Member To Member Support

Resolved! How to contact a buyer who has received an item using simple delivery?

Hi, I have been an idiot and managed to list a different item to the one I was intending to sell! Wouldn't be so bad if someone hadn't bought it and already received it. They have now contacted me and pointed out the school-boy issue, but the ebay ap...

Why do eBay not alert sellers to defects

I’m a business seller running my account single handed, I’m at my wits end with eBay’s system and handling of “Item not received case closed without seller resolution” defects. I’ve never felt more frustrated after having a tiny cheap item sent 2nd c...

Hi , i appear to have logged into another persons ebay account !!? Not my own WTAF ?

Ebay had an update recently , not been on here in ages and i appear to be logged in to someone else's account !How do i rectify and get my account back ? How the hell is this even possible ?

Kuba

Dzień dobry, Moje pytanie brzmi:Moim hobby jest testowanie głośników i amplitunerów. Czasami kupuję używane, a potem sprzedaję je za tę samą cenę lub taniej. Czy w tej sytuacji muszę płacić podatek? Ile mogę sprzedać na eBayu i za jaką kwotę?

Resolved! Speaking to an agent, is it impossible ?

I received a (non-reply) email from ebay informing me of an electrical item I bought recently which has been deemed unsafe or dangerous to use. It advised me to stop using it and contact the seller . I promptly looked up the item, which I remember bu...

Returns - who pays the cost?

I bought a motorcycle battery and the listing stated a 24 hour delivery. The battery arrived 4 days later and, as the motorcycle was my primary source of transport, I bought another from Amazon which arrived next morning. I have gone to return said b...

Lost item

What to do if my items isn’t coming

Buyer questioning item is genuine

What do you do if a buyer is questioning that my item that they have received is not genuine. It is genuine.

Refunded to an expire Debit card

I have recently been refunded for an item purcbased but the Debit card refunded it has expired.Please advise.

Seller selling fake Montblanc pens as genuine

Advice on how to contact Customer Service to get this seller reported. In March I bought - or believed I bought as it was listed as new - a genuine Montblanc rollerball pen for £152 - with Buyer Protection. Too late to send back. In August the pen ha...

AVOID EVRI!

I just want to join the many, many voices letting the world know to STOP USING EVRI. It is the most awful delivery company I've come across, I am struggling to put into words how angry, frustrated and fed up I am with their service. They keep losing ...

eBay.co.uk integration with Printify

Has anyone managed to integrate their UK eBay account with Printify who are a print on demand fulfilment service?

Unable to leave feedback

Made a purchase, when the item arrived it was not finished as well as described or indeed I had expected. Before leaving feedback I messaged the seller with my observations. I did not receive any reply and now find that I am unable to leave any feedb...

Sent wrong size and know reply from seller

Was sent wrongs size been trying to contact seller for 13 days sent lots of messages but know reply from seller

Resolved! Seller has totally ignored me reporting a battery failure - supposed to have 10 year guarantee

I bought a Dewalt replacement 8.0AH 18V battery at the end of January and to be honest have hardly used it as i have numerous Dewalt 2.0AH. It just stopped working - dead - won't charge etc. I've tried emailing them and also contacting them through E...

struggling to withdraw credit

I have £100+ in credit from sales. I can't seem to get the seller hub to log me in so that I can withdraw them, despite having done so previously. I just get stuck in an endless loop of being asked to login- a message which says successful and then i...

Partial refund for postage

Hi, Someone has purchased 2 items from me and paid. I'd like to give them a partial refund for the postage costs, which was paid on both items. Is it possible to do this after they have paid please? Thank you in advance Kind regards

Undeliverable Parcel

Hi,I have got a big problem.I bought a big Parcel,lots of pocket watches on 10.10.2025 from Great Britain.Earlier I bought lots of item from this seller.Now,this is a third time happened,when I want check my parcel status,I saw my Parcel is undeliver...

I bought a piece of jewellery but found later the gems are not as stated

I bought a piece of jewellery but found later the gems are not as stated. 30 days of returned are passed. The seller does not to return my money. What should I do in this situation? I did not find how to contact ebay support centre in such cases

Cancel a Simple Delivery label

Can anybody let me know how I cancel a Simple Delivery Label. My buyer bought two items and I only used one label as the deal was she would buy two items toinclude postage for £25 but the system generated two labels but only used one. Thank you

Unable to sign into Ebay App

I am having trouble signing into the App. When I signed in it keeps saying oops something went wrong. I have removed the app from my iPad and reinstalled it. Rebooted the iPad . I can sign into eBay uk website and eBay seller hub fine, so a bit baffl...

Account Suspended

My Account is suspended I have massage I need update all my tracking numbers sold items but is somes unavailable because they allready added automatically ready delivered also is automatically added tracking numbers. ??

Norther Ireland buyer

My buyer is in Norther Ireland and says he can’t pay - I didn’t exclude Northern Ireland from countries not sure how to resolve this?? Any ideas?

