Buyer request for partial refund

[micmiha58]

Hi,

I brought a big item, but a critical part was missing from the box, I asked the seller for a partial refund of £13.49 so I can buy the part that was missing.

the seller agreed and told me to put in a request, but I don’t know how to do this as the buyer.

thank you for any help

[tressygirl]

You cannot initiate this the seller has to.

Be careful they are not playing you for time.  A Partial refund cannot be enforced , but a full refund can for an item received not as described, as long as you open a case  within 30 days of the item's last estimated date for delivery.

So, if this date is fast approaching and there's no sign of that partial refund,  then your choice is either to keep the item with the missing part, or send it back for a full refund,  the seller pays for its return.

If you need to open a case for item not as described you need to proceed this way :

You have received an item not as described,  so you are guaranteed a full refund under eBay's 30 day MBG,  Money Back Guarantee policy,  if you claim within 30 days of the item's last estimated date for delivery.

You then go right of the item in your Purchase History,  and from More Actions select Return this item,  selecting the reason...  Item Does Not Match Description or Photos

The seller has 3 days to accept the case,  if they don't ,  you need to  escalate on day 4,  or within 30 days,  and eBay will step in and force the refund.

If the seller wants the item back first,  they need to pay for a fully tracked return postage.  On receipt of their item they have 48 hours to refund you.  Again,  if they don't,  you escalate the case.

Do not close the case early for any excuse or promise the seller may give,  and do not forget to escalate.

@micmiha58 

[plum993]

If your within 30 days of an ebay return window,then the seller can either simply part refund within 90 days,otherwise as advised by @tressygirl  open an ebay return request and send the back at the sellers expense.