Community Newcomer
Posts: 2
Registered: ‎05-01-2011
Accepted Solution
Buyers remorse

Hi, Just wondering how other seller's deal with customers that purchase goods, and they come back and say "item not as described" and it clearly is! Then eBay holding the money like your a criminal and telling you to send shipping fees as well! Really hacked off and just feel like my word counts for nothing as a seller and thinking of closing shop and account down. Any advice? Disgruntled seller. 

Accepted Solution
Community Member
Posts: 28,190
Registered: ‎21-03-2008
in reply to stepagenich

Unfortunately eBay has created a paradise for unscrupulous buyers.


EBat tells buyers that buyer remorse is not covered by its money back guarantee - yet all a buyer has to do is invent some supposed fault and they're guaranteed a full refund, with the seller even paying the postage both ways.


Not to mention buyers who knowingly defraud sellers by returning items that they have used, damaged, removed parts from or even switched for another one. They still get refunds!


There seems to be no end in sight. EBay is committed to buyer protection, and committed to taking the buyer's word againsyt the sellelr's.


The worst aspect of this is that eBay gives the seller a defect on their account for every case. Sellers are now being banned from selling for life because of defects received.


I have said for a long time that sellers should get together and approach government about the monstrous power which this company now exercises over its users. It is totally unacceptable that a company which is unregulated and unsupervised can apportion blame and direct refunds with no pretense of any investigation and no right of appeal to any independent authority.



Other Answers: 1
Community Member
Posts: 37,676
Registered: ‎06-06-2012
in reply to stepagenich

I think anyone selling here for any length of time, will eventually come across a SNAD against them when they know full well all was good and rosy with the tiem they posted!


Unfortuantely being an online business, no one can physically check the items to see who, in fairness, is telling the truth.  So good or bad the tools at our disposal in these cases are, asking for a return of the item for a full refund.  Sometimes, these matters can be dealt with successfully messaging the buyer and working things out, other times not.


Please don't close your account in haste, you are obviously a conscientious seller, otherwise this wouldn't bother you. Ask for the return of the item,  and tell them you're sorry it didn't meet  their requirements, and you're offering a full refund.


Then Block Them, and carry on happily selling !!