Assumed purchase

I purchased an item and money was taken out of my account by EBay but never received anything and when I went into my account there is no evidence of purchase how do I go about getting in touch as everything seems to be an automated response and gett...

Buyer/seller issue

I recently bought a figure from a seller, second hand, used condition. but on arrival one of his legs fell off. it seems to me that it was already broken, however the seller disagrees. what is the protocol here? it was listed as no refunds, but wasn'...

Overcharged Simple Delivery

Two problems: First - I sell item 5 x 3 x 3 cm, weight 20 grams, so need to be small parcel (UK) up to 45 x 35 x 16 cm up to 1kg. Two items were sold, and Simple Delivery has automatically changed postage to medium parcel 61 x 46 x 46 cm, despite the...

Trying to return an item which was not as described, but seller not responding to messages

Hi, I recently bought an item which was not as described when received. I raised a return request on this basis and ebay contacted me, saying the seller had told them he has provided me with a method to return the item and that I should now proceed t...

DHL not showing up, how do I deselect as preferred courier

I sold an item on 3 October and arranged that day for DHL to collect. Despite several attempts to get them to collect from my home, they have not turned up instead stating business closed (they never even entered the site). As they are showing courie...

Can I send by a different post to Evri

Just sold an item to Nirhtern Ireland, my question is this, she chose Evri post at over £5.00 for small parcel but I could send via Royal Mail small parcel for £3.55. Do I have to chose Evri and print the label or can I ignore it and send by royal ma...

Item Specific C:Country/Region of Manufacture been dropped from Books category 261186

Has the item specific C:Country/Region of Manufacture been dropped from Books category 261186? No longer on listing page?? Thanks

no facility to add another category to an item i am revising its listing

trying to revise a listing just posted last evening. Rules say it is ok but when i try to there is noo facility to enable it. Want to add another category to my listing. Thanks David C.

Feedback remove after closed case, open visa claim.

Good morning everyone. I have an order delivered by Royal Mail somewhere else, proof with they GPS location and photos. Open a case for unreceived parcel with Ebay and because tracking number showing delivered they closed in seller favour. After a fe...

Item posted but says will take 6 days for collection

Hello, my vendor posted my item on the 14th of Oct, the item is coming from Nottingham and going to Birmingham. For some reason the tracking today says the item will only be available for collecting on Monday the 20th? Why such a long wait for an ite...

DHL how to contact?!!! Terrible company!

I dropped off a parcel using the simple delivery system EBay have in place and had no choice but to use DHL as it was a larger than average parcel..I dropped it off on the 26th of September and the item still remains at a depot with no movement. This...

Postage

Used the prepaid postage label but did not cover the postage cost and had to pay additional £13 for parcel force, can i claim a refund?

Help finding original listing of item I purchased - has it been removed?

Hi, I purchased an item last week which turned out not to work as expected. Unfortunately I did not take a screenshot of the original listing - usually I can access this through my order. When I contacted the seller they said it's in the description ...

Items sourced from Amazon

I'm getting annoyed by items that I've ordered on ebay, actually coming from Amazon.I use ebay primarily so I *don't* support their evil tax-dodging empire.Couldn't it be made a requirement for sellers to declare up-front that they're simply using Am...

Missing item via DPD

Hi thereI sold a pair of Gucci trainers and sent them off for authenticity via DPD via eBay. I dropped off to the shop, got a receipt. DPD have now cancelled the ticket as the parcel wasn't there to be picked up so obviously been stolen from the shop...

Listing suspended

All of my 1450 listings were suspended yesterday, I’ve now provided the information to ebay, how do I get my listings reinstated Your selling ability has been suspended because we still haven’t received your tax identification number. We need this in...

Double selling fees on a cancellation

I am selling a motorhome, with fees. Someone bought it by mistake and cancelled it, now I have to pay the selling fee again to relist it..can this be right?

Evaulation of transactions with BBE

Today I got received message that my performance does not meet the requirements of eBay's BBE Policy Seller fault unfufilled with 4.1%, when I go to link in message (www.export.dashboard.ebay.com)...And it is writting action taken... But when I go to...

Resolved! My Homepage - re previous message - no reply required, thank you

I found a simple solution my making the page a favourite and adding to the Favourites bar. Should have thought of this before posting. Sorry to be a nuisance. Apologies.

Won Auction but a few red flags - Help Identifying If This Bullion Listing Is Genuine or a Scam

Hi all, I recently won an auction for a 2011 Full Tube of 20x American Silver Eagle 1oz coins, but before completing payment I’ve noticed several things that seem unusual. The same seller currently has multiple active listings using the exact same ph...

Ebay contact

Hi, I need a direct ebay uk contact telephone number, can anyone help me please, thank you for your help in advance

Error

Hello,is it possible to delete a forum reply made in error?

Return issues

I opened a return for an item that wasn’t as described, but I accidentally selected “wrong size” as the reason. Now seller says I have to pay for return postage, even though it would cost £16 to send back to China and the item only cost £25. The sell...

