any one know how to do this please.

simple delivery

please help-i listed some chisels and was forced to use age verification tracked 48 royal mail via the simple delivery service at a price of £6.50 to be paid by the buyer. Now im ready to get the postage for sending them i find there are no options e...

Package size wrong. Item sold

Hello. Post office wouldn't accept package as the paid ebay qr label was for a letter rather then a needed package. How can I change this now? Item has been sold

Stolen/missing parcel DPD

BUY PROTECTION IS A SCAM Ebay amd seller won't give me a refund parcel was delivered to wrong place signed for by someone who wasn't me and they think this okay

I closed a refund as I should have picked not as described..

Hello all,I closed a refund as I thought I should have put the item I received was not as described, silly me not knowing that you can't change it or reopen it. Was it always like this? I thought I had done that before? The upshot of the story is I c...

Marking listings as posted manually

Hi allsince the new delivery method I am having issues marking items as posted when I am combining more than one listing. for eg. A buyer has just bought 3 listings. I have combined them into one box and marked one listing as sent in order to receive...

Money off coupon on my item imposed - no notification

Just found out my 'buy now' items have a £2.00 off coupon. I wasn't notified this would happen, so no choice in the matter. Does Ebay bear the cost? or do I have to accept that £2.00 comes off the free postage I offer and I bear the cost? Also is the...

Selling

Hi. I want to start selling on eBay. I have started a listing but it won’t let me post. I get this message every time- As part of our review we’ve temporarily placed a selling hold on your account. This hold will prevent you from listing new items. I...

Invalid Postal address

hi there I have sold many times on here and in the past have had issues with invalid addresses. This means I have to write the address myself and take it to the post office and pay the postage. this has just occurred but I have realised that I no lon...

Purchased

I purchased an item and I have just been informed that my item will not arrive until 9 July. The original advert said 16-19 June ..I am very disappointed as the item was part of a project I am doing at the moment. I have told the seller is will be to...

Voucher

Hello. im trying to purchase a pram and I’ve got a £50 voucher to use with it, but when I copy it and add it to the checkout it says it’s the wrong code… any ideas? Thank you

Postage option, when selling

Hello, Why am I not able to list my items all of a sudden with 'advanced postage' I can all of a sudden only list with simple postage option:((((

Potentially Dormant Ebay Seller account

Hello, I have a saved seller that i purchased from a few years ago and all was great.They have 100% feedback as they only really sell one thing and anyone buying would be happy with what they got. I recently decided to purchase from this seller again...

I sold an item but i am unable to ship it as i am abroad

I sold an item but i am unable to ship it as i am abroad.I will return in 10 days. . What can I do? Should I cancel?Thanks

Need help with extra refund

As a seller, I originally listed an item with £3.50 postage which in the end, because the item went for more than I expected, I wanted to insure it to paid myself to have it special delivery. The buyer wasn't happy with the item & requested a refund....

Historic listings

I am closing down my business (lighting) and would like to find my historic ebay listings pre - 2023 to enable easy listing of sale items , can anyone assist

A customer wants to return an item that was sold over 60 Days ago.....

A customer has asked to return an item that he has had for more than 60 days.How do they process the return when they can not see the item that was sold (I cant see the sale either!)

Please help with faulty range cooker!

I bought a refurbished range cooker in February 2024. It came with a six month warranty and there was a fault after three months, which the seller fixed but almost immediately after the warranty expired there was another fault in the same area of the...

Postage

I have posted an item I sold today. I had listed it using Royal Mail. I cannot find how to mark this as posted without printing off a new label. The item has already been posted and I have the receipt. Will my funds be released.

Resolved! Evri Stopped Giving Paper Receipts?

Dropped off some items at a local shop, today, and was promptly told that Evri no longer give paper receipts. They asked me for my email address, but I didn't have my glasses with me, or indeed could remember it. It seems like a really backward step ...

Tracking

Hi have recently shipped 2 items with ups ups tracking says both delivered.but eBay status saying not yet delivered how do you resolve this so I can receive payment

Resolved! Buyer return request allergic to wool

I have a buyer who has requested to return an item because they are allergic to wool and the sleeves are too tight and make their arms "itch". The item was clearly listed as wool as was the size (L). I declined the return and eBay closed the return r...