Ebayai

For weeks now I have not been able to contact any sellers to ask questions about items before making purchases. I seem to be blocked every time by ebayai. How am I supposed to contact sellers?

My homepage

HelloCould anyone advise whether it is possible to make my Active items my eBay homepage please. This is the page I want to view first.With thanks

Purchase has

I purchased an expensive hi fi system for collection as the postage was £300 which seemed ridiculously high on buy it now and the seller has not answered my messages so I could arrange collection, I needed to collect within a couple of days for a bir...

Didn’t get an item

Bought and paid for a bike rack on the 29th September suppose to arrive on the 6th oct never turned and also disappeared from my purchase history can not connect seller when I try to it says I need to register for an eBay account I just want my money...

Cancelling Label

HiIm trying to cancel a label that's been generated for an item that's been sold and then add the new tracking for the sold parcel that I have sent using a different courier. I cannot seem to cancel the label and cannot find the option to update or a...

Shipping notifications sent from eBay after item has arrived

Why am I receiving email advising me of future delivery dates for items that have arrived? @

Seller requested card details

I ordered an item in may, was told it was delayed, I agreed to wait. Yesterday I cancelled it and requested a refund. The buyer says they can’t refund without my card details. This can’t be true, but I can’t start a refund request because I bought it...

Refurbished chromebook

Bought in good faith lasted only 3 months then died. What about consumer rights feel totally ripped off . Only garunteed for 1 month

I think I got scammed

My dad bought a controller and on all the controllers we checked it always said if it had stick drift or not.This one didnt say if it had stick drift or not just the usuable ps5 controller text so we assumed it didnt have stick drift or else the sell...

Promoted listing offer banner

I see Ebay is doing £10 off Promoted listings.I clicked the banner to claim the offer, but then it signed me out and I have to log back in again.Have repeated this several times, but no confirmation if the offer has been applied or not.Also, does it ...

Refund

I sold an item and the buyer refunded it and shipped it, but I accidentally pressed on item delivered when it hasn’t so would like to cancel that before payment gets released

Messages-i cant find most of them !

At one time it was easy to read messages , now its a nightmare and i can't find a lot of whta i've received or sent

Restricted account - different scenario

I have been an eBay seller for over 16 years and just over 6 weeks ago, eBay have restricted my account, not allowing me to remove any of the funds from my account. Although they have not stopped me listing anything new, I can’t have the monies for w...

Can't get the correct postage

Every time I try and advertise an iterm ebay changes the postage.

Collection

hello, somebody is interested in purchasing my item and I want them to pick it up so they can check and confirm everything is working properly before proceeding. So how do I inform ebay if the collection went through successfully? I want the client t...

Problem making a listing

I have a UK account but currently I am in Spain. Both my UK and Spanish addess are on my personel details- I want to sell something but can not seem to make a listing. It was quite difficult to get the pictures downloaded, I had to keep refreshing th...

Call back issue

Hi, I am trying to contact eBay Agent.But for some reason call back is not working in my account . any idea?

Item tracked as delivered but customer says not received

Hi there. I sold an item, postage was via simple delivery and Evri courier. The item is showing as delivered but customer hasn't got it. They opened up an item not received case but ebay closed it. The buyer has contacted me again saying ebay have to...

Resolved! Ebay accepted ID for age if no credit card ?

Would like to buy a cutlery set but dont have a credit card. Do ebay accept diving licence for proof of age ?

offer query

Hi, I've recently had an offer accepted on an Item I wish to buy, which is coming from America. When I go to 'pay now', the price increases. I've tried to discuss this with the buyer but they are not clearly understanding of my issue with this purcha...

Suspect bidder/buyer

I keep receiving a bid on items listed, but dispite putting in the alledged buyers eBay name apparently it doesn’t exist!! So is not enabling me to delete their bid. PLEASE HELP I am going round in circles!!

How do i increase my monthly limit on ebay

How do i increase my monthly limit it wont let me post anything but saying I can sell 300 iteams ?

Selling.

I put an item on listing and after the time ran out without selling, Ebay put it back on again automatically. I didn't think they could do that without my say so.

advice cancelling a Pre paid label

can anyone help please I have sold and item that was issued a prepaid label, this couldnt be printed as DHL said the address was incomplete, as the purchaser lives half an hour away I delivered it in person. I now don't need the label and can't book ...

Age verify

Verify without credit card

Order can't be retrieved with tracking info

I made a purchase and received email confirmation, the order doesn't show in my purchases. When I click on the tracking info on the email it says theres been an error retrieving your order, the delivery date expired yesterday.When I go to eBay for he...

Unable to make an offer - account registered in another country

Hi, I am trying to make an offer, however the page keeps saying “this seller doesn’t ship to your country”. My account was registered with ebay Singapore, and I would like to ship the item to a UK address anyway. I have tried changing my primary addr...

Counterfeit Airpod Pro 2s

Hi everyone,I’m hoping for some advice regarding a recent issue I’ve had as a buyer. I purchased a pair of AirPods Pro Gen 2 on eBay UK, advertised as brand new, sealed, with receipt.The listing was for:SEALED Airpods Pro Gen 2 with receipt - Noise C...

Buying from India

I’ve purchased a motorcycle seat from a seller in India who after 8 days has not shipped the item yet as the global server is down has anyone else had this problem recently.

I found AI generated Knitting and Crochet patterns for sale on eBay

I opened eBay this morning and the first thing I saw a picture of Paddington the bear, which clearly is an AI generated picture sold as a knitting pattern.I know that there are people out there that make knitting and crochet instructions using ChatGP...

Violation

Hi my stuff i am selling has all been hidden...It is all genuine perfume and tbh a lot of it is stuff I have purchased from ebay in the same state I am reselling it. Why is it violation . It is all genuine .

Cancelled postage labels

I cancelled 2 postage labels but have not been reimbursed

eBay seller using my brand name to sell copied products

Hi All,I have been selling a product that I have branded for the past 23 years.I have worked for 23 years to build a reputation and my product name is well known in the VW T4 community and well recognised. I was recently made aware that a seller on e...

Seller refuses to send item I won

I won an item at auction where postage was within UK. When I try to pay, ebay tell me the seller will not post to my UK county

No access to old mobile cant verify

I'm trying to get into my old ebay account and link to the current one. When trying to get into the older account its sending a variation code to my old works mobile number which I no longer have access to. Its not allowing me gain access any other w...

Not receiving funds

Hi everyone. I sold an item start of last month. Had tracked postage and was confirmed the item was successfully delivered. However on eBay it’s still marked as dispatched. I think this is the reason my funds arent even pending let alone being releas...

Tracking issues on ebay to royal mail

Hi, Is anyone else having problems with the tracking page. On ebay it's not showing as posted. On royal mail it's showing as delivered?

Tracking no longer works

Tracking has failed for numerous items, as royal mail does not provide ebay with live tracking or receipt of sending. This is a software bug, please fix

Lego Star Wars

I recently bought the UCS razor crest for £400 on eBay which was a really good deal I first thought. It’s now 4 days on and I went to have a look at my status. The listing has been removed and the seller is no longer registered? This was a seller tha...

Collected Items - Refunded

This is my first time having a seller collect an item, and it will 100% be my last!I sold a Herman Miller Chair on here, and after the chair was collected, the seller started a dispute, saying it had not been delivered.While I was working away, and h...

Cat Food Order:

EBAY advertisement is misleading, and it needs to be reported. I want to buy a large quantity of cat food for my local Animal Aid in Huncote, Leicestershire, Elmwood Farm, Forest Road, Huncote LE9 3LE.When looking at the advertisement on eBay's websi...

Buying from EBay Canada

A seller in China is selling something on EBay Canada that I want to buy. When I do a worldwide search on EBay UK the item does not come up. How can I buy it?

Who do ypu change the delivery company when an item is purchased as the buyer doesn't want to use a

How to change a delivery company when an item is purchased as the buyer doesn't want to use a certain delivery company. And ebay isn't giving me an option to do so

Unfortunately, this seller won't send this item to United Kingdom - help needed!

Hi, I'm trying to buy from a seller in the UK (Surrey). I'm based in Essex. But I can't get to check out as I get the message that they wont send to the UK. The listing clearly states that they do, and they have included postage cost. The listing is:...

Resolved! Unfair Negative Feedback with false allegations

Anyone else feeling let down by Ebay's lack of help with abusive buyers? I've had my account for 21 years, have always gone out of my way to keep my 100% feedback rating yet today a buyer messaged me demanding that i either refund them or they leave ...

Resolved! Seller is claiming they recieved empty box

I bought an iPhone 13 Pro Max from a seller who claimed the phone was original, unused, and had 100% battery health. After a few days of use, the screen went completely white and became unresponsive, and the bottom of the screen started heating up. S...

Messaging

This is causing me big problems as a seller, cannot make offers, or message buyers.

Aquiline

Does Aquiline delivery service/courier exist or is it a scam?

Hi I just sold and item and got £6 of it but item is £12 and customer wants refund

Just sold £12 item and got £6 of it. And customer wants to get refund. how am I gonna my £6 from ebay

Purchase of hearing aids

Please Can you tell me what I do when I e made a purchase for £50 and the item has broken and I get intouch with the seller and they offer me a partial refund of £3 and told by the seller to glue them back together not very good seller would do that

Simple Postage - Pre paid label Unused as Package was too big - how to get refund

I purchased the Simple Postage - Pre paid label on my sale, but the package ended up being too big for the postage label ££ amount.So to make sure the buyer received the goods I purchased more expensive postage to cover the size of the parcel from Pa...