Simple Delivery item returned undelivered

I posted a simple delivery item on 7th June using a printed label. The label was stuck over an old label on reused packaging. Today the item was delivered to my house. The eBay label was gone and the old label underneath addressed to my husband was l...

Can I ship an Anker 535 PowerHouse (512Wh) via Parcelforce24?

Hi everyone, I’d like to ask if anyone knows whether it’s possible to ship an Anker 535 PowerHouse (512Wh portable battery power station) via Parcelforce24 through eBay. The unit has a 512Wh lithium battery, and I’m aware there are restrictions when ...

simple delivery

Opt out of simple delivery is supposed to be an option for items selling at £ 10 or under but option not available when trying to list?

Did not order

A strange one. We have received an item which we didn’t order.How do I find out the seller?

WAREHOUSE-AGREEMENT-FOR-EBAY-FULFILLMENT

I live in Malta. To advertise on ebayuk using a UK Dropshipper, which is set up, eBay are asking for a warehouse agreement. Reason for this is you cannot have account in certain countries, including Malta, and place ads on ebay UK, otherwise Although...

Released funds

Hi all , I wanted to confirm if a release of funds can be performed when a buyer has purchased a listed item from the Ebay marketplace in support of the seller to obtain and dispatch the buyer's purchase ?

'Im out'

So, it looks like this 'not so simple delivery' has kicked in, so thats me out. It seems far too difficult to use, far too many questions to ask and no one there to offer help at the minute, other than a stupid automated thing, which is just a waste ...

Cancel automatic auction relisting

I have an item which is not attracting interest being automatically relisted. I want to cancel this and split up the goods into separate lots but need to stop the automatic relisting process. How do i do this ?Thanks

postage

today when item is automatically relisted and i try to change the price..its automatically changing to simple delivery and i cant custom delivery anyone worked out how to over ride it ? i tried cancelling listing and it still goes to simple delivery ...

How to get started again !

Any advice on getting started again . I've been using another platform as my Ebay seemed to basically die after I'd kinda neglected it. I now have below standard performance, however how do I change this, cannot promote now because of my performance ...

Order not delivered

I have purchased an item, and stupidly didn't check the feedback reviews before making the purchase. If I had, I would have realised that this seller has let loads of people down already. How is it that Ebay allow this person to sell on their site?? ...

seller not responding and seller closed my return

Hello. I bought 3 products on Ebay. Someone has been delivered, I don't have any problems. However, two products were not delivered. The reason for this is that there is a 30 euro limit on imported products in Turkish customs. Me and the sellers didn...

Getting paid for an item that was collected

I have sold an item, which has subsequently been collected. I didn’t get the collection code. The buyer has since left positive feedback, but I can’t get hold of the funds. I have tried numerous times to get it from the buyer, but she isn’t answering...

Collection Code Miplaced

How can i get a resend of the customer collection code.My customer cannot find the email with their collection code i need to get this resent to them?Thanks

Why is reporting a seller a waste of time?

Ebay : Thanks for letting us know about the issue you had with an eBay seller. We’re looking into your report and appreciate you taking the time to get in touch. We’ll take it from here. Hearing from community members like you helps us keep our marke...

Resend Pin so that my parcel can be delivered

Does anyone know how to get eBay to resend the PIN code for DPD so that my parcel can be released? I recently made an order which was considered as a high value parcel in which a PIN was required. The problem is apparently the pin was sent to my old ...

Return states its already shipped, no label??

I recently had a return accepted but when I click on the 'print label' it stated the return has already been initiated, I have not sent the item.

Simple delivery fail!

So I listed and sold an item with simple delivery, but the purchaser requested a faster delivery service, which I agreed to. I then realised after posting and he received it that eBay still thinks I'musing Simple delivery and consequently dies not ac...

Resolved! Suspicious feedback.

I've just received a bid from a buyer whose feedback looks dodgy. They have nearly 200 positive feedback comments from just the last month (out of a total of 6,000+) and their account seems to be 17 years old. Their feedback relates to completely ran...

Returns

I raised a return but soon realised the option offered of royal mail was unsuitable due to the size of the package. I therefore cancelled the return, hoping to start again but chose a different courier. However the option to return has now been remov...

Need to cancel a sale

I've made a sale but I need to cancel it

Counterfeit product

I've bought a battery advertised as 'genuine', which Arlo have now confirmed is counterfeit. I've contacted the seller and am currently awaiting their response. Is there a separate process for returning such products? It was bought the end of Jan.