Return for a refund

The ‘Print Label’ button is non-functional; when clicked, it redirects the user back to the tracking page

Unable to send messages

I am trying to send a message to a buyer about a refund due to him but system seems not to be working.

Authenticity Mistake?

So i sold a pair of dior b30s for 120, they went to the authenticator and didnt pass - thats fine. When i recieved them back from ebay i got a pair of dusty beaten shoes that i have no clue what they even are. There is no report button or anything wh...

Payment on hold

Hi, My fund have been on hold since 7th Oct. All I have been told is payment is on hold and that's it.It has been over 1 week and still nothing. AI chat bot is useless. Can someone please help.

Make an offer payment

I went to make an offer for a product but then it was asking me to authorise it through my bank. It’s took the payment out and sent me the order confirmation on email, does that mean I own it now or is it a glitch? The offer wasn’t that much of a dif...

I can't complete the payment.

I can't pay with MasterCard or visa. They are both British local cards. What is the reason? I have completed a transaction of 1,500 pounds this afternoon.I have changed paypal and googlepay, and apple pay can't pay!

Buyer purchased 3 cases of drinks with one label, 24 drinks in each case.

Hello a buyer has just purchased 3 cases of drinks containing 24 drinks in each case but only one label has been provided by ebay for the 3 cases... as they bought all together in one transaction, the label only allows up to 9-10kg i believe, but the...

Restricted items I have bought before.

I have purchased some Agates and Thunder eggs from America from two different sellers. Part way through the journey eBay deemed these restricted before they reached DHL it's says the items have been returned to sender. But both items have not been re...

Awaiting Payment for an Unpaid Item

I am currently waiting for payment for a car sold in Auction where the buyer has accepted the Buy It Now price. What do I do next if the buyer hasn't paid?

Possible fraud

I have ordered a pre release item that isn’t being released until 14th of November yet the seller has already dispatched the item and it’s due for delivery this week !! I have contacted the seller who has told me that they have to purchase postage wi...

Has eBay been hacked . No payments have come through since 07/10/2025 Contacted eBay many times.

Has eBay been hacked . No payments have come through since 07/10/2025 Contacted eBay many times. Royal Mail states items delivered. Buyers leaving positive feedback for items. eBay stating packages not delivered.

Courier failed to collect parcel

Waited for 4 days for dhl to collect package on the 'simple delivery 'Had to post with evri in the end and cannot inform ebay I need postage refunding as no where to contact ebay..useless concept !!

Returned item but not received a refund after 1 month

Returned item but not received a refund after 1 month I got a tracking number but post office states it does not have an update for me

Buyers' code

Which is the buyers' 6 - digit code that I am requested to use to confirm the collection of an item please ?

Buyer wants to return item because "just didn't like it". What fees can I claim?

My returns policy states I only accept returns that are either not as described, damaged or lost. Buyer has stated they "just didn't like it". Ebay has automatically allowed the return and I can't change the system. Why was it allowed by ebay?What fe...

Accounts

I need help. I sold something and posted it on Friday.. But when I went on to upload my bank details it has logged me into a new account

Postage label didn't cover the weight

HiI just sold a high value camera. The prepaid label didn't cover the weight. The guy at the post office assured me all would be well by cancelling the prepaid and purchasing from him new postage amount. Now the tracking isn't correct on the item. Ho...

return not sent

i sold a steering wheel to a man and it reached his house on friday october 3rd. he said it didn’t work so i paid him the refund of £75 and paid the £9 delivery fee. i’ve reached out 4 times since then and he’s ghosting me and not replying. what can ...

Making offers to buyer

Hi please can you advise how I can remake an offer to buyer that has expired and they have used up all their 3 chances ? the ‘Reply with Offer’ button does nothing. I don’t want to relist as I have a few watchers and she might not accept. Thank you

Custom delivery option.

My draft Listing for a Calendar was less than £20 so why was I unable to chose my own custom postage/delivery option other than Simple Delivery

How do i get my money back on an item that has become faulty after 3 mon5hs

Hi I purchased a mobility scooter end of July and last few weeks it's become faulty, it's gone past return window so I have no way of requesting return for refund. Have contacted seller but haven't had any luck, being ignored fobbed off. Can anyone h...

Hi Does anyone know if the current message regarding a recal for Item details: 385577915106 -

Does anyone knowif the recall for Item details: 385577915106 - 20L Water Bags shower Outdoor Camping Solar Heating Portable Hiking Shower Bag,is valid.Ebay are impossible to contact about this.

How do I get ebay to actually do anything? An item I bought has been declared counterfeit by the mfr

I purchased an item in July and just started using it. But it doesn't work and the manufacturer has declared it counterfeit. The order item has been marked as in breach on the order screen. But I have had no response from the supplier or anything pos...

Resolved! Buyer wants to return an item

The buyer wants to return an item 5 days after receiving it, it was sold with numerous clear pictures at a low price they have now put photos of the table on the return saying it is not the same table it clearly is. When I go to challenge the return ...

Email Address

Does Ebay have an email address, to ask questions?It is a complicated situation.Much easier to write than phone.

We're reviewing your recently added bank account - Ebay payment help

Hello, I entered my bank details over two weeks ago (29th September) and I am still unable to withdraw my funds as Ebay is 'checking my bank account'. I have had the £0.01 put into my account by Ebay but I still can't proceed with withdrawing my mone...

Buyers Protection Fee

Can someone help me out here, I was given to understand by ebay that the Buyers Protection Fee was paid by the buyer. Recently when an offer price is made say £20.00, the offer now reads "you will receive £16.62 , Buyers Protection Fee included" whic...

Seller has not refunded me

I purchased a car pressure pump on eBay for £290. The listing stated it was the correct model for my car, but when it arrived, it didn’t fit. I messaged the seller directly (not through eBay’s return system) to request a return and refund, explaining...

Conduct of the support team

I called ebay today at 3:30pm I spoke to an agent to try and get information on an ongoing issue. The Agent was rude and patronizing, telling me he has been on the call 1 hour, when it was only 24 minutes, as I had to tell him the issue I was calling...

Item looks like it has been put in dustbin

Have checked a delivery confirmation and the picture looks like it has been put in a dustbin. Has anyone had this before and what should I do any advice would be appreciated. Not sure what happens if the dustbin get emptied alon with hi parcel.

Restricted Account & Out Of Pocket 2 Items + No Funds

I am reaching out to highlight a serious and deeply concerning issue I’ve encountered with eBay’s “Simple Delivery” service, which has not only resulted in a financial loss but also the unjust restriction of my account without any transparency or due...

Simple Delivery Parcel not picked up by courier from locker - what to do?

I dropped a parcel off at the Evri locker over a week ago and it's not been picked up by Evri. I'm not sure what to do as I can't retrieve the parcel and send it via another method and Evri won't let me talk to them and they won't investigate.The sto...

Resolved! So confused about postage!

Can someone please explain how it works? I had the Simple Deliveryoption. I chose the QR code route and snapped a photo on my phone. I then clicked on something that said 'nearest options in your area'. It showed me 2 corner shops close by. The code ...

Blood glucose monitor

I want to return an unwanted goods but I need a printed out label to send

eBay Balance Payment to my bank account

I got an email that my eBay balance has automatically been credited to my bank account on 7th October. My eBay balance is now zero, but my bank account does not show the credited amount? How do I get this rectified?

Listings

I have just created a listing and it hasn’t been published.but it is showing as a draft. How do remove it to go live

Item recalled due to safety concern.

Had email from ebay that one of the item I bought has been recalled due to safety concern. Sent email to seller, no response. It is outside the 30 day ebay rule. In this instance, surely ebay would be liable to pay me the refund.

Missing parcel

I have sent a parcel to a customer and they claim they haven't received it.

Shill Bidding

I've won an auction and am waiting to pay, but I suspect the seller used a shill account to bid up. The only other bidder was a new user with 0 feedback. Is this something eBay can check?

Refund of cancelled postage label

I generated a postage label on ebay on 4th October- but it came with an incorrect parcel size. So, I cancelled the label and then got a new label created by the courier directly. On my Transaction Activity the postage label is still showing as "compl...

Cannot send an invoice

Can anybody help please. I sold my car this morning on a classified ad. The buyer made an offer and I accepted it. However, he cannot buy the car until I send him an invoice. When I try to do this I get the message "Sorry, vehicles and motors cannot ...

My seller has not acknowledged that I have returned my item- what now?

I bought a large item from the seller and it arrived damaged. I then started a return- had a postal label printed and arranged through Royal Mail to collect. The label was obviously inadequate for the door, so I delivered the door back to them. They ...

Thanks

From swazioak109 to sellers. Recently I have had tremendous problems with my phone and really do appreciate the assistance given by sellers to help correct the problem. A great thanks

Combining postage on multiple accepted best offers

I accepted offers on 6 items and want to combine and reduce postage. How can I do this retrospectively?

Closed a return by accident

Closed a return by accident what shall I do

Contacting a seller

I would like more information from a seller but can’t send a message?

why is ebay leaving positive feedback for me

Missing and delayed parcels since 24th October – Evri & Royal Mail chaos

Hi everyone,We’re a long-time eBay seller and wanted to share what’s been happening to us recently — maybe others are facing the same issue.Since around 24th October, we’ve been experiencing an unprecedented number of lost and severely delayed parcel...

Delivery

My last 3 items have been left at my side door. Nk card to say that they have arrived. It's not until the next day that I might look at eBay and think something has been delivered where is it so i look. How do I get notifications without logging on.

Item missing due to damaged packaging - how can both seller and buyer be protected

A buyer received a package (via Evri) with the package damaged and the items missing. I'm pretty sure this is just packaging damaged in transit. I've never dealt with a refund before, and asked the buyer to raise a refund request, thinking both of us...

buyer saying that their item was received damaged but I'm not sure a pet chewed it

I received message from a buyer saying that their item was received damaged, so I asked for photos and they seemed reluctant to send me any. After a few messages they finally sent me pictures I can’t but help think this has been chewed by a pet, do I...