Late delivery rate is 6.78% caused by tracked 48

My late delivery rate is currently 6.78% and has been steadily rising. On looking at my report, all of the late deliveris are tracked 48 pacels, none of my 1st and 2nd class items are "late". Everything is posted same day or next day and I have a 2 d...

Resolved! Why can't I reply to a topic?

As per the title. I can only take part in conversations that I start.

Refund of import fees for returned item?

Hello I have purchased a new item that upon arrival is not as described, I have contacted the seller with photos, they agree with the evidence but have offered only a $10 refund on the item costing £250 & £70 additional import fees and tax. They are ...

Goodbye eBay – After 18 Years of Loyalty, I'm Out.

I've been a proud member of eBay for 18 years. That's nearly two decades of buying, selling, and enjoying everything the platform had to offer. But today, I'm deleting my account – and here's why.eBay has recently changed its age verification policy....

National insurance Number

I’m not selling anymore and will not in the future but have been asked to provide national insurance number. Do you still have to?

Iten not received

I dropped off my parcel at PO for Evri to collect , item was scanned in at the PO and uploaded on system as "dropped off at parcel shop" status has not changed on ebay. Customer has not received the item, item has not been scanned to confirm collecte...

Cant withdraw funds as it says "ran into an error, please try again"

Hello, i recently sold an item on ebay. None of my funds are hold, however ive been trying to withdraw my funds for 2 days now and i just keep getting an error that says "we ran into a problem, please try again later". Any idea how to fix this? Obvio...

Postage

Sold an item, selected oversize package. After the sale, when selecting delivery options, oversized said max 150cm long. My package is 160cm long. How do I send the package now?

About promotion

The app shows ‘Promote your listings’ as a task, but nothing loads when I tap it, and I can’t access promotions manually either.

My active listing is not showing in search results

Hey!I posted a number of listings and none of them are showing in search. I know some time is needed for the indexing but they have been active for about a week now and nothing is showing.Any help will be greatly appreciated.

hi i have sold an armchair

hi i have sold an armchair and now need to send it from stoke on trent to edinburgh . how do i go about this

Error message when listing

What does this mean when I'm trying to list an itemsListing exceeds the maximum number of item compatibilities, -1, for category. Is it me or are Ebay trying to destroy the private listing? What have they done to the postage, can't choose your own co...

Return postage label

Why doesn’t eBay give the option to use a QR code for a not as described item return, they have only issued me with a printer version, why do they assume everyone owns a printer ?

You cannot change an auto listing to a non-auto category.

I am trying to amend a listing which I wrongly listed under Sailing boat, so I have removed the listing and created a new one but it says "You cannot change an auto listing to a non-auto category." which |I don't under stand. Any ideas?

Am I losing the postage plot?!

I continue to use Royal Mail postage as I have done since 2002 with eBay (!), but in my ‘payouts’ I only see the selling price ex-postage going into my bank account. I’m not trying to make a profit out of the p&p, but am confused as to whether I’m ge...

Simple Delivery

Hi, I have a current listing which I want to Post as "RM Special Delivery next day by 1pm". Ebay are not allowing me to provide this option and have "Simple Delivery" as the only option,Can anyone help with a solution to that problem. Is there a way ...

Hello can anyone help? The app is not letting me make bids on items due to my location?

App won’t allow me to bid? States it’s my location that is the issue?

Report Fraudulent Buyer

Report Fraudulent Buyer – Username Change from Dear eBay users, I am writing to report a serious case of abuse and fraud involving the buyer who previously went by the username and has now changed it to This individual is clearly using eBay to scam s...

Return too big to carry

Good evening. I have been sent a faulty headboard and have been sent a returns label. The headboard is too big and heavy for me to take to the post office, I’m disabled and it’s miles away. I have no way of sending the item back unless I get it colle...

I've been sent a package without ordering anything

As the title says 2 packages got sent to my address, despite nobody in the house having an eBay account or having ordered anything within the past few days. The name on the package is not of anyone who currently lives here. Obviously I want to send t...

Resolved! Consumer in USA cannot see anything to purchase in our UK Shop

I have had a customer in USA contact advising that they wish to purchase from us - we have GSP enabled. However when I sent them the link to our shop it is stating that there are no items available for them to purchase in their area? I have tested it...

Unknown charges.

I have a few charges in my credit card but there are no records of purchases on my eBay history

Help with fake Birkenstocks

Hi,Can you tell me how to send a message to ebay NOT through the dumb auto assitant!I bought supposed Birkenstock sandals which are definitely fake and the seller is no longer trading - what a surprise. I can't see how to report this and have money b...

My seller feedback has been deleted....why?

I recently purchased an item. I paid for the item immediately however after a period of 6 days, the item still had not been shipped. I sent several messages to the seller with zero response. I therefore attempted to cancel the order. Don't know if th...

need to report to ebay something concerning me about a sale

A sold an item for £1700.0 recently posted on 9 June £1700.0 sitting waiting to be cleared the item was not deleted by ebay I thought they did thistoday the original purchaser has made a £1400. offer on the same print there is only one printi do not ...

Customer has sent back a different item

I need some help. A customer brought an item for a car off me. They have said the item is faulty even though it is brand new from the manufacture. I asked the customer to return the item and its not the same one, this looks weather, pitted on the met...

How to recognise a potential scammer.

Hi. I've recently put my car up for sale on eBay and I recently received a message from someone who seems interested, they asked for the original licence plate so they can check for insurance quotes (I have a private plate on the car in the pictures ...

Contacting eBay for miss sold items

I have been miss sold an item which I was asked for which vehicle I require them for they are totally wrong now the buyer is saying that’s what you ordered this may be so but on his say so I’m in England he’s in USA so it’s a lot of money for me to r...

payment

I didn't use eBay's postage system and posted item directly to buyer. My payment is now stuck in my seller hub as there's nothing to trigger delivery. How do I get the money?

fees

hope you can help are there any fees for selling a pavement mobility scooter ?

Selling fees

I’ve recently changed to a business account and the selling fees are crippling the little profit I make. 14.9% is a lot to a small business. Thinking it may now not be worth my while.

ebay money

hi i cant pay with my ebay money.only one way i can use it, its make a payout to my bank....when i chose how to pay is no choice eBay money.i don't know why

Delivery and extra costs

This is fyi, for other sellers. there may not be an answer, unless there is. I'm including other information here which wasn't in my other thread which had a misleading "marked as" solution (as in, ebay has made the "accept solution" the same style a...

Unable To List Items Over 20kg or Over 61x46x46cm

I’ve just tried listing something bigger than a medium parcel size, 61x46x46cm and there is now no option. Used to be able to click “looking for heavier or larger package options? Switch to custom postage.”This option isn’t there anymore. I’ve tried ...

Calvin Klein Shorts

The items that I have Purchased were having 3 pairs of the Shorts and they have been Arriving at the house with Only One pair of the Shorts and the Advert is Changed to Only One of them Which is not how it was when I was Purchasing them and Automated...

Resolved! I presume ebay are trying to lose sales/sellers/items

I have an item which brand new is worth £10. It will in reality cost £4 to post. It's a light but bulky gym accessory If I charge the buyer £4 (plus ebays buyer protection -- because chasing up fraud is apparently too much effort for ebay, it's much ...

How to post an item that exceeds 20k weight and dimension?

I'm new to ebay and have an item I want to sell. When I went to set postage I discovered the maximum weight is 20K and the item is slightly longer than dimensions allow. I can't find any information that would allow a way around this so does this mea...

Postage

Just bought a postage label but unfortunately I bought the wrong one how do I cancel it and buy the right one?

Payment request

Buyer paid. I posted item and two weeks later not received so issued a refund. Item has now arrived and he wants to pay me. He has asked me to issue a payment request. I am stumped here. I do not know how to do this. Any help would be appreciated.

Damaged sold item / Used Ebay Simple Delivery / Refund

I sold an item and used Ebay simple delivery and Evri to deliver. The item arrived damaged and I have refunded the buyer. How do I claim the money for damages back from Ebay simple delivery??? Please help

Simple Shipping - unable to cancel after post office rejected

With the new simple shipping I am unable to opt out and send via DPD like I have for years. So Royal mail it is, went with the recommended size and weight. Now Royal mail have rejected it as its 200g over the 2kg. I am unable to cancel the shipping l...

Mobile upload inefficiencies - not broken but process seems to have changed

This is not an issue that is preventing me from listing but it is frustrating when listing many things a day. For some reason when I have started my listings today, when I click the notification to upload photos from mobile, it takes me right to the ...