Suspended account

It looks like my account has been suspended. I’ve not had any orders in the past days. How do I fix this please

Not being marked as delivered

I can see orders i have sent have been delivered through royal mail tracking, however they are not being marked as delivered on ebay. Does anyone know how i can resolve please? Thank you.

Resolved! Bad Review

Hi Can anyone tell me how I can change or retract a Bad review which I have managed to make in error ( must have clicked on Negative instead of Positive ) "Feel Terrible about it as Seller was uber Kind )

I have posted items but haven't been given the option of mark as dispatched so I am constantly told

I haven't been able to Mark as dispatched items that I have posted. I keep getting told to post items that have already been posted.

Seller cancelled order - discount code used

Seller asked me to cancel an order due to an item being faulty which I used a discount / coupon code for(£15 off of min. orders of £50 from eBay)Will I receive a new discount code after this has been settled?

Stuck in a loop

Hi.I ordered something.Seller sent the wrong item.He is happy for it to be returned, but the return postage is more than the price of the item.Seller wont pay return postage or offer any alternative solutions.Ebay has no optionto intervene other than...

Postage/Shipping fees for buying combined items

I recently purchased 5 items from the same seller, 3 one week, 2 the following week when I would be away on holiday but still able to pay if I won. Which I did.I queried the seller about combined postage costs and they responded that under eBay's sim...

Refund ...how long?

I purchased an item on the 4th Oct and the seller refunded me on the 6th (out of stock) I had paid with PayPal so the money had not left my bank account when the refund was given .The payment for the item still left my bank account on the 8th Oct and...

Complaine about misleading pictures, information and tactics by a seller to the Ebay admin dept,

HOW to Complaine about misleading pictures, information and tactics by a seller to the Ebay admin dept,Any sujustions we b appreciated

Transfer from Listing to Shop Category

I have a shop with one category, I will add more but how do I transfer from my listings to category. I want to transfer 8 of my listings to a Conifer category. Tried different ways and ebay assistant is no good.

seller refused to send back item and delayed reply - out of the 44 day window not covered

now as to the length of time its taken with the post office and the seller lying about tracking informaiton ebay say i am not covered as its out of the purchase window of 44 days - this is a disgrace as the item was never received and sent back to th...

Cannot log in to Ebay

You keep sending me security numbers but none of them allow me to log into Ebay

Help with shipping label

I put an item on eBay a while ago. To be honest I forgot it was on there. Until I just checked my bank statement and I recieved a payment from eBay. So I check my eBay account and the item sold in July!! I never received any notification email or mes...

My ebay

Even though I've been with ebay years none of past purchases are available to view.

Posting an item

Good eveningI have a item to post. It is my first item I've sold on eBayI hadn't checked my emails for a few days so hadn't realise my item had been sold.The item was sold on the 9th Oct it was advised I post it by the 12th Oct.I have packed the item...

Damaged item not fit for return

Unfortunately an item I ordered was severely damaged in transit and has leaked inside the box. The fluid has contaminated everything and what remains is not fit/safe to return via delivery. The seller has used eBay Simple Delivery; when applying for ...

Simple delivery not available on this item

This query relates to a business account that has mainly been used for purchasing for several years . Now started to list. As far as i am aware simple delivery is available to business sellers. Whenever i try to list an item - which i know is avaliab...

Authenticity guarantee

I'm selling shoes that are knock offs but it automatically said authenticity guaranteed and it's not letting me change it I don't want to send it only for it to be returned. I have said it my description that they are knock offs would that cover it?

Combining postage

Why am I still unable to combine an invoice for multiple items for my buyers? The App doesn’t give me this option. Why does EBay not sort this out?

making an offer on an item that has a '20% off with code INSPIRE20'

I am thinking of making an offer on an item that is listed as having '20% off with code INSPIRE20'.If my offer of 80% of the full list price is accepted, can I still use the 20% off with code INSPIRE20 as well?

'working with buyer' in messages?

I always contact my buyers to ask if they were happy with there item, sometimes thay reply.Recently a couple of threads have had a message reply from ebay saying they are working with the buyer because I used Simple Delivery. What does this mean plea...

Resolved! Problem uploading item

Hi, I have a shark diving experience in an aquarium, but eBay won't upload, does anyone know if this is a restricted item please? I can't find it in the restricted items and I'm having issues contacting eBay. Thanks to anyone that can help me with th...

£1.55 postage robbery

Every time I select £1.55 postage eBay overrides it and adds a further £3.50 onto order. Shocking as the parcel fits the criteria/size for £1.55 postage.

Seller not responding for support with faulty product

I bought a drill a few months back and it has stopped working. I contacted the seller and they responded asking for order number (which I assumed they'd have as I contacted them via the purchase page) and a description of the fault. This was provided...