When i came home parcel was on the door step open by someone and contacted gone

When I came home from the hospital my parcel was on the door step open by someone and contacted gone ref on the box is7544727584 a dinky fire engine i have reported it to the police ref number 965.120625 thanks

Resolved! Can't list an item over 610mm in length.

Simple Delivery, really? 700mm item How do I list it?

Bought something - Seller’s account no longer exists

I bought something, didn’t get it nor a response and I know it takes some time but after logging on today to check my message the account doesn’t exist anymore.

Ebay simple delivery (seller pays) combined postage

I have sold a number of items (all hovering around the £3 each mark). I listed it all with Ebay simple delivery (seller pays), hoping this would make the job much easier. I have multiple buyers who have brought around 2 to 4 items, so need to combine...

Are items insured?

I have sold an item ,which has unfortunately arrived damaged. As the item was sent via Royal mail,which EBay dictated be used, is there any insurance for the damages?

Having printed the pre paid label the buyer requested that I send the item requiring a signature

Sending an item with post office signed for [ request by buyer and paid for by me ! ] will have bypassed the eBay prepaid label, what happens now ?

Return

I want return my purchase but seller did declined my return and I really angry and unhappy with eBay policy

Sold duplicate items

I sold two identical items and the same buyer bought both so packaged into one box, one will never show delivery , what is the process? Do I make sure feedback is left for both items

Account hacked - what I noticed

This is not so much a question, but an account of what I noticed before I recognized that something was not as it should be. I do not know where some *bleep*... got my login details from, but I did notice a few strange things happening. I was getting...

Sold an item. Was described as great condition. Buyer Not Happy. Who is at fault

I put a used statue up for sale. Four photos. Minimal description. I said it was great condition. I avoided excellent condition as there were the odd small defect on it.Buyer never asked for more information on the condition. The buyer sends me reall...

Resolved! New Ebay Layout Is Confusing

Since the new Ebay App update, the new layout is really confusing! The Sku box is missing - is there another way that I can add a sku? Before the change, I use to be able to promote a listing to whatever percentage I want but now if I press promoted ...

eBay Disappointment

I have been a customer of eBay on and off since 1999 and I'm afraid that the level of services has become inadequate over the years I have made in excess of £70k worth of purchases but the level of products that actually work when received is to bad ...

App on android no longer works, update doesn't work

The android app no longer works, demands you update the app, so you update the app, and it still asks you to update the app, so I have to open eBay in an incognito tab to stop the phone taking me to a non functional app or to the store to download a ...

Revising listing information in the app - technical issues

I have a listing that was originally scheduled in advance to go live. I used the App to create itIt went live and has been up for 4 days.I wanted to alter some of the listing description information, and pricing, again, using the App.I opened it up t...

My client brought an item. Tracking says it's arrived & has gone from her doorstep

As the seller it was suggested by eBay to use evri for p&p on a low cost item. The parcel was tracked and the customer was home. There is a photo of the item on the doorstep. But item had gone when they tried to retrieve it.Who is responsible for the...

postage

I am stopping selling on ebay because as a pensioner I can not do the simple postage No printer and can't read the qr code with my phone as i use my laptop and not my phone for all ebay transactions

Buying from USA delivery to UK

Hi can anyone help me figure out why I’m unable to purchase items from the USA to the UK , last week a purchase some parts from USA and the order went through no problem … this week I’ve tried two different items and it says I can’t check out . Is th...

Scam?

I bought an item on ebay and the order was confirmed on June 9th 2025 - with delivery estimated as June 12th - June 17th. They have my full name and address.When I 'Check Status' I find out that The 'courier has the package' and the tracking summary ...

Trying to sell, verify page won't load?

Came back to eBay to try and sell something, it is asking me to verify my details but when I open the link it doesn't load, the link is pay onboardingweb.ebay.co.uk anyone came across this before

Not being able to state colours in my listing

HiWhen I filled out my listing for a 2.5 External Hard Drive Caddy/Rack, I couldn't find anywhere to list the colours my caddy/rack came in, so I added them to the discription. However, looking at a couple of other people's posts, you can see a listi...

how to open multiple business accounts?

Does anyone have any tips or advice on opening multiple business accounts on eBay without having any issues with eBay?The reason I'm asking is that pretty much all of my competitors have 2 or more business accounts with the same business details (lik...

Resolved! Personal delivery

I delivered an item instead of posting it as I was passing buyers address, how do I contact eBay to get it marked as delivered? I have received feedback from the seller.

Buyer requested postage delay

I have already printed Evri QR code for dimple delivery & buyer wants me to delay postage for a few days as they are in holiday. I think the code lasts for 7 days but will I be penalised for my service through EBay ?

Item relisting

It appears that yet again someone has changed the listing format the option to relist unsold items seams to have disappeared even for new listings what is going on the 300 free listings a month allowance is gonna get used up so quickly

My buyer has paid for the item and has now requested collection in person and has already collected

My buyer has paid for the item and has now requested collectionnin person. The item has been collected. How can I inform that the item been colleced, cancell delivery option(to print delivery label) and received money?

Payment on hold

I sold an item and tracking shows it was delivered on the 9th, it is now the 11th and my payment is still on hold. When will I receive it?

Resolved! Collections.uk@noreply.eBay.com

I do owe fees but is this a legitimate email from eBay. Collections.uk@noreply.eBay.com

bought a fake 16tb usb drive

i bought a 16tb usb pen drive on ebay for £15. when it arrived i connected it to my computer it showed 16tb and it was formatted in ex fat 32. tried uploaded pictures onto the new drive. the very next day i inserted the drive into my computer and it ...

Buyer has collected

A buyer has paid and collected an item, they can’t see how to say they have received the item on their account and I can’t see how to say it’s been collected for funds to be released! Can anyone help?!

I’m delivering in person to a buyer despite selling as ‘collect or post’. How do I mark as delivered

Hi, I’m selling lots of ceramics and one buyer has bought 5 big lots. Rather than package and send, I’ve agreed to deliver in person to save hassle and reduce the risk of breakages in the post. Buy on my sellers page there doesn’t seem to be a way to...

lies in feedback left

i sold a plichta pig this is late weymss they are even in the weymss book the woman said she wanted to return it then left negative stating it was not weymss this is absolute lies e bay will not remove the negative feedback saying it is her opinion i...

Getting paid by ebay

If ebay pays a refund into an incorrect and closed account.....how are those funds redirected to the active account? Does the bank send them back to ebay or what? I can't seem to get any answers from ebay.Thank you!!

Sold an item, package arrived, contents have been stolen in transit

Hi all, I sold an item, sent it off and when it arrived the box had been sliced open and the contents ( the item I sold) have been stolen. It was sent via eBay easy delivery so they chose the courier I presume? Anyway, buyer is being great but it's b...

Changing form delivery to collection in person

My buyer has paid for the item and has now requested collection in person. How do I generate a collection code and cancel the postage label option?Any advice would be appreciated.Thanks

Retuning a damaged item

I have been refunded for a damaged item before I have received a return label from the seller. I do not know how to return now, neither does the seller. Seller said she has not got a label to send me for return post, and said Ebay was sorting it out....

Payment issue due to using a different courier

Hi everyone I'm hoping someone could point me in the right direction, i recently sold a couple of items and stupidly used royal mail rather than the advertised evri. Items have been received and everything is good from that point of view but payment ...

Undelivered item - case closed, buyer not refunded

Evening all, So I sold a pair of shoes, buyer chose an Evri label (this was not Simple Delivery), and I posted item on 23rd May, courier scanned 24th May. Evri attempted delivery once, said they would deliver next day which never happened and then it...

Payment

Hi. I have sent a parcel via parcelforce that has been delivered. Buyer sent me photo of delivered item and has sent me positive feedback. On my ebay its showing as payment pending as item not delivered yet. I noticed i have put the wrong number in t...

Resolved! Evri Claim

An item I posted has arrived severely damaged by Evri. How do I go about claiming back from them as it was sent via Simple Delivery on ebay?Thanks in advance

Business bank account recommendations

I have recently changed from a personal to a business seller and wondered if anyone could recommend a bank for a business account. Simple and easy to set up is preferable.Thanks so much.

eBay balance

Hi all, I received the wrong eBay balance which is less than what I was supposed to receive. It was supposed me £17.09 and got £16.01. The buyer had also brought a prepaid label which had already been deduted from the total. Can anyone help me to rec...

Resolved! Payment not released when it says it is?