Payout on hold taking longer to verify account

I have received my selling amount to eBay balance but account verification for payout taking more than 4 days. Why eBay has this process to hold sellers money instead they have buyer protection. Isn’t that unfair ?

Seller cancelled order immediately after end of bidding

Won an item but almost immediately received notification from seller that sale had been cancelled for following reason; "The seller cancelled this order due to the following: The item is out of stock or is damaged" The item in question sold for an am...

Returns hasn’t moved

I returned an item using a QR code , I keep checking tracking but it hasn’t moved for days , I now think the seller was dodgy as he’s removed all listing because they go against eBay standards. Item did have buyer protection, but it’s all in limbo. I...

Authenticity guarantee

I am selling a watch and have input all of the specifics however it is not listing my item with authenticity guarantee.i have sold previous watches and not had an issue , its added it automatically.

Sent 2 items in same package

Hi, I am fairly new to selling on here and I did a deal with a buyer for 2 items I had for sale, which I was happy to do but not thinking I sent both items in the one package. The buyer has received both items but one of them says waiting to be deliv...

My item won't list ?

Im trying yo sell a gift voucher gor easy Jet but even though it says my item is listed it doesn't list? Why is that ?

Seller advertis s 5 year warranty, but refuses to confirm this

Seller advertis s 5 year warranty, but refuses to confirm thisHas a clear 5 year warranty logo bit despite repeated enquiries the seller simply says after 30 days contact me and I'll sort it out, I specifically asked how the 5 year warranty works but...

Payout on hold

Hello,I’ve been emailed that my payouts are on hold and I should add a payment method but I have a card saved for payouts so I’m confused why i got that email.

Return address - i forgot to put my return address for a repair of an electrical item.

I found an ebay member who can repair my electrical item. I forgot to put my return address when I posted the item . How can I get my return address to him. I think my address will be blocked if i try and include it in a message

Item being returned

A buyer is returning a watch, because he says its too tiny, the measurements are clearly stated in the description and there are plenty of photos, how has he got away with this?

False Negative customer feedback after refund issued

The buyer placed a personalised order. While processing the order, the buyer claimed the order was not as described despite being clearly stated on the listing page. The buyer asked for a refund. The order was cancelled and a full refund issued. The ...

Faulty

Need help. I bought a an extendable electric chainsaw in March this year. It is now faulty. I contacted the seller but so far no reply. How can I contact eBay to ask them to intervene. I have tried and looked everywhere to sort it out but I can’t fin...

Postage

Hi!I’ve sell my first item last week!☺️ I have to send it via prepaid label, but the Post office has issues for scanning the barcode.I decided to send it via Royal Mail 2nd class. I spoke with the buyer and she already received the item , but my acco...

Import Tax on purchases from abroad

Should EBay advise customers when a product is subject to import duty?

Can't find the QR code for delivery and no email received

Hi, I am selling 3 items on ebay but something has gone wrong with the deliveries. I thought I had sorted delivery for all 3 items (through the ebay website) but it looks like I've accidentally arranged the postage twice on one of the items and have ...

Item payed

HiHaving a nightmare trying to sort a issue out, I've sold an item , with a delivery cost, but agreed with the winning bidder that he could collect in person and pay cash , which he did , now I want to mark the item as payed and collected, but it doe...

Received card with positive feedback.

I posted a card to a buyer and a week later I received positive feedback. Then 2 weeks later the buyer has put a claim in saying they have not received the card ??

Buyer stating item is used when it isn't

I have a buyer who is stating that the item is sent is used when it isn't. It's brand new in original box and packaging. They're requesting a refund, the listing states no returns accepted but the item is covered by eBay satisfaction guarantee. Has a...

Selling and collection by buyer

A potential buyer has contacted me wanting to collect an item I am selling.This fine with me however I can't figure out how to remove postage charges from the live listing.

Dispatch question

Where do I find the ‘dispatched’ tab when not using the pre paid label or QR code?

Accepting offers

A potential customer made an offer on an item which I had listed to accept offers of £40 and above. His offer was refused by eBay. I relisted the item to accept offers of £39 and above. The customer’s offer was still refused. What’s worrying is that ...

How to block bidders with zero% feedback?

I have had a bid on an item from a member who it says is based abroad. Their feedback is 0%, there has been no activity on their account for over a year. I have my listings set so there should be no bids from anyone whose primary address is abroad. T...

Best Offer

How is it possible for someone to make an offer over the Buy It Now price, surely it should automatically sell?

Item damaged

I recieved a item that has been damaged in transit. I've applied for a return ebay have refunded me and closed the case. Do I still send the item back or just bin it. I haven't been sent a address to return it too.

Tax Information

Getting the red give Tax information message what eventually happens if you do not reply, i am selling my collection of football programmes collected over 30 years ago, not buying and selling, but am under the £1700 total though it is way over 30 ite...