Hi ebay experts, With the new payment system it says that funds are released immediately if delivery is confirmed and positive feedback is received but its not happening, some small payments are but anything over £35 is still held until the initial d...

Auto relist issues

Hi. Since the new postage has come into place my listings will not auto relist? Can someone help advise please? Thanks

Bidding

Hello, I placed the highest bid but I did not win.

return

I am hoping someone might be able to guide me on this. I have recently brought a product and its the wrong size, i ordered the right size but the seller sent me the wrong one. After contacting the seller many times I got in touch with ebay today and ...

voucher

Ive been offered a voucher but when i get to checkout it doesnt work. says wrong code but it isnt.ive tried every payment type and it still doesnt work

Resolved! Inflated Postage Appearing On My Listing

One of my listing is altering the postage costs to viewers of that listing - when I look at it it is as I listed it. It means that it will unlikely sell as the postage displayed is too expensive.

Getting a package back from DPD depot that doesn’t have a label

Put a package in a DPD locker and it’s at their depot and doesn’t have a label. DPD have stated that eBay need to request it back but there’s no option for me to ask them.what are my options?

What delivery service can I use to send a permitted bladed item

What delivery service can I use to send a permitted bladed item - i.e. a small vintage tenon saw - to a buyer?

Resolved! Phantom Violation

Hi. I went into one of my live listings (it's been live around 3x weeks). I revised it to lower the price, but I've now had a notification saying there is a violation and my listing has been hidden. Ebay's message says: "Your listing didn't follow ou...

Collection in Person

Hello, a potential buyer has sent me a message on ebay reasonably asking where the collection would be from, but my reply giving even just the street name (without full post code) has been blocked by eBay due to its member to member policy regarding ...

Simple delivery

So I've just started flogging stuff since the simple delivery garbage has been implemented and I'd just like to know if anyone has a way of dealing with ridiculous charges. Case in point, I sold an Iron Maiden wristband to someone in the States. Post...

Collections

My buyer says that they opted for collection at check out but have been charged for postage. They want to collect the item tonight but how do I show it’s been collected as they won’t have a code etc

Poor quality goods

Poor quality product and it will cost more to send it back

HELP! Please anyone I bought an item that was returned(ebay refunded) But its been returned to me?

I have given up trying to contact ebay as there are no options for my question. I had an item refunded through ebay as it was not as described got my money back but now the item has come back to me anyone know how to get ebay to actually help me plea...

Need to speak to agent

How can I speak to an agent?

Resolved! eBay Allowing Scammers Access

Today I received an email claiming that I have purchased an Apple MacBook Pro 14" £1,584.59 to be posted to Norwich in my name.I would like to send this information to eBay security, but it seems like this no longer exists and all the statements seem...

Attempted theft soon after sale completed. Be wary of messages

OK so I listed a valuable item and after a few days accepted an offer. Buyer paid and I was packing the item for Royal Mail Special Delivery when i got a message through eBay messaging. Hello, texting you about the wedding band which i have bought fr...

klarna

how do i pay by klarna? the listing offers a discount if i pay by klarna but it is not there to choose as a payment option?

Overseas undeliverable item

My buyer lives in Greece and paid for a delivery through the handling agents. The parcel went through the agents but for reasons unknown it was not able to be delivered to the buyer. It's now on its way back to me since May 30th. I've asked buyer to ...

CV code

Hi community. I have never used this before so I am interested to see how this goes and appreciate any help and advice in advance. Here is my issue. Last night I tried to make a purchase with a card I use all the time and rarely have any issues. Just...

Posting items

I want to know how can i select another delivery option because i don't want to use ebay simple delivery with evri. Evri company always delays my parcels and people give bad reviews just because of delivery. I couldn't contact ebay also. What should ...

eBay Interference and Editing of Item Listings

I would like to understand from the community a response to the below: Over the last few weeks there have been multiple occasions when eBay have interfered with my seller listings via adjusted delivery settings without my consent or knowledge. This h...

Postage prices and weight on eBay app

I tried listening and item today and I've noticed on the eBay app that the layout has changed and it's not bringing up the correct postage prices and weights for example it I'm sending an item and it weighs 2.5 kg I would have a choice to say choice ...

RETURNING MULTIPLE ITEMS

HI - I bought three items from the same seller, on the same order, and I wish to return them (unsuitable for babies)How can I return them as a combined order, rather than pay separate postage on three items?Thanks

Postage

As a Private Seller if I offer Free Postage on an item of any value am I at liberty to choose whichever method of postage I choose under Custom Postage, I.e., tracked and signed for with Royal Mail. Currently SD does not offer a Signed For option for...

refund

So according to the email I got I was meant to receive my refund for what I bought but when I looked at my bank account I haven't received my money can anyone help me?

How does a seller get compensation for item lost in the post - Simple delivery

Sent an item with Royal Mail.Buyer raised a 'not received claim' and eBay said I need to refund them within 3 days which I have now done.So how do I claim for the lost item and postage cost?Before simple delivery, I would claim from Paclink but now I...

Item lost in my purchase history

I purchased an item and paid on the 25th May through Paypal but it is missing from my purchase history on Ebay. I was intending to contact the supplier in order to return the item but not listed. Tried to contact Ebay but just the assistant which mad...

Unable to revise listing prices as I have done many times before

I am trying to alter buy it now prices on a couple of listings on the app. Something I have been able to do with no issues before; however I each time I try I get a variety of error messages when I try to save , either stating the start date is in th...

SKU missing on App

Today I find it impossible, after latest update, to see the box for SKU number on the app, please can someone advise. I have to actually go onto the eBay main website to enter the sku number. Thank you

Item delivery attempts made but buyer not in to accept - demanding refund

Item sent via UPS three deleivery attempts made.I also sent a warning prior to final attempt as I HAD been tracking it. several days after UPS returned the item to me the buyer has set-up a not received case.. and is requesting a refund. Sigh ..!I se...

How to cancel flat postage policy

Creating a listing it’s only giving me a “flat postage policy” option. I can’t find how to cancel the policy in Business policies section. (I was only in that section trying to allow buyers to save on combined shipping & Ive somehow messed up)

Crazy items being included in knives policy,

I've just had 2 regular listings bring up the new knives & blades policy, why I just cannot understand?One is a reciprocating saw with NO BLADES INCLUDED! just the bare cordless tool in it's case - When I it sold it cost me DOUBLE (£11.84) for UPS to...

Refund

I put an item on to sell, when it sold, I realised I had put the wrong size, so messaged the buyer, she then asked for a full refund, the item had bot been posted. When I tried to do the refund it would let me refund for the item , but she had also p...

No item, no communication

Ive had an item not arrive, no communication at all from seller, eBay have contacted him to cancel and heard nothing, now trying to contact again but nothing! I’m left waiting and waiting for a £200 refund!

Buyer didn’t pay the correct amount for item

Hello i I just sold an item for £153 but the buyer just transferred £0.01 after receiving it in the post. I thought eBay have this all covered. I was told to post it by eBay and the money would then reach my account when the buyer received the item. ...

simple delivery.

Im trying to sell an item which is 75cm in length and therefore doesnt fit into the simple delivery. Ive tried to find ways round it but had no success. Any ideas please.

Buying and selling account?

Morning guys. I have been buying on eBay for years on one main account and been happy with the experience. Recently, I decided to try my luck at selling on eBay. For admin purposes, I would like to know if I can have one account for buying and one ac...

Buyers/sellers protection fee

Whe ebay did the right thing and abolished selling fees selling our items became much easier as sellers did not have to elivate there item price to compensate for fees. Now ebay have introduced this protection fee ! Which is absolutely not necessary ...

age verification without credit card

Technology may be advancing but not always for the good or for our benefit. Why is it that a 55 year old man cannot buy saw blades unless he has a credit card for age verification. I have been with Ebay for 18 years so clearly I am not less than 18. ...

Philippines Back-End Staff Messaged On WhatsApp After Our Call - Internal Scam ??

Hello, So I spoke with eBay customer support on the phone her name was Reshelle, she told me she would call me back to verify the number is correct for security. I then received a WhatsApp message from her saying she can assist me in getting my payme...

Resolved! Need help - Regarding the payment issue

Hello, my funds have not been successfully disbursed to me. The account has been operated by me personally and there is no risk at all. Please assist me in payout. I urgently need this sum of money. Thank you very much.

Not been refunded for a microwave that never arrived???

The seller has told me he has refunded me for a microwave that never arrived? I bought it through ebay and they have never said anything about it? They are supposed to guarantee I get my money back if I don't recieve the item I'll never deal with eba...